User's Manual

Audio Calls........................................................................................................31
Placing and Answering Audio Calls.................................................................................. 31
Placing Audio Calls................................................................................................ 31
Redial a Number.................................................................................................... 35
Redial a Contact when the Contact is Available.....................................................35
Answering Audio Calls........................................................................................... 35
Switch Among the Handset, Headset, and Speakerphone............................................... 37
Mute and Unmute Audio................................................................................................... 38
Holding and Resuming Calls.............................................................................................38
Hold a Call..............................................................................................................38
Resume a Call........................................................................................................38
Ending Calls...................................................................................................................... 38
End an Active Audio Call........................................................................................39
End a Held Call...................................................................................................... 39
Transferring Calls..............................................................................................................39
Choose a Default Transfer Type............................................................................ 39
Transfer a Call........................................................................................................39
Cancel a Transfer...................................................................................................40
Parking and Retrieving Calls on the BroadSoft BroadWorks Server................................ 40
Park a BroadSoft Call.............................................................................................40
Retrieve a Parked BroadSoft Call.......................................................................... 40
Retrieve a Parked BroadSoft Call on Another Phone............................................ 41
Ignore a Parked Call...............................................................................................41
Managing Calls................................................................................................................. 41
Display Calls from the Lines Screen...................................................................... 42
Display Calls from the Calls Screen....................................................................... 42
Manage a Call from the Calls Screen.....................................................................42
Managing Calls Remotely................................................................................................. 43
Managing Calls with BroadSoft UC-One BroadWorks Anywhere.......................... 43
Managing Calls with BroadSoft UC-One Remote Office........................................ 44
Ignoring or Rejecting Incoming Calls................................................................................ 45
Ignore or Silence an Incoming Call........................................................................ 46
Reject Incoming Calls.............................................................................................46
Reject Calls from a Contact....................................................................................46
Rejecting Calls with Do Not Disturb....................................................................... 46
Reject Anonymous Calls........................................................................................ 48
Redirecting Incoming Calls............................................................................................... 48
Forwarding Incoming Calls to a Contact................................................................ 48
Divert Calls to a Contact.........................................................................................49
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