User Guide for the Polycom® CX200 Desktop Phone September, 2007 Edition 1725-31004-001 Rev.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the Polycom CX200 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX200 desktop phone to a computer running Microsoft® Office Communicator 2007 allows you to place and receive telephone calls over your IP network connection. This User Guide provides everything you need to quickly use your new phone.
User Guide Polycom CX 200 Desktop Phone iv
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Polycom® CX200 Desktop Phone 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Polycom CX200 Desktop Phone . . . . . . . . . . . . . . . . . . 1–3 Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . .
User Guide Polycom CX200 Desktop Phone Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Microsoft Office Communicator 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started with Your Polycom® CX200 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX200 desktop phone. The Polycom CX200 provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007.
User Guide Polycom CX200 Desktop Phone Parts List The following components are included in your Polycom CX200 package: • Polycom CX200 desktop phone base with attached USB Cable - • handset & handset cord • Quick Start Guide and registration card + Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
Getting Started with Your Polycom® CX200 Desktop Phone Assembling Your Polycom CX200 Desktop Phone This section describes how to assemble your Polycom CX200 desktop phone: • Connect handset and headset (optional) • Connect the Polycom CX200 to your computer If your phone is already assembled and connected to your computer, go directly to Features of Your Polycom CX200 Desktop Phone on page 1-4. Connecting the Handset and Optional Headset To connect the handset and optional headset: 1.
User Guide Polycom CX200 Desktop Phone Connecting the Polycom CX200 Desktop Phone to Your Computer To connect the Polycom CX200 desktop phone to your computer: 1. Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Features of Your Polycom CX200 Desktop Phone 9 2 3 4 1 5 6 - + 7 8 The features of the Polycom CX200 desktop phone are: 1. Speakerphone Key—Allows for hands-free communication during calls. 2.
Getting Started with Your Polycom® CX200 Desktop Phone 4. Call Forward Indicator—Indicates that call forwarding is enabled on the Microsoft Office Communicator 2007 running on your computer. 5. Microphone Mute Key—Mutes local audio during calls so that others cannot hear you. 6. Headset Key—Allows you to place and receive calls through an optionally connected headset. 7. Volume Key—Use to adjust the volume of the handset, speakerphone, and headset speaker, and ringer if not in a call. 8.
User Guide Polycom CX200 Desktop Phone Note c If you want ringing and other sounds made by your computer to output from the Polycom CX200 earpiece, select the Polycom CX200 to be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. d Check Finish to exit the wizard. Contact your system administrator to ensure your account is configured in Enterprise Voice mode.
2 Using the Basic Features of Your Polycom® CX200 Desktop Phone Your Polycom CX200 desktop phone is designed to be used like a regular handset, but you place calls using the Microsoft Office Communicator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window. Once installed and configured, the Polycom CX200 desktop phone and Microsoft Office Communicator 2007 work in a tightly integrated manner.
User Guide Polycom CX200 Desktop Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Polycom® CX200 Desktop Phone on page 3-1. This guide only describes how to use the Polycom CX200 desktop phone with Microsoft Office Communicator 2007. For more information on how to use Office Communicator 2007, refer to your Microsoft documentation. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your Polycom® CX200 Desktop Phone d To search for and call a contact, type the first or last name of the contact or the full name of the contact in the search box. Search results will display after you've partially typed the contact's name. e To make a voice call by typing a phone number, type the phone number you want to call in the Search box.
User Guide Polycom CX200 Desktop Phone Ending a Call To end a call: ¾ Do one of the following steps: — Replace the handset. — Press the Speakerphone key if you are using the speakerphone. — Press the Headset key if you are using the optional headset. Muting the Microphone During a call, press the Microphone Mute key. The LED on the key indicates that the other party cannot hear you. Microphone mute applies to calls using the handset, headset, and speakerphone.
Using the Basic Features of Your Polycom® CX200 Desktop Phone Putting a Call on Hold During a call, you may place a call on hold. This may be done in Microsoft Office Communicator 2007. To put a call on hold: ¾ Press the Hold soft key in the Microsoft Office Communicator 2007 window. Press the Hold soft key in the Microsoft Office Communicator 2007 window again to resume the call. Note As using the Hold feature typically generates music or a beeping tone, avoid putting a conference call on hold.
User Guide Polycom CX200 Desktop Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new voice mail messages is indicated by a Message Waiting Indicator on the Polycom CX200. Note This feature requires that you have access to a Microsoft Exchange 2007 server. Voice mail may not be supported on your particular system. For more information, contact your system administrator. To listen to voice messages: 1.
3 Troubleshooting Your Polycom® CX200 Desktop Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Making and Receiving Calls • Access to Systems • Audio • Microsoft Office Communicator 2007 If you still need assistance, contact your system administrator.
User Guide Polycom CX200 Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The Polycom CX200 desktop phone has no power. Do one of the following steps: The handset appears to be fine, but there is no interaction between the handset and the Microsoft Office Communicator 2007 client. There may be problems with your Microsoft Office Communicator 2007 client software or with the Microsoft Office Communications Server 2007 software.
Troubleshooting Your Polycom® CX200 Desktop Phone Access to Systems Symptom Problem Corrective Action There is no response from key presses. The Polycom CX200 desktop phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Make a call to the phone to check for inbound call display and ringing as normal. Audio Symptom Problem Corrective Action There is no audio on the Polycom CX200 handset earpiece.
User Guide Polycom CX200 Desktop Phone Microsoft Office Communicator 2007 Symptom Problem Corrective Action The Microsoft Office Communicator 2007 client is not working properly. There may be problems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide Polycom CX200 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachments/accessories specified by Polycom. • Clean only with dry cloth. Operating Environment This device is rated as a commercial product for operation at +41ºF (+5ºC) to +95ºF(+35ºC).
User Guide Polycom CX200 Desktop Phone Safety Notices - 4
Index A adjusting volume 2–4 answering calls 2–3 assembling your phone 1–3 C calls ending 2–4 on hold 2–5 using speakerphone 2–2 with handsets 2–2 with headsets 2–2 conference calls 2–3 configuring Microsoft Office Communicator 2007 1–5 connecting the headset 1–3 connecting to computer 1–4 E ending calls 2–4 F features list of 1–4 forwarding calls 2–5 G getting started 1–1 H handset answering a call 2–3 connecting 1–3 placing a call 2–2 headset answering a call 2–3 connecting 1–3 placing a call 2–2 holding
User Guide Polycom CX200 Desktop Phone T troubleshooting audio problems 3–3 controls problems 3–2 power and startup problems 3–2 system problems 3–3 U usage guidelines 1–6 USB connection 1–4 useful phone tips 1–6 V voice mail 2–6 volume, adjusting 2–4 Index – 2
