Polycom RMX™ 2000 System Administrator’s Guide Version 4.1.
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Regulatory Notices United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory Notices Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07
Polycom RMX 2000 Administrator’s Guide Table of Contents Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Conferencing Modes .............................................................................. 1-3 Standard Conferencing .................................................................. 1-3 Supplemental Conferencing Features ......................................... 1-5 Viewing Profiles .................................................................................
Table of Contents Guidelines for Sending Content to Legacy Endpoints .... 2-16 Interoperability with Polycom CMA and DMA .............. 2-17 Content Display on Legacy Endpoints .............................. 2-18 Enabling the Send Content to Legacy Endpoints Option ....... 2-19 Changing the Default Layout for Displaying Content on Legacy Endpoints ................................................................. 2-20 Stopping a Content Session ........................................................
Polycom RMX 2000 Administrator’s Guide Starting an Ongoing Conference From a Template ......... 2-48 Cascading Conferences - Star Topology ........................................... 2-49 Enabling Cascading ...................................................................... 2-51 Creating the Cascade-enabled Entry Queue .................... 2-51 Creating the Dial-out Cascaded Link ................................ 2-53 Enabling Cascaded Conferences without Password .......
Table of Contents Creating SIP Factories .................................................................. 4-12 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Viewing the Address Book ................................................................... 5-2 Displaying and Hiding the Address Book .......................... 5-2 Adding a Participant to the Address Book ......................................... 5-4 Adding a new participant to the Address Book Directly ........
Polycom RMX 2000 Administrator’s Guide Viewing and Modifying Reservations ....................................... 6-18 Using the Week and Day views of the Reservations Calendar ................................................................................. 6-18 Deleting Reservations .................................................................. 6-20 Searching for Reservations using Quick Search ...................... 6-21 Operator Assistance & Participant Move . . . . . . . . . . .
Table of Contents Conference Level Monitoring ............................................................... 9-3 Monitoring Operator Conferences and Participants Requiring Assistance .................................................................... 9-11 Requesting Help ................................................................... 9-11 Participant Alerts List .......................................................... 9-13 Participant Level Monitoring ...............................................
Polycom RMX 2000 Administrator’s Guide Obtaining ISDN/PSTN required information ............... 12-28 Modifying an ISDN/PSTN Network Service ......................... 12-36 IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1 IVR Services List ................................................................................... 13-2 IVR Services Toolbar .................................................................... 13-3 Adding Languages ..................................
Table of Contents Defining the IVR Service for Gateway Calls .................. 15-12 Defining the Conference Profile for Gateway Calls ...... 15-16 Defining the Gateway Profile ........................................... 15-17 Displaying the Connection Information - System Configuration ...................................................................... 15-21 Monitoring Ongoing Gateway Sessions ................................. 15-22 Gateway Session Parameters ..........................................
Polycom RMX 2000 Administrator’s Guide Configuring the Video/Voice Resources in MPM+ Mode ..................................................................................... 16-42 Flexible Resource Capacity ............................................... 16-42 Forcing Video Resource Allocation to CIF Resolution . 16-46 Resource Report .......................................................................... 16-48 Displaying the Resource Report .......................................
Table of Contents Audit Events ................................................................................ 16-84 Alerts and Faults ................................................................. 16-84 Transactions ........................................................................ 16-85 ActiveX Bypass ................................................................................... 16-88 Installing ActiveX .......................................................................
Polycom RMX 2000 Administrator’s Guide Conference Access Validation - Chairperson Only (Upon Request) .......................................................................................... D-9 System Settings for Ad Hoc Conferencing and External Database Authentication ..................................................................................... D-11 Ad Hoc Settings ........................................................................... D-11 Authentication Settings .........................
Table of Contents Setting the Trusted Host and Static Route for RMX in the OCS .................................................................................................. H-2 Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation .................. H-7 Retrieving the Certificate from the OCS to the RMX Workstation .......................................................................... H-13 Optional.
1 Conference Profiles Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Bit Rate, Video Layout, Encryption, etc. A maximum of 40 Conference Profiles can be defined. Conference Profiles are saved to Conference Templates along with all participant parameters, including their Personal Layout and Video Forcing settings, enabling administrators and operators to create, save, schedule and activate identical conferences.
Chapter 1-Conference Profiles Table 1-1 Default Conference Profile Settings (Continued) Setting Value Echo Suppression Enabled Keyboard Noise Suppression Disabled Video Quality Sharpness Video Clarity™ Enabled Content Video Definition • • Content Settings: Graphics Content Protocol: Up to H.
Polycom RMX 2000 Administrator’s Guide Conferencing Modes Standard Conferencing When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video. When defining a new conference Profile, the system uses default values for standard conferencing.
Chapter 1-Conference Profiles • Video Clarity - Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. • Supported resolutions: — H.261 CIF/QCIF – Is supported in Continuous Presence (CP) conferences at resolutions of 288 x 352 pixels (CIF) and 144 x 176 pixels (QCIF). Both resolutions are supported at frame rates of up to 30 frames per second. — H.263 4CIF - A high video resolution available to H.263 endpoints that are not H.
Polycom RMX 2000 Administrator’s Guide Supplemental Conferencing Features In addition to Standard Conferencing the following features can be enabled: • H.239 – Allows compliant endpoints to transmit and receive two simultaneous streams of conference data to enable Content sharing. H.239 is also supported in cascading conferences. Both H.263 and H.264 Content sharing protocols are supported. If all endpoints connected to the conference have H.264 capability, Content is shared using H.
Chapter 1-Conference Profiles Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RMX Management pane, expand the Rarely Used list. 2 Click the Conference Profiles button. The Conference Profiles are displayed in the List pane.
Polycom RMX 2000 Administrator’s Guide Table 1-2 Conference Profiles Pane Columns (Continued) Field Description Line Rate The maximum bit rate at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generated by the system. Encryption Displays if media encryption is enabled for the Profile (Yes). For more information about encryption, see "Media Encryption” on page 2-30.
Chapter 1-Conference Profiles Defining Profiles Profiles are the basis for the definition of all ongoing conferences, Reservations, Meeting Rooms, Entry Queues, and Conference Templates and they contain only conference properties. To define a new Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. The RMX displays the default settings, so you need only define the Profile name.
Polycom RMX 2000 Administrator’s Guide 3 Define the Profile name and, if required, the Profile general parameters: Table 1-4 New Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field). • European and Latin text length is approximately half the length of the maximum.
Chapter 1-Conference Profiles Table 1-4 4 1-10 New Profile - General Parameters (Continued) Field/Option Description High Definition Video Switching If the Operator Conference option is selected, this option is disabled, and the selection is cleared.
Polycom RMX 2000 Administrator’s Guide The New Profile – Advanced dialog box opens. 5 Define the following parameters: Table 1-5 New Profile - Advanced Parameters Field/Option Description Encryption Select this check box to activate encryption for the conference. For more information, see RMX 2000 Administrator’s Guide, "Media Encryption” on page 2-30.
Chapter 1-Conference Profiles Table 1-5 New Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started. Default idle time is 10 minutes.
Polycom RMX 2000 Administrator’s Guide Table 1-5 New Profile - Advanced Parameters (Continued) Field/Option Description Keyboard Noise Suppression Select this option to let the system use an algorithm to search for and detect keyboard noises and automatically mute them when detected. Notes: • This option is activated only in MPM+ Card Configuration Mode. • 6 The CMA uses the Profiles that are stored in the RMX.
Chapter 1-Conference Profiles 7 Define the following parameters: Table 1-6 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: • Motion – for a higher frame rate without increased resolution. When selected, Video Clarity is disabled. • Sharpness – for higher video resolution and requires more system resources.
Polycom RMX 2000 Administrator’s Guide Table 1-6 New Profile - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Select the transmission mode for the Content channel: • Graphics — basic mode, intended for normal graphics • Hi-res Graphics — a higher bit rate intended for high resolution graphic display • Live Video — Content channel displays live video Selection of a higher bit rate for the Content results in a lower bit rate for the people cha
Chapter 1-Conference Profiles 8 Click the Video Settings tab. The New Profile - Video Settings dialog box opens. 9 Define the video display mode and layout using the following parameters: Table 1-7 1-16 Profile Properties - Video Settings Field/Option Description Presentation Mode Select this option to activate the Presentation Mode. In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode.
Polycom RMX 2000 Administrator’s Guide Table 1-7 Profile Properties - Video Settings (Continued) Field/Option Description Lecture View Switching Select this option to enable automatic switching of participants on the Lecturer’s screen when Lecture Mode is enabled for the conference. The automatic switching is enabled when the number of participants exceeds the number of video windows displayed on the Lecturer’s screen. Note: Lecture Mode is enabled in the Conference Properties – Participants tab.
Chapter 1-Conference Profiles Table 1-7 Profile Properties - Video Settings (Continued) Field/Option Description Auto Layout Select this option to let the system automatically select the conference layout based on the number of participants currently connected to the conference. When a new video participant connects or disconnects, the conference layout automatically changes to reflect the new number of video participants.
Polycom RMX 2000 Administrator’s Guide The RMX supports the VUI addition to the H.264 protocol for endpoints that transmit wide video (16:9) in standard 4SIF resolution. 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The selected layout appears in the Video Layout pane.
Chapter 1-Conference Profiles 11 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. In Classic View (for the first two skin options) the frames fill the screen with their borders touching 12 Select one of the Skin options. When Telepresence Mode is enabled, the Skin options are disabled as the system uses a black background and the frames and speaker indication are disabled. 13 Click IVR tab.
Polycom RMX 2000 Administrator’s Guide The New Profile - IVR dialog box opens. 14 If required, set the following parameters: Table 1-10 Profile Properties - IVR Field/Option Description Conference IVR Service The default conference IVR Service is selected. You can select another conference IVR Service if required.
Chapter 1-Conference Profiles Table 1-10 Profile Properties - IVR (Continued) Field/Option Description Conference Requires Chairperson Select this option to allow the conference to start only when the chairperson connects to the conference and to automatically terminate the conference when the chairperson exits. Participants who connect to the conference before the chairperson are placed on Hold and hear background music (and see the Welcome video slide).
Polycom RMX 2000 Administrator’s Guide 17 Define the following parameters: Table 1-11 Profile Properties - Recording Parameters Parameter Description Start Recording Select one of the following: • Immediately – conference recording is automatically started upon connection of the first participant. • Audio Only Upon Request – the operator or chairperson must initiate the recording (manual). Select this option to record only the audio channel of the conference.
Chapter 1-Conference Profiles Deleting a Conference Profile To delete a Conference Profile: 1 In the Conference Profiles list, select the Conference Profile you want to delete. 2 Click the Delete Profile ( ) button. or Right-click the Conference Profile to be deleted and select Delete Profile from the drop-down menu. A confirmation dialog box is displayed. 3 Click OK in the confirmation dialog box. 4 The Conference Profile is deleted.
2 Additional Conferencing Information Various conferencing modes and video features require additional settings, such as system flag settings, conference parameters and other settings. In depth explanations of these additional settings are described in the following sections. The RMX can function with two types of video Media Processing Modules (MPM): MPM and MPM+. These cards differ in their port capacity and their support of video resolutions.
Chapter 2-Additional Conferencing Information For conferences with more participants than display squares, the RMX dynamic video mix capability allows the viewed sites to be modified throughout the conference. The displayed layout can be changed during an ongoing conference, allowing a participant to view different screen layouts of the other conference participants.
Polycom RMX 2000 Administrator’s Guide The following Video protocols are supported: • H.261 - the video compression algorithm mandatory to all endpoints. It is used by endpoints that do not support other protocols. • H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints. • H.264 - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps.
Chapter 2-Additional Conferencing Information Additional Video Resolutions in MPM+ Mode The following higher video quality resolutions are available when the RMX is working in MPM+ Mode: • CIF 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps. • WSD 848 x 480 pixels at 50 fps. • W4CIF 1024 x 576 pixels at 30 fps. • HD 720p 1280 x 720 pixels at 60 fps. • HD 1080p 1920 x 1080 pixels at 30 fps.
Polycom RMX 2000 Administrator’s Guide Video Display with CIF, SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the following rules apply: • In a 1X1 Video Layout: • — SD: If the speaker transmits CIF, the MCU will send CIF to all participants, including the SD participants. In any other layout the MCU will transmit to each participant at the participant’s sending resolution.
Chapter 2-Additional Conferencing Information Table 2-2 System Flag – MAX_CP_RESOLUTION Values (Continued) MPM MPM+ Flag Value Each endpoint can declare capability up to: HD HD HD720 SD30 SD30 SD30 SD15 SD15 SD30 CIF CIF For information about setting system flags, see "System Configuration” on page 16-10. CP Conferencing with H.263 4CIF The video resolution of 4CIF in H.
Polycom RMX 2000 Administrator’s Guide The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with RMX 2000, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.... If users create a custom IVR slide, regardless of its resolution, the slide will be displayed in CIF resolution. H.263 4CIF Guidelines • H.263 4CIF is supported with H.
Chapter 2-Additional Conferencing Information High Definition Video Switching High Definition Video Switching enables compliant endpoints to connect to conferences at resolutions of 1280x720 pixels (720p) at line rates ranging from 384kbp to 4Mb and 1920 x 1080 pixels (1080p) at line rates ranging from 384kbp to 6Mbps (with MPM+). Video display is in full screen mode only and video is switched to the speaker.
Polycom RMX 2000 Administrator’s Guide Enabling HD Video Switching For the MCU to run HD Video Switching conferences the following criteria must be met: • The HD_THRESHOLD_BITRATE flag must be set in the System Configuration. The value of this flag is the system minimum threshold bit rate. The HD_THRESHOLD_BIT RATE flag is responsible for negotiation only, It does not guarantee that the endpoint will open an HD channel or transmit on an opened HD channel.
Chapter 2-Additional Conferencing Information To Create an HD Enabled Profile: 1 In the New Profile – General tab, in the Line Rate field, enter a bit rate that is higher than the defined HD threshold. 2 Select the High Definition Video Switching check box. 3 Select the resolution for the conference: HD720 or HD1080 (with MPM+). 4 Click OK. For more information, see "Defining Profiles” on page 1-8.
Polycom RMX 2000 Administrator’s Guide Monitoring High Definition Video Switching Conferences HD conferences appear with the HD ( ) icon in the conferences list to indicate the currently running HD conference(s). HD Conference Monitoring is done in the same way as for standard conferences. For more information, see "Conference and Participant Monitoring” on page 9-1.
Chapter 2-Additional Conferencing Information H.239 The H.239 protocol allows compliant endpoints to transmit and receive two simultaneous video streams: • People Conference – Continuous Presence or Video Switched conference • Content Conference – Video Switching conference for content sharing By default, all conferences, Entry Queues, and Meeting Rooms launched on the RMX 2000 have H.239 capabilities. To view Content, endpoints must use the same Bit Rate, Protocol, and Resolution.
Polycom RMX 2000 Administrator’s Guide The following table shows the bit rate allocated to the Content channel from the video channel in each of the three Content modes: Table 2-4 Conf Kbps / Mode Bit Rate Allocation to Content Channel 64/ 96 128 256 384 512 768 1024 1472/1920/ 4096-VSW Graphics 0 64 64 128 128 256 256 256 Hi-res Graphics 0 64 128 192 256 384 384 512 Live Video 0 64 128 256 384 512 768 768 Content Protocol H.263 Annex T and H.
Chapter 2-Additional Conferencing Information When set to YES, the RMX checks frame rate, bit rate, resolution, annexes and all other parameters of the Content mode as declared by an endpoint during the capabilities negotiation phase. If the endpoint does not support the Content capabilities of the MCU the participant will not be able to send or receive content over a dedicated content channel. The flag’s default value is NO.
Polycom RMX 2000 Administrator’s Guide 5 Click the Video Quality tab. 6 In the Content Video Definition section, select the Content Settings and Protocol as follows: Table 2-5 H.
Chapter 2-Additional Conferencing Information Table 2-5 7 H.239 Content Options (Continued) Field Description Content Protocol H.263 – Content is shared using H.263 even if some endpoints have H.264 capability. Up to H.264 – H.264 is the default Content sharing algorithm. When selected: • Content is shared using H.264 if all endpoints have H.264 capability. • Content is shared using H.263 if all endpoints do not have H.264 capability. • Endpoints that do not have at least H.
Polycom RMX 2000 Administrator’s Guide If the system cannot allocate the resource required for sending the Content, the conference status changes to “Content Resource Deficiency” and Content will not be sent to the legacy endpoints. As the resource required for sending Content to legacy endpoints is allocated on the fly, when scheduling a reservation, in rare occasions when the MCU is fully loaded, “Resource deficiency” may be encountered.
Chapter 2-Additional Conferencing Information A new conference can be started on the DMA using a Conference Profile that is defined on the RMX or by defining all the conference parameters. The Send Content to Legacy Endpoints option can be enabled only in the Conference Profile defined in the RMX, therefore, to include this option in the conference started on the DMA use an RMX existing Profile. However, the DMA does not display an indication that this option is enabled for the conference.
Polycom RMX 2000 Administrator’s Guide Enabling the Send Content to Legacy Endpoints Option The Send Content to Legacy Endpoint option is enabled in the Conference Profile - Video Settings tab. It is selected by default. If High Definition Video Switching option is selected in the Conference Profile - General tab, the Send Content to Legacy Endpoints selection is cleared and the option is disabled.
Chapter 2-Additional Conferencing Information Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to display Content on the screens of legacy endpoints is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT. The configured default layout is 1+4 ( CP_LAYOUT_1P4VER). You can change the default layout configuration by entering a new value for the flag in the system configuration.
Polycom RMX 2000 Administrator’s Guide Table 2-6 Layout LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values (Continued) Flag Value CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 2-21
Chapter 2-Additional Conferencing Information Table 2-6 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values (Continued) Layout Flag Value CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 4 Click OK. The flag is updated in the MCMS_PARAMETERS list. 5 Click OK. For flag changes to take effect, reset the MCU. For more information, see the RMX Administrator’s Guide, "Resetting the RMX” on page 16-90.
Polycom RMX 2000 Administrator’s Guide 2-23
Chapter 2-Additional Conferencing Information Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/ endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
Polycom RMX 2000 Administrator’s Guide Selecting the Conference Lecturer A conference can be set to Lecture Mode when: • Defining a new ongoing Conference, after the adding or defining the participant to be designated as lecturer • During an ongoing conference, after the participant (to be designated as lecturer) has connected to the conference. To enable Lecture Mode for the Conference: In the Conference Properties - Participant dialog box, select the Lecturer from the list.
Chapter 2-Additional Conferencing Information Lecture Mode Monitoring A conference in which the Lecture Mode is enabled is started as any other conference. The conference runs as an audio activated Continuous Presence conference until the lecturer connects to the conference. The selected video layout is the one that is activated when the conference starts. Once the lecturer is connected, the conference switches to the Lecture Mode.
Polycom RMX 2000 Administrator’s Guide When Lecture Mode is enabled for the conference, the lecturer is indicated by an icon ( ) in the Role column of the Participants list.
Chapter 2-Additional Conferencing Information 2-28 • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor window by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.
Polycom RMX 2000 Administrator’s Guide Closed Captions Endpoints can provide real-time text transcriptions or language translations of the video conference by displaying closed captions. The captions for a conference may be provided by the captioner who is present in the conference, or the captioner may use a telephone or web browser to listen to the conference audio. When the captioner sends a unit of text, all conference participants see it on the main monitor for 15 seconds.
Chapter 2-Additional Conferencing Information — Encrypted and non-encrypted conferences. — Conferences with Content. Enabling Closed Captions Closed Captions are enabled by a system flag. By default, Closed Captions are disabled. To change the flag value: 1 On the RMX 2000 menu, click Setup > System Configuration. The System Flags dialog box opens. 2 In the MCMS_PARAMETERS tab, click the New Flag ( button. The New Flag dialog box is displayed. 3 In the New Flag field enter ENABLE_CLOSED_CAPTION.
Polycom RMX 2000 Administrator’s Guide Media Encryption Encryption is available at the conference and participant levels, based on AES 128 Media Encryption and DH 1024 Key Exchange standards. Media Encryption guidelines: • Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. • Endpoints must support both AES 128 encryption and DH 1024 key exchange standards which are compliant with H.235 (H.
Chapter 2-Additional Conferencing Information Conference access is set in the system configuration by the flag ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF as follows: Table 2-7 Participant Level Encryption According to Flag Settings Encryption is enabled in Profile Encryption is disabled in the Profile YES Encryption is determined at the participant level, therefore encrypted and non-encrypted participants can join the conference.
Polycom RMX 2000 Administrator’s Guide Table 2-8 summarizes the dependencies between the connecting participant’s defined encryption status, the Conference/Entry Queue encryption setting and the flag setting.
Chapter 2-Additional Conferencing Information Encryption Flag Settings To modify the Encryption flag: 1 Click Setup>System Configuration. The System Flags dialog box opens. 2 Set the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag to YES or NO. 3 Click OK. For more information, see "System Configuration” on page 16-10. Reset the MCU for flag changes to take effect. Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running.
Polycom RMX 2000 Administrator’s Guide Enabling Encryption at the Participant Level (IP Only) You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/Entry Queue encryption setting.
Chapter 2-Additional Conferencing Information Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. An encrypted participant who is unable to join a conference is disconnected from the conference.
Polycom RMX 2000 Administrator’s Guide LPR – Lost Packet Recovery Lost Packet Recovery (LPR) and Dynamic Bandwidth Allocation (DBA) help minimize media quality degradation that can result from packet loss in the network. Packet Loss Packet Loss refers to the failure of data packets, transmitted over an IP network, to arrive at their destination. Packet Loss is described as a percentage of the total packets transmitted.
Chapter 2-Additional Conferencing Information Lost Packet Recovery Guidelines • LPR is supported in H.323 networking environments only. • In LPR-enabled Continuous Presence conferences: • — Both LPR-enabled and non LPR-enabled endpoints are supported. — The LPR process is not applied to packet transmissions from non LPR-enabled H.323, SIP and H.320 endpoints. In LPR-enabled Video Switched conferences: • — SIP and H.320 endpoints are not supported. — Cascaded links to MGC are not supported. — Non H.
Polycom RMX 2000 Administrator’s Guide Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes.
Chapter 2-Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels.
Polycom RMX 2000 Administrator’s Guide Telepresence Mode RMX 2000 supports the Telepresence Mode allowing multiple participants to join a telepresence conference from RPX and TPX high definition rooms as well as traditional, standard definition video conferencing systems. TPX (Telepresence) and RPX (Realpresence) room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room.
Chapter 2-Additional Conferencing Information Conference Level • If the RMX is not licensed for Telepresence Mode, the Telepresence option is not displayed in the New Profile dialog box • A Telepresence conference must have Telepresence Mode enabled in its profile.
Polycom RMX 2000 Administrator’s Guide RPX and TPX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX and RPX room systems. These additional video layout options are only available when Telepresence is selected in the conference profile.
Chapter 2-Additional Conferencing Information Table 2-9 TPX / RPX – Additional Video Layouts (Continued) Number of Endpoints 5 9 10+ 2-44 Layouts TPX RPX
Polycom RMX 2000 Administrator’s Guide The following example illustrates the use of standard and additional RMX Telepresence layouts when connecting four Room Systems as follows: • Two TPX Room Systems — 2 active cameras — 6 screens • Two RPX Room Systems — 8 cameras — 8 screens TPX View 3 Screens 16:9 RPX View 4 Screens 4:3 Standard TPX Layout Camera Zoomed Out Alignment of back-projectors eliminates the display of the vertical blank areas of the video layouts Figure 2-2 RPX and TPX Room System co
Chapter 2-Additional Conferencing Information Enabling Telepresence Conference Level Telepresence Mode must be configured in a new or existing Conference Profile. To enable Telepresence in a new or existing Conference Profile: 1 In the RMX Management pane, click Conference Profiles. 2 Click the New Profiles ( Profile. 3 Define the fields of the profile and click the Video Settings tab.
Polycom RMX 2000 Administrator’s Guide 5 Select the required video layout. When Telepresence Mode is enabled, the Skin options are disabled as the system uses a black background and the frames and speaker indication are disabled. 6 Click OK. Room (Participant/Endpoint) Level Setting the participant/endpoint Telepresence Mode configures the RMX to receive the video format of the RPX or TPX room endpoints.
Chapter 2-Additional Conferencing Information For more information, see the RMX 2000 Administrator’s Guide, “Adding a new participant to the Address Book” on page 4-4. 3 Click the Advanced tab. 4 Select the Telepresence Mode for the participant: Table 2-10 New Participant – Telepresence Mode 5 Mode Description RPX Select this option for room endpoints that transmit 4:3 video format. TPX Select this option for room endpoints that transmit 16:9 video format.
