User Guide

Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared
line answers an incoming call, you can still view the call information from your phone's call lists even if
you did not answer the call.
Hold a Call Privately on a Shared Line
You can hold a call privately on a shared line using the Private Hold feature, which places the call on hold
and displays the line as busy on the other phones on the shared line.
By default, when you place a call on hold on a shared line, all of the phones registered with that line are
notified of the call's held status. When the Private Hold feature is enabled, the Pvt Hold soft key is
displayed, and you can hold a call privately, transfer a call, or initiate a conference call without notifying
others on the shared line of the call's held state.
Check with your system administrator to find out if this feature is available on your phone.
Procedure
» During a call, press More > Pvt Hold.
The call is held on your phone, and the line shows as busy on the other shared line users' phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call.
However, users on the shared line can barge in on privately held calls. In order to allow other
users to resume the call, you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the
other shared line users being notified of the call's status. When you press the Transfer or
Conference soft key on the shared line, the call is held privately. If you press Hold before you
transfer a call or initiate a conference, the other users on the shared line are notified of the call's
held status.
Barge In on Calls for Busy Lamp Field Lines
When your phone is registered with the Alcatel-Lucent CTS, you and other contacts can barge in on
active calls for Busy Lamp Field (BLF) lines you all are monitoring.
Only one contact can barge in on a call at a time. Contacts can barge in on remote held calls using the
Normal barge in mode but cannot barge in on parked calls.
This feature is not supported on VVX 101, 201, and 1500 phones. Check with your system administrator
to find out if this feature is available on your phone.
You can barge in on a call using one of the following modes:
• Normal (audio and video calls)—Initiates a conference call with you and the contacts currently in
the call.
• Whisper (audio-only)—Enables you to barge in on audio calls only to talk to a contact in the call
without the far-end hearing your audio. This mode is not available for video calls.
• Listen (audio-only)—Enables you to barge in to audio calls only and listen to the other parties'
conversation without anyone hearing your audio. This mode is not available for video calls.
Procedure
1. During an active call, select Barge In.
2. On the Barge In screen, select a mode.
Shared Lines
Polycom, Inc. 71