User Guide for the Polycom® CX400 Cordless Phone September, 2007 Edition 1725-32002-001 Rev.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the Polycom CX400 cordless phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX400 cordless phone to a computer running Microsoft® Office Communicator 2007 allows you to place and receive telephone calls over your IP network connection. This User Guide provides everything you need to quickly use your new phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Polycom® CX400 Cordless Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Polycom CX400 Cordless Phone . . . . . . . . . . . . . . . . . . 1–3 Connecting Your Polycom CX400 Cordless Phone to Your Computer . .
User Guide Polycom CX400 Cordless Phone Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 Upgrading Your Phone’s Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 3 Troubleshooting Your Polycom® CX400 Cordless Phone . . . 3–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Controls, Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started with Your Polycom® CX400 Cordless Phone This chapter provides basic installation instructions and information for obtaining the best performance with your Polycom CX400 cordless phone. The Polycom CX400 cordless phone provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007.
User Guide Polycom CX400 Cordless Phone If you require additional information or assistance with your new phone, contact your system administrator. Note Before you connect your Polycom CX400 cordless phone to your computer, you must have Microsoft Office Communicator 2007 installed and running on your computer. Your computer also needs to be running Windows XP Service Pack 2 or Windows Vista. No other drivers or software are required.
Getting Started with Your Polycom® CX400 Cordless Phone • Lithium Polymer Battery • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide Polycom CX400 Cordless Phone 2. Connect the USB connector to a USB 1.1 or 2.0 port on your computer. Charging the Polycom CX400 Handset Battery To charge the handset battery: 1. Insert the battery into the handset.
Getting Started with Your Polycom® CX400 Cordless Phone 2. Place the handset into the cradle. While the phone is charging, the cradle’s left-hand charging LED is steady red and, if the handset is turned on, the handset status LED is green. When the phone is completely charged, the cradle’s charging LED turns off. This may take 1 to 2 hours or more. The handset status LED stays green as long as the handset is on and the battery retains a charge.
User Guide Polycom CX400 Cordless Phone The handset and cradle are paired at the factory. If you find that you need to re-pair the handset and the cradle, follow the instructions in this section. To determine if your handset is already paired: 1. Press and hold Power On key for at least three seconds until the display appears. 2.
Getting Started with Your Polycom® CX400 Cordless Phone you are logged in, your account name appears on the graphic display along with your presence state. Connecting the Optional Headset To connect the optional headset: 1. Connect the headset (optional) to the headset jack on the side of the phone. The handset accommodates a headset with a 2.5 mm plug. Polycom recommends the use of a high quality headset for use with the Polycom CX400 cordless Phone. Any headset with a 2.
User Guide Polycom CX400 Cordless Phone Note If headsets are deployed in high static environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD). You should take precautions to avoid excessive static buildup in your environment. This can include humidity control and removal of synthetic materials near the phone location.
Getting Started with Your Polycom® CX400 Cordless Phone 10. Volume Key—Use to adjust the volume of the handset, speakerphone, and headset speaker, and ringer if not in a call. 11. Microsoft PowerPoint/Microsoft Office Communicator Switch— Allows you to switch between Microsoft PowerPoint Viewer and Microsoft Office Communicator modes. Note In PowerPoint Viewer mode, Volume Down moves to the next slide and Volume Up moves to the previous slide.
User Guide Polycom CX400 Cordless Phone be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. d Note Check Finish to exit the wizard. Contact your system administrator to ensure your account is configured in Enterprise Voice mode. Usage Guidelines To navigate through menus, to enter data, and instructions on how to use Microsoft Office Communicator 2007, refer to the Microsoft Office Communicator 2007 help and documentation.
2 Using the Basic Features of Your Polycom® CX400 Cordless Phone Your Polycom CX400 cordless phone is designed to be used like a regular handset, but you place calls using the Microsoft Office Communicator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window. The handset includes display capabilities with presence, up to a 33-foot (10 meter) reception range, and up to 10-hour talk time.
