MGC-50/MGC-100 Getting Started Guide Version 8.
Copyright © 2006 Polycom, Inc. All Rights Reserved Catalog No. DOC2102C Version 8.0 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc.
Regulatory Notices Caution: This equipment has a connection between the grounded conductor of the DC supply circuit and the grounding conductor. See Installation Instructions. United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Notices EC Mark R&TTE Directive Polycom Inc., declares that the MGC-50 and MGC-100 with NET-2/4/8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Following the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity.
Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 MGC Unit Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 MGC-50/MGC-100 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Network Equipment, Numbers and Addresses . . . . . . . . . . . . . . . . . . 1-6 Hardware Description . . . . . . . . . .
MGC-50/MGC-100 Getting Started Guide Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . .
Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resources Report - Network Resources . . . . . . . . . . . . . . . . . 8-3 Resource Report - Network Resources Details . . . . . . . . . . . 8-4 Resources Report - Media Resources . . . . . . . . . . . . . . . . . . .
MGC-50/MGC-100 Getting Started Guide iv
1 Before You Begin This Getting Started Guide provides information on the installation and basic operation of your MGC-50/100. For more information on defining and running conferences, defining IVR services and managing the system, refer to the MGC Manager User’s Guide Volumes I & II and the MGC Administrator’s Guide included with the system. References to the relevant chapters of these guides are included throughout this Getting Started Guide.
Chapter 1 - Before You Begin MGC Unit Main Features The MGC unit offers the following features: 1-2 • Supports a large number of ports (48 for the MGC-50, 96 for the MGC100) running at 128 Kbps • Universal slots, telco grade high availability with hot-swappable modules, redundancy, on-line upgrading and dynamic resource allocation • Support for standard network interfaces (ISDN, ATM, T1-CAS, LAN and V.
MGC-50/MGC-100 Getting Started Guide MGC-50/MGC-100 Specifications Table 1-1 lists the specifications of the MGC-50 and the MGC-100 units. Table 1-1: MGC Unit Specifications Physical MGC-50 MGC-100 MGC-100 NEBS Height 16” 16” 21” Width 15”, 19” with mounting plate 21”, 23” with mounting plates with unit at 90% 21”, 23” with mounting plates Depth 19.5” 19.5” 19.
Chapter 1 - Before You Begin Table 1-1: MGC Unit Specifications 1-4 Channel aggregation H.221, BONDING, Multi-Rate (H0) Network Interfaces MGC-50/MGC-100 Network interfaces ISDN: T1 PRI, E1 PRI, Multirate ISDN, NFAS, Leased lines-T1/E1, Switched 56 IP (H.323 and SIP): LAN T1-CAS T1-CAS lines for Audio Only connections ATM: 25 (FVC.COM), 155 (FVC.COM) Serial: V.
MGC-50/MGC-100 Getting Started Guide Table 1-1: MGC Unit Specifications Storage altitude Up to approx.
Chapter 1 - Before You Begin Network Equipment, Numbers and Addresses Obtain the following information from your network administrator: • IP address for the MGC-50/MGC-100 • Subnet Mask for the MGC-50/MGC-100 • Default Gateway IP address (optional) • Gatekeeper IP address, if applicable • DNS IP address, if applicable • SIP server IP address, if applicable For ISDN configurations, obtain the following equipment and information from your network service provider: • PRI line(s) or Leased Line(s)
2 Hardware Description The following components make up the MGC unit: • Main Control Module • Backplane • Power Supply Module(s) • Fans • Alarms port • Functional Modules — ISDN/T1-CAS Net-2/4/8 — IP/IP+ cards — MUX — MUX+ — Audio+12/24, Audio+24/48, Audio+48/96 — Standard Video — Video+ — Data • Input/Output cards 2-1
Chapter 2 - Hardware Description MGC-100 Components Location Figure 2-1 shows the front panel of the MGC-100. The front panel provides access to the Main Control Module, the Functional Modules, and the Power Supply Modules. Status LEDs on the Main Control Module, Functional Modules, and Power Supply Modules indicate the status of the system.
MGC-50/MGC-100 Getting Started Guide Figure 2-2 shows the rear panel of the MGC-100. The rear panel provides access to the network I/O card connectors. I/O cards are inserted via the rear panel. In addition, the rear panel houses the main power switch, AC inlet, fans, the fuse, additional communications ports and alarm ports. The Alarms port provides dry contacts for critical, major, and minor alarms.
Chapter 2 - Hardware Description Figure 2-3 shows the front panel of the MGC-100 NEBS Standard. The front panel, as in the MGC-100, provides access to the Main Control Module, the Functional Modules, and the Power Supply Modules. Status LEDs on the Main Control Module, Functional Modules, and Power Supply Modules indicate the status of the system. .
MGC-50/MGC-100 Getting Started Guide Figure 2-4 shows the rear panel of the MGC-100 NEBS Standard. The rear panel, as in the standard MGC-100, provides access to the network I/O card connectors and fans. I/O cards are inserted via the rear panel.
Chapter 2 - Hardware Description MGC-50 Components Location Figure 2-5 shows the front panel of the MGC-50. The front panel provides access to the Main Control Module, the Functional Modules, and the Power Supply Module. Status LEDs on the Main Control Module, Functional Modules, and Power Supply Module indicate the status of the system.
MGC-50/MGC-100 Getting Started Guide Figure 2-6 shows the rear panel of the MGC-50. I/O cards are inserted via the rear panel. The rear panel also provides access to the fans, power supply module, network connections, additional communications ports, the main power switch, AC inlet, and fuse.
Chapter 2 - Hardware Description MGC Unit Components The following table describes the MGC components. A more detailed description is found in the MGC-50/MGC-100 Hardware & Installation Manual. Table 2-1: MGC Component Description MGC Component 2-8 Description Control Module The Main Control Module performs the conference setup and termination and resource allocation in both the MGC-100 and the MGC-50.
MGC-50/MGC-100 Getting Started Guide Table 2-1: MGC Component Description MGC Component Description Functional Modules The Functional Modules, also known as cards, perform the various audio, video, and data processing functions for the MGC unit. Both the MGC-100 and the MGC-50 use the same functional modules.Any module can be inserted into any slot and servicing can be performed while the system is in operation.
