User Guide for the SoundStation® IP 6000 Phone SIP 3.0.2 April, 2008 Edition 1725-15645-001 Rev. A SIP 3.0.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundStation® IP 6000 conference phone. This phone provides multi-person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. This guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring the phone.
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Contents Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1-1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the SoundStation IP 6000 Phone Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Searching for Contacts in Your Local Contact Directory . . . . . . 2-19 Searching for Contacts in a Corporate Directory . . . . . . . . . . . . 2-20 Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . . 2-20 Deleting Contacts From Your Local Contact Directory . . . . . . . . . . 2-22 Placing Calls to Contacts . . . . . . . . . . . . . .
Contents 4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4-1 Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 6000 conference phone. The SoundStation IP 6000 conference phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.
User Guide for the SoundStation IP 6000 Phone Parts List The following items are included in your basic SoundStation IP 6000 package: • SoundStation IP 6000 Conference Phone • 25-foot Network Cable • Quick Start Guide Make sure your conference phone package contains each item. If any item is missing, see your system administrator.
Getting Started with Your Phone Connecting Network and Power Sources There are two ways to connect your phone to the network and a power source. Your system administrator can tell you which of the following methods best suits your teleconferencing needs: • Power over Ethernet (PoE) • AC Power Power over Ethernet Power over Ethernet is the default connection for your phone. Note AC power adapters are not included in the PoE package. If you require one, see your system administrator.
User Guide for the SoundStation IP 6000 Phone AC Power To connect your phone to the network using AC power, make sure you have the optional AC Power Kit. The AC Power Kit contains a Power Adapter, Regional Power Cord, and a Power Insertion Cable. The following figure shows how to connect your phone to the network using optional AC power. Power Insertion Cable 2 3 4 1 25-foot Network Cable Power Adapter 5 To connect the phone using AC power: 1.
Getting Started with Your Phone Connecting Optional Extension Microphones Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone. The following figure shows the optional extension microphones connected to the microphone connectors on the phone.
User Guide for the SoundStation IP 6000 Phone Features of the Phone The following figure shows the primary hardware features of your phone console. 1 2 3 1-6 Feature Description 1 Speaker Allows for ringer and hands-free audio output. 2 Microphones Provide 360o coverage by three internal microphones. 3 LED Indicators Indicate phone and call status through three bi-color LEDs.
Getting Started with Your Phone The following figure shows the primary key buttons, controls, and indicators on your phone console: 11 9 10 8 7 6 1 2 3 4 5 1 2 Item Description Select key Allows you to: Scroll keys • Select a field of displayed data • Toggle features on or off Allow you to: • Scroll through displayed information • Enable or disable fields 3 Volume keys Adjust the volume of the speaker and the ringer.
User Guide for the SoundStation IP 6000 Phone Item Description 5 Dial pad keys Contain 10 digits, 26 alphabetic characters, and other special characters available in context-sensitive applications. 6 Redial key Automatically dials the last number you called. 7 Call key Initiates or ends a call. 8 Soft keys Select specific context-sensitive functions that display on the screen above each soft key. 9 Exit key Exits the current screen and returns to the previous menu.
Getting Started with Your Phone Understanding Line and Call Icons Icon Line or Call State Description Active call A call is in progress using HD Voice. The active call icons merge into one icon on the phone screen. The following figure shows what displays on the screen during an active call: Conference A conference is in progress. See Hosting Conference Calls on page 3-6. Dialing The phone is dialing a number. Do Not Disturb You have enabled the Do Not Disturb feature on your phone.
User Guide for the SoundStation IP 6000 Phone Navigating Menus and Entering Data To navigate menus and enter data, follow these tips: Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. If you want to... Then do this... Enter the main menu Press . Exit the main menu and return to the idle screen Press . Press . Return to the previous menu In some cases, you can press the Back soft key to return to the previous menu.
Getting Started with Your Phone If you want to... Then do this... Enter text in a specific language Press the Encoding soft key. When in text entry mode, the language the text will display in appears at the top of the screen. Delete text you entered Press the << soft key. View additional soft keys Press the More soft key. Enable or disable fields Use or the Change soft key. Enable or disable menu items Press .
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2 Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory. This chapter shows you how to customize your phone.
User Guide for the SoundStation IP 6000 Phone Configuring Basic Settings To configure basic phone settings, press , and then select Settings > Basic to view the basic phone settings you can customize.
Customizing Your Phone Language (Localization) 13. Norwegian (Norway) 14. Portuguese (Portugal) 15. Russian (Russia) 16. Spanish (Spain) 17. Swedish (Sweden) To change the language: 1. Press , and then select Settings > Basic > Preferences > Language. The Language screen displays. 2. Scroll to the language you want, and then press . The text on the screen changes to the language that you selected. 3. Press to return to the idle screen.