Polycom RMX 2000 Administrator’s Guide Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conference from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference. 2 Click the Start Ongoing Conference ( ) button. or Right-click and select Start Ongoing Conference. The conference is started.
Chapter 2-Additional Conferencing Information Cascading Conferences - Star Topology Cascading enables administrators to connect one conference directly to another conference using an H.323 connection, creating one large conference. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: • Connecting two conferences on different MCUs at different sites.
Polycom RMX 2000 Administrator’s Guide When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them.
Chapter 2-Additional Conferencing Information Enabling Cascading Cascading two conferences requires that the following procedures are implemented: • Creating the cascade-enabled Entry Queue A cascade-enabled Entry Queue must be created in the MCU hosting the destination conference (Conference B). The cascade-enabled Entry Queue is used to establish the dial-in link between the destination conference and the linked conference and bypassing standard Entry Queue, IVR prompt and video slide display.
Polycom RMX 2000 Administrator’s Guide 3 Define the standard Entry Queue parameters (as described in Chapter 3). 4 In the Cascade field, select Master or Slave depending on the Master/ Slave relationship. — Set this field to Master if the Entry Queue is defined on the MCU that is at the center of the topology and other conferences dial into it (acting as the Master).
Chapter 2-Additional Conferencing Information Creating the Dial-out Cascaded Link The dial-out link (participant) is created or added in the linked conference (Conference A). The dial-out string defined for the participant is the dialing string required to connect to the destination conference (Conference B) Entry Queue defined on the MCU hosting the destination cascaded conference.
Polycom RMX 2000 Administrator’s Guide 6 There are two methods to define the dialing string: A Using the MCU’s IP Address and the Alias string. B Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the MCU hosting the destination conference (in the example, MCU B).
Chapter 2-Additional Conferencing Information 8 In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU and will connect to the Master MCU (in the center of the topology). — Master, if the participant is defined in a conference running on the Master MCU (in the center of the topology) dialing from the Master MCU to the Slave MCU. 9 2-56 Click OK.
Polycom RMX 2000 Administrator’s Guide Enabling Cascaded Conferences without Password If a password is assigned to the linked conference, cascaded links will be prompted for a password when connecting to it (Conference A). Administrators have the option of altering the MCU settings to enable cascaded links to connect without a password.
Chapter 2-Additional Conferencing Information Monitoring Cascaded Conferences To monitor both conferences at the same time, two instances of the RMX Web Clients must be opened (one for each MCU) by entering the IP Address of each MCU. If both conferences are running on the same MCU, only one RMX Web Client window is required.
Polycom RMX 2000 Administrator’s Guide Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the RMX In the same way that the dial-out cascaded link is created in the RMX, you can create a dial-out participant in the MGC. In the MGC Manager application, define a new participant as follows: 1 In the Participant Properties dialog box, enter a Participant Name, select Dial-out and H.323.
Chapter 2-Additional Conferencing Information Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to RMX users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323 connection. Multi-Hierarchy (MIH) Cascading is implemented where the cascaded MCUs reside on different networks, whereas Star Topology Cascading requires that all cascaded MCUs reside on the same network.
Polycom RMX 2000 Administrator’s Guide • Level 1 DST MCS 4000 MCUs connect as endpoints to the RMXs or MGCs on higher levels. RMX 2000 MGC MGC RMX 2000 Level 2 or or Level 3 Level 4 MCU For more information about this configuration, see the relevant MGC documentation.
Chapter 2-Additional Conferencing Information Conference A Master of Conferences B and C Cascade Links Conference B Slave Conference of A Master of Conferences D and E Conference C Slave Conference of A Master of Conferences F and G Participant Connections Conferences D & E Slaves of Conference B Conferences F & G Slaves of Conference C Figure 2-6 MIH Cascading – Master-Slave Relationship Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and t
Polycom RMX 2000 Administrator’s Guide The following table summarizes Video Session Modes line rate options that need to be selected for each conference in the cascading hierarchy according to the cascading topology: Table 2-11 MIH Cascading – Video Session Mode and Line Rate Video Session Mode Line Rate Endpoint CP - HD 1.5Mb/s, 1Mb/s, 2Mb/s HDX CP - CIF 768Kb/s, 2Mb/s VSX 768Kb/s, 2Mb/s HDX, VSX 1.5Mb/s HDX CP/VSW -HD 1.
Chapter 2-Additional Conferencing Information • The following table lists the bit rate allocated to the Content channel from the video channel in each of the three Content modes: Table 2-12 Bit Rate Allocation to Content Channel Conf Kbps / Mode 64/ 96 128 256 384 512 768 1024 1472 1920 Graphics 0 64 64 128 128 256 256 256 256 Hi-res Graphics 0 64 128 192 256 384 384 512 512 Live Video 0 64 128 256 384 512 768 768 768 Setting up MIH Cascading Conferences The cascad
Polycom RMX 2000 Administrator’s Guide • Create a cascade-enabled Entry Queue for dial-in connections (you create it once for all cascading links using the same line rate). • Create the Master and Slave conferences, defining the appropriate line rate and whether it is a CP conference or HD Video Switching conference. • Create a cascade-enabled Dial-out Participant link in the Master or the Slave conference (depending on the dialing direction).
Chapter 2-Additional Conferencing Information Table 2-13 Set up Procedures according to the Dialing Direction Dialing Direction RMX 2000 Level 2 to RMX 2000 Level 1 RMX 2000 Level 1 RMX 2000 Level 2 Define the cascade-enabled Entry Queue, setting it as Master. Define the conference line rate and Video Session Mode to be the same as the one set on RMX Level 2. Define the conference line rate and Video Session Mode to be the same as the one set on RMX Level 1.
Polycom RMX 2000 Administrator’s Guide The New Entry Queue dialog box is displayed. 3 Define the Entry Queue parameters as for a standard Entry Queue. For more information about Entry Queue parameters, see the RMX 2000 Administrator’s Guide, Entry Queues on page 4-1. 4 In the Cascade field, select Master or Slave depending on the Master/ Slave relationship. — Set this field to Master if: • The Entry Queue is defined on the MCU on level 1 and the dialing is done from level 2 to level 1.
Chapter 2-Additional Conferencing Information Creating the Cascaded Conferences The table below lists the line rates that should be used when defining the conference Profiles for cascaded conferences on the RMX 2000 on both Level 1 and Level 2. The video settings will be automatically selected by the system, however, if HD Video Switching is used, it must be selected in the conference Profiles.
Polycom RMX 2000 Administrator’s Guide The New Participant - General dialog box is displayed. 3 Define the following parameters: Table 2-15 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out. Type Select H.323. IP Address Enter the IP address of the Signaling Host of the MCU running the other (second) conference, where the cascade enabled Entry Queue is defined.
Chapter 2-Additional Conferencing Information Table 2-15 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the dial string made up of the ID of the cascade enabled Entry Queue and the Conference ID as follows: ## For example: 78485##24006 If a gatekeeper is used, you can enter the prefix of the target MCU, registered with the gatekeeper, instead of the IP address, as part of
Polycom RMX 2000 Administrator’s Guide 4 Click the Advanced tab. 5 In the Cascade field, select: 6 — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU. Click OK.
Chapter 2-Additional Conferencing Information MGC to RMX 2000 Cascading Level 1 (Master) Level 2 (Slave to Level 1) MGC is always on level 1 and must be set as the Master MCU. If the cascading topology includes additional MGCs as well as RMXs it is recommended to define Video Switching conferences for all the cascading conferences in the topology.
Polycom RMX 2000 Administrator’s Guide Table 2-16 Set up Procedures according to the Dialing Direction Dialing Direction MGC Level 1 RMX 2000 Level 2 RMX 2000 to MGC Set the appropriate flags (done once only) Set the appropriate flags (done once only) Define the cascade-enabled Entry Queue. Define the conference setting and its line rate to be the same as the one set on the RMX 2000. Define the conference setting and its line rate to be the same as the one set on the MGC.
Chapter 2-Additional Conferencing Information fixed mode in Dual Stream Video Switching cascading conferences — ENABLE_H239_ANNEX_T=YES This flag should be set to the same value (YES/NO) as the settings of the RMX flag H263_ANNEX_T To use MIH Cascade in the MGC, the Conference Numeric ID routing mode must be used. It is determined when the system.cfg flag in the GREET AND GUIDE/ IVR section is set to QUICK_LOGIN_VIA_ENTRY_QUEUE=NO. 3 Click OK. 4 If you changed the flags, reset the MCU.
Polycom RMX 2000 Administrator’s Guide For more details on the definition of new Entry Queues refer to the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links”. 4 Click OK. Creating the Dial-out Link between the Conference Running on the MGC and the Conference Running on the RMX If the dialing is done from the MGC to the RMX, you need to define the cascaded link (dial-out participant) in the conference running on the MGC.
Chapter 2-Additional Conferencing Information Method B (Using a gatekeeper): In the Alias Name field, enter the Prefix of MCU B, EQ ID, Destination Conference ID, and Password, as follows: MCU Prefix EQ ID##Conference ID##Password (Password is optional) For Example: MCU Prefix as registered in the gatekeeper 2-76 9251002##12001##1234 Password (optional) Cascade-enabled EQ ID Conference ID 5 Click the Advanced tab and in the Node Type field, select Terminal. 6 Click OK.
Polycom RMX 2000 Administrator’s Guide Setting the Flags on the RMX 2000 When running conferences in mixed environment (RMX 2000 and MGC) there may be small differences between the line rates each MCU is sending. In the RMX 2000, several flags must be set to ensure that these differences will not cause the cascaded link to connect as Secondary and that Content flows correctly between the cascaded conferences. This procedure is performed once per RMX.
Chapter 2-Additional Conferencing Information 3 If the MGC is dialing the RMX and the cascaded link connects to the conference via the Cascade-enabled Entry Queue without being prompted for the conference password, set the flag to YES as follows: 4 — ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWO RD=YES Click OK. 5 Reset the MCU to apply the changes.
Polycom RMX 2000 Administrator’s Guide Defining the Cascading Conferences The table below lists the line rates and the video settings that should be used when defining the conferences on the MGC. The same line rates should be selected when defining the Conference Profiles on the RMX 2000, as well as whether the conference is HD Video Switching. However, the video settings will be automatically selected by the system.
Chapter 2-Additional Conferencing Information The New Participant - General dialog box is displayed. 3 In the Name field, enter a participant name. 4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: A Using the MCU’s IP Address and the Alias string. B Using only the Alias string (requires a gatekeeper).
Polycom RMX 2000 Administrator’s Guide Method B (Using a gatekeeper): In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination Conference ID, and Password, as follows: MGC Prefix EQ ID##Conference ID##Password (Password is optional) F o r E x a m p l e : 92 5 10 05 # #2 0 00 6# # 12 34 MCU Prefix as registered in the gatekeeper Password (optional) Cascade-enabled EQ ID Conference ID 7 Click the Advanced tab and in the Cascade field, select the Slave option.
Chapter 2-Additional Conferencing Information Starting and Monitoring MIH Cascading Conferences MIH cascading conferences are started in the same way as standard conferences. • Cascade enabled dial-out link participants on RMX 2000 MCUs are connected automatically. • Cascade enabled dial-out link participants on MGC MCUs must be connected manually. For more information on connecting cascade enabled dial-out participant links on other MCU’s, refer to their respective operating manuals.
Polycom RMX 2000 Administrator’s Guide To monitor cascading enabled conferences: In the Conferences List pane, select all the MIH Cascading enabled conferences.
Chapter 2-Additional Conferencing Information Viewing Participant Properties Viewing Participant Properties enables RMX Web Client users to view the connection capabilities and status of the link. To view the linked Participant Properties: In the Participants List pane, double-click or right-click and select Participant Properties of the desired Dial-out linked participant. The Participant Properties dialog box is displayed.
3 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is automatically activated when the first participant dials into it. ISDN/PSTN participants can dial-in directly to a Meeting Room without connection through an Entry Queue. Up to two numbers can be defined per conference provided that they are from the same ISDN/PSTN Network Service.
Chapter 3-Meeting Rooms Table 3-1 Default Meeting Rooms List Meeting Room Name ID Default Line Rate Oak_Room 1002 384 Kbps Juniper_Room 1003 384 Kbps Fig_Room 1004 384 Kbps Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: 1 In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button . The Meeting Rooms List is displayed.
Polycom RMX 2000 Administrator’s Guide The Meeting Room List columns include: Table 3-2 Meeting Rooms List Columns Field Description Display Name Displays the name and the icon of the Meeting Room in the RMX Web Client. (green) (gray) Routing Name An active video Meeting Room that was activated when the first participant connected to it. A passive video Meeting Room that is waiting to be activated.
Chapter 3-Meeting Rooms Meeting Room Toolbar & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Table 3-3 Toolbar button Meeting Room Toolbar and Right-click Menus Right-click menu Description New Meeting Room Select this button to create a new Meeting Room. Delete Meeting Room Select any Meeting Room and then click this button to delete the Meeting Room.
Polycom RMX 2000 Administrator’s Guide Creating a New Meeting Room In the Meeting Rooms pane, click the New Meeting Room button or right-click an empty area in the pane and then click New Meeting Room. The New Meeting Room dialog box appears. The definition procedure is the same as for the new conference (with the exception of Reserved Resources for Audio and Video participants). For more information, see the RMX 2000 Getting Started Guide, "Starting a Conference” on page 3-15.
Chapter 3-Meeting Rooms 3-6
4 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference according to the Conference ID they enter. The Entry Queue remains in a passive state when there are no callers in the queue (in between connections) and is automatically activated once a caller dials its dial-in number.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories Different Entry Queues can be created to accommodate different conferencing parameters (by assigning different Profiles) and prompts in different languages (by assigning different Entry Queue IVR Services). For more information, see "IVR Services” on page 13-1. The Entry Queue can also be used for Ad Hoc conferencing.
Polycom RMX 2000 Administrator’s Guide Table 4-1 Default Entry Queue Properties (Continued) Parameter Value ID 1000 Profile name Factory-Video-Profile. Profile Bit Rate is set to 384 Kbps. Entry Queue Service Entry Queue IVR Service. This is default Entry Queue IVR Service shipped with the system and includes default voice messages and prompts in English. Ad Hoc Enabled Cascade None (Disabled) Enable ISDN/ PSTN Access Disabled.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories 2 In the Entry Queues list pane, click the New Entry Queue The New Entry Queue dialog box opens. 3 Define the following parameters: button. Table 4-2: Entry Queue Definitions Parameters 4-4 Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
Polycom RMX 2000 Administrator’s Guide Table 4-2: Entry Queue Definitions Parameters (Continued) Option Description Display Name (cont.) • European and Latin text length is approximately half the length of the maximum. • Asian text length is approximately one third of the length of the maximum. The maximum length of text fields also varies according to the mixture of character sets (Unicode and ASCII). Maximum field length in ASCII is 80 characters.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories Table 4-2: Entry Queue Definitions Parameters (Continued) Option Description Entry Queue IVR Service The default Entry Queue IVR Service is selected. If required, select an alternate Entry Queue IVR Service, which includes the required voice prompts, to guide participants during their connection to the Entry Queue. Ad Hoc Select this check box to enable the Ad Hoc option for this Entry Queue.
Polycom RMX 2000 Administrator’s Guide Table 4-2: Entry Queue Definitions Parameters (Continued) 4 Option Description Dial-in Number (1) Leave this field blank to let the system automatically assign a number from the selected ISDN/PSTN Network Service. To manually define a dial-in number, enter a required number from the dial-in number range defined for the selected Network Service. Dial-in Number (2) By default, the second dial-in number is not defined.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories Modifying the EQ Properties To modify the EQ: In the Entry Queues pane, either double-click or right-click and select Entry Queue Properties of the selected Entry Queue in the list. The Entry Queue Properties dialog box is displayed. All the fields may be modified except Routing Name.
Polycom RMX 2000 Administrator’s Guide 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit EQ. The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transit Entry Queue setting: 1 In the RMX Management - Rarely Used pane click Entry Queues. 2 In the Entry Queues list, right-click the Transit Entry Queue entry and then click Cancel Transit EQ.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories Ad Hoc Conferencing The Entry Queue can also be used for Ad Hoc conferencing. If the Ad Hoc option is enabled for the Entry Queue, when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU. If not, the system automatically creates a new ongoing conference with that ID. The conference parameters are based on the Profile linked to the Entry Queue.
Polycom RMX 2000 Administrator’s Guide Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls can connect to the Polycom DMA 7000 via gateway sessions running on the RMX. Each RMX conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. When a SIP endpoint calls the SIP Factory URI, a new conference is automatically created based on the Profile parameters, and the endpoint joins the conference. The SIP Factory URI must be registered with the SIP server to enable routing of calls to the SIP Factory.
Polycom RMX 2000 Administrator’s Guide 3 Define the following parameters: Table 4-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client. In conferences, Meeting Rooms, Entry Queues and SIP factories the system automatically generates an ASCII name for the Display Name field that can be modified using Unicode encoding.
Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories Table 4-3: New Factory Properties (Continued) 4 4-14 Option Description Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile. Automatic Connection Select this check box to immediately accept the conference creator endpoint to the conference.
5 Address Book The Address Book is your database and information storage for the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint. By utilizing the Address Book users are able to quickly and efficiently assign or designate participants to conferences. Groups defined in the Address Book help facilitate the creation of conferences.
Chapter 5-Address Book Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the RMX Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header. The Address Book pane closes and a tab appears at the right edge of the screen.
Polycom RMX 2000 Administrator’s Guide Click the tab to re-open the Address Book. Click tab to open Address Book The following information is displayed for each participant. The fields displayed vary accordingly, when viewing the full display or the docked Address Book pane. Table 5-1 Docked Address Book List Columns Field/Option Description Type Indicates whether the participant is a video ( audio ( ) or ). Name Displays the name of the participant.
Chapter 5-Address Book Adding a Participant to the Address Book Adding participants to the Address Book can be performed by the following methods: • Directly in the Address Book. • Moving or saving a participant from an ongoing conference to the Address Book. Only defined dial-out ISDN/PSTN participants can be added to the Address Book or ongoing conferences. ISDN/PSTN participants are added to the Address Book in the same manner that H.323 and SIP participants are added.
Polycom RMX 2000 Administrator’s Guide 2 Define the following fields: Table 5-2 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the RMX Web Client. The Name field can be modified using Unicode encoding. • English text uses ASCII encoding and can contain the most characters (length varies according to the field). • European and Latin text length is approximately half the length of the maximum.
Chapter 5-Address Book Table 5-2 New Participant – General Properties (Continued) Field Description Dialing Direction Select the dialing direction: • Dial-in – The participant dials in to the conference. • Dial-out – The MCU dials out to the participant. Notes: • This field applies to IP participants only. • Dial-out is forced when defining an ISDN/PSTN participant. Type The network communication protocol used by the endpoint to connect to the conference: H.323, SIP or ISDN/PSTN.
Polycom RMX 2000 Administrator’s Guide Table 5-2 New Participant – General Properties (Continued) Field Description Alias Name/Type (H.323 Only) If you are using the endpoint’s alias and not the IP address, first select the type of alias and then enter the endpoint’s alias: • • • H.323 ID (alphanumeric ID) E.164 (digits 0-9, * and #) Email ID (email address format, e.g. abc@example.
Chapter 5-Address Book Table 5-2 New Participant – General Properties (Continued) Field Description SIP Address/ Type (SIP Only) Select the format in which the SIP address is written: • SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. • TEL URI - Used when the endpoint does not specify the domain that should interpret a telephone number that has been input by the user.
Polycom RMX 2000 Administrator’s Guide 4 Define the following Advanced parameters: IP Participant ISDN/PSTN Participant Table 5-3 New Participant – Advanced Properties Field Description Video Bit Rate / Auto (IP Only) The Auto check box is automatically selected to use the Line Rate defined for the conference. Note: This check box cannot be cleared when defining a new participant during an ongoing conference.
Chapter 5-Address Book Table 5-3 New Participant – Advanced Properties (Continued) 5-10 Field Description Video Protocol Select the video compression standard that will be forced by the MCU on the endpoint when connecting to the conference: H.261, H.263 or H.264. Select Auto to let the MCU select the video protocol according to the endpoint’s capabilities.
Polycom RMX 2000 Administrator’s Guide Table 5-3 New Participant – Advanced Properties (Continued) Field Description Cascaded Link (IP Only) If this participant is used as a link between conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU. • Master, if the participant is defined in a conference running on the Master MCU. It enables the connection of one conference directly to another conference using an H.323 connection only.
Chapter 5-Address Book Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Address Book directly from an ongoing conference. To add a participant from the conference to the Address Book: 1 During an ongoing conference, select the participant in the Participant pane and either click the Add Participant to Address Book button ( ) or right-click and select Add Participant to Address Book. The participant is added to the Address Book.
Polycom RMX 2000 Administrator’s Guide Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: 1 In the Address Book pane, double-click the participant’s icon or rightclick the participant’s name and click Participant Properties. The Participant’s Properties window appears. 2 Modify the necessary properties in the window, e.g. dialing direction, communication protocol type, etc...
Chapter 5-Address Book Deleting Participants from the Address Book To delete participants from the Address Book: 1 In the Address Book pane select the participant to delete. Click the Delete Participant ( ) button or right-click and then click the Delete Participant option. 2 Click Yes in the dialog box that appears to confirm the deletion. After confirmation, the selected participant is deleted from the Address Book.
Polycom RMX 2000 Administrator’s Guide Filtering the Address Book Filtering applies pattern matching criteria to the information in the Address Book entries, enabling you to select and work with a subset of Address Book entries. Filtering can be applied to one or multiple Address Book fields at a time. To filter an address book field: 1 In the Address Book field that you want to filter, click the filter ( ) button.
Chapter 5-Address Book Example: If the user selects 213 as the matching pattern, the filtered Address Book is displayed as follows: 1 Entry Matching “213” in Filtered Address Book Selected Field Active Filter Indicator Filtered Field To clear the filter and display all entries: 1 In the filtered Address Book field heading, click the Active Filter indicator. The pattern matching options menu is displayed. Active Filter Indicator Pattern Matching Options 2 Click All.
Polycom RMX 2000 Administrator’s Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team” that contains the endpoints of all members of the marketing team.
Chapter 5-Address Book 3 4 Add participants to the Group by doing one of the following: a Click the Add from Address Book button to display the Participants Address Book dialog box. Select the desired endpoints to include in the Group and click Add. Multiple selections of participants are enabled. b Drag and drop the desired endpoints from the Address Book pane into the Group’s dialog box. c Click the New button to display the New Participant dialog box.
Polycom RMX 2000 Administrator’s Guide Modifying a Group in the Address Book To Modify a Group: 1 In the Address Book pane, double-click the Group icon ( right-click the Group and then click Properties. ) or The Group Properties dialog box will be displayed. 2 The following operation can be performed: a Rename Group – Rename the Group in the name field. b Create New Participant – Click the New button to create new participants in the Address Book and included them in the Group.
Chapter 5-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.
Polycom RMX 2000 Administrator’s Guide Importing an Address Book To Import and Address Book: 1 In the Address Book pane, click the Import Address Book ( ) button or right-click an empty area in the pane and then click Import Address Book. The Import Address Book dialog box appears. 2 Enter the path from which to import the Address Book or click the Browse button. 3 In the Open dialog box navigate to the desired Address Book file (in XML format) to import.
Chapter 5-Address Book Integrating the Polycom CMA™ Address Book with the RMX The Polycom CMA™ application includes a Global Address Book with all registered endpoints. This address book can be used by the RMX 2000 to add participants to conferences. CMA™ Address Book Integration Guidelines • Only one address book can be used at any time. When the CMA address book is integrated into the RMX, it replaces the RMX internal address box. • CMA address book is used in read-only mode in the RMX.
Polycom RMX 2000 Administrator’s Guide The System Flags - MCMS_PARAMETERS_USER dialog box opens. 2 Modify the values of the flags listed below. For more details, see the RMX 2000 Administrator’s Guide, "Modifying System Flags” on page 16-10. In versions 3.0 and lower, these flags have to be manually added to the MCMS_PARAMETERS_USER dialog box. In version 4.0 and higher, these flags are automatically listed in the MCMS_PARAMETERS_USER dialog box.
Chapter 5-Address Book Table 5-4 5-24 System Flags for CMA Address Book Integration (Continued) Flag Description EXTERNAL_ CONTENT_ PASSWORD The password associated with the user name defined for the RMX in the CMA server. EXTERNAL_ CONTENT_ USER The login name defined for the RMX in the CMA server defined in the format: domain name/user name. 3 Click OK to complete the definitions. 4 When prompted, click Yes to reset the MCU and implement the changes to the system configuration.
