USER GUIDE 6.0.
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Contents Before You Begin..............................................................................................11 Audience, Purpose, and Required Skills........................................................................... 11 Related Documentation.....................................................................................................11 Getting Started with VVX Business Media Phones.......................................13 Overview of Phone Hardware and Keys........................
Contents Audio Calls........................................................................................................41 Placing and Answering Audio Calls.................................................................................. 41 Placing Audio Calls................................................................................................ 42 Redial a Number....................................................................................................
Contents Reject Anonymous Calls........................................................................................ 60 Redirecting Incoming Calls............................................................................................... 61 Forwarding Incoming Calls to a Contact................................................................ 61 Divert Calls to a Contact.........................................................................................62 Call Precedence and Preemption..........
Contents Placing a SCAP Call...............................................................................................75 Answering a SCAP Call..........................................................................................75 Bridge In to an Active SCAP Call........................................................................... 75 Leave a Bridge SCAP Call..................................................................................... 76 Make an Active SCAP Call Public................
Contents Change Video Clarity..............................................................................................91 Changing the Video Call and Picture-In-Picture (PIP) Displays............................. 91 Place a Video Call.............................................................................................................93 Swap Video.......................................................................................................................
Contents Favorites and Contact Lists.......................................................................... 108 Managing Favorites.........................................................................................................108 Add Favorites....................................................................................................... 108 Viewing Favorites................................................................................................. 108 Reorder Favorites............
Contents Phone Applications........................................................................................124 Using the Calendar......................................................................................................... 124 Open the Calendar............................................................................................... 124 Navigate Day View............................................................................................... 124 Navigate to Other Views.......
Contents Use Personal Photos as Screen Savers.............................................................. 138 Disable the Screen Saver.....................................................................................139 Use Your Phone as a Digital Picture Frame....................................................................139 Picture Frame Icons............................................................................................. 140 Power-Saving Mode.......................................
Contents Connecting to a Wireless Network............................................................... 161 Add a Wireless Network..................................................................................................161 Enable Wireless Network Connectivity........................................................................... 161 Connect to a Secured Wireless Network........................................................................ 162 Disconnect from a Wireless Network..............
Contents Maintaining VVX Business Media Phones................................................... 182 Investigate Warnings.......................................................................................................182 Remove Warnings...........................................................................................................182 Restart Your Phone.........................................................................................................
Before You Begin Topics: • Audience, Purpose, and Required Skills • Related Documentation This Polycom® VVX® Business Media Phones User Guide contains overview information for navigating and performing tasks on VVX Business Media Phones.
Before You Begin these documents on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages. Polycom, Inc.
Getting Started with VVX Business Media Phones Topics: • Overview of Phone Hardware and Keys • Navigating VVX Business Media Phones • Entering Information in Data Fields Before you use your phone, take a few moments to familiarize yourself with its features and user interface. The terms “the phone” and “your phone” refer to any of the VVX business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all phone models operate in similar ways.
Getting Started with VVX Business Media Phones Figure 1: VVX 101 and 201 hardware features VVX 101 and 201 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Hookswitch Holds the handset and ends calls. 2 Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact. 3 Speaker Provides ringer and speakerphone audio output. 4 Dialpad keys Enable you to enter numbers, letters, and special characters.
Getting Started with VVX Business Media Phones Reference Number Feature Feature Description 12 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen. 13 Home key Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen. 14 Screen Shows a 2.5-inch (6.35 cm) diagonal screen with a backlight that enables you to view menus and data. VVX 101 phones do not have a backlight.
Getting Started with VVX Business Media Phones Reference Number Feature Feature Description 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Position the handset so the protrusion on the tab fits into the slot on the handset. 3 Speaker Provides ringer and speakerphone audio output.
Getting Started with VVX Business Media Phones VVX 400 Series Hardware The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each feature numbered in the figure. Figure 3: VVX 400 series hardware features VVX 400 Series Hardware Feature Descriptions Reference Number Feature Feature Description 1 Security slot (on back) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Getting Started with VVX Business Media Phones Reference Number Feature Feature Description 5 Transfer key Transfers an active call to a contact. 6 Dial pad Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers. 7 Messages key Enables you to access and manage instant and voice messages. 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones.
Getting Started with VVX Business Media Phones Figure 4: VVX 500 series and VVX 600 series hardware features VVX 500 Series and 600 Series Hardware Feature Descriptions Reference Number Feature Feature Description 1 Security slot (on back) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop. 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle.
Getting Started with VVX Business Media Phones Reference Number Feature Feature Description 8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when activated. 9 Headset key Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated, and blue when a USB or Bluetooth headset is activated. 10 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen.
Getting Started with VVX Business Media Phones Figure 5: VVX 1500 hardware features VVX 1500 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Camera Provides near-site video. The camera barrel is located directly behind the camera lens. The camera barrel adjusts the camera angle. 2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items.
Getting Started with VVX Business Media Phones Reference Number Feature Feature Description 6 Dialpad keys Enable you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. 7 Security slot (on side) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop. 8 Speaker Provides ringer and speakerphone audio output. 9 Transfer key Transfers an active call to a contact.
Getting Started with VVX Business Media Phones Reference Number Feature Feature Description 24 Message Waiting indicator Flashes red when you have new messages, when the phone is in powersaving mode, or when the software is loading on your phone. 25 Privacy shutter Covers and uncovers the camera.
Getting Started with VVX Business Media Phones Figure 6: Home screen on VVX 500 phones Procedure » Press . Access the Calls Screen You can access the Calls screen when you have one held call or an active and held call in progress on your phone. The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone. The total number of calls is displayed on your line.
Getting Started with VVX Business Media Phones Access the Lines Screen The Lines screen is the default screen that displays when VVX business media phones are not in use. When you have multiple calls on your phone, the number of calls is displayed next to the line number. You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next. Figure 8: Phone line, favorites, and soft keys on the Lines screen The Lines screen is not supported on VVX 1500 phones.
Getting Started with VVX Business Media Phones Figure 9: Active Call screen on VVX 500 series phones Procedure » Do one of the following: • Place a call. • Press the Home key • Tap • During a call, select the Calls soft key. • Swipe the screen from right to left. during an active call. in the status bar. Switch Among Phone Screens You can see any phone screen by pressing the Home key or swiping your finger from right to left on the touchscreen.
Getting Started with VVX Business Media Phones • On VVX 101/201 phones, press the L > C soft key to display the Calls screen from the Lines screen. • On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the Lines, Calls, or Active Call screen. • When off-hook, press the New Call soft key to access the Lines screen.
Getting Started with VVX Business Media Phones Icon Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Voice Shared line with a held call Held Call Call forwarding enabled Incoming call New message Active conference Presence status (Available) Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favor
Getting Started with VVX Business Media Phones Icon Description Icon Description Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (Unknown) Icons and Status Indicators on VVX 500 Series and 600 Series Business Media Phones The following table displays the phone icons and status indicators that display on VVX 500 series and VVX 600 series bu
Getting Started with VVX Business Media Phones Icon Description Icon Bluetooth disconnected Description Presence status (Offline) (VVX 600/601 only) New message Presence status (Unknown) Icons and Status Indicators on VVX 1500 Business Media Phones The following table displays the phone icons and status indicators that display on the VVX 1500 business media phones.
Getting Started with VVX Business Media Phones Icon Description Icon Description USB device attached and recording paused Video stopped Presence status (Available) Presence status (Do Not Disturb) Presence status (Busy) Presence status (Offline) Presence status (Away) Presence status (No information) Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console or the onscreen keyboard on supported phones.
