USER GUIDE 5.8.
Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc.
Contents Before You Begin............................................................................................... 9 Audience, Purpose, and Required Skills.............................................................................9 Related Documentation.......................................................................................................9 ® ® Getting Started with Polycom VVX Business IP Phones.......................... 10 Overview of Phone Hardware and Keys........................
Contents Audio Calls........................................................................................................31 Placing and Answering Audio Calls.................................................................................. 31 Placing Audio Calls................................................................................................ 31 Redial a Number....................................................................................................
Contents Conference Calls.............................................................................................. 50 Tips for Conference Calls..................................................................................................50 Audio Conference Calls.................................................................................................... 50 Initiate a Conference Call.......................................................................................
Contents BroadSoft UC-One Simultaneous Ring.............................................................................62 Create a Personal Ring Group............................................................................... 63 Add Numbers to Your Simultaneous Ring List....................................................... 63 Delete Numbers from the Simultaneous Ring List................................................. 63 BroadSoft Executive-Assistant................................................
Contents Corporate Directory...........................................................................................................77 Searching the Corporate Directory.........................................................................77 Add Corporate Directory Contacts to the Contact Directory...................................78 ® ® BroadSoft Directories on Polycom VVX Business IP Phones........................................78 View a List of BroadSoft Contacts..................................
Contents Broadcasting Messages with Group Paging..................................................................... 94 Send a Group Page................................................................................................95 Receiving Pages.................................................................................................... 95 Group Paging Settings...........................................................................................
Contents Set the Backlight Intensity.................................................................................... 112 Set the Backlight Timeout.................................................................................... 112 Changing Your Background............................................................................................ 112 Change the Background Picture.......................................................................... 112 Adding Personal Photos as Your Background..
Contents Features for Mobility-Impaired Users.............................................................................. 134 Features for Vision-Impaired and Blind Users................................................................ 135 ® ® Maintaining Polycom VVX Business IP Phones.......................................136 Investigate Warnings.......................................................................................................136 Remove Warnings.....................................
Before You Begin Topics: • Audience, Purpose, and Required Skills • Related Documentation This Polycom VVX Business IP Phones User Guide contains overview information for navigating and performing tasks on Polycom® VVX® Business IP Phones.
Getting Started with Polycom® VVX® Business IP Phones Topics: • Overview of Phone Hardware and Keys ▪ Accessing Screens on VVX Business IP Phones ▪ Icons and Status Indicators on VVX Business IP Phones • Entering Information in Data Fields Before you use your phone, take a few moments to familiarize yourself with its features and user interface. The terms “the phone” and “your phone” refer to any of the VVX business IP phones.
Getting Started with Polycom® VVX® Business IP Phones VVX 150 hardware features VVX 150 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact. 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
Getting Started with Polycom® VVX® Business IP Phones Reference Number Feature Feature Description 10 Speakerphone key Enables you to place and receive calls using the speakerphone. 11 Headset key Enables you to place and receive calls through a headset. 12 Home key Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen. 13 Navigation keys / Select key Scrolls through information or options displayed on the phone's screen.
Getting Started with Polycom® VVX® Business IP Phones VVX 250 hardware features VVX 250 Hardware Features Reference Number Feature Feature Description 1 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact. 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
Getting Started with Polycom® VVX® Business IP Phones Reference Number Feature Feature Description 10 Speakerphone key Enables you to place and receive calls using the speakerphone. 11 Headset key Enables you to place and receive calls through a headset. 12 USB Port Enables you to attach a USB flash drive or USB headset. 13 Home key Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen.
Getting Started with Polycom® VVX® Business IP Phones VVX 350 hardware features VVX 350 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact. 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
Getting Started with Polycom® VVX® Business IP Phones Reference Number Feature Feature Description 9 Dial pad Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers. 10 Mute key Mutes local audio during calls and conferences. 11 Speakerphone key Enables you to place and receive calls using the speakerphone. 12 Headset key Enables you to place and receive calls through a headset.
Getting Started with Polycom® VVX® Business IP Phones VVX 450 hardware features VVX 450 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact. 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it.
Getting Started with Polycom® VVX® Business IP Phones Reference Number Feature Feature Description 9 Dial pad Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers. 10 Mute key Mutes local audio during calls and conferences. 11 Speakerphone key Enables you to place and receive calls using the speakerphone. 12 Headset key Enables you to place and receive calls through a headset.
Getting Started with Polycom® VVX® Business IP Phones ▪ Lines Screen—Displays your phone lines, favorites, and conditional soft keys. Access the Main Menu On VVX business IP phones, you can access phone features and settings from the Main Menu screen. Main Menu on VVX 250 Phones Procedure 1. Press . Access the Calls Screen You can access the Calls screen when you have one held call or an active and held call in progress on your phone.
Getting Started with Polycom® VVX® Business IP Phones • On VVX 150 phones, press the L > C soft key. Access the Lines Screen The Lines screen is the default screen that displays when VVX business IP phones are not in use. When you have multiple calls on your phone, the number of calls is displayed next to the line number. You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next. Phone line, favorites, and soft keys on the Lines screen Procedure 1.
Getting Started with Polycom® VVX® Business IP Phones • Press the Home key to display the Main Menu screen from the Lines or Call screen. • Press the Lines soft key to access the Lines screen from the Calls or New Call screen. • Press the Calls soft key to access the Calls screen from the Lines screen. • On VVX 150 phones, press the C > L soft key to display the Lines screen from the Calls screen. • On VVX 150 phones, press the L > C soft key to display the Calls screen from the Lines screen.
