product pic here Administrator’s Guide for Polycom® QDX™ 6000 Systems Version 3.0 February 2009 Edition 3725-30856-001 Version 3.
Trademark Information Polycom®, the Polycom logo design, ReadiManager® SE200, and VSX® are registered trademarks of Polycom, Inc. Global Management System™, Polycom QDX™ 6000, Polycom MGC™, PathNavigator™, People+Content™, Polycom EagleEye™, Polycom Lost Packet Recovery™, SoundStructure™, and StereoSurround™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.
Administrator’s Guide for Polycom QDX 6000 Systems About This Guide The Administrator’s Guide for Polycom QDX 6000 Systems is for administrators who need to configure, customize, manage, and troubleshoot QDX 6000 system. Please read the QDX 6000 system documentation before you install or operate the system. QDX 6000 System Setting Up Guide, which describes how to connect the mandatory cables and optional devices to the QDX 6000 system.
Administrator’s Guide for Polycom QDX 6000 Systems Contents About This Guide············································································ i Introducing the Polycom QDX System ····································· 1-1 Setting Up Your System Hardware ······································· 1-1 Positioning the System ······················································· 1-1 Powering On and Off ························································· 1-2 Configuring with the Setup Wizard ····
Contents Setting the Speaker Volume············································· 4-2 Audio meter································································· 4-3 Content and Captions ································································ 5-1 Sharing content································································· 5-1 Configuring Content Sharing··········································· 5-1 Configuring Content Display with People+Content IP ·········· 5-1 Configuring Captions········
Administrator’s Guide for Polycom QDX 6000 Systems Monitoring a Rooms or Call with the Polycom QDX 6000 Web Interface ······································································ 9-1 Managing System Profiles with the Polycom QDX 6000 Web Interface ······································································ 9-2 Sending a Message ························································ 9-3 Setting Up SNMP ······························································ 9-4 Statistics and
Contents System Cables ·································································12-2 Logo Customization ································································· 13-1 Customizable Logos··························································13-1 Software Needed······························································13-1 Logo File Requirements ·····················································13-1 Creating a Customized Software Update Package ···················13-2 Uploading You
1 Introducing the Polycom QDX System Your POLYCOM® QDX™ 6000 is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, Polycom QDX 6000 system provides natural video conferencing interaction through the most advanced video communications technology. The system provides integrator-class connectors and supports multiple video and audio sources. These solutions allow integrators to create specialized and unique, real-time video environments for their customers.
Introducing the Polycom QDX System Leave enough space to connect the cables easily. Place the camera and display together so that people at your site face the camera when they are looking at the display. Powering On and Off Connect power and power on the system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it. To power on the Polycom QDX 6000 system: Press the power switch on the back of the system.
Administrator’s Guide for Polycom QDX 6000 Systems remote control to enter text just like you can with a cell phone. From a remote location — Use a web browser to access the Polycom QDX 6000 Web Interface. For more information, refer to Managing the System Remotely.
2 Networks This guide covers network types used worldwide. Please note that not all the network types are available in all countries. Before you begin configuring the network options, you must make sure your network is ready for video conferencing. Connecting to the LAN Before you begin configuring the network options, you must make sure your network is ready for video conferencing. You must connect the system to a LAN to: Make H.323 calls. Use the Global Directory Server.
Networks Setting Description Subnet Mask Displays the subnet mask currently assigned to the system. If the system does not automatically obtain a subnet mask, enter one here. Changing this setting causes the system to restart. Default Gateway Displays the gateway currently assigned to the system. If the system does not automatically obtain a gateway IP address, enter one here. Changing this setting causes the system to restart. LAN Speed Specify the LAN speed to use.
Administrator’s Guide for Polycom QDX 6000 Systems Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. To specify H.323 settings: 1 Go to System > Admin Settings > Network > IP > H.323 Settings. 2 Configure these settings on the H.323 Settings screen: Setting Description Display H.