Getting Started with VVX Business Media Phones Entering Information Using the Dial Pad You can use the dial pad keys on VVX business media phones to edit or update field information. The following table describes how to enter different types of data on your phone using the dial pad. Using the Dial Pad Keys to Enter Information Task Action Enter numbers or characters in uppercase, lowercase, or title case mode Select Encoding or Mode, and select ABC,abc, or Abc.
Getting Started with VVX Business Media Phones Procedure 1. Tap . 2. Tap and select Abc, ABC, abc, 123, or one of the special character options. 3. Press your finger on each character you want to enter. 4. When you finish, tap . The following table describes how to enter information using the onscreen keyboard.
Getting Started with VVX Business Media Phones Using the PinYin Input Widget You can use the PinYin input widget to enter Chinese characters in the contact directory, corporate directory, and browser using the the dial pad keys or onscreen keyboard on VVX phones. When you select a data field to edit, the PinYin input widget is automatically displayed when Simplified or Traditional Chinese is set as the displayed language on your phone.
Logging in to and Locking Your Phone Topics: • Logging in to VVX Business Media Phones • Log In to a Visitor Desk Phone • Log In to a Host Phone • Log In to a Guest ACD Phone • Sign In Using Your BroadSoft UC-One Credentials • Locking Your Phone VVX business media phones enable you to log in to your phone with login credentials, sign in to the phone with your BroadSoft UC-One credentials or lock your phone.
Logging in to and Locking Your Phone Log Out of the Phone After you finish using a public phone, make sure you log out to prevent access to your personal settings. Procedure 1. Select Log Out or navigate to Settings > Features > User Login > Log Out. For VVX 1500 phones, navigate to Menu > Features > User Login > Log Out. The Log Out screen is displayed with a confirmation message. 2. Select Yes.
Logging in to and Locking Your Phone Log Out of a Visitor Desk Phone After you use a phone, make sure you log out to prevent access to your personal settings. Procedure » Select the Log out soft key or navigate to Settings > Features > Visitor Desk Phone > Visitor Log out. Your personal profile is no longer accessible, and the phone displays the default phone profile.
Logging in to and Locking Your Phone Log In to a Guest ACD Phone If your system administrator has enabled the Flexible Seating with the Automatic Call Distribution (ACD) feature, you can log in to your ACD account after you log in as a guest on VVX business media phones set as a host phone. If Hoteling is enabled, you do not need to log in as a guest before you can log in to your ACD account.
Logging in to and Locking Your Phone • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone information, such as your directory, call lists, or favorites. When your phone is locked, you can: • Place outgoing calls to emergency and authorized numbers only. • Enter a password to answer incoming calls. • View the browser, if enabled.
Logging in to and Locking Your Phone 2. Enter your user password, or guest PIN if signed in as a guest on a host phone, and select Unlock. Change Your User Password You can change your user password at any time from the Advanced settings menu on VVX business media phones. The Advanced settings menu requires a password to access the menu options. Ask your system administrator for the password if you cannot access menu. Note: You cannot change the user password or guest PIN on a host or visitor desk phone.
Audio Calls Topics: • Placing and Answering Audio Calls • Switch Among the Handset, Headset, and Speakerphone • Mute and Unmute Audio • Holding and Resuming Calls • Ending Calls • Transferring Calls • Parking and Retrieving Calls on the BroadSoft BroadWorks Server • Managing Calls • Managing Calls on VVX 1500 Phones • Managing Calls Remotely • Ignoring or Rejecting Incoming Calls • Redirecting Incoming Calls • Call Precedence and Preemption VVX business media phones enable you to p
Audio Calls Placing Audio Calls You can place calls on VVX business media phones in numerous ways, including local and international calls, calls from Recent Calls or directories, calls to contacts or favorites, or calls to authorized numbers on a locked phone. Call Charges for Outgoing Calls If your service provider charges for outgoing calls, a notification displays on VVX business media phones informing you of the potential charges of an outgoing call.
Audio Calls Place a Call from Recent Calls You can place calls to contacts from the Recent Calls list, which contains calls that were recently placed, answered, or missed. Procedure 1. Navigate to Directories and select Recent or Recent Calls. On VVX 1500 phones, press the Directory key, and select Call Lists. 2. From the Calls List screen, select a contact and select Dial. Calling Favorites You can call your favorites from the Favorites list or by selecting a favorite on your Home or Lines screen.
Audio Calls • Navigate to New Call > Directory. • On the VVX 1500, press the Directory key. 2. Choose a directory. 3. From your directory, select or search for a contact. 4. Select the contact's phone number. The call is automatically placed on VVX 500/501 and 600/601 phones. 5. If the call is not placed automatically, select Dial. Call a Contact from the Directory Search Screen You can search for and call contacts from the Search screen in your directory on VVX business media phones. Procedure 1.
Audio Calls The phone plays a tone and the call is answered automatically on the contact's phone. 4. After the call is answered, speak your message then select End Call. Place an Intercom Call During a Call You can place an intercom call to another contact during an active call. Procedure 1. Select Hold > Intercom. The active call is placed on hold and the dialpad is displayed. 2. Enter a number or select a contact. 3. Select Dial.
Audio Calls Redial a Contact when the Contact is Available When you place a call to a contact and the contact’s line is unavailable due to an unregistered line or a service outage, a notification displays on your phone when the contact’s line is available again, and you can choose to call the contact from the notification. Check with your system administrator to find out if this feature is available on your phone. Procedure » When the contact availability notification displays, select Dial.
Audio Calls Your phone uses the selected protocol for all subsequent calls until you select a different protocol. Answering Audio Calls When you receive an incoming call on a VVX business media phones, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call. Answer an Incoming Call When you receive an incoming call, the phone rings and an Incoming Call screen is displayed.
Audio Calls When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not answered until you end or hold the current call. Procedure 1. Navigate to Settings > Basic > Preferences. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences. 2. Select Auto Answer. 3. Select Auto Answer SIP Calls and select Yes. 4. If your phone supports H.323 protocol, select Auto Answer H.323 Calls and select Yes. This option is displayed only if your phone supports the H.
Audio Calls Switch Among the Handset, Headset, and Speakerphone You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can alternate among the three modes during calls, if available. glows green. When using the headset, the When using the speakerphone, the Speakerphone key Headset key glows green if an analog headset is connected or blue if a USB headset is connected.
Audio Calls Resume a Call You can view and resume all held calls on the phone. Procedure » Do one of the following: • Select Resume. • From the Calls screen, select the call and select Resume. Resume a Call on an Expansion Module You can resume calls placed on hold by other contacts from your expansion module connected to supported VVX business media phones. A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contact's line.
Audio Calls Choose a Default Transfer Type You can choose a default transfer type to use for all calls on VVX business media phones. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type. Procedure 1. Navigate to Settings > Basic > Preferences. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences. 2. Select Default Transfer Type and choose a transfer type. The selected transfer type is used for all calls.
Audio Calls Park a BroadSoft Call You can park a call directly on a contact's line. When you park a call on a contact's line, the call is removed from your phone and the contact is notified that a call is parked on his or her line. When a contact sends a parked call to your extension, the following notifications are displayed or played on your phone: • The Call Park icon . • The message “Call is parked” in the status bar. • An audio notification plays, if enabled by your system administrator.
Audio Calls Ignore a Parked Call You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires, or the call is ended. Procedure 1. Press and hold the line key with the parked call. The Park Info soft key is displayed. 2. Press the Park Info soft key. The Parked Call screen is displayed. 3. Press Ignore.
