MGC+50/MGC+100 Getting Started Guide Version 9.0.
Trademark Information Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2010 Polycom, Inc.
Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory Notices Singapore Certificate MGC+100 --- Complies with IDA standards G1260-05 MGC+50 --- Complies with IDA standards G1261-05 Taiwan Certificate Russian Communication Certificate The MGC+100 and MGC+50 comply with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15.
MGC+50/MGC+100 Getting Started Guide Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Network Equipment, Numbers and Addresses . . . . . . . . . . . . . . . . . . 1-2 Overview of the Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . . 1-3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . Defining the Network Services . . . . . . . . . . . . . . . . . . . . . . 3-5 3-7 3-8 3-8 About Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 On-Demand (Reservation-less) Conferencing . . . . . . . . .
MGC+50/MGC+100 Getting Started Guide Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1 Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1 Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5 Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9 Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1 Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . .
iv
1 Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC+50/100. For more information on defining and running conferences, defining IVR services and managing the system, refer to the MGC Manager User’s Guide Volumes I & II and the MGC Administrator’s Guide.
Chapter 1 - Before You Begin Network Equipment, Numbers and Addresses Obtain the following information from your network administrator: • IP address for the MGC+50/MGC+100 • Subnet Mask for the MGC+50/MGC+100 • Default Gateway IP address (optional) • Gatekeeper IP address, if applicable • DNS IP address, if applicable • SIP server IP address, if applicable For ISDN configurations, obtain the following equipment and information from your network service provider: • PRI line(s) or Leased Line(s)
MGC+50/MGC+100 Getting Started Guide Overview of the Getting Started Guide The MGC+50/MGC+100 Getting Started Guide includes the following topics: Chapter 1 - Before You Begin This chapter includes the following: • System Overview • System Specifications • General Site Requirements - Network Equipment, Numbers and Addresses Chapter 2 - MGC+ Unit Hardware Installation This chapter includes instructions on how to: • Unpacking and install the MGC+ unit • Configure the initial IP of the system Chapte
Chapter 1 - Before You Begin Chapter 6 - Defining a New Audio Conference This chapter includes instructions on how to: • Define the basic parameters of a new Audio Only Entry Queue Define a new Standard Audio Only conference • Define an Audio Only Meeting Room • Chapter 7 - Defining a New Video Conference This chapter includes instructions on how to: • Define the basic parameters of a new Video Entry Queue • Define the basic parameters of a new Video Conference • Define a Meeting Room Chapter 8
2 Hardware Installation This chapter describes the unpacking and connection of both the MGC+50 and the MGC+100, to the ISDN, T1-CAS, IP, MPI (serial) network(s) and to the operator workstation (PC).
Chapter 2 - Hardware Installation MGC+100 Hardware Installation Inspecting the MGC+/ReadiManager IAM Package Contents You should inspect the shipped box and note if it was damaged in any way. If the box items show damage, you should file a damage claim with the carrier who delivered it. When deciding on a setup location for the MGC+, refer to the section “System Safety” on page 2-2. Disclaimer Polycom is not responsible for damage sustained during shipment of this product.
MGC+50/MGC+100 Getting Started Guide Rack Mount Safety Precautions The following precautions should be followed with regards to rack mount safety: • Decide on a suitable location for the equipment rack that will hold the MGC+ unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need it placed near a grounded power outlet.
Chapter 2 - Hardware Installation Unpacking and Positioning the MGC+100 To unpack and position the MGC+100: 1. When you receive your MGC+100, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the system, notify your service representative immediately. Wood Packing Case Carrying Strap Lock in Closed Position Lock in Open Position Figure 2-1: MGC+100 package 2.
MGC+50/MGC+100 Getting Started Guide 3. Release the clasp locks at the bottom, and lift the MGC+100 top cover. Wood Packing Case Foam Block Foam Block Figure 2-2: Unpacking the MGC+100 4. Lift the MGC+100 unit and remove the packaging material. 5. Lower the MGC+100 unit, placing it on the surface. If the MGC+100 is a standalone unit, place it on a flat surface. If you are rack mounting the MGC+100, allow a minimum clearance of 3” above the unit.
Chapter 2 - Hardware Installation Mounting the MGC+100 in a 23” Rack The MGC+100 can be mounted in a 23” rack using the two mounting plates that are pre-installed on the unit. 1. Make sure that the MCU is turned OFF and it is disconnected from the AC power. 2. Place the MCU in a 23” rack and support it, screw the mounting brackets to the rack securing it with bolts and self-locking nuts (which the client provides).
MGC+50/MGC+100 Getting Started Guide MGC+50 Hardware Installation Unpacking and Positioning the MGC+50 To unpack and position the MGC+50: 1. When you receive your MGC+50, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the system, notify Polycom immediately. Wood Packing Case Carrying Strap Lock in Closed Position Lock in Open Position Figure 2-3: MGC+50 package 2.
