User Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with VVX Business Media Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Choosing a Protocol for Audio Calls
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls on VVX 1500 Phones
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Call Precedence and Preemption
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Video Calls on VVX Business Media Phones
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on VVX Business Media Phones
- Managing the Ribbon Communications Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- VVX Business Media Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Customizing Line Keys
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Plantronics Headset Settings
- Using Bluetooth Devices with VVX 600 Series Phones
- Connecting to a Wireless Network
- Connecting Polycom VVX Expansion Modules to Your Phone
- VVX Expansion Module Hardware Features
- VVX Color Expansion Module Hardware Features
- Connect VVX Expansion Modules
- Connect Additional VVX Expansion Modules
- Assigning Contacts and Favorites to VVX Expansion Modules
- Generate the VVX Expansion Module Directory Card
- Navigate Expansion Module Paging
- Changing the Backlight Intensity on the Expansion Module
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining VVX Business Media Phones
- Troubleshooting
• Avoid bright lights or windows behind you. If the camera faces a window or bright lights, adjust the
camera settings.
• Avoid wearing bright colors, all-light or all-dark clothing, or busy patterns, such as small checks or
narrow stripes. Pastels and muted colors look best on the screen.
• Use natural gestures and speak in a natural tone without shouting.
• Pause between sentences to allow for possible audio delay.
• During a conference call, mute your microphone when not speaking.
• Avoid tapping or rustling papers near the microphone.
Using a USB Camera with VVX Phones
You can transmit video to contacts during calls with an USB camera attached to your VVX 500/501 or
600/601 phone.
See the Setup Sheet for your USB camera for information on how to attach the camera to your phone.
Check with your system administrator to make sure your phone is enabled to handle video calls and has
the correct software to support your camera.
After the camera is attached to your phone, a message indicating that your camera firmware is updating
and syncing with your phone displays. Do not remove the camera during this process.
Note: If your phone does not detect the USB camera when you attach it to your phone, the USB port on
your phone may be disabled. Contact your system administrator for more information.
Related Information
https://support.polycom.com/content/support/north-america/usa/en/support/voice/business-media-
phones.html
https://support.polycom.com/content/support/north-america/usa/en/support/peripherals.html
Use the Privacy Shutter on the Camera to Stop Sending Video
You can use the privacy shutter on your USB camera to stop transmitting video during a call.
Procedure
» On the side of the camera lens, rotate the Privacy Shutter Adjuster from the left to the right.
USB Camera Status Indicators and Messages
Your USB camera has LED indicators that display on the camera and status messages that display on
your connected VVX phone.
Camera LED Indicators
LED State Phone State
No LED One of the following:
• Phone has no power
• Camera shutter is closed
Video Calls on VVX Business Media Phones
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