Audio Calls Display Calls from the Calls Screen You can view multiple calls on your line from the Calls screen. Procedure » Do one of the following: • Press the Home key . • From the Lines screen, press the Calls soft key. • On VVX 101 and 201 phones, press the L > C soft key. • On VVX 500/501 and 600/601 phones, tap • On VVX 500/501 and 600/601 phones, swipe the screen right to left. in the status bar.
Audio Calls A green bar on the line key indicates the line has an active call, and a flashing red bar indicates the line has one or more held calls. View a List of Calls Your phone displays only the list of calls for one line at a time. If you have multiple lines on your phone, you have to select the line to view calls on that particular line. Procedure » Tap the line. The line key glows green and a list of held calls is displayed above the soft keys.
Audio Calls Managing Calls with BroadSoft UC-One BroadWorks Anywhere BroadWorks Anywhere is a BroadSoft UC-One feature that enables you to use one phone number to receive calls on your desk phone, mobile phone, or home office phone and place calls from any of these phones using one number. BroadWorks Anywhere also enables you to move calls between your desk phone and mobile phone as well as perform any additional functions, such as intercom calls that you would make from your desk phone.
Audio Calls Disable BroadWorks Anywhere Locations When you return to the office or want to stop remotely managing your calls, you can disable BWA locations. Procedure 1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. 2. 3. 4. 5. On VVX 1500 phones, navigate to Menu > Features > UC-One Call Settings. Select a line. Select BroadWorks Anywhere and select a location. Select Status > Disabled. Select Save.
Audio Calls Procedure 1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Features > UC-One Call Settings. 2. Select a line. 3. Select Remote Office > Disabled. 4. Select Save. Edit Your Remote Office Number You can edit your remote office number to add a different number for forwarding your calls. Procedure 1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
Audio Calls Reject Calls from a Contact You can send incoming calls from a particular contact directly to your voicemail. Procedure 1. Navigate to Directories > Contact Directory. On VVX 1500 phones, press the Directory key and select Contact Directory. 2. From your Contact Directory, select a contact. 3. From the Contact Information screen, select Edit . 4. From the Edit Contact screen, select Auto Reject > Enabled and select Save.
Audio Calls Reject Calls with Do Not Disturb on Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up your phone so that you can enable the feature on a per-line basis. Procedure 1. Select DND. On VVX 1500 phones, press the DND key. 2. Select Set All to enable DND for all lines.
Audio Calls Redirecting Incoming Calls You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or diverting calls from a specific contact to another contact. Forwarding Incoming Calls to a Contact You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.
Audio Calls 1. Select Forward. 2. If your phone has multiple lines, select a line. 3. From the Forwarding Type Select screen, select your forwarding type, and select Disable. Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact. Procedure 1. Select Directories > Contact Directory. On VVX 1500 phones, press the Directory key and select Contact Directory. 2. From the Contact Directory, select a contact. On VVX 1500 phones, select a contact, then tap Edit.
Audio Calls Polycom, Inc.
Conference Calls Topics: • Tips for Conference Calls • Audio Conference Calls • Alcatel-Lucent Advanced Conference Calls You can initiate audio conference calls with various contacts on VVX phones. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls.
Conference Calls Procedure 1. Call a contact. 2. When the contact answers, select the Conference soft key. On VVX 1500 phones, press the Conference key The call is held. 3. Enter another contact's number or select a contact from the directory or the call lists. 4. When the contact answers, select the Conference soft key. On VVX 1500 phones, press the Conference key All call participants are added to a conference call.
Conference Calls Split a Conference Call When you split a conference, you end the conference call and place the other two people on hold. You can split an active or held conference call. After you split a conference call, you can resume one of the held calls. Procedure » During a conference call, select the Split soft key. The conference call ends and the two participants are held in two separate calls.
Conference Calls This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator to find out if this feature is available on your phone. Initiate an Advanced Conference Call You can initiate an advanced audio conference call, add and invite contacts to the audio conference call, and have up to 24 audio conference calls on your phone. You can also initiate an audio conference call from an active call. Procedure 1. Press Meet Now. 2.
Conference Calls » Do one of the following: • When you have an active call and a held call, select the Join soft key. • When you have an active call and more than one held call, select a held call, and select the Join soft key. The active call and the selected held call are joined into a conference. If you have multiple held calls, the other held calls on the line remain held.
Conference Calls Remove Advanced Conference Participants A chairperson can remove any participant from the conference call. Procedure » In the roster, select a participant and select Remove. Polycom, Inc.
Shared Lines Topics: • Shared Line Limitations • Answering Calls on Shared Lines • Missed and Received Calls on Shared Lines • Hold a Call Privately on a Shared Line • Barge In on Calls for Busy Lamp Field Lines • Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF) • Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance • Alcatel-Lucent Shared Call Appearance • BroadSoft UC-One Simultaneous Ring • BroadSoft Executive-Assistant All VVX busine
Shared Lines Your administrator can configure the phones so that if you have an incoming call on a shared line and one phone answers, the other phones log the call as a received call. That way, if another phone on a shared line answers an incoming call, you can still view the call information from your phone's call lists even if you did not answer the call.
Shared Lines If enabled, a tone plays when you barge in to a call using any of the modes. Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF) You can access the call actions settings on the phone and modify the settings from the Attendant Call Action menu when dynamic BLF is configured on the phone. You can one touch the following BLF actions on the phone: • Dial-Pickup - Indicates the single-press action to use the BLF as a speed dial except the alerting state.
Shared Lines Answering a MADN Call Any incoming call to the shared line rings on all group members' phones simultaneously. The call is displayed on all members' screens, and a green LED light flashes on the line's line key. Any MADN member can respond to an incoming call to the shared line. When a MADN member answers an incoming call, the LED indicator on the line key for all phones changes to a steady red light to indicate the call was answered.
Shared Lines Enabling Privacy for MADN Calls Any MADN member can temporarily enable privacy for an active or bridge call on a public shared line using privacy codes or privacy soft keys configured by your system administrator. Additionally, MADN members can use privacy codes and soft keys to temporarily disable privacy on an active call on a private shared line.
Shared Lines » During a bridge call, select Transfer and dial the PRV code or select the Privacy soft key, if enabled. A confirmation tone plays when privacy is enabled and the call is resumed automatically. The bridge call is now private and additional MADN members are not allowed to join the call.
Shared Lines Leave a Bridge SCAP Call Any member in a bridge call can leave the call, and the call remains active. Procedure » Select the End Call soft key or place the handset in the cradle. Your connection to the bridge call is ended, and the other call participants remain on the call. You can rejoin a bridge call after leaving by pressing the Bridge In soft key again. Make an Active SCAP Call Public By default, all active calls on the shared line are private.
Shared Lines When a passed call is resumed by another group member, the other group members are notified of the call's new status with a steady red LED light on the line key on the members' phone. Procedure » Do one of the following: • Select the corresponding line key and lift the handset. • Press and hold the corresponding line key and select Resume.
Shared Lines You cannot pick up or barge in on calls answered on another phone. The contact who answers the call must transfer the call to your phone or park the call on your line for you to speak with the caller. Delete Numbers from the Simultaneous Ring List You can delete a number added to your Simultaneous Ring list at any time. Procedure 1. Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.
Shared Lines Set a Filter Criteria for Filtered Calls Executives can determine which types of calls are filtered to an assistant by choosing whether to filter all calls, internal calls, external calls, or calls as specified in an extended filter, which executives can create and edit in the BroadSoft BroadCloud portal. Procedure 1. On the Home screen of the executive’s phone, select Executive. 2. Select Filter Criteria. 3.