Chapter 2 - Hardware Installation 3. Release the clasp locks at the bottom, and lift the MGC+50 top cover. Wood Packing Case Foam Block Foam Block Figure 2-4: Unpacking the MGC+50 2-8 4. Lift the MGC+50 unit and remove the package base. 5. Lower the MGC+50 unit, placing it on the surface. If you are rack mounting the MGC+50, allow a minimum clearance of 3 inches above the unit.
MGC+50/MGC+100 Getting Started Guide Mounting the MGC+50 on a Rack The MGC+50 can be mounted in a 19” rack using the two mounting plates that are usually pre-installed. To install and mount the MGC+50: • Place the MGC+50 in a 19” rack and while supporting it, screw the mounting brackets to the rack securing it with nuts.
Chapter 2 - Hardware Installation Connecting and Setting Up the MGC+100/ MGC+50 To Connect the MGC+100/ MGC+50 to the network and power source and set up the system the following procedures are performed: • Connecting the MGC+ unit to the power source (AC inlet) • Connecting the MGC+ unit to the LAN Network • Connecting the MGC+ unit to the network(s) Connecting to the Power Source You can connect to an AC Inlet power supply at your site. It is important to follow these steps.
MGC+50/MGC+100 Getting Started Guide 3. Turn on the power by pressing on the power switch located on the rear panel of the MGC+100/ MGC+50 unit. Connecting the MGC+100/MGC+50 to the Local Network The MGC+ must be connected to the local LAN network to enable communication between the MGC+ unit and the PC workstations running the MGC Manager application. Connect one end of a network cable to the LAN connector on the rear I/O panel of the MGC+ Control Module and the other end to the network.
Chapter 2 - Hardware Installation To connect the MGC+ to the ISDN network or T1-CAS Network: • Connect the 8-pin RJ-45 connector of the network cable to the NET RJ-45 jack on the rear panel of the MGC+. Repeat this step for each of the ISDN network lines to be connected to the Network Interface card installed in the MCU.
MGC+50/MGC+100 Getting Started Guide Connecting the MGC+ to the IP Network If an IP network Interface card is installed in the MGC+, connect the 8-pin RJ-45 connector of the LAN network cable to the LAN-323 RJ-45 jack on the rear panel of the MGC+. Figure 2-6: LAN IP network connection The IP network properties must be defined in the Network Services, For details, see MGC+ Administrator’s Guide, Chapter 3.
Chapter 2 - Hardware Installation First Entry MGC+ Control Unit (CU) IP Configuration The MCU is delivered with a default IP address: 129.254.4.8. At this point you cannot communicate with the MCU from the MGC Manager application, as the IP address is incorrect. You must change this IP address to the IP address appropriate for your site’s network. There are three methods to modify the default IP address: • Using the Compact Flash with an updated LAN.
MGC+50/MGC+100 Getting Started Guide Table 2-1: IP Configuration Options Option Description IP Address The system displays the currently defined IP address. Enter the IP address allocated to the MCU by the network administrator. Subnet Mask Enter the Subnet Mask of the MCU. Default Gateway Enter the IP Address of the default gateway/router. Make sure no blank spaces occur at the end of each line. 3. Save the changes in the LAN.cfg file. 4.
Chapter 2 - Hardware Installation 9. Press the Eject button. Once the message “1 File(s) copied” is displayed on screen, the Flash Memory LED no longer flashes. Do not press the Eject button while the Flash Memory LED is flashing. 10. Remove the Compact Flash disk from the Compact Flash slot on the MGC+ Control Module and press the Reset button on the MGC+. 11. Connect the MCU to your site’s network. 12. Install the MGC Manager and start this application.
MGC+50/MGC+100 Getting Started Guide 8. In the MCUs list, double-click the MCU icon to connect to it. 9. Modify the IP address of the MCU unit as allocated by the network administrator. This is the IP address with which the MCU is identified on the LAN and not its definition in the MGC Manager application: a. Right-click the MCU icon, and then click IP Configuration. The IP Configuration dialog box opens. b. The following parameters may be modified: c. Click OK. 10.
Chapter 2 - Hardware Installation Table 2-2: IP Configuration Options Option Description IP Address The system displays the currently defined IP address. Enter the IP address allocated to the MCU by the network administrator. Subnet Mask Enter the Subnet Mask of the MCU. Default Gateway Enter the IP Address of the default gateway/ router. 13. In the MGC Manager application, modify the MCU definition: a. 2-18 Right-click the MCU icon, and then click Properties.
MGC+50/MGC+100 Getting Started Guide The MCU Properties dialog box opens. The current MCU name. To modify, type a new name MCU IP address. Enter the IP address of the MCU as allocated by the network administrator b. Enter the IP address of the MCU as you have defined in the IP Configuration. c. Click OK. 14. Connect to the MCU. Using a Keyboard and Monitor Attached to the MGC+ unit 1. Access the Main Control Module rear I/O panel and connect the keyboard and the monitor to the appropriate ports.
