User Guide for the SoundPoint® IP 330/320 SIP 2.1.1 May, 2007 Edition 1725-11241-001 Rev. A SIP 2.1.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone.
User Guide SoundPoint IP 330/320 iv
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Connecting the Handset and Optional Headset . . . . .
User Guide SoundPoint IP 330/320 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–16 Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 3 Using the Basic Features of Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Placing a Call . . . . . . . . . . . . . .
Contents Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 330/320 viii
1 Getting Started with Your SoundPoint IP 330/320 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide SoundPoint IP 330/320 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone Dial Line 1 Menu Line 2 1 ABC DEF 2 3 Hold 4 5 JKL MNO PQRS TUV WXYZ GHI 7 8 OPER 0 • 1-2 handset & handset cord 6 9
Getting Started with Your SoundPoint IP 330/320 Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide SoundPoint IP 330/320 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Note The AC power adapter is a separate, optional accessory. Your system administrator will provide one to you if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.
Getting Started with Your SoundPoint IP 330/320 Phone 2. Connect the headset (optional) to the headset jack on the side of the phone. Handset Headset (optional) For information on supported headsets, go to www.polycom.com/support and select the Support>Audio Conferencing Products tab and enter the word headsets in the Knowledge Base text box.
User Guide SoundPoint IP 330/320 To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.
Getting Started with Your SoundPoint IP 330/320 Phone To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 450 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4.
User Guide SoundPoint IP 330/320 Features of Your SoundPoint IP 330/320 Phone 1 16 17 2 3 14 15 Dial Line 1 Menu Line 2 13 5 12 1 ABC DEF 2 3 4 JKL 5 MNO PQRS TUV WXYZ GHI 7 11 4 Hold 8 6 6 7 9 8 OPER 0 10 9 The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator—This will alert you to incoming calls, new messages, and other events. 2. Line Icons—Use these keys to activate up to lines that can be assigned to your phone.
Getting Started with Your SoundPoint IP 330/320 Phone — Do Not Disturb — Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call. — Flashing red—The call is on hold.
User Guide SoundPoint IP 330/320 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker—For ringer and hands-free audio output. 16. Hookswitch 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data.
Getting Started with Your SoundPoint IP 330/320 Phone • The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel. For example, the following figure shows that , , , and can be used at this point. Note After 20 seconds of inactivity, the menu system will also automatically exit to the idle display unless an edit session is in progress. • To enter text using the dial pad, press the number keys one or more times.
User Guide SoundPoint IP 330/320 • Press and hold (for one second) from the idle display: — to point to the contact in the directory system where you can scroll through the individual fields. — • 1 - 12 to the Placed Calls list when the phone is idle. Pressing number. again will call the currently highlighted Pressing number. while in the dialing editor will dial the current Press and hold the Backspace soft key to delete an entire field.
2 Customizing Your SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 330/320 phone.
User Guide SoundPoint IP 330/320 Configuring Basic Settings You can configure the following basic settings if you press then select Settings > Basic: • The appearance of the time and date • Display contrast • Headset Memory Mode • Ring type • Language support (localization) • Directory search and Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 330/320 SIP phone.
Customizing Your SoundPoint IP 330/320 Phone 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display contrast. 4. Press the Save soft key to accept changes or 5. Press or to cancel changes.
User Guide SoundPoint IP 330/320 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memory Mode: >> Press twice. Pressing or Answer soft key to receive a call will now connect to the your headset automatically. Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone.
Customizing Your SoundPoint IP 330/320 Phone 6. Press or repeatedly to return to the idle display. Language Support Many languages are supported by the SoundPoint IP 330/320 SIP phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language. 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. 5. Press or repeatedly to return to the idle display.