Getting Started with Polycom® VVX® Business IP Phones Icon Description Icon Description Do Not Disturb enabled Presence status (Away) Favorite Presence status (Do Not Disturb) Placed call Presence status (Offline) Received call Presence status (Offline) Missed call New message Wireless network Related Links Features for Hearing-Impaired Users on page 133 Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console.
Getting Started with Polycom® VVX® Business IP Phones Mode Options Encoding Options abc (to enter lowercase only) abc 123 (to enter numbers only) 123 ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Entering Information Using the Dial Pad You can use the dial pad keys on VVX business IP phones to edit or update field information.
Getting Started with Polycom® VVX® Business IP Phones Task Action Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or abc. Press the 0 key. You cannot enter a space when you are in numerical (123) mode. Delete one or more characters Use the arrow keys to position the cursor to the right of the character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete.
Logging in to and Locking Your Phone Topics: ▪ Logging in to Polycom VVX Business IP Phones • Log In to a Visitor Desk Phone • Log In to a Host Phone • Log In to a Guest ACD Phone • Sign In Using Your BroadSoft UC-One Credentials • Locking Your Phone VVX business IP phones enable you to log in to your phone with login credentials, sign in to the phone with your BroadSoft UC-One credentials or lock your phone.
Logging in to and Locking Your Phone Log Out of the Phone After you finish using a public phone, make sure you log out to prevent access to your personal settings. Procedure 1. Select Log Out or navigate to Settings > Features > User Login > Log Out. The Log Out screen is displayed with a confirmation message. 2. Select Yes. Your personal profile is no longer accessible, and either the User Login screen displays for the next user or the default profile displays.
Logging in to and Locking Your Phone Log Out of a Visitor Desk Phone After you use a phone, make sure you log out to prevent access to your personal settings. Procedure 1. Select the Log out soft key or navigate to Settings > Features > Visitor Desk Phone > Visitor Log out. Your personal profile is no longer accessible, and the phone displays the default phone profile.
Logging in to and Locking Your Phone Log In to a Guest ACD Phone If your system administrator has enabled the Flexible Seating with the Automatic Call Distribution (ACD) feature, you can log in to your ACD account after you log in as a guest on VVX business IP phones set as a host phone. If Hoteling is enabled, you do not need to log in as a guest before you can log in to your ACD account.
Logging in to and Locking Your Phone Consider locking your phone if you want to: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone information, such as your directory, call lists, or favorites. When your phone is locked, you can: • Place outgoing calls to emergency and authorized numbers only. • Enter a password to answer incoming calls. • View the browser, if enabled.
Logging in to and Locking Your Phone Unlock the Phone Your system administrator provides you with a user password that you can use to unlock VVX business IP phones. Procedure 1. Select Unlock. 2. Enter your user password, or guest PIN if signed in as a guest on a host phone, and select Unlock. Change Your User Password You can change your user password at any time from the Advanced settings menu on VVX business IP phones. The Advanced settings menu requires a password to access the menu options.
Audio Calls Topics: • Placing and Answering Audio Calls • Switch Among the Handset, Headset, and Speakerphone • Mute and Unmute Audio • Holding and Resuming Calls • Ending Calls • Transferring Calls • Parking and Retrieving Calls on the BroadSoft BroadWorks Server • Managing Calls • Managing Calls Remotely • Ignoring or Rejecting Incoming Calls • Redirecting Incoming Calls VVX business IP phones enable you to place and answer SIP calls, ignore incoming calls from all or individual cont
Audio Calls If enabled by your service provide, a tone plays on your phone when call information displays. Check with your system administrator to find out if this feature is enabled for your phone. The following call charge information displays on your phone for outgoing calls: • Call initiation costs—the initial cost for placing a call. • Cumulative call costs—the accruing cost of the ongoing call. • Completed call costs—the total cost of the call after the call ends.
Audio Calls Calling Favorites You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen. Call Favorites from the Favorites List When you add a contact as a favorite on VVX business IP phones, the contact is added to your Favorites list. You can call contacts directly from the Favorites list. Procedure 1. Select New Call. 2. From the Dialer, select Favorites. 3. Select a favorite, and select Dial.
Audio Calls 2. Select Search, enter your contact's first or last name, and select Search. 3. Select your contact. 4. In the Contact Information screen, select the contact's number, and select Dial. Place a Call from a Locked Phone When the phone is locked, you can place outgoing calls only to emergency numbers, such as 911 and authorized numbers that your system administrator can set up. You cannot call any other numbers from a locked phone. Procedure 1. Select New Call. 2.
Audio Calls The active call is placed on hold and the dialpad is displayed. 2. Enter a number or select a contact. 3. Select Dial. The phone plays a tone and the call is answered automatically on the contact's phone. 4. After the call is answered, speak your message and select End Call. 5. Select Resume. Place a Call with a Hidden Number When your phone is registered with the BroadSoft BroadWorks server, you can choose to hide your phone number when you place a call.
Audio Calls Answer an Incoming Call When you receive an incoming call, the phone rings and an Incoming Call screen is displayed. In the Incoming Call screen, you can choose to answer or reject the incoming call. Note: Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, contact your system administrator. Procedure 1.
Audio Calls 3. Select Auto Answer SIP Calls and select Yes. 4. Select Microphone Mute and choose Yes (the default setting) to mute the microphone for autoanswered calls. 5. Select Save. Related Links Features for Mobility-Impaired Users on page 134 Answer a Call on a Locked Phone When you set up your phone to accept incoming calls when it is locked, you can answer the calls by entering a user password. Procedure 1. On the Incoming Call screen, select Answer. 2.