Chapter 2 - Hardware Installation 2. Press the Reset button on the MCU. The command line is displayed on the monitor. 3. Type C:\>dir mcu\cfg and press Enter. 4. Type C:\>\mcu\cfg>edit lan.cfg and press Enter. The Edit screen opens displaying the IP configuration parameters. 5. Move the cursor to the appropriate line and enter the new IP Address, as supplied by the network administrator. If required, modify the Subnet Mask and the Default Gateway values. 6.
3 MGC+ Software Installation and Configuration The MGC+50/MGC+100 requires basic configuration before you can start running conferences. You are required to configure the ReadiManager IAM and MGC+ Control Unit (CU) blades on the MGC+. Initial ReadiManager IAM Configuration For entering system configuration settings and deploying the ReadiManager IAM to your Network refer to the Polycom ReadiManager IAM Getting Started Guide, Chapters 1 and 2.
MGC+50/MGC+100 Getting Started Guide Installing the MGC Manager Initial IP Configuration To configure the MGC+ unit to your environment, setup conferences and control the MGC+ unit you must install the MGC Manager software on a PC. A single MGC Manager-enabled PC can manage multiple MCUs. Installing the MGC Manager During the installation, default Reservation templates are installed.The MGC unit is shipped with a Default IVR Service and Default Entry Queue Service.
Chapter 3 - MGC+ Software Installation and Configuration The User Information screen opens. 6. Enter your name and the name of your company in the appropriate boxes. For a standard installation, enter Polycom in the Serial box. 7. Click Next. 8. Follow the on-screen instructions to complete the installation process. At the end of the installation procedure, the Setup Complete window opens. 9. Click Finish. The MGC Manager software is now installed on your computer.
MGC+50/MGC+100 Getting Started Guide Starting the MGC Manager Application Initial IP Configuration The MGC Manager application is designed to set up and monitor multipoint video conferences, and to perform system configuration activities for the MGC+ Multipoint Control Units (MCUs) to which it connects. Installing the MGC Manager To start the MGC Manager application: • On the Start - Programs menu, select MGC Manager ver 9.0, and then click MGC Manager ver 9.0.
Chapter 3 - MGC+ Software Installation and Configuration Defining the MCU Initial IP Configuration To manage and control the MGC+ unit it must be added to the MCUs network list in the MGC Manager application. The MGC unit has to be installed and its IP address properly configured before defining its connection parameters in the MGC Manager application. For details, see Chapter 2, “First Entry MGC+ Control Unit (CU) IP Configuration” on page 2-18.
MGC+50/MGC+100 Getting Started Guide 4. 3-6 Click OK. The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon.
Chapter 3 - MGC+ Software Installation and Configuration Connecting to an MCU Initial IP Configuration Once the MCU connection parameters are defined, the MGC Manager can connected to it. The MGC Manager reports the status of each MCU connection. Installing the MGC Manager To connect the operator workstation to an MCU: 1. In the Browser pane, double-click the MCUs Network icon, or expand the MCUs Network icon. A list of MCUs appears below the MCUs Network icon. 2.
MGC+50/MGC+100 Getting Started Guide Configuring the Network Services Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU Configuring the Network Services The Network Services include the parameters of the networks connected to the MCU. If no Network Services have been configured, depending on your system configuration, the appropriate Network Service must be configured.
Chapter 3 - MGC+ Software Installation and Configuration To define the Network Service: 1. In the Network Configuration Wizard window, click either IP or ISDN. The the configuration process can start in any order. If you have selected IP, the IP Configuration dialog box opens.
MGC+50/MGC+100 Getting Started Guide 2. Define the following parameters: To route Meet Me H.323 dial-in participants to their conferences using a IP Network Service prefix as part of the dialing string, some gatekeepers require the configuration of an IP Network Service prefix prior to its definition in the gatekeeper. With Polycom PathNavigator, the IP Network Service prefix automatically registers with the gatekeeper and does not require prior definition.
Chapter 3 - MGC+ Software Installation and Configuration Table 3-1: IP Configuration Parameters (Continued) Field Description Cards Configuration Click this button to automatically detect the IP address and Alias (if known) of the IP+ cards installed on the MCU. The IP+ card type and its slot number, IP address and alias are listed. When the Obtain IP Address automatically (DHCP) check box is selected, the IP address of the card appears as 0.0.0.0.
MGC+50/MGC+100 Getting Started Guide Table 3-1: IP Configuration Parameters (Continued) Field Description Default Router Enter the IP address of the default router. If a DHCP is used, the IP address of the default router is automatically retrieved from the DHCP server and cannot be modified. DNS Select this check box to indicate that a DNS server is used in the network. Then select: • Specify - Select this option to enter the IP address of the DNS server.