User Guide SoundPoint IP 330/320 3. Using and , select the directory search parameter. Last name is the default directory search parameter. 4. Press to select your choice. 5. Press the Yes or Cancel soft keys to accept or cancel changes. Note Depending on the size of your contact directory, the reconfiguration may take a few minutes. The phone will restart to set the new directory search mode if you pressed the Yes soft key. Managing Call Lists A list of up to four current calls is maintained.
Customizing Your SoundPoint IP 330/320 Phone Press figure). to view the Placed Calls list (shown in the following To manage the listed calls: • To return the call: — Press • To return to the previous menu: — Press • . To store the contact to the Contact Directory: — Press Note to return the call. to select the entry, then press the Save soft key. Press the Info soft key to see the call information. The name is displayed. Access the other information by using the Up and Down arrow keys.
User Guide SoundPoint IP 330/320 Adding Contacts You can add a contact manually or from a call list. Adding Contacts Manually New entries to the Contact Directory are added to the top of the list. To add a contact manually: 1. Press the Dir soft key and then . A new entry appears at the top of the list. Note When adding the first contact, you do not need to press the Up arrow key. 2. Press to add a new entry. 3. Press to enter a first name. Entry to this field is alphabetic as denoted by . 4.
Customizing Your SoundPoint IP 330/320 Phone 8. Repeat steps 3 to 6 to enter a contact number. This is a required field and it must be unique (not already in the directory). Entry to this field is number as denoted by . 9. Repeat steps 3 to 6 to change the Speed Dial Index if desired. It is automatically assigned to the next available index value. For more information, refer to Assigning Speed Dial Indexes on page 3-14. 10. Repeat steps 3 to 6 to change the Ring Type and Divert Contact if desired.
User Guide SoundPoint IP 330/320 a Press the Callers soft key to view the Received Calls list. b Press 2. Use to view the Placed Calls list. and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press to select the entry. 4. (Optional) Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration are accessible through use of 5. (Optional) Press .
Customizing Your SoundPoint IP 330/320 Phone 4. Press the Edit soft key. 5. Use and to scroll through the fields, then press to select the field. 6. Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3). Press and to place the cursor either at the beginning or end of the item respectively.
User Guide SoundPoint IP 330/320 3. Press to select the entry. 4. Press the Delete soft key. The contact is deleted from the directory. The next entry in the directory appears. 5. Press repeatedly to return to the idle display. Placing a Call to a Contact To place a call to a contact: 1. Press the Dir soft key. 2. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press or lift the handset.
Customizing Your SoundPoint IP 330/320 Phone Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. To set a distinctive ring type for a particular contact: 1. Press the Dir soft key. 2. Use 3.
User Guide SoundPoint IP 330/320 To send incoming calls from a particular contact directly to voice mail: 1. Press the Dir soft key. 2. Use 3. Press and to scroll through the list to find the contact. to select the entry. 4. Press the Edit soft key. 5. Press 6. Press repeatedly until the Auto Reject field is displayed. , and then to change between Disabled and Enabled. 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press repeatedly to return to the idle display.
Customizing Your SoundPoint IP 330/320 Phone 6. Press . 7. Enter the number of the party to whom you want to divert the call. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel changes. 12. Press repeatedly to return to the idle display.
User Guide SoundPoint IP 330/320 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.
3 Using the Basic Features of Your SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be up to three other calls on hold or in an “Incoming call” or “Ringing” state.
User Guide SoundPoint IP 330/320 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your SoundPoint IP 330/320 Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note The SoundPoint IP 330/320 do not support URL/IP dialing on registered phones. URL/IP dialing is only allowed on intentionally unregistered phones. The dialing mode will default to URL entry. To place a call using Hands-Free Speakerphone mode: 1.
User Guide SoundPoint IP 330/320 b c With the optional headset connected, dial the desired number using the dial pad. Press . Press . You will hear a dial tone. You can enter the desired number now. Note To permanently enable your headset, refer to Headset Memory Mode on page 2-3. To place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list. b Press 2. Use to view the Placed Call list. and 3.