6 Reservations The Reservations option enables users to schedule conferences. These conferences can be launched immediately or become ongoing, at a specified time on a specified date. Scheduling a conference reservation requires definition of conference parameters such as the date and time at which the conference is to start, the participants and the duration of the conference. Scheduled conferences (Reservations) can occur once or repeatedly, and the recurrence pattern can vary.
Chapter 6-Reservations • System resources are calculated according to the RMX’s license. For more information see "Video/Voice Port Configuration” on page 16-39. • System resource availability is partially checked when reservations are created: • — If a conference duration extension request is received from an ongoing conference, the request is rejected if it would cause a resource conflict.
Polycom RMX 2000 Administrator’s Guide Reservations • A Reservation that has been activated and becomes an ongoing conference is deleted from the Reservations list. • The maximum number of reservations is 2000. • The maximum number of concurrent reservations is 80. Reservations with durations that overlap (for any amount of time) are considered to be concurrent.
Chapter 6-Reservations • Reservations can also be scheduled from Conference Templates. For more information see "Scheduling a Reservation From a Conference Template” on page 8-16. Using the Reservation Calendar To open the Reservation Calendar: In the RMX Management pane, click the Reservations button ( ). Reservations Toolbar Buttons The toolbar buttons functions are described in Table 6-1. Table 6-1 Reservations – Toolbar Button New Reservation 6-4 Description Create a new reservation.
Polycom RMX 2000 Administrator’s Guide Table 6-1 Reservations – Toolbar (Continued) Button Description Delete Reservation Click to delete the selected reservation. Back Click to show the previous day or week, depending on whether Show Day or Show Week is the selected. Next Click to show the next day or week, depending on whether Show Day or Show Week is the selected. Today Click to show the current date in the Reservation Calendar in either Show Day or Show Week view.
Chapter 6-Reservations Week View By default the Reservations is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed. Today View The current date (Today), highlighted in orange, can be viewed in both Week View and Day View.
Polycom RMX 2000 Administrator’s Guide List View List View does not have a calendar based format. All Reservations are listed by: • • • • Display Name ID Internal ID Start Time • • • • End Time Status Conference Password Profile The Reservations can be sorted, searched and browsed by any of the listed fields.
Chapter 6-Reservations Changing the Calendar View To change between Week and Day views: In Week View: In the Reservations toolbar, click Show Day ( change to Day View. ) to or In Day View: In the Reservations toolbar, click Show Week ( change to Week View.
Polycom RMX 2000 Administrator’s Guide To view Today (the current date): In Week View or Day View, in the Reservations toolbar, click the Today ( ) button to have the current date displayed within the selected view. Week View Day View Current Date (Today) To change to List View: 1 In the Reservations toolbar, click, the Reservations List ( ) button. The Reservations List is displayed. 2 Optional. Sort the data by any field (column heading) by clicking on the column heading.
Chapter 6-Reservations A or symbol appears in the column heading indicating that the list is sorted by this field, as well as the sort order. 3 Optional. Click on the column heading to toggle the column’s sort order. To return to Calendar View: In the Reservations toolbar, click any of the buttons (Show Week/ Show Day/Today) to return to the required Reservations view.
Polycom RMX 2000 Administrator’s Guide Method I – To create a reservation with default duration of 1 hour: In the Reservations toolbar, click the New Reservation ( create a reservation of 1 hour duration. ) button to Method II – To create a reservation with default duration of ½ hour: Right-click and select New Reservation to create a reservation of ½ hour default duration.
Chapter 6-Reservations The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the RMX 2000 Getting Started Guide, "General Tab” on page 3-17. Table 6-2 New Reservation – Reserved Resources Field Reserve Resources for Video Participants Description Enter the number of video participants for which the system must reserve resources. Default: 0 participants. Maximum: • • 6-12 MPM Mode: 80 participants.
Polycom RMX 2000 Administrator’s Guide Table 6-2 New Reservation – Reserved Resources (Continued) Field Reserve Resources for Audio Participants Description Enter the number of audio participants for which the system must reserve resources. Default: 0 participants. Maximum: • • MPM Mode: 80 participants. MPM+ Mode: 120 participants.
Chapter 6-Reservations 5 Adjust the new reservation’s schedule by modifying the fields as described in Table 6-3. Table 6-3 New Reservation – Schedule Tab Field Start Time Description Select the Start Time of the Reservation. The Start/End Times of the Reservation are initially taken from the time slot selected in the Reservation Calendar. The Start/End Times can be adjusted by typing in the hours and minutes fields or by clicking the arrow buttons. End Time Select the End Time of the Reservation.
Polycom RMX 2000 Administrator’s Guide Table 6-3 New Reservation – Schedule Tab (Continued) Field Recurrence Pattern Description Daily If Daily is selected, the system automatically selects all the days of the week. To de-select days (for example, weekends) clear their check boxes. Weekly If Weekly is selected, the system automatically selects the day of the week for the Reservation from the day selected in the Reservation Calendar. You can also define the recurrence interval in weeks.
Chapter 6-Reservations Table 6-3 New Reservation – Schedule Tab (Continued) Field Description A series of Reservations can be set to end after a specified number of occurrences or by a specific date. Select one of the following methods of terminating the series of Reservations: 6 End After End After: x Occurrences - Ends a recurring series of Reservations after a specific number (x) of occurrences. Default: 1 (Leaving the field blank defaults to 1 occurrence.
Polycom RMX 2000 Administrator’s Guide The fields are the same as for the New Conference – Participants tab, described in the RMX 2000 Getting Started Guide, "Participants Tab” on page 3-21. Participant properties are embedded in the conferencing entity and therefore, if the participant properties are modified in the Address Book (or Meeting Rooms) after the Reservation has been created they are not applied to the participant when the Reservation is activated. 7 Optional.
Chapter 6-Reservations Managing Reservations Reservations can be accessed and managed via all the views of the Reservations List. Guidelines • The Recurrence Pattern fields in the Schedule tab that are used to create multiple occurrences of a Reservation are only displayed when the Reservation and its multiple occurrences are initially created.
Polycom RMX 2000 Administrator’s Guide The cursor changes to a vertical double arrow ( the top and bottom sides of the square. ) when it is moved over Click & Drag to Change Start Time Click & Drag to Move Reservation Click & Drag to Change End Time To move the Reservation to another time slot: 1 Select the Reservation. 2 Hold the mouse button down and drag the Reservation to the desired time slot. 3 Release the mouse button. To change the Reservation’s Start time: 1 Select the Reservation.
Chapter 6-Reservations To View or Modify Reservations using the Reservation Properties dialog box: 1 In the Reservations List, navigate to the reservation (or its recurrences) you want to view, using the Show Day, Show Week, Today, Back, Next or List buttons. 2 Double-click, or right-click and select Reservation Properties, to select the reservation to be viewed or modified. The Reservation Properties – General dialog box opens. 3 Select the tab(s) of the properties you want to view or modify.
Polycom RMX 2000 Administrator’s Guide A confirmation dialog box is displayed. 3 Select Delete the series. 4 Click OK. All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservations toolbar, click in the Quick Search field. The field clears and a cursor appears indicating that the field is active.
Chapter 6-Reservations Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed.
7 Operator Assistance & Participant Move RMX users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference. • Participants have problems connecting to conferences, for example, when they enter the wrong conference ID or password.
Chapter 7-Operator Assistance & Participant Move In attended mode, the RMX user (operator) can perform one of the following actions: • Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance. • After a short conversation, the operator can move the participant from the Operator conference to the appropriate destination conference (Home conference).
Polycom RMX 2000 Administrator’s Guide • An Operator conference cannot be defined as a Reservation. • An Operator conference can be saved to a Conference Template. An ongoing Operator conference can be started from a Conference Template. • The Operator participant cannot be deleted from the Operator conference, but it can be disconnected from the conference.
Chapter 7-Operator Assistance & Participant Move Defining a Conference IVR Service with Operator Assistance Options 1 In the RMX Management pane, expand the Rarely Used list and click the IVR Services ( ) entry. 2 On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens. 7-4 3 Enter the Conference IVR Service Name. 4 Define the Conference IVR Service - Global parameters.
Polycom RMX 2000 Administrator’s Guide For details, see RMX 2000 Administrator’s Guide, Table 13-4, “New Conference IVR Service Properties - Conference Chairperson Options and Messages,” on page 13-13. 9 Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens.
Chapter 7-Operator Assistance & Participant Move The New Conference IVR Service - DTMF Codes dialog box opens. The default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson are listed. For the full list of the available DTMF codes, see RMX 2000 Administrator’s Guide, Table 13-9, “New Conference IVR Service Properties - DTMF Codes,” on page 13-23.
Polycom RMX 2000 Administrator’s Guide The Operator Assistance dialog box opens. 21 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 22 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.
Chapter 7-Operator Assistance & Participant Move 4 Define the Entry Queue IVR Service Global parameters. For details, see RMX 2000 Administrator’s Guide, Table 13-10, “Entry Queue IVR Service Properties - Global Parameters,” on page 13-27. 5 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. 6 Define the system behavior when the participant enters the Entry Queue.
Polycom RMX 2000 Administrator’s Guide 13 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance. If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX. 14 Click OK to complete the Entry Queue IVR Service definition.
Chapter 7-Operator Assistance & Participant Move 3 Define the Profile name and, if required, the Profile general parameters: Table 7-1 New Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field). • European and Latin text length is approximately half the length of the maximum.
Polycom RMX 2000 Administrator’s Guide Table 7-1 New Profile - General Parameters (Continued) Field/Option Description High Definition Video Switching If the Operator Conference option is selected, this option is disabled, and the selection is cleared. When selected, the conference is ultra-high quality video resolution, in a special conferencing mode which implies that all participants must connect at the same line rate and use HD video.
Chapter 7-Operator Assistance & Participant Move The New Profile – Advanced dialog box opens. 5 Define the following parameters: Table 7-2 7-12 New Profile - Advanced Parameters Field/Option Description Encryption Select this check box to activate encryption for the conference. For more information, see RMX 2000 Administrator’s Guide, "Media Encryption” on page 2-30.
Polycom RMX 2000 Administrator’s Guide Table 7-2 6 New Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started. Default idle time is 10 minutes.
Chapter 7-Operator Assistance & Participant Move The New Profile – Video Quality dialog box opens.
Polycom RMX 2000 Administrator’s Guide Table 7-3 New Profile - Video Quality Parameters (Continued) Field/Option Description Video Clarity™ When enabled (default), Video Clarity applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images with sharper edges and higher contrast are sent back to all endpoints at the highest possible resolution supported by each endpoint. All layouts, including 1x1, are supported.
Chapter 7-Operator Assistance & Participant Move 9 Define the video display mode and layout. For more details, see RMX 2000 Administrator’s Guide, Table 1-7, “Profile Properties - Video Settings,” on page 1-16. 10 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. 11 Select one of the Skin options. 12 Click IVR tab. The New Profile - IVR dialog box opens. 13 Select the IVR Service and if the conference requires a chairperson. 14 Optional.
Polycom RMX 2000 Administrator’s Guide 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the RMX User Login Name. This name cannot be modified. Only one Operator conference can be created for each User Login name.
Chapter 7-Operator Assistance & Participant Move Table 7-4 New Conference – General Options (Continued) Field Description Routing Name Routing Name is the name with which ongoing conferences, Meeting Rooms, Entry Queues and SIP Factories register with various devices on the network such as gatekeepers and SIP server. This name must defined using ASCII characters. Comma, colon and semicolon characters cannot be used in the Routing Name.
Polycom RMX 2000 Administrator’s Guide Table 7-4 New Conference – General Options (Continued) Field Description Reserve Resources for Video Participants Enter the number of video participants for which the system must reserve resources. Default: 0 participants. When defining an Operator conference it is recommended to reserve resources for at least 2 video participants (for the operator and one additional participant - who will be moved to the Operator conference for assistance).
Chapter 7-Operator Assistance & Participant Move Table 7-4 4 New Conference – General Options (Continued) Field Description Enable ISDN/ PSTN Dial-in Select this check box if you want ISDN and PSTN participants to be able to connect directly to the Operator conference. This may be useful if participants are having problems connecting to their conference and you want to identify the problem or help them connect to their destination conference.
Polycom RMX 2000 Administrator’s Guide The Operator participant is displayed in the Participants list with an Operator participant icon , and the system automatically dials out to the Operator participant. Saving an Operator Conference to a Template The Operator conference that is ongoing can be saved as a template. To save an ongoing Operator conference as a template: 1 In the Conferences List, select the Operator conference you want to save as a Template.
Chapter 7-Operator Assistance & Participant Move Starting an Operator Conference from a Template An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. • You can only start an Operator conference from a template whose name is identical to your Login Name.
Polycom RMX 2000 Administrator’s Guide Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.
Chapter 7-Operator Assistance & Participant Move When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For details, see Table 1-5. • The conference status changes and it appears with the exclamation point icon and the status “Awaiting Operator”. • The appropriate voice message is played to the relevant participants indicating that assistance will be provided shortly.
Polycom RMX 2000 Administrator’s Guide Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Chapter 7-Operator Assistance & Participant Move the Auto Terminate When Chairperson Exits option is enabled and that participant is the only conference chairperson. • When moving the Operator to any conference (following assistance request), the IVR messages and slide display are skipped. • Participants cannot be moved from a Telepresence conference. • Participants cannot be moved from LPR-enabled conferences to nonLPR conferences.
Polycom RMX 2000 Administrator’s Guide Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference.
Chapter 7-Operator Assistance & Participant Move When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference. — Back to Home Conference - if the participant was moved to another conference or to the Operator conference, this options moves the participant back to his/her source conference. This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference.
8 Conference Templates Conference Templates enable administrators and operators to create, save, schedule and activate identical conferences. A Conference Template: • Saves the conference Profile. • Saves all participant parameters including their Personal Layout and Video Forcing settings. • Simplifies the setting up Telepresence conferences where precise participant layout and video forcing settings are crucial. Guidelines • A maximum of 100 Conference Templates can be saved.
Chapter 8-Conference Templates that it is activated (and becomes an ongoing conference) will be applied to the conference. 8-2 • Only defined participants can be saved to the Conference Template. Before saving a conference to a template ensure that all undefined participants have disconnected. • Undefined participants are not saved in Conference Templates.
Polycom RMX 2000 Administrator’s Guide Using Conference Templates The Conference Templates list is initially displayed as a closed tab in the RMX Web Client main window. The number of saved Conference Templates is indicated on the tab. Conference Templates Tab Number of Saved Conference Templates Clicking the tab opens the Conference Templates list.
Chapter 8-Conference Templates Toolbar Buttons The Conference Template toolbar includes the following buttons: Table 1 Conference Templates – Toolbar Buttons Button Description New Conference Template Creates a new Conference Template. Delete Conference Template Deletes the Conference Template(s) that are selected in the list. Start Conference from Template Starts an ongoing conference from the Conference Template that has an identical name, ID parameters and participants as the template.
Polycom RMX 2000 Administrator’s Guide Creating a New Conference Template There are two methods to create a Conference Template: • From scratch - defining the conference parameters and participants • Saving an ongoing conference as Template Creating a new Conference Template from Scratch To create a new Conference Template: 1 In the RMX Web Client, click the Conference Templates tab. 2 Click the New Conference Template ( ) button. The New Conference Template - General dialog box opens.
Chapter 8-Conference Templates 4 Modify the fields of the General tab. A unique dial-in number must be assigned to each conferencing entity. However, Conference Templates can be assigned dial-in numbers that are already assigned to other conferencing entities, but when the template is used to start an ongoing conference or schedule a reservation, it will not start if another ongoing conference, Meeting Room, Entry Queue or Gateway Profile is using this number. 5 Click the Participants tab.
Polycom RMX 2000 Administrator’s Guide The New Participant – General tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see the RMX 2000 Administrator’s Guide, "Adding a new participant to the Address Book Directly” on page 5-4. 8 Modify the fields of the General tab. 9 Click the Advanced tab.
Chapter 8-Conference Templates The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see the RMX 2000 Administrator’s Guide, "New Participant – Advanced Properties” on page 5-9. 10 Modify the fields of the Advanced tab. 11 Click the Media Sources tab.
Polycom RMX 2000 Administrator’s Guide The Media Sources tab opens. The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the RMX 2000 Getting Started Guide, "Changing the Video Layout of a Conference” on page 3-55 and "Video Forcing” on page 3-57.
Chapter 8-Conference Templates The New Participant – Information tab opens. For a full description of the Information fields see the RMX 2000 Getting Started Guide, "Information Tab” on page 3-25. 14 Click the OK button. The participant you have defined is added to the Participants List. The New Participant dialog box closes and you are returned to the New Template – Participant dialog box (which has remained open since Step 7). 15 Optional.
Polycom RMX 2000 Administrator’s Guide The New Conference Template – Information tab opens. For a full description of the Information fields see the RMX 2000 Getting Started Guide, "Information Tab” on page 3-25. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list.
Chapter 8-Conference Templates Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: 1 In the Conferences List, select the conference you want to save as a Template. 2 Click the Save Conference to Template ( ) button. or Right-click and select Save Conference to Template. The conference is saved to a template whose name is taken from the ongoing conference Display Name.
Polycom RMX 2000 Administrator’s Guide The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the RMX User). The Template appears with the Operator Conference icon.
Chapter 8-Conference Templates Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conference from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference. 2 Click the Start Conference from Template ( ) button. or Right-click and select Start Conference from Template. The conference is started.
Polycom RMX 2000 Administrator’s Guide Starting an Operator Conference from a Template An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. • You can only start an Operator conference from a template whose name is identical to your Login Name.
Chapter 8-Conference Templates Scheduling a Reservation From a Conference Template A Conference Template can be used to schedule a single or recurring Reservation. To schedule a Reservation from a Conference Template: 1 In the Conference Templates list, select the Conference Template you want to schedule as a Reservation. 2 Click the Schedule Reservation from Template ( ) button. or Right-click and select Schedule Reservation from Template. The Reservation Properties dialog box is displayed.
Polycom RMX 2000 Administrator’s Guide The Display Name of the Reservation is taken from the Conference Template Display Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 6-3, “New Reservation – Schedule Tab,” on page 6-14. 3 Modify the fields of the Reservation Properties. 4 Click the OK button. A Reservation is created based on the Conference Template.
Chapter 8-Conference Templates The series number (_0000n) of each reservation is appended to its Display Name. Example: Conference Template name: Sales Display Name for single scheduled occurrence: Sales If 3 recurrences of the reservation are created: Display Name for occurrence 1: Sales_00001 Display Name for occurrence 2: Sales_00002 Display Name for occurrence 3: Sales_00003 Deleting a Conference Template One or several Conference Templates can be deleted at a time.
9 Conference and Participant Monitoring You can monitor ongoing conferences and perform various operations while conferences are running. Three levels of monitoring are available with the RMX: • General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window. • Conference Level Monitoring - You can view additional information regarding a specific conference and modify its parameters if required, using the Conference Properties option.
Chapter 9-Conference and Participant Monitoring General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see RMX 2000 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-41. You can click the blinking Participants Alerts indication bar to view participants that require attention. For more information, see "System and Participant Alerts” on page 16-6.
Polycom RMX 2000 Administrator’s Guide Conference Level Monitoring In addition to the general conference information that appears in the Conference list pane, you can view the details of the conference’s current status and setup parameters, using the Conference Properties dialog box. To view the parameters of an ongoing conference: 1 In the Conference list pane, double-click the conference or right-click the conference and then click Conference Properties.
Chapter 9-Conference and Participant Monitoring The following information appears in the General tab: Table 9-1 9-4 Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the RMX Web Client. Note: This field is displayed in all tabs. Duration The expected duration of the conference using the format HH:MM. Note: This field is displayed in all tabs.
Polycom RMX 2000 Administrator’s Guide Table 9-1 Conference Properties - General (Continued) Field Description High Definition Video Switching When selected, the conference is of ultra-high quality video resolution, in a special conferencing mode which implies that all participants must connect at the same line rate and use HD video. This feature utilizes the resources more wisely and efficiently by: • Saving utilization of video ports (1 port per participant as opposed to 4 ports in CP mode).
Chapter 9-Conference and Participant Monitoring Table 9-1 2 Conference Properties - General (Continued) Field Description Max Number of Participants Indicates the total number of participants that can be connected to the conference. The Automatic setting indicates the maximum number of participants that can be connected to the MCU according to resource availability. Irrespective of resource availability, the maximum number of video participants is 80.
Polycom RMX 2000 Administrator’s Guide 3 The following information appears in the Advanced tab: Table 9-2 4 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. LPR Indicates whether LPR is enabled. Auto Terminate When selected, indicates that the MCU will automatically terminate the conference when Before First Joins, At the End-After Last Quits and At the End - When Last Participant Remains parameters apply.
Chapter 9-Conference and Participant Monitoring The following information appears: Table 9-3 Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference. Possible settings are: Motion or Sharpness. For more information, see "Video Resolutions in CP” on page 2-3. Video Clarity™ Indicated if Video Clarity is enabled for the conference.
Polycom RMX 2000 Administrator’s Guide 5 Click the Video Settings tab to list the video parameters. Video Settings Administrator Operator Tab Chairperson Viewing Permissions DDD Table 9-4 Conference Properties - Video Settings Parameters Field Description Presentation Mode When checked, indicates that the Presentations Mode is active. For more information, see "Presentation Mode” on page 1-16.
Chapter 9-Conference and Participant Monitoring Table 9-4 Skins IVR Info Administrator Operator Tab Chairperson Viewing Permissions 6 Conference Properties - Video Settings Parameters (Continued) Field Description Same Layout When checked, forces the selected layout on all conference participants, and the Personal Layout option is disabled. Auto Layout When enabled, the system automatically selects the conference layout based on the number of participants in the conference.
Polycom RMX 2000 Administrator’s Guide Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.
Chapter 9-Conference and Participant Monitoring When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For details, see Table 9-5. • The conference status changes and it appears with the exclamation point icon and the status “Awaiting Operator”. • The appropriate voice message is played to the relevant participants indicating that assistance will be provided shortly.
Polycom RMX 2000 Administrator’s Guide Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Chapter 9-Conference and Participant Monitoring Participant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currently connected to a conference and for defined participants that have been disconnected. Properties differ for IP and ISDN/PSTN participants.
Polycom RMX 2000 Administrator’s Guide The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. For ISDN/PSTN participants, only the following tabs are displayed in the Participant Properties dialog box: • General, Advanced, Information • • • Media Sources Connection Status Channel Status The General, Advanced and Information tabs include the same properties for new and defined participants.
Chapter 9-Conference and Participant Monitoring Table 9-6 Participant Properties - Media Sources Parameters (Continued) Field Description Video Layout Indicates the video layout currently viewed by the participant. When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see RMX 2000 Getting Started Guide, "Personal Layout Control with the RMX Web Client” on page 3-63.
Polycom RMX 2000 Administrator’s Guide 2 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. Administrator Operator Tab Connection Status Chairperson Viewing Permissions DDD Table 9-7 Participant Properties - Connection Status Parameters Field Description Participant Status Status Indicates the connection status of the participant. Connection Time The date and time the participant connected to the conference.
Chapter 9-Conference and Participant Monitoring Table 9-7 Participant Properties - Connection Status Parameters (Continued) Field Description Call Disconnection Cause Displays the cause for the defined participant’s disconnection from the conference. See Appendix A: "Disconnection Causes” on page A-1. Video Disconnection Cause Displays the cause the video channel could not be connected. For more information, see Appendix A: "Disconnection Causes” on page A-1.
Polycom RMX 2000 Administrator’s Guide Table 9-8 4 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the participant’s capabilities as declared by the endpoint. Remote Communication Mode Displays the actual capabilities used by the endpoint when establishing the connection with the MCU (Endpoint to MCU).
Chapter 9-Conference and Participant Monitoring Table 9-9 9-20 Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint. Channels: • H.225/Signaling - The call-signaling channel. • H.245/SDP - The Control channel.
Polycom RMX 2000 Administrator’s Guide Table 9-9 Participant Properties - Channel Status Parameters (Continued) Field Description Channels Used (cont.) • Number of Packets – The number of received or transmitted packets since the channel has opened. This field does not cause the display of the faulty indicator. • Jitter (Peak) – Displays the network jitter (the deviation in time between the packets) as reported in the last RTCP report (in milliseconds).
Chapter 9-Conference and Participant Monitoring Table 9-9 5 9-22 Participant Properties - Channel Status Parameters (Continued) Field Description Tx - LPR Activation When checked, indicates LPR activation in the outgoing channel. Rx - LPR Activation When checked, indicates LPR activation in the incoming channel. FECC Token When checked, indicates that the participant is the holder of the FECC Token. Content Token When checked, indicates that the participant is the holder of the Content Token.