Chapter 3 - MGC+ Software Installation and Configuration Table 3-1: IP Configuration Parameters (Continued) Field Description Prefix Enter a number to be used by H.323 participants to dial to the MCU as part of the dial-in string. Enter 789 to use the default Entry Queues and Meeting Rooms shipped with the MGC+ unit without modifying their properties. When PathNavigator is used, this prefix automatically registers with the gatekeeper.
MGC+50/MGC+100 Getting Started Guide 3. Click OK. If your system supports only IP networks, a confirmation message is displayed. 4. Click OK. If you are defining only the IP Network Service, the Network Configuration dialog box closes and the new IP Network Service appears in the IP Network Services list. If you are defining both IP and ISDN Network Services, the Network Configuration Wizard dialog box is displayed. To configure an ISDN Network Service: 5. Click the ISDN button.
Chapter 3 - MGC+ Software Installation and Configuration 7. Click PRI Configuration to define any ISDN span. The ISDN Cards configuration window appears. ISDN (Net) cards present on the MCU are automatically listed together with their slot number. a. Select any PRI span by selecting the relevant check box. b. Click OK when complete. 8. In the Line Type list, select either T1 (usually in the U.S., T1 has 23 B channels + 1 D channel), or E1 (usually in Europe, E1 has 30 B channels + 1 D channel). 9.
MGC+50/MGC+100 Getting Started Guide The Network Services definition is complete, and the Network Configuration dialog box closes. The new Network Services appear in the IP Network Services and the ISDN Network Services lists. The following icons are used to indicate the IP Network Service type: Table 3-2: IP Network Service Icons Icon Description The Network Service supports both SIP and H.323 connections. The Network Service supports only H.323 connections.
4 About Conferences Different conference types are available according to their initiation modes: reservationless conferences and scheduled conferences. On-Demand (Reservation-less) Conferencing Reservation-less conferencing enables participants to immediately start and connect to an On Going Conference from their endpoint, with no advanced scheduling.
MGC+50/MGC+100 Getting Started Guide database application whether a conference with a specific Numeric ID may be started. This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences. For more information about Ad Hoc conferencing, see the MGC Manager User’s Guide, Volume II, Chapter 3. Meeting Rooms Meeting Rooms are conferences created once, with no starting date or time, no reserved resources and it can be activated as many times as required.
Chapter 4 - About Conferences Video Conference Attributes There are four general types of video conferences: • Video Switching - A conference in which all participants use the same video and audio formats. Whenever a participant starts to speak, the participant appears on all endpoints in full screen display as the conference is a voice activated video switching conference.
MGC+50/MGC+100 Getting Started Guide Entry Queue An Entry Queue is a special routing lobby that is used for routing participants to their target conference. One or several dial-in numbers are assigned to the Entry Queue, and they are used by callers to all conferences. Once callers are connected to the Entry Queue, they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords (optional).
5 Basic Operations This chapter describes how to start, monitor and manage On Going Conferences. Reservation Templates A Reservation template includes the conference parameters, such as the conference media (audio, video), video session, line rate, video protocol and other video parameters, IVR Service and more. The reservation can include the conference participant parameters.
MGC+50/MGC+100 Getting Started Guide Starting a Conference You can start an On Going Conference from one of the default Reservation templates provided with the system or you can define a new On Going Conference. For more details about defining new conferences, see MGC Manager User’s Guide, Chapter 4, “Defining a new Audio Only Conference” or MGC Manager User’s Guide, Chapter 4, “Defining a New Video Conference”. To start an On Going Conference from a default Reservation template: 1. Connect to an MCU.
Chapter 5 - Basic Operations 4. Right-click the icon of the Reservations in Database template and click Start Immediately. If more than one MCU is connected, select the name of the MCU to run the conference from the pop-up list. If the MGC Manager application is connected to several MCUs, select the MCU name as well as the reservation template. The conference begins and appears in the list of On Going Conferences.
MGC+50/MGC+100 Getting Started Guide Viewing the Conference Dial-in Properties The dial-in numbers and passwords needed to enter a conference, including IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane. To view the list of On Going Conferences and their dial-in numbers: • Expand the MCU tree, and then click the On Going Conferences icon. The list of On Going Conferences with their Numeric IDs and dial-in numbers are displayed in the Status pane.
Chapter 5 - Basic Operations Connecting to a Conference/Entry Queue Defined dial-in participants can connect to any conference by dialing the conference dialing string (ISDN, H.323 or SIP). The MCU identifies their CLI or IP address (as defined in the participant properties) and routes them to the appropriate conference. Dial-out participants must be defined in the conference.
