User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
• Select End Call to end a call with a contact. You can end active calls only, so resume the
held call first before ending it.
• Select Transfer to send the call to another contact.
• Select Conference to initiate a conference call.
Managing Calls Remotely
When your VVX phone is registered with a BroadWorks server and you are signed in to the phone with
your BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones
using the BroadWorks Anywhere or Remote Office features.
With these features, you can handle any incoming calls to your office phone on other phones or mobile
devices and move calls from your mobile device to your desk phone without ending the call.
Check with your system administrator to find out if these features are available on your phone.
Managing Calls with BroadSoft UC-One BroadWorks Anywhere
BroadWorks Anywhere is a BroadSoft UC-One feature that enables you to use one phone number to
receive calls on your desk phone, mobile phone, or home office phone and place calls from any of these
phones using one number.
BroadWorks Anywhere also enables you to move calls between your desk phone and mobile phone as
well as perform any additional functions, such as intercom calls that you would make from your desk
phone.
Contact your system administrator or service provider for more information on using BroadWorks
Anywhere.
Enable BroadWorks Anywhere
You can enable BroadWorks Anywhere on VVX phones, add locations that act as duplicates of your desk
phone, and manage all your calls from those locations. VVX phones support up to 10 phone numbers
added as BWA locations for each registered line.
You can save a location name, primary number, and alternate number for each location you add. When
you add a location, you can also choose to enable the following settings:
• Diversion Inhibitor—Determines if diversion inhibitor must be enabled when extending a call to the
remote BWA location.
• Answer Confirmation Required —Requires confirmation when a call is answered by a remote
location.
• Call Control—Determines if call control is handled by the BWA location or by the BroadWorks
server.
Procedure
1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
2. Select a line.
3. Select BroadWorks Anywhere and press Add.
4. Enter information for the Status, Name, Primary Number, and Alt. Number/SIP URI fields, if
applicable.
Audio Calls
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