USER GUIDE Software 5.0.0 | August 2013 | 1725-49090-001 Rev C Polycom® VVX® 400 and 410 Business Media Phones Polycom, Inc.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide ..................................................................................................... 6 Terms and Writing Conventions ....................................................................................................... 6 Information Elements .........................................................................................
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Conference Calls .......................................................................................................... 32 Initiating Conference Calls ............................................................................................................. 32 Holding and Resuming Conference Calls ...................................................................................... 33 Ending Conference Calls ..........
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Logging In and Out of a Phone ...................................................................................................... 74 Placing Calls from Phones that are in the Logged-Out State ........................................................ 75 Changing Your Password .............................................................................................................. 75 Locking Your Phone ............................
About This Guide This guide uses a number of conventions that help you to understand information and perform tasks. Conventions Used in this Guide This user guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions to help you successfully perform tasks. Terms and Writing Conventions The Phone/your phone These terms refer to either the VVX 400 or VVX 410 phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Icon A picture on the screen. There are two types of icons: Select to access a function, feature, setting, or application. For example, when you’re in Home view, select the New Call icon to place a call. Provides phone information or status only. Selecting this type of icon doesn’t access another function.
Polycom VVX 400 and 410 Business Media Phones User Guide Name Icon Version 5.0.0 Description Web Info Highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver Highlights a faster or alternative method for accomplishing a method or operation. Power Tip Highlights faster, alternative procedures for advanced administrators already familiar with the techniques being discussed.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Getting Started This chapter contains general information about your phone that is helpful before you start using your phone. This chapter also describes phone hardware and phone views, and how to navigate menus and enter data. Using Basic Features This chapter describes all the basic features that your phone offers, such as how to add contacts and favorites, or transfer or forward calls.
Getting Started This user guide helps you to navigate and use your Polycom® VVX® 400 and the Polycom® VVX® 410 business media phones, gives you an overview of your phone and walks you through tasks so you can successfully use your phone to perform basic and advanced functions. This guide contains overview information for people just starting to learn about their VVX 400 or VVX 410 phone, or who have experience, but need a quick refresher.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Table 1: VVX 400 and 410 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend upon the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access the Home and Lines view by pressing . If your phone has only one active call you can access Home and Lines view by pressing .
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Directories Enables you to access your Contact Directory, Favorites, Recent Calls list, Corporate Directory and Buddy Status List. Forward Sets up forwarding options for incoming calls on your line. DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail. Settings phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 In Lines view, you can press a line key to access the Dialer and view the number of active or held calls on your phone, as shown below. In Lines view, the phone line indicates the number active and held calls on your line. If the phone line has an active call, the call color is dark green, as shown below. If the phone line has one or more held calls, the call color is dark blue, as shown next.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 You can use the up and down arrow keys to highlight a call. When you select a call, available soft keys display for the call. Figure 6: Viewing Calls View Understanding Phone Icons and Status Indicators The VVX 400 and 410 has a number of icons that display on your phone screen. The following table displays the icons and indicators used on the VVX 400 and 410 phone screen. Table 2: Icons Used on the VVX 400 and 410 Icon Polycom, Inc.
Polycom VVX 400 and 410 Business Media Phones User Guide Icon Description Version 5.0.0 Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Navigating Your Phone Interface Your phone has a number of keys and soft keys you can use to navigate menus and phone views on your phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you want to… Do this… Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select. If the menu is numbered, press the dialpad key to enter the corresponding menu. For example, press 4 to enter the Backlight Timeout menu as shown above. Use * to page up and # to page down in the menus.
Polycom VVX 400 and 410 Business Media Phones User Guide Options Available When You Select Mode Version 5.0.0 Options Available When You Select Encoding Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use the dialpad keys on your phone console to enter field information. The following table shows you how to enter information in text fields using the dialpad and text options on your phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Registering the Phone Your system administrator configures your phone with the necessary parameters so that the phone is registered and ready to set up before you receive your phone. If your phone is not part of a large phone deployment, your phone is registered after you set up your phone. Make sure that you or your system administrator registers the phone before you set up and begin using your phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 3 From the Web Configuration Utility login screen, select User, enter the user password, and click Submit. The default user password is 123. The Web Configuration Utility Home screen is displayed. After you log into the Web Configuration Utility, you can begin setting up different features on your phone under Preferences. Polycom, Inc.