Polycom RMX 2000 Administrator’s Guide Table 9-10 Participant Properties - Channel Status Advanced Parameters Administrator Operator Tab Channel Status Advanced Chairperson Viewing Permissions D 6 Field Description Channel Info Select a channel to view its information. MCU Address The IP address of the MCU to which the participant is connected and the port number allocated to the participant incoming media stream on the MCU side.
Chapter 9-Conference and Participant Monitoring Table 9-11 Participant Properties - Gatekeeper Status Parameters 9-24 Administrator Operator Tab Gatekeeper Status Chairperson Viewing Permissions DDD Field Description Requested Bandwidth The bandwidth requested by the MCU from the gatekeeper. Allocated Bandwidth The actual bandwidth allocated by the gatekeeper to the MCU.
Polycom RMX 2000 Administrator’s Guide Monitoring ISDN/PSTN Participants Using the Participant Properties dialog box, you can monitor and verify the properties of an ISDN/PSTN participant. The dialog box’s tabs contain information that is relevant to the participant’s status only while the conference is running and is used to monitor the participant’s status when connection problems occur.
Chapter 9-Conference and Participant Monitoring To view the participant’s properties during a conference: 1 In the Participants list, right click the desired participant and select Participant Properties. The Participant Properties - Media Sources dialog box is displayed. Table 9-13 9-26 ISDN/PSTN Participant Properties - Media Sources Field Description Mute/Suspend Indicates if the endpoint’s audio and/or video channels from the endpoint have been muted/ suspended.
Polycom RMX 2000 Administrator’s Guide Table 9-13 ISDN/PSTN Participant Properties - Media Sources (Continued) Field Description Mute/Suspend (cont.) The entity that initiated audio mute or video suspend is also indicated. • MCU – Audio or Video channel has been muted/suspended by the MCU. • User – Channels have been muted/suspended by the RMX user. • Participant – Channels have been muted/ suspended by the participant from the endpoint.
Chapter 9-Conference and Participant Monitoring 2 Click the H.221 tab to view additional information that can help to resolve connection issues. List’s the endpoint’s capabilities as retrieved from the remote site Displays the endpoint’s actual capabilities used for the connection Displays the MCU’s capabilities used for connection with the participant Table 9-14 9-28 Participant Properties - H.
Polycom RMX 2000 Administrator’s Guide Table 9-14 3 Participant Properties - H.221 Parameters (Continued) Field Description Remote Communication Mode Displays the actual capabilities used by the endpoint when establishing the connection with the MCU (Endpoint to MCU). Local Communication Mode Displays the actual capabilities used by the MCU when establishing the connection with the participant’s endpoint (MCU to Endpoint).
Chapter 9-Conference and Participant Monitoring Table 9-15 9-30 ISDN/PSTN Participant Properties - Connection Status Field Description Status Indicates the connection status of the participant to the conference. If there is a problem, the appropriate status appears, for example, Disconnected. Connection Time The date and time the participant connected to the conference. Disconnection Time The date and time the participant was disconnected from the conference.
Polycom RMX 2000 Administrator’s Guide 4 Click the Channel Status tab to view the status of a participant’s channels. Table 9-16 ISDN/PSTN Participant Properties - Channel Status Field Description Connected Media Indicates if the participant is connected with Audio, Video and Content media channels. Channels Used • Channel – Indicates the channel used by the participants and whether the channel is connected (indicated with a check mark) or disconnected.
Chapter 9-Conference and Participant Monitoring Table 9-16 ISDN/PSTN Participant Properties - Channel Status Field Description Channels Used (continued) • Participant Phone Number – In a dial-in connection, indicates the participant’s CLI (Calling Line Identification) as identified by the MCU. In a dial-out connection, indicates the participant’s phone number dialed by the MCU for each channel. • MCU Phone Number – In a dial-in connection, indicates the MCU number dialed by the participant.
10 Recording Conferences The RMX enables audio and video recording of conferences using Polycom RSS 2000 recording system. The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system. Recording conferences is enabled via a Recording Link, which is a dial-out connection from the conference to the recording system.
Chapter 10-Recording Conferences To define a Recording Link: 1 In the RMX Management pane, click Recording Links ( 2 In the Recording Links list, click the New Recording Link ( ). ) button. The New Recording Link dialog box is displayed. 3 Define the following parameters: Table 10-1 Recording Link Parameters 4 Parameter Description Name Displays the default name that is assigned to the Recording Link. This field is disabled and cannot be modified.
Polycom RMX 2000 Administrator’s Guide Enabling the Recording Features in a Conference IVR Service In order to record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference. The default Conference IVR Service shipped with the RMX includes the recording-related voice messages and default DTMF codes that enable the conference chairperson to control the recording process from the endpoint. You can modify these default settings.
Chapter 10-Recording Conferences 5 Select the Recording Failed message, and then select the appropriate message file (by default, Recording_Failed.wav) from the file list to the right of the field. 6 To modify the default DTMF codes, click the DTMF Codes tab. 7 To modify the DTMF code or permission for a recording function: a Select the desired DTMF name (Start, Stop or Pause Recording), click the DTMF code entry and type a new code.
Polycom RMX 2000 Administrator’s Guide 3 In the Profile Properties dialog box, click the Recording tab. 4 Select the Enable Recording check box. 5 Define the following parameters: Table 10-3 Conference Profile Recording Parameters Parameter Description Start recording Select one of the following: • Immediately – conference recording is automatically started upon connection of the first participant. • Audio only 6 Upon Request – the operator or chairperson must initiate the recording (manual).
Chapter 10-Recording Conferences Managing the Recording Process When a conference is started and recording is enabled in its Profile, the system will automatically start the recording if the Start Recording parameter is set to immediately. If it is set to Upon Request, the system waits for the chairperson or RMX user’s request. Once the recording is initiated for a conference, the MCU connects to the Recording device (RSS 2000) using the default Recording Link.
Polycom RMX 2000 Administrator’s Guide Table 10-4 Recording Participant Right-click Options Name Description Start Starts recording. When recording has started, this option toggles with the Pause option. Pause Pauses the recording of the conference without disconnecting. When the Recording is Paused, this option toggles with the Start option. Resume Resumes the recording of the conference. The Resume option toggles with the Pause option when it is used. Stop Stops the recording.
Chapter 10-Recording Conferences To manage the recording process using the Conference toolbar: In the Conferences pane, click one of the following buttons in the Conference toolbar. The recording buttons will only be displayed in the conference toolbar for a conference that is recording-enabled. Table 10-5 Conferences List - Recording Toolbar buttons Button Description Start/Resume recording. This button toggles with the Pause button. Stop recording. Pause recording.
Polycom RMX 2000 Administrator’s Guide Conference Recording with Codian IP VCR Conference recording is available with Codian VCR 2210, VCR 2220 and VCR 2240. Recording between the RMX and the Codian VCR is enabled by adding an IP participant to the recorded conference that acts as a link between the conference and the recording device. This participant is identified as a recording link to the Codian VCR according to the product ID sent from the VCR during the connection phase, in the call setup parameters.
Chapter 10-Recording Conferences 10-10
11 Users, Connections and Notes RMX Web Clients users are defined in the User’s table and can connect to the MCU to perform various operations. The RMX supports four user authorization levels: • Chairperson • Operator • Administrator • Auditor The authorization level dictates a user’s capabilities within the system. A Chairperson can only manage ongoing conferences and participants. The Chairperson does not have access to the RMX configurations and utilities.
Chapter 11-Users, Connections and Notes The RMX is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user. A maximum of 100 users can be defined per RMX. Listing Users You can view the list of users that are currently defined in the system. To view the users currently defined in the system: 1 In the RMX Management pane, click the Users ( ) button.
Polycom RMX 2000 Administrator’s Guide Adding a New User Administrators can add new users to the system. The User Name and Password must be in ASCII. To add a new user to the system: 1 In the RMX Management pane, click the Users ( 2 The Users pane appears. 3 Click the New User ( ) button or right-click anywhere in the pane and then click New User. ) button. The New User Properties dialog box opens. 4 In the User Name text box, enter the name of the new user.
Chapter 11-Users, Connections and Notes Deleting a User To delete a user, you must have Administrator authorization. The last remaining Administrator in the Users list cannot be deleted. 1 In the RMX Management pane, click the Users ( 2 Select the user and click the Delete ( and then click Delete User. ) button. ) button or right-click the user The system displays a confirmation message. 3 In the confirmation dialog box, select Yes to confirm or No to cancel the operation.
Polycom RMX 2000 Administrator’s Guide Changing a User’s Password Users with Administrator authorization can change their own password and other users’ passwords. Users with Operator authorization can change their own password. To change a user’s password: 1 In the RMX Management pane, click the Users ( 2 Right-click the user and click Change User Password. ) option. The Change Password dialog box opens. 3 Enter the Old Password (current), New Password and Confirm the New Password.
Chapter 11-Users, Connections and Notes Connections The RMX enables you to list all connections that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset. A maximum of 50 users can be concurrently logged in to the RMX. Viewing the Connections List To list the users who are currently connected to the MCU: 1 In the RMX Management pane, click the Connections ( ) button.
Polycom RMX 2000 Administrator’s Guide Notes Notes are the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper. Notes can be left open on the screen while you work. Notes can be read by all RMX Users concurrently connected to the MCU. Notes that are added to the Notes list are updated on all workstations by closing and re-opening the Notes window.
Chapter 11-Users, Connections and Notes — Modified From – The Client Application and Workstation from which the note was created or modified. Toolbar Handle User Name Client Application Workstation To open or edit a note: Double-click the entry to edit, or right-click the entry and select Note Properties. The note opens for viewing or editing. To delete a note: 1 In the Notes list, select the entry for the note to delete and click the Delete Note button ( Note.
12 Network Services To enable the RMX to function within IP and ISDN/PSTN network environments, network parameters must be defined for both the IP Network Services and ISDN/PSTN Network Services. The IP Network Service must be defined for the RMX, while the ISDN/PSTN Network Service definition is optional and is done when the RTM ISDN cards are installed in the MCU. The configuration dialog boxes for both these network services are accessed via the RMX Management pane of the RMX Web Client.
Chapter 12-Network Services IP Network Services Two IP Services are defined for the RMX: • Management Network • Default IP Service (Conferencing Service) Management Network (Primary) The Management Network is used to control the RMX, mainly via the RMX Web Client application. The Management Network contains the network parameters that connect between the RMX and the RMX Web Client. Management Network parameters include the IP address of the Control Unit.
Polycom RMX 2000 Administrator’s Guide Most of the Default IP Service is configured by the Fast Configuration Wizard, which runs automatically should the following occur: • First time power-up • Default IP Service is deleted, followed by an RMX reset. For more information, see the RMX 2000 Getting Started Guide, "Procedure 3: First-time Power-up and Connection to MCU” on page 2-9. Changes made to any of these parameters only take effect when the RMX unit is reset.
Chapter 12-Network Services 3 View or modify the following fields: Table 12-1 12-4 Management Network Properties – IP Parameters Field Description Network Service Name Displays the name of the Management Network. This name cannot be modified. Note: The field is displayed in all Management Network Properties tabs. Control Unit IP Address The IP address of the RMX Control Unit. This IP address is used by the RMX Web Client to connect to the RMX.
Polycom RMX 2000 Administrator’s Guide 4 Click the Routers tab. 5 View or modify the following fields: Table 12-2 Field Default Router IP Address Management Network Properties – Routes Parameters Description Enter the IP address of the default router. The default router is used whenever the defined static routers are not able to route packets to their destination. The default router is also used when host access is restricted to one default router.
Chapter 12-Network Services Table 12-2 Management Network Properties – Routes Parameters (Continued) Field Static Routes Table Description The system uses Static Routes to search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router. The order in which the routers appear in the list determines the order in which the system looks for the endpoints on the various networks.
Polycom RMX 2000 Administrator’s Guide 6 Click the DNS tab. 7 In the DNS field, select Specify to define the DNS parameters. 8 View or modify the following fields: Table 12-3 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX DNS Select: • Off – if DNS servers are not used in the network. • Specify – to enter the IP addresses of the DNS servers.
Chapter 12-Network Services Table 12-3 Management Network Properties – DNS Parameters (Continued) Field Description DNS Servers Addresses: Primary Server Secondary Server The static IP addresses of the DNS servers. A maximum of three servers can be defined. Tertiary Server 9 12-8 Click the LAN Ports tab.
Polycom RMX 2000 Administrator’s Guide 10 View or modify the following fields: Table 12-4 Management Network Properties – LAN Ports Parameters Field Port Speed Description The RMX has 3 LAN ports. The administrator can set the speed and transmit/receive mode manually for LAN 2 Port only. Port The LAN port number: 1, 2 or 3. Note: Do not change the automatic setting of Port 1 and Port 3. Any change to Port 1 speed will not be applied. Speed Select the speed and transmit/receive mode for each port.
Chapter 12-Network Services To view or modify the Default IP Service: 1 In the RMX Management pane, click IP Network Services ( 2 In the Network list pane, double-click the Default IP Service ( or ). , ) entry. The Default IP Service - Networking IP dialog box opens.
Polycom RMX 2000 Administrator’s Guide Table 12-5 Default IP Service – Networking – IP Parameters (Continued) Field Description IP Network Type Displays the network type selected during the First Entry configuration. The Default IP Network icon indicates the selected environment. You can select: • H.323: For an H.323-only Network Service. • • SIP: For a SIP-only Network Service. H.323 & SIP: For an integrated IP Service. Both H.323 and SIP participants can connect to the MCU using this service.
Chapter 12-Network Services 4 If required, click the Routers tab. 5 View or modify the fields in the Routers tab. The field definitions of the Routers tab are the same as for the Management Network. For more information, see Table 12-2 - "Management Network Properties – Routes Parameters” on page 12-5.
Polycom RMX 2000 Administrator’s Guide 6 If required, click the Gatekeeper tab. 7 View or modify the following fields: Table 12-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Primary Gatekeeper IP Address or Name Enter either the gatekeeper’s host name as registered in the DNS or IP address.
Chapter 12-Network Services Table 12-6 Default IP Service – Conferencing – Gatekeeper Parameters (Continued) Field Description Alternate Gatekeeper IP Address or Name Enter the DNS host name or IP address of the gatekeeper used as a fallback gatekeeper used when the primary gatekeeper is not functioning properly. MCU Prefix in Gatekeeper Enter the number with which this Network Service registers in the gatekeeper. This number is used by H.
Polycom RMX 2000 Administrator’s Guide Table 12-6 Field Default IP Service – Conferencing – Gatekeeper Parameters (Continued) Description Aliases: Alias The alias that identifies the RMX’s Signaling Host within the network. Up to five aliases can be defined for each RMX. Note: When a gatekeeper is specified, at least one prefix or alias must be entered in the table. Type The type defines the format in which the card’s alias is sent to the gatekeeper. Each alias can be of a different type: • H.
Chapter 12-Network Services 8 To view or modify fixed port settings, click the Ports tab. Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The MCU uses this recommendation along with the number of licensed ports to calculate the port range. 9 To modify the default settings select the Fixed Ports check box.
Polycom RMX 2000 Administrator’s Guide Table 12-7 Default IP Service – Conferencing – Ports Parameters Field Description TCP Port from - to Displays the default settings for port numbers used for signaling and control. To modify the number of TCP ports, enter the first and last port numbers in the range. The number of ports is calculated as follows: Number of simultaneous calls x 2 ports (1 signaling + 1 control).
Chapter 12-Network Services 10 If required, click the QoS tab. Quality of Service (QoS) is important when transmitting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets • Variation in delay (jitter) • Transmission error rate DiffServ and Precedence are the two QoS methods supported by the RMX. These methods differ in the way the packet’s priority is encoded in the packet header.
Polycom RMX 2000 Administrator’s Guide 11 View or modify the following fields: Table 12-8 Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable configuration of the QoS settings. When un-checked, the system uses the default QoS settings. Type DiffServ and Precedence are two methods for encoding packet priority. The priority set here for audio and video packets should match the priority set in the router.
Chapter 12-Network Services Table 12-8 Default IP Service – Conferencing – QoS Parameters (Continued) Field Description TOS Select the type of Service (TOS) that defines optimization tagging for routing the conferences audio and video packets. • Delay: The recommended default for video conferencing; prioritized audio and video packets tagged with this definition are delivered with minimal delay (the throughput of IP packets minimizes the queue sequence and the delay between packets).
Polycom RMX 2000 Administrator’s Guide 13 View or modify the following fields: Table 12-9 Default IP Service – Conferencing – SIP Servers Parameters Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network. Register: Ongoing Conferences/ Meeting Rooms/ Gateway Profiles/ Entry Queues & SIP Factories Select the conferencing elements to register with the SIP server.
Chapter 12-Network Services Table 12-9 Default IP Service – Conferencing – SIP Servers Parameters (Continued) Field Description Transport Type Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server: UDP – Select this option to use UDP for signaling. TCP – Select this option to use TCP for signaling.
Polycom RMX 2000 Administrator’s Guide Table 12-9 Default IP Service – Conferencing – SIP Servers Parameters (Continued) Field Description Port Enter the number of the TCP or UDP port used for listening. The port number must match the port number configured in the SIP server. Default port is 5060. Outbound Proxy Servers: Primary / Alternate Server Server IP Address By default, the Outbound Proxy Server is the same as the SIP Server.
Chapter 12-Network Services A SIP Server may require the RMX to authenticate itself during registration of SIP URIs such as Conferences, Meeting Rooms, Entry Queues and SIP factories, or when the RMX is trying to establish dialout call via the SIP server. 15 View or modify the following fields: Table 12-10 Default IP Service – Security (SIP Digest) Field Description Authentication User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy.
Polycom RMX 2000 Administrator’s Guide The Monitoring Central Signaling dialog box opens. The Monitoring Central Signaling – H.323 dialog box displays the following fields: Table 12-11 Monitoring Central Signaling – H.323 Parameters Field Connection State Description The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper. Registration - The Signaling Host is in the process of registering with the gatekeeper.
Chapter 12-Network Services Table 12-11 Monitoring Central Signaling – H.323 Parameters (Continued) Field Registration Interval 3 12-26 Description The interval in seconds between the Signaling Host’s registration messages to the gatekeeper. This value is taken from either the IP Network Service or from the gatekeeper during registration. The lesser value of the two is chosen. Role Active - The active gatekeeper.
Polycom RMX 2000 Administrator’s Guide The Monitoring Central Signaling – SIP Servers dialog box displays the following fields: Table 12-12 Monitoring Central Signaling – SIP Servers Parameters Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails. Name The name of the SIP Server. IP The SIP Server's IP address. Status The connection state between the SIP Server and the Signaling Host.
Chapter 12-Network Services ISDN/PSTN Network Services To enable ISDN and PSTN participants to connect to the MCU, an ISDN/ PSTN Network Service must be defined. A maximum of two ISDN/PSTN Network Services, of the same Span Type (E1 or T1) can be defined for the RMX. Each Network Service can attach spans from either or both cards.
Polycom RMX 2000 Administrator’s Guide • FECC • H.243 Chair Control • Encryption • T.120 data sharing protocol • H.261 Annex D • Cascading using an ISDN connection as cascade link Adding/Modifying ISDN/PSTN Network Services You can use the RMX Management – ISDN/PSTN Network Services section of the RMX Web Client to add a second ISDN/PSTN Network Service or modify the first ISDN/PSTN Network Service.
Chapter 12-Network Services To Add an ISDN/PSTN Network Service: 1 In the RMX Management pane, click ISDN/PSTN Network Services ( ). 2 In the ISDN/PSTN Network Services list menu, click the New ISDN/ PSTN Service button ( ) or right-click anywhere in the ISDN/PSTN Network Services list and select New ISDN/PSTN Service. The Fast Configuration Wizard sequence begins with the ISDN/PSTN dialog box.
Polycom RMX 2000 Administrator’s Guide 3 Define the following parameters: Table 12-13 ISDN Service Settings Field Description Network Service Name Specify the service provider’s (carrier) name or any other name you choose, using up to 20 characters. The Network Service Name identifies the ISDN/PSTN Service to the system. Default name: ISDN/PSTN Service Note: This field is displayed in all ISDN/PSTN Network Properties tabs and can contain character sets that use Unicode encoding.
Chapter 12-Network Services The PRI Settings dialog box is displayed. 5 Define the following parameters: Table 12-14 12-32 PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits. For example, if you type eight dialing digits, the Num Type defines whether this number is national or international.
Polycom RMX 2000 Administrator’s Guide Table 12-14 PRI Settings (Continued) Field Description Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider. Default: ISDN Note: For E1 spans, this parameter is set by the system. Net Specific Select the appropriate service program if one is used by your service provider (carrier). Some service providers may have several service programs that can be used.
Chapter 12-Network Services 6 Click Next. The Span Definition dialog box is displayed. 7 Define the following parameters: Table 12-15 Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. • Side For E1 spans, default is FEBE.
Polycom RMX 2000 Administrator’s Guide Table 12-15 Field Line Coding Span Definition (Continued) Description Select the PRI line coding method from the list. For T1 spans, default is B8ZS. • • Switch Type Select the brand and revision level of switch equipment installed in the service provider’s central office. • For T1 spans, default is AT&T 4ESS. • 8 For E1 spans, default is HDB3. For E1 spans, default is EURO ISDN. Click Next. The Phones dialog is displayed.
Chapter 12-Network Services 11 Define the following parameters: Table 12-16 • • Phones Settings Field Description First Number The first number in the phone number range. Last Number The last number in the phone number range. A range must include at least two dial-in numbers. A range cannot exceed 1000 numbers. 12 Click OK. The new range is added to the Dial-in Phone Numbers table. 13 Optional. Repeat steps 9 to 10 to define additional dial-in ranges.
Polycom RMX 2000 Administrator’s Guide The Spans table displays the following read-only fields: — ID – The connector on the ISDN/PSTN card (PRI1 - PRI12). — Slot – The MPM/MPM+ card that the ISDN/PSTN card is connected to (1 or 2). — Service – The Network Service to which the span is assigned, or blank if the span is not assigned to a Network Service. — Clock Source – Indicates whether the span acts as a clock source, and if it does, whether it acts as a Primary or Backup clock source.
Chapter 12-Network Services — Span Definition • Framing • Side • Line Coding • Switch Type — Phones • Dial-in Phone Numbers • MCU CLI — Spans • Attached All other ISDN Properties can only be modified only by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configuration Wizard. For more information, see "To Add an ISDN/PSTN Network Service:” on page 12-29.
13 IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue. It allows customization of menu driven scripts and voice prompts to meet different needs and languages.
Chapter 13-IVR Services IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the RMX Management pane, expand the Rarely Used list. 2 Click the IVR Services ( ) entry. The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system.
Polycom RMX 2000 Administrator’s Guide IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: Table 13-1 IVR Toolbar buttons Button Button Name Descriptions New Conference IVR Service To create a new Conference IVR Service. New Entry Queue IVR Service To create a new Entry Queue IVR Service. Delete Service Deletes the selected IVR service(s). Set Default Conference IVR Service Sets the selected Conference IVR Service as default.
Chapter 13-IVR Services Adding Languages You can define different sets of audio prompts in different languages, allowing the participants to hear the messages in their preferred language. The RMX is shipped with a default language (English) and all the prompts and messages required for the default IVR Services, conference and Entry Queues shipped with the system. You can add languages to the list of languages for which different messages are downloaded to the MCU and IVR Services are created.
Polycom RMX 2000 Administrator’s Guide 4 Click the Add Language button. The New Language dialog box opens. 5 In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters. 6 Click OK. The new language is added to the list of Supported Languages.
Chapter 13-IVR Services Audio files are uploaded to the MCU one-by-one. 3 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 4 In the IVR Message Category list, select the category for which the audio file is uploaded. 5 In the Message Type list, select the message type for which the uploaded message is to be played. You can upload several audio files for each Message Type. Each file is downloaded separately.
Polycom RMX 2000 Administrator’s Guide Table 13-2 IVR Message Types by Message Category (Continued) Message Category Message Type Message General Messages played for system related event notifications, for example, notification that the conference is locked. Upload the files for the voice messages that are played when an event occurs during the conference. For more information, see "Conference IVR Service Properties General Voice Messages” on page 13-16.
Chapter 13-IVR Services 9 Optional. You can play a .wav file by selecting the Play button ( ). 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU. 12 Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and return to the Add Language dialog box. 13 Click OK.
Polycom RMX 2000 Administrator’s Guide Defining a New Conference IVR Service The RMX is shipped with two default Conference IVR Services and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Conference IVR Service. For the definition of Conference IVR Service for gateway calls, see "Defining the IVR Service for Gateway Calls” on page 15-12.
