User’s Guide for Polycom HDX Systems Version 1.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Trademark Information Polycom®, the Polycom logo design, and ViewStation® are registered trademarks of Polycom, Inc., and MGC™, People+Content™, People On Content™, VS4000™, and VSX™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S.
Contents Using the Remote Control .................................................................... 2 Calling and Answering.......................................................................... 3 Answering a Video Call ......................................................................................................... 3 Placing a Video Call .............................................................................................................. 3 Ending a Video Call ........................
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Using Microsoft LCS Features with Video Calls ................................... 29 Adding and Removing Microsoft LCS Contacts .........................................................................29 Viewing Microsoft LCS Contact Status ....................................................................................29 Customizing Your Workspace ............................................................. 30 Allowing the Far Site to Control Your Camera ........
User’s Guide for Polycom HDX Systems This guide includes overview information that you may find helpful when you’re just starting to learn about video conferencing or when you have experience, but you need a quick refresher. Polycom® HDX systems can be customized to show only those options used in your organization. Therefore, there may be options covered in this guide that you cannot access on your system. To find out more about these options, please talk to the administrator of your Polycom HDX system.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. If you need to enter text, you can press number buttons using the text-entry method commonly used with cell phones. For example, to enter “b”, press the number 2 button twice. Alternatively, you can press the onscreen keyboard to enter text.
CALLING AND ANSWERING Calling and Answering Answering a Video Call The Polycom HDX system can answer incoming calls in one of these ways: The system prompts you to answer the calls manually. The system answers incoming calls automatically. To answer the call manually: ¾ Press Call on the remote control. If your system is set up to automatically answer calls, the call connects automatically.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Extension – If you need to dial an extension (E.164 address), enter the extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you. You can also specify characters in the dial string as instructed by the system administrator. 3. Press Call on the remote control to place the call. Call progress indicators appear on the screen to show that the call is in progress.
CALLING AND ANSWERING Calling from the Directory The directory is a list of sites stored locally on the Polycom HDX system. If the system is registered with a global directory, the directory also includes entries from the global directory. To place a call from the directory: 1. Press 2. Find the entry to call. 3. Press Directory on the remote control. Call to place the call.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Types of Calls You Can Make Depending on your system configuration, you may be able to make calls using ISDN, IP, SIP, or V.35. The following table lists some possible call combinations. From… You can call… By dialing… ISDN ISDN Phone number IP Phone number of the far-site gateway and the extension (E.164 address) of the far site. Enter the extension after the gateway number or wait until the gateway prompts you for the extension.
CALLING AND ANSWERING Placing Audio-only Calls and Adding Audio-only Sites You may be able to use your Polycom HDX system to place an audio-only call or add an audio-only call to a video conference. Placing an Audio-only Call You can place an audio-only call from Polycom HDX systems that have Analog Phone, Voice Over ISDN, or Voice Over IP enabled. To place an audio-only call from your system: 1. On the Place a Call screen, enter the number you want to call.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Ending an Audio-only Call To hang up from an audio-only call: 1. Press 2. Select the audio-only site from the Hang Up screen to hang up the call. Hang Up on the remote control. If the person on the telephone hangs up first, you need to disconnect the call from the Polycom HDX system, just as you would hang up a telephone receiver in a regular phone call.
CONTROLLING WHAT YOU SEE To adjust a camera using the remote control: 1. Press Near or Far to select either near-site or far-site control. During a multipoint call being hosted by a system in the call, you can only adjust a camera at the far site that is currently speaking. 2. Press the arrow buttons on the remote control to move the camera up, down, left, or right. 3. Press Zoom to zoom out or in.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS To store a preset: 1. If you are in a call, press Near or a near-site or far-site camera or other video source. 2. If you selected a camera that supports electronic pan, tilt, and zoom, you can adjust the camera’s position: Far, then choose Press the arrow buttons on the remote control to move the camera up, down, to the left, or to the right. Press Zoom to zoom the camera out or in. Preset on the remote control. 3. Press 4.
CONTROLLING WHAT YOU SEE Enabling Dual Monitor Emulation Depending on your system configuration, you may be able to set your system for Dual Monitor Emulation (also called split-screen viewing). With Dual Monitor Emulation, you can see both the near and far sites on one monitor. To enable Dual Monitor Emulation: 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3. Select 4. Scroll to Dual Monitor Emulation and press control to enable the option. 5.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Showing, Moving, and Turning Off the PIP Your system may be configured to display a Picture-in-Picture (PIP) window. During a call on a single-monitor system, the PIP displays what your main camera is sending to the far site. If the far site shows any type of content, the content appears in the main part of the screen, and the PIP changes to show the people at the far site.
CONTROLLING WHAT YOU HEAR 4. 5. Scroll to PIP, press , and select one of these settings: Select this setting… To show the PIP… Camera When you press any of the camera control buttons. On On connection and during the call. Off Only when you press remote control. Press Display on the Home to save your change and return to the home screen. Controlling What You Hear Adjusting Volume Use the remote control to raise or lower the volume of the sound you hear.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Enjoying Stereo Audio in Video Calls If your video conferencing room is configured to use stereo sound, the left and right microphone inputs are configured during system setup. It is important that you do not move the microphones as this may detract from the stereo audio experience. Stereo audio is only used in video calls of 256 kbps or higher.
