User Guide for the SoundPoint® IP 650 SIP 2.2 July, 2007 Edition 1725-12648-001 Rev. B SIP 2.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundPoint IP 650 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 650 SIP phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 650 SIP Phone . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 650 SIP Phone . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting the Handset and Optional Headset . . .
User Guide SoundPoint IP 650 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Supporting Multiple Line Keys Per Line . . . . . . . .
Contents Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Using the Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 6 Troubleshooting Your SoundPoint IP 650 SIP Phone . . . . . . 6–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your SoundPoint IP 650 SIP Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 650 phone. The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide SoundPoint IP 650 Parts List The following components are included in your SoundPoint IP 650 SIP package: • Polycom SoundPoint IP 650 SIP phone Directories Menu Applications Conference Messages 1 GHI 1-2 handset & handset cord • Phone Base DEF 3 4 JKL 5 MNO Transfer Redial PQRS TUV WXYZ Hold • ABC 2 7 8 OPER 0 6 9 Do Not Disturb
Getting Started with Your SoundPoint IP 650 SIP Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide SoundPoint IP 650 AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter.
Getting Started with Your SoundPoint IP 650 SIP Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection (optional) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1.
User Guide SoundPoint IP 650 2. Connect the headset (optional) to the headset jack on the back of the phone. Headset (optional) Handset For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box.
Getting Started with Your SoundPoint IP 650 SIP Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.
User Guide SoundPoint IP 650 To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 450 angle) is facing up. 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note 1-8 The wall mount is not included in SoundPoint IP 650 SIP package.
Getting Started with Your SoundPoint IP 650 SIP Phone Features of Your SoundPoint IP 650 SIP Phone 1 13 15 14 2 17 16 12 3 3 10 Directories Menu Applications Messages Conference Transfer 9 Redial ABC DEF 1 2 3 GHI 4 JKL 5 MNO PQRS TUV WXYZ 7 8 11 Hold Do Not Disturb 4 6 9 7 5 OPER 0 6 8 The features of your SoundPoint IP 650 phone are: 1. Message Waiting Indicator—This will alert you to voice and text (instant) messages. 2.
User Guide SoundPoint IP 650 — —Transfer of current call to third party. — —Dials most recently dialed party. — —Access local (your phone) and global (your organization) features. — — —Access and manage text and voice messages. —Cancels ringing and directs incoming calls to your Voice Mail (if supported). 4. Microphone Mute calls and conferences. —Mutes audio transmission locally during 5. Headset —Allows you to place and receive calls through an optionally connected headset. 6.
Getting Started with Your SoundPoint IP 650 SIP Phone 15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call. — Flashing green—The call is held by the other party. — Flashing red—The call is on hold. — Solid red—The line is busy remotely (shared lines). 16.
User Guide SoundPoint IP 650 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data.
2 Customizing Your SoundPoint IP 650 SIP Phone You can customize your SoundPoint IP 650 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 650 SIP phone.
User Guide SoundPoint IP 650 Configuring Basic Settings You can configure the following basic settings through use of • The appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Ring type • Language support (localization) : You can mute the microphone and adjust the volume using separate keys. Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 650 phone.
Customizing Your SoundPoint IP 650 SIP Phone 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press display. or the Exit soft key repeatedly to return to the idle Display Contrast Note If you want to change the display contrast on the SoundPoint IP Expansion Module, refer to Adjusting the Display Contrast on page 5-5. To adjust the contrast on the display to a comfortable level: 1. Press . 2.
User Guide SoundPoint IP 650 4. Press the Ok or Cancel soft keys to accept or cancel changes. 5. Press display. or the Exit soft key repeatedly to return to the idle Backlight Intensity Backlight intensity on the SoundPoint IP 650 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.