Audio Calls Use Your Headset for All Calls on page 124 Mute and Unmute Audio You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. When your audio is muted, the Mute icon is displayed and the Mute key glows red, excluding VVX 150 phones. Procedure 1. During a call, including a conference call, press . The other parties cannot hear you. 2.
Audio Calls End an Active Audio Call You can end an active call on your phone at any time. Procedure 1. Do one of the following: • Place the handset on the cradle. • Press End Call. • In the Calls screen, highlight the call and press End Call. End a Held Call You cannot end calls that are on hold. You must resume held calls before ending them. Procedure 1. From the Calls screen, select the held call and press Resume > End Call.
Audio Calls • Press Transfer > More, and select Blind or Consultative. Depending on the default transfer type, either the Blind or Consultative option displays. For example, if the default transfer type is Blind, then you can select Consultative. 2. Dial a number or choose a contact from the Recent Calls or a directory. If the transfer type is set to Blind, the call is transferred immediately. 3. If the transfer type is set to Consultative, select Transfer after speaking with your contact.
Audio Calls If a parked call is not answered after a period of time, which is set by your system administrator, the call is returned to the parker—the person who parked the call. If the parker answers the returned call, the parked call is removed from the parked extension. If the parker rejects the returned call, the parked call remains on the parked extension until the call is returned to the parker and answered or the parked caller ends the call. Procedure 1.
Audio Calls Multiple Calls on phone lines on the Lines screen Display Calls from the Lines Screen You can display the calls for each line from the Lines screen. When you select a phone line that has a held call, the first held call on that line is automatically resumed, even if you already have an active call on a different line. Procedure 1. Press and hold the line key. Display Calls from the Calls Screen You can view multiple calls on your line from the Calls screen. Procedure 1.
Audio Calls • Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before ending it. • Select Transfer to send the call to another contact. • Select Conference to initiate a conference call.
Audio Calls 5. Choose the settings you want to enable. 6. Select Save. Edit BroadWorks Anywhere Locations After you enable BroadWorks Anywhere and add locations on phone, you can edit the added locations. Procedure 1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. 2. Select a line. 3. Select BroadWorks Anywhere and select a location. 4. Edit the selection. 5. Select Save.
Audio Calls Contact your system administrator or service provider for more information on using Remote Office. Add a Remote Office Number You can add one number only as your remote office number. Procedure 1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. 2. Select a line. 3. Select Remote Office. 4. Enter your remote office number and press Enabled. 5. Select Save. All calls made to your desk phone are forwarded to the remote office number.
Audio Calls Ignore or Silence an Incoming Call You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone. Procedure 1. From the Incoming Call screen, do one of the following: • Select Ignore for private lines. • Select Silence for shared lines. The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen is displayed.
Audio Calls For VVX 150 phones, the line icon changes to . Note: When you set your presence status to Do Not Disturb and enable DND on your phone, a message stating that your status is set to Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar. Enable Do Not Disturb You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged in the Recent Calls list.
Audio Calls Reject Anonymous Calls When your phone is registered with a BroadWorks server and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their caller identification. Check with your system administrator to find out if this feature is available on your phone. Procedure 1.
Audio Calls • No Answer—Forwards all unanswered incoming calls. • Busy—Forwards incoming calls when you're in a call. For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not available for shared lines. Procedure 1. Select Forward or navigate to Settings > Features > Forward. 2. If your phone has multiple lines, select a line. 3. On the Forwarding Type Select screen, select a forwarding type. 4.
Conference Calls Topics: • Tips for Conference Calls • Audio Conference Calls • Alcatel-Lucent Advanced Conference Calls You can initiate audio conference calls with various contacts on VVX phones. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls.
Conference Calls Procedure 1. Call a contact. 2. When the contact answers, select the Conference soft key. The call is held. 3. Enter another contact's number or select a contact from the directory or the call lists. 4. When the contact answers, select the Conference soft key. All call participants are added to a conference call. Join Calls to Create a Conference Call You can join one active call and one held call into a conference call. Procedure 1.
Conference Calls Split a Conference Call When you split a conference, you end the conference call and place the other two people on hold. You can split an active or held conference call. After you split a conference call, you can resume one of the held calls. Procedure 1. During a conference call, select the Split soft key. The conference call ends and the two participants are held in two separate calls.
Conference Calls You can also create a participant list and manage conference participants. You can manage a maximum of 24 advanced conference calls at a time on your phone, if enabled on the server. However, you can have only one active conference call in progress on your phone. This feature is not supported on VVX 150 phones. Check with your system administrator to find out if this feature is available on your phone.
Conference Calls Procedure 1. During a conference call, answer the incoming call. 2. Press the Join soft key. The call is joined to the conference call. Join Two Calls into an Advanced Conference Call You can join an active call and a held call into an advanced conference call. Procedure 1. Do one of the following: • When you have an active call and a held call, select the Join soft key. • When you have an active call and more than one held call, select a held call, and select the Join soft key.
Conference Calls Mute and Unmute All Advanced Conference Participants Chairpersons can mute and unmute all conference participants at one time. Procedure 1. Press Mute All. 2. Press Unmute to enable participants to speak in the conference. Mute and Unmute Individual Advance Conference Participants Chairpersons can choose to mute and unmute individual participants during conferences. Procedure 1. Select a participant and press Far Mute. 2. Select the muted participant and press Unmute.