MGC+50/MGC+100 Getting Started Guide For example, if the IP Network Service prefix is 27, the conference Numeric ID is 1478 and the conference name is ‘MARKETING’, the participant can dial 271478 or 27MARKETING. IF the Entry Queue name is EQ1 and its numeric ID is 3000, the participant can dial 273000 or 27EQ1 to access the MR. IF only 27 is dialed, participants are be routed to the default Entry Queue (if one is defined). When no gatekeeper is present, H.
Chapter 5 - Basic Operations Monitoring On Going Conferences You can monitor conferences and perform various operations while conferences are running. Monitoring involves viewing the status of On Going Conferences and the status of their participants. Three levels of monitoring are available with the MGC Manager: • General Monitoring - You can monitor the general status of all the On Going Conferences and their participants in the MGC Manager main window.
MGC+50/MGC+100 Getting Started Guide Monitoring a Conference When you click a conference icon, the conference appears in the Status pane. However, to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously, it is advised to monitor the conferences in the Monitor pane. Automatic Monitoring of conferences is available. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5.
Chapter 5 - Basic Operations The Participant Monitoring Filter dialog box opens. 4. Select the appropriate check boxes that indicate the statuses to monitor. The following statuses may be selected: Table 5-1: Participant Statuses to be Monitored Filtering Option Description Faulty participant Participants who have problems connecting to the conference. Participants Requesting Assistance Participants who have requested the operator’s assistance and have yet to be assisted by the operator.
MGC+50/MGC+100 Getting Started Guide The conference and participant details appear in the Monitor pane. The Status and Monitor panes take the form of a table. Each row represents a conference or a participant. Each column represents a parameter that is being monitored. The Conference Name, Status, Phone#, Connection Type, Retries Left, Channel# and Bonding fields also appear in the Status pane.
Chapter 5 - Basic Operations 2. Expand the On Going Conference or Reservation to list its participants. The participants are listed below the conference or Reservation. Different icons are used to indicate the participant roles and their connection status. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5. To list the participants in the Status pane: 1. Expand the On Going Conferences or Reservations tree. 2.
MGC+50/MGC+100 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes, you can view detailed information about the connection parameters and status of each of the conference participants. This is especially useful if there is a problem during the connection of the participant to the conference. To check the properties of a participant: In the Status pane, the Browser pane or the Monitor pane, double-click the participant icon.
Chapter 5 - Basic Operations Operations Performed During On Going Conferences The following operations can be performed during On Going Conferences: • Adding a new participant to a conference • Connecting/Disconnecting participants • Muting/Unmuting participants • Locking/Unlocking the conference • Changing the conference duration • Terminating the conference manually • Changing the Video Layout in a Continuous Presence conference Additional operations performed during On Going Conferences ar
MGC+50/MGC+100 Getting Started Guide To add a new participant to a Conference: 1. List the On Going Conferences. 2. Right-click the icon of the conference to which to add a participant, and then click New Participant. Alternatively, click the conference icon, and then click the New Participant button on the Conference Toolbar. The Properties - Identification dialog box opens. ISDN/Telephone Participant 5-14 H.
Chapter 5 - Basic Operations SIP Participant The Identification parameters change according to the selected Interface Type. 3. In the Name box, enter the participant’s name. 4. For video participants using H.221 aggregation, enter the phone numbers separated by semicolons. For example, for a 2B participant: 9251921;9251922. If using Bonding (both numbers are the same), enter the number once. Example: 9251921. 5. In the Connection Type box, select Dial-out if the MCU/operator calls the participant.
MGC+50/MGC+100 Getting Started Guide b. If you are defining an H.323 participant: In the Participant IP box, enter the IP address of the participant’s endpoint. Alternatively, in the Alias Name field, enter the Alias of the endpoint as registered with the gatekeeper and then select the Alias Type. Only H323 ID (digits and letters) and E.164 (only digits) are supported. Use this option if a gatekeeper is defined in the H.323 Network Service. c.
Chapter 5 - Basic Operations 3. Click the Participants tab to add participants to the conference. The Properties - Participants dialog box opens. Select this check box to designate an operator- controlled dial-out conference connection. 4. In the Pre-Defined Participants list, select the participants to add and then click the >> button. 5. Alternatively, you can define a new participant by clicking the New button.
MGC+50/MGC+100 Getting Started Guide Making Dial-Out Connections When the Dial-Out Manually option is selected for the conference, the operator connects the dial-out participants to the conference. Also when a participant is disconnected from the conference, you can reconnect the participant to the conference. To manually establish a Dial-out connection: • In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Connect Participant.
Chapter 5 - Basic Operations Disconnecting Participants When a participant does not need to continue in a conference, you can disconnecting or delete the participant. When you disconnect a participant, the resources assigned to the participant remain allocated and the participant’s parameters remain in the system memory. This allows you to reconnect the participant if necessary.