Customizing Your SoundPoint IP 650 SIP Phone • Incoming calls • Ending a call, holding a call, resuming a call by the other party • A voice or instant message received • A USB device plugged in or unplugged If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases: • A call is in progress • A call is on hold • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any m
User Guide SoundPoint IP 650 5. Select Backlight Idle Intensity. 6. Use the or to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is low. Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset Memory. 3.
Customizing Your SoundPoint IP 650 SIP Phone To activate Headset Memory Mode: >> Press twice. The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated. Pressing or Answer soft key to receive a call will now connect to the your headset automatically. Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone.
User Guide SoundPoint IP 650 Language Support Many languages are supported by the SoundPoint IP 650 phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language. 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. 5. Press display.
Customizing Your SoundPoint IP 650 SIP Phone Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator. Hands-free Speakerphone volume settings will be maintained across calls.
User Guide SoundPoint IP 650 Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. These shortcuts can be used while placing calls or performing transferring and conferencing functions. Note You can manually clear the call lists. They are automatically cleared when you restart the phone.
Customizing Your SoundPoint IP 650 SIP Phone 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6. Enter a contact number. This is a required field and it must be unique (not already in the directory). 7. Change the Speed Dial Index if desired. It is automatically assigned to the next available index value.
User Guide SoundPoint IP 650 11. Press display. or the Exit soft key repeatedly to return to the idle Adding Contacts From Call Lists To add a contact from a call list: 1. Do one of the following steps: a Press . Select Call Lists >Missed Calls, Received Calls, or Placed Calls as desired. b Press 2. Use the , , or and to access the desired call list. to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 3.
Customizing Your SoundPoint IP 650 SIP Phone 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press display.
User Guide SoundPoint IP 650 Placing a Call to a Contact To place a call to a contact: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching For a Contact To search for a particular contact: 1. Press . 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4.
Customizing Your SoundPoint IP 650 SIP Phone Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. To set a distinctive ring type for a particular contact: 1. Press . 2. Select Contact Directory. 3.
User Guide SoundPoint IP 650 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4.
Customizing Your SoundPoint IP 650 SIP Phone 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press display.
User Guide SoundPoint IP 650 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys.
Customizing Your SoundPoint IP 650 SIP Phone Supporting Shared Lines Your SoundPoint IP 650 SIP supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or added to a conference.
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3 Using the Basic Features of Your SoundPoint IP 650 SIP Phone Your SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it.
User Guide SoundPoint IP 650 To customize your phone, refer to Customizing Your SoundPoint IP 650 SIP Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 650 SIP Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press followed by followed by Status > Platform > Phone. The IP address is listed together with other phone information. For example, 10.3.0.42, sip: jane@polycom.com.
User Guide SoundPoint IP 650 b With the optional headset connected, dial the desired number using the dial pad. Press Note . To permanently enable your headset, refer to Headset Memory Mode on page 2-6.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or Do Not Disturb during ringing. The Do Not Disturb mode stays active when the call is dropped and will remain so until toggled off. Incoming calls may be forwarded by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-16.
User Guide SoundPoint IP 650 • If your phone is configured for multiple Line Keys per line: — The second call may cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears. Caller information for the second Line Key appears on the bottom line of the graphic display.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Answer the incoming call. This places the original call on hold and refreshes the soft key labels. Note Incoming calls may be forwarded by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-16. To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following steps: — Answer the call by pressing second incoming call.
User Guide SoundPoint IP 650 Ending a Call To end a call: >> Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press Mode. if in Hands-free Speakerphone Mode, or if in Headset Redialing a Number To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call: 1.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone — Press and select Call Lists > Placed Calls, and then scroll through the list to find the specific call. 2. Press the Dial soft key. Note These steps also apply to the Missed Call and Received Call lists. Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call.
User Guide SoundPoint IP 650 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use the and to switch between the calls, then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press key again to join all parties in the conference. or the Confrnc soft To split a conference call: >> Press the Split soft key to split the conference. Both parties will be on hold. To end a conference call: >> Press the EndCall soft key or hang up.
