User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
Accessing, Sending, and Broadcasting
Messages
Topics:
• Accessing Voice Messages
• Instant Messaging
• Broadcasting Messages with Group Paging
• Broadcasting Messages with Push to Talk
You can access, send, and broadcast a variety of audio and written messages on VVX phones.
Note: Your phone may not support all of the features described in this section. Check with your system
administrator to find out which features are available on your phone.
Accessing Voice Messages
Your phone indicates when you have new voicemail and video messages in the following ways:
• The Message icon on the Home screen displays the number of new messages you have.
• A Message icon with the number of messages is displayed in the status bar.
• The Message icon is displayed next to the phone line on the Lines screen.
• A red flashing Message Waiting Indicator, located at the top-right of your phone.
• An audible alert.
Note: Contact your system administrator or service provider for information on setting or changing your
voicemail greeting.
Access Voicemail Messages
Voicemail is available on all Polycom VVX phones.
Note: For information on remotely accessing your voicemail, contact your system administrator or
service provider.
Procedure
1. Navigate to Messages.
2. Select Message Center.
3. If you have multiple lines on your phone, select the line that has the new message.
4. From the Messages screen, select Connect and follow the prompts to access your messages.
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