Networks 2 Select and configure these settings on the Gatekeeper screen: Setting Use Gatekeeper Description Specifies whether to use a gatekeeper. Off - Calls do not use a gatekeeper. Auto - System attempts to automatically find an available gatekeeper. Specify - Calls use the specified gatekeeper. Enter the gatekeeper’s IP address. H.323 Name Specifies the name that gatekeepers use to identify this system. You can make point-to-point calls using H.
Administrator’s Guide for Polycom QDX 6000 Systems 2 Configure these settings on the Quality of Service screen: Setting Description Type of Service Specifies your service type and lets you choose how to set the priority of IP packets sent to the system for video, audio, and far-end camera control. The priority of audio and video packets you set here must be the same as the corresponding settings on the router. IP Precedence - Represents the priority of IP packets sent to the system.
Networks 2 Configure these settings in the Firewall screen: Setting Fixed Ports Description Lets you specify whether to define the TCP and UDP ports If the firewall is not H.323 compatible, enable this setting. The Polycom QDX 6000 system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP. Note: You must open the corresponding ports in the firewall.
Administrator’s Guide for Polycom QDX 6000 Systems Enable firewall traversal on the Polycom QDX 6000 system. Register the Polycom QDX 6000 system to an external V2IU Traversal Server Gateway that supports the H.460.18 and H.460.19 standards. Make sure that firewalls being traversed allow Polycom QDX 6000 systems behind them to open outbound TCP and UDP connections. Disable H.323-aware features on the firewall.
Networks 3 to go to the Preferred Speeds screens and configure these Setting Description Select the preferred speeds for placing calls Determines the speeds that will be used for calls from this system when: The Call Quality selection is either unavailable or set to Auto on the Place a Call screen. The call is placed from the directory. If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.
3 Monitors and Cameras Monitors You can connect up to two monitors to the Polycom QDX 6000 System. Monitor 1 shows the endpoint onscreen menu by default, and the user can use the remote control to make it show the far-site pictures, local pictures and content. Monitor 2 shows the local picture. When the content is sent or received, it shows the complete picture of content. The following table shows how you can connect monitors to a Polycom QDX 6000 system.
Monitors and Cameras 2 3-2 Configure these settings on the Monitors screen: Setting Description Number of Monitors Specifies the number of monitors to use. Output Upon Screen Saver Activation (Monitor 1) Specifies the screen saver output for Monitor 1: Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver activates. Select Black if you want to display screen saver text. This is the recommended setting to prevent burn-in for TV monitors.
Administrator’s Guide for Polycom QDX 6000 Systems 3 Select and configure these settings: Setting Description People Video Adjustment, Content Video Adjustment Specifies the adjustment made to people video and content video images. None—Preserves the aspect ratio of the source video. The image is scaled (if necessary) to the largest supported resolution that fits on the display without cropping. Extra areas on the display are filled with black borders. Stretch—Does not preserve aspect ratio.
Monitors and Cameras Layout Feature Far site, full screen Far and near sites, the same size, side by side Far site big, near site small (only available when your monitor is configured to 16:9) Far site displayed in full screen, and near site in the right-bottom small window (PIP layout, only available when your monitor is configured to 4:3) Content displayed in the left big window, and far and near sites in the right small window 3-4 Effect Example
Administrator’s Guide for Polycom QDX 6000 Systems Specifying, Showing and Turning Off the PIP Your system can be configured to display a Picture-in-Picture (PIP) window if your monitor is set to an aspect ratio of 4:3. You can show the PIP any time the system is not sending or receiving content. To specify whether and when to display the PIP: 1 Select System from the Place a Call screen. 2 Select User Settings from the System screen.
Monitors and Cameras temperature. The colors from left to right should be white, yellow, cyan, green, magenta, red and blue. Make sure that the white is not tinted red, green, or blue, and that the red is not tinted pink or orange. 4 When the colors look right on the test screen, press see video of the room. 5 If the color appears natural, you do not need to make further adjustments. If the color appears adjustment, use the monitor's controls to make small adjustments until the picture appears natural.