Using Basic Features Now that you’re familiar with your phone’s user interface, you’re ready to perform basic phone tasks that that you can do on a daily basis. This chapter explains how to handle multiple calls at one time, how to manipulate incoming and active calls, and how to access directories and lists so you can perform tasks quickly and efficiently.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, ask your system administrator if the speakerphone is disabled. You must handle calls using the handset or a headset.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next. Figure 8: Viewing Incoming Calls in Calls View To answer the call, pick up the handset, press , press , or pressing the line key of the incoming call. From Calls view, you can also press Answer to use the speakerphone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Answering Calls Automatically You can enable auto answer on your phone to answer calls automatically so that you don’t have to pick up the handset or press a key to answer calls. When you enable auto answer, your phone automatically answers incoming calls using the speakerphone. Ask your system administrator about enabling auto answer and setting how many times your phone rings before the call is answered.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To switch to Lines view from Calls view: » Press More > Lines, or press . Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the example below, line 2340 has one active call, and line 2333 has one held call. Figure 10: Viewing Calls in Lines View If you press a line key that doesn’t have an active call, the most recent call on that line becomes active. The current call is held.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Calling from the Dialer The Dialer displays a list of previously-placed calls. Either select an entry to automatically enter it or start entering a number. As you enter numbers, the Dialer displays a list of similar numbers, as shown next. Use the up and down arrow keys to select a match and automatically enter it.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 When you access the Dialer, an active call is held. To call from the Dialer: Enter the number, and then pick up the handset, press a line key, press , or press . If you’re already in handset, speakerphone, or headset mode, enter the number, and press Dial. Note: Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Redialing Numbers To dial the last number you called, press the right arrow key for the Placed Calls list. The first number in the list is the last call you placed. To redial a number: » From the Placed Calls list (shown next), press Dial. Use the up and down arrow keys to select the other previously placed calls. Ending Calls You can end an active call in the following ways: Place the handset on the cradle.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 For a list of supported headsets, see the Headset Compatibility List (Technical Bulletin 37477). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150). All of these documents are available on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Rejecting Incoming Calls You can reject a call to stop your phone from ringing and send the call directly to your voicemail. Calls you reject display in your Recent Calls list. You cannot reject calls on shared lines. To reject an incoming call: » From the Incoming Call window, press Reject. You can also reject an incoming call from Lines and Calls view. The call goes directly to voice mail.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Holding Calls You can place any active call on hold. A held call displays in Calls and Lines view, as shown next. Figure 12: Viewing Held Calls in Calls and Lines View To hold a call: » From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first. To resume a held call: » Do one of the following: From Lines view, press Resume.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The call automatically transfers to the person you specified. Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Managing Conference Calls You can initiate a conference call with two other people. Depending on your phone system, you can add more than two people to a conference call. Ask your system administrator about the maximum number of conference call participants.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Holding and Resuming Conference Calls When you place a conference call on hold, you place all the participants in the call on hold. No one in a held conference call can hear each other. To hold just one person, see Managing Conference Call Participants. To place a conference call on hold: » From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the conference first.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Conference Call Participants When you initiate a conference call, you can manage call participants in a variety of ways: Mute a participant. Hold a participant. Remove a participant from the conference. List information and call details about a participant, such as the participant’s name, number, and whether the call is muted, held, or is video-enabled.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Press Info to view information about the person and their call status. When you press Info, a popup displays listing the person’s information, as shown next. You can navigate through the popup using the up and down arrow keys. Press Back to exit the conference management function. Changing the Way Calls are Answered You can change the way you answer calls by doing one of the following: Forwarding all calls to another person.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 From Home view, select Forward. From Home view, select Settings and select Features > Forward. If your phone is idle, press the Forward soft key from Lines view. If your phone is set up with multiple lines, select the line to apply forwarding to.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Managing Shared Lines. To send incoming calls from a contact to your voicemail system: 1 From Home view, select Directories > Contact Directory. 2 From your directory, select the contact whose calls you want to reject, and press Info. 3 From the contact’s information screen, press Edit.