User Guide Polycom CX400 Cordless Phone • Using a Headset • Using Speakerphone Mode • Controlling a Microsoft PowerPoint Slide Show • Restarting Your Phone • Upgrading Your Phone’s Firmware To troubleshoot issues with the phone, refer to Troubleshooting Your Polycom® CX400 Cordless Phone on page 3-1. This guide only describes how to use the Polycom CX400 cordless phone with Microsoft Office Communicator 2007.
Using the Basic Features of Your Polycom® CX400 Cordless Phone 2. Select a contact in the Microsoft Office Communicator 2007 client window. 3. Do one of the following steps in Microsoft Office Communicator 2007 to start the call: a Double click on the contact’s name in the Microsoft Office Communicator 2007 client window to open a conversation window, then click on the Phone icon in that window. b Click on the phone icon next to the contact's name in the contact list.
User Guide Polycom CX400 Cordless Phone When the notification pop-up appears, you can answer the call with the Polycom CX400 cordless phone or with Microsoft Office Communicator 2007. To take any other action, perform those actions in the Microsoft Office Communicator 2007 client window.
Using the Basic Features of Your Polycom® CX400 Cordless Phone To end a call with Microsoft Office Communicator 2007: ¾ Press End Call soft key in the Microsoft Office Communicator 2007 conversation window. Muting the Microphone During a call, press the Microphone Mute key on the handset. The microphone mute icon appears on the graphic display indicating that the other party cannot hear you. Microphone mute applies to calls using the handset, headset, and speakerphone.
User Guide Polycom CX400 Cordless Phone information on speakerphone mode and its use of your computer’s speakers, refer to refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1-9. Putting a Call on Hold During a call, you may place a call on hold. This may be done on the handset or in Microsoft Office Communicator 2007.
Using the Basic Features of Your Polycom® CX400 Cordless Phone To enable call forwarding to another party: 1. In the Microsoft Office Communicator 2007 window, select the Forwarding icon to the right of your name. 2. On the Forwarding screen, select the forwarding rule that you want to apply. 3. If you are forwarding to another contact or phone number, select the contact name or enter the phone number that you want to forward your calls, then select OK. 4. On the Forwarding screen, select OK.
User Guide Polycom CX400 Cordless Phone To listen to voice messages: 1. In the Microsoft Office Communicator 2007 window, click the Forward Calls key, select the Forward Calls icon, and then select Call Voice Mail to call your voice mail server. 2. When prompted for your PIN number, you can use the dial pad in the Communicator Conversation window to enter the number. The voice mail access feature is configured by your system administrator, who assigns the initial PIN number.
Using the Basic Features of Your Polycom® CX400 Cordless Phone To use the handset as a Microsoft PowerPoint slide show controller: 1. Open a Microsoft PowerPoint presentation on your computer. The Polycom CX400 cordless phone cradle must be attached to this computer. 2. In Microsoft PowerPoint, put the presentation in Slide Show mode. 3. On the handset, move the PowerPoint/Microsoft Office Communicator Switch to the PowerPoint position. The handset display will change to slide show controller mode. 4.
User Guide Polycom CX400 Cordless Phone To restart the phone: ¾ Remove and replace the battery. Unplug the phone from the computer, then plug it back in. The restart process will begin. Upgrading Your Phone’s Firmware Your Polycom CX400 cordless phone handset and cradle contain firmware that implements the phone's functionality. From time to time, Polycom may provide updated firmware that will enhance the operation of your phone.
3 Troubleshooting Your Polycom® CX400 Cordless Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Making and Receiving Calls • Access to Screens and Systems • Displays • Audio • Microsoft Office Communicator 2007 If you still need assistance, contact your system administrator.
User Guide Polycom CX400 Cordless Phone Power and Startup Symptom Problem Corrective Action The handset appears to be dead with no LEDs or display (the cradle has power as indicated by LEDs that are steady or flashing). The Polycom CX400 handset has no power. The battery has become discharged. Do the following steps: The Handset Status LED is blinking red or the Critical Battery indicator shows in the handset display. The handset battery is critically low and needs to be charged.