Administrator’s Guide for Polycom QDX 6000 Systems Video Input Number Connector Format Power Control 2 (auxiliary camera) RCA Composite None None 3 (document camera) S-Video S-Video None None 4 (VCR) RCA Composite None None 5 (VGA) VGA VGA None None Configuring Camera Settings and Video Quality Options To configure camera and video settings: 1 Go to System > Admin Settings > Cameras.
Monitors and Cameras Select 3 and configure these settings: Setting Description Camera Control Protocol Specifies the communication protocol for the camera. Auto - The camera automatically selects the communication protocol. PELCO-P-— The camera uses the PELCO-P protocol for communication. PELCO-D - The camera uses the PELCO-D protocol for communication. Camera Pan/Tilt Speed: Sets the camera pan rate. Slow - The camera pans at a low rate. Medium - The camera pans at a medium rate.
Administrator’s Guide for Polycom QDX 6000 Systems 4 Go to Admin Settings > Cameras. 5 Click Restore. White Balance, Brightness, Black Level, and Color Saturation are returned to their default values. To set the Polycom EagleEye white balance: You can set the white balance to one of several fixed values, or you can set it manually. White balance settings require particular camera and system firmware versions. Contact your Polycom distributor for more information.
Monitors and Cameras To store a double-digit preset (10-99), hold the second number down. Any existing preset stored at the number you enter is replaced.
Administrator’s Guide for Polycom QDX 6000 Systems To view your near-site presets: Preset on the remote control. 1 Press 2 Icons for presets 0-9 are shown on the screen. The colored icons indicate stored camera positions, and the gray icons indicate available presets. To move the camera to a preset: 1 If a call is connected, press near-site or far-site camera. 2 Press a number on the remote control. Near or Far, and then choose a To delete all presets: 1 If you are in a call, press source.
4 Microphones and Speakers Microphones The table below shows the audio input sources supported by the Polycom QDX 6000 system: Audio inputs Connector Acceptable Input Source Mic 1 RJ-11 Polycom microphone Mic 2 RJ-11 Polycom microphone Line In (Main Audio) RCA Line Level VCR IN (VCR/DVD Player) RCA Mono/Stereo Line Level To pick up audio from your site, you must connect a microphone to the Polycom QDX 6000 system. The microphone picks up sound from the sides.
Microphones and Speakers Configuring Audio Settings To configure general audio settings: 1 Go to System > Admin Settings > Audio > Audio Settings. 2 Configure these settings on the Audio Settings screen: Setting Description Sound Effects Volume Sets the volume level of the ring tone and user alert tones. Mute Auto Answer Calls Specifies whether to mute incoming calls. Incoming calls are muted by default until you press the mute on the microphone or on the remote control.
Administrator’s Guide for Polycom QDX 6000 Systems Audio meter The audio meters in the user interface allow you to identify left and right channels. The meters also indicate peak signal levels. Set signal levels so that you see peaks between +3dB and +7dB with normal speech and program material. Occasional peaks of +12 dB to +16 dB with loud transient noises are acceptable. If you see +20 on the audio meter, the audio signal is 0 dBFS and the audio might be distorted.
5 Content and Captions Sharing content You can present content during calls when you use: A VCR or DVD player connected directly to a Polycom QDX 6000 system. People+Content IP installed on a computer, with any Polycom QDX 6000 system that has the People+Content IP option installed. A computer connected directly to a Polycom QDX 6000 system. For more information about sharing content during a call, refer to the User’s Guide for Polycom QDX 6000 Systems.
Content and Captions special cables or hardware, but the computer(s) must meet these requirements: ― Operating System: Windows 2000, Windows XP Home, or Windows XP Professional. ― Minimum computer: 500 MHz Pentium® III (or equivalent); 256 MB memory. Recommended computer: 1 GHz Pentium III (or equivalent); 512 MB memory. Connect the computer(s) to the IP network.