User Guide SoundPoint IP 650 Transferring a Call A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. — To transfer a call: on page 3-12. • Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call. — To perform a blind transfer: on page 3-13.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone 3. As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key. To perform a blind transfer: 1.
User Guide SoundPoint IP 650 — Press , select Call Lists, select the appropriate list, use and to access the number, and then select the Dial soft key. At this point, the call is connected to the number to which you are transferring them. Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).
Using the Basic Features of Your SoundPoint IP 650 SIP Phone 3. Using and , select the forwarding type you want to change and then press the Select soft key. The options are: — Always—For all incoming calls — No Answer—Once all options to accept calls have been taken — Busy—When you are already in a call 4. Depending on your selection: a If you select Always, enter a number to forward all future incoming calls to.
User Guide SoundPoint IP 650 Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to To place a call using the handset: on page 3-3 5. Select the Enable soft key to confirm call forwarding. Select the Exit soft key to cancel any changes. The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled. To disable call forwarding: 1. Do one of the following steps: — Press and select Features > Forward...
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Enabling Do Not Disturb Press to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disable, press Note again.
User Guide SoundPoint IP 650 For example in the figure below, press the fourth Line Key to dial the shipping department. Note Press the Up arrow key from the idle display to access the Speed Dial Index list directly. This shortcut can be used while performing transferring and conferencing functions. Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone 5. Press the Save or Cancel soft keys to accept or cancel changes. 6. Press display. or the Exit soft key repeatedly to return to the idle To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the Add soft key. 4. Enter first and/or last name of the contact from the keypad.
User Guide SoundPoint IP 650 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option.
4 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 650 SIP phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint IP 650 SIP Phone on page 2-1.
User Guide SoundPoint IP 650 For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-765-9266. To answer an incoming call when configured for multiple call appearances: >> Do one of the following steps: — Press — Press or the Hold soft key to put the original call on hold. to access the new call. Soft key labels are updated on the display with Answer, Reject, and Forward. Answer the incoming call.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display. For example “2/3” indicates that the highlighted call is the second one out of a total of three. You can also place another outbound call on the same first line.
User Guide SoundPoint IP 650 — Press . Select Features > Messages > Instant Messages. — Press the InstMsg soft key to read a message just received. 2. (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using and . Messages appear first to last in sent order. 3. Press the Next or Prev soft keys to cycle through messages in order. 4. Press the More soft key to access the Delete, Reply, and New soft keys. 5. Press display.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft key to compose a custom message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press the Send soft key when finished. 8. Press display.
User Guide SoundPoint IP 650 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Block Buddy fields. 5. Use and to select Enabled. When Block Buddy is enabled, the contact cannot watch your phone.
User Guide SoundPoint IP 650 To view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll through the list to find the contact. 4. Press the Edit soft key. 5. For Access, use and to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disallowing the contact from seeing your presence. The default for access is Disabled. 6. Press display.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To restart the phone: >> Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is heard. Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold — Press , then select Settings > Advanced > Restart Phone. You must enter your password to access this menu. The restart process will begin and is complete when the idle display is shown.
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5 Using the SoundPoint IP Expansion Module This chapter provides basic installation and operating instructions and information for obtaining the best performance with the SoundPoint IP Expansion Module. The SoundPoint IP Expansion Module enhances the user interface of the SoundPoint IP 650 phone with a high-resolution graphic display and 14 Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field.
User Guide SoundPoint IP 650 Parts List The following components are included in your SoundPoint IP Expansion Module package: • Polycom SoundPoint IP Expansion Module • Base stand Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Connecting the SoundPoint IP Expansion Module This section describes how to attach the SoundPoint IP Expansion Module to your SoundPoint IP 650 phone.