User Guide for the SoundStation IP 6000 Phone To update the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date. The Time and Date screen displays. 2. Do one of the following: — To change the date format, press . or — To change the time format, scroll to Clock Time, and then press The Clock Date screen or the Clock Time screen displays. or 3. Scroll to the date or time format you want, and then press . 4. Press to return to the idle screen.
Customizing Your Phone To change the order of the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date > Clock Order. The Clock Order screen displays. 2. Scroll to the clock order you want, and then press setting is date before time. 3. Press . The default to return to the idle screen. To enable or disable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date. The Time and Date screen displays. 2.
User Guide for the SoundStation IP 6000 Phone Updating the Display Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays. 2. Press the Up or Down soft keys to increase or decrease the display contrast. 3. Press the Ok soft key. 4. Press to return to the idle screen.
Customizing Your Phone Dim mode intensity is determined by the Backlight On intensity and the Backlight Idle intensity together as follows: Backlight On Intensity Backlight Idle Intensity Dim Intensity off off off low dimmer than low low medium dimmer than medium medium high off medium high low medium high medium medium high high high The Backlight On mode turns on for following events: • Any key press • Incoming calls • Ending a call, holding a call, resuming a call by the oth
User Guide for the SoundStation IP 6000 Phone To change the backlight intensity: 1. Press , and then select Settings > Basic > Backlight Intensity. The Backlight Intensity screen displays. 2. Select Backlight On Intensity. The Backlight On Intensity screen displays. 3. Scroll to the intensity you want, and then press Backlight On Intensity is Medium. . The default 4. Press the Save soft key. 5. Select Backlight Idle Intensity. The Backlight Idle Intensity screen displays. 6.
Customizing Your Phone 8. Select Maximum Intensity. The Maximum Intensity screen displays. 9. Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display, and then press the Ok soft key. 10. Press to return to the idle screen. Updating the Ring Tone You can select from many different ring tones to distinguish your phone from your neighbor’s.
User Guide for the SoundStation IP 6000 Phone Setting Distinctive Ring Tones for Contacts Note Your company’s settings may override this feature. For more information, contact your system administrator. You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. To set a distinctive ring tone for a local contact: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2.
Customizing Your Phone Adjusting the Speaker and Ringer Volume To adjust the speaker volume: >> During a call, press either or . To adjust the ringer volume: >> When the phone is in the idle state, press either or . Using Call Lists Your phone maintains lists of missed, received and placed calls. Each list can hold up to 100 entries. If you miss a call, the idle screen will display a message indicating the number of missed calls you have.
User Guide for the SoundStation IP 6000 Phone Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call. To manage a call list: 1. Press , and then select Features > Call Lists. The Call Lists screen displays. 2.
Customizing Your Phone The following figure shows a Placed Calls list. To manage your call list (press the More soft key to view all these options): — To return the call, press the Dial soft key. — To edit the phone number (if necessary) before you dial the number or store the call details in your Contact Directory, press the Edit soft key. — To remove the call from the list, press the Clear soft key. — To store the contact in your Contact Directory, press the Save soft key.
User Guide for the SoundStation IP 6000 Phone The Directory screen displays, listing all the contacts in your directory. Scroll to view all your contacts. You can use the # key to Page Down, and the * key to Page Up. To view your Corporate Directory: >> Press , and then select Features > Corporate Directory. The Corporate Directory screen displays, listing all the contacts in your directory. Scroll to view all your contacts. You can use the # key to Page Down, and the * key to Page Up.
Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. To add a contact to your phone’s database, press the Add soft key. The Add To Directory screen displays. 3. Enter the contact information. To move between fields, use the Next and Prev soft keys.
User Guide for the SoundStation IP 6000 Phone — (Optional.) Set the Ring Type. For information on setting the ring type, see Updating the Ring Tone on page 2-9. — (Optional.) Assign a Divert Contact. The Divert Contact identifies the third party to which you want this contact’s calls sent. — (Optional.) Change the Auto Reject and Auto Divert settings.
Customizing Your Phone Adding Contacts From Call Lists You can save call information from a call list to your local Contact Directory. To add a contact to the local Contact Directory from a call list: 1. Do one of the following: — To select a call list, press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. or — To quickly see a list of missed calls, press from the idle screen. 2. Scroll to the contact’s call.
