User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
Save a Recent Call Entry
You can save a recent call entry to the Contact Directory.
Procedure
1. Select Info next to a call record.
2. From the Call Details screen, select Save.
If the person is already in your Contact Directory but is not a favorite, Add to Favorites is
displayed.
Contact Directory
You can store a large number of contacts in the Contact Directory on VVX business IP phones, as well as
add additional contacts, view and update a contact's information, and delete contacts from the directory.
Contact your system administrator for the exact number of contacts you can store in the Contact Directory
for your phone model.
Note: If you cannot add or edit contacts in the Contact Directory, your system administrator has set the
directory as read-only. Contact your system administrator for assistance making any changes to
the contacts stored in the directory.
Search for a Contact in the Contact Directory
You can search for your desired contact in the Contact Directory.
Procedure
1. Navigate to Directories > Contact Directory.
2. In the Contact Directory, select Search.
3. In the search field, enter your search criteria and select Submit.
Add a Contact to the Contact Directory
When you add a contact to your Contact directory, you can choose how much information you want to
enter for your contact. You are required to only enter a contact number for each new contact.
The following is a list of information you can enter for each contact:
• First and Last Name—The name of your contact
• Contact—Your contact's phone number
• Job Title—Your contact's position
• Email—Your contact’s personal or work email address
• Favorite Index—An index number that displays in your Favorites list
• Label—A label or title for your contact
Call Lists and Directories
Polycom, Inc. 75