Global Management System User Guide
Polycom, Inc. Copyright © 2003 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between parties, Polycom, Inc. retains title to and ownership of all proprietary rights with respect to the software contained within its products.
Table of Contents 1. Getting Started What’s New..................................................................................................................2 System Requirements................................................................................................3 Before you Begin........................................................................................................5 Steps to Deploying Global Management System..................................................5 Endpoint setup.
Table of Contents 4. Software Update Software Update Console.........................................................................................64 How to perform a Software Update......................................................................65 Software Update Log...........................................................................................69 Software Update Configuration...............................................................................
Table of Contents System Information Window - V-Series..............................................................124 System Information Window - ViaVideo.............................................................129 System Information Window - VTX 1000.............................................................141 System Information Window - PathNavigator.....................................................142 System Information Window - MGC.............................................................
1 Getting Started Welcome to Polycom® Global Management System™, a client/server software tool designed to enable and support centralized management of your enterprise-wide video communications network. Global Management System can: • • • • Manage and update a network of Polycom endpoints from your local desktop and minimize time spent maintaining video conferencing infrastructure. Obtain a global view of Polycom video endpoints connected to your network.
What’s New What’s New? • • • Full support for VSX3000 and V500 Support for VTX 1000 conference phones VSX Group as the device type has been changed to V-Series. This new device type also includes VSX3000 and V500.
System Requirements Server Requirements • 650MHz Intel® Pentium® III or compatible • 128MB RAM (256MB recommended for Windows® 2000 Server) • At least 300MB free hard-drive space • One of the following: Windows 2003 Server Windows 2000 Server or Advanced Server with Service Pack 3 • Microsoft Internet Information Services 4.0 • Microsoft Active Directory (if using the LDAP directory services option) • Internet Explorer 6.
System Requirements Endpoint Software Requirements V-Series Software • All software versions are supported ViaVideo Software • ViaVideo 5.0 or greater iPower Software • iPower 5.0 or greater PathNavigator • PathNavigator 1.0 or greater MGC • MGC version 5.0 or greater WebCommander • WebCommander 4.0 or greater VTX 1000 • VTX Software Release 1.
Before You Begin Steps to Deploying Global Management System 1. Activate your license. This can be accomplished on the Product Activation page, http://extranet.polycom.com. For more information, refer to the Licensing section in this User Guide. This step must be done prior to Product Activation because the serial number of the product is established at this step. 2. Register your product. Product registration associates you as the user of the product, this is a separate step from Product Activation. 3.
Before You Begin Endpoint setup V-Series Make sure the unit is connected to the LAN and is turned on. V-Series will auto detect LAN properties and provide guidance in setting up this feature.
Before You Begin • Install at least 1 Rapidport multi-port modem on the Global Management System Server. Upon installation of the modem with the installation CD provided, be sure that the very latest modem drivers are installed by downloaded them from http://www.ionetworks.com/support/epdrivers.jsp#E2K • Install the software on a computer that meets the minimum system requirements ; SoundStation VTX 1000 support is provided in Global Management System software releases 6.10 and later.
Installation Instructions Installing Global Management System The software must be installed on a unit which will serve as the server. To install and uninstall this program, you must have administrative privileges for the server onto which Global Management System will be installed. Guidelines for Installation For both the download version and the CD version, click on “setup.exe” and follow the onscreen instructions found in the Polycom Installer.
Installation Instructions Installing the Polycom Datastore The Polycom Datastore is a data repository for Global Management System. The Polycom Datastore also requires MSDE as its database program. If an older version of MSDE is not installed or found on this machine, Global Management System will prompt to install the supported version located on the install CD. Figure 1.
Installation Instructions You may specify a different port if the default port is already in use by another application. If you are certain the selected port is free and yet the Port Test continues to fail, you may force the Polycom Datastore to sue the selected port by clicking “Force Selection of TCP Port”. Be aware that this may cause Global Management System or some other server application to function abnormally. Figure 1.
Installation Instructions Installing Global Management System You will be asked to respond to the following. A. Accept End User License Agreement. B. Enter Manager URL. C. Choose Default Web Page Manager URL The Manager URL is what the ViewStations use to communicate with Global Management System. In cases where the system has multiple IP addresses, this allows the selection of one particular address for use with Global Management System.
Installation Instructions Figure 1.6 Installation > Default Web Page Installation Type Standard installation will install Global Management System on the default drive using the following directory drive:”\Program files\[Polycom folder]”. Custom installation enables you to choose a different drive or directory to install the program files to. Upgrading from a previous version Click on setup.exe and follow the onscreen instructions.
Licensing Information Overview Global Management System Licenses are based on the number of subscribed endpoints. Global Management System is a software application that enables the user to enter as many license keys needed to manage endpoints within a video communications network. Each of these license keys will correspond to one of the following predefined license packs enabling ‘n’ number of devices: 1, 5, 25, 100, 500, or 3000 seats.
Licensing Information Product Activation Proper licensing is necessary to operate Global Management System. In order to activate Global Management System, all license numbers must be activated and converted into a key code. First time Installation 1. Launch a web browser and go to this URL, http://extranet.polycom.com and go to Product Activation. Figure 1.7 Polycom Resource Center > Product Activation page 2. Enter the license number in the “License Number field” on the label of the packaging.
Licensing Information Click Generate after entering each license number. When applying the configurator key codes into Global Management system, use the last key code generated because this will contain the cumulative number of seats for this serial number. Applying the key code in Global Management System When adding additional licenses and no installation is involved, the key code can be applied by logging into Global Management System and navigating to the Configuration > License Authentication screen.
Licensing Information Premier Service Global Management System comes with an initial 90-day warranty entitling the customer to maintenance support including software updates (bug fixes), as well as software upgrade (new feature) releases. Bug Fixes may come in the form of a new revision of software or just a patch release.
Installation and Configuration Tips Introduction In order to achieve maximum performance and proper operation of Global Management System, the server upon which it is installed must be configured correctly. The following guidelines aids in configuring a Windows 2000 or 2003 server that can provide the best performance and avoid compatibility or operational problems.
Installation and Configuration Tips The server should not be configured with multiple IP addresses. If the machine is dedicated to hosting Global Management System as is recommended, a single IP address is adequate. Having multiple IP addresses will complicate the Global Management System configuration process. Service Pack Installation: Windows 2000 Service Pack 3 If you are running Windows 2000 Server, Windows 2000 SP3 is required.
Installation and Configuration Tips configuration script and Use a proxy server are not checked. If any of these settings is enabled, uncheck it, click OK and reboot the server to insure that the new settings take effect. Internet Information Services Global Management System is a web-based application built using facilities provided by Microsoft Internet Information Services (IIS). If you are using Windows 2000, IIS should have been installed by default.
Logging on Accessing the Global Management System Console To access the Global Management System console user interface from the server or the client, open Internet Explorer and enter the IP address or name of the server that hosts the Global Management System services.
Logging on Logging on to Global Management System User name: admin (This is the default user name.) Password: blank as in no characters (Upon initial login, the system will immediately require a change in the password to something containing characters.) NOTE: The logon for Global Management System is not the same as the logon for the Polycom Datastore. Figure 1.9 Global Management System Login screen To learn how to make changes to the user name and password, please refer to page 101.
Product Overview The program’s default page is the System Management page. The main navigation on the left hand side of the screen provides easy access to all of the sections of Global Management System. Figure 1.
Product Overview Feature summary continued Provisioning Push new configuration settings to a group of Polycom group video endpoints Create separate profiles tailored to different Polycom group video endpoints Account Management Set up accounts used to track video calls Reports Call Detail Record - Details information of ViewStation, V-Series, iPower, and ViaVideo video calls Network Status - Describes statistics of endpoint usage Device Tracing - Diagnose endpoint issues by logging endpoint activity System
Product Overview The table below shows which Global Management System features support which devices.
2 System Management System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network. Management of your Video Communication network begins here. Global Management System enables the monitoring and management of video endpoints. Also, monitoring capabilities have been extended to include other Polycom management tools such as the MGC, WebCommander, PathNavigator and third party endpoints. Figure 2.
System Management Console Overview • The System status of listed endpoints can be seen at a glance • Search for, add and delete systems to/from your network • Remotely administer a system using the Manage System button • Send Message button allows for communication between the System Administrator and the ViewStation, ViaVideo or iPower user • More detailed information for a specific device is summarized in the System Information window, which is right below the system list Figure 2.
