User Guide

ManualsBrandsPolycom ManualsOffice ElectronicsVVX 311 Corded Business Media Phone System - 6 Line PoE - 2200-48350-025 - Replaces VVX 310

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Table Of Contents

Contents
Before You Begin
- Audience, Purpose, and Required Skills
- Related Documentation
Getting Started with VVX Business Media Phones
- Overview of Phone Hardware and Keys
- Navigating VVX Business Media Phones
- Entering Information in Data Fields
Logging in to and Locking Your Phone
- Logging in to VVX Business Media Phones
- Log In to a Visitor Desk Phone
  - Log Out of a Visitor Desk Phone
- Log In to a Host Phone
  - Log Out of a Host Phone
- Log In to a Guest ACD Phone
  - Log Out of a Guest ACD Phone
- Sign In Using Your BroadSoft UC-One Credentials
- Locking Your Phone
Audio Calls
- Placing and Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
  - End an Active Audio Call
  - End a Held Call
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls on VVX 1500 Phones
  - View a List of Calls
  - Manage a Call
- Managing Calls Remotely
  - Managing Calls with BroadSoft UC-One BroadWorks Anywhere
  - Managing Calls with BroadSoft UC-One Remote Office
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
  - Forwarding Incoming Calls to a Contact
  - Divert Calls to a Contact
- Call Precedence and Preemption
Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
Recording Audio Calls
- Guidelines when Recording Calls
- Record a Call
- Manage a Call while Recording
- Pause a Recording
- Resume a Recording
- Stop Recording
- Record a Conference Call
- Browse Recorded Calls
- Play a Recorded Call
- Pause and Resume Played Recordings
- Stop Playing a Recording
- Rename a Recording
- Delete a Recording
Video Calls on VVX Business Media Phones
- Tips for Video Calls
- Using a USB Camera with VVX Phones
  - Use the Privacy Shutter on the Camera to Stop Sending Video
  - USB Camera Status Indicators and Messages
- Video Call Settings
- Place a Video Call
- Swap Video
- Display Video Calls in Full Screen
- Exit Full Screen View
- Stop Sending Video
- No Video from the Far Side
- Handling Video and Audio Calls
  - Handle Conference Calls with Video
- Managing Video Calls without a USB Camera
  - Handling Video and Audio-Only Calls
- Place Audio-Only Calls
Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
  - Searching the Corporate Directory
  - Add Corporate Directory Contacts to the Contact Directory
- BroadSoft Directories on VVX Business Media Phones
- Managing the Ribbon Communications Address Books
  - Using the Global Address Book
  - Using the Personal Address Book
Favorites and Contact Lists
- Managing Favorites
- Using Buddy Lists
- Managing BroadSoft UC-One Favorites and Contacts
Accessing, Sending, and Broadcasting Messages
- Accessing Voice and Video Messages
  - Access Voicemail and Video Messages
  - Remove the Message Alert
- Instant Messaging
- Broadcasting Messages with Group Paging
- Broadcasting Messages with Push to Talk
Phone Applications
- Using the Calendar
- Navigating the Web and Idle Browsers
  - View the Idle Browser
  - Open the Web Browser
    - Browser Navigation Soft Keys
- Using the Launch Pad on VVX 1500 Phones
VVX Business Media Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
  - Change the Time and Date Format
  - Disable the Time and Date Display
- Backlight Intensity and Timeout
  - Set the Backlight Intensity
  - Set the Backlight Timeout
- Changing Your Background
- Customizing Line Keys
  - Customize the Columns on the Lines Screen
  - Enable Transparent Line Keys
- Screen Savers
- Use Your Phone as a Digital Picture Frame
  - Picture Frame Icons
- Power-Saving Mode
  - Change Your Office Hours for Power-Saving Mode
  - Change Idle Timeouts for Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
  - Update Your Buddy Status
  - Automatically Update Your Buddy Status
- Security Classification
  - View the Security Classification for Your Phone
  - Modify Security Classification Level
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Plantronics Headset Settings
Using Bluetooth Devices with VVX 600 Series Phones
- Using Bluetooth Headsets with VVX 600 Phones
  - Enable Bluetooth and Connect a Headset
  - Managing Calls with Your Bluetooth Headset
- Using a Smartphone with VVX 600 Phones
  - Enable Bluetooth and Connect a Smartphone
  - Managing Calls with Your Smartphone
- Disconnect and Remove Your Bluetooth Device
- Edit Your Phone's Bluetooth Device Name
- Disable Bluetooth Device Discovery
- DTMF Dialing
Connecting to a Wireless Network
- Add a Wireless Network
- Enable Wireless Network Connectivity
- Connect to a Secured Wireless Network
- Disconnect from a Wireless Network
- Remove a Wireless Network
Connecting Polycom VVX Expansion Modules to Your Phone
- VVX Expansion Module Hardware Features
- VVX Color Expansion Module Hardware Features
- Connect VVX Expansion Modules
- Connect Additional VVX Expansion Modules
- Assigning Contacts and Favorites to VVX Expansion Modules
  - Assign Favorites to Expansion Modules
  - Identify Line Key Assignments
- Generate the VVX Expansion Module Directory Card
  - Insert the Directory Card on the VVX Expansion Module
- Navigate Expansion Module Paging
  - Smart Paging on VVX Color Expansion Modules
  - Alternate Paging
- Changing the Backlight Intensity on the Expansion Module
Phone Accessories and Computer Applications
- Using a Headset with Your Phone
- Controlling Your Phone with Polycom Desktop Connector
  - Setting Up and Enabling the Polycom Desktop Connector
  - Using the Polycom Desktop Connector
    - Access Your Phone Screens
    - Using Keyboard Shortcuts to Perform Tasks on Your Phone
Accessibility Features
- Features for Hearing-Impaired Users
- Features for Mobility-Impaired Users
- Features for Vision-Impaired and Blind Users
Maintaining VVX Business Media Phones
- Investigate Warnings
- Remove Warnings
- Restart Your Phone
- Update the Phone's Configuration
- Test the Hardware
- Clean the Touchscreen
- View Software Details
- Updating the Phone Software
- CSTA Lines
Troubleshooting
- Speakerphone
- USB Port
- Check the Status of the Calendar
- Ribbon Communications Address Book
  - View the Status of the Personal Address Book
- Polycom Desktop Connector
- Troubleshoot Audio and Echo Issues
- Bluetooth Headset Issues
- Recording Issues and Solutions
- Reset the Phone to Factory Defaults
- Using an Approved Power Source

Troubleshooting

Topics:

• Speakerphone

• USB Port

• Check the Status of the Calendar

• Ribbon Communications Address Book

• Polycom Desktop Connector

• Troubleshoot Audio and Echo Issues

• Bluetooth Headset Issues

• Recording Issues and Solutions

• Reset the Phone to Factory Defaults

• Using an Approved Power Source

If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions

in the following topics to resolve certain issues.

Speakerphone

If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a

message displays after you press the speakerphone key informing you that Handsfree mode is disabled.

In this case, use the handset or a headset to handle calls.

USB Port

If you attach a USB device to your VVX 401/411, 500/501, 600/601, or 1500 phone, and the phone does

not detect the attached USB device, your system administrator may have disabled the USB port on your

phone.

In this case, you cannot attach a USB device to your phone to use the following features:

• Call recording

• Picture frame

• USB headset

• Video calls on VVX 500/501 and 600/601 phones with a USB camera

• USB charging device on the VVX 600/601 phones

Contact your system administrator for help on enabling the USB port on your phone.

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