Chapter 2 - Hardware Description 2-10
3 Initial System Configuration Initial IP Configuration Installing the MGC Manager Starting the MGC Manager The MGC-50/MGC-100 requires basic configuration before you can start running conferences. Initial IP Configuration The system is shipped with a default IP address: 129.254.4.8. Ordinarily, you need to change the MCU’s default IP address to the IP address appropriate for the site's LAN. This section describes how to modify it using a monitor and terminal to connect directly to the MCU.
LN K / T R MGC-50/MGC-100 Getting Started Guide KB0 COM 1 LAN Figure 3-2: MGC-50 Rear Panel MUSIC NET T/ R Connect a monitor and the keyboard to the appropriate connectors in the MCU. LN K 2.
LN K T L NK / R T /R Chapter 3 - Initial System Configuration KB0 KB0 COM 1 LAN Figure 3-4: Attaching the Monitor and Key Board to the MGC-50 3. Insert the DOS diskette into the MCU diskette drive. 4. Reset the MCU (by turning it off and then on), or if it is turned off, turn it on. The command line is displayed. 5. Type C:\>dir mcu\cfg and press Enter. 6. Type C:\>\mcu\cfg>edit lan.cfg and press Enter. The Edit screen opens displaying the IP configuration parameters. 7.
MGC-50/MGC-100 Getting Started Guide Installing the MGC Manager Initial IP Configuration Installing the MGC Manager Starting the MGC Manager To configure and control the MGC unit and to setup conferences you must install the MGC Manager software on a customer-provided computer or server. Up to 30 MGC Manager-enabled PCs can be connected to each MGC-50 or MGC-100. A single MGC Manager-enabled PC can manage multiple MGC systems. To install the MGC Manager software: 1.
Chapter 3 - Initial System Configuration The User Information screen opens. 6. Enter your name and the name of your company in the appropriate boxes. For a standard installation, enter Polycom in the Serial box. 7. Click Next. Follow the on-screen instructions to complete the installation process. At the end of the installation procedure, the Setup Complete window opens. 8. Click Finish. The MGC Manager software is now installed on your computer.
MGC-50/MGC-100 Getting Started Guide Starting the MGC Manager Initial IP Configuration Installing the MGC Manager Once the MGC Manager application is installed, it can be used to set up and monitor multipoint audio and video conferences, and to perform system configuration activities for the MGC unit to which it connects. To start the MGC Manager application: • On the Start - Programs menu, click MGC Manager ver 8.0, and then click MGC Manager ver 8.0.
Chapter 3 - Initial System Configuration Defining an MCU Initial IP Configuration To manage and control the MGC unit from the MGC Manager application it must be added to the MCUs Network list. The MCU IP address must match the IP address defined in the MCU. For details, see “Initial IP Configuration” on page 3-1. Installing the MGC Manager To define an MCU Connection: 1. In the Browser pane, right-click the MCU Network icon, and then click New MCU.
MGC-50/MGC-100 Getting Started Guide Connecting to an MCU Initial IP Configuration Installing the MGC Manager Starting the MGC Manager Once the MCU connection parameters are defined, the MGC Manager can be connected to all defined MCUs simultaneously. The MGC Manager allows you to set up conferences, make reservations, monitor On Going Conferences and perform other activities on several MCUs. The MGC Manager reports the status of each MCU connection. To connect the operator workstation to an MCU: 1.
Chapter 3 - Initial System Configuration Configuring the Network Services Initial IP Configuration The Network Services include the parameters of the networks connected to the MCU. If no Network Services have been configured, depending on your system configuration, the appropriate Network Service must be configured. This section describes the configuration of both IP and ISDN networks.
MGC-50/MGC-100 Getting Started Guide 3. In the MCU tree, expand the MCU Configuration tree. 4. Expand the Network Services tree. 5. Right-click the Network Services - ISDN icon, and then click New Network Service. The new Network Service configuration wizard - Settings tab opens.
Chapter 3 - Initial System Configuration 6. In the Settings dialog box, define the following parameters: Table 3-1: Settings Dialog Box Options 7. Field Description Net Service Name Enter a unique name using up to 20 characters to identify the Network Service. The Service Provider’s name can be used. Span Type Select the span type from the drop-down list; select either T1 (usually in the U.S.), or E1 (usually in Europe).
MGC-50/MGC-100 Getting Started Guide 8. In the PRI Settings dialog box, define the following parameters: Table 3-2: PRI Settings Dialog Box Options 9. 3-12 Field Description Default num-type The num-type defines how the system handles the dialing digits. If you want the network to interpret the dial digits for routing the call, select Unknown. Num-plan For video conferencing purposes, select the ISDN option. Voice Indicate the frequency of the data being sent.
Chapter 3 - Initial System Configuration 10. To add or modify the sub-service, in the Sub Service dialog box define the following parameters: Table 3-3: Sub Service Dialog Box Options Field Description Name Type the name of the sub-service using up to 20 characters. This name identifies the sub-service. Dial-out Prefix Type the prefix that your PBX needs to dial out in order to use this service program. Leave this field blank if a dial-out prefix is not required.
MGC-50/MGC-100 Getting Started Guide 12. In the Span Definition dialog box, define the following parameters: The default values displayed for the Span’s technical parameters are appropriate for most ISDN networks, therefore you skip their definition. The Leased Lines section of this dialog box is enabled only when defining an ISDN Leased Lines Service. For more details, refer to the MGC Administrator’s Guide, Chapter 3. 13. Click Next to continue.
Chapter 3 - Initial System Configuration The Spans and Phones dialog box opens. To define a span To remove a span To define a dial-in phone numbers range To delete a currently defined dial-in numbers range To allocate dial-in numbers for Gateway calls To delete allocated dial-in numbers for Gateway calls The number used to identify the MCU This dialog box is used to assign circuit identification numbers and the dial-in phone number ranges to be used in dial-in conferences.
