User Guide for the SoundPoint IP® 560 Phone SIP 3.0 December, 2007 Edition 1725-12567-001 Rev. B SIP 3.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundPoint IP 560 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 560 SIP phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP® 560 Phone . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP® 560 Phone . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting the Handset and Optional Headset . . .
User Guide SoundPoint IP 560 Phone Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 System Customizations . . . . . . . . . . . .
Contents Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your SoundPoint IP® 560 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 560 phone. The SoundPoint IP 560 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide SoundPoint IP 560 Phone Parts List The following components are included in your SoundPoint IP 560 package: • Polycom SoundPoint IP 560 phone Directories Applications Conference Transfer Redial Hold 1-2 • handset & handset cord • Phone Base Menu Messages Do Not Disturb
Getting Started with Your SoundPoint IP® 560 Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide SoundPoint IP 560 Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 48V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter.
Getting Started with Your SoundPoint IP® 560 Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection (optional) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1.
User Guide SoundPoint IP 560 Phone For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 560 in one of two ways: • As a desk mount • As a wall mount To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2.
Getting Started with Your SoundPoint IP® 560 Phone 3. Snap them together to lock the base to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 450 angle) is facing up.
User Guide SoundPoint IP 560 Phone 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note The wall mount is not included in SoundPoint IP 560 package. Contact your system administrator if you require one.
Getting Started with Your SoundPoint IP® 560 Phone 2. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use to select a field of displayed data. Use to delete displayed data. 3. Feature Keys—Access important features using these keys. — — —Access to local directories and call lists. —Access to special applications (contact system administrator). — —Allows setup of a local conference. — —Transfer of current call to third party.
User Guide SoundPoint IP560 Phone 10. Soft Keys—These keys are automatically labeled to identify their context-sensitive functions. 11. Hold —Holds an active call or resumes a held call. 12. Speaker—For ringer and hands-free audio output. 13. Hookswitch 14. Line/Speed Dial Key—Use these keys to activate up to four lines or speed dials that can be assigned to your phone. 15.
Getting Started with Your SoundPoint IP® 560 Phone — Conference — Presence/BLF 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data.
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2 Customizing Your SoundPoint IP® 560 Phone You can customize your SoundPoint IP 560 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 560 phone.
User Guide SoundPoint IP 560 Phone Configuring Basic Settings You can configure the following basic settings through use of • The appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Graphic display background pattern : You can mute the microphone and adjust the volume using separate keys.
Customizing Your SoundPoint IP® 560 Phone 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press display. or the Exit soft key repeatedly to return to the idle Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display contrast.
User Guide SoundPoint IP 560 Phone 5. Press display. or the Exit soft key repeatedly to return to the idle Backlight Intensity Backlight intensity on the SoundPoint IP 560 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. You can also modify the maximum backlight intensity.
Customizing Your SoundPoint IP® 560 Phone • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the mode changes to Backlight Idle. To modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Use the or to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is medium. 5.
User Guide SoundPoint IP 560 Phone 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press display. or the Exit soft key repeatedly to return to the idle Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press . 2.
Customizing Your SoundPoint IP® 560 Phone To activate Headset Memory Mode: >> Press twice. The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated. Pressing or Answer soft key to receive a call will now connect to the your headset automatically. Headset Hookswitch This feature enables electronic hookswitch support.
User Guide SoundPoint IP 560 Phone To change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ring Type. 3. (Optional) If multiple lines are configured on your phone, first select the line to change from the list using the 4. Using the and and . , select the desired ring type. Press the Play soft key to hear the selected ring type. 5. Press the Select soft key to change to the selected ring type. 6. Press display.
Customizing Your SoundPoint IP® 560 Phone 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. 5. Press display. or the Exit soft key repeatedly to return to the idle Graphic Display Backgrounds You can set up a picture or design to be displayed on the background of the graphic display. A default background is selected when the phone starts up.