Shared Lines Place a Call on Behalf of an Executive As an assistant, you can make calls on behalf of any of your assigned executives. When a call is made on behalf of an executive, a solid red bar displays on the executive’s line key, if the executive’s line is a shared line. Procedure 1. On the Home screen of the assistant’s phone, select Assistant. 2. On the Overview Executive screen, select Executives then choose an executive. 3.
Shared Lines Pick Up a Held Executive Call on a Shared Line Executives and assistants can both pick up held calls on shared or private executive lines. On shared lines, the executive and assistant can view the status of calls on both phones and choose which call to pick up. Procedure 1. Press and hold the line key with the held call. 2. Select the held call, and select the Pick Call soft key.
Recording Audio Calls Topics: • Guidelines when Recording Calls • Record a Call • Manage a Call while Recording • Pause a Recording • Resume a Recording • Stop Recording • Record a Conference Call • Browse Recorded Calls • Play a Recorded Call • Pause and Resume Played Recordings • Stop Playing a Recording • Rename a Recording • Delete a Recording On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive connected to your phone.
Recording Audio Calls Record a Call You can record all active audio calls on the phone. You cannot record calls when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the call before you begin recording. Note that some tones made on your contact's phone are recorded.
Recording Audio Calls Procedure » Do one of the following: • Select Stop. • Select Back > End Call. When you stop recording, the USB icon is displayed in the status bar. Record a Conference Call You can record a conference call in the same way as an active call with the following exceptions: • All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded. • When you place a conference call on hold, the recording pauses.
Recording Audio Calls A list of recordings display. 2. Select a recording. 3. Select Open > Play. The length of the recording and a progress bar is displayed as the recording plays. Pause and Resume Played Recordings While playing a recording, you can pause the recording, perform another task on the phone, and resume the recording at any time. When you receive an incoming call while playing a recording, the recording is paused automatically.
Recording Audio Calls 2. Select a recording. 3. Select Delete. Polycom, Inc.
Video Calls on VVX Business Media Phones Topics: • Tips for Video Calls • Using a USB Camera with VVX Phones • Video Call Settings • Place a Video Call • Swap Video • Display Video Calls in Full Screen • Exit Full Screen View • Stop Sending Video • No Video from the Far Side • Handling Video and Audio Calls • Managing Video Calls without a USB Camera • Place Audio-Only Calls You can receive and transmit video during calls on supported VVX phones with cameras, if enabled by your syste
Video Calls on VVX Business Media Phones • Avoid bright lights or windows behind you. If the camera faces a window or bright lights, adjust the camera settings. • Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or narrow stripes. Pastels and muted colors look best on the screen. • Use natural gestures and speak in a natural tone without shouting. • Pause between sentences to allow for possible audio delay.
Video Calls on VVX Business Media Phones LED State Phone State Flashes red and green Camera is booting up Flashes amber and green Camera firmware is updating Flashes green Incoming video call Green Video call is connected Amber One of the following: • Incoming call (no video or audio-only) • Outgoing call • Audio call is connected • Video is muted • Held call • Camera shutter is open, but video is not enabled and camera is not selected Camera Messages Message Action Camera attached
Video Calls on VVX Business Media Phones Message Action Camera removed. Indicates that you have detached your camera from your phone. Camera is not connected Indicates that a camera is not attached to your phone and that you are accessing a feature or function that requires that the camera be attached. Video Call Settings You can update video settings to change the way video calls display on your video-enabled VVX phones.
Video Calls on VVX Business Media Phones Change Video Clarity You can change the clarity of your video, including the brightness, contrast, and sharpness of your video stream. If your camera faces a bright light source, such as a bright window, you may need to increase the camera's brightness, contrast, and sharpness levels so the far side can see you better. To see how you look to the far side, view the picture-in-picture (PIP).
Video Calls on VVX Business Media Phones Figure 13: Call window with PIP and far-side video You can customize how and where you see your PIP video and the far-side video. For example, you can swap the windows in which the video is displayed or even start and stop the transmission of your video. Note: Depending on the phone or system that is sending video, black bars might appear on the top, bottom, or sides of the video image.
Video Calls on VVX Business Media Phones • Crop—The video image is resized to maintain the correct aspect ratio. Any parts of the image that do not fit within the display area are cropped. You can choose to apply the following settings for video that displays on the full screen and in the Active Call screen: • Video Screen Mode (Window)—Adjusts the video image that displays in the Active Call screen. You can select Normal, Full, or Crop. The default setting is Normal.
Video Calls on VVX Business Media Phones » During a video call, do one of the following: • Tap Video > Swap. • Tap the PIP. Display Video Calls in Full Screen You can display the far-side video on the full screen, and your PIP continues to display in the corner with the soft keys hidden. In full screen, call details display along the bottom of the screen, including an icon that you can select to exit full screen mode. The following figure displays full screen video on the phone.
Video Calls on VVX Business Media Phones • Select Stop Video or Video Mute. • Close the Privacy Shutter. No Video from the Far Side If the far side stops sending video, a No Video icon is displayed on your phone. If the far side is unable to send video, a thunderbolt icon is displayed next to the No Video icon. Figure 15: Call window with No Video icon Note: Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above.
Video Calls on VVX Business Media Phones The Select Video soft key does not display when you're exchanging video with the selected party or when the party does not have video capability. The person who previously displayed video is replaced with the person you selected. Managing Video Calls without a USB Camera When you do not have a USB camera attached to your VVX 500/501 or 600/601 phone, you can receive video, but you cannot send video.
Call Lists and Directories Topics: • Recent Calls • Contact Directory • Corporate Directory • BroadSoft Directories on VVX Business Media Phones • Managing the Ribbon Communications Address Books All VVX phones support a Recent Calls list, a Contact Directory and a Corporate Directory. The phones can also support a BroadSoft Directory and the Ribbon Communications Address Books depending on your server and if enabled by your system administrator.
Call Lists and Directories Sort Recent Call Entries You can sort the Recent Calls list to view calls by call type, time, and call name. When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending (most recent call first) order. When you sort calls by name, you can order them in ascending (alphabetical) or descending (reverse-alphabetical) order. Procedure 1. Select Sort or tap Sort . 2. Under Sort, choose Time or Name. 3.
Call Lists and Directories Save a Recent Call Entry You can save a recent call entry to the Contact Directory. Procedure 1. Select Info next to a call record. 2. From the Call Details screen, select Save. If the person is already in your Contact Directory but is not a favorite, Add to Favorites is displayed.
Call Lists and Directories Note: If your phone does not display all of these contact fields, contact your system administrator. The only required field in the Contact Directory is the Contact field, which includes the contact’s phone number. Procedure 1. Navigate to Directories > Contact Directory. On VVX 1500 phones, press the Directory key and tap Contact Directory. 2. In the Contact Directory, select Add or tap . 3. From the Add Contact screen, enter your contact's information in the available fields.
Call Lists and Directories Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory, which lists contacts and groups within your company. However, you cannot update the Corporate Directory, and your system administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available.
Call Lists and Directories Clear Corporate Directory Search Results After you search for a contact, you can clear your search results and start a new search. Procedure » On the Search screen, select Clear. Add Corporate Directory Contacts to the Contact Directory You can add contacts in the Corporate Directory to the Contact Directory. When you save a Corporate Directory contact to the Contact Directory, the first name, last name, and phone number of the contact are automatically saved to the directory.
Call Lists and Directories • Group Directory • Group Common Directory • Personal Directory Searching the BroadSoft Directory You can access and search the BroadSoft Directory on the phone, and you can choose to perform a simple or advanced search for contacts. After the system administrator configures the Enterprise directory, you can view a list of contacts by default in the BroadSoft directory. The default contacts list is displayed even when no text is entered in the search box of the directory.
