User Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with VVX Business Media Phones
- Logging in to and Locking Your Phone
- Audio Calls
- Placing and Answering Audio Calls
- Placing Audio Calls
- Redial a Number
- Redial a Contact when the Contact is Available
- Choosing a Protocol for Audio Calls
- Answering Audio Calls
- Switch Among the Handset, Headset, and Speakerphone
- Mute and Unmute Audio
- Holding and Resuming Calls
- Ending Calls
- Transferring Calls
- Parking and Retrieving Calls on the BroadSoft BroadWorks Server
- Managing Calls
- Managing Calls on VVX 1500 Phones
- Managing Calls Remotely
- Ignoring or Rejecting Incoming Calls
- Redirecting Incoming Calls
- Call Precedence and Preemption
- Placing and Answering Audio Calls
- Conference Calls
- Tips for Conference Calls
- Audio Conference Calls
- Alcatel-Lucent Advanced Conference Calls
- Initiate an Advanced Conference Call
- Initiate an Advanced Conference Call During a Call
- Add Contacts to an Advanced Conference Call
- Add Incoming Calls to an Advanced Conference Call
- Join Two Calls into an Advanced Conference Call
- Viewing a Roster of Conference Participants
- Managing Advanced Conference Participants
- Shared Lines
- Shared Line Limitations
- Answering Calls on Shared Lines
- Missed and Received Calls on Shared Lines
- Hold a Call Privately on a Shared Line
- Barge In on Calls for Busy Lamp Field Lines
- Access the Call Actions for BroadWorks Dynamic Busy Lamp Field (BLF)
- Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
- Alcatel-Lucent Shared Call Appearance
- BroadSoft UC-One Simultaneous Ring
- BroadSoft Executive-Assistant
- Recording Audio Calls
- Video Calls on VVX Business Media Phones
- Call Lists and Directories
- Recent Calls
- Contact Directory
- Corporate Directory
- BroadSoft Directories on VVX Business Media Phones
- Managing the Ribbon Communications Address Books
- Favorites and Contact Lists
- Accessing, Sending, and Broadcasting Messages
- Phone Applications
- VVX Business Media Phones Settings
- Password Required to Access Basic Settings
- Choose a Theme for Your Phone
- Set the Language
- Disable Call Waiting
- Time and Date Display
- Backlight Intensity and Timeout
- Changing Your Background
- Customizing Line Keys
- Screen Savers
- Use Your Phone as a Digital Picture Frame
- Power-Saving Mode
- Changing Audio Settings
- Updating Your Buddy Status
- Security Classification
- Clear Call Logs and Contacts
- Restrict Call Log and Contact Uploads
- Plantronics Headset Settings
- Using Bluetooth Devices with VVX 600 Series Phones
- Connecting to a Wireless Network
- Connecting Polycom VVX Expansion Modules to Your Phone
- VVX Expansion Module Hardware Features
- VVX Color Expansion Module Hardware Features
- Connect VVX Expansion Modules
- Connect Additional VVX Expansion Modules
- Assigning Contacts and Favorites to VVX Expansion Modules
- Generate the VVX Expansion Module Directory Card
- Navigate Expansion Module Paging
- Changing the Backlight Intensity on the Expansion Module
- Phone Accessories and Computer Applications
- Accessibility Features
- Maintaining VVX Business Media Phones
- Troubleshooting
The Select Video soft key does not display when you're exchanging video with the selected party
or when the party does not have video capability.
The person who previously displayed video is replaced with the person you selected.
Managing Video Calls without a USB Camera
When you do not have a USB camera attached to your VVX 500/501 or 600/601 phone, you can receive
video, but you cannot send video. Video always displays when the person you are talking with can send
video, and your phone is enabled to receive video.
If you place a video call on hold, the person's video stream stops and is replaced by a paused grayscale
image taken just before you held the call, as displayed next. The person's video stream returns when you
resume the call.
Handling Video and Audio-Only Calls
When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls
screen, you can quickly identify the video call by the video stream that is displayed next to the call details.
If two or more calls are video calls, only the active call shows a video stream of the far side. All other
video calls show a paused grayscale image of the far side. If you resume a held video call, the held call
becomes active and displays an active video stream again.
Place Audio-Only Calls
Your system administrator can determine how your phone handles audio and video. You can change the
settings on your phone to handle audio and video calls in one of the following ways:
• Video-enabled—All calls you place or answer are video calls. This means that the person you call
sees your video on his or her phone, and you see video on your phone from the other person on the
call.
• Audio only—All calls are audio only and do not display video information. Your phone screen does
not display video in the Active Call screen, and you do not have the option to send video. If the
person you call sends video, you do not see them.
• Video and Audio—You have the option to choose a call mode, either video or audio-only. If this
option is set up on your phone, you can choose the call mode on a call-by-call basis, as well as
choose a mode to apply to all the calls you place.
Placing audio-only calls applies to SIP calls only. This feature is not available for H.323 calls.
Procedure
1. Navigate to Settings > Basic > Video.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Video.
2. Select Video Call Settings then select Default Call Mode > Audio Only.
The mode you choose applies to your next call and all subsequent calls.
Video Calls on VVX Business Media Phones
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