MGC-50/MGC-100 Getting Started Guide 14. Define the Spans and Phones parameters as follows: Table 3-4: Spans and Phone Dialog Box Options Field Description Span Displays the existing definitions of circuit identification numbers and circuit orders. Click the plus Dial In Phone Num button to define the new spans. Lists the phone numbers available for dialing in, as allocated to the MCU by the service provider. Click the plus range.
Chapter 3 - Initial System Configuration The Add Span dialog box opens. b. Define the following parameters: Table 3-5: Add Span Dialog Box Options Field Description Circuit ID The Circuit Identification is a logical number used to identify the span to the MGC Manager. This number is later used to assign the span to the ISDN network card. Type any positive integer from 0 to 65535 to be used as the circuit identification number in the MGC Manager.
MGC-50/MGC-100 Getting Started Guide To delete a circuit identification entry: • In the Spans pane, click the Circuit Identification entry you want to delete and click the Minus The entry is deleted. button. Defining Dial-In Numbers The numbers to be used for dial-in connections to multipoint conferences are allocated to the MCU by your service providers. 16. Specify the range of dial-in numbers by entering the first and last numbers in the range. You can define several ranges for the same span. a.
Chapter 3 - Initial System Configuration To delete a dial-in number entry: • In the Dial In Phone Number pane, click the entry to delete and click the Minus button. The entry is deleted. Defining the Gateway Range Define the dial-in ranges allocated to Gateway Session using the same procedure as described for the dial-in numbers allocated to multipoint conferencing. The range of dial-in numbers allocated to Gateway calls must differ from the dial-in number ranges allocated to multipoint conferencing.
MGC-50/MGC-100 Getting Started Guide To configure the Net-2/Net-4/Net-8 ISDN Network Interface module: 1. In the Browser pane, right-click the slot containing the Net-2/4/8 card, and then click Properties. Alternatively, double-click the slot containing the card. The Card Settings – Common Parameters dialog box opens. 2. Click the Net-8 Network Parameters tab. The Card Settings NET-8 Network Parameters dialog box opens.
Chapter 3 - Initial System Configuration Circuit ID of the PRI line defined in Network Service to the appropriate span in the Card Settings - Net-8 Network Parameters. Not all spans may be currently in use. In such a case, only the spans being used are configured. 3. 4. To assign a Circuit ID to the appropriate span: a. In the Span n box (where n is the span number on the Net-2/Net-4/ Net-8 module to which the PRI line is connected), clear the Null Configuration check box to enable the span. b.
MGC-50/MGC-100 Getting Started Guide 2. Right-click the unit (span) to configure and select one of the clocking options: Table 3-6: Net-2/Net-4/Net-8 Unit Clocking Options 3. Option Description Set as Primary Clock Source Sets this unit as the primary clock source. Cancel Primary Clock Source Stops this unit from acting as the primary clock source. Set As Backup Clock Source Sets this unit as the backup clock source.
Chapter 3 - Initial System Configuration IP Network Services The IP Network Service defines the properties of the IP network used for connecting IP endpoints to the conference and the IP cards (installed in the MCU) to which the network is connected. Several of the network components are used by both H.323 and SIP endpoints to connect to the conference, and the same IP card is used for H.323 and SIP connections. Therefore one IP Network Service can be defined for both H.323 and SIP environments as well.
MGC-50/MGC-100 Getting Started Guide The new Network Service configuration wizard - Setting dialog box opens. 5. Define the following fields: Table 3-7: Settings Options 3-24 Field Description Service Name Specify the service name using up to 20 characters. Service Type IP services use an Ethernet network, which is a LAN standard. The Service Type cannot be changed. Protocol • • • H.323 - For an H.323-only network service. SIP - For a SIP-only network service.
Chapter 3 - Initial System Configuration Table 3-7: Settings Options Field Description Network DHCP-Obtain IP Address Automatically Select this check box to use a DHCP server for automatic assignment and tracking of IP addresses to the conferencing devices. When the DHCP server is used, the IP address of the card appears as 0.0.0.0. You may prefer not to select this check box if you need to: • Establish a static IP address. • When dialing in directly to the card, using the card’s IP address.
MGC-50/MGC-100 Getting Started Guide Table 3-7: Settings Options Field Description Quality Of Service Quality Of Service Quality of Service (QoS) is an effort to guarantee in advance the quality of data transmission over the network. To change the defaults click the Quality of Service button. For more information see “Defining Quality of Service” on page 3-27. Defining Static Routes 6. To define a static route: a. Click the plus (+) button. The Add Route dialog box opens. b.
Chapter 3 - Initial System Configuration Table 3-8: Add Router Options (Continued) Field Description Type Select the type of router connection: Network – defines a connection to a router segment in another network. Host – defines a direct connection to an endpoint found on another network. c. Click OK. The system returns to the Settings dialog box, displaying the added static route. Defining Quality of Service 7. To define Quality of Service parameters: a. Click the Quality of Service button.
MGC-50/MGC-100 Getting Started Guide Table 3-9: QoS of Ethernet Service Options (Continued) Field Description DiffServ and Precedence DiffServ and Precedence are two methods for encoding the packet’s priority in the packet header. If you are not sure which QoS policy your router supports, select Precedence combined with None in the TOS field. • Select DiffServ when the network router uses DiffServ for priority encoding).
Chapter 3 - Initial System Configuration 8. In the Settings dialog box, Click Next. The DNS Settings dialog box opens. For H.323 conferencing, DNS can be used for gatekeeper discovery using the gatekeeper host name. Using NAT Traversal, the DNS is queried for the NAT server IP address used for allocating the public (external) IP addresses to the cards for the conferencing session.
MGC-50/MGC-100 Getting Started Guide 9. Define the following parameters: Table 3-10: DNS Settings Options Field Description Use DNS Servers Select: • Off – DNS servers are not used in the network. • Specify – to manually set the IP address of the DNS servers. • Auto – to automatically detect the DNS IP address, if the DNS Server is defined in the DHCP and the DHCP -obtain IP Address Automatically option was selected in the Settings tab.
Chapter 3 - Initial System Configuration The H.323 dialog box opens. This dialog box is skipped when defining a SIP-only Network Service. 11. Define the following parameters: Table 3-11: H.323 Parameters Field Description Forwarding Select this check box to enable Forwarding. Forwarding enables the MCU to indicate the IP address of another card for handling the incoming call when the first card is busy.