System Management Console The table below details what the icons represent for each column in the System Management Page. NOTE SoundStation VTX 1000 features supported below include Connectivity Status, System Name, Device Type and Address, with the address indicating the phone number (or extension) of the system in question, not the IP address.
System Management Console Column header Errors and Warnings Description The number on the icon indicates the number of errors or warnings occurring with the system. Errors and warnings can occur with a system concurrently. For this case, the number of errors and warnings occurring with a system will appear on the combination icon. This information will be detailed on the Alerts Tab. Errors are generally critical to the operation of the unit.
System Management Console Column header Errors and Warnings cont. Description Warnings Low Battery The battery in the video endpoint remote control is running low. Lost Directory Server The iPower cannot display the Global Directory. The Directory server may be offline. Web Server Redirect Redirect response string (HTTP 3XX) returned from an Other Device server.
Modifying the System List The utility buttons on the right hand side of the screen allow you to change the information in the system list. Search Search for systems on the network which have not been added to the database.
Modifying the System List Adding a System Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone endpoints, and management programs or other (third party) device to the Global Management System database. Adding a ViewStation 1. Click on Add System. A new window will appear. 2. Choose the device type you want to add with the pull down menu. 3. Enter the IP address or LAN host name of the system and the password if the system has a password set. 4. Click on OK.
Modifying the System List Adding a System Adding a PathNavigator or a WebCommander 1. Click on Add System. A new window will appear. 2. Choose PathNavigator or Web Commander from the pull down menu. 3. Enter the IP address or LAN host name of the system and the name you would like to identify this system by. 4. Click on OK. The System Management window will refresh and the device name and address will appear. Adding an MGC 1. Click on Add System. A new window will appear. 2.
Modifying the System List Editing a System Normally, the Global Management System automatically detects IP address changes for ViewStations and ViaVideos and updates its database with the new information. However, certain circumstances can arise where the server and the endpoints are unable to communicate with one another and this automatic detection is not possible. This is especially true in the case of IP address changes for WebCommander and third party endpoints.
Modifying the System List Deleting a System When a system is deleted from the Global Management System database, it is still connected to the network but is no longer being managed via Global Management System, (except SoundStation VTX 1000). 1. Select the device you wish to remove from the list. 2. Click on Delete System. The Delete System dialog box appears which states, “Are you sure?” 3. Click on Yes to confirm.
Other System Management Functions Acknowledge Help Clears help icon and sends a message to the user Send Message Sends a message to the ViewStation or ViaVideo Manage System Launches management web page for the selected device Below is a table showing which buttons support which device.
Other System Management Functions Manage System Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network. Any endpoint can be managed by calling up it’s IP address in any web browser. To remotely manage a system through Global Management System, select the system of interest in the system list and then click on the Manage System button. A new browser window will appear displaying the endpoint’s web page.
Other System Management Functions IPower cont. After launching WebRemote, the password has to be manually entered. This is the administrator password on the iPower system. If you are already logged in to a Windows domain account that has administrator privileges on the iPower system, then you are automatically authenticated when launching WebRemote. Therefore, a password is not required.
System Information Window This window contains information specific to the device selected in the System list. Below is a screenshot of System Information tabs for a ViewStation. Figure 2.3 System Management Tabs Detailed information regarding the tabs for each device is found in the appendix on page 118. General With the exception of the General Tab, the descriptions below pertain to the video endpoints.
3 Global Directory The Global Directory allows you to manage an enterprise wide address book server that can support ISDN and IP dialing. With automatic video endpoint registration into the Global Directory, dialing information, country codes and dialing rules are automatically captured and updated. So calling anywhere in the world will be as simple as using the speed dial function on your telephone.
Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Global Management System or imported address books from other servers. The default address book is titled “MAIN” unless an administrator has modified its name. Other address books can be viewed by using the pull down menu. Figure 3.
Global Directory Console Multiple Address Books Multiple address books can be stored in the Global Directory for different departments, countries, buildings, etc. The accessibility of address books can be configured so to limit access of certain address books by a video user. The system administrator can restrict access to certain address books. For example, the CEO’s address book may have restricted access. Therefore all video endpoints will not have access to the addresses in the CEO’s address book.
Modifying the Address Book New Address Books Upon installation of the program, the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints. As long as a video endpoint is configured with the server’s IP address it will dynamically register with the Global Directory and appear in the default or main address book. Hence, the Global Directory will contain addresses of video endpoints pointing to that server.
Modifying Addresses in the Global Directory Modifying addresses in the Global Directory works differently with dynamic entries, static entries and replicated entries. Polycom video endpoints that automatically register their addresses into the Global Directory are dynamic entries. Static entries are addresses that are manually entered into the Global Directory. Dynamic entries Dynamic entries are Polycom video endpoint addresses that register automatically with the Global Directory.
Modifying Addresses in the Global Directory As the administrator, there are three functions that are allowed in modifying Global Directory entries: New Address Creates a static entry in the Global Directory Edit a static address Edit the contact information Edit a dynamic address Change the list and view settings for the video endpoint entry Delete Address Deletes an entry New Addresses Creating a dynamic entry In order for Polycom video endpoints to register with the Global Directory you must configu
Modifying Addresses in the Global Directory New Addresses Figure 3.2 Global Directory > New Address For IP IP Address: IP address of video unit E.164: H.323 alias that this unit can be identified by as a dial string. Rate: The maximum speed which this unit can be called at. For ISDN ISDN Country Code: Country code where unit resides ISDN Area Code: Area or City code where unit resides ISDN Number A: ISDN Number of unit ISDN Number B: If this unit has a 2x64 ISDN line configuration, the second ISDN number.
Modifying Addresses in the Global Directory New Addresses Determining video call rate for ISDN entries Entering the call rate information when creating a Static entries is relevant for non-Polycom endpoint entries. However, you can enter the call rate for Polycom endpoints that cannot auto register with the Global Directory. For ISDN, the model of the video endpoint determines the rate and the maximum number of ISDN lines the endpoint is equipped with.
Modifying Addresses in the Global Directory Editing Addresses Editing a dynamic entry When a dynamic entry is selected, there is no option to edit the contact information. The Edit Address feature functions differently for dynamic entries: the administrator can select which address book a video endpoint will appear in. Also, the administrator can set the address book permissions for a video endpoint. Selecting which address book the endpoint will appear in 1.
Modifying Addresses in the Global Directory Editing Addresses Editing a static entry You can only edit the contact information. Listing a static entry in multiple address books works differently than dynamic address books. This address will only appear in the address book that it was created in. In order for this address to be listed in multiple address books, it has to be entered into each address book. 1. Select the video endpoint of interest 2. Click on Edit Address. 3.
Modifying Addresses in the Global Directory Deleting an Address Dynamic entries can be deleted but if the endpoint is still online, it will re-register within 10 minutes. If the endpoint is offline, then the entry will remain deleted until the endpoint comes back online. The Global Directory will allow you to permanently remove static entries. Since static addresses are manually added, these addresses will remain in the Global Directory until the entry is removed.
Importing and Exporting the Global Directory Information on Importing the Directory Click on this button to import a comma-delimited (.csv) address book exported from another Global Directory. Use this feature to share address book information between sites that cannot register with the same Global Directory server. For example, a satellite office without a full-time Internet connection might want to periodically import address books from the corporate server.
Global Directory Configuration Configuration button This window shows how the Global Directory password can be set and how to configure your server for ILS and LDAP support.
Global Directory Configuration Global Directory Password The Administration Password gives the video endpoints access to the Global Directory and its administration tools. If this password is set on the Global Directory server, the password must be entered in the video endpoint’s Global Address Preferences screen before a user can access the Global Directory. If the server has no password set, the password field in the Global Address Book Preferences screen must be left blank. Figure 3.
Global Directory Configuration Adding LDAP and ILS Support Support for your Lightweight Directory Access Protocol (LDAP) and Internet Locator Server (ILS) server is a new feature and poses many advantages. LDAP support can be used in email programs and Web Browsers to access directory listings. ILS is a dynamic directory service which maintains a dynamic database of users online to facilitate real-time communication over IP for Microsoft NetMeeting™.
Global Directory Configuration LDAP Organizations with remote and international campuses will have their local endpoints reporting to a local Global Directory server. Since Global Management System supports LDAP, the Global Directory will replicate the directory entries to and from LDAP. The information replicated onto the LDAP server from one Global Directory can then be replicated to another Global Directory within that organization.
Global Directory Configuration Configuring the server for LDAP 1. From the Global Directory window, select the Configuration button. A pop up window will appear. 2. Two tabs are labeled with ILS or LDAP. Select the LDAP tab. 3.
