User's Manual
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Polycom® VVX® Business IP Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- GENBAND's Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on Polycom® VVX® Business IP Phones
- Managing the GENBAND Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- Connecting to a Wireless Network
- Polycom® VVX® Business IP Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining Polycom® VVX® Business IP Phones
- Troubleshooting
Enable Pages to Play during Active Calls
The Accept While Busy setting determines what happens when you are in a call and receive a page. This
setting is disabled by default. When disabled, the incoming page is held in a pending state, it does not
disrupt the call, and you cannot hear the page.
When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call
and the page.
Procedure
1. Navigate to Settings > Basic > Preferences > Paging/PTT Configuration.
2. Select Group Paging > Accept While Busy and select Enable or Disable.
Broadcasting Messages with Push to Talk
The Push to Talk (PTT) feature enables you to transmit messages and listen to replies much like a
walkie-talkie.
Your system administrator sets up the feature, defines up to 25 channels for PTT mode, and assigns a
label to each channel that easily identifies the channel, such as All, HR Dept, Shipping Staff, or
Executives. By default, you are subscribed to Channels 1, 24, and 25. This means that you can send and
receive PTT broadcasts on Channels 1, 24, and 25.
Each group or channel has one of the following priorities:
• Normal—By default, broadcasts sent to channels 1 to 23 are considered Normal broadcasts. If two
users begin a broadcast on the same group/channel at the same time, the phone with the lower
serial number continues to transmit while the other phone enters the receiving state. By default, all
phones are configured to receive broadcasts sent to channel 1.
• Priority—By default, broadcasts sent to channel 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts
unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone's current audio
level.
• Emergency—By default, broadcasts sent to channel 25 are considered Emergency broadcasts. An
Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays
out at near maximum volume even if Do Not Disturb is enabled.
Send a PTT Broadcast
You can choose a channel to broadcast on before you send a PTT broadcast, or you can hold the Talk
soft key to immediately begin broadcasting on Channel 1, the default channel.
While you send a broadcast, you can pick up the handset, or press the Speakerphone or Headset
key and continue speaking. You can also press the Mute key to mute your audio so the people
receiving your broadcast do not hear anything. This behavior is similar to a phone call.
Tip: To automatically send a PTT broadcast on the default channel, press and hold Talk. After the
transmitting beep, begin speaking.
Procedure
1. Select Talk.
Accessing, Sending, and Broadcasting Messages
Polycom, Inc. 97