Chapter 13-IVR Services 2 Define the following parameters: Table 13-3 Conference IVR Service Properties - Global Parameters 13-10 Field/Option Description Conference IVR Service Name Enter the name of the Conference IVR Service. The maximum field length is 20 characters and may be typed in Unicode. Language For IVR Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English.
Polycom RMX 2000 Administrator’s Guide Table 13-3 Conference IVR Service Properties - Global Parameters (Continued) Field/Option Description DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #. 3 Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. 4 Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue.
Chapter 13-IVR Services 6 To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens. The RMX unit is bundled with default audio IVR message files. To upload a customized audio file, see "Creating Audio Prompts and Video Slides” on page 13-35. 13-12 a Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. b Select the appropriate *.wav audio file and then click the Open button. c Optional.
Polycom RMX 2000 Administrator’s Guide 7 Click the Conference Chairperson tab. The New Conference IVR Service - Conference Chairperson dialog box opens. 8 Select the Enable Chairperson Messages check box to enable the chairperson functionality. If this feature is disabled, participants are not able to connect as the chairperson. 9 Select the various voice messages and options for the chairperson connection.
Chapter 13-IVR Services Table 13-4 New Conference IVR Service Properties - Conference Chairperson Options and Messages (Continued) Field/Option Description Retry Chairperson Password Select the audio file that prompts participants to re-enter the chairperson password if they enter it incorrectly. Chairperson Identifier Key Enter the key to be used for identifying the participant as a chairperson. Possible keys are: pound key (#) or star (*).
Polycom RMX 2000 Administrator’s Guide Select the required system behavior as follows: — Request password - The system requests the participant to enter the conference password. — None - The participant is moved to the conference without any password request. — Request Digit - The system requests the participant to enter any key. This option is used mainly for dial-out participants and to prevent an answering machine from entering the conference.
Chapter 13-IVR Services 14 Click the General tab. The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs. 15 To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled.
Polycom RMX 2000 Administrator’s Guide Table 13-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Requires Chairperson The message is played when the conference is on hold and the chairperson joins the conference. For this message to be played the Conference Requires Chairperson option must be selected in the Conference Profile - IVR dialog box. First to Join Informs the participant that he or she is the first person to join the conference.
Chapter 13-IVR Services Table 13-6 Conference IVR Service Properties - General Voice Messages (Continued) 13-18 Message Type Description Confirm Password Change Requests the participant to re-enter the new password. Change Password Failure A message played when the participant enters an invalid password, for example when a password is already in use. Password Changed Successfully A message is played when the password was successfully changed.
Polycom RMX 2000 Administrator’s Guide Table 13-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Conference is Secured This message is played when the conference status changes to Secure as initiated by the conference chairperson or participant (using DTMF code *71). Conference is unsecured This message is played when the conference status changes to Unsecured as initiated by the conference chairperson or participant (using DTMF code #71).
Chapter 13-IVR Services 19 To enable the Roll Call feature, select the Enable Roll Call check box. 20 To assign the audio file to the message type, in the Message File column, click the appropriate table entry. An arrow appears in the Message File column. If the Roll Call option is enabled, you must assign the appropriate audio files to all message types. 21 Click the arrow to open the Message File list and select the appropriate audio file.
Polycom RMX 2000 Administrator’s Guide Table 13-7 Conference IVR Service Properties - Roll Call Messages (Continued) Roll Call Message Description Roll Call Joined A voice message stating that the participant has joined the conference. Note: When the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_ VOICE is set to YES, the system does not playback the Roll Call names when participants enter the conference. However, the voice message will be played, unless it is replaced with tone file.
Chapter 13-IVR Services 22 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 23 Define the following parameters: Table 13-8 New Conference IVR Service Properties - Video Services Parameters Video Services Click&View 13-22 Description Select this option to enable endpoints to run the Click&View application that enables participants to select a video layout from their endpoint.
Polycom RMX 2000 Administrator’s Guide Table 13-8 New Conference IVR Service Properties - Video Services Parameters (Continued) Video Services Description Video Welcome Slide Select the video slide file to be displayed when participants connect to the conference. To view any slide, click the Preview Slide ( ) button. If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the Add Slide button. The Install File dialog box opens.
Chapter 13-IVR Services The New Conference IVR Service - DTMF Codes dialog box opens. This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson.
Polycom RMX 2000 Administrator’s Guide Table 13-9 New Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Play Help Menu *83 All Enable Roll Call *32 Chairperson Disable Roll Call #32 Chairperson Roll Call Review Names *33 Chairperson Roll Call Stop Review Names #33 Chairperson Terminate Conference *87 Chairperson Start Click&View ** All Change To Chairperson *78 All Increase Listening Volume *76 All Decrease Listening Volume #76 All Override M
Chapter 13-IVR Services By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled in the Conference IVR Service. These options can be disabled and must be disabled removing their codes from the Conference IVR Service. • To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of both Secured Conference (*71) and Unsecured Conference (#71) from the table.
Polycom RMX 2000 Administrator’s Guide Entry Queues IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter. An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process. An Entry Queue IVR Service is a subset of an IVR Service.
Chapter 13-IVR Services Table 13-10 Entry Queue IVR Service Properties - Global Parameters Option Description Entry Queue Service Name (Mandatory) Enter the name of the Entry Queue Service. The name can be typed in Unicode. Maximum field length is 80 ASCII characters. Language Select the language in which the Audio Messages and prompts will be heard. The languages are defined in the Supported Languages function.
Polycom RMX 2000 Administrator’s Guide 4 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX. 5 Define the appropriate parameters. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box.
Chapter 13-IVR Services 7 Select the voice messages: Table 13-11 Entry Queue IVR Service Properties - Conference ID 8 9 Field/Option Description Request Conference ID Prompts the participant for the conference ID. Retry Conference ID When the participant entered an incorrect conference ID, requests the participant to enter the ID again. Assign an audio file to each message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message.
Polycom RMX 2000 Administrator’s Guide The Install File dialog box opens. The uploading process is similar to the uploading of audio files, see step 6 on page 13-11. The video slide must be in a .jpg or .bmp file format. For more information, see "Creating a Welcome Video Slide” on page 13-39. 12 Click the Operator Assistance tab. The Operator Assistance dialog box opens.
Chapter 13-IVR Services Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default. The IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type.
Polycom RMX 2000 Administrator’s Guide Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service. The default Entry Queue IVR Service appears in bold, indicating that it is the current default service. Modifying the Conference or Entry Queue IVR Service Properties You can modify the properties of an existing IVR Service, except the service name and language.
Chapter 13-IVR Services Replacing the Music File The RMX is shipped with a default music file that is played when participants are placed on hold. For example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson). You can replace the default music file with your own recorded music. The files include both default IVR and Entry Queue Services. The file must be in *.wav format and its length cannot exceed one hour.
Polycom RMX 2000 Administrator’s Guide 4 Select the appropriate audio *.wav file and then click the Open button. The selected file name appears in the Install Music File dialog box. 5 Optional. You can play the selected file by clicking the Play ( button. 6 ) a Click Play Selected File to play a file on your computer b Click Play RMX File to play a file already uploaded on the RMX In the Install Music File dialog box, click OK to upload the file to the MCU.
Chapter 13-IVR Services Creating Audio Prompts and Video Slides The RMX is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs. Recording an Audio Message To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio.
Polycom RMX 2000 Administrator’s Guide 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM. 5 In the Attributes list, select 16.000 kHz, 16Bit, Mono. 6 To save this format, click the Save As button. The Save As dialog box opens.
Chapter 13-IVR Services 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 8 Click OK. The system returns to the Properties for Sound dialog box. 9 Click OK. The system returns to the Sound–Sound Recorder dialog box. You are now ready to record your voice message.
Polycom RMX 2000 Administrator’s Guide The Save As dialog box opens. 7 Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button. The Sound Selection dialog box appears. 8 In the Name field, select the name of the format created in step 7 on page 13-37. 9 Click OK. The system returns to the Save As dialog box. 10 In the Save in field, select the directory where the file will be stored.
Chapter 13-IVR Services 13 To record additional messages, repeat steps 1 to 10. To upload your recorded *.wav file to the RMX, see step 6 on page 13-11. Creating a Welcome Video Slide The video slide is a still picture that can be created in any graphic application. To create a welcome video slide: 1 Using any graphic application, save your image in either *.jpg or *.bmp file format.
Polycom RMX 2000 Administrator’s Guide Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 13-12 Default IVR Messages Message Type Message Text File Name General Welcome Message “Welcome to unified conferencing.” General_ Welcome.wav Chairperson Identifier Request “For conference Chairperson Services, Press the Pound Key. All other participants please wait...” Chairperson_ Identifier.
Chapter 13-IVR Services Table 13-12 Default IVR Messages (Continued) 13-42 Message Type Message Text File Name Mute All On “All conference participants are now muted.” Mute_All_On.wav Mute All Off “All conference participants are now unmuted.” Mute_All_Off.wav End Time Alert “The conference is about to end.” End_Time_Alert.wav Change Password Menu “Press one to change conference password. Press two to change chairperson password. Press nine to exit the menu.” Change_Password_ Menu.
Polycom RMX 2000 Administrator’s Guide Table 13-12 Default IVR Messages (Continued) Message Type Message Text File Name Chairperson Help Menu “The available touch-tone keypad actions are as follows: • To exit this menu press any key. • To request private assistance, press star, zero. • To request operator’s assistance for the conference, press zero, zero. • To mute your line, press star, six. • To unmute your line, press pound, six.” Chairperson_ Help_Menu.
Chapter 13-IVR Services Table 13-12 Default IVR Messages (Continued) 13-44 Message Type Message Text File Name Roll Call Joined “...has joined the conference.” Roll_Call _Joined .wav Roll Call Left “...has left the conference.” Roll_Call_Left .wav Roll Call Review “The conference participants are...” Roll_Call_ Review.wav Request Conference NID “Please enter your conference NID. Press the pound key when complete.” Request_ Conference_NID .wav Retry Conference NID “Invalid conference NID.
Polycom RMX 2000 Administrator’s Guide Volume Control of IVR Messages, Music and Roll Call The volume of IVR music, IVR messages and Roll Call is controlled by the following system flags: • IVR_MUSIC_VOLUME • IVR_MESSAGE_VOLUME • IVR_ROLL_CALL_VOLUME To control the volume of IVR music, messages and Roll Call: Modify the values of the System Flags listed in Table 13-13 by clicking the menu Setup > System Configuration.
Chapter 13-IVR Services Table 13-13 System Flags – IVR Volume Control (Continued) Flag Description IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0. The RMX must be restarted for modified flag settings to take effect.
14 The Call Detail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary information about conferences, and retrieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billing programs. The value of the fields that support Unicode values, such as the info fields, will be stored in the CDR file in UTF8. The application that reads the CDR must support Unicode.
Chapter 14-The Call Detail Record (CDR) Utility The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two formats: • Unformatted data – Unformatted CDR files contain multiple records in “raw data” format. The first record in each file contains general conference data. The remaining records contain event data, one record for each event. Each record contains field values separated by commas.
Polycom RMX 2000 Administrator’s Guide The following is an example of a formatted CDR file: General conference section Event heading Event section Figure 14-2 Formatted CDR File CDR File Contents The general conference section or record contains information such as the Routing Name and ID, and the conference starting date and time. The event sections or records contain an event type heading or event type code, followed by event data.
Chapter 14-The Call Detail Record (CDR) Utility • For reading clarity, in a few instances, a single field in the unformatted file is converted to multiple fields in the formatted text file, and in other cases, multiple fields in the unformatted file are combined into one field in the formatted file. • To enable compatibility between MGC CDR files and RMX CDR files, the unformatted file contains fields that were applicable to the MGC MCUs, but are not supported by the RMX MCUs.
Polycom RMX 2000 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: On the RMX menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Chapter 14-The Call Detail Record (CDR) Utility Table 14-1 Conference Record Fields (Continued) Field Description Reserved Duration The time the conference was scheduled to last. Discrepancy between the scheduled and the actual duration may indicate that the conference duration was prolonged or shortened. Status The conference status.
Polycom RMX 2000 Administrator’s Guide Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: 1 To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 14-2). Alternatively, select the record to retrieve, and then click the appropriate button on the toolbar (as detailed in Table 14-2). To retrieve multiple CDR records simultaneously, use standard Windows multi-selection methods.
Chapter 14-The Call Detail Record (CDR) Utility 14-8
15 Gateway Calls The RMX can be used as a gateway that provides connectivity across different physical networks and translates multiple protocols for pointto-point rich media communications. The RMX supports the widest range of video and audio algorithms. It allows sites with different frame rates, connection speeds, audio algorithms, video resolutions and network protocols to transparently connect with one another. It also enables multipoint conference creation from an endpoint.
Chapter 15-Gateway Calls The calling endpoint enters the dialing string that includes the access numbers to the RMX Gateway Profile and the number of the destination endpoint. Up to 10 destination numbers can be entered in one string. The call connects to the RMX Gateway Profile and a Gateway Session is created. The dial-in participant is automatically connected to it. During the connection phase, the number being dialed is displayed on the screen of the calling endpoint.
Polycom RMX 2000 Administrator’s Guide Dialing from H.323 Endpoints Figure 15-1Dialing String and Call Flow from H.323 Endpoint to One, Two or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string. The dialing string includes the following components: [MCU prefix in GK] - the prefix with which the RMX is registered to the gatekeeper.
Chapter 15-Gateway Calls The dialing string: [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]......*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456. To invite two participants: SIP: 3456 and ISDN: 9251444, enter: 912000*3456*9251444.
Polycom RMX 2000 Administrator’s Guide [MCU Prefix in SIP Proxy] - The prefix with which the RMX is registered to the SIP Proxy. This component is optional and is not required in most cases. [GW Profile ID] - The ID of the Gateway Profile to be used for routing the call to the destination endpoint or DMA, as defined in the RMX Gateway Profiles. It includes the parameters of the call to the destination. * - to indicate H.
Chapter 15-Gateway Calls To invite two participants IP: 3456 and ISDN: 9251444, enter: 2000*3456*9251444@service.polycom.com. To invite two participants IP: 3456 and PSTN: 9251234, enter: 912000*3456**9251234@service.polycom.com. Gateway IVR The calling method for ISDN and PSTN endpoints that can also be used by IP endpoints when the destination dialing string includes the address of the MCU only. The calling endpoint enters the dialing string that includes the access number to the RMX Gateway Profile.
Polycom RMX 2000 Administrator’s Guide Dialing from ISDN/PSTN Endpoints Figure 15-3Dialing String and Call Flow from ISDN Endpoint to IP Endpoint [GW Profile ISDN/PSTN number] - the dial-in number assigned to the Gateway Profile, including the required country and area codes. For example, if the dial-in number assigned to the Gateway Profile is 5705555, enter this number with the appropriate area code: 2125705555.
Chapter 15-Gateway Calls Dialing from H.323 Endpoints Figure 15-4Dialing String and Call Flow from IP Endpoint to ISDN Endpoint [MCU prefix in GK] - the prefix with which the RMX is registered to the gatekeeper. [GW Profile ID] - The ID of the Gateway Profile to be used for the gateway call and the IVR message. The dialing string format is: [MCU prefix in GK][GW Profile ID] For example, if the MCU Prefix in the GK is 91 and the GW Profile ID is 2000 enter: 912000.
Polycom RMX 2000 Administrator’s Guide [GW Profile ID] - The ID of the Gateway Profile to be used for the gateway call and the IVR message. [@domain name] - the RMX domain name as registered to the SIP Proxy.
Chapter 15-Gateway Calls Connection Indications During the connection process to the other endpoints, the system displays on the calling participant’s screen the called number and the connection status. A Maximum of 32 characters can be displayed for connection indications. If the displayed information is longer than 32 characters the text is truncated. If the system dials out to only one destination endpoint, the dialed number is not shown, only the connection status.
Polycom RMX 2000 Administrator’s Guide Gateway Functionality The following features and capabilities are supported in gateway calls: • Gateway Sessions are in CP mode only. If High Definition Video Switching is selected in the Profile assigned to the Gateway Session, the system ignores this setting and will run the Gateway Session in CP mode. • H.239 Content • FECC (IP participants) • Recording.
Chapter 15-Gateway Calls Configuring the Gateway Components on the RMX To enable gateway calls in the RMX, the following components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections.
Polycom RMX 2000 Administrator’s Guide 3 In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR service. 4 Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RMX 2000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on page 13-10.
Chapter 15-Gateway Calls 10 For a gateway IVR Service, select the audio file for the following message types: Table 15-1 Conference IVR Service Properties - Gateway General Voice Messages Message Type Description Enter Destination ID Prompts the calling participant for the destination number. Default message prompts the participant for the conference ID (same message as in the Entry Queue IVR Service).
Polycom RMX 2000 Administrator’s Guide The New Conference IVR Service - Video Services dialog box opens. 13 Define the following parameters: Table 15-2 New Conference IVR Service Properties - Video Services Parameters Video Services Description Click&View Select this option to enable endpoints to run the Click&View application that enables participants to select a video layout from their endpoint.
Chapter 15-Gateway Calls 18 Click OK to complete the IVR Service definition. The new Conference IVR Service is added to the IVR Services list. Defining the Conference Profile for Gateway Calls The Conference Profile that will be later assigned to the Gateway Profile determine the parameters of the gateway call, such as the line rate and video resolution and if to automatically terminate the gateway session when one participant or no participants are connected to the Gateway Session.
Polycom RMX 2000 Administrator’s Guide 5 Define the required settings for Encryption and LPR. 6 Set the Auto Terminate - At the End option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected. For more details, see Table 1-5, “New Profile - Advanced Parameters,” on page 1-11. 7 Define the remaining Profile parameters as described in "Defining Profiles” on page 1-8.
Chapter 15-Gateway Calls 2 In the Gateway Profiles list pane, click the New Gateway Profile button. The New Gateway Profile dialog box opens. 3 Define the following parameters: Table 15-3 New Gateway Profile Properties Option Description Display Name Enter a unique-per-MCU name for the Gateway Profile in native language character sets to be displayed in the RMX Web Client. The system automatically generates an ASCII name for the Display Name field that can be modified using Unicode encoding.
Polycom RMX 2000 Administrator’s Guide Table 15-3 New Gateway Profile Properties (Continued) Option Description Routing Name The Routing Name is defined by the user, however if no Routing Name is entered, the system will automatically assign a new name when the Profile is saved as follows: • If an all ASCII text is entered in Display Name, it is used also as the Routing Name.
Chapter 15-Gateway Calls Table 15-3 New Gateway Profile Properties (Continued) 15-20 Option Description Gateway dial-out Protocol Select the communication protocols to be used for dialing out to the destination participant(s). The system starts by connecting the participant using the first selected protocol. If the call is not answered or it cannot be completed using one communication protocol, the system will try to connect the endpoint using the next communication protocol in the following order: H.
Polycom RMX 2000 Administrator’s Guide Table 15-3 New Gateway Profile Properties (Continued) 4 Option Description Dial-in Number (2) By default, the second dial-in number is not defined. To define a second-dial-in number, enter a required number from the dial-in number range defined for the selected Network Service. Click OK. The new Gateway Profile is added to the list.
Chapter 15-Gateway Calls Monitoring Ongoing Gateway Sessions Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the ongoing Conferences list pane. Gateway Sessions are monitored in the same way as the conferences. For more details on monitoring conferences, see RMX 2000 Administrator’s Guide, "Conference Level Monitoring” on page 9-3. Additional ISDN and PSTN Participants cannot dial in directly to the Gateway Session once it was started.
Polycom RMX 2000 Administrator’s Guide The Gateway Session automatically ends when only one participant is left in the session. Connected Participant Parameters Once this conference is created, the calling participant is connected to it and one or several dial-out participant(s) are automatically created and added to this gateway session. The dial-in participant is also identified as the chairperson of the conference. The connecting (dial-in) participant name is taken from the endpoint.
Chapter 15-Gateway Calls Dialing to Polycom® DMA™ 7000 Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers. As part of this solution, the RMX acts as a gateway for the DMA that supports H.323 calls.
Polycom RMX 2000 Administrator’s Guide Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room Dialing from an ISDN endpoint to a specific IP endpoint using the Gateway Profile is a two-step process (dialing to the Gateway and then entering the number of the destination IP endpoint). When dialing to specific IP endpoints you can simplify the dialing process by creating the appropriate Meeting Room.
Chapter 15-Gateway Calls 15-26 • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoint is added to the Meeting Room’s Participants list.
16 RMX Administration and Utilities RMX Manager The RMX Manager is the Windows version of the RMX Web Client. It can be used instead of the RMX Web Client for routine RMX management and for RMX management via a modem connection. The RMX Manager is faster than the RMX Web Client and can give added efficiency to RMX management tasks, especially when deployed on workstations affected by: • Lack of performance due to bandwidth constraints within the LAN/ WAN environment.
Chapter 16-RMX Administration and Utilities The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. Link to RMX Manager Installer 2 Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation. The Install dialog box is displayed. 3 16-2 Click Install.
Polycom RMX 2000 Administrator’s Guide The installation proceeds. The installation completes, the application loads and the RMX Manager – Welcome screen is displayed with the following information: 4 — The MCU IP address field contains the IP address of the MCU’s Control Unit. — The Port field contains port number 80. — The Site Mode field is set to Control Unit. In the Username field, enter your user name. 5 In the Password field, enter your password. 6 Optional.
Chapter 16-RMX Administration and Utilities 7 Optional. To use a different port for Secure Mode, select another port from the list or enter the required port number into the Port field. 8 Optional. To connect to the Shelf Manager: 9 a In the Site Mode field, select Shelf Management. b In the MCU IP field, enter the IP address of the Shelf Management. Click Login. The RMX Manager main screen is displayed as a window.
Polycom RMX 2000 Administrator’s Guide The All Programs list is displayed. 2 Select Polycom and then select RMX Manager.
Chapter 16-RMX Administration and Utilities System and Participant Alerts The RMX alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. System Alerts indication bar Participant Alerts indication bar The System Alerts indication bar blinks red prompting the user to view the active alarms.
Polycom RMX 2000 Administrator’s Guide System Alerts System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the RMX and can be generated into a report that can be saved in *.txt format. To view the System Alerts list: 1 Click the red blinking System Alerts indication bar. The System Alerts pane opens. This screen indicates what events have not been resolved.
Chapter 16-RMX Administration and Utilities Table 16-1 Active Alarms Pane Columns (Continued) Field Description Level Indicates the severity of the problem, or the type of event. There are three fault level indicators: – Major Error – System Message – Startup Event Code Indicates the problem, as indicated by the error category. Process Name Lists the type of functional process involved. Description When applicable, displays a more detailed explanation of the cause of the problem.
Polycom RMX 2000 Administrator’s Guide Participant Alerts Participant Alerts enables users, participants and conferences to be prompted and currently connected. This includes all participants that are disconnected, idle, on standby or waiting for dial-in. Alerts are intended for users or administrators to quickly see all participants that need their attention. To view the Participants Alerts list: 1 Click the red blinking Participants Alerts indication bar. The Participant Alerts pane opens.
Chapter 16-RMX Administration and Utilities System Configuration Aspects of the system’s overall behavior can be configured by modifying the default values of system flags. For flag changes to take effect, the MCU must be reset. For more information, see Chapter 16, “Resetting the RMX” on page 16-90. Modifying System Flags To modify system flags: 1 On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens.
Polycom RMX 2000 Administrator’s Guide 2 In the MCMS_PARAMETERS tab, the following flags can be modified: Table 16-2 System Flags – MCMS_PARAMETERS Flag Description ALLOW_NON_ ENCRYPT_PARTY_IN_ ENCRYPT_CONF If YES, allows non-encrypted participants to connect to encrypted conferences. Default: No AUTHENTICATE_USER If the external database application is to be used to verify that operators are authorized to log in to the MCU, set the value of this flag to YES.
Chapter 16-RMX Administration and Utilities Table 16-2 System Flags – MCMS_PARAMETERS (Continued) 16-12 Flag Description EXTERNAL_ CONTENT_IP The IP address of the CMA server. This flag is also the trigger for replacing the internal RMX address book with the CMA global Address Book. When empty, the integration of the CMA address book with the RMX is disabled. EXTERNAL_ CONTENT_ PASSWORD The password associated with the user name defined for the RMX in the CMA server.
Polycom RMX 2000 Administrator’s Guide Table 16-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description H.263_ANNEX_T Set to NO to send the Content stream without Annex T and enable Aethra and Tandberg endpoints, that do not support Annex T, to process the Content. Default: YES HD_THRESHOLD_ BITRATE Sets the minimum bit rate required by endpoints to connect to an HD Conference. Endpoints that cannot support this bit rate are connected as audio only.
