SpectraLink 6020 Wireless Telephone Handset Administration Tool Administration Guide SpectraLink 6000 System January 2008 Edition 1725-36094-001 Version C
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Trademark Information Notice Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Polycom, Inc. has prepared this document for use by Polycom personnel and customers.
About This Document This document explains the configuration and administration of the SpectraLink 6020 Wireless Telephone (the handset) using the Handset Administration Tool, a software utility developed by Polycom for this purpose. SpectraLink 6020 Wireless Telephones are supported on SpectraLink 6000 Systems (WTS) using the SpectraLink 6100 Master Control Unit (MCU) or the SpectraLink 6300 MCU. MCU versions prior to the Mod-3 (M3) MCU are not supported.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number corresponding to the type of PBX) Available at http://www.spectralink.com/resources/manual_linkwts.jsp. Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
Contents 0 About This Document ................................................................3 Polycom Model Numbers..................................................................3 Related Documents.............................................................................3 Customer Support Hotline ................................................................4 Icons and Conventions.......................................................................4 1 Configuration Overview....................
1 Configuration Overview Configuration of the SpectraLink 6020 Wireless Telephone requires several preliminary steps. The MCU must be programmed for system feature activation as detailed in SpectraLink 6100 MCU: Installation and Operation or SpectraLink 6300 MCU: Operator’s Console, depending on which type of system is installed in the facility. The handsets are shipped from the factory with correct software code. If updates are available, they may be downloaded from the Polycom website http://www.
2 Standby Menus The SpectraLink 6020 Wireless Telephone features a standby menu to configure user preferences and administrative settings, including password protection for the administrative settings. The standby menu is opened by pressing the Cfg softkey from standby mode. PN: 1725-36094-001_C.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Default Settings One of the options on the handset’s Admin Settings menu is Restore Defaults. The following is a list of the default settings.
3 Handset Administration Tool Installation The Handset Administration Tool is a software utility for downloading software updates to the handset and for configuration of the handset. This utility is installed on a PC with a USB port that can be cabled to the USB port of the Dual Charger. It is designed as a time-saving device for rapid administration and configuration of a number of handsets.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 2. Set up a folder for the USB files and extract the two files from the zip file into this folder. These are named slnkusb.sys and slnkusb.inf. The USB driver may be left on the Installation Manuals CD and installed from there if preferred. 3. Place the Dual Charger on a flat, horizontal surface, and plug the power supply into the Dual Charger and into an appropriate wall outlet.
Handset Administration Tool Installation 6. The next screen prompts you for information about installing the USB device. Click the Install from a list or specific location option and click the Next button PN: 1725-36094-001_C.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 7. The next screen prompts you for the location. Click the Search for the best driver in these locations option. 8. Clear the Search removable media check box. Select the Include this location in the search check box and browse to the location of the USB driver files. Click the Next button The USB driver may be left on the Installation Manuals CD and installed from there if preferred.
Handset Administration Tool Installation 9. The Microsoft Wizard will display the following warning message. The USB software has been fully tested in Polycom’s laboratories and will not harm your system. Click the Continue Anyway button. 10. The Microsoft Wizard will now install the software. PN: 1725-36094-001_C.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 11. The final screen indicates that the USB driver has been successfully installed. Click the Finish button to close the wizard and proceed with handset configuration. 16 PN: 1725-36094-001_C.
Handset Administration Tool Installation Install the Handset Administration Tool Note that there is no installer or uninstaller for the Handset Administration Tool since the program does not modify your system or registry. It runs from its current location and stores its settings locally. 1. Navigate to the folder established in step 1 above and click the HandsetAdmin.exe file to run the utility. 2. Accept the SpectraLink Software License Agreement. 3.
4 Using the Handset Administration Tool The Handset Administration Tool uses indicators to alert you to the status of the action being performed. • Green – the adjacent label is “true” and this state is desirable or required. • Yellow – the adjacent label is “true” and this state requires caution or attention. For example, a yellow New folder indicator cautions that the file path will be created. A yellow File exists indicator cautions that the file will be overwritten.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Connecting the Handset 1. The first window prompts you to insert a handset into the Dual Charger. The tab labels describe each of the available functions. 20 PN: 1725-36094-001_C.
Using the Handset Administration Tool 2. Insert the handset into the Dual Charger.. When the handset is inserted for the first time, the password must be entered. 3. Enter the password. 4. The default password is 123456. If you select the Remember password check box, the password is retained as the default password for all handsets. Unique passwords for each handset are not remembered. 5. Click the Submit button PN: 1725-36094-001_C.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 6. When a connection is established between the program and the handset, the Handset connected indicator turns green and Connected displays on the prompt line. The handset is now ready for configuration. 22 PN: 1725-36094-001_C.
Using the Handset Administration Tool Password Configuration In order to change a password, the existing password must be entered. Then the new password may be entered and confirmed. If the Enable password check box is cleared, no password will be required to access Admin Settings in the handset’s standby menu. A password may be up to 18 characters. PN: 1725-36094-001_C.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System The following table illustrates how numbers and letters are entered on the handset’s keypad. The CAPS/caps softkey toggles to allow both upper and lowercase letters. Key 1 caps 1 CAPS 1 2 2abc 2ABC 3 3def 3DEF 4 4ghI 4GHI 5 5jkl 5JKL 6 6mno 6MNO 7 7pqrs 7PQRS 8 8tuv 8TUV 9 9wxy 9WXY 0 0 0 * *.
Using the Handset Administration Tool This sample screen shows a new file being created in an existing folder. Software Updates The Firmware tab allows you to update the software in the handset by copying it from a location on your computer to the handset memory. Download the software update from the Polycom website at http://www.spectralink.com/softwareUpdates. Extract the pt28c.bin file from the zip to a folder set up for this purpose. Use the Browse button to locate the software file.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System If you are trying to update the software and the file being downloaded is incompatible, an error message will display and the download will stop. Contact Customer Service for help should this situation occur. Note that the firmware file path, file time, file version and handset version shown in the above example screen are for illustration only.
Using the Handset Administration Tool Version The Version tab displays the Handset Administration Tool version and the handset’s serial number and firmware version. Note that versions may differ from those shown on the above display. PN: 1725-36094-001_C.
5 Site-Programmed Telephony Features Advanced telephony features are programmed onsite according to the features provided by the PBX. The MCU is programmed for system feature activation as detailed in SpectraLink 6100 MCU: Installation and Operation or SpectraLink 6300 MCU: Operator’s Console, depending on which type of system is installed in the facility.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System The template allows you to customize this table in Microsoft Word and print it on stock labels to be affixed to the guide. Open the template, fill in the table and copy/paste it into the remaining cells. Print on stock labels (Avery address label #5168).
6 Software Maintenance The SpectraLink 6020 Wireless Telephones use proprietary software programs written and maintained by Polycom. The software versions that are running on the handsets can be displayed during power on by holding down the END button. If using the Handset Administration Tool, the version displays under the Firmware tab in the handset ver window.
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Download failure or recovery messages If the software downloaded from the MCU is incompatible with the handset hardware, the handset displays the incompatible software on the status bar. The handset does not load incompatible icon software into memory.