User Guide SoundPoint IP 560 Phone 5. Press display. or the Exit soft key repeatedly to return to the idle Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled. To turn off Microphone Mute, press again.
Customizing Your SoundPoint IP® 560 Phone • Select the Edit soft key to edit the dial string if necessary. • Select the Dial soft key to return the call. • Select the Exit soft key to return to the previous menu. For additional choices, press the More soft key followed by: • The Info soft key to view information about the call. • The Save soft key to store the contact to the Contact Directory. • The Clear soft key to delete the call from list.
User Guide SoundPoint IP 560 Phone Adding Contacts You can add a contact manually or from a call list or from your corporate directory. Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press . 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
Customizing Your SoundPoint IP® 560 Phone 7. Change the Speed Dial Index if desired. It is automatically assigned to the next available index value. For more information, refer to Assigning Speed Dial Keys on page 3-23. 8. Change the Ring Type and Divert Contact if desired. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-19. For more information on diverting contacts, refer to Diverting Calls on page 2-20. 9.
User Guide SoundPoint IP 560 Phone 2. Use the and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press display. Note or the Exit soft key repeatedly to return to the idle At this point, you may want to go to the local contact directory, check whether the contact was saved correctly, and add missing fields.
Customizing Your SoundPoint IP® 560 Phone 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved. If the contact already exists in the contact directory, “Entry already exists” appears. 6. Press display.
User Guide SoundPoint IP 560 Phone 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press display. Note or the Exit soft key repeatedly to return to the idle You can also edit a contact associated with a speed dial key by pressing and holding that speed dial key and then following the steps 5 to 7 above. Deleting Contacts To delete a contact from the local contact directory: 1. Press . 2. Select Contact Directory. 3.
Customizing Your SoundPoint IP® 560 Phone 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching For a Contact To search for a particular contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the first few characters of the contacts’s first or last names.
User Guide SoundPoint IP 560 Phone b Press the Search soft key, then enter the first few letters or numbers of the first name, last name, or any other parameter displayed in the list. Press the Submit soft key. c Using the dial pad, enter the first few characters of the contacts’s last name. The characters that you enter appear on the second line of the graphic display. You can dial any successful matches from the resulting information on the graphic display.
Customizing Your SoundPoint IP® 560 Phone To set a distinctive ring type for a particular contact: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Ring Type field. 5. Enter the number corresponding to one of the ring types available. For more information, refer to Headset Hookswitch on page 2-7. 6.
User Guide SoundPoint IP 560 Phone 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Auto Reject field. 5. Use the and to select Enabled. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press display.
Customizing Your SoundPoint IP® 560 Phone 4. Press the Edit soft key and scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press display.
User Guide SoundPoint IP 560 Phone Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys.
Customizing Your SoundPoint IP® 560 Phone Supporting Shared Lines Your SoundPoint IP 560 supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or added to a conference.
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3 Using the Basic Features of Your SoundPoint IP® 560 Phone Your SoundPoint IP 560 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At most one active call may be in progress on your phone at any time. The active call is the one that has audio associated with it.
User Guide SoundPoint IP 560 Phone If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 560 phone: • using the handset • using the speakerphone • using the headset You can also dial the number first, and then choose the method you will use to speak to the other party.
Using the Basic Features of Your SoundPoint IP® 560 Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press followed by followed by Status > Platform > Phone. The IP address is listed together with other phone information. For example, 10.3.0.42, sip: jane@polycom.com.
User Guide SoundPoint IP 560 Phone a With the optional headset connected, press NewCall soft key to obtain dial tone. Press or the . Dial the desired number using the dial pad. b With the optional headset connected, dial the desired number using the dial pad. Press Note . To permanently enable your headset, refer to Headset Memory Mode on page 2-6.
Using the Basic Features of Your SoundPoint IP® 560 Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or Do Not Disturb during ringing. The Do Not Disturb mode stays active when the call is dropped and will remain so until toggled off.
