User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
BroadSoft Executive-Assistant
The BroadSoft Executive-Assistant feature enables assistants to monitor and manage calls on an
assigned executive's line and enables executives to filter calls to assigned assistants and set criteria for
filtered calls.
When your system administrator assigns you as an executive or assistant, the Executive or Assistant
menu icons and soft keys display on your phone.
Private and Shared Lines for Executives and Assistants
Executives and assistants can both have a private and shared line on their phone. Executives can have
private and shared lines that are not managed by an assistant.
The following conditions apply to private or shared lines set as Executive or Assistant:
• For shared lines, the status of any executive calls display on the shared line of the executive and
assistant’s phone.
• Assistants can use their private line to place a call or answer calls on behalf of an executive, but
neither an assistant nor executive can view the status of calls on a private line.
• For private lines, executives and assistants can pick up held calls on the executive's phone, but
neither can choose which held call is picked up.
Executive Options
As an executive, you can view a list of assigned assistants, filter calls to assistants assigned to your line,
and set criteria for filtered calls on your line.
Filter Executive Calls
Executives can enable Call Filtering on their phones to send all executive calls directly to an assistant to
answer, and the executive is not alerted of the incoming call.
Procedure
1. On the Home screen of the executive’s phone, select Executive.
2. Select Call Filtering then select On.
Set a Filter Criteria for Filtered Calls
Executives can determine which types of calls are filtered to an assistant by choosing whether to filter all
calls, internal calls, external calls, or calls as specified in an extended filter, which executives can create
and edit in the BroadSoft BroadCloud portal.
Procedure
1. On the Home screen of the executive’s phone, select Executive.
2. Select Filter Criteria.
3. Choose one of the following:
• All Calls
• Internal Calls
Shared Lines
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