User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
Add Contacts to the Personal Address Book
When you add a new contact to the PAB, you must enter a unique nickname that is at least one character
long for each new contact. If you try to save a contact without a nickname, a message asking you to enter
a nickname is displayed.
Procedure
1. In the Contact Directory, select Add.
2. Enter your contact's information, create a nickname for the contact, and select Save.
The contact is added to the Contact Directory on your phone and to the PAB on the server.
Delete Contacts from the Personal Address Book
When you delete a contact, the contact is deleted from your PAB on your phone and the GENBAND
Personal Agent.
Procedure
1. In the Contact Directory screen, select a contact and select Delete.
A message asking for confirmation to delete the contact is displayed.
2. Select Yes to delete the contact.
Editing Contacts in the Personal Address Book
You can edit contacts in the PAB on your phone or in your GENBAND Personal Agent on your computer.
If you modify a contact's information on your phone or computer, the changes are automatically updated
in the GENBAND Personal Agent and in the PAB on your phone.
Edit Contacts Locally
You can edit PAB contacts locally on your phone. When you edit contacts on your phone, your contact's
information is updated in the GENBAND Personal Agent as well.
Procedure
1. In the Contact Directory screen, select a contact and select Edit.
2. Edit the information in the contact fields and select Save.
Note: If adding, editing, or deleting a contact fails, a message is displayed with the reason the
modification failed. Depending on the reason for the failure, the database state can
change to “out of sync”. Contact your system administrator if an “out of sync” message is
displayed.
Editing Contacts Remotely
When you edit a contact's information in the GENBAND Personal Agent on your computer, the contact's
information is updated on the GENBAND Server.
After the contact information is updated on the server, your PAB contact's information is updated
immediately on your phone, and a notification with the nickname of the modified contact is displayed on
Call Lists and Directories
Polycom, Inc. 83