User Guide SoundPoint IP 560 Phone — With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing green). — Press the Answer soft key. To answer a call using the headset: >> Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press Answer soft key. or the Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.
Using the Basic Features of Your SoundPoint IP® 560 Phone • If your phone is configured for shared lines: — The second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. Note If your phone is also configured for shared lines, the Reject soft-key is replaced by a Silence soft key and there is no the Forward soft-key. Pressing the Silence soft key will stop the ringing for that call.
User Guide SoundPoint IP 560 Phone — Press or the Hold soft key to put the original call on hold. Soft key labels are updated on the display showing Answer, Reject, and Forward. Answer the incoming call. This places the original call on hold and refreshes the soft key labels. Note Incoming calls may be forwarded by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-17. To answer an incoming call on a shared line: 1. Answer the incoming call. 2.
Using the Basic Features of Your SoundPoint IP® 560 Phone Redialing a Number To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call: 1. Do one of the following steps: — Press from the idle display to access the Placed Calls list, scroll through the list to find the specific call. — Press and select Call Lists > Placed Calls, and then scroll through the list to find the specific call. 2. Press the Dial soft key.
User Guide SoundPoint IP 560 Phone Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Note As using the Hold feature typically generates music or a beeping tone, avoid putting a conference call on hold.
Using the Basic Features of Your SoundPoint IP® 560 Phone Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the More and Join soft keys. To set up a conference: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.
User Guide SoundPoint IP 560 Phone To split a conference call: >> Press the Split soft key to split the conference. Both parties will be on hold. To set up a conference call using the Join soft key: >> When you are in an active call: a If you have one call on hold (on the same line or other line), press the More soft key, and then the Join soft key. A conference is created with the active call, the call on hold and yourself.
Using the Basic Features of Your SoundPoint IP® 560 Phone To transfer a call: 1. During a call, press or the Trnsfer soft key. The active call is placed on hold. 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory, use and to access the number, and then press the Dial soft key. — Press , select Corporate Directory, search for the contact, and then press the Dial soft key.
User Guide SoundPoint IP 560 Phone 3. As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key. To perform a blind transfer: 1.
Using the Basic Features of Your SoundPoint IP® 560 Phone — Press , select Call Lists, select the appropriate list, use and to access the number, and then select the Dial soft key. At this point, the call is connected to the number to which you are transferring them. Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).
User Guide SoundPoint IP 560 Phone 3. Using and , select the forwarding type you want to change and then press the Select soft key. The options are: — Always—For all incoming calls — No Answer—Once all options to accept calls have been taken — Busy—When you are already in a call 4. Depending on your selection: 3 - 16 a If you select Always, enter a number to forward all future incoming calls to.
Using the Basic Features of Your SoundPoint IP® 560 Phone Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to To place a call using the handset: on page 3-3 5. Select the Enable soft key to confirm call forwarding. Select the Exit soft key to cancel any changes. The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled. To disable call forwarding: 1.
User Guide SoundPoint IP 560 Phone Enabling Do Not Disturb Press to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disable, press Note again. This feature is local to the phone, and may be overridden by call server settings.
Using the Basic Features of Your SoundPoint IP® 560 Phone For example in the figure below, press the fourth Line Key to dial the shipping department. Note Press the Up arrow key from the idle display to access the Speed Dial Index list directly. This shortcut can be used while performing transferring and conferencing functions. Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Directory. 3.
User Guide SoundPoint IP 560 Phone 5. Press the Save or Cancel soft keys to accept or cancel changes. 6. Press display. or the Exit soft key repeatedly to return to the idle To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the Add soft key. 4. Enter first and/or last name of the contact from the keypad.
Using the Basic Features of Your SoundPoint IP® 560 Phone A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice Mail may be accessible with a single key press.
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4 Using the Advanced Features of Your SoundPoint IP® 560 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 560 phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint IP® 560 Phone on page 2-1.