Call Lists and Directories Procedure » In the contact details screen, select Save. Managing a Personal BroadSoft Directory If enabled by your system administrator, you can view and edit contacts in your Personal Directory on the BroadSoft Server from supported VVX business media phones . Add a Contact to the Personal BroadSoft Directory You can add a new contact to the Personal Directory from your phone and store the contact's name and phone number to the directory on the phone and the BroadSoft server.
Call Lists and Directories Using the Global Address Book Ribbon Communications Global Address Book (GAB) is a read-only directory similar to the Corporate Directory, which is a company directory enabled and populated with contacts by your system administrator. Using the GAB, you can perform simple and advanced searches and save contacts to the Contact Directory or Personal Address Book (PAB).
Call Lists and Directories On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences. 2. Select Global Address Book > View Persistency and select Enable. View Persistency is enabled and you can view your most recent search each time you return to the GAB. Using the Personal Address Book Additionally, you can search for contacts, edit contact information, and save contacts to the PAB. You can access the PAB from the Features or Directory menu on all VVX phones.
Call Lists and Directories Procedure 1. In the Contact Directory screen, select a contact and select Delete. A message asking for confirmation to delete the contact is displayed. 2. Select Yes to delete the contact. Editing Contacts in the Personal Address Book You can edit contacts in the PAB on your phone or in your Ribbon Communications Personal Agent on your computer.
Favorites and Contact Lists Topics: • Managing Favorites • Using Buddy Lists • Managing BroadSoft UC-One Favorites and Contacts On your VVX phone, you can add contacts as favorites, view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Favorites and Contact Lists Procedure » Select New Call > Favorites. View Favorites on the Home Screen On VVX 1500 phones, favorites display on the Home screen below the phone number. On VVX 500/501 and 600/601, you can tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 101, 201, 300 series, and 400 series phones. Procedure » From the Home screen, tap the phone line.
Favorites and Contact Lists Add Contacts to Your Buddy List If you want to monitor contacts' status, add them to your Buddy list. You add people to your Buddy list from your Contact Directory, so you must first add them to your Contact Directory before adding them to your Buddy list. Procedure 1. From the Contact Directory, select a contact. 2. From the Contact Information screen, select Edit . 3. From the Edit Contact screen, select Watch Buddy > Enabled. The default setting is Disabled.
Favorites and Contact Lists Buddy Status Icon Do Not Disturb Offline View Your Watcher List Contacts who can monitor your phone's status are added to the Watcher list. Procedure 1. Navigate to Settings > Features > Presence. On VVX 1500 phones, navigate to Menu > Features > Presence. A list of contacts that can monitor your status is displayed. 2. Select Watcher List. Block Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory.
Favorites and Contact Lists 4. Select Unblock. The contact can now monitor your status and is displayed in the Watcher list. Managing BroadSoft UC-One Favorites and Contacts You can see your BroadSoft UC-One contacts marked as favorites in the UC-One Contacts list and on the Lines screen on VVX business media phones. The VVX 101, 201, and 1500 phones do not support BroadSoft UC-One favorites. Contact your system administrator to find out if this feature is available on your phone.
Favorites and Contact Lists View BroadSoft UC-One Contacts and Favorites You can view UC-One contacts with presence information and other UC-One contacts marked as favorites on the Lines screen. Procedure » From the Home screen, press the Home key . UC-One contacts and favorites display on the Lines screen. View BroadSoft UC-One Favorites in the Contact List In addition to viewing UC-One favorites on the Lines screen, you can also view your favorites in the UCOne Contacts list. Procedure 1.
Favorites and Contact Lists Filter BroadSoft UC-One Favorites You can filter your list of contacts either by Favorites or by your contact's status. Procedure 1. Select Directories > UC-One Contacts. 2. Select Filter or tap Filter . A filter selection screen is displayed. 3. Choose your desired filter selection: • Select Favorites to display only your BroadSoft UC-One Favorites on the Home screen and in the UC-One Contacts list.
Accessing, Sending, and Broadcasting Messages Topics: • Accessing Voice and Video Messages • Instant Messaging • Broadcasting Messages with Group Paging • Broadcasting Messages with Push to Talk You can access, send, and broadcast a variety of audio, video, and written messages on VVX phones. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Accessing, Sending, and Broadcasting Messages Remove the Message Alert If you are not ready to listen to your messages when you receive new messages, you can temporarily remove the message alert. Procedure 1. Navigate to Messages. 2. Select Message Center. 3. Select Clear. All message indicators are removed for approximately one to two hours. Instant Messaging You can send and receive instant messages from your phone to other phones on your network. Instant messaging is an optional feature.
Accessing, Sending, and Broadcasting Messages Reply to Instant Messages After you read an instant message on your phone, you can send a reply to the message. Procedure 1. 2. 3. 4. Navigate to Messages. Select Instant Messages. From the Instant Messages screen, select a message and select Reply. Enter a message and select Send. Delete Instant Messages You can choose to delete instant messages from your phone. Procedure 1. Navigate to Messages. 2. Select Instant Messages. 3.
Accessing, Sending, and Broadcasting Messages 2. From the Paging Groups screen, select a paging group. 3. To begin a page, select Page. Just before the page starts, you'll hear an alert tone, and then the page begins. 4. Begin speaking. 5. To end the page, select End Page. Receiving Pages You receive pages on the paging groups you are subscribed to as well as Group 24 (Priority pages), and Group 25 (Emergency pages). When you enable Do Not Disturb, you only receive Emergency pages.
Accessing, Sending, and Broadcasting Messages Group Paging Settings You can change your default paging group, update page group subscriptions, and enable pages to play during active calls on your phone. Note: The features described in this section require access to the Basic settings menu on the phone. If your phone requires a password to access the Basic settings menu, contact your system administrator for assistance customizing your phone.
Accessing, Sending, and Broadcasting Messages Broadcasting Messages with Push to Talk The Push to Talk (PTT) feature enables you to transmit messages and listen to replies much like a walkietalkie. Your system administrator sets up the feature, defines up to 25 channels for PTT mode, and assigns a label to each channel that easily identifies the channel, such as All, HR Dept, Shipping Staff, or Executives. By default, you are subscribed to Channels 1, 24, and 25.
Accessing, Sending, and Broadcasting Messages broadcast by pressing and holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast ends. • Select End PTT. After you select End PTT, you can immediately initiate another broadcast on another channel, even if the previous broadcast is in the waiting period. Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel.
Accessing, Sending, and Broadcasting Messages The broadcast enters another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place. End PTT Broadcasts After you end a broadcast, the channel remains open so others can respond. Procedure » Do one of the following: • Release Talk. The broadcast enters a waiting period. You can initiate another broadcast on another channel when the waiting period ends.
Accessing, Sending, and Broadcasting Messages 3. From the Channel Subscriptions screen, select the channel you want to subscribe to and select Yes. Enable PTT Broadcasts to Play During Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast. The setting is disabled by default, and when disabled, your phone does not play broadcasts while you are in a call but holds them in a pending state instead.
Phone Applications Topics: • Using the Calendar • Navigating the Web and Idle Browsers • Using the Launch Pad on VVX 1500 Phones VVX phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section. Note: Some of the features described in this section require access to the Basic settings menu.
Phone Applications Navigate to Other Views From Day view, you can also access Month and Meeting view. Month view is not available on VVX 201 phones. Procedure » Do one of the following: • Select Monthor tap Calendar to access Month view. • Select a meeting to display Meeting view. Navigate Month View From Month view, you can select a date to view meetings for that day, and you can also view meetings for previous and upcoming months.