Shared Lines Topics: • Shared Line Limitations • Answering Calls on Shared Lines • Missed and Received Calls on Shared Lines • Hold a Call Privately on a Shared Line • Barge In on Calls for Busy Lamp Field Lines • GENBAND's Multiple Appearance Directory Number - Single Call Appearance • Alcatel-Lucent Shared Call Appearance • BroadSoft UC-One Simultaneous Ring • BroadSoft Executive-Assistant All VVX business IP phones support multiple and shared lines.
Shared Lines Your administrator can configure the phones so that if you have an incoming call on a shared line and one phone answers, the other phones log the call as a received call. That way, if another phone on a shared line answers an incoming call, you can still view the call information from your phone's call lists even if you did not answer the call.
Shared Lines Procedure 1. During an active call, select Barge In. 2. On the Barge In screen, select a mode. If enabled, a tone plays when you barge in to a call using any of the modes.
Shared Lines A bridge tone plays notifying the other call participants that you are barging in on the call. Leave a Bridge Call Any member in a bridge call can leave the call, and the call remains active. After you leave a bridge call, you can rejoin by pressing the Barge In soft key again. Procedure 1. Select the End Call soft key, or place the handset in the cradle. Your connection to the bridge call is ended, and the other call participants remain on the call.
Shared Lines Procedure 1. During an active call, do one of the following: • Select Transfer and dial the PRV code given to you by your administrator For example, dial *91. • Select the Priv soft key, if enabled. A confirmation tone plays and the call is resumed automatically. Disable Privacy Temporarily You can temporarily disable privacy for an active call on a private shared line to allow other MADN members to join the call. Procedure 1.
Shared Lines When a member places a call on the shared line, the other members are notified with a steady red LED light on the line key on members' phones. Multiple group members can place outgoing calls while a call is in progress on the shared line. Answering a SCAP Call Any incoming call to the shared line rings on all group members' phones simultaneously; the call is displayed on all members' screens, and a green LED light flashes on the line key.
Shared Lines Make an Active SCAP Call Private After you make a call public and allow group members to bridge in to the call, you can make the call private to prevent more group members from bridging in to the call. Procedure 1. During an active bridge call, select Private. The call is now private and other group members cannot bridge in to the call. Holding or Passing SCAP Calls You can choose to hold or pass a call on the shared SCAP line. When you place a call on hold, the call is held on your phone.
Shared Lines When the incoming call is answered on one of the phones added to your Simultaneous Ring list, the call is logged in the Missed Calls list on the other phones. Unanswered incoming calls are logged in the Missed Calls lists on all connected phones. Check with your system administrator to find out if this feature is available on your phone. Create a Personal Ring Group Before you can add numbers to your personal ring group, you need to enable the Simultaneous Ring feature on your phone.
Shared Lines BroadSoft Executive-Assistant The BroadSoft Executive-Assistant feature enables assistants to monitor and manage calls on an assigned executive's line and enables executives to filter calls to assigned assistants and set criteria for filtered calls. When your system administrator assigns you as an executive or assistant, the Executive menu icons and soft keys display on your phone.
Shared Lines • External Calls • Extended Filter Screen Executive Calls Executives can enable Call Screening, which displays the incoming call notification for all filtered executive calls on the executive's phone. Call Screening is only available when Call Filtering is enabled. Procedure 1. On the Home screen of the executive’s phone, select Executive. 2. Select Call Screen then select On.
Shared Lines The executive's caller information displays on the third-party's phone. Push a Call to the Executives Phone As an assistant, after you answer an executive call, you can push the call to the executive's phone. You can only push a call to an executive you are assigned to. You cannot push executive calls to other assistants or contacts. Procedure 1. During an executive call, select Push. The call is sent to the executive's phone, which rings to alert the executive of the pushed call.
Shared Lines Pick Up a Held Executive Call on a Private Line On private lines, the executives and assistants can pick up held calls on each other's phones, but they cannot view the status of a call or choose which held call to pick up. Procedure 1. On the Home screen of the assistant’s phone, select Assistant. 2. Select an executive, then select Pick Call. Barge In on an Executive Call When there is a call on the executive's line, the executive or the assistant can barge in on the call.
Recording Audio Calls Topics: • Guidelines when Recording Calls • Record a Call • Manage a Call while Recording • Pause a Recording • Resume a Recording • Stop Recording • Record a Conference Call • Browse Recorded Calls • Play a Recorded Call • Pause and Resume Played Recordings • Stop Playing a Recording • Rename a Recording • Delete a Recording On VVX 250, 350, and 450 phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings are stored as .
Recording Audio Calls Record a Call You can record all active audio calls on the phone. You cannot record calls when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the call before you begin recording. Note that some tones made on your contact's phone are recorded.
Recording Audio Calls Caution: Do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. Removing the USB flash drive while recording can also damage the flash drive. Procedure 1. Do one of the following: • Select Stop. • Select Back > End Call. When you stop recording, the USB icon is displayed in the status bar.
Recording Audio Calls Procedure 1. Navigate to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Open > Play. The length of the recording and a progress bar is displayed as the recording plays. Pause and Resume Played Recordings While playing a recording, you can pause the recording, perform another task on the phone, and resume the recording at any time.
Recording Audio Calls Procedure 1. Navigate to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Delete. Polycom, Inc.