Administrator’s Guide for Polycom QDX 6000 Systems Configuring Rolling Captions To configure the rolling caption: 1 Go to System > Utilities > Rolling Caption. 2 Configure these settings on the Rolling Caption screen: Setting Description Enable Rolling Caption Sets whether to display a moving caption to all participants. Color Sets the display color of caption Rolling Speed Sets the scrolling speed of the rolling caption. A scrolling speed of 1 is the slowest speed, and 3 is the fastest.
6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1 Go to System > Admin Settings > General Settings > System Settings > Call Settings. 2 Configure these settings on the Call Settings screen: Setting Description Maximum Time in Call Enter the maximum number of minutes allowed for call length.
Calling and Answering Configuring Directory Settings To configure directory settings: 1 Go to System > Admin Settings > General Settings > System Settings > Directory. 2 Configure these settings on the Directory screen: Setting Description System Name Enter or change the system name in this field. This name appears on the screen for the far site when you are making calls. Localized System Name Displays the localized system name, if you have entered one.
Administrator’s Guide for Polycom QDX 6000 Systems managing multiple systems that call the same locations. You can: Transfer the existing directory entries between Polycom QDX 6000 systems. Develop directory entries on one system, save them to your computer, and then distribute them to other systems. Create localized directory entries. Only the local directories can be downloaded. The directory file is in the .csv format.
Calling and Answering Setting Description Display Global Addresses Displays other registered systems in the global directory. Display Name in Global Directory Specifies whether to display the system’s name in the global directories of other registered systems. Save Global Directory to System Copies the global directory to this local system. When this setting is disabled, the system can display no more than 1,000 global directory entries.
7 System Location and Appearance Setting Date, Time, and Language You can update the system with regional settings, including the location-specific language and time. To set the language for the user interface: 1 Go to System > Admin Settings > General Settings > Language. 2 Set the language for the user interface. To set the date and time: 1 Go to System > Admin Settings > General Settings > Date and Time.
System Location and Appearance Setting Description Display Time in Call Specifies the time display in a call: Elapsed Time - Displays the amount of time in the call. Local Time - Displays the local time on the screen during a call. Off - Time is not displayed. Customizing the Home Screen The administrator can customize the system functionality according to users’ need, skill levels, and environments. The table below provides a group of screen customization examples.
Administrator’s Guide for Polycom QDX 6000 Systems To design the home screen: 1 Go to System > Admin Settings > General Settings > Home Screen Settings. 2 Configure these settings on the Home Screen Settings screen: Setting Dialing Display Description Specifies which dialing option to display: Dialing Entry Field - Allows users to enter numbers manually. Display Marquee - Displays text in the dialing entry field. Can be used to display user instructions.
System Location and Appearance Setting Description Recent Calls Specifies whether to display the Recent Calls button on the home screen. The Recent Calls screen lists the site number or name, the date and time, and whether the call was incoming or outgoing. Note: If the Call Detail Report option is not selected, the Recent Calls option is not available.
Administrator’s Guide for Polycom QDX 6000 Systems To enter the marquee text using the Polycom QDX 6000 Web interface: 1 On a computer, open a Web browser. 2 In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 Web interface. 3 Enter the user name and administrator’s password, if a password has been established. 4 Click Admin Settings > General Settings > Home Screen Settings and enter: ― Dialing Display - Set to Display Marquee.
System Location and Appearance Adding a Screen Saver Logo You can customize the Polycom QDX 6000 system to display your own logo instead of the Polycom logo. To upload a screen saver logo: 7-6 1 On a computer, open a web browser. 2 In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. 3 Enter the user name and administrator’s password, if a password has been established.
8 Security Configuring Security Options To set passwords and security options: 1 Go to System > Admin Settings > General Settings > Security. 2 Configure these settings on the Security screen: Setting Description Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system. Every time you enable Security Mode, you must configure a new password for the system.