MGC-50/MGC-100 Getting Started Guide Table 3-11: H.323 Parameters (Continued) Field Description Gatekeeper Use Gatekeeper 3-32 • Off – select this option if a gatekeeper is not present in your network. In this case, the MCU uses the IP addresses for dial out and the endpoints use the IP addresses of the MCU IP cards for dial-in. • Specify – to manually define the IP address of the preferred and alternate gatekeepers.
Chapter 3 - Initial System Configuration Table 3-11: H.323 Parameters (Continued) Field Description Service Mode (cont.) • • Board Hunting – In this mode, the MCU is registered with the gatekeeper using the Network Service prefix. In addition, all the IP cards that are defined in the same Network Service register with the gatekeeper with the same prefix.
MGC-50/MGC-100 Getting Started Guide Table 3-11: H.323 Parameters (Continued) Field Description Service mode (cont.) Prefix 3-34 Note: In current Cisco implementations when there is more than one IP card in use, the gatekeeper selects one of the boards that are registered with the dialed string. Thus the system does not automatically forward the calls to an available card. To overcome this problem, combine Register as a Gateway with Forwarding.
Chapter 3 - Initial System Configuration Table 3-11: H.323 Parameters (Continued) Field Description Prefix (cont.) You can define several Network Services on the MCU with each one of them containing one or several IP cards. When a firewall is used, two IP Network Services are usually defined; one for the card that is connected to the external network and the other one that includes all the remaining cards (those connected to the internal network). Refresh H.
MGC-50/MGC-100 Getting Started Guide The SIP dialog box appears. This dialog box is skipped when defining an H.323-only Network Service. 13. Define the following parameters: Table 3-13: SIP Options Field Description Servers Get SIP Servers Automatically 3-36 Select this option to automatically retrieve the IP address of the SIP servers. This option is enabled if DHCP is enabled or if DNS is enabled and the local domain name is defined (as it is required for locating the SIP proxy).
Chapter 3 - Initial System Configuration Table 3-13: SIP Options (Continued) Field Description Configure SIP Servers Manually Select this option to manually configure the SIP servers. After selecting this option click the SIP Servers button to access the manual configuration window. For detailed information see “To configure the SIP servers manually:” on page 3-39.
MGC-50/MGC-100 Getting Started Guide Table 3-13: SIP Options (Continued) Field Description Register OnGoing Conferences/ Meeting Rooms/ Entry Queues & SIP Factories Select the conferencing entity to register with the proxy. In SIP conferencing, the Entry Queues, Meeting Rooms and conferences register with the SIP proxy. The endpoint calls the conferencing entity directly and not the card.
Chapter 3 - Initial System Configuration Table 3-14: Supported SIP Proxies and their Registration Modes (Continued) SIP Proxy Registration Mode IPTEL • • Redirect • Redirect Nextone Comment Forking 14. To configure the SIP servers manually: a. Click the SIP Servers button. The SIP Settings dialog box opens. b.
MGC-50/MGC-100 Getting Started Guide Table 3-15: SIP Settings Options (Continued) Field Description SIP Servers Preferred SIP Server Select: • Off – No SIP server is used. Dial-out option is available only when conference participants are defined by their IP addresses. • 3-40 Specify – to manually define the SIP server. IP Address or Name If you have selected Specify, enter either the IP address of the preferred SIP server or its host name (if a DNS server is used).
Chapter 3 - Initial System Configuration Table 3-15: SIP Settings Options (Continued) Field Description Outbound Proxy Outbound Proxy is different than SIP Server Select this check box if the outbound proxy is installed on a different computer than the one the SIP server is installed on. IP Address or Name If you have selected Outbound Proxy is different than SIP Server, enter either the IP address of the outbound proxy or its host name (if a DNS server is used).
MGC-50/MGC-100 Getting Started Guide With Microsoft LCS 2003, each Entry Queue and conference must be registered individually and marked as Trusted in the LCS. With Microsoft LCS 2005, you can register the IP card and mark it as Trusted, hence all the conferences and Entry Queues are automatically registered as Trusted in the LCS. 16. Click Next. The Span dialog box opens. This dialog box is used to define the cards to which the network, whose properties are defined in the Network Service, is connected.
Chapter 3 - Initial System Configuration The IP SPAN dialog box opens. This dialog box is used to define the IP card to which the IP network is connected and that should be used with this Network Service. b. Define the following fields: Table 3-16: IP SPAN Options Field Description Circuit ID The Circuit ID is the connection between the span and the card; it identifies the specific span and IP address with a number, which you use afterwards when assigning the Network Service to the IP card.
MGC-50/MGC-100 Getting Started Guide Table 3-16: IP SPAN Options (Continued) Field Description IP Address The IP address of the IP card installed in the MCU. If the DHCP option is selected for this Network Service, this field is disabled, and shows the address 0.0.0.0, as the IP address will be retrieved from the DHCP. Communication Mode Indicates the data transmission rate and duplex mode. When set to Auto the system synchronizes the data transmission rate according to the network.
Chapter 3 - Initial System Configuration Table 3-16: IP SPAN Options (Continued) Field Description Type The type defines the format in which the card alias is sent to the gatekeeper. Each alias can be of a different type: • H.323 ID (alphanumeric ID) • • • • • E.164 (digits 0-9, * #) URL ID (URL style address) Transport ID (IP address: port number) Email ID (email address format) Party Number (identical to the E.
MGC-50/MGC-100 Getting Started Guide d. (Optional) Define the following fields. Table 3-17: Fixed Ports & NAT Options Field Description Enable Fixed Ports 3-46 Enable Fixed Ports Select this check box to enable the configuration of firewall ports used for signaling, control and media. If you are defining a service for local calls that do not require configuring the firewall to accept calls from external entities, leave this check box clear.
Chapter 3 - Initial System Configuration Table 3-17: Fixed Ports & NAT Options (Continued) Field Description Port Range Definitions (cont.) In this example port number 1037 has not been allocated, as the starting range for audio and video port allocation has to be an even number. If an odd number is entered an error message appears to remind you of this requirement.
