User Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with VVX Business Media Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Choosing a Protocol for Audio Calls
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls on VVX 1500 Phones
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Call Precedence and Preemption
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Video Calls on VVX Business Media Phones
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on VVX Business Media Phones
- Managing the Ribbon Communications Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- VVX Business Media Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Customizing Line Keys
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Plantronics Headset Settings
- Using Bluetooth Devices with VVX 600 Series Phones
- Connecting to a Wireless Network
- Connecting Polycom VVX Expansion Modules to Your Phone
- VVX Expansion Module Hardware Features
- VVX Color Expansion Module Hardware Features
- Connect VVX Expansion Modules
- Connect Additional VVX Expansion Modules
- Assigning Contacts and Favorites to VVX Expansion Modules
- Generate the VVX Expansion Module Directory Card
- Navigate Expansion Module Paging
- Changing the Backlight Intensity on the Expansion Module
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining VVX Business Media Phones
- Troubleshooting
• Select Stop Video or Video Mute.
• Close the Privacy Shutter.
No Video from the Far Side
If the far side stops sending video, a No Video icon is displayed on your phone. If the far side is unable to
send video, a thunderbolt icon is displayed next to the No Video icon.
Figure 15: Call window with No Video icon
Note: Depending on the phone or system that has stopped sending video, you may see a different icon
than the one shown above.
Handling Video and Audio Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. In the Calls
screen on VVX 500/501 and 600/601 phones, you can identify the video call by the video stream that is
displayed next to the call's details. On VVX 1500 phones, the active video call is displayed on the Active
Call screen, and all held calls display above the soft keys.
When two or more calls are video calls, only the active call displays video. On VVX 500/501 and 600/601
phones, all other video calls show a paused grayscale image of the far-side taken just before the call was
held. When you resume a held video call, the held call becomes active and displays video.
Handle Conference Calls with Video
When you set up a conference, your phone displays video for only one conference participant at a time,
even if more than one participant can send video.
The person whose video you see is the last person with video enabled who joined the conference. If you
use the Join soft key to set up the conference, you see the video of the person who was held just prior to
joining the conference.
Note: Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more
information, contact your Polycom reseller.
When your system administrator enables the conference management feature on your phone, you can
select whose video to see.
Procedure
» During a conference call, select a contact and tap Select Video.
Video Calls on VVX Business Media Phones
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