Troubleshooting Your Polycom® CX400 Cordless Phone Controls, Making and Receiving Calls Symptom Problem Corrective Action The Polycom CX400 handset keys do not provide call control as described in this guide. Your Microsoft Office Communicator 2007 client or your Microsoft Office Communications Server 2007 system may not be configured properly. Contact your system administrator to ensure your account is configured in Enterprise Voice mode. Your computer’s USB port may not be operating correctly.
User Guide Polycom CX400 Cordless Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response from key presses. The Polycom CX400 cordless phone is not in active state. Do one of the following steps: The Polycom CX400 cordless phone is not paired to the cradle. Your handset display shows another user instead of you. 3-4 Your handset may be paired with another user’s cradle. • Press the keys more slowly.
Troubleshooting Your Polycom® CX400 Cordless Phone Displays Symptom Problem Corrective Action There is no display on the Polycom CX400 handset. The cradle is not receiving power or the handset battery is discharged. Refer to Power and Startup on page 3-2. The display shows incorrect information, even though the handset appears healthy. The display may show information for another user. The display may not show any user specific information at all.
User Guide Polycom CX400 Cordless Phone Audio Symptom Problem Corrective Action There is no audio on the Polycom CX400 handset earpiece. Your Microsoft Office Communication Server 2007 account may not be configured correctly. Contact your system administrator to ensure your account is configured in Enterprise Voice mode. There is no audio on the headset. The headset is not properly connected or turned on. Volume may be set too low. Ensure that the headset is properly connected.
Troubleshooting Your Polycom® CX400 Cordless Phone Microsoft Office Communicator 2007 Symptom Problem Corrective Action The Microsoft Office Communicator 2007 client is not working properly. There may be problems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007.
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Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide Polycom CX400 Cordless Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachments/accessories specified by Polycom. • Clean only with dry cloth. Operating Environment This device is rated as a commercial product for operation at +41ºF (+5ºC) to +95ºF(+35ºC).
User Guide Polycom CX400 Cordless Phone Safety and Compliance (Continued) FCC Part 15 Class B This product was tested and complies with the limits for a Class B digital device under Part 15 of the U.S. Federal Communications Commission (FCC) rules, and is subject to these conditions: It may not cause harmful interference Canada ICES-003 and must accept any interference received, including any that causes undesired operation. This Class B digital apparatus complies with Canadian ICES-003.
Safety Notices Safety and Compliance (Continued) Lietuviǐ [Lithuanian]: Nederlands [Dutch]: Malti [Maltese]: Magyar [Hungarian]: Norsk [Norwegian]: Polski [Polish]: Português [Portuguese]: Slovensko [Slovenian]: Slovensky [Slovak]: Suomi [Finnish]: Svenska [Swedish]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom CX400 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
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Index A adjusting volume 2–5 answering calls 2–3 assembling your phone 1–3 C calls ending 2–4 on hold 2–6 using speakerphone 2–2, 2–8 with handsets 2–2 with headsets 2–2, 2–8 charging the handset 1–4 conference calls 2–3 configuring Microsoft Office Communicator 2007 1–9 connecting the headset 1–7 connecting to computer 1–3 E ending calls 2–4 F features list of 1–8 forwarding calls 2–6 G getting started 1–1 H handset answering a call 2–4 charging 1–4 placing a call 2–2 headset answering a call 2–4, 2–8 conn
User Guide Polycom CX400 Cordless Phone S speakerphone answering a call 2–4, 2–8 placing a call 2–2, 2–8 T troubleshooting audio problems 3–7 calling problems 3–5 control problems 3–3 display problems 3–5 Microsoft Office Communicator 2007 problems 3–7 power and startup problems 3–2 screen and system problems 3–4 U upgrading firmware 2–10 USB connection 1–3 useful phone tips 1–10 V voice mail 2–7 volume, adjusting 2–5 Index – 2