MGC-50/MGC-100 Getting Started Guide Table 3-17: Fixed Ports & NAT Options (Continued) Field Description When fixed ports are exhausted Selecting one of the following options defines the card behavior when all allocated ports in the firewall are exhausted when the initial number of predicted calls is exceeded. • Allocation ports dynamically - to allocate any of the available ports in the firewall to calls that exceed the number of predicted simultaneous calls. These ports may not be secured.
Chapter 3 - Initial System Configuration 18. Click OK to return to the Span dialog box. The new span is added to the Spans table. 19. In the Spans dialog box, click Finish to complete the IP Network Service definition. The new network service is added to the IP Network Services list. The following icons are used to indicate the Network Service types: Table 3-18: IP Network Service Icons Icon Description The Network Service supports both SIP and H.323 connections. The Network Service supports only H.
MGC-50/MGC-100 Getting Started Guide By default, the first IP Network Service you define is set as the system default. When defining additional IP Network Services this default can be changed. For more details, see the MGC Administrator’s Guide, Chapter 3. Assigning Network Services to the IP/IP+ Cards For each IP card installed in the MCU, you need to define which Network Service is used, thereby defining the network properties connected to that card.
Chapter 3 - Initial System Configuration 4. Double-click the IP card. Alternatively, right-click the IP card icon, and then click Properties. The Card Settings-Common Parameters dialog box opens. The Common Parameters tab is for viewing purposes only. 5. Click the IP-Network Parameters tab. 6. In the IP-Network Parameters tab clear the Null Configuration check box to enable assignment of the IP Network Service. 7.
MGC-50/MGC-100 Getting Started Guide 3-52
4 About Conferences Different conference types are available according to their initiation modes: reservationless conferences and scheduled conferences. On-Demand (Reservation-less) Conferencing Reservation-less conferencing enables participants to immediately start and connect to an On Going Conference from their endpoint, with no advanced scheduling.
MGC-50/MGC-100 Getting Started Guide database application whether a conference with a specific Numeric ID may be started. This is the method used with Windows Messenger and Office Communicator to initiate multipoint Video or Audio conferences. For more information about Ad Hoc conferencing, see the MGC Manager User’s Guide, Volume II, Chapter 3. Meeting Rooms Meeting Rooms are conferences created once, with no starting date or time, no reserved resources and it can be activated as many times as required.
Chapter 4 - About Conferences Video Conference Attributes There are four general types of video conferences: • Video Switching - A conference in which all participants use the same video and audio formats. Whenever a participant starts to speak, the participant appears on all endpoints in full screen display as the conference is a voice activated video switching conference.
MGC-50/MGC-100 Getting Started Guide Entry Queue An Entry Queue is a special routing lobby that is used for routing participants to their target conference. One or several dial-in numbers are assigned to the Entry Queue, and they are used by callers to all conferences. Once callers are connected to the Entry Queue, they are routed and connected to the target conferences if they provide the appropriate conference IDs and passwords (optional).
5 Basic Operations This chapter describes how to start, monitor and manage On Going Conferences. Reservation Templates A Reservation template includes the conference parameters, such as the conference media (audio, video), video session, line rate, video protocol and other video parameters, IVR Service and more. The reservation can include the conference participant parameters.
MGC-50/MGC-100 Getting Started Guide Starting a Conference You can start an On Going Conference from one of the default Reservation templates provided with the system or you can define a new On Going Conference. For more details about defining new conferences, see MGC Manager User’s Guide, Chapter 4, “Defining a new Audio Only Conference” or MGC Manager User’s Guide, Chapter 4, “Defining a New Video Conference”. To start an On Going Conference from a default Reservation template: 1. Connect to an MCU.
Chapter 5 - Basic Operations 4. Right-click the icon of the Reservations in Database template and click Start Immediately. If more than one MCU is connected, select the name of the MCU to run the conference from the pop-up list. If the MGC Manager application is connected to several MCUs, select the MCU name as well as the reservation template. The conference begins and appears in the list of On Going Conferences.
MGC-50/MGC-100 Getting Started Guide Viewing the Conference Dial-in Properties The dial-in numbers and passwords needed to enter a conference, including IP Network Prefixes and Numeric IDs appear in the MGC Manager Status pane. To view the list of On Going Conferences and their dial-in numbers: • Expand the MCU tree, and then click the On Going Conferences icon. The list of On Going Conferences with their Numeric IDs and dial-in numbers are displayed in the Status pane.
Chapter 5 - Basic Operations Connecting to a Conference/Entry Queue Defined dial-in participants can connect to any conference by dialing the conference dialing string (ISDN, H.323 or SIP). The MCU identifies their CLI or IP address (as defined in the participant properties) and routes them to the appropriate conference. Dial-out participants must be defined in the conference.
MGC-50/MGC-100 Getting Started Guide For example, if the IP Network Service prefix is 27, the conference Numeric ID is 1478 and the conference name is ‘MARKETING’, the participant can dial 271478 or 27MARKETING. IF the Entry Queue name is EQ1 and its numeric ID is 3000, the participant can dial 273000 or 27EQ1 to access the MR. IF only 27 is dialed, participants are be routed to the default Entry Queue (if one is defined). When no gatekeeper is present, H.
Chapter 5 - Basic Operations Monitoring On Going Conferences You can monitor conferences and perform various operations while conferences are running. Monitoring involves viewing the status of On Going Conferences and the status of their participants. Three levels of monitoring are available with the MGC Manager: • General Monitoring - You can monitor the general status of all the On Going Conferences and their participants in the MGC Manager main window.
MGC-50/MGC-100 Getting Started Guide Monitoring a Conference When you click a conference icon, the conference appears in the Status pane. However, to get more details regarding the conference and participants statuses or to monitor several conferences simultaneously, it is advised to monitor the conferences in the Monitor pane. Automatic Monitoring of conferences is available. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5.