Call Lists and Directories Topics: • Recent Calls • Contact Directory • Corporate Directory ▪ BroadSoft Directories on Polycom VVX Business IP Phones • Managing the GENBAND Address Books All VVX phones support a Recent Calls list, a Contact Directory and a Corporate Directory. The phones can also support a BroadSoft Directory and the GENBAND Address Books depending on your server and if enabled by your system administrator.
Call Lists and Directories Procedure 1. Select Sort . 2. Under Sort, choose Time or Name. 3. Under Order, choose Ascending or Descending. Sort Entries by Call Type When you filter calls, you can choose to display only missed, received, or placed calls. You can also choose to display all call types (the default). Note: You cannot save your filtered call list results.
Call Lists and Directories Save a Recent Call Entry You can save a recent call entry to the Contact Directory. Procedure 1. Select Info next to a call record. 2. From the Call Details screen, select Save. If the person is already in your Contact Directory but is not a favorite, Add to Favorites is displayed.
Call Lists and Directories Note: If your phone does not display all of these contact fields, contact your system administrator. The only required field in the Contact Directory is the Contact field, which includes the contact’s phone number. Procedure 1. Navigate to Directories > Contact Directory. 2. In the Contact Directory, select Add. 3. From the Add Contact screen, enter your contact's information in the available fields.
Call Lists and Directories 4. Select Yes to delete the contact. Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory, which lists contacts and groups within your company. However, you cannot update the Corporate Directory, and your system administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available.
Call Lists and Directories Clear Corporate Directory Search Results After you search for a contact, you can clear your search results and start a new search. Procedure 1. On the Search screen, select Clear. Add Corporate Directory Contacts to the Contact Directory You can add contacts in the Corporate Directory to the Contact Directory. When you save a Corporate Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are automatically saved to the directory.
Call Lists and Directories Procedure 1. Navigate to Directories. 2. Select one of the following BroadSoft directories: ▪ Enterprise Directory ▪ Enterprise Common Directory ▪ Group Directory ▪ Group Common Directory ▪ Personal Directory Searching the BroadSoft Directory You can access and search the BroadSoft Directory on the phone, and you can choose to perform a simple or advanced search for contacts.
Call Lists and Directories Add BroadSoft Contacts to the Contact Directory After you find your BroadSoft contact, you can add the contact to the Contact Directory. The first and last name and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information. Procedure 1. In the contact details screen, select Save.
Call Lists and Directories A confirmation message is displayed, confirming that you want to delete the contact. 3. Select Yes to delete the contact. Managing the GENBAND Address Books When your phone is registered with the GENBAND server, you can access your Global Address Book and Personal Address Book on your VVX phone. Check with your system administrator to find out if this feature is available on your phone.
Call Lists and Directories Procedure 1. After you find your contact, select View. 2. In the Edit Contact screen, select Save. The contact is saved to the Contact Directory or your Personal Address Book. Save Global Address Book Search Results For the GAB, you can also enable View Persistency, which lets you view your most recent search results in the GAB after you have left the Directory screen. Procedure 1. Navigate to Settings > Basic > Preferences. 2.
Call Lists and Directories Add Contacts to the Personal Address Book When you add a new contact to the PAB, you must enter a unique nickname that is at least one character long for each new contact. If you try to save a contact without a nickname, a message asking you to enter a nickname is displayed. Procedure 1. In the Contact Directory, select Add. 2. Enter your contact's information, create a nickname for the contact, and select Save.
Call Lists and Directories the phone. When a contact is deleted, the phone deletes the contact from the PAB without any notification. Polycom, Inc.
Favorites and Contact Lists Topics: • Managing Favorites • Using Buddy Lists • Managing BroadSoft UC-One Favorites and Contacts On your VVX phone, you can add contacts as favorites, view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Favorites and Contact Lists Procedure 1. Select New Call > Favorites. View Favorites from the Lines Screen You can view a list of favorites on the Lines screen on all VVX phones. Procedure 1. From the Home screen, press . Reorder Favorites You can change the order in which your favorites display on the Home or Lines screen. Procedure 1. From your Contact Directory, select a contact. 2. From the Contact Information screen, select Edit. 3.
Favorites and Contact Lists You add people to your Buddy list from your Contact Directory, so you must first add them to your Contact Directory before adding them to your Buddy list. Procedure 1. From the Contact Directory, select a contact. 2. From the Contact Information screen, select Edit. 3. From the Edit Contact screen, select Watch Buddy > Enabled. The default setting is Disabled. When enabled, the contact is added to your Buddy list so you can monitor the contact's status. 4. Select Save.
Favorites and Contact Lists Buddy Status Icon Do Not Disturb Offline View Your Watcher List Contacts who can monitor your phone's status are added to the Watcher list. Procedure 1. Navigate to Settings > Features > Presence. A list of contacts that can monitor your status is displayed. 2. Select Watcher List. Block Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory.
Favorites and Contact Lists 2. Select Blocked List. 3. From the Blocked List screen, select a contact. 4. Select Unblock. The contact can now monitor your status and is displayed in the Watcher list. Managing BroadSoft UC-One Favorites and Contacts You can see your BroadSoft UC-One contacts marked as favorites in the UC-One Contacts list and on the Lines screen on VVX business IP phones. The VVX 150 phones do not support BroadSoft UC-One favorites.
Favorites and Contact Lists Note: If the message “Authentication failure” is displayed when you try to view UC-One contacts, make sure you entered the correct BroadSoft UC-One credentials on your phone. View BroadSoft UC-One Contacts and Favorites You can view UC-One contacts with presence information and other UC-One contacts marked as favorites on the Lines screen. Procedure 1. From the Home screen, press . UC-One contacts and favorites display on the Lines screen.