Global Directory Configuration Configuring your Server to Allow Updates to the Active Directory Schema 1. Open a DOS command prompt. 2. Run command: “regsvr32 c:\winnt\system32\schmmgmt.dll”. If successful a window will appear and state Dll Register Server Succeeded. 3. From the Start Menu: Select Run and type the following command line: “mmc /a” and the Microsoft Management Console window will open up. 4. From the console drop down menu: select Add/Remove Snap in. A new window will open up. 5.
Global Directory Configuration ILS An Internet Locator Server (ILS) server is a directory that stores names, aliases, Email addresses, and IP addresses of registered users. ILS works differently in the replication of directory information but yields the same result of all networked Global Directories containing the same directory information. Networked directories will report to one ILS server. The entries from all networked Global Directories will post their directory entries to the ILS server.
Global Directory Configuration Configuring the server for ILS 1. From the Global Directory window, select the Configuration button. A pop up window will appear. 2. Two tabs are labeled with ILS or LDAP. Select the ILS tab. 3. Enter the following information: Field Description Address Name or IP address of server Port Use 0 to accept the default protocol If ILS is from Site Server 3.0, then its port is 389. If ILS is from Windows 2000, the its port is 1002. LOGIN Optional PASSWORD Optional 4.
ViewStation Configuration for the Global Directory In order for a ViewStation to auto register with the Global Directory, the ViewStation must be configured to look up the server. This allows the ViewStation to access and register with the Global Directory. From the ViewStation’s main screen go to: System Info > Admin Setup > LAN/H.323 > Global Address Book > Server > From the ViewStation web page Highlight the system of interest in the System list and click on Manage System.
iPower Configuration for the Global Directory In order for an iPower to auto register with the Global Directory, the iPower must be configured to look up the server. This allows the iPower to access and register with the Global Directory. From the iPower web page go to: Highlight the system of interest in the System list and click on Manage System.
ViaVideo Configuration for the Global Directory In order for a ViaVideo to auto register with the Global Directory, the ViaVideo must be configured to look up the server. This allows the ViaVideo to access and register with the Global Directory without having to be replicated through an ILS Server. From the ViaVideo web page go to: Highlight the system of interest in the System list and click on Manage System.
V-Series Configuration for the Global Directory In order for a V-Series to auto register with the Global Directory, the V-Series must be configured to look up the server. From the V-Series admin interface go to: Admin Settings > Global Services > Directory Servers Field Description Global Directory (GDS) Specifies the IP address or DNS address of the Global Directory Server. Register Registers this system with the Global Directory Server.
4 Software Update In the Software Update window, Polycom video endpoints connected to your network can be updated with the latest software release. Software Update enables you to update multiple systems simultaneously even with the different software requirements for each model. Figure 4.
Software Update Console The table below defines what information is displayed with each column header. Column header Description Connectivity Status Green network icon - Indicates that Global Management System can successfully communicate with the system. Green network icon with log - Global Management system is logging system information. Red network icon- The server is unable to communicate with a system.
Updating ViewStation Software How to perform a Software Update 1. 2. 3. 4. Configure Software Update by setting the file path for each model’s softupdate.exe file. Select endpoints for Software Update. Choose Update. Monitor Status of Software Update. When Software Update is completed, the status indicated should say successful for the updated endpoint. The software update status for the selected endpoints can be cleared by clicking on the Clear Status button.
Updating ViewStation Software Update Function 1. Choose the option “Now” or “Later”. 2. Click on OK. Now Choosing Now will result in the immediate software update of the selected Polycom video endpoints. Later The Later option allows you to update devices by Server Date/Time or by Device Date/Time. When clicking on Update Later, a dialog box will appear requesting the date and time.
Updating ViewStation Software ViewStation Date/Time Choosing to update your machines by Device Date/Time will update the device at the designated time. If you choose to update by this feature, your device must be configured with the correct time difference from Greenwich Mean Time (GMT). To configure your ViewStation follow the steps below: From the ViewStation’s main screen go to System Info > Admin Setup > LAN/H.
Updating ViewStation Software Status You can validate your Software Updates by viewing the status column in the Software Update window. The following are possible results when proceeding with Software Update.
Updating ViewStation Software Software Update Log Every time Software Update is performed, Global Management System creates a log of all the software update events that occur. This log file details the steps to completion for a given Software Update. If Software Update failed during the process, then all steps until the point of failure will be logged here. Using this file, further analysis can be made in determining why the ViewStation did not update.
Updating ViewStation Software Cancel Software Update The cancel feature allows cancellation of the pending Software Updates. This can be done by selecting endpoints you wish to cancel Software Update for. Once the selection(s) is made, click on Cancel Update. NOTE To cancel Software Update, the endpoints can only be in pending status.
Software Update Configuration Configuring Your Server for Software Update In the previous version of Global Management System, the location of the Software update executable files on the server had to be specified in Global Management System for this feature to work. Now the Software Update executable files can be uploaded onto the server straight from your client machine. Upload Sets the file path of softupdate.exe To Configure Software Update: 1.
5 Provisioning Provisioning is key to centralized management of your video network. With provisioning, the administrator can simultaneously configure a group of video endpoints from a single location. Provisioning replaces the endpoint’s files by uploading a new set of files that contain different settings. This feature eliminates the need for the administrator to configure the endpoint manually each time an endpoint is deployed or when a group of endpoints need to be reconfigured.
Provisioning Console Here is a screenshot of the provisioning console. Figure 5.1 Provisioning System status column added Current profile for selected endpoint For determining time zone of endpoint Monitor Provisioning Status Profile that is to be provisioned Selection Buttons Provisioning buttons Page for setting provisioning profiles Tab section to get detailed info for systems Provisioning functional buttons Provision Click on this button to schedule Provisioning for the endpoints.
Provisioning Console Column header Description Connectivity Status Green network icon - Indicates that Global Management System can successfully communicate with the system. Green network icon with log - Global Management system is logging system information. Red network icon- The server is unable to communicate with a system. Yellow network icon - Indicates that Global Management System is able to query the system, but is unable to receive status updates.
Provisioning Scheduler How to schedule Provisioning 1. Select the endpoints by either choosing the Select All button or individually clicking on each preferred endpoint 2. Click on the Provision button, the Date/Time to provision window will pop up. 2. Choose a profile from the pull down menu. To learn how to create profiles, see page 79. 3. Choose “Now” or “Later”: If “later” is chosen, designate the scheduled time to perform provisioning and “Server Date/Time” or “Device Date/Time”.
Provisioning Scheduler Status Here are the possible states that are returned when provisioning. Status Column Description Pending Pending to Provision Updating Provisioning in progress Successful Provisioning completed Failed Could not perform Provisioning Here is a list of the possible reasons why a system is not yet provisioned or failed to provisioned. Pending State 1. The device is offline. 2. Device is in a call. Failure State 1. Provisioning profile does not exist 2.
Provisioning Scheduler Provisioning Log file If Provisioning shows that the system has failed to receive the new settings, a file will be sent to one of the folders below. This log file will detail the steps to completion for a Software Update if the ViewStation failed to provisioned. If GMS is installed in drive:\Program files\Polycom\PWX, the file path will appear like this: drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.
Provisioning Configurations This screen contains a list of profiles that were created and its associated device type. A profile defines pages with fields that can be configured in the endpoint. These are a subset of the fields that appear when the admin screen is called up from the endpoint interface or web browser. Figure 5.
Provisioning Configurations Adding a profile Figure 5.3 Provisioning > Provisioning Configurations > Add configuration profile 1. Click on Add, the Add Configuration Profile window will pop up. 2. Choose the Device type from the drop down menu. 3. Enter a profile Name to identify the profile. If based on an existing profile, check this box and choose the base profile from the drop down menu. NOTE Profiles can be based on other profiles.
Provisioning Configurations Add Profile Window Figure 5.4 Provisioning > Provisioning Configurations > Add configuration profile Navigate through the ViewStation admin window For page to be provisioned make sure this is checked Must click on Save Profile to update profile. The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint interface. Not all fields are provisionable since some fields are unique to each endpoint such as the ISDN phone number.
Provisioning Configurations Add Profile Window cont. 3. Enter the necessary information required by the fields. When “Enable this for provisioning” is checked, all items on that page will overwrite information in the current identical fields in the endpoint’s settings. For example, as in the screenshot above, “Auto Answer” is configured to Yes and “Allow User Setup” to No.