MGC+50/MGC+100 Getting Started Guide To delete a participant: 1. In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Delete. Alternatively, click the Participant icon, and then click the Delete button on the Participant Toolbar. A confirmation dialog box appears. 2. Click YES to confirm, or NO to cancel the operation.
Chapter 5 - Basic Operations To mute a participant using MGC Manager: • In the Monitor or the Status pane, right-click the participant icon, and then click Mute Audio to mute the audio signal, or click Mute Video to mute the video signal. Alternatively, click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar. The menu changes to UnMute Audio, or UnMute Video (respectively).
MGC+50/MGC+100 Getting Started Guide To Lock or Unlock a conference: • Right-click the conference icon, and then click Lock Conference or Unlock Conference. Alternatively, click the Conference icon, and then click the Lock button or Unlock button on the Conference Toolbar. Changing the Conference Duration It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time.
Chapter 5 - Basic Operations To change the duration of an On Going Conference: 1. In the Browser, Monitor or Status panes, right-click the conference icon, and then click Properties. The Conference Properties dialog box opens. 2. Click the Scheduler tab. 3. Modify the conference Ending Time.
MGC+50/MGC+100 Getting Started Guide 4. Click OK. The Conference Properties dialog box closes. The conference’s duration is changed. Terminating a Conference Manually You can manually end the conference before its scheduled end time. Usually, you will use this option when all the participants disconnected from the conference, or if the meeting organizer has requested it. To terminate a conference manually: 1.
Chapter 5 - Basic Operations Changing the Layout in a Continuous Presence Conference You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences. 1. In the Browser pane, expand the On Going Conference list. 2. Right-click the On Going Conference icon, and then click Properties. The Conference Properties dialog box opens. 3. Click the Video Sources tab.
MGC+50/MGC+100 Getting Started Guide 5-26
6 Defining a New Audio Conference The following entities can be defined for Audio Only conferencing: • Define an Audio Only Entry Queue • Define an On Going Audio Only Conference • Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queue is used to rout Audio Only participants to Audio Only conferences, and it is usually defined in Audio Only MCUs. Video Entry Queues can be used by Audio Only participants in a unified conferencing environment.
MGC+50/MGC+100 Getting Started Guide The Entry Queue Properties dialog box opens. 6-2 3. In the Name box, specify a name for the Entry Queue using up to 20 characters. 4. In the Numeric ID box, enter a unique per MCU number (default length is four digits), or leave this field empty to let the NCU assign one when the Entry Queue definition is completed. 5.
Chapter 6 - Defining a New Audio Conference 9. If you selected the IP Only option, you can select the Entry Queue to be Encrypted, and you can select the audio algorithm to use by VoIP participants to connect to the target conference. For Ad Hoc Entry Queue definition, see the MGC User’s Guide, Volume II, Chapter 3. 10. Add a dial-in number to the Entry Queue by clicking the plus [+] button. Dial-in numbers are relevant to ISDN and T1-CAS participants only. 11.
MGC+50/MGC+100 Getting Started Guide The New Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list. To set the Audio Only Entry Queue as the default Entry Queue, see Chapter 7, “Creating an On Going Video Conference” on page 7-6.
Chapter 6 - Defining a New Audio Conference Defining an On Going Audio Conference The following procedure describes the main parameters required to define an Audio conference without Encryption. For a detailed description of all parameters, see the MGC Manager User’s Guide VoicePlus Edition, Chapter 2. To define a new On Going Audio Conference: 1. Expand the MCU tree. 2. Right-click the On Going Conferences icon, and then click New Conference. The Conference Properties - General dialog box opens.
MGC+50/MGC+100 Getting Started Guide The MCU can be set to Audio Look & Feel mode in which all video related parameters are hidden in all dialog boxes and menus. This is intended for Audio bridges. The Audio Look & Feel mode is set in the Options menu. For more details, refer to the MGC Administrator's Guide, Chapter 5. 3. If Audio Look & Feel is not set for the MCU, in the Media box, select Audio to define an Audio Only conference and hide the video properties.
Chapter 6 - Defining a New Audio Conference 10. Click the Settings tab. The Properties - Settings dialog box opens. Parameters in the Conference Properties - Settings dialog box are grouped in two main panes: General Settings and Media Settings. By default, only the Basic settings in these panes are displayed when you first open the dialog box. You can click the Advanced (>>) button to view and modify the additional settings.
MGC+50/MGC+100 Getting Started Guide 13. If you want to set up advanced parameters, click the Advanced button on either pane. For more information, see the MGC Manager User's Guide VoicePlus Edition, Chapter 2. 14. Click the Participants tab to add predefined participants to the conference. For more information, see Chapter 5, “Adding a Participant to a Conference” on page 5-13. If you are defining a dial-in conference with only undefined participants, this step may be skipped. 15.
