User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
Log In to a Guest ACD Phone
If your system administrator has enabled the Flexible Seating with the Automatic Call Distribution (ACD)
feature, you can log in to your ACD account after you log in as a guest on VVX business IP phones set as
a host phone.
If Hoteling is enabled, you do not need to log in as a guest before you can log in to your ACD account.
When you are logged in to a guest ACD phone, you can answer incoming calls from call center
customers, update your presence status, view incoming call center information, and transfer a call.
Note: When logging into a host phone as a guest user, the Use Host soft key is not available.
Procedure
1. Do one of the following:
• If you see the Agent Sign In screen, proceed to step 2.
• If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to
Settings > Features > Agent Sign In > Sign In.
Log Out of a Guest ACD Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
Procedure
1. Select the ASignOut soft key or navigate to Settings > Features > Agent Sign In > Sign Out.
The phone displays the default guest profile.
Sign In Using Your BroadSoft UC-One Credentials
You can enter your BroadSoft UC-One credentials on VVX business IP phones and view your line
registered with the BroadWorks server.
Your system administrator provides you with your BroadSoft UC-One credentials.
Procedure
1. Navigate to Settings > Basic > UC-One Credentials.
2. Enter the Server Address.
3. For User, enter the username for your account.
4. For Password, enter your password for your account.
Locking Your Phone
Your system administrator provides you with a user password that you can use to unlock VVX business
IP phones.
Logging in to and Locking Your Phone
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