Chapter 5 - Basic Operations The Participant Monitoring Filter dialog box opens. 4. Select the appropriate check boxes that indicate the statuses to monitor. The following statuses may be selected: Table 5-1: Participant Statuses to be Monitored Filtering Option Description Faulty participant Participants who have problems connecting to the conference. Participants Requesting Assistance Participants who have requested the operator’s assistance and have yet to be assisted by the operator.
MGC-50/MGC-100 Getting Started Guide The conference and participant details appear in the Monitor pane. The Status and Monitor panes take the form of a table. Each row represents a conference or a participant. Each column represents a parameter that is being monitored. The Conference Name, Status, Phone#, Connection Type, Retries Left, Channel# and Bonding fields also appear in the Status pane.
Chapter 5 - Basic Operations 2. Expand the On Going Conference or Reservation to list its participants. The participants are listed below the conference or Reservation. Different icons are used to indicate the participant roles and their connection status. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5. To list the participants in the Status pane: 1. Expand the On Going Conferences or Reservations tree. 2.
MGC-50/MGC-100 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes, you can view detailed information about the connection parameters and status of each of the conference participants. This is especially useful if there is a problem during the connection of the participant to the conference. To check the properties of a participant: • In the Status pane, the Browser pane or the Monitor pane, double-click the participant icon.
Chapter 5 - Basic Operations Operations Performed During On Going Conferences The following operations can be performed during On Going Conferences: • Adding a new participant to a conference • Connecting/Disconnecting participants • Muting/Unmuting participants • Locking/Unlocking the conference • Changing the conference duration • Terminating the conference manually • Changing the Video Layout in a Continuous Presence conference Additional operations performed during On Going Conferences ar
MGC-50/MGC-100 Getting Started Guide To add a new participant to a Conference: 1. List the On Going Conferences. 2. Right-click the icon of the conference to which to add a participant, and then click New Participant. Alternatively, click the conference icon, and then click the New Participant button on the Conference Toolbar. The Properties - Identification dialog box opens. ISDN/Telephone Participant 5-14 H.
Chapter 5 - Basic Operations SIP Participant The Identification parameters change according to the selected Interface Type. 3. In the Name box, enter the participant’s name. 4. For video participants using H.221 aggregation, enter the phone numbers separated by semicolons. For example, for a 2B participant: 9251921;9251922. If using Bonding (both numbers are the same), enter the number once. Example: 9251921. 5. In the Connection Type box, select Dial-out if the MCU/operator calls the participant.
MGC-50/MGC-100 Getting Started Guide b. If you are defining an H.323 participant: In the Participant IP box, enter the IP address of the participant’s endpoint. Alternatively, in the Alias Name field, enter the Alias of the endpoint as registered with the gatekeeper and then select the Alias Type. Only H323 ID (digits and letters) and E.164 (only digits) are supported. Use this option if a gatekeeper is defined in the H.323 Network Service. c.
Chapter 5 - Basic Operations 3. Click the Participants tab to add participants to the conference. The Properties - Participants dialog box opens. Select this check box to designate an operator- controlled dial-out conference connection. 4. In the Pre-Defined Participants list, select the participants to add and then click the >> button. 5. Alternatively, you can define a new participant by clicking the New button.
MGC-50/MGC-100 Getting Started Guide Making Dial-Out Connections When the Dial-Out Manually option is selected for the conference, the operator connects the dial-out participants to the conference. Also when a participant is disconnected from the conference, you can reconnect the participant to the conference. To manually establish a Dial-out connection: • In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Connect Participant.
Chapter 5 - Basic Operations Disconnecting Participants When a participant does not need to continue in a conference, you can disconnecting or delete the participant. When you disconnect a participant, the resources assigned to the participant remain allocated and the participant’s parameters remain in the system memory. This allows you to reconnect the participant if necessary.
MGC-50/MGC-100 Getting Started Guide To delete a participant: 1. In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Delete. Alternatively, click the Participant icon, and then click the Delete button on the Participant Toolbar. A confirmation dialog box appears. 2. Click YES to confirm, or NO to cancel the operation.
Chapter 5 - Basic Operations To mute a participant using MGC Manager: • In the Monitor or the Status pane, right-click the participant icon, and then click Mute Audio to mute the audio signal, or click Mute Video to mute the video signal. Alternatively, click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar. The menu changes to UnMute Audio, or UnMute Video (respectively).
MGC-50/MGC-100 Getting Started Guide To Lock or Unlock a conference: • Right-click the conference icon, and then click Lock Conference or Unlock Conference. Alternatively, click the Conference icon, and then click the Lock button or Unlock button on the Conference Toolbar. Changing the Conference Duration It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time. The conference can be extended either manually or automatically or terminated.
Chapter 5 - Basic Operations To change the duration of an On Going Conference: 1. In the Browser, Monitor or Status panes, right-click the conference icon, and then click Properties. The Conference Properties dialog box opens. 2. Click the Scheduler tab. 3. Modify the conference Ending Time.
MGC-50/MGC-100 Getting Started Guide 4. Click OK. The Conference Properties dialog box closes. The conference’s duration is changed. Terminating a Conference Manually You can manually end the conference before its scheduled end time. Usually, you will use this option when all the participants disconnected from the conference, or if the meeting organizer has requested it. To terminate a conference manually: 1.
Chapter 5 - Basic Operations Changing the Layout in a Continuous Presence Conference You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences. 1. In the Browser pane, expand the On Going Conference list. 2. Right-click the On Going Conference icon, and then click Properties. The Conference Properties dialog box opens. 3. Click the Video Sources tab.
MGC-50/MGC-100 Getting Started Guide 5-26
6 Defining a New Audio Conference The following entities can be defined for Audio Only conferencing: • Define an Audio Only Entry Queue • Define an On Going Audio Only Conference • Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queue is used to rout Audio Only participants to Audio Only conferences, and it is usually defined in Audio Only MCUs. Video Entry Queues can be used by Audio Only participants in a unified conferencing environment.
MGC-50/MGC-100 Getting Started Guide The Entry Queue Properties dialog box opens. 6-2 3. In the Name box, specify a name for the Entry Queue using up to 20 characters. 4. In the Numeric ID box, enter a unique per MCU number (default length is four digits), or leave this field empty to let the NCU assign one when the Entry Queue definition is completed. 5.
