User Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with VVX Business Media Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Choosing a Protocol for Audio Calls
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls on VVX 1500 Phones
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Call Precedence and Preemption
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Video Calls on VVX Business Media Phones
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on VVX Business Media Phones
- Managing the Ribbon Communications Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- VVX Business Media Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Customizing Line Keys
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Plantronics Headset Settings
- Using Bluetooth Devices with VVX 600 Series Phones
- Connecting to a Wireless Network
- Connecting Polycom VVX Expansion Modules to Your Phone
- VVX Expansion Module Hardware Features
- VVX Color Expansion Module Hardware Features
- Connect VVX Expansion Modules
- Connect Additional VVX Expansion Modules
- Assigning Contacts and Favorites to VVX Expansion Modules
- Generate the VVX Expansion Module Directory Card
- Navigate Expansion Module Paging
- Changing the Backlight Intensity on the Expansion Module
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining VVX Business Media Phones
- Troubleshooting
Redial a Contact when the Contact is Available
When you place a call to a contact and the contact’s line is unavailable due to an unregistered line or a
service outage, a notification displays on your phone when the contact’s line is available again, and you
can choose to call the contact from the notification.
Check with your system administrator to find out if this feature is available on your phone.
Procedure
» When the contact availability notification displays, select Dial.
Choosing a Protocol for Audio Calls
Your system administrator can set up your phone to handle calls that use the SIP protocol, the H.323
protocol, or both and enable you to choose the protocol you want to use before placing a call.
Contact your system administrator to find out if calling with the H.323 protocol is enabled on your phone.
When your phone supports the H.323 protocol, the following limitations apply:
• You cannot forward or transfer H.323 calls.
• You cannot set up forwarding for lines that use the H.323 protocol only.
• You cannot set up shared lines on lines that use the H.323 protocol.
• You cannot place a call by just an H.323 name. You must use URL dialing using the following
format: <H.323 name>@<server name>.
For dual-protocol phones, the protocol is displayed next to all call IDs, including the call IDs for
conference call participants and calls on hold.
Place an Audio Call using H.323
By default, your phone uses the SIP protocol or URLs to place audio calls. You can choose to use H.323
Protocol to place calls on VVX 1500, 500/501, and 600/601 phones.
Procedure
1. Select New Call.
2. In the Dialer, tap Use H.323 to place an H.323 call.
H.323 is displayed in the number field. Your phone uses the H.323 protocol for all subsequent
calls until you select a different protocol.
3. Enter your contact's H.323 URL name.
For example, VVX500@100.100.100.100.
Set a Protocol for Placing Calls Automatically
Your system administrator can set up your phone so that you can enable it to automatically select the
protocol to use for all calls.
When you place calls from call lists or directories, your phone automatically chooses the protocol to use
based on the information in the call list or directory. When you add a contact to your Contact Directory,
you can specify the protocol the contact uses to handle calls. This enables your phone to automatically
use the correct protocol when you dial the contact.
Procedure
1. Tap New Call.
2. In the Dialer, tap Use Auto to enable your phone to automatically select the protocol to use.
Audio Calls
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