Phone Applications Meeting Reminders When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 to 15 minutes before a meeting starts. From the meeting reminder, you can view meeting details and join the meeting. The following figure shows a meeting reminder that displays before a meeting starts.
Phone Applications 1. Navigate to Settings > Basic > Preferences. 2. Select Calendar Settings > Alert Tone. 3. Choose an alert tone and select Play to hear the tone. Disable Meeting Reminders Meeting reminders are enabled by default and display reminders for all meetings. You can choose to disable meeting reminders so they do not display for any meetings. Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Calendar Settings > Reminder Settings. 3. Select Reminder > Disable.
Phone Applications • Web Browser—Enables you to search and navigate web pages (not supported on VVX 101 phones) The Web Browser is an interactive browser that you can use to search the Internet and view web pages. From the Web Browser, you can select hyperlinks to view more web pages, enter information into text boxes, and scroll through web pages. There are scrolling indicators on the screen that indicate your position on the web page.
Phone Applications Icon Action Exits the Web Browser and returns to the phone's Home screen. Using the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications, directories, and information feeds from your phone. Ask your system administrator if the Launch Pad is enabled on your phone. When the Launch Pad is enabled on your phone, your system administrator can customize the applications you see.
Phone Applications Navigate the Launch Pad When you are using the Launch Pad application, a group of soft keys display to help you navigate the Launch Pad. Procedure » Do one of the following: • Tap Home to display the Launch Pad's main window with all the Launch Pad applications. • Tap Refresh to refresh the Launch Pad window and access an updated application. • Tap Back to launch the previous application you viewed. • Tap Exit to return to the Home screen.
VVX Business Media Phones Settings Topics: • Password Required to Access Basic Settings • Choose a Theme for Your Phone • Set the Language • Disable Call Waiting • Time and Date Display • Backlight Intensity and Timeout • Changing Your Background • Customizing Line Keys • Screen Savers • Use Your Phone as a Digital Picture Frame • Power-Saving Mode • Changing Audio Settings • Updating Your Buddy Status • Security Classification • Clear Call Logs and Contacts • Restrict Call Lo
VVX Business Media Phones Settings • Modern (available only on VVX 500/501 and VVX 600/601) • BroadSoft (available when signed into your BroadSoft account) Figure 18: Phone Themes on VVX 500 phones Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Themes. 3. Select a theme and select Save. A screen displays informing you that the phone needs to reboot. 4. Select Yes to reboot your phone and apply the changes.
VVX Business Media Phones Settings Change the Time and Date Format You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year. Procedure 1. Navigate to Settings > Basic > Preferences. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences. 2. Select Time & Date and select one of the following: • Select Clock Date to change the date format. • Select Clock Time to change the time format.
VVX Business Media Phones Settings 1. Navigate to Settings > Basic. 2. 3. 4. 5. 6. 7. On VVX 1500 phones, navigate to Menu > Settings > Basic. Select Backlight Intensity > Backlight On Intensity. Select the intensity you want, and select Back. From the Backlight Intensity screen, select Backlight Idle Intensity. Select the intensity you want, and select Back. From the Backlight Intensity screen, select Maximum Intensity.
VVX Business Media Phones Settings Adding Personal Photos as Your Background You can upload a personal photo to use as your background using the Web Configuration Utility or using a USB flash drive. When you set one of your photos as the background picture, the picture is displayed as Local File in the Backgrounds list. Keep in mind the following when you use a personal photo as the background image: • Progressive or multiscan JPEG images are not supported.
VVX Business Media Phones Settings Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port. Procedure 1. Attach a USB flash drive to the USB port on your phone. 2. Navigate to Settings > Features > Removable Storage Media > Picture Frame. On VVX 1500 phones, navigate to Menu > Features > Removable Storage. Your pictures display one-by-one. 3.
VVX Business Media Phones Settings 1. Navigate to Settings > Basic > Preferences > Idle Screen Settings. 2. Select Columns, enter the number of columns you want to display. For VVX 500/501, enter a number between 1-3; For VVX 600/601, enter a number between 1-4. 3. Select Save. Enable Transparent Line Keys By default, your phone displays line keys with a background.
VVX Business Media Phones Settings 4. Select Type and select either Default or Idle Browser. 5. Select Save. Use Personal Photos as Screen Savers On VVX 401/411, 500/501, 600/601, and 1500 phones, you can enable your phone to display your personal photos on a USB flash drive as a screen saver. To set up a screen saver of your photos, you must set up certain screen saver settings, place your photos on a USB flash drive, and attach the USB flash drive to the phone.
VVX Business Media Phones Settings Note: If your phone does not detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port. Disable the Screen Saver You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver starts again.
VVX Business Media Phones Settings Picture Frame Icons Use the icons in the following table to perform actions in the Picture Frame. Picture Frame Icons Icon Label Action Thumbnail View thumbnails of your pictures. Back View the previous picture. Forward View the next picture. Pause Pause and display the current picture only. Start Starts the display of pictures one-by-one again. Stop Stop displaying the pictures.
VVX Business Media Phones Settings 4. 5. 6. 7. Select Save. From the Office Hours screen, select Duration. Select a day of the week and enter a duration of 0 to 12 hours per day. Select Save. Change Idle Timeouts for Power-Saving Mode You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout).
VVX Business Media Phones Settings 2. Select Audible Ringer and select a location to hear sound effects. Set a Ringtone for Incoming Calls A simple way to personalize your phone is to change the ringtone. You can pick unique ringtones for the different lines on the phone. The default ringtone is Low Trill. Procedure 1. Navigate to Settings > Basic > Preferences. 2. 3. 4. 5. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences. Select Ring Type.
VVX Business Media Phones Settings 2. Select Acoustic Fence and select Enable. Updating Your Buddy Status Polycom phones enable you to sign into and update your presence status on your phone to let contacts know when you are busy or available.
VVX Business Media Phones Settings Security Classification For VVX business media phones registered with the BroadSoft BroadWorks Server, you can view and modify the security classification level for your phone, if enabled by your system administrator. View the Security Classification for Your Phone If you are unsure of your security classification, you can view your assigned classification for all lines on your phone. Procedure 1. Navigate to Settings > Status > Lines.
VVX Business Media Phones Settings Restrict Call Log and Contact Uploads By default, your call logs and contacts you save are stored on the phone and uploaded to a server. You can restrict the phone from uploading your call logs and contacts to the server. Procedure 1. On the phone, go to Settings > Basic > Preferences > Restrict Personal Data Upload. 2. Select Enable. Plantronics Headset Settings You can configure your Plantronics headset settings from the Plantronics Hub menu.
VVX Business Media Phones Settings Audio Sensing You can configure audio sensing to detect audio signal and automatically establish the link between the base and the headset without pressing the call control button. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > General Settings > Audio Sensing. • Navigate to Plantronics Hub > General Settings > Audio Sensing. 2. Select On to enable the audio sensing and select Off to disable the audio sensing.
VVX Business Media Phones Settings • Ring Once • Ignore Ring Mute On or Off Alert You can set to a single tone or double tone to indicate when you are on mute. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > General Settings > Mute On/Off Alert. • Navigate to Plantronics Hub > General Settings > Mute On/Off Alert. 2.
VVX Business Media Phones Settings • Every 8 Min • Every 9 Min • Every 10 Min • Every 11 Min • Every 12 Min • Every 13 Min • Every 14 Min • Every 15 Min • When I Start Speaking Ringtone and Volume Settings You can configure the Ringtone & Volume settings features from VVX phone.
