SoundStation® IP 3000 - 3Com® NBX® Administrators Guide ADMINISTRATORS GUIDE
Table of Contents Introduction .......................................................................................................... 1 Overview .............................................................................................................. 1 Typical Deployment ............................................................................................. 1 Features ..............................................................................................................
This Administrator’s Guide outlines the key features of the SoundStation IP 3000 - 3Com NBX conference phone and gives step-by-step instructions for installation and configuration. This guide is for System Administrators or Network Administrators who will deploy and support this product in their networks. To use this guide, you should have a working knowledge of the 3Com NBX system.
Overview Features This section provides a brief overview of the characteristics and features of the SoundStation IP 3000 - 3Com NBX. Frequency response of 300 Hz to 3500 Hz Full Duplex/Echo Cancellation, Clarity® by Polycom Silence Suppression Comfort Noise Generation User-Selectable Ringer tones Audio codec support: G.
Pre-Installation Information Collect the following information before installing the SoundStation IP 3000 - 3Com NBX: Layer 2 Mode Layer 3 Mode Using DHCP Layer 3 Mode Using Static IP None IP address of the NBX IP address of the Phone IP address of Router IP address of the DNS Server (if used) Domain Name (if used) Preparing For Installation Preparing For Installation DHCP Server Configuration If using the Sound Station IP 3000 3Com NBX in Layer 3 Mode using DHCP, ensure that the following DHCP opti
Installation Installation The SoundStation IP 3000 - 3Com NBX ships with the following items.
SoundStation IP 3000 - 3Com NBX configuration is managed locally at the phone using the LCD display the keypad. The system offers two levels of configuration privileges: User Administrator Configuration Configuration Administrative privileges are obtained through a login process that requires an administrative password. User Accessible Configuration Options Users have limited access to the phone’s configuration. Specifically, users only have access to the speed dial, contrast and ringer settings.
Configuration Local Configuration MAIN MENU Access Local Speed Dials Check Voice Mail Call Pickup Call Park Do Not Disturb Fwd Calls to Voice Mail Flash Hook Local Functions Program Speed Dials Settings Contrast Language Ringer To enter the Administration Configuration menu: 1 Press the Menu hardkey 2 Select Local Functions 3 Select Admin Setup SoundStation IP 3000 - 3Com NBX Administrators Guide 4 Enter the password 6 Use the scroll and Select keys to navigate through the menu.
User Administrator Available Controlled Controlled Options Default Value Comment DHCP N Y Enable/Disable Enable - IP Address N Y - - See Note IP Mask N Y - - See Note Router1 N Y - - See Note Domain N Y - - - DNS N Y - - - NCP Mac N Y - - - DHCP NCP IP N Y - - - User Defined NCP IP N Y - - - TFTP Server N N - - Obtained from DHCP Use Alternate TFTP N Y Y/N N - Alternate TFTP N Y - - - Server - - - - - Ethernet Port Configuratio
Configuration Restoring Default Configuration 1 Press the Menu Key. 2 Scroll down to the Local Functions and press Select. 3 Scroll down to Admin Setup and press Select. 4 Enter the Administrator Password (default is **#) Upgrading the Firmware The SoundPoint IP 3000 – 3Com NBX runs firmware locally on the phone to provide all of the call features and the interaction with the NBX Call Processor. Firmware updates will be provided from time to time.
Adding, removing or modifying a SoundStation IP 3000 – 3Com NBX telephone to the NBX system, is done using the NBX NetSet utility. Configuration Managing the SoundStation IP 3000 - 3Com NBX On the NBX System There are two methods for Adding new telephones to the system: The simplest and most common method is Auto Discovery. When Auto Discovery is enabled, a new SoundStation IP 3000 – 3Com NBX connected to the LAN will be assigned the next available telephone number.
Appendix A Appendix: A Restarts The SoundStation IP 3000 - 3Com NBX will restart under the following conditions. After certain configuration changes (i.e. Changing DHCP/Static IP Mode or the Router IP address). Special Features SoundStation IP 3000 - 3Com NBX recognizes several special key sequences that are not available through the regular user interfaces to allow special features to be invoked. The following describes the commands that may be entered from the keyboard.
Power On Load Software From FLASH NBX Found At Layer 2 Yes No DHCP Yes/No No Yes Get Params From DHCP NBX Found At Layer 3 Upgrade (If Necessary) Phone Registers And Is Ready for Use No Phone Retries Registration With NBX Server SoundStation IP 3000 - 3Com NBX Administrators Guide When the SoundStation IP 3000 - 3Com NBX is powered up, it will follow the Start-Up Sequence illustrated in the associated diagram.
Appendix C: Troubleshooting Appendix C: Troubleshooting Below are some suggestions for troubleshooting the phone. LCD/LED Not On Make sure the SoundStation IP 3000 3Com NBX is plugged in properly and power is applied. ‘Obtaining IP’ Address Message Never Goes Away SoundStation IP 3000 - 3Com NBX Administrators Guide SoundStation IP 3000 - 3Com NBX is set up for DHCP and is unable to contact the DHCP server.
Message Phone State Polycom, Inc. Copyright 2001 About 15 seconds after power up Initialization in Progress After Power up and during boot load This message will be displayed while the boot code is loading. A bong will also be heard before the actual DHCP Discovery process is started. Waiting for NCP Searching for NBX Call Processor The phone is working in Layer 2 mode.
Technical Support in the United States Internet http://www.polycom.com/support Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 Polycom®, SoundStation®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. ©2001 Polycom, Inc. All Rights Reserved.