Security 3 Select and configure these settings: Setting Description Enable Remote Access Specifies whether to allow remote access to the system by: Web Telnet SNMP You may select any of these or any combination of them. Note: The system restarts if you change the remote access settings. This setting does not deactivate the associated port, only the application. AES encryption Specifies whether to encrypt calls with other sites that support AES encryption.
Administrator’s Guide for Polycom QDX 6000 Systems password. 3 Enter a Remote Access password. To access Admin Settings using the Polycom QDX 6000 web interface when a remote access password is set, enter “admin” for the user name. To use the same password for both local and remote access: 1 Go to System > Admin Settings > General Settings > Security. 2 Select Use Room Password for Remote Access.
Security Far Site Name Display Time Allow Video Display on Web Configuring Security Mode You can configure Polycom QDX 6000 systems to use Security Mode, which provides secure access to the system. Security Mode utilizes TLS, HTTPS, AES, digital signatures, and other security protocols, algorithms, and mechanisms to put the system into a secure mode. These protocols encrypt management communication over IP, preventing access by unauthorized users.
Administrator’s Guide for Polycom QDX 6000 Systems Enabling AES Encryption AES encryption is a standard feature on all Polycom QDX 6000 systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption: 1 Go to System > Admin Settings > General Settings > Security > 2 Select AES Encryption. .
9 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s Web interface. You can also use SNMP. The Polycom QDX 6000 Web Interface requires only a Web browser. SNMP requires network management software on your network management station. Using the Polycom QDX 6000 Web Interface You can use the Polycom QDX 6000 Web interface to perform most of the calling and configuration tasks you can perform on the local system.
Managing the System Remotely To enable room and call monitoring: 1 Go to System > Admin Settings > General Settings > Security. 2 Select and enable Allow Video Display on Web to allow the room or call to be viewed remotely. To view a room or call: 1 On a computer, open a web browser. 2 In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. 3 Go to Utilities > Web Director.
Administrator’s Guide for Polycom QDX 6000 Systems To store a profile: 1 On a computer, open a web browser. 2 In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. 3 Go to Utilities > Profile Center. 4 Click QDX 6000 system. 5 Save the file to a location on your computer. to download the .csv file from the Polycom To upload a profile: 1 Reset the Polycom QDX 6000 system to restore default settings.
Managing the System Remotely Setting Up SNMP The Polycom QDX 6000 system sends Simple Network Management Protocol (SNMP) reports to indicate various conditions. To configure the Polycom QDX 6000 system for SNMP management: 9-4 1 Access the SNMP configuration screen either in the Polycom QDX 6000 web interface or on the Polycom QDX 6000 system. In the Polycom QDX 6000 Web interface, go to Admin Settings > Global Services > SNMP.
10 Statistics and Diagnostics The Polycom QDX 6000 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Accessing the Diagnostics Screens The Diagnostics screens are available on the system and in the Polycom QDX 6000 web interface. To access the Diagnostics screens on the system: Go to System > Diagnostics.
Statistics and Diagnostics Call statistics Diagnostic Screen Description Call Status (system only) Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors. Call statistics Displays information about the call in progress. View Call Statistics during a call by pressing Help on the remote.
Administrator’s Guide for Polycom QDX 6000 Systems Network Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders, the external microphones and speakers, the internal video encoders and decoders, and the external cameras and monitors. Monitor 1 displays the video and plays the audio that would be sent to the far site in a call. This test is not available when you are in a call.
Statistics and Diagnostics Audio Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom QDX 6000 Web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Administrator’s Guide for Polycom QDX 6000 Systems Recent Calls When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information: Site name or number Date and time Call in or out The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect. If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.