Favorites and Contact Lists Search for BroadSoft UC-One Contacts You can search for UC-One contacts from the UC-One Contacts screen. Note: For more information on Using BroadSoft applications, refer to web pages BroadSoft UC-One and BroadSoft Instant Messaging & Presence. Procedure 1. Select Directories > UC-One Contacts. 2. Select Search. 3. Enter your contact's first or last name. A list of search results display. Polycom, Inc.
Accessing, Sending, and Broadcasting Messages Topics: • Accessing Voice Messages • Instant Messaging • Broadcasting Messages with Group Paging • Broadcasting Messages with Push to Talk You can access, send, and broadcast a variety of audio and written messages on VVX phones. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Accessing, Sending, and Broadcasting Messages Remove the Message Alert If you are not ready to listen to your messages when you receive new messages, you can temporarily remove the message alert. Procedure 1. Navigate to Messages. 2. Select Message Center. 3. Select Clear. All message indicators are removed for approximately one to two hours. Instant Messaging You can send and receive instant messages from your phone to other phones on your network. Instant messaging is an optional feature.
Accessing, Sending, and Broadcasting Messages 3. If you have multiple lines on your phone, select a line. The first message received is displayed. 4. Select the Next or Previous soft key to read additional messages, if available. Reply to Instant Messages After you read an instant message on your phone, you can send a reply to the message. Procedure 1. Navigate to Messages. 2. Select Instant Messages. 3. From the Instant Messages screen, select a message and select Reply. 4.
Accessing, Sending, and Broadcasting Messages To send and receive pages, you need to subscribe to certain paging groups. By default, you are subscribed to paging groups 1, 24, and 25, and you can send and receive pages to those paging groups. Contact your system administrator to find out which paging group you are subscribed to. Send a Group Page When you send a group page without selecting a page group, it is automatically sent to the default paging group, which is group 1.
Accessing, Sending, and Broadcasting Messages Procedure 1. Do one of the following: • For pages that play automatically during a call, hold the call to hear only the page. • For Pending pages, select Accept or hold the call. Receiving Pages When You're Not in an Active Call When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority. While a page plays, you can: • Hold the page. • End the page. This ends the page at your phone only.
Accessing, Sending, and Broadcasting Messages Enable Pages to Play during Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a page. This setting is disabled by default. When disabled, the incoming page is held in a pending state, it does not disrupt the call, and you cannot hear the page. When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call and the page. Procedure 1.
Accessing, Sending, and Broadcasting Messages 2. From the PTT Channels screen, select a channel. A list is displayed with the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. 3. Press and hold Talk to start the broadcast. Be sure to hold Talk throughout the entire broadcast. A transmitting beep is played and the phone displays the channel information. 4. Begin speaking. 5. When you finish your broadcast, do one of the following: • Release Talk.
Accessing, Sending, and Broadcasting Messages Receiving PTT Broadcasts When Not in an Active Call When you receive a broadcast and you are not in an active call, the broadcast immediately plays, regardless of the broadcast priority. When you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level of an Emergency broadcast.
Accessing, Sending, and Broadcasting Messages Change the Default Channel When you press and hold Talk, your broadcast automatically transmits on the default channel 1. You can change your default channel to any other channel. When you change the default channel, you are automatically subscribed to the channel you selected. Procedure 1. Navigate to Settings > Basic > Preferences > Paging/PTT Configuration. 2. Select PTT Push to Talk > Default Channel and select the number of the channel you want to use.
Phone Applications Topics: • Using the Calendar • Navigating the Web and Idle Browsers VVX phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section. Note: Some of the features described in this section require access to the Basic settings menu. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance.
Phone Applications Navigate to Other Views From Day view, you can also access Month and Meeting view. Procedure 1. Do one of the following: • Select Month or tap to access Month view. • Select a meeting to display Meeting view. Navigate Month View From Month view, you can select a date to view meetings for that day, and you can also view meetings for previous and upcoming months. Month view displays all the days in the month, with a dot next to the days that have meetings.
Phone Applications Meeting Reminders When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 to 15 minutes before a meeting starts. From the meeting reminder, you can view meeting details and join the meeting. The following figure shows a meeting reminder that displays before a meeting starts. Meeting Reminder Note: If you have enabled meeting reminders but the reminders do not display before meetings, make sure that your login credentials are correct.
Phone Applications Choose a Meeting Alert Tone You can choose the alert tone that plays for meeting reminders. Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Calendar Settings > Alert Tone. 3. Choose an alert tone and select Play to hear the tone. Disable Meeting Reminders Meeting reminders are enabled by default and display reminders for all meetings. You can choose to disable meeting reminders so they do not display for any meetings. Procedure 1.
Phone Applications Navigating the Web and Idle Browsers VVX phones support the following types of browsers: • Idle Browser—Displays non-interactive web content The Idle Browser shows non-interactive web content on the Lines screen when your phone doesn't have any calls in progress. Your system administrator determines what displays on the Idle Browser for your phone.
Phone Applications Icon Action Refreshes the current web page. Returns to the browser's home page. Displays the toolbar permanently so it does not hide every three seconds. Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. Exits the Web Browser and returns to the phone's Home screen. Polycom, Inc.
Connecting to a Wireless Network Topics: ▪ Enable Wireless Network Connectivity ▪ Connect to a Secured Wireless Network ▪ Disconnect from a Wireless Network ▪ Remove a Wireless Network You can connect to a wireless network from your USB-enabled VVX phone using the Polycom® Wi-Fi wireless network adapter and access all phone services over the wireless network.