Polycom VVX 400 and 410 Business Media Phones User Guide If your phone is idle, the Do Not Disturb icon Version 5.0.0 displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon displays instead. The DND icon in Home view, the DND icon changes from white to red when enabled, as shown next.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 on shared lines disables ringing only. You can still see a visual notification of an incoming call and have the option to answer the call in Do Not Disturb. To enable or disable Do Not Disturb for a line: 1 From Home view, select DND. 2 From the Line Select screen, use the up and down arrow keys to select the line on which to enable or disable Do Not Disturb. 3 From the Do Not Disturb screen, select Enable or Disable.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Viewing Recent Calls Your phone maintains a Recent Calls list, which is a list of missed, received, and placed calls. Each list can hold up to 100 entries. From the recent calls list, you can do any of the following: Select an entry and place a call. Sort, order, and filter calls. Remove certain calls from the list. Select a call record to view call details or manage the entry. Save an entry to the Contact Directory.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 You can view and edit the details of previous calls in the Recent Calls list or call a recent call. To manage a call record: » From your Recent Calls list, highlight a call, and press the right arrow key to view the details of the call. The call entry details display, as shown next. You can do the following in the call entry details window: Press Dial to call the contact.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 From your local Contact Directory, you can: View contact information. Search for contacts. Dial contacts. Add contacts. Update contact information. Delete contacts. Note: Accessing a Corporate Directory Ask your system administrator if there is a Corporate Directory available on your phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To dial a contact: 1 From your Contact Directory, select the contact you want to call and press Info. 2 From the contact’s information screen, press Dial, as shown next. To add a contact: 1 Select Directories from Home view and select Contact Directory > Add. 2 From the Add Contact screen, enter the contact’s information and press Save.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Timesaver: Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory. See Viewing Recent Calls. If a Corporate Directory is available on your phone, you can add contacts from the Corporate Directory to your Contact Directory. For information on how to update your Contact Directory, see Managing a Corporate Directory.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The screen displays a list of contacts, starting with the most successful matches. To view information for the contact: » Press View. To erase your search criteria and enter a new criteria: » Press until you have cleared your previous search entry. To dial a Corporate Directory contact: 1 From the Corporate Directory, search for the contact you want to dial. 2 From the search results, select the contact and press Dial.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Updating a Contact’s Ringtone You can select unique ring tones for contacts in your Contact Directory to quickly identify individual callers when your phone rings. To select a ringtone for a contact: 1 From the Contact Directory, select a contact, and press Info > Edit > Ring Type. 2 Select the ringtone you want, and press Save.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Managing Favorites Favorites are contacts in your Contact Directory that you have marked as a favorite. To make a contact a favorite, you need to assign a contact a favorite index number. To assign a contact as a favorite: 1 From Home view, select Settings > Contact Directory. 2 Select a contact and select More > Add. A screen asking Add to Favorites with an index of [number] displays.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The following figure shows favorites in Lines view. Favorites display beneath the phone lines. Figure 18: Viewing Favorites in Home View Favorites display consecutively according to their index number. The contact with the lowest number displays first. To reorder your favorites, change your contact’s index number in the Contact Directory. To see your Favorites: » Press , select Directories > Favorites.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The following table shows the icons and status indicators that display for shared lines in Lines view, depending on whether the line is idle, for an active or held call.