Using the Basic Features of Your SoundPoint IP 330/320 Phone • Multiple Line Keys per line ***** If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines).
User Guide SoundPoint IP 330/320 — The second call will cause a call waiting tone to be played, the second line status indicator is fast flashing green, and an incoming call icon appears. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.
Using the Basic Features of Your SoundPoint IP 330/320 Phone ¾ Do one of the following steps: — Answer the call by pressing with the second incoming call. or associated The first call is put on hold and the second call is answered. — Press to put the original call on hold. Soft key labels are updated on the display showing Ignore, Answer, and Reject. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.
User Guide SoundPoint IP 330/320 Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator. Hands-free Speakerphone volume settings will be maintained across calls.
Using the Basic Features of Your SoundPoint IP 330/320 Phone Multiple Calls on Hold If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired call. If two or more calls are on hold, an indication appears on the graphic display, for example “3/4”, indicating that this is the third call out of four calls. If calls are on hold on more than one Line Key, all calls are combined into a single call list.
User Guide SoundPoint IP 330/320 4. When the second party answers, press the Conf soft key again to join all parties in the conference. To split a conference call: ¾ Press the Split soft key to split the conference. Both parties will be on hold. To set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key.
Using the Basic Features of Your SoundPoint IP 330/320 Phone • Attended transfer—The parties are automatically connected to each other after you exit the conference. — Set up a conference call and then end your participation. For more information, refer to Setting Up a Conference on page 3-9. To transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.
User Guide SoundPoint IP 330/320 b Press the Dir soft key to access the Contact Directory, use to access the contacts, and then press c . Press the Callers soft key to access the Received Call list, use and d and Press to access the contact, and then press to access the Placed Call list, use to access the contact, and then press . and . At this point, the call is connected to the number to which you are transferring them.
Using the Basic Features of Your SoundPoint IP 330/320 Phone 3. Enter a number to forward all future incoming calls to. Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to To place a call using the handset: on page 3-3 4. Press the Enable soft key to confirm call forwarding. The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled. To disable call forwarding: 1.
User Guide SoundPoint IP 330/320 Note This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator. Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using and . For more information, contact your system administrator.
Using the Basic Features of Your SoundPoint IP 330/320 Phone Assigning New Speed Dial Indexes To add or edit a speed dial index for an existing contact: 1. Press the Dir soft key. 2. Use 3. Press and to scroll through the list to find the contact. to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the speed dial index appears. 6. Press to select the speed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index.
User Guide SoundPoint IP 330/320 7. Repeat steps 2 to 5 to enter a contact number. 8. Repeat steps 2 to 5 to change the Speed Dial Index if desired. The index can be any value between the next available index value and the maximum (99). Polycom recommends that you assign speed dial index values consecutively. For example, the second Line Key is assigned to the speed dial index value “2”. 9. Press the Yes or Cancel soft keys to accept or cancel changes. 10. Press repeatedly to return to the idle display.
Using the Basic Features of Your SoundPoint IP 330/320 Phone To listen to voice messages: 1. Press the Msgs soft key or press Messages, and then press Note , select Features > . If your SoundPoint IP 330/320 has a Messages key, press it to access your Voice Mail. 2. Follow voice or visual prompts on the graphic display to retrieve your messages. If multiple lines are configured on your phone, select from which line messages are to be retrieved.
User Guide SoundPoint IP 330/320 3 - 18
4 Using the Advanced Features of Your SoundPoint IP 330/320 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Call Appearances • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1.
User Guide SoundPoint IP 330/320 To log into the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Login. 4. Press . 5. Enter your user ID and press the Login soft key. 6. Press 7. Press to display the next field. . 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Logout. 4. Press 4-2 repeatedly to return to the idle display.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone To set ACD agent availability: 1. Press . 2. Select Features > ACD Agent Availabilit... 3. Use and to switch between Available and Unavailable settings. 4. Press 5. Press to select the setting. repeatedly to return to the idle display. Repeat steps 1 to 5 to set the ACD agent to unavailable. Using Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances.
