User Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with VVX Business Media Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Choosing a Protocol for Audio Calls
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls on VVX 1500 Phones
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Call Precedence and Preemption
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Video Calls on VVX Business Media Phones
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on VVX Business Media Phones
- Managing the Ribbon Communications Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- VVX Business Media Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Customizing Line Keys
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Plantronics Headset Settings
- Using Bluetooth Devices with VVX 600 Series Phones
- Connecting to a Wireless Network
- Connecting Polycom VVX Expansion Modules to Your Phone
- VVX Expansion Module Hardware Features
- VVX Color Expansion Module Hardware Features
- Connect VVX Expansion Modules
- Connect Additional VVX Expansion Modules
- Assigning Contacts and Favorites to VVX Expansion Modules
- Generate the VVX Expansion Module Directory Card
- Navigate Expansion Module Paging
- Changing the Backlight Intensity on the Expansion Module
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining VVX Business Media Phones
- Troubleshooting
» When prompted to update your software, select Update.
The phone reboots and the software is updated on the phone.
Update Software Later
If you exit the software update, you can press the SWUpdate soft key to update your phone's software at
any time after you exit the software update notification.
Procedure
» Press the SWUpdate soft key.
Postpone Software Updates
Instead of updating your software immediately, you can choose to postpone the update for a later time.
You can choose to postpone the software update from 15 minutes up to six hours. You can postpone the
software update up to three times. After the third time, the notification is displayed without the Postpone
option.
If you do not update the phone's software after the postpone time, a notification with a countdown is
displayed and the phone automatically reboots and updates the software when the countdown ends.
Procedure
1. When prompted to update your software, select Postpone.
2. Select one of the time options.
The notification is removed from the phone screen and is displayed again during the remaining
five minutes of the postpone time selected.
Note: If you postpone a software update and the time period you chose ends while you're on an
active call, a software update notification with a countdown is displayed after the call ends.
After the countdown ends, the phone reboots and updates the software.
Exit the Software Update Notification
When the software update notification is displayed, you also have the option to exit the notification without
choosing to update or postpone the software.
Procedure
» When prompted to update your software, select Exit.
When you exit the notification, the SWUpdate soft key is displayed on the Lines screen.
CSTA Lines
When your administrator configures your Polycom phone to use user agent Computer Supported
Telecommunications Applications (uaCSTA) with a CSTA server, you can remotely control the phone and
access phone services using a computer telephony integration (CTI) application on your computer.
If your administrator registers a CSTA line, you will see an icon and a default label CSTA. If the CSTA
line is not registered, an icon shows that the line is unregistered.
Maintaining VVX Business Media Phones
Polycom, Inc. 185