Operation Manual

User’s Guide for Polycom HDX Room Systems
46 Polycom, Inc.
• Only one call can be on hold at a given time.
• Only SIP calls from the Microsoft server can be placed on hold. You cannot
place analog calls or calls using H.323, H.320, V.35, or ISDN on hold.
• If the Auto Answer Multipoint Video setting is enabled, you cannot place
calls on hold.
To place a call on hold and to resume the call:
>> On the remote control, press Options and select Hold.
When a call is on hold, a dialog displays on your HDX system’s local
interface allowing you to resume or add a call:
—Resume Call: Allows you to resume your call after you placed it on
hold.
—Add a Call: Takes you to the Place a Call screen.
— You have been placed on hold message appears if one of the far sites
places you on hold.
To switch between an active call and a call on hold:
1 On the remote control, press Options.
2 Select Call on Hold.
To hang up with a call on hold:
1 On the remote control, press Hang up.
2 Choose one of the following:
— Leave Conference: Hangs up the active call and causes a Resume
message to be displayed. To make the call on hold active, click
Resume.
— Leave All Conferences: Hangs up all calls.
Using Avaya Network Features with Video Calls
Depending on how your system is configured, you might be able to use
Avaya® telephony network features such as call forwarding, transferring
calls, and adding additional sites in an audio-only conference.
To activate call forwarding:
1 Make sure that the Polycom system is not in a call.