Chapter 16-RMX Administration and Utilities Table 16-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description MAX_CP_RESOLUTION The maximum CP resolution and frame rate that can be supported by the Polycom RMX 2000.
Polycom RMX 2000 Administrator’s Guide Table 16-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_ID_ MIN_LEN The minimum number of digits that the user must enter when manually assigning an ID to a conference. Range: 2-16 (Default: 4) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99. TERMINATE_CONF_ AFTER_CHAIR_ DROPPED If YES, sets conferences to automatically terminate if the Chairperson disconnects from the conference.
Chapter 16-RMX Administration and Utilities Table 16-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description PAL_NTSC_VIDEO_ OUTPUT When set to AUTO (default), the video output sent by the RMX is either in PAL or NTSC format. To force the RMX to send the video in either NTSC or PAL, change the flag value accordingly. Default: AUTO. Currently no flags are defined in the CS_MODULE_PARAMETERS section. 3 To modify a flag value, double-click or select the flag and click the Edit Flag button.
Polycom RMX 2000 Administrator’s Guide LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Table 16-3 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag. It allows the selection of video layout that will be displayed on the screen of the legacy endpoint when switching to Content mode.
Chapter 16-RMX Administration and Utilities Table 16-3 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values (Continued) Layout Flag Value CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 16-18
Polycom RMX 2000 Administrator’s Guide Manually Adding and Deleting System Flags To add a flag: 1 In the System Flags dialog box, click the New Flag ( ) button. The New Flag dialog box is displayed. 2 In the New Flag field enter the flag name. 3 In the Value field enter the flag value.
Chapter 16-RMX Administration and Utilities Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) 16-20 Flag and Value Description IP_ ENVIRONMENT _LINK=NO In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RMX 2000 from 1920Kbps to 18432, 100bits/sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
Polycom RMX 2000 Administrator’s Guide Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description IVR_MUSIC_VOLUME The volume of the IVR music played when a single participant is connected to the conference varies according to the value of this flag. Possible value range: 0-10 (Default: 5). 0 – disables playing the music 1 – lowest volume 10 – highest volume IVR_MESSAGE _VOLUME The volume of IVR messages varies according to the value of this flag.
Chapter 16-RMX Administration and Utilities Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description ISDN_RESOURCE _POLICY= LOAD_BALANCE The flag value determines how the ISDN Bchannels within configured spans are allocated. The robustness of the ISDN network can be improved by allocating channels evenly (load balancing) among the spans, minimizing the effect of channel loss resulting from the malfunction of a single span.
Polycom RMX 2000 Administrator’s Guide Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description BONDING_DIALING _METHOD • (ISDN) When set to: SEQUENTIAL The MCU initiates channel connections sequentially until it reaches the number of channels defined by the BONDING_NUM_CHANNELS_IN _GROUP flag. When a channel is connected, dialing begins for the next channel in the group.
Chapter 16-RMX Administration and Utilities Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) 16-24 Flag and Value Description H323_FREE_VIDEO _RESOURCES For use in the Avaya Environment. In the Avaya Environment there are features that involve converting undefined dial-in participants’ connections from video to audio (or vice versa). To ensure that the participants’ video resources remain available for them, and are not released for use by Audio Only calls, set this flag to NO.
Polycom RMX 2000 Administrator’s Guide Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description H245_TUNNELING For use in the Avaya Environment. This flag is defined in the System Flags – CS_MODULE_PARAMETERS section. In the Avaya Environment, set the flag to YES to ensure that H.245 is tunneled through H.225. Both H.245 and H.225 will use the same signaling port. Default: NO.
Chapter 16-RMX Administration and Utilities Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description SIP_FAST_UPDATE_ INTERVAL_ENV Default setting is 0 to prevent the RMX from automatically sending an Intra request to all SIP endpoints. Enter n (where n is any number of seconds other than 0) to let the RMX automatically send an Intra request to all SIP endpoints every n seconds.
Polycom RMX 2000 Administrator’s Guide Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag and Value Description DISABLE_GW_ OVERLAY_INDICATION When set to NO (default), displays progress indication during the connection phase of a gateway call. Set the value to YES to hide the connection indications displayed on the participant’s screen during the connection phase of a gateway call.
Chapter 16-RMX Administration and Utilities Table 16-4 Manually Added System Flags – MCMS_PARAMETERS (Continued) 4 16-28 Flag and Value Description SEND_WIDE_RES_TO_ IP When set to YES (default), the RMX sends wide screen resolution to IP endpoints. Endpoint types that do not support wide screen resolutions are automatically identified by the RMX according to their product type and version and will not receive the wide resolution even when the flag is set to YES.
Polycom RMX 2000 Administrator’s Guide 5 Click OK to close the System Flags dialog box. For flag changes to take effect, reset the MCU. For more information, see the RMX Administrator’s Guide, "Resetting the RMX” on page 16-90. To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click the Delete Flag button. 2 In the confirmation message box, click Yes to confirm. 3 Click OK to close the System Flags dialog box.
Chapter 16-RMX Administration and Utilities Auto Layout Configuration The Auto Layout option lets the RMX automatically select the conference video layout based on the number of participants currently connected to the conference. You can modify the default selection of the conference video layout to customize it to your conferencing preferences. Customizing the Default Auto Layout The default Auto Layout is controlled by 11 flags: PREDEFINED_AUTO_LAYOUT_0, ...
Polycom RMX 2000 Administrator’s Guide Table 16-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...
Chapter 16-RMX Administration and Utilities Example: Table 16-6 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout.
Polycom RMX 2000 Administrator’s Guide RMX Time To ensure accurate conference scheduling, the RMX MCU has a clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Altering the clock The MCU’s date and time can be set manually or enabled to synchronize with external NTP servers. To Alter the RMX Time: 1 On the RMX menu, click Setup > RMX Time to open the RMX Time dialog box.
Chapter 16-RMX Administration and Utilities Table 16-7 RMX Time – Fields Properties (Continued) Field Description GMT Time The MCU’s current GMT time settings. Select the Up or Down cursor to alter the GMT Time on the MCU. GMT Offset The time zone difference between Greenwich and the MCU’s location. Select the up or down cursor to alter the GMT Offset time on the MCU. Get Client Time Click this button to automatically update the MCU's date, time and time zone to match that of the workstation.
Polycom RMX 2000 Administrator’s Guide Resource Management Resource Capacity The RMX can support two kinds of cards: MPM and MPM+. MPM+ cards offer higher capacity additional video capabilities. Three MPM+ card assemblies are available, MPM+ 80, MPM+ 40 and MPM+ 20, offering various port capacities. Table 16-8 summarizes the resource capacities of an RMX with the various card types.
Chapter 16-RMX Administration and Utilities Resource Capacity Modes The installed media card type (MPM and MPM+) determines the Card Configuration Mode, which in turn determines the resource allocation method that can be selected for the RMX. It determines how the system resources are allocated to the connecting endpoints. The System Card Configuration Mode determines the resource allocation method used by the RMX to allocate resources to the connecting endpoints.
Polycom RMX 2000 Administrator’s Guide 160 video resources, and the license is for 160 video resources, and one of the MPM+ cards is removed, the resource availability for allocation is changed to 80. Resource Usage Continuous Presence Video resources usage varies according to the video resolution used by the endpoints. The higher the video resolution (quality), the greater the amount of video resources consumed by the MCU.
Chapter 16-RMX Administration and Utilities Table 16-9 Video Resource Usage vs. Resolution (MPM, MPM+) (Continued) Video Resources Used Resolution/fps MPM MPM+ 4 2.66 4 4 WSD/30 4CIF/30 4SIF/30 WVGA/30 WVGA/25 SD/30 WSD/60 HD720p/30 CIF/60 SIF/60 WSIF/60 WCIF/60 2.
Polycom RMX 2000 Administrator’s Guide High Definition Video Switching During a High Definition Video Switching conference, each endpoint uses one video (CIF) port. Voice One Audio Only resource is used to connect a single voice participants once CIF resources have been converted to Audio Only. However, if no CIF resources were converted, Audio Only endpoints use one CIF video resource per connection. When video ports are fully used, the system cannot use free audio ports for video.
Chapter 16-RMX Administration and Utilities Fixed Resource Capacity Fixed Resource Capacity enables the administrator to allocate the number of resources available to each video connection type and Audio Only connections in advance. In Fixed Resource Capacity mode, the system is always in a known state, and when used in conjunction with the Resource Report, it gives the administrator precise control over resource allocation and optimization.
Polycom RMX 2000 Administrator’s Guide Configuring the Video/Voice Resources in MPM Mode To allocate Audio Only resources: 1 In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. Resource Maximum from License A single slider is displayed, calibrated according to licensed video resources indicated in CIF ports in the RMX. 2 Move the slider to the number of Audio Only ports to be allocated.
Chapter 16-RMX Administration and Utilities Configuring the Video/Voice Resources in MPM+ Mode There are two Resource Capacity modes in MPM+ Mode: • Flexible Resource Capacity • Fixed Resource Capacity The resource allocation mode is saved by the RMX and is activated when the RMX is restarted. Flexible Resource Capacity Flexible Resource Capacity is the default resource allocation mode in MPM+ Mode and is functionally identical to the MPM Flexible Resource Capacity described above.
Polycom RMX 2000 Administrator’s Guide a In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. b In the Resource Capacity Mode box, click Fixed. Capacity Mode Radio Buttons 2 c Click OK. d Restart the RMX. In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens.
Chapter 16-RMX Administration and Utilities — The first time the Fixed Resource Capacity is selected, all resources are allocated to HD720p30 by default. — If the allocation mode was previously Fixed or if it was Auto but Fixed had been selected in the past, the previous resource allocations in the mode are displayed.
Polycom RMX 2000 Administrator’s Guide On the slider bars, red areas to the left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indicate unallocated resources in the system.
Chapter 16-RMX Administration and Utilities If after resources are recalculated there are purple areas to the right of the blue slider buttons indicating unallocated resources in the system, the system issues a warning stating that there are un-allocated resources in the system. 5 Optional. Repeat this procedure from Step 2 to further optimize the resource allocation. Un-allocated resources cannot be used by any participants.
Polycom RMX 2000 Administrator’s Guide Once the endpoint connects to the conference, its type is identified by the RMX and, if applicable, the RMX will connect it using one CIF resource, even if a higher resolution can be used. To force CIF resource: 1 On the RMX menu, click Setup > System Configuration. The System Flags dialog box opens. 2 In the MCMS_PARAMETERS tab, click the New Flag button. The New Flag dialog box is displayed.
Chapter 16-RMX Administration and Utilities Reset the MCU for changes to take effect. For more details, see RMX 2000 Administrator’s Guide, "Resetting the RMX” on page 16-90.
Polycom RMX 2000 Administrator’s Guide Table 16-10 Resource Report Fields Parameters (Continued) Column Description Total The Total column displays the total number of resources of that type as configured in the system (Occupied and Free). This number reflects the current audio/video port configuration. Any changes to the resource allocation will affect the resource usage displayed in the Resource Report.
Chapter 16-RMX Administration and Utilities The Resource Report is displayed as follows: Video Resources Free (%) Video Resources Occupied (%) Actual Number of Occupied and Free Audio and Video Resources In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only. They are displayed as percentages of the total resource type. The actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph.
Polycom RMX 2000 Administrator’s Guide Resource Report in Fixed Resource Capacity Mode™ In Fixed Resource Capacity Mode, each resource type (Audio, CIF, SD and HD) is displayed as a bar of the graph, indicating the percentage of occupied and free resources for each resource type. The data is also displayed as a Resources table indicating the actual number of resources occupied and free for each resource type along with a total number of each resource type.
Chapter 16-RMX Administration and Utilities Port Gauges Audio (Voice) resources are as displayed as in previous versions while all Video resource types are shown as a single group of Video resources. The gauges show 0 of the 18 Audio (Voice) resources as occupied. The 4 occupied SD resources are shown as 4 occupied resources out of the total of 47 Video resources.
Polycom RMX 2000 Administrator’s Guide Port Usage The RMX can be set to alert the administrator to potential port capacity shortages. A capacity usage threshold can be set as a percentage of the total number of licensed ports in the system. When the threshold is exceeded, a System Alert is generated. The default port capacity usage threshold is 80%. The administrator can monitor the MCU’s port capacity usage via the Port Gauges in the Status Bar of the RMX Web Client.
Chapter 16-RMX Administration and Utilities Port Usage Gauges The Port Usage Gauges are displayed in the Status Bar at the bottom of the RMX Web Client screen. Status Bar Port Usage Gauges The Port Usage gauges indicate: • The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration. The Audio gauge is displayed only if Audio ports were allocated by the administrator, otherwise only the Video port gauge is displayed.
Polycom RMX 2000 Administrator’s Guide Port Gauges in Flexible/Fixed Capacity Modes Audio Ports Gauge • In both Flexible and Fixed Capacity Modes: The fraction displayed indicates the exact number of voice ports in use out of the total number of voice ports. Video Ports Gauge • In Flexible Capacity Mode: All video port usage is converted to the equivalent CIF port usage. The fraction displayed indicates the exact number of CIF video ports in use out of the total number of CIF video ports in the system.
Chapter 16-RMX Administration and Utilities System Information System Information includes License Information, and general system information, such as system memory size and Media Card Configuration Mode. To view the System Information properties box: On the RMX menu, click Administration > System Information. The System Information properties box is displayed.
Polycom RMX 2000 Administrator’s Guide The System Information properties box displays the following information: Table 16-12 System Information Field Description Total Number of Video (CIF) Participants Displays the number of CIF video participants licensed for the system. RMX Version Displays the System Software Version of the RMX. ISDN/PSTN The field value indicates whether RTM ISDN/ PSTN hardware has been detected in the system.
Chapter 16-RMX Administration and Utilities Table 16-12 System Information (Continued) Field Description Card Configuration Mode Indicates the MCU configuration as derived from the installed media cards: • MPM: Only MPM cards are supported. MPM+ cards in the system are disabled. It is the mode used in previous RMX versions. • MPM+: Only MPM+ cards are supported. MPM cards in the system are disabled. Note: When started with Version 4.
Polycom RMX 2000 Administrator’s Guide SNMP (Simple Network Management Protocol) SNMP standard protocol is now supported with the RMX. It enables managing and monitoring of the MCU status by external managing systems, such as HP OpenView or through web applications. Detailed Description MIBs are a collection of definitions, which define the properties of the managed object within the device to be managed. Every managed device keeps a database of values for each of the definitions written in the MIB.
Chapter 16-RMX Administration and Utilities Support for MIB-II Sections The following table details the MIB-II sections that are supported: Table 16-13 Supported MIB-II Sections Section Object Identifier system mib-2 1 interfaces mib-2 2 ip mib-2 4 The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it. H.341-MIB (H.341 – H.323) • Gives the address of the gatekeeper. • Supports H.341-MIB of SNMP events of H.323.
Polycom RMX 2000 Administrator’s Guide MIB Name Description H.320MCU-MIB (H320-MCU.MIB) Used to identify managed objects for an H.320 MCU. It consists of four groups: System, Conference, Terminal, and Controls. The Conference group consists of the active conferences. The Terminal group is used to describe terminals in active MCU conferences. The Controls group enables remote management of the MCU. H323MC-MIB (H323-MC.MIB) Used to identify objects defined for an H.323 Multipoint Controller.
Chapter 16-RMX Administration and Utilities Traps Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th Agent address: 172.22.189.154 Port: 32774 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP Community: public Enterprise: enterprises.8072.3.2.
Polycom RMX 2000 Administrator’s Guide 3 Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the RMX active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th Agent address: 172.22.189.154 Port: 32777 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.
Chapter 16-RMX Administration and Utilities Defining the SNMP Parameters in the RMX The SNMP option is enabled via the RMX Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the RMX Web Client application and are saved on the MCU’s hard disk. Only users defined as Administrator can define or modify the SNMP security parameters in the RMX Web Client application. To enable SNMP option: 1 In the RMX Web Client menu bar, click Setup>SNMP.
Polycom RMX 2000 Administrator’s Guide 2 In the Agent dialog box, click the SNMP Enabled check box. 3 Click the Retrieve MIB Files button to obtain a file that lists the MIBs that define the properties of the object being managed. The Retrieve MIB Files dialog box appears. 4 Click the Browse button and navigate to the desired directory to save the MIB files. 5 Click OK. The path of the selected directory is displayed in the Retrieve MIB Files dialog box. 6 Click the Save button.
Chapter 16-RMX Administration and Utilities 9 Click the Traps tab. The RMX-SNMP Properties – Traps dialog box opens. Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box.
Polycom RMX 2000 Administrator’s Guide Table 16-15 RMX-SNMP Properties – Traps Options (Continued) Field Description Trap Destination This box lists the currently defined IP addresses of the Manager terminals to which the message (trap) is sent. 11 Click the Add button to add a new Manager terminal. The New Trap Destination dialog box opens. 12 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK.
Chapter 16-RMX Administration and Utilities The RMX-SNMP Properties – Security dialog box opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box.
Polycom RMX 2000 Administrator’s Guide Table 16-16 RMX-SNMP Properties – Security Options (Continued) Field Description Accept Host Community Name (cont.) Note: Queries sent with different strings will be regarded as a violation of security, and, if the Send Authentication Trap check box is selected, an appropriate message will be sent to the SNMP Manager. Accept SNMP Packets from all Host Select this option if a query sent from any Manager terminal is valid.
Chapter 16-RMX Administration and Utilities Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the RMX Web Client. Customizing the Multilingual Setting The number of languages available for selection in the Login screen of the RMX Web Client can be modified by selecting the Setup > Multilingual Setting option from the RMX menu.
Polycom RMX 2000 Administrator’s Guide Software Management The Software Management menu is used to backup and restore the RMX's configuration files and to download MCU software. Using Software Management To backup configuration files: 1 On the RMX menu, click Administration > Software Management > Backup Configuration. The Backup Configuration dialog box opens. Backup Configuration Dialog Box 2 Browse to the Backup Directory Path and then click Backup.
Chapter 16-RMX Administration and Utilities To restore configuration files: 1 On the RMX menu, click Administration > Software Management > Restore Configuration. 2 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore. To download MCU software files: 1 On the RMX menu, click Administration > Software Management > Software Download. 2 16-72 Browse to the Install Path and then click Install.
Polycom RMX 2000 Administrator’s Guide Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. • A new conference is started. • Not all defined participants are connected to the conference or when a single participant is connected • A change in the MCU status occurs and an alarm is added to the alarm’s list. A welcome message is displayed to the RMX user upon connection.
Chapter 16-RMX Administration and Utilities The following notification options are displayed. Table 16-17 Notification Settings Parameters 16-74 Field Description New Connection Notification of a new user/administrator connecting to the RMX New Conference Created New conference has been created. Conference Not Full The conference is not full and additional participants are defined for the conference. Welcome Message A welcome message after user/administrator logon.
Polycom RMX 2000 Administrator’s Guide Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created. The files may be retrieved from the hard drive for off-line analysis and debugging purposes. The Logger utility is activated at the MCU startup.
Chapter 16-RMX Administration and Utilities The following tasks can be performed: Table 16-18 Diagnostic File Button Options Button Description Refresh List Refreshes the list and adds newly generated logger files. Select All Selects all the logger files listed. Browse Selects the destination folder for download. Retrieve Files Saves files to the destination folder.
Polycom RMX 2000 Administrator’s Guide 3 In the Browse for Folder window, select the directory location to save the Logger files and click OK. You will return to the Logger Diagnostic Files dialog box. 4 Click the Retrieve Files button. The log files (in *.txt format) are saved to the defined directory and a confirmation caption box appears indicating a successful retrieval of the log files. Viewing the Logger File contents: To analyze the log files generated by the system, open the retrieved *.
Chapter 16-RMX Administration and Utilities Auditor The Event Auditor enables administrators to analyze configuration changes and unusual or malicious activities in the RMX system. A new user type, Auditor, has also been created. An Auditor is a user that can view Auditor Files and audit the system.
Polycom RMX 2000 Administrator’s Guide Audit Event Files are retained by the RMX for at least 1 year. Any attempt to delete an audit event file that is less than one year old raises a System Alert with File was removed listed in the Description field. Using the Restore Factory Defaults of the System Restore procedure erases Audit Files. Retrieving Auditor Files You can open the Auditor file directly from the Auditor Files list or you can retrieve the files and save them to a local workstation.
Chapter 16-RMX Administration and Utilities The Auditor Files dialogue box displays a file list containing the following file information: Name Size (Bytes) First Message – date and time of the first audit event in the file Last Message – date and time of the last audit event in the file StartUp: • True – file was created when the system was started • False – file was created when previous audit event file reached a size of 2 MB or was more than 24 hours old The order of the Auditor Files dialog box field
Polycom RMX 2000 Administrator’s Guide Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File. You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer. To open the Auditor Viewer from the Administration Menu: 1 On the RMX menu, click Administration > Tools > Auditor File Viewer.
Chapter 16-RMX Administration and Utilities The following fields are displayed for each event: Table 16-19 Auditor Event Columns Field Description Event ID The sequence number of the event generated by the RMX. Date & Time The date and time of the event taken from the RMX’s Local Time setting. User Name The Username (Login Name) of the user that triggered the event.
Polycom RMX 2000 Administrator’s Guide Table 16-19 Auditor Event Columns (Continued) Field Description Event The process, action, request or transaction that was performed or rejected.
Chapter 16-RMX Administration and Utilities To open an auditor event file stored on the workstation: 1 Click the Local File button ( 2 Navigate to the folder on the workstation that contains the audit event file. 3 Select the audit event file to be opened. 4 Click Open. ) to open the Open dialogue box. The selected file is opened in the Auditor Viewer. Audit Events Alerts and Faults Table 1 lists Alerts and Faults that are recorded by the Auditor.
Polycom RMX 2000 Administrator’s Guide Table 16-20 Alerts and Faults (Continued) Event IP addresses of Signaling Host and Control Unit are the same. IP Network Service configuration modified. IP Network Service deleted. MCU reset. MCU Reset to enable Diagnostics mode. Music file error. NTP synchronization failure. Polycom default User exists. Restoring Factory Defaults. Secured SIP communication failed. SSH is enabled. System Configuration modified. System is starting. Terminal initiated MCU reset.
Chapter 16-RMX Administration and Utilities Table 16-21 Transactions (Continued) Transaction TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_ISDN_PHONE:ADD_ISDN_PHONE TRANS_ISDN_PHONE:DEL_ISDN_PHONE TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN
Polycom RMX 2000 Administrator’s Guide Table 16-21 Transactions (Continued) Transaction TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE 16-87
Chapter 16-RMX Administration and Utilities ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Installer File) utility can be used to install .NET Framework and .NET Security Settings components on workstations throughout the network. All workstation that connect to RMX systems must have both .NET Framework and .NET Security Settings running locally.
Polycom RMX 2000 Administrator’s Guide 3 Install the ActiveX components on all workstations on the network that connect to RMX systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users.
Chapter 16-RMX Administration and Utilities Resetting the RMX System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. 2 Click the Reset ( ) button. When the RMX 2000 is reset, during RMX Startup the Progress Bar appears at the bottom of the RMX 2000 Status pane.
Polycom RMX 2000 Administrator’s Guide The progress bar displays the amount of time remaining for the reset process to complete: . The Startup progress is also indicated by a green bar moving from left to right. The duration of the Startup depends on the type of activity that preceded the MCU reset. For example: Fast Configuration Wizard, New Version installation, Version Upgrade, Restore Last Configuration etc.
Chapter 16-RMX Administration and Utilities 16-92
17 Hardware Monitoring The status and properties of the RMX hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor’s status column displays the present status of the hardware components. In addition to the status, temperature and voltage indications are provided for each component. The MCU’s Shelf Management Server is what users are connecting to when accessing the Hardware Monitor pane.
Chapter 17-Hardware Monitoring To view the status of the Hardware Components: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane appears. The Hardware Monitor pane displays the following RMX hardware component’s status columns: Table 17-1 HW Monitor Pane Status Columns 17-2 Field Description Slot Displays an icon according to the HW component type and the slot number.
Polycom RMX 2000 Administrator’s Guide Table 17-1 HW Monitor Pane Status Columns (Continued) Field Description Type The type of hardware component card. Status The current status of the HW component; Normal, Major, Critical, Resetting, Diagnostics, Active, Inactive or Empty. Temperature Monitors the temperature of the hardware components; Normal, Major and Critical. Note: Critical condition invokes a system shut down. Voltage The voltage threshold of the hardware component; either Normal or Major.
Chapter 17-Hardware Monitoring Viewing Hardware Component’s Properties The properties displayed for the hardware components will vary according to the type of component viewed. These component properties can be grouped as follows: • MCU Properties (RMX) • Card Properties (MPM F, CPU, RTM IP, RTM ISDN) • Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR).