Using Advanced Features This chapter describes the advanced features available on your Polycom phone. Advanced features available for Polycom VVX 400 and 410 phones include joining Microsoft® Outlook® meetings on your phone, using your computer’s keyboard and mouse to control calls, viewing web content, and viewing other phone users’ presence statuses on your phone. Ask your system administrator about which advanced features are available for your phone.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Updating Your Status You can update your status on your phone to allow people to monitor your status from their phones. When you update your status on your phone, your new status is visible to others.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 You can also enable your phone to automatically change your status to Away when your phone becomes idle. To enable your status to automatically change: 1 From Home view, select Settings > Basic > Preferences > Presence > Idle Timeout. 2 From the Idle Timeout screen, enable an office hours or off hours timeout period, and enter the number of minutes your phone can be idle before your status changes to Away.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To view the status of your buddies: » From Lines view, press the More soft key and press Buddies, as shown next. The list of buddies displays. Blocking Contacts Any of your contacts can add you to their buddy list and monitor your status. You can prevent certain contacts from monitoring your status by blocking the contact in your Contact Directory.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Each buddy in your Buddy Status list displays a status icon next to his or her name. The following table shows the icons and the status they represent. Table 7: Viewing Buddy Status Icons Buddy Status Icon Buddy Status Available Do Not Disturb Busy Offline Away No information Icon You can monitor your buddies and their statuses from your Buddy Status list, Home view, and Lines view.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To view the status of your favorite buddies in Lines view: » From Home view, press to display Lines view. The buddies who are favorites display, as shown next. Integrating with Microsoft Lync Server 2010 Your system administrator can configure your phone to work with Microsoft Lync Server 2010 and communicate with others using Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To view the interactive Main Browser: » From home view, select Applications, as shown next. You can do the following from the Main Browser: Select hyperlinks to view more web pages. Select a text box and enter information using the dialpad keys on the phone console or the editing icons. Navigate pages using the arrow keys on the phone’s console.
Polycom VVX 400 and 410 Business Media Phones User Guide Press this… Version 5.0.0 To do this… Refresh the current Web page. Stop refreshing. Return to the Main Browser’s home page. Return to the phone’s Home screen. Move to the previous or next tab stop on the page. Entering Information in the Main Browser The editing icons enable you to enter information in text boxes in the Main Browser. The editing icons display when you select a text box in the Main Browser.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s current audio level. Emergency By default, broadcasts sent to Group/Channel 25 are considered Emergency broadcasts.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 If you release Talk while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second waiting period. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast ends.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 During a waiting period, you can press and hold Talk to speak to all the people listening on the channel. When you finish talking, release Talk. The broadcast enters another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place. Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by pressing End PTT.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel. To subscribe to additional PTT channels: 1 From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Sending Pages By default, group page are sent using Paging Group 1, which is the default group for your phone. You can change your default paging group to another group, which is described in Updating the Default Paging Group. If you change your default paging group, you’re automatically subscribed to the new default group. Note that you can’t send a Page-mode page during active calls.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and whether you have enabled the feature to receive a page when you’re in an active call. If the page is a Normal page: If your phone is enabled to receive pages during active calls, the page immediately plays. You can hear both the original call and the page. To hear only the page, hold or end the call.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To update your Paging Group subscriptions: 1 From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, select Group Subscriptions. 3 From the Group Subscriptions screen, select the group you want to subscribe to and press Yes.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Your system administrator has assigned you login credentials—a domain, user name, and password—so you can access the Calendar from your phone. If enabled, the Calendar icon displays in Home view, as shown below. To use the Calendar feature, you must enter your Login Credentials.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Opening and Closing the Calendar The Calendar displays meetings in three views: Day, Month and Meeting view. To open the calendar: » From Home view, select Calendar. The Calendar displays in Day view, as shown next, and shows your meetings for the day. To access other Calendar views: » Do one of the following: From Day view, press Month to access Month view. From Day view, select a meeting to access Meeting view.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Do one of the following to navigate in Month view: To view the previous month, press Previous. To view the next month, press Next. To select another day, use the up, down, left, or right arrow key to select the day. To close the Calendar and display the Home screen, press or Exit. Navigating Day View When you select a day in Month view, Day view displays.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Navigating Meeting View You can view meeting details from Meeting view, as shown below. To see Meeting view, select a meeting in Day view. Figure 24: Viewing the Calendar in Meeting View From Meeting view, you can do the following: View the meeting’s start and end time, location and organizer, required attendees, and meeting description. View the numbers that you can call to join the meeting.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Press Snooze to temporarily remove the reminder from the screen. The reminder displays every minute until the meeting starts. Press Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting. To enable or disable meeting reminders: 1 From Home view, select Settings> Basic > Preferences > Calendar Settings.