User Guide for the SoundStation IP 6000 Phone Adding Contacts to Your Contact Directory From a Corporate Directory You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. To add a contact to your local Contact Directory from a Corporate Directory: 1. Press , and then select Features > Corporate Directory. The Corporate Directory screen displays. 2. Search for the contact, and then scroll to the contact’s entry.
Customizing Your Phone Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria. To search for a contact in the local Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Press the Search soft key.
User Guide for the SoundStation IP 6000 Phone Searching for Contacts in a Corporate Directory Search for a contact by scrolling through the directory, or entering specific search criteria. Note You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last person you viewed will display. If you searched for a person, the results of the last search you submitted will display.
Customizing Your Phone To update a contact in your local Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact whose information you want to update, or search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-19). You can also use the * key to Page Up and the # key to Page Down. 3. Press the Edit soft key. The Edit Contact screen displays. 4. Update the contact information.
User Guide for the SoundStation IP 6000 Phone Deleting Contacts From Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact you want to delete. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-19).
Customizing Your Phone To place a call to a contact in the Corporate Directory: 1. Press , and then select Features > Corporate Directory. The Corporate Directory screen displays. 2. Scroll to the contact you want to call. Or, search for the contact (see Searching for Contacts in a Corporate Directory on page 2-20). You can also use the * key to Page Up and the # key to Page Down. 3. Press the Dial soft key.
User Guide for the SoundStation IP 6000 Phone To send incoming calls from a particular contact directly to voice mail: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-19). You can also use the * key to Page Up and the # key to Page Down. 3. Press the Edit soft key. The Edit Contact screen displays. 4.
Customizing Your Phone Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a contact to a third party: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact for whom you want to transfer calls. Or, search for the contact (see Searching for Contacts on page 2-19). You can also use the * key to Page Up and the # key to Page Down. 3.
User Guide for the SoundStation IP 6000 Phone Understanding Shared Lines Note Shared lines is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. If two phones share a line, an incoming call to one number will cause both phones to ring. The call can be answered by either phone, but not both. If your phone shares a line, a shared line icon that is half black and half grey displays on the screen.
3 Using the Basic Features of Your Phone Your SoundStation IP 6000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-party conference call, or perform other basic and more advanced functions. At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it.
User Guide for the SoundStation IP 6000 Phone Placing Calls You can place a call off-hook (with a dial tone), or on-hook (without a dial tone). If you place a call off-hook, you have the option of dialing a contact using a URL, or using the last call return (LCR) feature (if enabled for your phone). You can also place calls (on-hook and off-hook) using speed dial numbers (see Placing Calls Using Speed Dials on page 3-3). The phone displays the duration of active calls on the phone screen.
Using the Basic Features of Your Phone Note Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you. • To access a call list, press the Menu key, and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. Scroll to the call you want to dial, and then press the Dial soft key. For more information, see Using Call Lists on page 2-11.
User Guide for the SoundStation IP 6000 Phone Answering Calls To answer a call: >> Press the Answer soft key. The three LEDs flash green when the phone rings. Note To ignore Incoming calls, press the Reject soft key (for private lines) or the Silence soft key (for shared lines). To prevent your phone from ringing, enable the Do Not Disturb feature (see Using Do Not Disturb on page 3-14). You can forward incoming calls by pressing the Forward soft key (see Forwarding Calls Dynamically on page 3-13).
Using the Basic Features of Your Phone Muting the Microphone To mute the microphone: >> During a call, press . The three console LEDs glow red to indicate that the other party (or parties) cannot hear you. You can still hear all other parties while Mute is enabled. To turn off the Mute feature, press again. To mute the microphone if you use external microphones: >> Press on the phone or the microphones. To turn off the Mute feature, press button on the top of the external again.
User Guide for the SoundStation IP 6000 Phone Holding and Resuming Calls You can place up to eight calls on hold on your phone. (For information on placing conference calls on hold, see Holding and Resuming Conferences on page 3-8.) To place a call on hold: >> During a call, press the Hold soft key. The console LEDs flash red to indicate that a call is on hold. The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen.
Using the Basic Features of Your Phone Setting Up Conferences You can set up a conference in one of two ways: • Using the Confrnc soft key. • Using the Join soft key, if you have an active call and a call on hold. Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key: 1. Call the first party. See Placing Calls on page 3-2. 2. Press the Confrnc soft key. The active call is placed on hold.
User Guide for the SoundStation IP 6000 Phone To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. The Active:Conference screen displays. A conference is created with the active call, the call on hold, and yourself. Holding and Resuming Conferences When you place a conference call on hold, you place all other conference participants on hold.