Chapter 6 - Defining a New Audio Conference participants to connect to the target conference. For Ad Hoc Entry Queue definition, see the MGC User’s Guide, Volume II, Chapter 3. 10. Add a dial-in number to the Entry Queue by clicking the plus [+] button. Dial-in numbers are relevant to ISDN and T1-CAS participants only. 11. Up to 16 dial-in phone numbers may be assigned to the Entry Queue.
MGC-50/MGC-100 Getting Started Guide The New Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list. To set the Audio Only Entry Queue as the default Entry Queue, see Chapter 7, “Creating an On Going Video Conference” on page 7-6.
Chapter 6 - Defining a New Audio Conference Defining an On Going Audio Conference The following procedure describes the main parameters required to define an Audio conference without Encryption. For a detailed description of all parameters, see the MGC Manager User’s Guide VoicePlus Edition, Chapter 2. To define a new On Going Audio Conference: 1. Expand the MCU tree. 2. Right-click the On Going Conferences icon, and then click New Conference. The Conference Properties - General dialog box opens.
MGC-50/MGC-100 Getting Started Guide The MCU can be set to Audio Look & Feel mode in which all video related parameters are hidden in all dialog boxes and menus. This is intended for Audio bridges. The Audio Look & Feel mode is set in the Options menu. For more details, refer to the MGC Administrator's Guide, Chapter 5. 3. If Audio Look & Feel is not set for the MCU, in the Media box, select Audio to define an Audio Only conference and hide the video properties.
Chapter 6 - Defining a New Audio Conference 10. Click the Settings tab. The Properties - Settings dialog box opens. Parameters in the Conference Properties - Settings dialog box are grouped in two main panes: General Settings and Media Settings. By default, only the Basic settings in these panes are displayed when you first open the dialog box. You can click the Advanced (>>) button to view and modify the additional settings.
MGC-50/MGC-100 Getting Started Guide 13. If you want to set up advanced parameters, click the Advanced button on either pane. For more information, see the MGC Manager User's Guide VoicePlus Edition, Chapter 2. 14. Click the Participants tab to add predefined participants to the conference. For more information, see Chapter 5, “Adding a Participant to a Conference” on page 5-13. If you are defining a dial-in conference with only undefined participants, this step may be skipped. 15.
Chapter 6 - Defining a New Audio Conference Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours. A Meeting Room is created once, and can be activated as many times as required. To define a New Meeting Room: 1. Expand the MCU tree. 2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and then click New Meeting Room. The Conference Properties dialog box opens. 3.
MGC-50/MGC-100 Getting Started Guide 6-10 5. Usually Meeting Rooms include undefined participants. However, it is possible to add defined participants from the Pre-Defined Participants list, by selecting the participants and then clicking the >> button. Alternatively, you can define a new participant by clicking the New button. 6. In the Min Participants box, define the total number of participants for which the system reserves resources.
Chapter 6 - Defining a New Audio Conference 9. Select the Limited Sequences check box, to limit the number of times that the Meeting Room can be activated. If this check box is cleared, the Meeting Room can be activated an unlimited number of times. 10. In the Number of Occurrences field, determine the number of times the Meeting Room can be activated: 1 means that the conference can be activated once, and then it will be deleted from the system.
MGC-50/MGC-100 Getting Started Guide 6-12
7 Defining a New Video Conference The following entities can be defined for Video conferencing: • Define a Video Entry Queue • Start an On Going Video Conference • Set up a Video Meeting Room Defining a New Video Entry Queue You can create several Entry Queues, each with a different set of parameters, to match the parameters of target conferences.
MGC-50/MGC-100 Getting Started Guide To define a new Video Entry Queue: 1. Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and SIP Factories icon and then click New Entry Queue. The Entry Queue Properties dialog box opens. 7-2 2. In the Name box assign a name to the Entry Queue using up to 20 characters. 3. To manually assign the Numeric ID, enter the required value in the Numeric ID box.
Chapter 7 - Defining a New Video Conference 4. In the Entry Queue Service box select a predefined Entry Queue Services that will be used to play voice messages and prompts to participants waiting in the Entry Queue. Leave this field blank to use a default Entry Queue Service, if one is defined. 5. In the Target Conferences area: a. Select the IP Only check box to create an IP Only Entry Queue, whose target conferences are IP Only conferences and will enable the connection of IP participants only. b.
MGC-50/MGC-100 Getting Started Guide The new Entry Queue is added to the Meeting Rooms, Entry Queues & SIP Factories list. Setting an Entry Queue as Default A default Entry Queue can be defined for the MCU, regardless of the dialed IP card. The new default Entry Queue can be either a video Entry Queue or an Audio Only Entry Queue.
Chapter 7 - Defining a New Video Conference Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue. This is especially useful for Video Switching conferences, since their parameters must be the same as those of the Entry Queue. The Entry Queue Access and Meet Me Per Conference options are automatically selected for this conference. To create a target conference from an Entry Queue: 1.
MGC-50/MGC-100 Getting Started Guide Creating an On Going Video Conference The following procedure describes the main parameters required to set up a Video Conference. For a detailed description of all parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4. To create an On Going Conference: 1. Expand the MCU tree, right-click the On Going Conferences icon and then click New Conference. The Conference Properties - General dialog box opens. 7-6 2. In the Name box, enter the conference name.
Chapter 7 - Defining a New Video Conference 4. In the User Defined Fields boxes, enter the requested information (if required). 5. Change the Conference’s Duration if required. 6. In the Supported Network box, select the appropriate network types that will be used to connect participants to the conference. Select IP to allow only IP participants to the conference. 7. In the Video Session area, select Video Switching, Transcoding or Continuous Presence.
MGC-50/MGC-100 Getting Started Guide 12. Optional. In the Web/Chairperson Password box, enter the chairperson password (if this option is enabled in the IVR Service assigned to the conference). 13. Click the Settings tab. The Properties - Settings dialog box opens. The parameters described here are the Basic parameters. The Advanced parameters are usually not changed from their default values. For more information about these Advanced parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4. 14.