Provisioning Configurations Endpoint Administration Setup The following menus mirrors the primary navigation level in the Add Profile window for a VSeries, ViewStation and iPower. Some of the selection items found in the video endpoint interface and Web Pages are not present. These selection items are not provisionable through Global Management System. For a more in depth view that explains what each field is in the ViewStation Admin Setup Menu or iPower Admin Tools Menu, please refer to Appendix.
6 Account Management This feature is used to set up accounts to track endpoint usage time. Accounts can be created for a particular group or department. If the account user accesses an endpoint shared by many departments, the usage time can be tracked with the results shown in Call Detail Record. Account Management is useful for the accounting department to reconcile usage time by account number and to bill the department for ISDN minutes accrued. Figure 6.
Managing Endpoint Accounts Adding an Account 1. Click on Add Account; a pop up window will appear. 2. Enter the appropriate account name/number and description. 3. Click on OK. The screen will reload and the account information entered will appear on the Account Management screen. Removing an Account 1. Select on the desired account for removal. 2. Click on Remove Account, a dialog box will appear. 3. Click on OK to confirm removal of account. The screen will refresh with that account removed.
Account Configuration In order for Global Management System to record account usage in Call Detail Record, Account Validation must be configured on the endpoint: System Info > Admin Setup > LAN/H.323 > Global Management > Global Management System Setup > Field Description Require Account Number to Dial Must be checked Validate Account Optional Require Account Number to Dial When this feature is checked, the endpoint user must first enter an account number before proceeding with a conference call.
7 Reports Global Management System will generate reports of video endpoint usage. The implementation of the report feature is for administrator access to the historical activity of network events. Two types of reports can be generated in Global Management System: Call Detail Record Detailed information regarding video endpoint calls are displayed in this report Export Call Detail Record as a comma delimited file for analysis.
Call Detail Record Calll Detail Record Introduction Global Management System will generate call usage reports for each Polycom video endpoint to that server. These reports can be used for billing purposes or for troubleshooting purposes. Call Detail Record has been revamped in this version of Global Management System. The change in the graphical user interface reflects a more consistent look and feel with the rest of Global Management System.
Call Detail Record Call Detail Record for Billing The Call Detail Record Feature can be used to bill back departments for their video usage or, if you are a service provider, customers. Billing back through Call Detail Record is most effective when used in conjunction with Account Management. The account numbers, which are set up in Account Management, allows for reconciling the cost of video usage with an identifiable user.
Call Detail Record Generating a Call Detail Record Instructions on creating a report. Details are given below. 1. 2. 3. 4. 5. From the Reports menu, click on “Call Detail Record”. Select Systems for reports Click on Generate Report. Choose options for report customization. This is an optional step. Once the options have been selected, click on Generate. Figure 7.
Call Detail Record Generating a Call Detail Record Generate Report If no options are chosen and the Generate Button is clicked on, then the report will be based on the following default settings. • ISDN calls • Outbound calls • Successful calls - calls that only connected • Date range is defaulted to all calls in the database for selected endpoints. Customizing Reports You will be able to select different options for generating a report customized to your needs.
Call Detail Record Interpreting the Report Figure 7.3 Call Detail Record > Report Account numbers appear here Name of video endpoint Date and time of call Far site address Direction of call: Inbound or Outbound Duration of video call Number of channels used Save file to .CSV format The order given here is the same order for both the html report and the .csv report. The table below describes the meaning of each for report interpretation. Column header Description Acc’t Account.
Call Detail Record Interpreting the Report cont Column header Chan. cont. Description NOTE iPower systems show only 0 or 1 for the number of channels, regardless of the actual number of ISDN channels used in an H.320 calls Providers usually charge by how many lines connected, so in general, every 2 channels connected equals 1 ISDN line. If the endpoint has ISDN bonding, then the number of channels shown connected is what is shown.
Call Detail Record Exporting Call Detail Record Call Detail Record can be saved as a comma-delimited file and imported to a spread sheet program for further analysis. To save Call Detail Record: To save Call Detail Record 1. Click on Generate CSV file in the Generate Report window or click on To CSV at the bottom of the report page. A File Download dialogue box will appear. 2. Choose your options stated in the dialogue box. Double clicking on the .
Network Status Report Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online, how many systems are being managed. At the top, the report provides information of the overall management status for the video network. Also, the information is broken down to summarize the details for each device type.
Network Status Report Video Network Status Report The table below describes which report features support each device type: Feature ViewStation, ViaVideo iPower Path MGC Web Other FX/EX and Navigator Commander Device V-Series Managed X X X X X X X Online X X X X X X X Requesting Help X X X No No No No Having errors X No X No X X X Having warnings X No X No X X No In Call X X X No No No No Software Update pending X No No No No No No Software Update fa
Device Tracing Device tracing provides diagnostic capabilities in Global Management System. Endpoint activity such as the handling of the remote control or gatekeeper communications is logged when device tracing is enabled. If issues are occurring with an endpoint, enabling device tracing can help with diagnosing the situation. Figure 7.5 Device Tracing Currently, the device types supported in Device Tracing are the ViewStation and V-Series models.
8 System Configuration System Configuration Overview Changing the server configurations can be found by clicking on the wrench icon in the top right hand corner of your browser window. On this screen, you will find a gateway to different pages where the following can be set: Group Administration Add, modify and remove groups. Set group permission levels.
Group Administration Group Administration enables for setting up group permissions. Users of Global Management System can belong to one of the 3 default groups: Administrator, Operator, AR/Billing or a newly created group. Administrator: Has the complete access to all facets of the application. This includes monitoring, management and reporting. The administrator can make changes to all items in menus stated above. Operator: The administrator determines access.
Group Administration Adding a Group 1. Click on the Add Group button. A Dialog Box will appear and ask for the required information: name and description. Figure 8.1 Configuration > Group Administration > Add Group 2. Enter Group Name and Description. 3. Click on OK. The window will enlarge. The Group Name and Description will be listed in the top section of the window. The left hand side mirrors the main navigation in Global Management System.
Group Administration If an item such as System Management is selected, the permission levels are to View, Perform Device Specific Task and Manage Device Configuration. Select the level of access for the specified group. 4. Navigate through all major sections and select the level of access for the specified group. The View permission level must be checked in order for the other selectable permission levels appear. 5. Click on Save Group.
User Administration On this screen you will be able to add users to access Global Management System. All users have complete access to managing all sections of the program. As the default, the user name: admin can never be deleted from the list. Adding a User 1. Click on the Add User button. A Dialog Box will appear. 2. Fill in the required information: • Enter the Name. The Name cannot be longer than 10 characters. • Choose the Group which this user will be a member of.
Server Preferences On this screen you will find the links for Software Update Configurations, ViewStation Status URL, Database compaction and Email server setting. Software Update Configuration Please refer to page 71 for more information on Software Update Configuration. Provisioning Configuration Please refer to page 78 for more information on Provisioning Configuration. Email Configuration Enter the address of the email server here for Remote Alert Notification to send emails.
Server Preferences Device Specific Configuration Select the desired device type from the pull-down menu. For all Devices Polling Global Management System polls the devices it is managing, with a polling period specific for each the device type. The default polling period for each device type is shown below.
Server Preferences Device Specific Configuration For Polycom Video Endpoints Default Password If each video endpoint in your organization has the same administrative password, enter the default password information. This will enable you to manage systems that have an existing administrative password. This does NOT reset the administrative password on the video endpoint. Instead, by setting the default password on the server, Global Management System will now be aware of the unit’s password.
Server Preferences Device Tracing Configuration This new window will set the configuration parameters for the number of devices that can have data logged at one time. The recommended maximum number of devices to be traced at one time is 60. Any number set higher than 60 risks increased network traffic. To enable device tracing for the endpoint, go to the Device Tracing page under Reports or on the System Management page, edit an endpoint.
Server Preferences CDR Maintenance Configuration Report configuration enables the user to set the variables for storing CDR data. Archive data older than - How often data is archived and written to disk. At this point, the data that is archived is removed from the database and can only be viewed by using the archived files on disk. Delete archives older than - The number of days archived data remains on disk before deletion.
Remote Alert Notification A Remote Alert Notification system has been implemented for 24/7 troubleshooting. Due to the high mobility of a system administrator’s job, the remote alert notification system can inform the administrator of network errors for endpoints. Two types of remote alert notifications can be created: Email and SNMP. SNMP is now accessible as a remote alert.