Statistics and Diagnostics Information in the CDR The following table describes the data fields in the CDR. 10-6 Data Description Start Date The call start date, in the format dd/mm/yyyy. Start Time The call start time, in the 24-hour format hh:mm:ss. End Date The call end date. End Time The call end time. Call Duration The length of the call. Remote System Name The far site’s system name.
Administrator’s Guide for Polycom QDX 6000 Systems Data Description Video Protocol (Tx) The video protocol transmitted to the far site, such as H.263 or H.264. Video Protocol (Rx) The video protocol received from the far site, such as H.261 or H.263. Video Format (Tx) The video format transmitted to the far site, such as CIF or SIF. Video Format (Rx) The video format received from the far site, such as CIF or SIF.
Statistics and Diagnostics Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites it. The CDR starts with Row 1, but the conference numbers continue from the file most recently archived. Conference numbering restarts at 1 after the system assigns the conference number 100,000.
Administrator’s Guide for Polycom QDX 6000 Systems Downloading System Logs The support information package contains logs, configuration settings, and other diagnostic information. To download a system log via the Polycom QDX 6000 Web interface: 1 On a PC, open a web browser. 2 In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. 3 If prompted, enter admin as the user name, and enter the admin password.
11 Troubleshooting Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1 On the Place a Call screen, select Directory. 2 Select Group. 3 Select All and highlight a number. 4 Press Call on the remote control or keypad. You can also find a list of worldwide numbers that you can use to test your Polycom QDX 6000 system at www.polycom.com/videotest.
Troubleshooting To enable Basic Mode using the Polycom QDX 6000 Web interface: 1 On a computer, open a web browser. 2 In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface. 3 Go to Admin Settings > Network > Call Preference. 4 Select Enable Basic Mode. General Troubleshooting This section presents problems, likely causes, and corrective actions. It is organized by category to help you troubleshoot any issue.
Administrator’s Guide for Polycom QDX 6000 Systems Controls Symptom Problem Corrective Action The system does not respond to the remote control. No, low, or dead batteries in the remote control. Install three AAA batteries in the remote control. The batteries are installed incorrectly in the remote control. Insert the batteries in the correct +/- position. The room lights operate in the 38 Khz range and interfere with the remote control signals.
Troubleshooting Access to Screens and Systems Symptom Problem Corrective Action Cannot navigate to Admin screens — System button is not displayed. The home screen is not configured to display the System button. Cannot navigate to Admin screens without a password. The system administrator has set a password, or the default password was not deleted. Enter the password The default password is the system’s serial number. Cannot access the system remotely. The system does not allow remote access.
Administrator’s Guide for Polycom QDX 6000 Systems Calling Symptom Problem Corrective Action Error message occurs when placing an IP (H.323) call. The system is not connected to the LAN. Verify that the LAN cable is connected properly. The system’s LAN cable is bad. Replace the system's LAN cable. The far site is not connected. Use the PING test (System > Diagnostics > Network > PING) to determine whether the far site is accessible to your system.
Troubleshooting Displays Symptom Problem Corrective Action Screen is blank; start music plays and Polycom logo The system is starting. This is normal. No action required. The system goes to “sleep” after a period of inactivity. The system is sleeping. The system wakes up on any action from the remote control or on an incoming call. The monitor is not connected correctly to the system.
Administrator’s Guide for Polycom QDX 6000 Systems Symptom Problem Corrective Action Video from your site is too dark or too light in the PIP. Lighting at your site has changed within the past few minutes. During calls, the camera adjusts for the lighting at five-minute intervals. Pan the camera. It adjusts for the lighting whenever it is moved. Edges of picture are cut off when viewing graphics. Graphics from the far site are displayed on an NTSC monitor. Use a VGA monitor to display graphics.
Troubleshooting Symptom Problem Corrective Action Camera control cable is not connected properly. Check that the camera is connected according to the manufacturer’s instructions and the system setting up guide you received with the system. The remote control is not working. To make sure that the remote control can work well: Point the remote control directly at the system or camera and press a key. If the light on the system flashes, the remote control works properly. Camera does not work.