Using the Basic Features of Your Phone Splitting Conferences When a conference has been established, a Split soft key is available. When you split a conference, you end the conference and put all parties on hold. To split a conference: >> From the Active:Conference screen, press the Split soft key. The conference ends, and all calls are split into individual calls and put on hold. Ending Conferences You can end a conference, and your connection to the other parties, by pressing the End Call soft key.
User Guide for the SoundStation IP 6000 Phone Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call. To transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call.
Using the Basic Features of Your Phone Forwarding Calls Note Your company’s settings may override this feature. For more information, contact your system administrator. Call forwarding is not available on shared lines. You can set up your phone to forward incoming calls to another party (static forwarding), or you can forward a call as your phone rings (dynamic forwarding). Your phone will forward calls even if you enable the Do Not Disturb Feature.
User Guide for the SoundStation IP 6000 Phone 3. Do one of the following: — If you selected Always, the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer, the Call Forward No Answer screen displays. Do the following (use the Next and Prev soft keys to move between fields): a In the Contact field, enter a number to forward all unanswered incoming calls to.
Using the Basic Features of Your Phone To disable call forwarding: 1. From the idle screen, press the Forward soft key. The Forwarding Type Select screen displays, showing the forwarding type that is enabled. The following screen shows the forwarding type “Always” enabled. 2. Scroll to the forwarding type you want to change, and then press . A screen displays showing the details of the forwarding type you want to disable. 3. To turn off call forwarding, press the Disable soft key.
User Guide for the SoundStation IP 6000 Phone 3. Press the Forward soft key. The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. Using Do Not Disturb To prevent your phone from ringing, activate the Do Not Disturb feature. Calls you receive while Do Not Disturb is enabled will display in your Missed Calls Call List (see Using Call Lists on page 2-11).
Using the Basic Features of Your Phone The following figure shows what the idle screen looks like with Do Not Disturb enabled. Managing Speed Dial Entries Use the speed dial feature for fast, automated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number. When you create a Contact Directory entry, the phone automatically assigns a Speed Dial Index number to the entry. You can change the index number or delete it.
User Guide for the SoundStation IP 6000 Phone 2. Scroll to the user’s entry, and then press the Edit soft key. The Edit Contact screen displays. 3. Use the Next and Prev soft keys to scroll to the Speed Dial Index field, and then update the speed dial index number. Use the << soft key to update an existing entry. 4. Press the Save soft key. 5. Press to return to the idle screen. Using Voice Mail Note Voice mail is an optional feature that your system administrator sets up.
Using the Basic Features of Your Phone To listen to voice mail messages: 1. Press , and then select Features > Messages > Message Center. The Messages screen displays, indicating the number of urgent, new, and old messages you have. 2. To listen to your voice mail, press the Connect soft key, and then follow the voice or visual prompts on the screen. 3. Press to return to the idle screen.
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4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundStation IP 6000 conference phone. If you require additional information or assistance with these features, contact your system administrator. For information on the basic features of your phone, see Chapter 3, Using the Basic Features of Your Phone.
User Guide for the SoundStation IP 6000 Phone Using Buddy Lists Note Monitoring the status (presence) of contacts in a buddy list is an optional feature that your system administrator enables. Your system may not support it. For more information, contact your system administrator. A buddy list is a list of users/devices whose status, or “presence,” you can monitor.
Using the Advanced Features of Your Phone The following figure shows what the idle screen looks like when you assign a presence status (in this case, “Be right back”). If you assign the status “Online” (the default status), the presence status does not display on the screen. Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory.
User Guide for the SoundStation IP 6000 Phone 4. Use the Next and Prev soft keys to scroll to the Watch Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status. When Watch Buddy is disabled, the contact is removed from your buddy list and you cannot monitor the contact’s status. The default for Watch Buddy is Disabled. 5. Press the Save soft key. 6.
Using the Advanced Features of Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Block Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your phone. The contact will display in your Blocked List. When Block Buddy is disabled, the contact can watch your phone. The contact will display in your Watcher List.
User Guide for the SoundStation IP 6000 Phone Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list, except those contacts that have blocked you from viewing their status. (To add contacts to your buddy list, see Selecting Contacts to Monitor on page 4-3.) To monitor a contact in your buddy list: >> Do one of the following: — From the idle screen, press the Buddies soft key. or — Press , and then select Features > Presence > Buddy Status.
Using the Advanced Features of Your Phone To view and change your privacy list: 1. Press , and then select Features > Presence > Buddy Status > Privacy List. 2. Scroll to the contact. 3. Press the Edit soft key. 4. Scroll to Access, and then use the scroll keys to select Enabled. When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from viewing your presence. The default for Access is Disabled. 5. Press to return to the idle screen.