Remote Alert Notification Email Notification Email Notification has been enhanced to be more customizable in alert configuration. This enables the administrator to receive a more tailed remote alert. The category types now match the redesigned endpoint columns. Figure 8.4 Configuration > Remote Alert Notification > Add Email Alert Enter the alert name.
Remote Alert Notification Email Notification Message Example of Problem System(s) is/are not responding System is off, Network issues, not reachable by IP Connectivity problem Indicates that Global Management System is able to query the system, but is unable to receive status updates. System(s) reporting errors Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with. The gatekeeper might be in an offline state.
Remote Alert Notification Email Notification Here’s an example email that is sent when a user requests for help. From: GMS - LAN Host Name [Originating Email Address] Sent: Friday, September 01, 2001 10:00 AM To: Video Communications Network Administrator Subject: GMS Alert: 2 system(s) requesting help Body: VS Conference Room #1001 - Call 565-1212 Marketing Conference Room - Call 565-1213 An email of a particular type (i.e., help request) will only be sent once for each status change.
Remote Alert Notification SNMP Configuration Figure 8.4 Configuration > Remote Alert Notification > Add SNMP Alert Enter the Alert Name. This is used to identify the Alert. This box must be checked for SNMP notification to be enabled Check off which error messages you want to receive for each device type Indicate how often you want to receive error messages The table above shows what type of messages are sent for each device. Adding a SNMP alert 1. Click on Add, a new window will pop up. 2. Name the Alert.
Remote Alert Notification SNMP Configuration Notification Configuration Message Example of Problem System(s) is/are not responding System is off, Network issues, not reachable by IP Connectivity problem Indicates that Global Management System is able to query the system, but is unable to receive status updates. System(s) reporting errors Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with. The gatekeeper might be in an offline state.
Appendix
Appendix Connecting ViewStations to the LAN Make sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation. See the ViewStation QuickStart booklet for details. 1. Turn on the ViewStation. 2. Press the right arrow button on the remote control to select the System Info icon. Then press the SELECT button to select it.
Appendix Enabling Global Management System on the iPower Two items need to be configured in the iPower system before Global Management System can manage the iPower. • Enable WebRemote in the iPower. • Configure the gms_admin user in the Administrator Tools folder in Windows. An optional but recommended item would be to change the iPower system password. Enable WebRemote in iPower AdminTools 1. Go to Start > PictureTel iPower > Administrator Information > Admin Tools. 2.
Appendix Modem Installation for SoundStation VTX 1000 Device Support The Global Management System (GMS) version 6.10 and above, provides Device Support for SoundStation VTX 1000 conference phones. Unlike other devices supported under GMS, SoundStation VTX 1000 is an analog conference phone that requires that a modem to be installed to the GMS Server for device support. The recommended modem for SoundStation VTX 1000 Device Support under GMS is the RapidPort/4 Dual Unit PN: 301-1012-08.
Appendix System Information Window - ViewStation General Tab This window displays the following System Management information for the selected ViewStation. Field Description System Name Name of ViewStation Host name LAN Host Name IP Address IP Address of ViewStation Line Status Displays a row of icons each indicating the state of an ISDN line or IP connection. A green arrow pointing up indicates the line is connected and initialized.
Appendix System Information Window - ViewStation Interface Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Field Description WAN enabled States whether this ViewStation is connected to the WAN WAN Type The type of WAN interface connected to the ViewStation such as ISDN BRI, ISDN Quad-BRI, V.35/RS-449, PRI, etc. Line Status Shows the status of each WAN interface line connected to the system.
Appendix System Information Window - ViewStation Call Status Tab On this screen you will find detailed information regarding the video call. Each row represents a channel the ViewStation can potentially use. When the call status ball is green that system is in a call and all the data shown in this window is current for that system. If the call status ball is grey, the data shown represents information for that last incoming or outgoing call. Video Calls over IP If the ViewStation establishes an H.
Appendix System Information Window - ViewStation Network Stats Tab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViewStation is not in a call, the statistics will appear as dashes.
Appendix System Information Window - ViewStation Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call. If the ViewStation is not in a call, the statistics will appear as dashes.
Appendix System Information Window - ViewStation FX and EX Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call. If the ViewStation is not in a call, the statistics will appear as dashes.
Appendix System Information Window - ViewStation Video Tab Administrators will be able to view video sent and received by the selected ViewStation and confirm connection. The video window displays updates approximately once every five seconds. The screen on the left-hand side shows near video, video out, and the screen on the right displays far video, video in.
Appendix System Information Window - V-Series General Tab This window displays the following System Management information for the selected V-Series. Field Description System Name Name of V-Series Host name LAN Host Name IP Address IP Address of V-Series Line Status Displays a row of icons each indicating the state of an ISDN line or IP connection. A green arrow pointing up indicates the line is connected and initialized. A red arrow pointing down indicates the line could not be initialized.
Appendix System Information Window - V-Series Interface Tab The type of network connections, associated addresses and network names for the selected VSeries are revealed in this window. Field Description WAN enabled States whether this V-Series is connected to the WAN WAN Type The type of WAN interface connected to the VSeries such as ISDN BRI, ISDN Quad-BRI, V.35/ RS-449, PRI, etc. Line Status Shows the status of each WAN interface line connected to the system.
Appendix System Information Window - V-Series Call Status Tab This table displays the following Call Status information for the selected V-Series. Field Description Call Status For H.323 calls, one green ball represents system is in a call. For H.320 calls, each green ball represents an ISDN channel that is connected during a call.
Appendix System Information Window - V-Series Network Statistics Tab This table displays the following Network Statistics information for the selected V-Series.
Appendix System Information Window - V-Series Advanced Statistics Tab This table displays the following Advanced Statistics information for the selected V-Series.
Appendix System Information Window - ViaVideo General Tab This window displays the following System Management information for the selected ViaVideo. Field Description System Name Name of ViaVideo LAN Host name Computer name entered in your Windows network configuration settings IP Address IP address of ViaVideo Model ViaVideo Model Country Country where this ViaVideo resides Call Status For H.323 calls, one green ball represents system is in a call.
Appendix System Information Window - ViaVideo Interface Tab The type of network connections, associated addresses and network names for the selected ViaVideo are revealed in this window. Field Description IP Address IP Address of computer hosting ViaVideo H.323 Name The system name of ViaVideo. Generally used with Gatekeeper H.323 Extension The H.
Appendix System Information Window - ViaVideo Call Status Tab The type of network connections, associated addresses and network names for the selected ViaVideo are revealed in this window. Field Description State Status of the call (connected or disconnected) Call ID Number of system ViaVideo is connected to at this moment Name Name of System ViaVideo is connected to at this moment Extension If used, H.
Appendix System Information Window - ViaVideo Network Stats Tab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViaVideo is not in a call, the statistics will appear as dashes.
Appendix System Information Window - ViaVideo Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call. If the ViaVideo is not in a call, the statistics will appear as dashes.
Appendix System Information Window - ViaVideo Details Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Video Field Description Color Depth Number of colors set for monitor properties Display Mode Type of video mode Driver Video card driver VGA Resolution Monitor resolution Audio Field Description Output Audio output (i.e.
Appendix System Information Window - iPower General Tab This table displays the following System Management information for the selected iPower. Field Description Site Name Name of iPower unit LAN Host name Computer name entered in your Windows network configuration settings. IP Address IP address of the iPower Line Status Displays a row of icons each indicating the state of an ISDN line or IP connection. A green arrow pointing up indicates the line is connected and initialized.
Appendix System Information Window - iPower Interface Tab The type of network connections, associated addresses and network names for the selected iPower are revealed in this window. Field Description WAN enabled States whether this iPower is connected to the WAN WAN Type The type of WAN interface connected to the iPower such as ISDN BRI, ISDN Quad-BRI, V.35/RS-449, PRI, etc. Video Number Video Number of iPower Line Status Shows the status of each WAN interface line connected to the system.
Appendix System Information Window - iPower Call Status Tab This table displays the following Call Status information for the selected iPower. On this screen you will find detailed information regarding the video call. All calls are represented by a single ball, regardless of the number of channels used. When the call status ball is green, that system is in a call and all the data shown in this window is current for that system.
Appendix System Information Window - iPower Network Stats Tab This table displays the following Network Statistics information for the selected iPower. ISDN voice and VoIP call information is not supported here. Field Description Video Protocol for people and content The video transfer protocol in use (H.261, H.263, etc.) for transmit and receive. Video Format for people and content The format of the video data (QCIF, FCIF, etc.