VVX Business Media Phones Settings Deskphone Volume You can adjust the volume of your deskphone from the VVX phones. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > Ringtone & Volume > Deskphone Vol. • Navigate to Plantronics Hub > Ringtone & Volume > Deskphone Vol. 2. Select one of the following: • Off • Low Volume • Standard Volume PC Tone You can configure the tone of your PC when your PC softphone rings. Procedure 1.
VVX Business Media Phones Settings 2. Select one of the following: • Tone 1 • Tone 2 • Tone 3 Mobile Volume You can configure the volume of your mobile phone for the incoming calls from the VVX phones. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > Ringtone & Volume > Mobile Vol. • Navigate to Plantronics Hub > Ringtone & Volume > Mobile Vol. 2.
VVX Business Media Phones Settings Wearing Preference for Volume Control You can configure the volume preference to switch the up and down volume buttons on change of headset from left to right ear and vice versa. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > Ringtone & Volume > Wearing Preference for Volume Control. • Navigate to Plantronics Hub > Ringtone & Volume > Wearing Preference for Volume Control. 2.
VVX Business Media Phones Settings • Navigate to Plantronics Hub > Wireless. Auto Connect to Mobile Phone You can configure your mobile phone to auto connect to the headset base station when the phone comes in the range of the base station. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > Wireless > Auto Connect to Mobile Phone. • Navigate to Plantronics Hub > Wireless > Auto Connect to Mobile Phone. 2.
VVX Business Media Phones Settings 2. Select one of the following: • Narrowband • Wideband Mobile Voice Command You can configure the paired mobile phone through voice commands by pressing the mobile phone button on the headset base station. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > Wireless > Mobile Voice Command. • Navigate to Plantronics Hub > Wireless > Mobile Voice Command. 2.
VVX Business Media Phones Settings • Navigate to Plantronics Hub > Wireless > Streaming Audio. 2. Select On to enable the streaming audio and select Off to disable the streaming audio. Softphone Settings You can set the dial tone of the softphone from the Softphone menu to alert when there’s an outgoing call. Procedure 1. Do one of the following: • Navigate to Settings > Basic > Plantronics Hub > Softphone > Dial Tone. • Navigate to Plantronics Hub > Softphone > Dial Tone. 2.
VVX Business Media Phones Settings • Navigate to Settings > Basic > Plantronics Hub > Advanced Settings > Hours on Phone Per Day. • Navigate to Plantronics Hub > Advanced Settings > Hours on Phone Per Day. 2. Select the desired hours: • 2 • 4 • 6 • 8 Features Compatibility Chart Use the following table to know the features that are compatible to your headset.
VVX Business Media Phones Settings Settings Features Savi W740 Wireless Headset Savi W420 Binaural USB Wireless Headset Blackwire 3200 Series USB Headset Ringtone & Volume Deskphone Tone Yes No No Deskphone Vol Yes No No PC Tone Yes Yes No PC Vol Yes Yes No Mute Reminder Volume Yes Yes No System Tone Yes Yes No Mobile Tone Yes No No Mobile Vol Yes No No Wearing Preference for Volume Control Yes No No Volume Level Tones No No Yes Auto-connect to Mobile Phone Ye
Using Bluetooth Devices with VVX 600 Series Phones Topics: • Using Bluetooth Headsets with VVX 600 Phones • Using a Smartphone with VVX 600 Phones • Disconnect and Remove Your Bluetooth Device • Edit Your Phone's Bluetooth Device Name • Disable Bluetooth Device Discovery • DTMF Dialing On the VVX 600 and 601 business media phones, you can connect a Bluetooth device such as a smartphone or headset to handle audio calls.
Using Bluetooth Devices with VVX 600 Series Phones 4. 5. 6. 7. 8. Refer to your Bluetooth device's documentation for information on how to place your device in discovery mode. Return to Bluetooth Settings and select Manage Devices. Tap Scan to find your Bluetooth device. Select your headset in the scanned list in the Manage Devices screen. Tap Pair in the Available Devices screen to begin the pairing process. Select Connect to connect the paired device.
Using Bluetooth Devices with VVX 600 Series Phones 4. 5. 6. 7. Return to Bluetooth Settings and select Manage Devices. Tap Scan to find your Bluetooth device. Select your smartphone in the scanned list in the Manage Devices screen. Tap Pair in the Available Devices screen to begin the pairing process. A pairing request with a pairing code displays on the VVX phone and the smartphone. 8. Accept the pairing request on both the VVX phone and the smartphone.
Using Bluetooth Devices with VVX 600 Series Phones Your device is removed from the list and is no longer paired or connected with your VVX phone. Tip: You can quickly disconnect your Bluetooth device by turning off the device or turning off Bluetooth. When you turn your device back on, it is automatically reconnected the the VVX phone. Edit Your Phone's Bluetooth Device Name You can change the Bluetooth device name for your VVX phone to identify your phone to other devices.
Connecting to a Wireless Network Topics: • Add a Wireless Network • Enable Wireless Network Connectivity • Connect to a Secured Wireless Network • Disconnect from a Wireless Network • Remove a Wireless Network You can connect to a wireless network from your USB-enabled VVX phone using the Polycom® Wi-Fi wireless network adapter to access all phone services over the wireless network. You cannot use a wireless network and Ethernet simultaneously to connect VVX phones to your network.
Connecting to a Wireless Network The phone scans for wireless networks and lists any that are available. If the phone does not automatically scan, select Scan to manually initiate a Wi-Fi network scan. Note: The administrator can configure the regulatory domain for your location and radio frequency bands on which the wireless network operates. If not configured, the phone uses the Global regulatory domain and 2.4 GHz and 5 GHz default radio bands.
Connecting Polycom VVX Expansion Modules to Your Phone Topics: • VVX Expansion Module Hardware Features • VVX Color Expansion Module Hardware Features • Connect VVX Expansion Modules • Connect Additional VVX Expansion Modules • Assigning Contacts and Favorites to VVX Expansion Modules • Generate the VVX Expansion Module Directory Card • Navigate Expansion Module Paging • Changing the Backlight Intensity on the Expansion Module The Polycom VVX Expansion Modules, with a LCD color or paper disp
Connecting Polycom VVX Expansion Modules to Your Phone Figure 19: VVX Expansion Module with paper display features VVX Expansion Module Hardware Feature Descriptions Reference Number Feature Feature Description 1 Line key Selects available line key contacts, functions, and assignments. 2 LED Indicators Indicates a line or busy lamp field contact's status. The following lists the LED Indicator behaviors shown on the expansion modules: • Solid Green—Indicates an active call in progress.
Connecting Polycom VVX Expansion Modules to Your Phone VVX Color Expansion Module Hardware Features The following features are available on the VVX Color Expansion Modules: • VVX Color Expansion Modules feature an easy-to-navigate 480x272 LCD display. • Each color expansion module provides you with 28 line keys and three display pages, supporting a total of 84 lines that you can set up as registrations, favorites, or busy lamp field contacts.
Connecting Polycom VVX Expansion Modules to Your Phone Reference Number Feature Feature Description 2 Line key LED indicators Indicates a line or busy lamp field contact's status. The following lists the LED Indicator behaviors shown on the expansion modules: 3 Page keys 4 Color Display • Solid Green—Indicates an active call in progress. • Fast-Flashing Green—Indicates an incoming call. • Flashing Green—Indicates the remote party placed the call on hold.