Connecting to a Wireless Network Connect to a Secured Wireless Network You can select a PSK or an enterprise-based security option to connect your VVX phone to a secured wireless network. Procedure 1. Go to Settings > Basic > Wi-Fi. 2. Do one of the following: ▪ For a WPA(2)-PSK network, enter the Password. ▪ For a WPA2-enterprise network, enter User ID and Password. Note: Your administrator sets the appropriate EAP method to connect to an enterprisebased network. 3. Select Connect.
Polycom® VVX® Business IP Phones Settings Topics: • Password Required to Access Basic Settings • Choose a Theme for Your Phone • Set the Language ▪ Disable Call Waiting ▪ Time and Date Display • Backlight Intensity and Timeout • Changing Your Background • Screen Savers • Use Your Phone as a Digital Picture Frame • Power-Saving Mode • Changing Audio Settings • Updating Your Buddy Status ▪ Security Classification You can make some basic customizations on the phone, which includes cha
Polycom® VVX® Business IP Phones Settings Phone Themes on VVX 250 phones Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Themes. 3. Select a theme and select Save. A screen displays informing you that the phone needs to reboot. 4. Select Yes to reboot your phone and apply the changes. Set the Language Polycom phones support several languages that you can choose to display on the phone. Check with your system administrator to find out exactly which languages are supported on your phone.
Polycom® VVX® Business IP Phones Settings Time and Date Display The time and date display in the status bar on VVX business IP phones. When the phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator. Change the Time and Date Format You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year. Procedure 1.
Polycom® VVX® Business IP Phones Settings Set the Backlight Intensity You can change the Backlight On intensity and the Backlight Idle intensity separately. You can also choose a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease. Procedure 1.
Polycom® VVX® Business IP Phones Settings Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Background and select a background image. Depending how your system is set up, you might have to select Background > Select Background. The Select Background screen is displayed. Adding Personal Photos as Your Background You can upload a personal photo to use as your background using the Web Configuration Utility or using a USB flash drive.
Polycom® VVX® Business IP Phones Settings Use a USB Flash Drive to Add a Background You can add personal photos as your background using a USB flash drive on VVX 250, 350, and 450 phones. Before you can set a photo on your USB flash drive as the background picture, make sure the photo is on a USB flash drive and is not in a folder on the drive. Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled.
Polycom® VVX® Business IP Phones Settings Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Screen Saver > Screen Saver screen and select Enabled. 3. Select Wait Time, and enter the number of minutes the phone should wait after no activity before displaying the screen saver. You can enter any time between one minute and of 9999 minutes. The default is 15 minutes. 4. Select Type and select either Default or Idle Browser. 5. Select Save.
Polycom® VVX® Business IP Phones Settings 9. Select Wait Time, and enter the number of minutes the phone should wait after no activity before displaying the screen saver. You can enter any time between one minute and of 9999 minutes. The default is 15 minutes. 10. Select Save. Your phone displays the screen saver after the number of minutes you specified in the Wait Time field.
Polycom® VVX® Business IP Phones Settings Picture Frame Icons Use the icons in the following table to perform actions in the Picture Frame. Picture Frame Icons Icons Action View thumbnails of your pictures. View the previous picture. View the next picture. Pause and display the current picture only. Starts the display of pictures one-by-one again. Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled).
Polycom® VVX® Business IP Phones Settings Change Your Office Hours for Power-Saving Mode When you update your office hours, you specify when you start and how long you work each day. After your work hours, the phone is idle and goes into power-saving mode. Procedure 1. Navigate to Settings > Basic. 2. Select Power Saving > Office Hours and select Start Hour. 3. Select a day of the week, and using the 24-hour clock, enter a start time from 0 to 23. 4. Select Save. 5.
Polycom® VVX® Business IP Phones Settings Changing Audio Settings You control certain audio settings on your phone, including the ringtone for incoming calls from all contacts or a specific contact, where call notifications play, and the volume of the ringtone or call audio. Change Incoming Call Notifications You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, speaker, or the active audio device you set.
Polycom® VVX® Business IP Phones Settings Change the Volume You can increase the volume of your ringtone and the audio during a call. Procedure 1. Press one of the Volume keys to increase or decrease the audio. Enable Acoustic Fence Acoustic Fence suppresses background noise while you are on a call, which enhances call audio quality for call participants.
Polycom® VVX® Business IP Phones Settings Note: If your status is set to Do Not Disturb, when you enable then disable the Do Not Disturb feature on your phone, your status changes to Online. Procedure 1. Select My Status or navigate to Settings > Features > Presence > My Status. 2. From the My Status screen, select your desired status. Automatically Update Your Buddy Status You can enable your phone to automatically set your status to Away when your phone is idle for a certain length of time.
Polycom® VVX® Business IP Phones Settings Procedure 1. During a call, select Security. 2. On the Security Classification screen, choose one of the following options: ▪ Top Secret ▪ Secret ▪ Restricted ▪ Classified A notification displays on all call participants' phones informing them that the classification level of the call has changed. Polycom, Inc.
Phone Accessories and Computer Applications Topics: • Using a Headset with Your Phone • Controlling Your Phone with Polycom Desktop Connector VVX business IP phones support accessories and computer applications that you can use to extend your phone's capabilities. Your phone may not support all of the accessories or applications described in this section. Check with your system administrator to find out which of these applications or accessories are available on your phone.
