User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
Procedure
1. During an active call, do one of the following:
• Select Transfer and dial the PRV code given to you by your administrator
For example, dial *91.
• Select the Priv soft key, if enabled.
A confirmation tone plays and the call is resumed automatically.
Disable Privacy Temporarily
You can temporarily disable privacy for an active call on a private shared line to allow other MADN
members to join the call.
Procedure
1. During an active call, press the PRLA soft key or select Hold and dial the PRLA code given to you
by your administrator.
For example, dial *921.
A confirmation tone plays, and the call is resumed automatically. Privacy is disabled for the call
and any member can barge in on the call.
2. After other MADN members have joined the call, press the PRLA soft key or select Hold and dial
the PRLC code given to you by your administrator.
For example, dial *922.
A confirmation tone plays, and the call is resumed automatically.
Enable Privacy on a Bridge Call
You can enable privacy on a bridge call to prevent additional MADN members from barging in to the call.
Procedure
1. During a bridge call, select Transfer and dial the PRV code or select the Privacy soft key, if
enabled.
A confirmation tone plays when privacy is enabled and the call is resumed automatically. The
bridge call is now private and additional MADN members are not allowed to join the call.
Alcatel-Lucent Shared Call Appearance
When your phone is registered with the Alcatel-Lucent CTS, you can use the Shared Call Appearance
(SCAP) feature to share a single line with other contacts as a member of a group. System administrators
assign members to SCAP groups.
Any SCAP group member can place, answer, hold, or resume calls on the line. SCAP group members
can also bridge in on a call on the shared line. Additionally, all group members can view the status of a
call on the shared line on their phones. Each line supports up to 21 call appearances.
Placing a SCAP Call
Any group member can place a call on the Shared Call Appearance line.
Shared Lines
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