Warranty

PRODUCT WARRANTY GUIDE
Use the chart below to determine the warranty periods applicable to Polycom’s
Limited Warranty for products. The Terms and Conditions are listed on pages two
and three.
Product Family
Software Warranty
(bug fixes only)
Hardware Warranty
(return to factory repair)
Hardware Warranty
(repair cycle time)
Video Endpoints
Polycom
®
RealPresence
®
Group Series 90 days 1 year 30 days
Polycom
®
HDX
®
Systems 90 days 1 year 30 days
Polycom
®
QDX
®
6000 90 days 1 year 30 days
Polycom
®
CMA
®
Desktop 90 days 1 year 30 days
Video peripherals (purchased from Polycom) 90 days 1 year 30 days
Voice
PSTN desktop and conference phones 90 days 1 year 30 days
VoIP desktop and conference phones 90 days 1 year 30 days
Polycom
®
Communicator™ products 90 days 1 year 30 days
Polycom
®
CX Series products 90 days 1 year 30 days
Polycom
®
SoundStructure
®
products 90 days 1 year 30 days
Polycom
®
Vortex
®
products 90 days 2 years 30 days
Polycom
®
RealPresence
®
Platform
Polcyom RealPresence
®
CloudAXIS™ suite
90 days
software warranty
N/A hardware
warranty RTF
N/A hardware
warranty repair cycle
Polcyom RealPresence
®
Content Sharing suite
90 days
software warranty
N/A hardware
warranty RTF
N/A hardware
warranty repair cycle
Polycom
®
RealPresence
®
Collaboration Server solutions 90 days 1 year 30 days
Polycom
®
RealPresence
®
Media Manager
®
software
RealPresence
®
Capture Station solution, Polycom
®
RSS™ 5000 server
90 days 1 year 30 days
Polycom
®
RealPresence
®
Resource Manager application 90 days 1 year 30 days
Polycom
®
CMA
®
and Polycom
®
RealPresence
®
DMA
®
applications
90 days 1 year 30 days
Polycom
®
VBP
®
security solutions 90 days 1 year 30 days
Polycom
®
RealPresence
®
Access Director™ solutions 90 days 1 year 30 days
Telepresence and Vertical Solutions
Polycom
®
RPX™, OTX
®
, and ATX™ 90 days 1 year 30 days
Custom products 90 days 1 year 30 days
Halo™ Series 90 days 1 year 30 days
Hardware Upgrades and RMAS
All products
90 days or balance
of original product
warranty period,
whichever is longer.
90 days or balance
of original product
warranty period,
whichever is longer.