Chapter 6 - Defining a New Audio Conference Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours. A Meeting Room is created once, and can be activated as many times as required. To define a New Meeting Room: 1. Expand the MCU tree to display its options. 2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and then click New Meeting Room. The Conference Properties dialog box opens. 3.
MGC+50/MGC+100 Getting Started Guide 6-10 5. Usually Meeting Rooms include undefined participants. However, it is possible to add defined participants from the Pre-Defined Participants list, by selecting the participants and then clicking the >> button. Alternatively, you can define a new participant by clicking the New button. 6. In the Min Participants box, define the total number of participants for which the system reserves resources.
Chapter 6 - Defining a New Audio Conference 9. Select the Limited Sequences check box, to limit the number of times that the Meeting Room can be activated. If this check box is cleared, the Meeting Room can be activated an unlimited number of times. 10. In the Number of Occurrences field, determine the number of times the Meeting Room can be activated: 1 means that the conference can be activated once, and then it will be deleted from the system.
MGC+50/MGC+100 Getting Started Guide 6-12
7 Defining a New Video Conference The following entities can be defined for Video conferencing: • Define a Video Entry Queue • Start an On Going Conference • Set up a Meeting Room Defining a New Video Entry Queue You can create several Entry Queues, each with a different set of parameters, to match the parameters of target conferences.
MGC+50/MGC+100 Getting Started Guide To define a new Video Entry Queue: 1. Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and SIP Factories icon and then click New Entry Queue. The Entry Queue Properties dialog box opens. 7-2 2. In the Name box assign a name to the Entry Queue using up to 20 characters. 3. To manually assign the Numeric ID, enter the required value in the Numeric ID box.
Chapter 7 - Defining a New Video Conference 4. In the Entry Queue Service box select a predefined Entry Queue Services that will be used to play voice messages and prompts to participants waiting in the Entry Queue. Leave this field blank to use a default Entry Queue Service, if one is defined. 5. In the Target Conferences area: a. Select the IP Only check box to create an IP Only Entry Queue, whose target conferences are IP Only conferences and will enable the connection of IP participants only. b.
MGC+50/MGC+100 Getting Started Guide The new Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list. Setting an Entry Queue as Default A default Entry Queue can be defined for the MCU, regardless of the dialed IP card. The new default Entry Queue can be either a video Entry Queue or an Audio Only Entry Queue.
Chapter 7 - Defining a New Video Conference Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue. This is especially useful for Video Switching conferences, since their parameters must be the same as those of the Entry Queue. The Entry Queue Access and Meet Me Per Conference options are automatically selected for this conference. To create a target conference from an Entry Queue: 1.
MGC+50/MGC+100 Getting Started Guide Creating an On Going Video Conference The following procedure describes the main parameters required to set up a Video Conference. For a detailed description of all parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4. To create an On Going Conference: 1. Expand the MCU tree, right-click the On Going Conferences icon and then click New Conference. The Conference Properties - General dialog box opens. 7-6 2. In the Name box, enter the conference name.
Chapter 7 - Defining a New Video Conference 4. In the User Defined Fields boxes, enter the requested information (if required). 5. Change the Conference’s Duration if required. 6. In the Supported Network box, select the appropriate network types that will be used to connect participants to the conference. Select IP to allow only IP participants to the conference. 7. In the Video Session area, select Video Switching, Transcoding or Continuous Presence.
MGC+50/MGC+100 Getting Started Guide 12. Optional. In the Web/Chairperson Password box, enter the chairperson password (if this option is enabled in the IVR Service assigned to the conference). 13. Click the Settings tab. The Properties - Settings dialog box opens. The parameters described here are the Basic parameters. The Advanced parameters are usually not changed from their default values. For more information about these Advanced parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4. 14.
Chapter 7 - Defining a New Video Conference connect participants to the conference at this line rate or lower, according to their individual capabilities. In a Conference On Port (COP), select the estimated highest transfer rate common to all participants. In this mode, all conference participants must use the same video parameters. In order to maintain a minimum video quality for a Conference On Port, there is a minimum threshold line rate that participants must support in order to connect with video.
MGC+50/MGC+100 Getting Started Guide Conference Properties - General tab. For more information about COP, see “Video Conference Types” on page 4-3. 19. To force all participants to use encryption, select the Encryption check box. For details about Encryption and encrypted conferences, see the MGC Manager User's Guide, Volume II, Chapter 1. 20. The Dual Stream mode and the Audio Algorithm are advanced features.
Chapter 7 - Defining a New Video Conference Alternatively, select the Auto Layout check box to have the system automatically and dynamically apply layouts with the appropriate number of display windows according to the number of connected video participants. 24. In a Continuous Presence conference, you can add visual effects, such as borders and colors, to the video layouts display on the endpoints. For more details, see the MGC Manager User’s Guide, Volume I, Chapter 4.