Connecting Polycom VVX Expansion Modules to Your Phone The VVX Color Expansion Modules take approximately 20 seconds to power up, and the VVX Expansion Modules with a paper display take approximately three seconds to power up. The LED lights on the module's line keys flash red and green as the module starts up. Connect Additional VVX Expansion Modules After the first module is on, you can connect up to two additional modules to your VVX phone. Procedure 1.
Connecting Polycom VVX Expansion Modules to Your Phone assigned to the next available line key on the expansion module regardless of the index number. You can reorder your favorites once they are created by changing the value of their index number. Procedure 1. Press and hold an available line key on your expansion module. 2. From the Add Contact screen, enter the contact's information, including a unique favorite index, and select Save. VVX 500/501 and 600/601 phones automatically assign a favorite index.
Connecting Polycom VVX Expansion Modules to Your Phone Insert the Directory Card on the VVX Expansion Module After you download the directory card, you can print and insert the directory card on your VVX Expansion Module. Procedure 1. Place the tip of a paper clip under the plastic cover cut out on the VVX Expansion Module to remove the plastic cover. 2. Place the directory card on your VVX Expansion Module. 3.
Connecting Polycom VVX Expansion Modules to Your Phone • • If you have two expansion modules connected to your VVX phone, the pages are ordered nonsequentially. As shown in the next figure, the pages display on the two expansion modules in the following order: ◦ Pages 1, 3, and 4 display on the first expansion module. ◦ Pages 2, 5, and 6 display on the second expansion module. If you have three expansion modules connected to your VVX phone, the pages are ordered nonsequentially.
Phone Accessories and Computer Applications Topics: • Using a Headset with Your Phone • Controlling Your Phone with Polycom Desktop Connector VVX business media phones support accessories and computer applications that you can use to extend your phone's capabilities. Your phone may not support all of the accessories or applications described in this section. Check with your system administrator to find out which of these applications or accessories are available on your phone.
Phone Accessories and Computer Applications After you connect a headset to your phone, you can set up your phone to use the headset automatically when answering and placing calls. For setup information on how to connect a headset to your phone, see the Quick Start Guide for your phone on the Polycom Voice Support page. Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled. Contact your system administrator.
Phone Accessories and Computer Applications Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: • For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer to your headset documentation or contact Jabra support. • For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the headset base unit.
Phone Accessories and Computer Applications When you are in an active call and you receive an incoming call, you cannot use the hookswitch control on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch control on the headset ends the active call and answers the incoming call. To place the existing call on hold and answer the incoming call, answer the call on your phone.
Phone Accessories and Computer Applications 2. On your phone, navigate to Settings > Basic > PDC Configuration. For VVX 1500 phones, navigate to Menu > Settings > Basic > PDC Configuration. 3. On the PDC Configuration screen, set the Status field to Enabled and select Save. Your settings are saved and the Basic screen is displayed. 4. On the PDC Configuration screen, select Reconnect. A dialog box is displayed on your phone screen asking if you wish to share your remote keyboard and mouse. 5. Select Yes.
Phone Accessories and Computer Applications Your settings are saved and the Basic screen is displayed with a message prompting you to allow sharing with your computer. 8. Select Yes. A dialog box is displayed on your computer asking if you wish to allow remote control of your phone. 9. Click OK to complete the setup process. The PDC icon turns red, indicating that you have successfully enabled the PDC program.
Phone Accessories and Computer Applications • Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone. • Enter numeric information such as phone numbers using the number keys on your keyboard. • Use the Arrow keys to move within and between text fields. • Use your mouse scroll wheel to navigate through menus. • Adjust the volume level on your phone by holding Alt + Up arrow key or Alt + Down arrow key.
Phone Accessories and Computer Applications Function Key Phone Key Alt Key Phone Key F11 Applications key Alt + F11 Speakerphone key F12 Headset key Alt + F12 N/A Function and Alt Key Mappings for VVX Phones Function Key Phone Key Alt Key Phone Key F1 Left-most soft key Alt + F1 N/A F2 Second soft key from the left Alt + F2 Redial F3 Third soft key from the left Alt + F3 Transfer F4 Fourth soft key from the left Alt + F4 Conference F6 Home key Alt + F6 Do Not Disturb F7
Accessibility Features Topics: • Features for Hearing-Impaired Users • Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Polycom products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively-impaired users. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone.
Accessibility Features Accessibility Feature Description Hearing Aid Compatible (HAC) handsets All phones are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23). TTY support The phones supports commercial TTY devices such as Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support.
Accessibility Features Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users. Accessibility Features for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings You can change the brightness of the screen by adjusting backlight intensity settings.
Maintaining VVX Business Media Phones Topics: • Investigate Warnings • Remove Warnings • Restart Your Phone • Update the Phone's Configuration • Test the Hardware • Clean the Touchscreen • View Software Details • Updating the Phone Software • CSTA Lines When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform.
Maintaining VVX Business Media Phones Restart Your Phone Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting. Caution: Before you restart the phone, contact your system administrator. If the phone is malfunctioning, you may be able to restore normal operation without restarting it. Additionally, your system administrator may want to troubleshoot the phone before you restart it. You do not need to restart the phone to update its configuration.
Maintaining VVX Business Media Phones • Touch Screen Diagnostics • Brightness Diagnostics • LED Diagnostics • Keypad Diagnostics Clean the Touchscreen The phone screens require minor maintenance, but you may need to clean the screen periodically. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the screen. Do not use chemicals to clean the screen.
Maintaining VVX Business Media Phones » When prompted to update your software, select Update. The phone reboots and the software is updated on the phone. Update Software Later If you exit the software update, you can press the SWUpdate soft key to update your phone's software at any time after you exit the software update notification. Procedure » Press the SWUpdate soft key. Postpone Software Updates Instead of updating your software immediately, you can choose to postpone the update for a later time.
Maintaining VVX Business Media Phones No call actions are available to you on a CSTA line. When you select a CSTA line, a message displays stating that no action is available. Polycom VVX 101 and 1500 business media phones do not support CSTA lines. Polycom, Inc.
Troubleshooting Topics: • Speakerphone • USB Port • Check the Status of the Calendar • Ribbon Communications Address Book • Polycom Desktop Connector • Troubleshoot Audio and Echo Issues • Bluetooth Headset Issues • Recording Issues and Solutions • Reset the Phone to Factory Defaults • Using an Approved Power Source If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.
Troubleshooting Check the Status of the Calendar When you do not see the Calendar icon on the Home screen, or if you are not receiving meeting reminders, it is possible that the phone is not connected to the Microsoft Exchange Server. Procedure 1. Navigate to Settings > Features > Calendar. 2. From the Calendar screen, select Connect.
Troubleshooting Issue Corrective Action I can't enter information in a phone field using my computer keyboard. Check to see if the phone field has a flashing cursor. You can use PDC only to enter information in a phone field if the field has a flashing cursor. I can't place a call. If you're using PDC, you can't place a call using the New Call soft key. To place a call, enter the phone number and select Dial. I want to change the phone that is connected to the Polycom Desktop Connector.
Troubleshooting Issue Corrective Action My headset doesn't pair automatically. If your headset is an older model, you may need to enter a password before the headset can pair with your phone. Refer to your headset documentation for more information. Recording Issues and Solutions If you encounter any issues recording calls, see the following table for possible solutions to common problems. Common Recording Issues and Solutions Issue Corrective Action The message “USB device is full.
Troubleshooting Using an Approved Power Source Symptom: If your phone is having the following issues, check your power supply: • The phone cannot connect to the network. • The phone does not start up properly or continues to restart. Problem: If you connect the wrong power supply to your phone, such as the power supply for a different or older Polycom phone, it could damage the phone, the phone will not function as expected, and it can void your warranty.