Appendix System Information Window - iPower Advanced Stats Tab This table displays the following Advanced Statistics information for the selected iPower. Field Description Tx Rx Video Rate for people and content Transmitting video rate Receiving video rate Video Rate Used for people and content The actual amount of bandwidth being used for video data The actual amount of bandwidth being used for video data Video Frame Rate for people and content The current number of video frames per second.
Appendix System Information Window - iPower QoS Tab Quality of Service is a set of components that allows the differentiation and preferential treatment of network traffic. This table displays the following QoS information for the selected iPower. Field Description For People video, content video and Audio Tx Rx Service Type Service Type specifies the level Service Type specifies the level of service required by the data of service required by the data flow. flow.
Appendix System Information Window - VTX 1000 General Tab This window displays the following System Management information for the selected VTX1000. Field Description System Name Name of VTX 1000 Phone Number: Phone Number of VTX 1000 Device Serial Number: Serial Number of VTX 1000 Model: VTX 1000 model type. Software Version: Current Version of Software on VTX 1000 GMT: The current local time of the VTX Series expressed in GMT.
Appendix System Information Window - PathNavigator General Tab Field Description System Name Title entered in the Gatekeeper Description field in PathNavigator IP Address IP Address of PathNavigator Software Version Software Version of PathNavigator Local Time The current local time of PathNavigator. Gatekeeper ID Gatekeeper Identifier Summary Tab This table provides a summary of endpoint and bandwidth statistics for PathNavigator.
Appendix System Information Window - MGC General Tab Field Description System Name Name describing the selected MGC Computer Name Computer name of MGC IP Address IP Address of this MGC MCU Status Indicates there is an error or warning occurring with the MGC. This may stem from an error or warning in a card if one of the cards indicate a major error. If none of the cards indicate an error, then, the error is inherent to the unit itself.
Appendix System Information Window - Web Commander General Tab Field Description System server status A 3-digit integer result code of the attempt to understand and satisfy the request.
Appendix System Information Window - Other Device General Tab Field Description System server status A 3-digit integer result code of the attempt to understand and satisfy the request.
Appendix System Information Window - Video endpoints Alerts Tab Errors This column will list errors occurring with this system. The possible error types are as follows: Error Types Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with. The gatekeeper might be in an offline state. Microphone unplugged The iPower is detected to have unplugged microphone from the main unit of the video endpoint.
Appendix System Information Window - MGC Alerts Tab Error System Yes indicates there is a major error occurring with the MGC inherent to the unit itself not stemming from the card. Please consult the MGC Administrator User Guide for troubleshooting information. Cards Slot Number - Slot where card resides. Card Type - Type of card, PRI cards, H.323 cards, etc. Error - Yes indicates a major error is occurring on that card.
Appendix ISDN Information Service Profile Identifiers Service Profile Identifiers (SPIDs) are only allocated by service providers in the United States and Canada. Service providers in these markets create a service profile based on which ISDN features you require, then assign you a unique Service Profile Identifier (SPID) which allows you to use these particular features.
Appendix ISDN Cause Codes Cause Code Cause Description Definition 1 Unassigned number The switch received the sent ISDN number in the correct format; however, no destination equipment uses the number. 2 No route to specified transit network The ISDN exchange cannot recognize the intermediate network through which to route the call. 3 No route to destination The intermediate network through which the call is routed does not service the destination address.
Appendix ISDN Cause Codes Cause Code Cause Description Definition 29 Facility rejected The network cannot provide facility requested by the user. 30 Response to STATUS ENQUIRY The prior receipt of a status inquiry message generated the status message. 31 Normal, unspecified A normal even has occurred with no standard cause applying. No resulting action is required. 34 No circuit/channel available The call cannot be taken because no appropriate channel is available to establish the connection.
Appendix ISDN Cause Codes Cause Code Cause Description Definition 63 Service or option not available, unspecified An unspecified reason prevents the network or remote equipment from providing the requested service option. This might be a subscription problem. 65 Bearer capability not implemented The network cannot provide the bearer capability requested by the user. 66 Channel type not implemented The network or the destination equipment does not support the requested channel type.
Appendix ISDN Cause Codes Cause Code Cause Description Definition 96 Mandatory information element is missing The receiving equipment received a message that did not include one of the mandatory information elements. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: General Setup General Setup ViewStation Field Type Meaning Auto Answer Checkbox option Checked - Enables the ViewStation answer incoming calls automatically Allow Dialing Checkbox option Checked - Enables users to place calls.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 Gatekeeper ViewStation Field Type Meaning Use Gatekeeper Radio Button Used to enable, disable or configure an H.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Advanced Preferences ViewStation Field Type Meaning Primary Call Type Choice Drop Down Menu The default call type for address book entries with multiple call type choices. Secondary Call Type Choice Drop Down Menu The second choice call type for address book entries with multiple call type choices.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Dialing Rules 1 ViewStation Field Type Meaning Number of Digits in Extension User Defined Value Sets the number of digits in the dialing extension. Usually applies to systems that are on a PBX. International Dialing Prefix User Defined Value Prefix required to place international calls. This prefix is automatically appended to any international calls made from the Global Directory.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management GMS Setup ViewStation Field Type Meaning Time Difference from GMT Drop Down Menu Time difference from where the ViewStation is installed and Greenwich Mean Time (GMT). This allows the Global Management administrator to view the local time of the managed ViewStation.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Phone/Audio Phone/Audio ViewStation Field Type Meaning Mute Auto Answer Calls Checkbox option Checked - The ViewStation will automatically place the Microphone Pod in Mute when an incoming call is automatically answered by the ViewStation. Unchecked - The ViewStation will send audio to the far site when a call is automatically answered.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field Type Meaning Snapshot Camera Radio Buttons Select the camera used for snapshots. 1 The ViewStation will use camera number 1 for snapshots. 2. The ViewStation will use camera number 2 for snapshots. 3. The ViewStation will use camera number 3 for snapshots. 4. The ViewStation will use camera number 4 for snapshots.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field Type Meaning Primary Camera Radio Buttons Primary Camera: Select the primary camera used each the ViewStation is powered on. The main camera cannot be disconnected. However, it does not have to be the primary camera. 1. Camera 1 or the Main Camera (default). 2. Camera 2 if connected to the ViewStation. 3. Camera 3 if connected to the ViewStation. 4.
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Security Security ViewStation Field Type Meaning Admin Password User Defined Value The password used to access the ViewStation web interface screen. Meeting Password User Defined Value The Meeting Password is used to view PowerPoint slides over the web. Software Update Password User Defined Value A software update password is required when updating the software over an H.320 or ISDN.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: General Settings System Settings V-Series Field Type Meaning Maximum Time in Call User Defined Field Maximum number of minutes allowed for call length. Allow Mixed IP and ISDN calls Checkbox option If you have both IP and ISDN capabilities, specify whether users can make mixed calls. Auto-Answer Point to Point Pull down menu Yes - Accepts incoming point to point calls automatically.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: General Settings Home ScreenSettings V-Series Field Type Meaning Dialing Display Pull down menu Dialing entry field - Includes the dialing entry field on the Home screen. Display Marquee - Allows the addition of text to the dialing entry field of the Home screen. Enter Marquee Text User Defined Field The Marquee text that will appear in the “Dialing entry field” when Display Marquee is selected.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: General Settings Security V-Series Field Type Meaning Admin Password User Defined Field The password used to access the V-Series web interface screen. Meeting Password User Defined Field The meeting password used by the system for dialing into an MCU for a multipoint conference with a password already set.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network H.323 Settings V-Series Field Type Meaning Enable IP H.323 Checkbox option Checked - Enables IP dialing. Display H.323 extension Checkbox option Checked - Displays the IP dialing extension on the main call screen.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network Firewall V-Series Field Type Meaning Fixed Ports Checkbox option Checked: Enables the use of fixed ports on this system. Fixed TCP ports lower limit User Defined Field Specifies lower limit for TCP fixed ports used by this system. Fixed TCP ports upper limit User Defined Field Specifies higher limit for TCP fixed ports used by this system.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: ISDN BRI Protocol ISDN BRI Protocol V-Series Field Type Meaning Enable ISDN H.320 Checkbox option Checked - Enables ISDN dialing. Number of ISDN Channels to Dial in Parallel User Defined Field This is the number of ISDN bearer channels that will be dialed in parallel when placing an outgoing ISDN call from a BRI or PRI NIC located in slot 0.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Global Services Directory Servers V-Series Field Type Meaning Global Directory (GDS) User Defined Field IP address for the Global Directory server Register Checkbox Checked -Enables this system to appear in the Global Directory when powered on Password User Defined Field Global Directory server password Display Global Addresses Checkbox option Checked -Enables the Global Directory addresses to appear in the V-Series address book
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Monitors Monitors V-Series Field Type Monitor 1 Pull Down Menu Monitor 2 Pull Down Menu PIP Pull Down Menu Meaning The PIP (Picture in Picture) allows the near site to adjust near-camera views while in a call. The following initial settings are available: Auto – The PIP window is displayed when the call is first connected and when the remote control is not resting on a flat surface.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Cameras Cameras V-Series Field Type Meaning Far Control of near camera Checkbox option Specifies whether the far site can control the position of the near-site camera. When this option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site. Backlight Compensation Checkbox option Specifies whether to have the camera automatically adjust for a light background.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Audio Settings Audio Settings V-Series Field Type Meaning Sound Effects Volume Pull Down Menu Sets the volume level of the ring tone and user alert tones. Incoming Video Call Pull Down Menu Specifies the ring tone used for incoming calls. User Alert Tones Pull Down Menu Specifies the tone used for user alerts. Mute Auto-Answer Calls Pull Down Menu Specifies whether to mute incoming calls.