Using the SoundPoint IP Expansion Module To connect a SoundPoint IP Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 650 or the SoundPoint IP Expansion Module. Ü Ü Menu Messages ABC DEF 1 2 3 GHI JKL MNO Do Not Disturb 2. Align the SoundPoint IP Expansion Module at the top of the groove lines on the SoundPoint IP 650 phone and slide it downwards until it clicks into position. Menu 3.
User Guide SoundPoint IP 650 Features of the SoundPoint IP Expansion Module 5 1 4 2 2 3 The features of the SoundPoint IP Expansion Module are: 1. Line/Speed Dial Key—Use these keys to activate up to 47 lines or speed dials that can be assigned to your phone.1 2. Infrared Lens— Communications to the host phone and other Expansion Modules. 3. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).
Using the SoundPoint IP Expansion Module Adjusting the Display Contrast You can adjust the display contrast on a SoundPoint IP Expansion Module through use of the key on the SoundPoint IP 650. To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings > Basic > Contrast. The display on the SoundPoint IP Expansion Module changes, presenting a new display along with Line Keys that are assigned Up or Down status. For more information, refer to Display Contrast on page 2-3.
User Guide SoundPoint IP 650 Answering a Call When a SoundPoint IP Expansion Module is connected to your SoundPoint IP 650 phone, you can answer a call using one of the Line Keys. To answer a call using a SoundPoint IP Expansion Module Line Key: >> Press the assigned flashing green LED indicator. directly opposite the line with the fast For more information on answering a call, refer to Answering a Call on page 3-4.
Using the SoundPoint IP Expansion Module 3. Press the Add soft key. 4. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 5. Enter a contact number. This is a required field and it must be unique (not already in the directory). 6. Change the Speed Dial Index.
User Guide SoundPoint IP 650 The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone): 5-8
6 Troubleshooting Your SoundPoint IP 650 SIP Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.
User Guide SoundPoint IP 650 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 650 phone has no power. Do one of the following steps: 6-2 • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off. • If plugged into a power strip, try plugging directly into a wall outlet instead.
Troubleshooting Your SoundPoint IP 650 SIP Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 650 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the phone from a known working telephone. Check for display updates. • Press the Menu key followed by System Status and Server Status to check if the telephone is registered correctly to the server.
User Guide SoundPoint IP 650 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 650 phone is not in active state. Do one of the following steps: The display shows “Network Link is Down”. 6-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with the system administrator to see whether or not the key has been mapped to a different function or disabled.
Troubleshooting Your SoundPoint IP 650 SIP Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 650 phone. Do one of the following steps: Dial tone is not present on one of audio paths. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
User Guide SoundPoint IP 650 Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: Outbound or inbound calling is unsuccessful. You turned off the ringer. “Service Unavailable” is displayed on the graphic display. 6-6 The user pressed the New Call soft key, dialed a number with the handset on-hook, attempted to make a call from the contact directory when the phone was not registered.
Troubleshooting Your SoundPoint IP 650 SIP Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 650 phone. Do one of the following steps: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the display is illuminated.
User Guide SoundPoint IP 650 6-8
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP Regulatory Notices - 4
Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 A AC power 1–4 answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial keys 3–17 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed calls 2–9 placed calls 2–9 received calls 2–9 types of 2–9 calls ending 3–8 on hold 3–9 contact directory 2–10 contact lists.
User Guide SoundPoint IP 650 missed call lists 2–9 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per line 2–18 multiple lines call forwarding 3–14 Do Not Disturb 3–17 ring type 2–7 support for 2–17 text messaging 4–4 Voice Mail 3–20 muting microphone 2–8 MyStat 4–5 N navigation key usage 1–12 network connection, phone 1–3 P parts list 1–2 placed call lists 2–9 placing calls 3–2 PoE.
Index U up arrow key, Speed Dial Index shortcut 3–18 using SIP URL for calling 3–3 V voice mail 3–20 volume 2–9 W watch buddies 4–6 Index – 3
User Guide SoundPoint IP 650 Index – 4