Polycom RMX 2000 Administrator’s Guide To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: Table 17-3 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file. Chassis Serial Number The serial number assigned to the MCU’s chassis. Part Number The chassis part number.
Chapter 17-Hardware Monitoring Table 17-3 MCU Properties - General Info (Continued) 2 Field Description Chassis HW Version Indicates the MCU’s current chassis hardware version. Turn SSH Enables/disables the SSH monitor. This is a secured terminal enabling access to the operating system in order to define Linux commands. Click the Event Log tab to view a log of events that were recorded by the system for the RMX. The logged events can be saved to a *.xls file by clicking the Save Event Log button.
Polycom RMX 2000 Administrator’s Guide Table 17-4 MCU Properties - Event Log (Continued) 3 Column Description Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RMX by sensors.
Chapter 17-Hardware Monitoring To view the Card Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired hardware component. The following information is displayed: Table 17-5 Card Properties - General Info 2 Field Description HW Version The hardware component’s version number. SW Version The version number of the software installed on card. Serial Number The hardware component’s serial number.
Polycom RMX 2000 Administrator’s Guide When using the Hardware Monitor to monitor units on MPM cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality.
Chapter 17-Hardware Monitoring To View the Supporting Hardware Components Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
Polycom RMX 2000 Administrator’s Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Table 17-7 FANS Properties - General Info Field Description General Settings Min. Speed Level (rpm) The minimum speed level of the fans. Max. Speed Level (rpm) The maximum speed level of the fans.
Chapter 17-Hardware Monitoring LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset. 2 17-12 Click Close to return to the HW Monitor pane.
Polycom RMX 2000 Administrator’s Guide Diagnostic Mode Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the hardware component’s performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards: MPM, CPU, RTM IP and RTM ISDN). When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will enter Diagnostic Mode.
Chapter 17-Hardware Monitoring 2 Right-click one of the hardware components indicating “Diagnostics” in the status column and select Diagnostic from the drop-down menu. The Diagnostics pane is displayed at the bottom of the screen. Repositioning the pane is enabled by clicking and dragging the pane to the desired location on the screen, i.e. right side bar (displayed below).
Polycom RMX 2000 Administrator’s Guide Additional test parameters can be set before performing the tests, as described below. Table 17-8 Tests Selection - Additional Test Parameters 4 Parameter Description Quick Test Mode Runs only the tests that are marked Quick in the Quick column. Particular tests in the system are not as complicated and thus take less time to analyze. These tests are indicated with a check mark in the Quick column.
Chapter 17-Hardware Monitoring Diagnostics Monitoring A hardware component’s test status can be viewed in the Diagnostics Test Monitoring section before, during and after tests have been initiated. Test results will only be displayed after tests are completed. The Diagnostic Tests Monitoring section is comprised of three tabs: MCU Monitor, Cards Monitor and Error Buffer, which are further described below.
Polycom RMX 2000 Administrator’s Guide Cards Monitor The Cards Monitor tab displays the status of the selected tests being run on the currently viewed card, i.e. slot 5, described below. Table 17-10 Tests Monitoring - Card Monitor Parameters Column Description Unitid The test ID number Testname The name of the test Loop Indicates the number of times the test will repeat itself in succession. Pass Indicates the number of times the test passed successfully.
Chapter 17-Hardware Monitoring Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Table 17-11 Tests Monitoring - Card Monitor Parameters 17-18 Column Description Testid The test ID number. ErrorString Indicates the error encountered during testing.
Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed. A video participant who is unable to connect the video channels, but is able to connect as an audio only participant, is referred to as a Secondary participant.
Appendix A-Disconnection Causes Table A-1 A-2 Call Disconnection Causes (Continued) Disconnection Cause Description Resources deficiency Insufficient resources available. Call close. Call closed by MCU The MCU disconnected the call. H323 call close. No port left for audio Insufficient audio ports. H323 call close. No port left for video The required video ports exceed the number of ports allocated to video in fixed ports. H323 call close.
Polycom RMX 2000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Remote busy The endpoint was busy. (Applicable only to dialout) H323 call closed. Normal The call ended normally, for example, the endpoint disconnected. H323 call closed. Remote reject The endpoint rejected the call. H323 call closed. Remote unreachable The gatekeeper could not find the endpoint's address. H323 call closed.
Appendix A-Disconnection Causes Table A-1 A-4 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper. H323 failure Internal error occurred. H323 call closed. Remote stop responding The endpoint stopped responding. H323 call closed. Master slave problem A People + Content cascading failure occurred.
Polycom RMX 2000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 406 The endpoint sent a SIP Client Error 406 (Not Acceptable) resources. The remote endpoint cannot accept the call because it does not have the necessary responses. The resource identified by the request is only capable of generating response entities that have content characteristics not acceptable according to the Accept header field sent in the request.
Appendix A-Disconnection Causes Table A-1 A-6 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ Transaction Does Not Exist) response. SIP client error 482 The endpoint sent a SIP Client Error 482 (Loop Detected) response. SIP client error 483 The endpoint sent a SIP Client Error 483 (Too Many Hops) response. SIP client error 484 The endpoint sent a SIP Client Error 484 (Address Incomplete) response.
Polycom RMX 2000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP moved permanently The endpoint moved permanently. The user can no longer be found at the address in the Request-URI. SIP moved temporarily The remote endpoint moved temporarily. SIP not found The endpoint was not found. The server has definitive information that the user does not exist at the domain specified in the Request-URI.
Appendix A-Disconnection Causes Table A-1 A-8 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request. SIP server error 502 The SIP server sent a SIP Server Error 502 (Bad Gateway) response.
Polycom RMX 2000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP transport error Unable to initiate connection with the endpoint. SIP unauthorized The request requires user authentication. SIP unsupported media type The server is refusing to service the request because the message body of the request is in a format not supported by the requested resource for the requested method.
Appendix A-Disconnection Causes ISDN Disconnection Causes Table A-2 ISDN Disconnection Causes Disconnection Cause Number 1 Summary Description Unallocated (unassigned number) No route to the number exists in the ISDN network or the number was not found in the routing table. • Ensure that the number appears in the routing table. • 2 No route to specified transit network (national use) The route specified (transit network) between the two networks does not exist.
Polycom RMX 2000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description 8 Pre-Emption The call has been pre-empted. 9 Pre-Emption – Circuit reserved for reuse Call is being cleared in response to user request. 16 Normal Call Clearing Call cleared normally because user hung up. 17 User Busy Dialed number is busy. 18 No User Responding The called user has not answered the call.
Appendix A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number A-12 Summary Description 29 Facility Rejected User requested supplementary service which cannot be provided by the network. 30 Response to STATUS ENQUIRY A STATUS message has been received in response to a prior STATUS ENQUIRY. 31 Normal, Unspecified A normal, unspecified disconnection has occurred. 34 No Circuit/ Channel Available No B-Channels are available for the call.
Polycom RMX 2000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description 47 Resource Unavailable, Unspecified The resource is unavailable. No other disconnection cause applies. 49 Quality of Service Not Available Quality of Service, as defined in Recommendation X.213, cannot be provided. 50 Requested Facility Not Subscribed A supplementary service has been requested that the user is not authorized to use.
Appendix A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number A-14 Summary Description 63 Service or Option Not Available, Unspecified The service or option is unavailable. No other disconnection cause applies. 65 Bearer Capability Not Implemented The requested bearer capability is not supported. 66 Channel Type Not Implemented The requested channel type is not supported.
Polycom RMX 2000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description 83 A Suspended Call Exists, but This Call Identity Does Not Exist A RESUME message cannot be executed by the network as a result of an unknown call identity. 84 Call Identity in Use A SUSPEND message has been received with a call identity sequence that is already in use.
Appendix A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number A-16 Summary Description 97 Message Type Non-Existent or Not Implemented A message was received that is of a type that is not defined or of a type that is defined but not implemented.
Polycom RMX 2000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description 110 Message with Unrecognized Parameter Discarded A message was discarded because it contained a parameter that was not recognized. 111 Protocol Error, Unspecified A protocol error has occurred. No other disconnection cause applies. 127 Interworking, Unspecified An interworking call has ended.
Appendix A-Disconnection Causes A-18
Appendix B Alarms and Faults Alarms Table B-1 Alarms Alarm Code Alarm Description A new activation key was loaded. Reset the system. A new activation key was loaded: Reset the MCU. A new version was installed. Reset the system. A new version was installed: Reset the MCU. A private version is loaded A private version is loaded: [private description]. Action redirection failure Possible explanations: Action redirection failure. • • Action redirection map incomplete.
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Card not responding Possible reasons for the card not responding: • No connection with MPM card. • Central signaling component failure Central Signaling indicating Faulty status No connection with the Switch.
Polycom RMX 2000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description DEBUG mode enabled Possible explanations: • System is running in DEBUG mode. • System DEBUG mode initiated. DEBUG mode flags in use System is using DEBUG CFG flags. DMA not supported by IDE device Possible explanations: • DMA (direct memory access) not supported by IDE device: Incompatible flash card / hard disk being used.
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Failed to connect to recording device The MCU could not connect to any of the defined NTP server for synchronization due to the remote server error. Failed to connect to SIP registrar Cannot establish connection with SIP registrar. Failed to create Default Profile Possible reasons for the failure: • Failed to validate the Default Profile.
Polycom RMX 2000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description File system scan failure File system scan failure: Failed to scan [file system path]. File system space shortage File system space shortage: Out of file system space in [file system path]; Free space: [free space percentage]% ([free space] Blocks) Minimum free space required: [minimum free space percentage]% ([minimum free space] Blocks).
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure (cont.) • Gatekeeper rejected RRQ due to invalid terminal alias. • Gatekeeper rejected RRQ due to resource unavailability. • • • Gatekeeper rejected RRQ due to Security Denial. • Gatekeeper rejected RRQ due to unsupported feature. • Gatekeeper rejected RRQ due to unsupported QOS transport. • Gatekeeper rejected RRQ due to unsupported transport. • • • • Gatekeeper rejected RRQ.
Polycom RMX 2000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Internal MCU reset Possible explanations: • McmsDaemon reset due to policy decision: [Process failed [abs crash counter: crash counter]: process name]. • McmsDaemon reset due to policy decision: [Process failed [abs crash counter: crash counter]: process name]; Cannot reset while system is in DEBUG mode. • • Power down signal was detected.
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description IP Network Service not found Possible explanations: • IP Service not found in the Network Services list. • m_StatusRead IpServiceList. ISDN/PSTN Network Services configuration changed License not found Low Processing Memory Low Processing Memory: Process is approaching memory utilization limit: [Memory Utilization Percent] Low system Memory Low system Memory: The system exceeded 80% of memory usage.
Polycom RMX 2000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description No default ISDN/PSTN Network Service defined in ISDN/PSTN Network Services list No default IVR Service in IVR Services list No default IVR Service in IVR Services list: Ensure that one conference IVR Service and one EQ IVR Service are set as default. No IP Network Services defined IP Network Service parameters missing.
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Red Alarm When a certain timeout will be reached (after startup), MCMS will go over the configured Spans. A configured Span that is related to nonexistent card – will produce a 'RED_ALARM' Alert. Similarly on HotSwap: if an RTM card (or an MPM that has an RTM extension) is removed, MCMS will go over the configured Spans. A configured Span that is related to the removed card – will produce a 'RED_ALARM' Alert.
Polycom RMX 2000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Single clock source No Backup clock could be established as only one span is connected to the system or, there is a synchronization failure with another span. This alarm can be cancelled by adding the appropriate flag is the system configuration. SIP registrations limit reached SIP registrations limit reached.
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description SIP TLS: Registration server not responding This alarm is displayed when the RMX does not receive a response from the OCS to the registration request in the expected time frame. Possible causes are: • The RMX FQDN name is not defined in the OCS pool, or is defined incorrectly. • The time frame for the expected response was too short and it will be updated with the next data refresh.
Polycom RMX 2000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Temperature Level Critical Possible explanations: • Temperature has reached a critical level. MCU will shut down. • Temperature Level Major Temperature problem - Critical. Possible explanations: • Temperature has reached a problematic level and requires attention. • Temperature problem - Major Terminal initiated MCU reset MCU reset was initiated by Terminal command [reset].
Appendix B-Alarms and Faults B-14
Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records. The first record in each file contains information about the conference in general, such as the conference name and start time.
Appendix C-CDR Fields - Unformatted File The MCU sends the entire CDR file via API or HTTP, and the RMX 2000 or external application does the processing and sorting. The RMX 2000 ignores events that it does not recognize, that is, events written in a higher version that do not exist in the current version. Therefore, to enable compatibility between versions, instead of adding new fields to existing events, new fields are added as separate events, so as not to affect the events from older versions.
Polycom RMX 2000 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file. Conference Routing Name The Routing Name of the conference. Internal Conference ID The conference identification number as assigned by the system. Reserved Start Time Not supported.
Appendix C-CDR Fields - Unformatted File Table C-1 C-4 Conference Summary Record Fields (Continued) Field Description File Name The name of the conference log file. GMT Offset Sign Not supported. Always contains the value 0. GMT Offset Not supported. Always contains the value 0.
Polycom RMX 2000 Administrator’s Guide Event Records The event records, that is, all records in the unformatted file except the first record, contain standard fields, such as the event type code and the time stamp, followed by fields that are event specific. The event fields are separated by commas.
Appendix C-CDR Fields - Unformatted File Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file. Table C-2 CDR Event Types Event Code Event Name Description 1 CONFERENCE START The conference started.
Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 4 ISDN/PSTN CHANNEL DISCONNECTED An ISDN/PSTN channel disconnected. ISDN/PSTN PARTICIPANT CONNECTED An ISDN/PSTN participant connected to the conference. PARTICIPANT DISCONNECTED A participant disconnected from the conference. 5 7 For more information about the fields, see Table C-10, “Event fields for Event 4 ISDN/PSTN CHANNEL DISCONNECTED”, on page C-26.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 17 H323 PARTICIPANT CONNECTED An H.323 participant connected to the conference. NEW UNDEFINED PARTICIPANT A new undefined participant joined the conference. BILLING CODE A billing code was entered by a participant using DTMF codes.
Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 23 SIP PARTICIPANT CONNECTED A SIP participant connected to the conference. RECORDING LINK A recording event, such as recording started or recording resumed, occurred. 26 For more information about the fields, see Table C-18, “Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED”, on page C-37.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 100 USER TERMINATE CONFERENCE A user terminated the conference. USER ADD PARTICIPANT A user added a participant to the conference during the conference. 101 For more information about the fields, see Table C-28, “Event Fields for Event 100 USER TERMINATE CONFERENCE”, on page C-46.
Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 105 USER UPDATE PARTICIPANT A user updated the properties of a participant during the conference. For more information about the fields, see Table C-14, “Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT”, on page C-30. 106 USER SET END TIME A user modified the conference end time.
Appendix C-CDR Fields - Unformatted File Table C-2 Event Code Event Name Description 111 OPERATOR BACK TO CONFERENCE PARTY The RMX User moved the participant back to his Home (source) conference. For more information, see Table C-33, “Event Fields for Event 111 - OPERATOR BACK TO CONFERENCE PARTY”, on page C-54. 112 OPERATOR ATTEND PARTY TO CONFERENCE The RMX User moved the participant from the Operator conference to another conference.
Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2010 DEFINED PARTICIPANT CONTINUE 1 Additional information about a DEFINED PARTICIPANT event. DEFINED PARTICIPANT CONTINUE 2 Additional information about a DEFINED PARTICIPANT event. USER ADD PARTICIPANT CONTINUE 1 Additional information about a USER ADD PARTICIPANT event. USER ADD PARTICIPANT CONTINUE 2 Additional information about a USER ADD PARTICIPANT event.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2105 USER UPDATE PARTICIPANT CONTINUE 1 Additional information about a USER UPDATE PARTICIPANT event. 2106 3010 USER UPDATE PARTICIPANT CONTINUE 2 PARTICIPANT INFORMATION For more information about the fields, see Table C-15, “Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1”, on page C-33.
Polycom RMX 2000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 5001 CONFERENCE START CONTINUE 4 Additional information about a CONFERENCE START event. For more information about the fields, see Table C-5, “Event Fields for Event 5001 CONFERENCE START CONTINUE 4”, on page C-21.
Appendix C-CDR Fields - Unformatted File Event Specific Fields The following tables describe the fields which are specific to each type of event. Some fields that were supported by the MGC Manager, are not supported by the RMX 2000. In addition, for some fields the RMX 2000 has a fixed value, whereas the MGC Manager supported multiple values. For more information about the MGC Manager fields and values, see the MGC Manager User’s Guide Volume II, Appendix A.
Polycom RMX 2000 Administrator’s Guide Table C-3 Event Fields for Event 1 - CONFERENCE START (Continued) Field Description Line Rate (cont.) 33 - 1024 kbps 34 - 4096 kbps Restrict Mode Not supported. Always contains the value 0. Audio Algorithm The audio algorithm. Currently the only value is: 255 - Auto Video Session The video session type. Currently the only value is: 3 - Continuous Presence Video Format The video format.
Appendix C-CDR Fields - Unformatted File Table C-4 C-18 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 Field Description Audio Tones Not supported. Always contains the value 0. Alert Tone Not supported. Always contains the value 0. Talk Hold Time The minimum time that a speaker has to speak to become the video source. The value is in units of 0.01 seconds. Currently the only value is 150, which indicates a talk hold time of 1.5 seconds.
Polycom RMX 2000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty. Minimum Number of Participants The number of participants for which the system reserved resources. Additional participants may join the conference without prior reservation until all the resources are utilized. Currently the only value is 0.
Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Maximum Number of Participants The maximum number of participants that can connect to the conference at one time. The value 65535 (auto) indicates that as many participants as the MCU’s resources allow can connect to the conference, up to the maximum possible for the type of conference. Audio Board ID Not supported. Always contains the value 65535.
Polycom RMX 2000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Lecturer Note: This field is only relevant if the Lecture Mode Type is Lecture Mode. The name of the participant selected as the conference lecturer. Time Interval Note: This field is only relevant if Lecturer View Switching is enabled. The number of seconds a participant is to be displayed in the lecturer window before switching to the next participant.
Appendix C-CDR Fields - Unformatted File Table C-5 Event Fields for Event 5001 - CONFERENCE START CONTINUE 4 (Continued) Field Description Conference Password The conference password. Chairperson Password The chairperson password. Info1 Info2 Info3 The contents of the conference information fields. These fields enable users to enter general information for the conference, such as the company name, and the contact person’s name and telephone number.
Polycom RMX 2000 Administrator’s Guide Table C-8 Event Fields for Event 2 - CONFERENCE END Field Description Conference End Cause Indicates the reason for the termination of the conference, as follows: 1 - The conference is an ongoing conference or the conference was terminated by an MCU reset. 2 - The conference was terminated by a user. 3 - The conference ended at the scheduled end time.
Appendix C-CDR Fields - Unformatted File Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Call Type The call type, as follows: 68 - 56 KBS data call 72 - 1536kbs data call (PRI only) 75 - 56 KBS data call 77 - Modem data service 79 - 384kbs data call (PRI only) 86 - Normal voice call Network Service Program The Network Service program, as follows: 0 - None 1 - ATT_SDN or NTI_PRIVATE 3 - ATT_MEGACOM or NTI_OUTWATS 4 - NTI FX 5 - NTI TIE TRUNK 6 - ATT ACCU
Polycom RMX 2000 Administrator’s Guide Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Calling Participant Presentation Indicator The calling participant presentation indicator, as follows: 0 - Presentation allowed, default 1 - Presentation restricted 2 - Number not available 255 - Unknown Calling Participant Screening Indicator The calling participant screening indicator, as follows: 0 - Participant not screened, default 1 - Participant verification su
Appendix C-CDR Fields - Unformatted File Table C-10 Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU. Channel ID The channel identifier. Disconnect Initiator Indicates who initiated the disconnection, as follows: 0 - RMX 1 - Participant Any other number - Unknown Disconnect Coding Standard The disconnection cause code standard.
Polycom RMX 2000 Administrator’s Guide Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Participant Status The participant status, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - Waiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a user 8 - Secondary.
Appendix C-CDR Fields - Unformatted File Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause (cont.) 15 - Video stream violation due to incompatible annexes or other discrepancy.
Polycom RMX 2000 Administrator’s Guide Table C-13 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Rx Synchronization Loss The number of times that the general synchronization of the MCU was lost. Tx Synchronization Loss The number of times that the general synchronization of the participant was lost. Rx Video Synchronization Loss The number of times that the synchronization of the MCU video unit was lost.
Appendix C-CDR Fields - Unformatted File Table C-13 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description T.120 Unit ID Not supported. Always contains the value 0. T.120 MCS Board ID Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported. Always contains the value 0. H.323 Board ID Not supported. Always contains the value 0. H323 Unit ID Not supported. Always contains the value 0.
Polycom RMX 2000 Administrator’s Guide Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Number Of Channels Note: This field is only relevant to ISDN/PSTN participants. The number of channels being connected for this participant. Net Channel Width Not supported. Always contains the value 0. Network Service Name The name of the Network Service. An empty field “” indicates the default Network Service.
Appendix C-CDR Fields - Unformatted File Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Number of Participant Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. Number of MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. The number of participant phone numbers.
Polycom RMX 2000 Administrator’s Guide Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0.
Appendix C-CDR Fields - Unformatted File Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description Bonding Phone Number Note: This field is only relevant to ISDN/PSTN participants. The phone number for Bonding dial-out calls. Bonding is a communication protocol that aggregates from two up to thirty 64 Kbps B channels together, to look like one large bandwidth channel.
Polycom RMX 2000 Administrator’s Guide Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description H.323 Participant Alias Name/SIP Participant Address Note: This field is only relevant to IP participants. For H.323 participants: The participant alias. The alias may contain up to 512 characters. For SIP participants: The participant address.
Appendix C-CDR Fields - Unformatted File Table C-17 Event fields for Event 15 - H323 CALL SETUP C-36 Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows: 0 - MCU 1 - Remote participant Any other number - Unknown Min Rate The minimum line rate used by the participant. The data in this field should be ignored.
Polycom RMX 2000 Administrator’s Guide Table C-18 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field “” denotes an unidentified participant or a participant whose name is unspecified. Participant ID The identification number assigned to the participant by the MCU.
Appendix C-CDR Fields - Unformatted File Table C-18 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause Note: This field is only relevant if the Participant Status is Secondary. The cause for the secondary connection (not being able to connect the video channels), as follows: 0 - Default.
Polycom RMX 2000 Administrator’s Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows 0 - Dial-out 5 - Dial-in Bonding Mode Not supported. Always contains the value 0. Number of Channels Note: This field is only relevant to ISDN/PSTN participants.
Appendix C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description Net Sub-Service Name Not supported. This field remains empty. Number of Participant Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. Number of MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. The number of participant phone numbers.
Polycom RMX 2000 Administrator’s Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 4 - H.264 255 - Auto Broadcasting Volume The broadcasting volume assigned to the participant. The value is between 1 (lowest) and 10 (loudest).
Appendix C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper. Signaling Port Note: This field is only relevant to IP participants.
Polycom RMX 2000 Administrator’s Guide Table C-20 Event Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1 Field Description Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted. 1 - The participant is encrypted. 2 - Auto. The conference encryption setting is applied to the participant. Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU.
Appendix C-CDR Fields - Unformatted File Table C-23 Event Fields for Event 22 - DTMF CODE FAILURE Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Incorrect Data The incorrect DTMF code entered by the participant, or an empty field “” if the participant did not press any key. Correct Data The correct DTMF code, if known.
Polycom RMX 2000 Administrator’s Guide Table C-24 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link Name The name of the Recording Link. Recording Link ID The Recording Link ID. Start Recording Policy The start recording policy, as follows: 1 - Start recording automatically as soon as the first participant connects to the conference.
Appendix C-CDR Fields - Unformatted File Table C-26 Event Fields for Event 30 - GATEKEEPER INFORMATION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Gatekeeper Caller ID The caller ID in the gatekeeper records. This value makes it possible to match the CDR in the gatekeeper and in the MCU.
Polycom RMX 2000 Administrator’s Guide Table C-29 Event Fields for Events 102,103, 104 - USER DELETE PARTICIPANT, USER DISCONNECT PARTICIPANT, USER RECONNECT PARTICIPANT Field Description User Name The login name of the user who reconnected the participant to the conference, or disconnected or deleted the participant from the conference. Participant Name The name of the participant reconnected to the conference, or disconnected or deleted from the conference.
Appendix C-CDR Fields - Unformatted File Table C-31 Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY (Continued) (Continued) Field Description Destination Conf Name The name of the conference to which the participant was moved. Destination Conf ID The identification number of the conference to which the participant was moved.