Appendix Line Outputs Level Pull Down Menu Sets the volume level for the line with which it is associated. Master Audio Volume Pull Down Menu Sets the volume level for audio from the far site. Midrange Speaker Pull Down Menu Specifies whether to use the system’s built-in midrange speaker. You may prefer to turn off the midrange speaker if you connect the audio output to Monitor 1. Subwoofer Speaker Pull Down Menu Specifies whether to use the system’s subwoofer.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: LAN Properties LAN Properties V-Series Field Type Meaning Connect to my LAN Checkbox option Specifies whether the system is part of the LAN. Allow IP calls User Defined Field Enables the system to make and receive IP calls. IP Address Pull Down menu Specifies how the system obtains an IP address. • Obtain IP Address Automatically — Select if the system gets an IP address from the DHCP server on the LAN.
Appendix WINS Server User Defined Field or Auto Populated with DHCP Displays the WINS server currently assigned to the system. WINS Resolution Checkbox option Sends a request to the WINS server for WINS name resolution. LAN Speed Pull Down menu Specify the LAN speed to use. Note that the speed you choose must be supported by the switch. If the system does not automatically obtain a WINS server IP address, enter one here. Choose Auto to have the network switch negotiate the speed automatically.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Global Services Dialing Rules V-Series Field Type Meaning Number of Digits in Extension User Defined Value Sets the number of digits in the dialing extension. Usually applies to systems that are on a PBX. International Dialing Prefix User Defined Value Prefix required to place international calls. This prefix is automatically appended to any international calls made from the Global Directory.
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Global Services Account Validation V-Series Field Type Meaning Require Account Number to Dial Checkbox option Checked - Enables account validation feature. Prompts user to enter an account number before placing a call.
Appendix iPower Admin Setup Menu Admin Tools :: General :: Call Preferences Automatic Answer iPower Field Type Meaning Answer incoming video Check box calls automatically Checked - Enables the ViewStation answer incoming calls automatically Mute audio for automatically answered calls Checked - The iPower will automatically be placed in mute when an incoming call is automatically answered.
Appendix iPower Admin Setup Menu Admin Tools :: General :: Logon and Security Logon iPower Field Type Meaning Standard Windows Logon Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user account. Users have the privileges you define for these accounts. Auto Logon Check box Lets users log on without entering a user name or password.
Appendix iPower Admin Setup Menu Admin Tools :: General :: Logon and Security Logon iPower Field Type Meaning Standard Windows Logon Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user account. Users have the privileges you define for these accounts. Auto Logon Check box Lets users log on without entering a user name or password.
Appendix iPower Admin Setup Menu Admin Tools :: General :: Logoff and Standby Logoff iPower Field Type Meaning Show logoff reminder after call Check box Specifies that the system should remind the user to log off at the end of each call.
Appendix iPower Admin Setup Menu Admin Tools :: General :: Monitor Monitor iPower Field Type Meaning Use second monitor Check box Check the box if your system uses a second monitor. The system automatically sets the second monitor’s type (NTSC or PAL) to match the main camera type.
Appendix iPower Admin Setup Menu Admin Tools :: ISDN :: ISDN Configuration Configuration iPower Field Type Meaning Allow ISDN calls on this system Check box Check this box to allow ISDN calls to be made to and from this system. Advanced ISDN Configuration iPower Field Type Meaning Use local number filter for Multi-Subscriber Number (MSN) line Check box For lines used by multiple devices, allows the system to filter out calls to devices other than the videoconferencing system.
Appendix iPower Admin Setup Menu Admin Tools :: ISDN :: ISDN Bandwidth Bandwidth iPower Field Type Meaning Standard Radio button Rate used when a user chooses Standard as the bandwidth for a call. Premium Radio button Rate used when a user chooses Premium as the bandwidth for a call. Default Radio button Rate used when a user doesn’t specify a bandwidth for a call Always restrict call bandwidth to 56 kbps per channel Check box Forces calls to connect at 56 kbps per channel.
Appendix iPower Admin Setup Menu Admin Tools :: ISDN :: IMUX Setup IMUX Setup iPower Field Type Meaning IMUX type Pull Down menu None The external network device does not use rate codes, or users prefer to dial the code themselves. DICA OASIS The system is attached to a DICA OASIS IMUX. The system will automatically generate rate codes for outgoing calls based on this IMUX type. Lucent Multiband The system is attached to a Lucent Multiband IMUX.
Appendix iPower Admin Setup Menu Admin Tools :: ISDN :: Gateway Setup Gateway Setup iPower Field Type Meaning Use gateway for outgoing ISDN and voice calls Pull Down menu Specify whether to use a near-end gateway as the default for all outgoing calls. If users want to use ISDN for a call, they can override this setting in the Advanced Call Options dialog box. If you use a gateway for outgoing calls, you must also configure a gatekeeper.
Appendix iPower Admin Setup Menu Admin Tools :: LAN :: LAN Configuration LAN Configuration iPower Field Type Meaning Allow LAN (H.323) calls on this system Check box Lets the system make LAN calls, provided there is a LAN connection and TCP/IP has been configured. Admin Tools :: LAN :: Gatekeeper setup Gatekeeper Setup iPower Field Type Meaning Use a gatekeeper Check box Specifies that your network uses a gatekeeper.
Appendix iPower Admin Setup Menu Admin Tools :: LAN :: LAN Bandwidth Outgoing Call Bandwidth iPower Field Type Meaning Standard Pull down menu Bandwidth used when the user chooses to make a call at the Standard rate. Premium Pull down menu Bandwidth used when the user chooses to make a call at the Premium rate. Default Pull down menu Bandwidth used automatically when the user does not choose a rate for a call.
Appendix iPower Admin Setup Menu Admin Tools :: Audio :: Audio Preferences Audio algorithm for ISDN (H.320) and LAN (H.323) calls iPower Field Type Meaning Audio algorithm for ISDN calls Pull down menu Please refer to the iPower administrator guide for the specifics of each protocol. Audio algorithm for LAN calls Pull down menu Please refer to the iPower administrator guide for the specifics of each protocol. Encoding law for G.
Appendix iPower Admin Setup Menu Admin Tools :: Video :: Video Preferences Video Algorithm iPower Field Type Meaning Video algorithm for ISDN calls Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network. For instructions on choosing the algorithm, see Video algorithm for LAN calls Pull down menu This video algorithm determines the encoding law used on calls over a LAN network. For instructions on choosing the algorithm, seethe iPower administrator guide.
Appendix iPower Admin Setup Menu Admin Tools :: Video :: Cameras and Video Sources :: Main Camera Main Camera to Use iPower Field Type Meaning Standard main camera Radio button Standard main camera refers to the camera that is attached to the front of the computer unit. . Optional main camera Optional main camera refers to a camera (such as the PictureTel 80) that is attached to the back of the computer unit.
Appendix iPower Admin Setup Menu Admin Tools :: Video :: Camera Control and VCR Camera Control iPower Field Type Meaning Allow far-end sites to control the camera on this system Check box Lets participants at the other site move your camera, if their system supports this feature. Allow near-end Automatic Camera Pointing Check box Lets you use the remote control to turn Automatic Camera Pointing on and off.