User Guide for the SoundStation IP 6000 Phone Managing Instant Messages From the Instant Messages screen, you can view instant messages, delete a message, or create a new message. Messages display in the order they are received (the first message received displays first). To manage instant messages: 1. Press , and then select Features > Messages > Instant Messages. 2.
Using the Advanced Features of Your Phone The Instant Messages screen displays. The phone number or URL you entered or selected displays on the screen. 3. Do one of the following: — To choose from various pre-scripted short messages, press the Select soft key. From the Message Select screen, scroll to the message you want. or — To compose a custom message, press the Edit soft key. Then, enter your message. (To enter a message, see Navigating Menus and Entering Data on page 1-10.) 4.
User Guide for the SoundStation IP 6000 Phone To restart the phone: 1. Press , and then select Settings > Advanced. The Password screen displays. 2. Enter your password, and then press the Enter soft key. The Advanced screen displays. 3. Select Restart Phone. A confirmation message displays. If you are sure you want to restart the phone, press the Yes soft key. The restart process begins. The process ends when the idle screen displays.
5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.
User Guide for the SoundStation IP 6000 Phone Power and Startup Symptom Problem Corrective Action The display shows “Network Link is Down.” The network cable is not properly connected. Verify that the network cable is properly connected: 5-2 • Check the cable termination at the switch or hub (furthest end of the cable from the phone). • Check that the switch or hub is operational (flashing link/status lights). • Check if the LAN port is active or inactive.
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet.
User Guide for the SoundStation IP 6000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The phone is not in an active state. Do one of the following: The display shows “Network Link is Down.” 5-4 The network cable is not properly connected. • Press the keys more slowly. • Call the phone to confirm that inbound call display and ringing is normal.
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. Verify that power is correctly applied to the phone: There is no audible ring tone. A “hollow” phone icon displays at the top left of the screen. Ringer volume is low, or the Ring Type is set to Silent Ring. • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone.
User Guide for the SoundStation IP 6000 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the phone. Verify that power is correctly applied to the phone: The display is incorrect. The display has bad contrast. • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone. (Try unplugging and re-inserting the cable.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide for the SoundStation IP 6000 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class A Digital Device or Peripheral Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
User Guide for the SoundStation IP 6000 Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 48Vdc, 0.375A.
Index Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 1/A/a soft key 1–10 A AC power kit 1–2 AC power, using 1–4 accessories, for phone 1–2 addresses, entering 1–10 answering calls 3–4 attended transfer, about 3–9 Audio Diagnostics menu 5–6 audio problems, troubleshooting 5–6 auto divert setting 2–16, 2–25 auto reject setting 2–16, 2–24 B backlight intensity, updating 2–6 Blind soft key 3–10 blind transfer 3–9, 3–10 block buddy setting 2–16, 4–5 Blocked List 4–4, 4–5 bloc
User Guide for the SoundStation IP 6000 Phone contacts adding to Contact Directory 2–14 blocking and unblocking 4–4 calling 2–22, 2–23 deleting 2–22 managing 2–13 saving from Corporate Directory 2–18 searching for in Contact Directory 2–19 searching for in Corporate Directory 2–20 setting ring types for 2–10 storing in Contact Directory 2–13 unblocking 4–5 updating 2–20 viewing in Contact Directory 2–13 viewing in Corporate Directory 2–14 contrast, updating 2–6 Corporate Directory about 2–13 placing calls
Index microphones, testing 5–6 Microsoft Office Live Communications Server 2005 4–2, 4–6 missed calls list 2–11 multiple call appearances 4–1 mute key, about 1–7 muting the microphone 3–5 MyStat soft key 4–2 Resume soft key 3–4, 3–6 resuming calls 3–6, 3–8 Retain Search feature 2–20 ring tones and associated number 2–10 selecting 2–9 setting for contacts 2–10, 2–23 ringer volume, adjusting 2–11 N navigation keys, using 1–10 network cable 1–2 network, connecting phone to 1–3 numbers, entering 1–10 S scro
User Guide for the SoundStation IP 6000 Phone time and date display, updating 2–3 time and date, updating 2–5 transferring calls 3–9 troubleshooting phone issues 5–1 U Unblock soft key 4–5 unregistered line, description of 1–9, 5–5 uppercase characters, entering 1–10 URLs, entering 1–10 URLs, using to dial 3–2 V voice mail, using 2–23, 3–16 volume keys 1–7 volume, adjusting 1–7, 2–11 W watch buddy setting 2–16, 4–4 Watcher List 4–4, 4–5 Index - 4