Polycom RMX 2000 Administrator’s Guide Table C-32 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Number Of Channels Note: This field is only relevant to ISDN/PSTN participants. The number of channels, as follows: 255 - Auto Otherwise, in range of 1 - 30 Net Channel Width The bandwidth of each channel.
Appendix C-CDR Fields - Unformatted File Table C-32 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Number Type Note: This field is only relevant to dial-out participants. Note: This field is only relevant to ISDN/PSTN participants.
Polycom RMX 2000 Administrator’s Guide Table C-32 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Number of MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. The number of MCU phone numbers. In a dial-in connection, the MCU phone number is the number dialed by the participant to connect to the MCU.
Appendix C-CDR Fields - Unformatted File Table C-32 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264 255 - Auto Audio Volume The broadcasting volume assigned to the participant. The value is between 1 (lowest) and 10 (loudest).
Polycom RMX 2000 Administrator’s Guide Table C-32 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper.
Appendix C-CDR Fields - Unformatted File Table C-33 Event Fields for Event 111 - OPERATOR BACK TO CONFERENCE PARTY Field Description Operator Name The login name of the operator moving the participant back to the conference. Party Name The name of the participant being moved. Party ID The identification number, as assigned by the MCU, of the participant being moved.
Polycom RMX 2000 Administrator’s Guide Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A: "Disconnection Causes” on page A-1. Table C-35 Disconnection Cause Values Value Call Disconnection Cause 0 Unknown 1 Participant hung up 2 Disconnected by User 5 Resources deficiency 6 Password failure 20 H323 call close. No port left for audio 21 H323 call close. No port left for video 22 H323 call close. No port left for FECC 23 H323 call close.
Appendix C-CDR Fields - Unformatted File Table C-35 Disconnection Cause Values (Continued) C-56 Value Call Disconnection Cause 191 H323 call close. Remote busy 192 H323 call close. Normal 193 H323 call close. Remote reject 194 H323 call close. Remote unreachable 195 H323 call close. Unknown reason 198 H323 call close. Small bandwidth 199 H323 call close. Gatekeeper failure 200 H323 call close. Gatekeeper reject ARQ 201 H323 call close. No port left 202 H323 call close.
Polycom RMX 2000 Administrator’s Guide Table C-35 Disconnection Cause Values (Continued) Value Call Disconnection Cause 257 SIP remote stopped responding 258 SIP remote unreachable 259 SIP transport error 260 SIP bad name 261 SIP trans error TCP invite 300 SIP redirection 300 301 SIP moved permanently 302 SIP moved temporarily 305 SIP redirection 305 380 SIP redirection 380 400 SIP client error 400 401 SIP unauthorized 402 SIP client error 402 403 SIP forbidden 404 SIP not fo
Appendix C-CDR Fields - Unformatted File Table C-35 Disconnection Cause Values (Continued) C-58 Value Call Disconnection Cause 415 SIP unsupported media type 420 SIP client error 420 480 SIP temporarily not available 481 SIP client error 481 482 SIP client error 482 483 SIP client error 483 484 SIP client error 484 485 SIP client error 485 486 SIP busy here 487 SIP request terminated 488 SIP client error 488 500 SIP server error 500 501 SIP server error 501 502 SIP server err
Polycom RMX 2000 Administrator’s Guide MGC Manager Events that are not Supported by the RMX 2000 The following MGC Manager events are not supported by the RMX 2000: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A.
Appendix C-CDR Fields - Unformatted File C-60
Appendix D Ad Hoc Conferencing and External Database Authentication The RMX Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Appendix D-Ad Hoc Conferencing and External Database Authentication Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue. In this configuration, any participant connecting to the Entry Queue can start a new conference, and no security mechanism is applied.
Polycom RMX 2000 Administrator’s Guide To enable this workflow, the following components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file requesting the Conference ID • An Ad Hoc-enabled Entry Queue with an assigned Profile Ad Hoc Conferencing with Authentication The MCU can work with an external database application to validate the participant’s right to start a new conference.
Appendix D-Ad Hoc Conferencing and External Database Authentication Entry Queue Level - Conference Initiation Validation with an External Database Application Starting a new conference with external database application validation entails the following steps: IP Endpoint MCU 92 51 00 0 IP Endpoint MCU Prefix in Gatekeeper - 925 925DefaultEQ Network 1001 1200 On Going Conference with this ID? 1300 51 92 0 00 Name: DefaultEQ Numeric ID: 1000 IP Endpoint New Conference ID: 1300 Figure D-2 Confere
Polycom RMX 2000 Administrator’s Guide If this Conference ID is not registered in the database, the conference cannot be started and this participant is disconnected from the Entry Queue. 5 The external database contains a list of participants (users), with their assigned parameters.
Appendix D-Ad Hoc Conferencing and External Database Authentication application it must be configured to access the external database for authentication. • An Entry Queue IVR Service configured with the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication. • Create a Profile with the appropriate conference parameters and the appropriate Conference IVR Service assigned to it.
Polycom RMX 2000 Administrator’s Guide Conference Access Validation - All Participants (Always) Once the conference is created either via an Ad Hoc Entry Queue, or a standard ongoing conference, the right to join the conference is authenticated with the external database application for all participants connecting to the conference.
Appendix D-Ad Hoc Conferencing and External Database Authentication If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU. • • If the Conference IVR Service is configured to prompt for the chairperson identifier and password, the participant is requested to enter the chairperson identifier.
Polycom RMX 2000 Administrator’s Guide Conference Access Validation - Chairperson Only (Upon Request) An alternative validation method at the conference level is checking only the chairperson password with the external database application. All other participants can be checked only with the MCU (if the Conference IVR Service is configured to prompt for the conference password) or not checked at all (if the Conference IVR Service is configured to prompt only for the chairperson password).
Appendix D-Ad Hoc Conferencing and External Database Authentication • • • • If the correct conference password is entered, the participant is prompted to enter the chairperson identifier key. — If no identifier is entered, the participant is connected to the conference as a standard participant. If the chairperson identifier is entered, the participant is prompted to enter the chairperson password.
Polycom RMX 2000 Administrator’s Guide System Settings for Ad Hoc Conferencing and External Database Authentication Ad Hoc Settings Before a participant can initiate an Ad Hoc conference (with or without authentication), the following components must be defined: • Profiles Defines the conference parameters for the conferences that will be initiated from the Ad Hoc-enabled Entry Queue. For more information, see "Conference Profiles” on page 1-1.
Appendix D-Ad Hoc Conferencing and External Database Authentication • Conference IVR Service with Conference Access Authentication Enabled Set the Conference IVR Service to send authentication requests to the external database application to verify the participant’s right to connect to the conference as a standard participant or as a chairperson. • External Database Application Settings The external database contains a list of participants (users), with their assigned parameters.
Polycom RMX 2000 Administrator’s Guide MCU Configuration to Communicate with an External Database Application To enable the communication with the external database application, several flags must be set in the System Configuration. To set the System Configuration flags: 1 On the Setup menu, click System Configuration. The System Flags dialog box opens.
Appendix D-Ad Hoc Conferencing and External Database Authentication Table D-1 Flag Values for Accessing External Database Application (Continued) Flag Description and Value EXTERNAL_DB_ PORT The port number used by the MCU to access the external application server. Default Port = 80. To use the WebCommander application as an external database application, you must specify 5005. EXTERNAL_DB_ LOGIN The user name defined in the external database application for the MCU.
Polycom RMX 2000 Administrator’s Guide Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box. Set the External Server Authentication field to Numeric ID.
Appendix D-Ad Hoc Conferencing and External Database Authentication Enabling External Database Validation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box. You can set the system to validate all the participants joining the conference or just the chairperson.
Appendix E Participant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Media Info Algorithm Indicates the audio or video algorithm and protocol.
Appendix E-Participant Properties Advanced Channel Information Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Frame Rate (video only) The number of video frames per second that are transferred between the MCU and the endpoint. Annexes (video only) Indicates the H.263 annexes in use at the time of the last RTCP report. If the actual annexes used are other than the declared annexes in the capabilities exchange, the Faulty flag is displayed.
Polycom RMX 2000 Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Out of Order The number of packets arriving out of order. The following details are displayed: • Accumulated N - total number of packets that arrived out of order since the channel opened. • Accumulated % - percentage of packets that arrived out of order out of the total number of packets transmitted since the channel opened.
Appendix E-Participant Properties Advanced Channel Information Table E-1 E-4 Participant Properties - Channel Status Advanced Parameters Field Description Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can indicate the delay and reordering of fragmented packets that require additional processing, but is not considered a fault.
Appendix F Secure Communication Mode The RMX can be configured to work in Secure Mode by configuring the RMX and the RMX Web Client to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU, setting the MCU Listening Port to secured port 443. TLS is a cryptographic protocol used to ensure secure communications on public networks.
Appendix F-Secure Communication Mode To create/purchase a certificate: 1 In the RMX menu, click Setup > Secured RMX Communications > Create certificate request. The Create Certificate Request dialog box is displayed. 2 Enter information in all the following fields: Table F-1 Create Certificate Request F-2 Field Description Country Name Enter any 2 letter code for the country name. State or Province Enter the full name of the state or province.
Polycom RMX 2000 Administrator’s Guide 3 Click Send Details. The RMX creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard. 5 Connect to your preferred Certificate Authority’s website using the web browser. 6 Follow the purchasing instructions at the Certificate Authority’s website.
Appendix F-Secure Communication Mode 2 In the RMX menu, click Setup > Secured RMX Communications > Send Certificate. 3 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. 4 Click the Send Certificate button to send the certificate to the RMX. The MCU validates the certificate. — If the certificate is not valid, an error message is displayed.
Polycom RMX 2000 Administrator’s Guide Creating/Modifying System Flags The following System Flags in system.cfg control secure communications. • RMX_MANAGEMENT_SECURITY_PROTOCOL • EXTERNAL_DB_PORT Appendix F, “System Flags” , below, lists both flags and their settings. If the System Flag, RMX_MANAGEMENT_SECURITY_PROTOCOL does not exist in the system, it must be created by using the RMX Setup menu. For more information see the RMX 2000 Administrator’s Guide, "Modifying System Flags” on page 16-10.
Appendix F-Secure Communication Mode • A secure communication indicator ( ) is displayed in the browser’s status bar. To enable secure communications mode: 1 In the RMX Management pane, click IP Network Services. 2 In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. 3 Select the Secured RMX Communication check box. 4 Click OK.
Polycom RMX 2000 Administrator’s Guide Securing an External Database TLS 1.0 is used when securing communications between the RMX and an external database. The certificate is installed on the database server and the RMX is the client. When the certificate is installed on the database server, all client requests and responses are transferred via secure port 443.
Appendix F-Secure Communication Mode F-8
Appendix G Configuring Direct Connections to RMX Direct connection to the RMX is necessary if you want to: • Modify the RMX’s Factory Default Management Network settings without using the USB key. • Connect to the RMX’s Alternate Management Network for support purposes. • Connect to the RMX via a modem.
Appendix G-Configuring Direct Connections to RMX The administrator’s Login name, Password, viewing and system permissions on the Alternate Management Network are the same as those on the Management Network. Once logged in, the RMX Web Client behaves as if the administrator had logged in on the Management Network. Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended.
Polycom RMX 2000 Administrator’s Guide 3 In the Local Area Connection Status dialog box, click the Properties button. 4 In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. 5 In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address.
Appendix G-Configuring Direct Connections to RMX 6 Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address should be in the same network neighborhood as the RMX’s Control Unit IP address. Example: IP address – near 192.168.1.nn None of the reserved IP addresses listed in Table G-1 should be used for the IP Address. The Subnet mask and Default gateway addresses should be the same as those for the RMX’s Management Network.
Polycom RMX 2000 Administrator’s Guide Table G-1 Reserved IP Addresses IP Address Management Network (Factory Default) Alternate Network Control Unit IP Address 192.168.1.254 169.254.192.10 Control Unit Subnet Mask 255.255.255.0 255.255.240.0 Default Router IP Address 192.168.1.1 169.254.192.1 Shelf Management IP Address 192.168.1.252 169.254.192.16 Shelf Management Subnet Mask 255.255.255.0 255.255.240.0 192.168.1.1 169.254.192.
Appendix G-Configuring Direct Connections to RMX Connecting to the Management Network To connect directly to the RMX: 1 Using a LAN cable, connect the workstation to the LAN 2 Port on the RMX’s back panel. LAN 2 Port 2 Connect the power cable and power the RMX On. 3 Start the RMX Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter.
Polycom RMX 2000 Administrator’s Guide For more information about First-time Power-up and the Fast Configuration Wizard see the RMX 2000 Getting Started Guide, "Procedure 3: First-time Power-up and Connection to MCU” on page 2-9. 5 6 Enter the following parameters using the information supplied by your network administrator: — Control Unit IP Address — Shelf Management IP Address — Control Unit Subnet Mask — Default Router IP Address Click the Save & Close button.
Appendix G-Configuring Direct Connections to RMX Connecting to the Alternate Management Network Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 port. LAN 3 Port To connect to the Alternate Management Network: 1 Connect the cable between the RMX’s LAN 3 port and the LAN port configured on the workstation. 2 Start the RMX Web Client application on the workstation, by entering http://169.254.
Polycom RMX 2000 Administrator’s Guide Connecting to the RMX via Modem Remote access to the RMX’s Alternate Management Network is supported via an external PSTN <=> IP modem. To connect via modem to the Alternate Management Network the following procedures must be performed: 1 Procedure 1: Install the RMX Manager – the web client enables direct access to the RMX for support purposes.
Appendix G-Configuring Direct Connections to RMX Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page G-14) is modified for connection to different modems. G-10 1 In Windows, navigate via the Control Panel to the Network Connections applet and select Create a new connection. 2 When the New Connection Wizard is displayed, click the Next button.
Polycom RMX 2000 Administrator’s Guide 3 In the Network Connection Type box, select Connect to the Internet and click the Next button. 4 In the Getting Ready box, select Set up my connection manually and click the Next button. 5 In the Internet Connection box, select Connect using dial-up modem and click the Next button.
Appendix G-Configuring Direct Connections to RMX G-12 6 In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button. 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button.
Polycom RMX 2000 Administrator’s Guide 8 In the Connection Availability box, select Anyone’s use and click the Next button. 9 In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button.
Appendix G-Configuring Direct Connections to RMX 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem. The Windows – Network Connections applet displays Connected status for the new connection.
Polycom RMX 2000 Administrator’s Guide Procedure 4: Connect to the RMX To Connect using the RMX Manager: To use the browser: In the browser’s command line, enter http:///RmxManager.html and press Enter. To use the Windows Start menu: 1 Click Start. a If the RMX Manager appears in the recently used programs list, click RMX Manager in the list to start the application. or b Click All Programs. The All Programs list is displayed.
Appendix G-Configuring Direct Connections to RMX G-16
Appendix H Setting the RMX for Integration Into Microsoft OCS Environment Point-to-point and multipoint audio and video meetings can be initiated from Office Communicator, Windows Messenger and Polycom video endpoints (HDX and VSX) when the environment components are installed and configured. Multipoint calls are enabled when the RMX is installed in this environment and the following configuration procedures have been completed: 1 Set the Static Route & Trusted Host for RMX in the OCS. 2 Optional.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment For a detailed description of the configuration of the Polycom conferencing entities for the integration in Microsoft Office Communications Server 2007 see Polycom® HDX and RMX™ Systems Integration with Microsoft Office Communications Server 2007 Deployment Guide.
Polycom RMX 2000 Administrator’s Guide 2 Expand the Enterprise Pools list. 3 Right-click the server pool icon, click Properties > Front End Properties. The Pool Front End Properties dialog box opens.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-4 4 Click the Host Authorization tab. 5 Click the Add button to add the RMX as trusted host. The Add Authorized Host dialog box opens. 6 In the Add Authorized Host dialog box, enter the RMX FQDN name as defined in the DNS and will be used in the Static Routes definition. 7 In the Settings section, select the Throttle as Server and Treat As Authenticated check boxes.
Polycom RMX 2000 Administrator’s Guide 8 Click OK. The defined RMX appears in the trusted servers list in the server Front End Properties—Host Authorization dialog box. If routing between the RMX and the OCS using Static Routes is required, do not close this dialog box, and continue with the following procedure. If you do not want to define Static Routes, click OK to close this dialog box. To add RMX to the Routing Roles: 9 In the Front End Properties dialog box, click the Routing tab.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 12 In the Next hop section enter the RMX FQDN name as defined in the DNS and is used in the Host Authorization definition. 13 In the Transport field, select TLS to enable the dial-out from conferences to SIP endpoints. 14 Click OK. The new Route is added to the list of routes in the Front End Properties—Routes dialog box. 15 Click OK.
Polycom RMX 2000 Administrator’s Guide Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation To work in Microsoft R1 and R2 environment or when encryption of SIP signaling is used, the SIP server and the RMX Transport Type must be set to TLS and a certificate must be created and sent to the RMX. If a Load Balancer is used in Microsoft R1environment, the transport type may be set to TCP or TLS.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 2 Right-click the pool Front End entity, and click Certificate. The Office Communicator Server Wizard Welcome window is displayed. 3 Click Next. The Available Certificate Tasks window appears. 4 Select Create a New Certificate and click Next. The Delayed or Immediate Request window appears.
Polycom RMX 2000 Administrator’s Guide 5 Select Send the Request immediately to an online certificate authority and click Next. The Name and Security Settings window appears. 6 In the Name field, select the RMX name you entered in the FQDN field when defining the trusted host or as defined in the DNS server. 7 Select the Mark cert as exportable check box. 8 Click Next. The Organization Information window appears.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 9 Enter the name of the Organization and the Organization Unit and click Next. Your Server’s Subject Name window appears. 10 In the Subject name field, select the FQDN name of the RMX from the list or enter its name. Keep the default selection in the Subject alternate name field and click Next. 11 If an error message is displayed, click Yes to continue.
Polycom RMX 2000 Administrator’s Guide The Geographical Information window appears. 12 Enter the geographical information as required and click Next. The Choose a Certification Authority window appears. 13 Ensure that the Select a certificate authority from the list detected in your environment option is selected and that the local OCS front end entity is selected. 14 Click Next. The Request Summary window appears.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 15 Click Next to confirm the listed parameters and create the requested certificate. The Assign Certificate Task window appears. 16 Select Assign certificate later and click Next (MS R2). Select Assign certificate later and click Finish (MS R1). The Certificate Wizard Completed window appears (MS R2). 17 Click Finish (MS R2).
Polycom RMX 2000 Administrator’s Guide Retrieving the Certificate from the OCS to the RMX Workstation 1 In the OCS Enterprise Pools tree, expand the Pools list and the Server Pool list. 2 Right-click the pool Front End entity, and select Certificate. The Available Certificate Tasks window appears. 3 Select Export a certificate to a *.pfx file and click Next. The Available Certificates window appears.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 4 Select the certificate Subject Name of the RMX and click Next. The Export Certificate window appears. 5 Enter the path and file name of the certificate file to be exported or click the Browse button to select the path from the list. The new file type must be *.pfx and its name must include the .pfx extension. 6 Select the Include all certificates in the certification path if possible check box and then click Next.
Polycom RMX 2000 Administrator’s Guide 7 If required, enter any password. For example, Polycom. Write down this password as you will have to manually create a password file in which this password will appear. Click Next. The Certificate Wizard Completed window appears. 8 Click Finish. The created *.pfx file is added in the selected folder.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment Optional. Creating the Certificate Password File (certPassword.txt) If you have used a password when creating the certificate file (*.pfx), you must create a certPassword.txt file. This file will be sent to the RMX together with the *.pfx file. To create the certPassword.txt file: 1 Using a text editor application, create a new file. H-16 2 Type the password as you have entered when creating the certificate file.
Polycom RMX 2000 Administrator’s Guide Optional. Setting the Static Route & Trusted Host for RMX in the Load Balancer Server If your network includes a Load Balancer server, the RMX unit must be configured as a trusted host in the Load Balancer server in the same way it is configured in the OCS. In addition, Static Routes must also be defined in the Load Balancer server in the same way it is configured in the OCS. This configuration procedure is done in addition to the configuration in the OCS.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment The Load Front End Properties dialog box opens. The definition procedure is the same as for setting the RMX as trusted and define Static routes in the OCS. For details, see “Setting the Trusted Host and Static Route for RMX in the OCS” on page 2.
Polycom RMX 2000 Administrator’s Guide Configuring the RMX 2000 for Microsoft OCS 2007 Integration Modify the RMX Management Network Service to Include the DNS Server The Management Network that is defined during first entry setup does not include the definition of the DNS which is mandatory in Microsoft environment and has to be modified. To add the definition of the DNS to the Management Network in the RMX: 1 Using the Web browser, connect to the RMX.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 6 View or modify the following fields: Table 1 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MCU on the network. This name must be identical to the FQDN name defined for the RMX in the OCS and DNS. Default name is RMX. Shelf Management Host Name Displays the name of the entity that manages the RMX hardware. The name is derived from the MCU host name. Default is RMX_SHM.
Polycom RMX 2000 Administrator’s Guide Defining a SIP Network Service in the RMX Your Polycom RMX 2000 system should be installed according to standard installation procedures. See the Polycom RMX 2000 Getting Started Guide, which describes how to set up and configure the MCU.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 4 Make sure the IP Network Type is set to H.323 & SIP even though SIP will be the only call setup used with Office Communications Server 2007. 5 Make sure that the correct parameters are defined for the Signaling Host IP Address, MPM 1 IP Address, MPM 2 IP Address (if necessary), and Subnet Mask. Make sure that the IP address of the RMX Signaling Host is the same one defined as a trusted host in Office Communications Server 2007.
Polycom RMX 2000 Administrator’s Guide 9 Click the Send Certificate button. The Install File dialog box opens.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 10 Click the Browse button. The Open dialog box appears, letting you select the certificate file(s) to send to the MCU. Depending on the method used when the certificate file(s) were created, send the certificate file(s) to the RMX according to the contents of the file set that was created: — The certificate files rootCA.pem, pkey.pem, cert.pem and a certPassword.txt.
Polycom RMX 2000 Administrator’s Guide — A *.pfx file if the certificate file was created in the OCS without using a password. The *.pfx file will be converted internally by the RMX into three certificate files named rootCA.pem, pkey.pem and cert.pem. 11 In the file browser, select all files to be sent in one operation according to the contents of the set: One *.pfx file, or Two files: one *.pfx file and certPassword.txt, or Three files: rootCA.pem, pkey.pem and cert.pem, or Four files: rootCA.pem, pkey.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment 2 Scroll to the flag MS_ENVIRONMENT and click it. The Edit Flag dialog box is displayed. 3 In the Value field, enter YES to set the RMX SIP environment to Microsoft solution. RMX set to MS_ENVIRONMENT=YES supports SIP over TLS only and not over TCP. 4 Click OK to complete the flag definition. 5 When prompted, click Yes to reset the MCU and implement the changes to the system configuration.
Polycom RMX 2000 Administrator’s Guide Table H-1 Additional Microsoft Environment Flags in the RMX MCMS_PARAMETERS_USER Tab Flag Name Value and Description SIP_FREE_VIDEO_RESOURCES (continued) The system allocates the resources according to the participant’s endpoint capabilities, with a minimum of one CIF video resource. Enter YES to enable the system to free the video resources for allocation to other conference participants.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment Dialing to an Entry Queue, Meeting Room or Conference The preferred dialing mode to the conferencing entities such as Meeting Rooms, conferences and Entry Queues is direct dial in using the domain name defined in the OCS Static Routes. This eliminates the need to register the conferencing entities with the SIP server and to define a separate user for each conferencing entity in the Active Directory.
Polycom RMX 2000 Administrator’s Guide Active Alarms and Troubleshooting Active Alarms The following active alarms may be displayed in the RMX System Alerts pane when the RMX is configured for integration in the OCS environment: Table H-2 New Active Alarms Alarm Code Alarm Description SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificate files required for SIP TLS could not be loaded to the RMX.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment Table H-2 New Active Alarms (Continued) H-30 Alarm Code Alarm Description SIP TLS: Registration handshake failure This alarm indicates a mismatch between the security protocols of the OCS and the RMX, preventing the Registration of the RMX to the OCS. SIP TLS: Registration server not responding This alarm is displayed when the RMX does not receive a response from the OCS to the registration request in the expected time frame.
Polycom RMX 2000 Administrator’s Guide Troubleshooting • At the end of the installation and configuration process, to test the solution and the integration with the OCS, create an ongoing conference with two participants, one dial-in and one dial-out and connect them to the conference. • If the active Alarm “SIP TLS: Registration server not responding” is displayed, stop and restart the OCS Pool Service.
Appendix H-Setting the RMX for Integration Into Microsoft OCS Environment H-32