User Guide SoundPoint IP 330/320 — Press to put the original call on hold and then answer the incoming call. — Answer the incoming call during the Call Waiting prompt (first 10 seconds). Soft key labels are updated on the display with Ignore, Answer, and Reject. — Wait for the Call Waiting prompt to disappear, use the incoming call, and then answer the incoming call. to scroll to This places the original call on hold and refreshes the soft key labels.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone Presence To view and change your presence settings: 1. Press . 2. Select Features > Presence > My Status. 3. Use or to scroll through the list, and then press to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
User Guide SoundPoint IP 330/320 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press repeatedly to return to the idle display. To block or unblock a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Block Buddy fields. 5. Press to select the Block Buddy field. 6. Use or to switch between Enabled and Disabled settings.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone 3. Do one of the following steps: a If the buddy list is empty, press number. b If the buddy list is not empty, use press c to enter a new buddy's contact to scroll up the new entry, to enter a new buddy's contact number. If the buddy list is not empty, press to select an entry, then press the Add soft key to add a new entry. 4. Enter the desired contact number and press the Ok soft key. 5.
User Guide SoundPoint IP 330/320 Restarting Your Phone Periodically, you may need to restart your phone. The reasons for this include: • Accepting a new configuration • Accepting new software Note In the case of problems, it may be possible to restore normal operation of your phone without restarting. Contact your system administrator before attempting to restart your phone. Note The call lists are automatically cleared when you restart the phone.
5 Troubleshooting Your SoundPoint IP 330/320 Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.
User Guide SoundPoint IP 330/320 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: 5-2 • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your SoundPoint IP 330/320 Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the phone from a known working telephone. Check for display updates. • Press the Menu key followed by System Status and Server Status to check if the telephone is registered correctly to the server.
User Guide SoundPoint IP 330/320 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: The display shows “Network Link is Down”. 5-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with the system administrator to see whether or not the key has been mapped to a different function or disabled.
Troubleshooting Your SoundPoint IP 330/320 Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: Dial tone is not present on one of audio paths. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
User Guide SoundPoint IP 330/320 Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: Outbound or inbound calling is unsuccessful. You turned off the ringer. “Service Unavailable” is displayed on the graphic display. 5-6 The user pressed the New Call soft key, dialed a number with the handset on-hook, attempted to make a call from the contact directory when the phone was not registered.
Troubleshooting Your SoundPoint IP 330/320 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the display is illuminated.
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Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP 330/320 Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP 330/320 Regulatory Notices - 4
Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–9 A ABC icon 2–8 ACD. See also automatic call distribution answering calls 3–4 assembling your phone 1–3 assigning speed dial indexes 3–14 automatic call distribution 4–1 B base, attaching 1–5 block buddies 4–6 buddy lists 4–4 C call lists types of 2–6 calls ending 3–7 on hold 3–8 with handsets 3–3 with headsets 3–3 conferences, setting up 3–9 contact directory 2–7 contact lists.
User Guide SoundPoint IP 330/320 M managing buddies 4–5 microphone mute 3–7 Microsoft Office Live Communications Server 2005 4–4, 4–6 multiple call appearances 4–3 multiple calls, hold 3–9 multiple keys per line 2–16 multiple lines call forwarding 3–12 Do Not Disturb 3–14 ring type 2–4 support for 2–15 Voice Mail 3–17 MyStat 4–5 N navigation guide icon 1–11 navigation key usage 1–10 network connection, phone 1–4 P parts list 1–2 placing calls 3–2 PoE.
Index T time and date 2–2 transferring calls 3–10 troubleshooting audio problems 5–7 calling problems 5–5 controls problems 5–3 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 U useful phone tips 1–10 V voice mail 3–16 volume 3–8 W watch buddies 4–5 Index – 3
User Guide SoundPoint IP 330/320 Index – 4