Chapter 7 - Defining a New Video Conference connect participants to the conference at this line rate or lower, according to their individual capabilities. In a Conference On Port (COP), select the estimated highest transfer rate common to all participants. In this mode, all conference participants must use the same video parameters. In order to maintain a minimum video quality for a Conference On Port, there is a minimum threshold line rate that participants must support in order to connect with video.
MGC-50/MGC-100 Getting Started Guide Conference Properties - General tab. For more information about COP, see “Video Conference Types” on page 4-3. 19. To force all participants to use encryption, select the Encryption check box. For details about Encryption and encrypted conferences, see the MGC Manager User's Guide, Volume II, Chapter 1. 20. The Dual Stream mode and the Audio Algorithm are advanced features.
Chapter 7 - Defining a New Video Conference Alternatively, select the Auto Layout check box to have the system automatically and dynamically apply layouts with the appropriate number of display windows according to the number of connected video participants. 24. In a Continuous Presence conference, you can add visual effects, such as borders and colors, to the video layouts display on the endpoints. For more details, see the MGC Manager User’s Guide, Volume I, Chapter 4.
MGC-50/MGC-100 Getting Started Guide Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation, whose default duration is set to 2 hours. To define a New Video Meeting Room: 1. Expand the MCU tree. 2. Right-click the Meeting Rooms, Entry Queues & SIP Factories icon, and then click New Meeting Room. The Conference Properties dialog box opens. 3.
8 Management Tools Various management tools are available to the MGC-50/100. For details on other management tools, see the MGC Administrator’s Guide. Resource Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences, soon-to-begin reservations and Meeting Rooms. To view the MCU resources: • Right-click the MCU icon, and then click Resource Report.
MGC-50/MGC-100 Getting Started Guide The Resource Report dialog box opens. The Resource Report window contains the following columns: Table 8-1: Resource Report Columns 8-2 Column Title Description Subject Type of MCU resource. Includes the Network Resources that are used by participants to connect to the system, and Media Resources that are used by the system to run different types of conferences. Total Total number of resources of the same type installed on the system.
Chapter 8 - Management Tools Table 8-1: Resource Report Columns Column Title Description Reserved For each resource type, the number of active ports plus the number of ports for conferences that have reserved resources but disconnected participants, and reserved conferences to be run in the next 5 minutes. Resources Report - Network Resources The Network Resources describes the bandwidth and port availability for participants connecting over various types of networks.
MGC-50/MGC-100 Getting Started Guide Resource Report - Network Resources Details • ISDN Services - ISDN Network Services. This section describes the available bandwidth, in B channels, for each type of ISDN connection. Only the installed types of connections are displayed: — E1 - Number of channels on E1 ISDN interfaces — T1 - Number of channels on T1 ISDN interfaces • H.323 (IP) Services - IP resources per participant type. This section describes the available ports for each possible type of IP (H.
Chapter 8 - Management Tools Resources Report - Media Resources Media Resources used by participants from different types of networks are displayed in the lower section of the Resources Report window. To view the Media Resources details, use the scroll bar on the right side of the window. Use the scroll bar to view the Media Resources Area Media Resources Area Parameters Description Each row item appearing in the Media Resources Area is described below. • • • Data - Total number of T.
MGC-50/MGC-100 Getting Started Guide • -Quad Mode must run on the Video+8 card. Participants from multiple Video+8 cards can take part in a single conference. — Video Processors - Total number of video processors from all Video+8 cards installed in the MCU. Each video processor can run a single Continuous Presence or Transcoding participant. MUX+ - Displayed is the total number of MUX+ ports available according to the card type, line rate and encryption. A conference can be run on multiple MUX+ cards.
Chapter 8 - Management Tools The following modes are available: — Circular - The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers. For example, if the last used unit is 2, the next time a conference is run, the system will allocate units starting with unit 3 (provided that unit 3 is free).
MGC-50/MGC-100 Getting Started Guide Listing the Installed Cards You can check which functional modules are installed in a particular MCU by listing them. To list an MCU’s functional modules: 1. In the Browser pane, expand the MCU tree. 2. Expand the MCU Configuration tree. 3. Expand the Cards tree. All the MCU slots are listed (16 slots for the MGC+100, 8 slots for the MGC+50). Empty slots are indicated by a grey card icon. Occupied slots are indicated by a green card icon.
Chapter 8 - Management Tools When the Cards icon in the Browser pane is double-clicked, the Status pane displays the status of the card. Occupied slots appear in green while empty slots appear in grey. The slot number appears next to the slot icon. Table 4-2 describes the Status pane columns. Table 8-2: MCU's Cards Status Columns Field Description Slot Displays the slot icon and number; a grey icon indicates an empty slot and a green icon indicates an occupied slot.
MGC-50/MGC-100 Getting Started Guide Table 8-2: MCU's Cards Status Columns Field Description Clock This column is valid only for ISDN and Serial (MPI-8) Network Interface cards. On the Net-2/Net-4/Net-8 Network Interface Module, the Master and the Backup clocks can be set on any of the spans connected to the module. This column indicates which Network card/span is used as the Master Clock and which one is used as the Backup clock.
Chapter 8 - Management Tools MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation. To view the Faults list: 1. Right-click the MCU icon, and then click Faults.
MGC-50/MGC-100 Getting Started Guide The Faults window opens. The following columns appear in the Faults report: Table 8-3: Faults Columns 8-12 Field Description Time Lists the date and time that the fault occurred. This column also includes the icon indicating the fault Level. The Levels and their icons are detailed in the Level field. Category Lists the type of fault.
Chapter 8 - Management Tools Table 8-3: Faults Columns Field Description Category (cont.) • • General - indicates general faults. • Startup - indicates errors that occurred during system startup. Level Assert - indicates internal software errors that are reported by the software program. Indicates the severity of the problem. There are three fault indicators: • Major Error • Minor Error • MCU Startup indicator • System Message The icon of the fault Level appears in the Time column. 2.
MGC-50/MGC-100 Getting Started Guide Reset MCU The Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware, or when there are problems with the MCU. If a reset is performed while running On Going Conferences, at the end of the MCU Startup, these conferences are automatically restored with all the participants in “Standby” state, and will be reconnected to the conference.