Appendix iPower Admin Setup Menu Admin Tools :: Directory :: Directory Options Directory Options iPower Field Type Meaning Local Directory (store on system) Radio button Specifies that users can make calls from a directory located on this system. Central and personal Directories (stored on an LDAP-compatible server) Radio button Specifies that users can choose to use a centrallymaintained read-only directory or a personal directory that they manage themselves.
Appendix iPower Admin Setup Menu Admin Tools :: Utilities :: File Transfer File Transfer iPower Field Type Meaning Allow incoming file transfers during a conference. Check box Allows files to be transferred from another system. Admin Tools :: Utilities :: Readiness Monitoring Components to Monitor iPower Field Type Meaning Remote devices (remote control and LAMB) Check box Monitors low battery state. Color depth and resolution Check box Monitors the graphics board’s capability.
Appendix iPower Admin Setup Menu Admin Tools :: Utilities :: Network Management Network Management iPower Field Type Meaning Allow WebRemote Management Check box Allows administrators to configure and manage the system using a web browser. Type Meaning SNMP Setup iPower Field Allow management via Check box SNMP Allows administrators to manage the system remotely using SNMP. Community String: User defined field Defines security characteristics between the agent and SNMP management stations.
Appendix iPower Admin Setup Menu Admin Tools :: Utilities :: Internal Multipoint Default Multipoint Preference iPower Field Type Meaning PathNavigator Radio button Uses available multipoint unit registered with PathNavigator Internal Multipoint Radio button Initiates a multipoint conference using the iPower system. Allow internal Check box multipoint conferences on this system Allows this endpoint to use embedded MCU for multipoint conferences.
Appendix SNMP MIB POLYCOM-GMS-MIB DEFINITIONS ::= BEGIN IMPORTS Enterprises FROM RFC1155-SMI OBJECT-TYPE FROM RFC-1212 DisplayString FROM RFC1213-MIB TRAP-TYPE FROM RFC-1215; -- - - - - - - - -- Global Defines -- - - - - - - - polycom polycomVideo polycomAudio polycomData polycomNetwork OBJECT IDENTIFIER ::= { enterprises 2684 } OBJECT IDENTIFIER ::= { polycom 1 } OBJECT IDENTIFIER ::= { polycom 2 } OBJECT IDENTIFIER ::= { polycom 3 } OBJECT IDENTIFIER ::= { polycom 4 } -- - - - - - - - - - - -- Managemen
Appendix SNMP MIB ------------- GMS Node Variables -- - - - - - - - - - - polycomGMSNumberOfManagedNodes OBJECT-TYPE SYNTAX INTEGER ACCESS read-only STATUS mandatory DESCRIPTION “Total number of managed nodes in the GMS database.” ::= { polycomGMSNode 1 } polycomGMSNodesActive OBJECT-TYPE SYNTAX INTEGER ACCESS read-only STATUS mandatory DESCRIPTION “Number of nodes that are actively responding to GMS requests.
Appendix SNMP MIB -- - - - - - - - - - --- Trap Definitions --- - - - - - - - - - nodesInactive TRAP-TYPE ENTERPRISE polycomGMS VARIABLES { polycomGMSNodesInactive } DESCRIPTION “Indicates the inactive nodes threshold has been hit.” ::= 1 nodesInCall TRAP-TYPE ENTERPRISE polycomGMS VARIABLES { polycomGMSNodesInCall } DESCRIPTION “Indicates the nodes-in-call threshold has been hit.
Appendix Communication Service Ports used for Polycom Management Software applications Communication across the network for Polycom products requires the usage of certain Internet service ports. Global Management System communicates with the web client, video devices and other services.
Appendix Global Management System to / from ViewStation model Direction Protocol Ports Purpose Global Management System à video devices HTTP: TCP 80 Monitoring and Management Video devices à Global Management System HTTP: TCP 80 Monitoring and Management Global Management System à video devices FTP: TCP 21 Management, Provisioning, SoftUpdate Video devices à Global Management System FTP (data): TCP Dynamic port Management, Provisioning, SoftUpdate Global Management System à video devices
Appendix Global Management System to /from Other Devices (EP) Direction Global Management System à endpoint Protocol HTTP: TCP, Ports Arbitrary port (assigned by admin when adding this device to Global Management System) Purpose Monitoring and Management Global Management System communications with other services Global Management System uses other services to replicate information to other databases or to perform other tasks such as sending remote alerts to an SNMP server.
Troubleshooting Guide Running Global Management System How do I calculate Greenwich Mean Time offset? Click on date and time in the control panel on your computer. A pull down menu will state what the GMT offset is at your location. What is the posting frequency from the video endpoints? Video endpoints does not auto post to Global Management System at a specific interval. Instead the video endpoints posts information whenever it receives a request from Global Management System.
Troubleshooting Guide Installation Manager URL During installation I was prompted to enter a URL address for my server, however my server has multiple addresses. Which address do I enter? If the server has multiple IP addresses assigned to it and only one of them is used by IIS, then you would want to enter the IP address used by IIS. For instance, if your server is using addresses 123.45.6.1, 123.45.6.2, 123.45.6.3 and 123.45.6.4 and IIS is using 123.45.6.4, you will need to enter the address 123.45.6.
Troubleshooting Guide System Management Call Status How can my video endpoint be in a call when the line status shows a red arrow pointing down? If the video endpoint is configured to use both IP and ISDN, it can still make IP calls even if the ISDN line is down. Also, Global Management System shows the red arrow in the system list whenever any of the ISDN lines is down.
Troubleshooting Guide Search Searches take a long time. How can I decrease the time it takes to search for systems? You can decrease the amount of time Search takes by limiting the range to only the addresses that your endpoints are actually using. The time it takes to search a range is linear, and depends on the speed of your server, and the bandwidth of your network. Therefore, it takes twice as long to search a range of 200 addresses as it does to search a range of 100 addresses.
Troubleshooting Guide The endpoint appears in the Global Directory as a registered entry, however it does not appear in the System Management list. Why is the endpoint not listed in the System list? The endpoint probably has the Global Directory Server IP address configured correctly for the Global Address book settings. However, the endpoint was not added either through the “Search” or “Add System” Function.
Troubleshooting Guide Software Update Software Update Now doesn’t work. I get the following status: “Failed”, “Location Unspecified” and “File does not exist”. LOCATION UNSPECIFIED: The softupdate.exe for a specific model indicates that the file was not uploaded onto the server. FILE DOES NOT EXIST: The softupdate.exe file was uploaded onto the server but was deleted from the server through some means other than Global Management System.
Troubleshooting Guide POLYCOM Support If you have any other questions on Global Management System, contact us at: 1.800.POLYCOM or 408.474-2050 techsupport@polycom.
Index A Account Management 23, 24, 83–85 Account Configuration 85 Adding an Account 84 Removing an Account 84 Validate Account 85 Acknowldege Help 35 Active Directory Schema. See also Global Directory: Adding LDAP and ILS Support: LDAP Advanced Stats Tab 38 System Information Window.
Index 50 Exporting the Global Directory 50 Importing an address book 50 iPower Configuration 60 New Addresses 44 Creating a dynamic entry 44 Creating a static entry 44–46 video call rate 46 New Address Books 42 Creating an address book 42 Deleting an address book 42 Editing an address book 42 Replicated entries 43 Static entries 43 ViaVideo Configuration 61, 62 ViewStation Configuration 59–60 V-Series Configuration 62 Group Administration 23, 97, 98–100 Adding a group 99–100 Administrator 98 AR/Billing 98 E
Index Information Window: Network Stats Tab Network Status 23, 94–95 Network Status Report 86 SNMP Configuration 111–113 Reports 23, 24, 98 Call Detail Record 86, 87–93 Network Status Reports 86, 94–95 Requesting Help 95 O Other Device 24, 32, 37, 103 System Information Window 145, 146 P Passwords Default Password. See Default Password Hide Admin Password. See Hide Admin Password iPower password 115 System Management.
Index Summary Tab 142 Video Tab 123 VSX7000 124–128 System Management 22, 24, 25–36 Add System 30, 31–32 Adding an iPower 31 Adding an Other Device 32 Adding a ViaVideo 31 Adding A ViewStation 31 Adding a VTX 1000 31 Adding a V-Series 31 Adding a WebCommander 32 Delete System 30, 34 Edit System 30, 33, 34 Password 33 Search 30 System Requirements 3, 4 Client Console Requirements 3 Server Requirements 3 T Adding a System 31 Connecting to LAN 114 Global Directory 59 Manage System 36 System Information windo