Administrator’s Guide for Polycom QDX 6000 Systems Symptom Problem Corrective Action The system’s audio outputs are not connected properly. Check the system’s audio connections to the monitor, or to the external audio system if one is connected. Verify that the system is connected to the correct audio connectors on the monitor. The people at your site are too far from the microphone. Move closer to the microphone. Your system’s microphone is muted.
Troubleshooting Symptom Problem Corrective Action When music is played during the call, it sounds distorted at the other sites. The music source is not connected to the system. The system’s echo cancellation and noise suppression features may interfere with music that the microphone picks up. Connect the music source to the system’s audio input. Stereo audio comes from the wrong speaker. Speakers are connected incorrectly.
Administrator’s Guide for Polycom QDX 6000 Systems Error Indications Symptom Problem Corrective Action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Check the LAN connection. Contact your network administrator. The DHCP server is not available. Contact your network administrator to correct the problem with the server or to assign a static IP address. The home screen shows “0.0.0.0” as the system’s IP address. The LAN cable is not connected.
12 System Back Panel View and Cables System Back Panel View No. Input or Output No.
System Back Panel View and Cables System Cables Cable 12-2 Description Part Number LAN Cable 2457-08343-001 YPbPr Cable 2457-30836-001 VGA Cable 2457-32613-001 Quade Cable 2457-08674-002 Power cable 1456-00286-001 Camera Cable 2457-30821-001
13 Logo Customization Customizable Logos You can customize the following logos shown on your Polycom QDX 6000 system in the on screen UI and the web interface: Splash screen shown on system startup Logo on the top right corner of the home screen Screen saver image Image on the welcome screen on web interface Logo on the top left corner of each page on web interface Software Needed To replace the forementioned logos with your own you need the following software: Polycom software update
Logo Customization Logo Position Specifications Screen Image on the welcome screen on web interface Logo on the top left corner of each page on web interface File format: JPG Image specification: 640 × 480 pixels, 72 dpi File size: < 200 K Bytes File format: PNG Image specification: 300 × 120 pixels, 72 dpi File size: < 100 K Bytes Creating a Customized Software Update Package You can use the Polycom Endpoints User Customization Tool to convert a standard Polycom software update packag
Administrator’s Guide for Polycom QDX 6000 Systems To remove your custom logos: Install a standard Polycom software update package. For more information about upgrading system software, refer to Upgrading System Software. The original product logo will replace your own logo images and all your user settings are retained.
14 Upgrading System Software Upgrading System Software by PC You can upgrade QDX 6000 software through LAN connection using a software update package. To upgrade the QDX 6000 software: 1 Save the latest version of the update package you get from the distributor or the customized update package you created to a folder on your PC. For information about creating customized system update package, refer to Logo Customization. The PC used for upgrading must reside on the same network as QDX 6000 does.
Logo Customization Rescue Mode When a software upgrade is interrupted unexpectedly, the system software on your QDX 6000 may get corrupted and the system will boot to the rescue mode automatically. Under rescue mode, you can reload the system software to restore the system to its normal state. You may also set the system to rescue mode manually. To set the QDX 6000 to rescue mode manually 1 Make sure your QDX 6000 is connected to a DHCP enabled network.
15 Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. Only use electrical extension cords with a current rating at least equal to that of the system. Always disconnect the system from power before cleaning and servicing and when not in use. Do not spray liquids directly onto the system when cleaning.
Regulatory Notices License Restrictions such Sublicense Agreements or any notifications or warning stickers relating thereto. Buyer shall not waive, amend, or otherwise modify any Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
Administrator’s Guide for Polycom QDX 6000 Systems Warranty Information WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S OPTION.
Regulatory Notices Regulatory Notices designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Administrator’s Guide for Polycom QDX 6000 Systems Regulatory Notices maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips)." Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. Lithium coin cell warning This equipment contains a Lithium coin cell which is not user serviceable.