Phone Accessories and Computer Applications For setup information on how to connect a headset to your phone, see the Setup Sheet for your phone on the Polycom Voice Support page. Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
Phone Accessories and Computer Applications Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: • For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer to your headset documentation or contact Jabra support. • For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the headset base unit.
Phone Accessories and Computer Applications When you are in an active call and you receive an incoming call, you cannot use the hookswitch control on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch control on the headset ends the active call and answers the incoming call. To place the existing call on hold and answer the incoming call, answer the call on your phone.
Phone Accessories and Computer Applications 2. On your phone, navigate to Settings > Basic > PDC Configuration. 3. On the PDC Configuration screen, set the Status field to Enabled and select Save. Your settings are saved and the Basic screen is displayed. 4. On the PDC Configuration screen, select Reconnect. A dialog box is displayed on your phone screen asking if you wish to share your remote keyboard and mouse. 5. Select Yes. A dialog box is displayed asking you to specify your phone's position. 6.
Phone Accessories and Computer Applications After you find your phone's IP address, you can start the PDC program and connect your phone to your computer using the indirect method. Procedure 1. On your computer, click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next. 2. On your phone, navigate to Settings > Basic > PDC Configuration. 3. From the PDC Configuration screen, set the Status field to Enabled. 4.
Phone Accessories and Computer Applications Disable the Polycom Desktop Connector If you disable the PDC, you can no longer use your mouse and keyboard to control and enter information on your phone. Procedure 1. Do one of the following: • On your computer, right-click the PDC icon on your taskbar and click Exit. • On your phone, navigate to the PDC Configuration menu and set the Status to Disabled. In the system tray, the PDC icon turns grey.
Phone Accessories and Computer Applications • You can right-click a field on your computer and select the cut or copy information and paste the information onto your phone. You can also cut, copy, and paste text from your computer onto your phone using keyboard shortcuts. • Copy and paste information between fields on your phone screen by right-clicking the field and choosing a clipboard command.
Phone Accessories and Computer Applications F11 Applications F12 Alt + F11 Alt + F12 ACD Sign Out (if enabled) Enter Text in a Different Language You can enter text in different languages onto your phone using your computer's keyboard. Note: The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard.
Phone Accessories and Computer Applications Tip: Polycom, Inc. To change your keyboard language back to the original, press the keyboard shortcut Left Alt + Left Shift to toggle your keyboard language.
Accessibility Features Topics: • Features for Hearing-Impaired Users • Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Polycom products include a number of features to accommodate hearing, vision, or mobility-impaired users. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. The following table lists the accessibility features for hearing-impaired users.
Accessibility Features Accessibility Feature Description Hearing Aid Compatible (HAC) handsets All phones are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23). TTY support The phones supports commercial TTY devices such as Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support.
Accessibility Features Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users. Accessibility Features for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings You can change the brightness of the screen by adjusting backlight intensity settings.
Maintaining Polycom® VVX® Business IP Phones Topics: • Investigate Warnings • Remove Warnings • Restart Your Phone • Update the Phone's Configuration • Test the Hardware ▪ Cleaning the Screen • View Software Details • Updating the Phone Software When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform.
Maintaining Polycom® VVX® Business IP Phones Restart Your Phone Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting. Caution: Before you restart the phone, contact your system administrator. If the phone is malfunctioning, you may be able to restore normal operation without restarting it. Additionally, your system administrator may want to troubleshoot the phone before you restart it. You do not need to restart the phone to update its configuration.
Maintaining Polycom® VVX® Business IP Phones • Display Diagnostics • Brightness Diagnostics • LED Diagnostics • Keypad Diagnostics Cleaning the Screen The phone screens require minor maintenance, but you may need to clean the screen periodically. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the screen. Do not use chemicals to clean the screen.
Maintaining Polycom® VVX® Business IP Phones Procedure 1. Press the SWUpdate soft key. Postpone Software Updates Instead of updating your software immediately, you can choose to postpone the update for a later time. You can choose to postpone the software update from 15 minutes up to six hours. You can postpone the software update up to three times. After the third time, the notification is displayed without the Postpone option.
Troubleshooting Topics: • Speakerphone • USB Port • Check the Status of the Calendar • GENBAND Address Book • Polycom Desktop Connector • Troubleshoot Audio and Echo Issues • Recording Issues and Solutions • Reset the Phone to Factory Defaults ▪ Using an Approved Power Source If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.
Troubleshooting 2. From the Calendar screen, select Connect. Related Links Open the Calendar on page 101 GENBAND Address Book If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB in the Status menu on your phone and contact your system administrator for further troubleshooting help. Procedure 1. On your phone, navigate to Settings > Status > Global Address Book. The status information and the server URL for the GAB are displayed.
Troubleshooting Issue Corrective Action I can't place a call. If you're using PDC, you can't place a call using the New Call soft key. To place a call, enter the phone number and select the Dial soft key or tap . I want to change the phone that is connected to the Polycom Desktop Connector. Disable the Polycom Desktop Connector, which is already connected to your computer and is in active state on your phone. Setup and enable the phone you want to connect to Polycom Desktop Connector.
Troubleshooting Issue Corrective Action The message “USB device removed unsafely. Recording canceled” displayed when I removed my USB flash drive during a call. Do not remove the USB flash drive while recording. If you want to remove the drive during a call, press Stop, and then remove the drive. The message “Unsupported USB device attached” displayed. Refer to Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of USB devices supported on Polycom phones.