MGC+50/MGC+100 Getting Started Guide Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation, whose default duration is set to 2 hours. To define a New Video Meeting Room: 1. Expand the MCU tree. 2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and then click New Meeting Room. The Conference Properties dialog box opens. 3.
8 Management Tools Various management tools are available to the MGC+50/+100. For details on other management tools, see the MGC Administrator’s Guide. Resource Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences, soon-to-begin reservations and Meeting Rooms. To view the MCU resources: • Right-click the MCU icon, and then click Resource Report.
MGC+50/MGC+100 Getting Started Guide The Resource Report dialog box opens. The Resource Report window contains the following columns: Table 8-1: Resource Report Columns 8-2 Column Title Description Subject Type of MCU resource. Includes the Network Resources that are used by participants to connect to the system, and Media Resources that are used by the system to run different types of conferences. Total Total number of resources of the same type installed on the system.
Chapter 8 - Management Tools Table 8-1: Resource Report Columns Column Title Description Reserved For each resource type, the number of active ports plus the number of ports for conferences that have reserved resources but disconnected participants, and reserved conferences to be run in the next 5 minutes. Resources Report - Network Resources The Network Resources describes the bandwidth and port availability for participants connecting over various types of networks.
MGC+50/MGC+100 Getting Started Guide Resource Report - Network Resources Details • ISDN Services - ISDN Network Services. This section describes the available bandwidth, in B channels, for each type of ISDN connection. Only the installed types of connections are displayed: E1 - Number of channels on E1 ISDN interfaces — T1 - Number of channels on T1 ISDN interfaces H.323 (IP) Services - IP resources per participant type. This section describes the available ports for each possible type of IP (H.
Chapter 8 - Management Tools Resources Report - Media Resources Media Resources used by participants from different types of networks are displayed in the lower section of the Resources Report window. To view the Media Resources details, use the scroll bar on the right side of the window. Use the scroll bar to view the Media Resources Area Media Resources Area Parameters Description Each row item appearing in the Media Resources Area is described below. • • • Data - Total number of T.
MGC+50/MGC+100 Getting Started Guide • -Quad Mode must run on the Video+8 card. Participants from multiple Video+8 cards can take part in a single conference. — Video Processors - Total number of video processors from all Video+8 cards installed in the MCU. Each video processor can run a single Continuous Presence or Transcoding participant. MUX+ - Displayed is the total number of MUX+ ports available according to the card type, line rate and encryption. A conference can be run on multiple MUX+ cards.
Chapter 8 - Management Tools The following modes are available: — Circular - The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers. For example, if the last used unit is 2, the next time a conference is run, the system will allocate units starting with unit 3 (provided that unit 3 is free).
MGC+50/MGC+100 Getting Started Guide Listing the Installed Cards You can check which functional modules are installed in a particular MCU by listing them. To list an MCU’s functional modules: 1. In the Browser pane, expand the MCU tree. 2. Expand the MCU Configuration tree. 3. Expand the Cards tree. All the MCU slots are listed (16 slots for the MGC+100, 8 slots for the MGC+50). Empty slots are indicated by a grey card icon. Occupied slots are indicated by a green card icon.
Chapter 8 - Management Tools When the Cards icon in the Browser pane is double-clicked, the Status pane displays the status of the card. Occupied slots appear in green while empty slots appear in grey. The slot number appears next to the slot icon. Table 4-2 describes the Status pane columns. Table 8-2: MCU's Cards Status Columns Field Description Slot Displays the slot icon and number; a grey icon indicates an empty slot and a green icon indicates an occupied slot.
MGC+50/MGC+100 Getting Started Guide Table 8-2: MCU's Cards Status Columns Field Description Clock This column is valid only for ISDN and Serial (MPI-8) Network Interface cards. On the Net-2/Net-4/Net-8 Network Interface Module, the Master and the Backup clocks can be set on any of the spans connected to the module. This column indicates which Network card/span is used as the Master Clock and which one is used as the Backup clock.
Chapter 8 - Management Tools MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation. To view the Faults list: 1. Right-click the MCU icon, and then click Faults.
MGC+50/MGC+100 Getting Started Guide The Faults window opens. The following columns appear in the Faults report: Table 8-3: Faults Fields 8-12 Field Description Time Lists the date and time that the fault occurred. This column also includes the icon indicating the fault Level. The Levels and their icons are detailed in the Level field. Category Lists the type of fault.
Chapter 8 - Management Tools Table 8-3: Faults Fields Field Description Category (cont.) • • General - indicates general faults. • Startup - indicates errors that occurred during system startup. Level Assert - indicates internal software errors that are reported by the software program. Indicates the severity of the problem.
MGC+50/MGC+100 Getting Started Guide Reset MCU The Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware, or when there are problems with the MCU. If a reset is performed while running On Going Conferences, at the end of the MCU Startup, these conferences are automatically restored with all the participants in “Standby” state, and will be reconnected to the conference.