SHOWING CONTENT To start showing content: 1. On the computer, start the Polycom People+Content IP application. 2. Enter the IP address of your video conferencing system and the meeting password, if one is set. 3. Click Connect. 4. Open the content you want to show, and do one of the following: Click Press in People+Content IP. Content on the video conferencing system's remote control. To stop showing content: 1.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS To start showing content: 1. Make sure the computer is connected and powered on. You can connect a computer to video input 4 or 5. When you connect to video input 4, you can also connect to audio input 4 to share sound from your computer, as shown in the following figure. 2. Press Content on the remote control or press select the computer input. Camera and Audio from input 4 is muted unless video input 4 is selected as a video source.
SHOWING CONTENT To stop showing a document, object, videotape, or DVD in a call: 1. Press 2. Select the main camera. 3. Press Camera on the remote control. on the remote control. Showing Content with People On Content The People On Content™ option allows you to show yourself on top of content that you are sharing. The effect is similar to a weather news cast on television. Contact your administrator for information about enabling or configuring People On Content.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Working with Directory Entries The directory on your Polycom HDX system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the system displays the name on the screen when the call comes in. If a site that calls you is not listed in the directory, you might be prompted to save the contact information in the directory when the call ends.
WORKING WITH DIRECTORY ENTRIES Adding, Editing, and Deleting Directory Entries You can create entries for point-to-point calls and multipoint calls and save them in the Polycom HDX system’s directory. To add a single-site entry to the directory: 1. Press Directory on the remote control. 2. Select site. 3.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS 3. Add numbers to this multiple-site entry in one of these ways: Select , then Directory, and select entries from the directory. Add entries manually. The number of sites that you can add depends on the capabilities of your system. 4. Specify a speed for the call. 5. Select 6. Enter a name for this entry as you want it to appear in the directory list. then Save to save the entry. To edit an entry: 1. Press Directory on the remote control. 2.
WORKING WITH DIRECTORY ENTRIES To delete a group: 1. Press 2. Select Group. 3. Select Edit Groups. 4. Scroll to the group name you want to delete and then select Delete. Directory on the remote control. When you delete a group, all entries in that group are deleted. If you want to keep these entries, be sure to assign them to a new group before you delete the old group. To assign an entry to a group: Directory on the remote control. 1. Press 2.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Including Multiple Sites in Calls Your system may be configured to participate in multipoint calls. During a multipoint call, multiple sites can see and hear each other. You can also share content in a multipoint call, just as you can in a point-to-point call. About Multipoint Calls You can host multipoint calls using a video conferencing system with multipoint capabilities, or you can use a bridge such as Polycom MGC™.
INCLUDING MULTIPLE SITES IN CALLS To place a multipoint call using a multiple-site directory entry: 1. Press 2. Find the multiple-site entry in the directory list. 3. Press Directory on the remote control. Call to place the call. To place a cascaded multipoint call: 1. Place a multiple-site call from the directory, or place calls one at a time to several other sites. 2. Ask each site to call additional sites.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS About Multipoint Viewing Modes What you see during a multipoint call can vary depending on how the Polycom HDX system is configured, the number of sites participating, and whether content is shared. The multipoint viewing mode configured on the host system is the one used in the call. The following table describes the different multipoint viewing modes.
INCLUDING MULTIPLE SITES IN CALLS Controlling How the System Answers Multipoint Calls 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3. Scroll to the Auto Answer Multipoint Video field and select one of the following: Select this… To do this… No Answer calls manually. When a call comes in, you hear a ring, and the system prompts you to accept or refuse the call. Yes Answer incoming calls automatically.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS To use the chair control options when you are in a multipoint call: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the video conferencing system’s web interface. 3. Click Place a Call. 4. Click Chair Control to go to the Chair Control screen. The Chair Control option is only available when the system is in a multipoint call.
CHANGING THE WAY CALLS ARE ANSWERED Changing the Way Calls Are Answered Your system administrator may have configured the system to let you choose the way incoming calls are handled. Temporarily Refusing Calls If you do not wish to be disturbed by calls, you can refuse incoming calls with the Do Not Disturb feature. Callers hear a busy signal and you receive no notification about incoming calls. You can, however, make outgoing calls. To temporarily refuse incoming calls: 1.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS 4. If you want to automatically answer incoming multipoint calls, scroll to on the remote control and Auto Answer Multipoint Video, press select Yes. 5. Press Home to save your change and return to the home screen. Muting Automatically Answered Calls Depending on your system configuration, you can choose whether to mute the audio when calls connect if your system is configured to answer calls automatically.
USING MICROSOFT LCS FEATURES WITH VIDEO CALLS Using Microsoft LCS Features with Video Calls Depending on how your system is configured, you may be able to use the Microsoft® LCS (Live Communications Server) contact list feature. This feature allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the directory and may also appear on the contact list home screen.
USER’S GUIDE FOR POLYCOM HDX SYSTEMS Customizing Your Workspace You can customize what you see on the screen, depending on how your system is configured. Allowing the Far Site to Control Your Camera Depending on your system configuration, you can allow the far site to control your camera. Far-site participants can also set and use presets for your camera, if their system supports this. To allow the far site to control your camera: 1. Select System from the Place a Call screen. 2.
CUSTOMIZING YOUR WORKSPACE To enable audio confirmation: 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3. Select 4. Scroll to Keypad Audio Confirmation and press control to enable the option. 5. Press Next to see more settings. on the remote Home to save your change and return to the home screen.