User Guide SoundPoint IP 560 Phone For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-765-9266. To answer an incoming call when configured for multiple call appearances: >> Do one of the following steps: — Press — Press or the Hold soft key to put the original call on hold. to access the new call. Soft key labels are updated on the display with Answer, Reject, and Forward. Answer the incoming call.
Using the Advanced Features of Your SoundPoint IP® 560 Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display. For example “2/3” indicates that the highlighted call is the second one out of a total of three. You can also place another outbound call on the same first line.
User Guide SoundPoint IP 560 Phone — Press . Select Features > Messages > Instant Messages. — Press the InstMsg soft key to read a message just received. 2. (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using and . Messages appear first to last in sent order. 3. Press the Next or Prev soft keys to cycle through messages in order. 4. Press the More soft key to access the Delete, Reply, and New soft keys. 5. Press display.
Using the Advanced Features of Your SoundPoint IP® 560 Phone 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft key to compose a custom message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press the Send soft key when finished. 8. Press display.
User Guide SoundPoint IP 560 Phone b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005.
Using the Advanced Features of Your SoundPoint IP® 560 Phone To block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Block Buddy fields. 5. Use and to select Enabled. When Block Buddy is enabled, the contact cannot watch your phone.
User Guide SoundPoint IP 560 Phone To view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll through the list to find the contact. 4. Press the Edit soft key. 5. For Access, use and to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disallowing the contact from seeing your presence. The default for access is Disabled. 6. Press display.
Using the Advanced Features of Your SoundPoint IP® 560 Phone To restart the phone: >> Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is heard. Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold — Press , then select Settings > Advanced > Restart Phone. You must enter your password to access this menu. The restart process will begin and is complete when the idle display is shown.
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5 Troubleshooting Your SoundPoint IP® 560 Phone This chapter presents issues, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.
User Guide SoundPoint IP 560 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 560 phone has no power. Do one of the following steps: 5-2 • Verify that no lights appear on the unit when it is turned on. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your SoundPoint IP® 560 Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 560 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the phone from a known working telephone. Check for display updates. • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
User Guide SoundPoint IP 560 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 560 phone is not in active state. Do one of the following steps: The display shows “Network Link is Down”. 5-4 The LAN cable is not properly connected. • Press the keys more slowly. • Make a call to the phone to check for inbound call display and ringing as normal.
Troubleshooting Your SoundPoint IP® 560 Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 560 phone. Do one of the following steps: Dial tone is not present on one of audio paths. The phone does not ring. Ring setting or volume is low. Outbound or inbound calling is unsuccessful. • Check that the display is illuminated.
User Guide SoundPoint IP 560 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 560 phone. Do one of the following steps: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the display is illuminated.
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP 560 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP 560 Phone Safety and Compliance (Continued) CE and VCCI Mark This SoundPoint IP 560 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Index Symbols # key, page down shortcut 1–11 * key, page up shortcut 1–11 A AC power 1–4 answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial keys 3–19 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed calls 2–10 placed calls 2–10 received calls 2–10 types of 2–10 calls ending 3–8 on hold 3–10 contact directory 2–11 contact lists.
User Guide SoundPoint IP 560 Phone Microsoft Office Live Communications Server 2005 4–5, 4–7 missed call lists 2–10 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per line 2–22 multiple lines call forwarding 3–16 Do Not Disturb 3–19 ring type 2–8 support for 2–21 text messaging 4–4 Voice Mail 3–21 muting microphone 2–10 MyStat 4–5 N navigation key usage 1–11 network connection, phone 1–3 P parts list 1–2 placed call lists 2–10 placing calls 3–2 PoE.
Index troubleshooting audio problems 5–6 calling problems 5–5 controls problems 5–3 display problems 5–6 power and startup problems 5–2 screen and system problems 5–4 U up arrow key, Speed Dial Index shortcut 3–19 using SIP URL for calling 3–3 V voice mail 3–21 volume 2–10 W watch buddies 4–6 Index – 3
User Guide SoundPoint IP 560 Phone Index – 4