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 From Meeting view, press the meeting number, as shown next. To use another number to join the meeting, and if the meeting organizer has specified alternate numbers you can call, press More Actions to display a list of numbers you can dial. To join the meeting, select one of the numbers.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your phone, you need to start the PDC application from your computer. You can close the application at any time to prevent your mouse pointer from moving to the phone. If you stop PDC, you can restart the application again at any time.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using your computer keyboard only works if the field has a flashing cursor.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Logging into Your Phone If your system administrator has set up the User Login feature, you can view your personal phone settings, such as contacts and call list information, from any phone in the organization. This means you can access your contact directory and speed dial numbers, as well as other phone settings, even as you temporarily change work areas.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To log in to a phone: 1 Do one of the following: From Lines view, press Log in. From Home view, select Settings > Features > User Login > Log in. 2 From the User Login screen, enter your user ID and password and press Log in. The default password for Polycom phones is 123. However, check if your system administrator has changed the default passwords for security reasons.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To change your user password: 1 Log in to any phone on your network. 2 From Home view, select Settings > Features > User Login > Change User Login Password. 3 From the Change User Login Password screen, enter your old password, enter a new password and confirm it, and press Enter. Your password is changed. The next time you log in to a phone, you need to enter your new password.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when the phone is locked. If you set up your phone to allow incoming calls when it is locked, which is the default setting, incoming calls ring on your phone, and you can answer those calls by entering your user password.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Place a call to an authorized number by using the handset, headset, or speakerphone or by pressing the line key of the number you want to call. The call is placed. Note: Which Termination is Used When Placing a Call to an Authorized Number When a call is placed to a number in the authorized list, the call is placed through to the last used termination – handset, speakerphone, or headset.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Troubleshooting: What Happens if I Can’t Access Features? If you still don’t have access to the features, try entering your credentials, and pressing Submit. If you still don’t have access, or you lock your account, see your system administrator. Polycom, Inc.
Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls, such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the display? This chapter shows you how you can customize your phone’s screen. Basic customizations include changing the time and date format and updating the screen brightness. If you want to get fancy, you can set up a screen saver or change the background picture.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 To update the time and date display: 1 From Home view, select Settings > Basic > Preferences > Time & Date. 2 From the Time & Date screen, do one of the following: To change the date format, press Clock Date. To change the time format, press Clock Time. To change the order of the time and date display, press Clock Order. 3 From the Clock Date, Clock Time, or Clock Order screen, select the format you want.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 2 From the Backlight Intensity screen, select Backlight On Intensity. 3 From the Backlight On Intensity screen, select the intensity you want and press Back. The default is High. 4 From the Backlight Intensity screen, select Backlight Idle Intensity. 5 From the Backlight Idle Intensity screen, select the intensity you want and press Back. The default is Low. 6 From the Backlight Intensity screen, select Maximum Intensity.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Changing the Background Picture To change the background picture: 1 From Home view, select Settings > Basic > Preferences > Background > Select Background . The Background screen displays. Your screen displays the default option or other options that your administrator has added to your phone. 2 Select the background image you want.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 A preview of the file displays. 5 Click Save. The file is added to the list of possible backgrounds. To select the new file, see Changing the Background Picture. Displaying Screen Savers Another way to personalize your phone is to use the idle browser as a screen saver. The screen saver automatically starts each time your phone is idle for a configurable amount of time.
Administrative Tasks If your phone is unable to operate properly, you need to find or troubleshoot known issues. To solve issues with your phone, your system administrator can ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Understanding Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , displays in the status bar, as shown next.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone. In addition, ask your administrator if the phone needs troubleshooting before restarting. If you need to update your phone’s configuration, don’t restart your phone.
Getting Help This chapter provides resources where you can access useful Polycom or partner documents and web links. Related Documents For additional information about the VVX 400 and 410 phones, see the following documents: User Documents: Polycom VVX 400 and 410 Business Media Phone Quick User Guide A quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account.
Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration. Unauthorized use of common carrier communication services accessed through the product.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 400/VVX 410 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 400/VVX 410 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Special Conditions for this User Guide PTC General Warning: The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0 Restriction of Hazardous Substances Directive (RoHS) All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting RoHSinformation@polycom.com. Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business users. Detailed information is available at Polycom Takeback and Recycle Program.
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