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Trademark Information POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2012 Polycom, Inc. All rights reserved.
Contents Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recharging the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Power On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Navigating the Local User Interface . . . . . . . . . . . . . . . . . . . . . . . . . .
User’s Guide for Polycom RealPresence Group Series Contents Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hanging Up a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Passwords for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Multipoint Viewing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Changing the Way Calls Are Answered . . . . . . .
User’s Guide for the Polycom® RealPresence® Group Series Version 4.0.0 This guide includes overview information that you may find helpful when you’re just starting to learn about video conferencing or if you need a quick refresher. It also includes step-by-step instructions for everyday video conferencing tasks.
User’s Guide for the Polycom RealPresence Group Series Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options.
User’s Guide for the Polycom RealPresence Group Series Recharging the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time. When the remote control battery power is at 10% or less, a notification is displayed on the home screen. Although other notifications override the low battery notification, the low battery notification returns after the other notifications are dismissed.
User’s Guide for the Polycom RealPresence Group Series Powering On and Off Connect the power and power on the RealPresence Group System after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it. It is important to note that Polycom RealPresence Group systems do not have what you may think of as a power button—they have a power proximity sensor.
User’s Guide for the Polycom RealPresence Group Series If a fatal error occurs during startup, the system will not initialize. Contact Polycom technical support. Navigating the Local User Interface Cycle through the icons at the bottom of the Home screen to access system features. To accomplish tasks, you can press buttons directly on your remote control or use your remote control to navigate menus on the left side of the local user interface.
User’s Guide for the Polycom RealPresence Group Series Calling and Answering Placing a Call You can use your system to place a video call in any of the following ways: • Entering a number or name on the • Choosing a name from a recent call list or contact list: • — > Place a Call > Recent Calls — > Place a Call > Contacts > Place a Call > Keypad screen. On the Home screen, choosing a Speed Dial entry. This option must be configured by your administrator.
User’s Guide for the Polycom RealPresence Group Series 3 Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. 4 Press on the remote control to place the call or select Place a Call. For more information about placing calls, refer to Types of Video Calls You Can Make on page 8. Calling from the Recent Calls List You can quickly choose a number to call from a list of the sites you have called recently.
User’s Guide for the Polycom RealPresence Group Series Calling a Speed Dial Entry If your system administrator configured Speed Dial, you can quickly call a contact in your directory. To place a call to a speed dial entry: Using your remote control, do the following: 1 At the top of the Home screen, select the Speed Dial tab. 2 Select a Speed Dial entry to call. 3 To place the call, press the Select button or navigate to Call.
User’s Guide for the Polycom RealPresence Group Series E.164 format: If you need to dial an extension (E.164 address), enter the extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you. You can also specify characters in the dial string as instructed by the system administrator.
User’s Guide for the Polycom RealPresence Group Series Selecting and Adjusting a Camera or Other Video Source You can use the remote control to select and adjust the main camera or other near-end or far-end video sources, such as document cameras or computers. You may be able to adjust other auxiliary cameras or far-end cameras that support pan, tilt, and zoom movement. You can adjust the far-end camera only if it is configured at the far end to allow you to control it.
User’s Guide for the Polycom RealPresence Group Series To adjust a Polycom EagleEye View camera: 1 Manually swivel the camera right, left, up, or down to frame the view. 2 Turn the focus wheel to adjust the focus. 3 To select the camera, select > Cameras. Then select Your Cameras for near-end control or Their Cameras for far-end control. 4 Press to zoom out or to zoom in. If you zoom in, you can pan or tilt the camera electronically by pressing the navigation buttons. Polycom, Inc.
User’s Guide for the Polycom RealPresence Group Series To open or close the privacy shutter on the Polycom EagleEye View camera: >> Move the slider to the right to close the privacy shutter, or to the left to open it. You can still make and receive calls when the shutter is closed, but the people at the far end cannot see you. Starting and Stopping Camera Tracking with EagleEye Director If EagleEye Director tracking is enabled, the camera follows the person or people who are speaking.
User’s Guide for the Polycom RealPresence Group Series Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. The system uses preset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panned straight ahead with horizontal tilt. Presets allow you to: • Quickly point a camera at pre-defined locations in a room.
User’s Guide for the Polycom RealPresence Group Series To store a preset: 1 Select > Cameras > Presets. 2 Adjust the camera angle or zoom the camera in or out to the desired position. 3 Press and hold a number to store the preset position. A snapshot is taken and replaces any existing preset stored at the number you entered. You cannot delete a preset. Instead, overwrite an existing preset with a new camera position.
User’s Guide for the Polycom RealPresence Group Series Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site. To mute or unmute the microphone: >> Press on the remote control. If a Polycom tabletop microphone array is connected to your system, you can also mute the call by touching on the microphone. The indicators on the microphone are red when your audio is muted. This near-end icon also appears on the monitor display.
User’s Guide for the Polycom RealPresence Group Series Showing Content To show people and content at the same time, the RealPresence Group systems must be configured for content.
User’s Guide for the Polycom RealPresence Group Series Points to note about People+Content IP: • People+Content IP provides video-only content. No audio is shared. • People+Content IP supports any computer desktop resolution with color set to 16-bit or higher. • Your computer resolution can be set to anything, but People+Content IP scales the image to 1024x768 or 1280x720. • The People+Content IP application must be installed on a computer.
User’s Guide for the Polycom RealPresence Group Series Resolution Refresh rates (Hz) 1280 x 768 60 1280 x 1024 60, 75, 85 1600 x 1200 60 1680 x 1050 60 1920 x 1080 60 1920 x 1200 60 The way you set the resolution and refresh rate differs, depending on the type of operating system you have. Check your computer’s manual or help topics for the appropriate steps.
User’s Guide for the Polycom RealPresence Group Series RealPresence Group 700 System To start showing content from a source connected to a RealPresence Group System: >> Using your remote control, select from the list. While in a call, you can select off the last used content source. and then select your content source > Select on your remote to turn on and Points to note about showing content: • Audio from the content input is muted unless the content input is selected as a video source.
User’s Guide for the Polycom RealPresence Group Series Working with Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the system displays the name on the screen when the call comes in. If a site that calls you is not listed in the directory, you may be prompted to save the contact information in the directory when the call ends.
User’s Guide for the Polycom RealPresence Group Series Including Multiple Sites in Calls During a multipoint call, multiple sites can see and hear each other. You can also share content in a multipoint call, just as you can in a point-to-point call. All systems can participate in multipoint calls. To host multipoint calls, your RealPresence Group 500 or 700 system must have an option key installed.
User’s Guide for the Polycom RealPresence Group Series To place the call, press 3 or the Select button. Depending on how your system is configured, it attempts to call the site using a pre-defined list of call types. Contact your system administrator for more information. To place a multipoint call using Contacts: 1 Using your remote control, select select Contacts. 2 Highlight an entry in the Contacts list. 3 To place the call, press > Place a Call or Add a Call and or navigate to Call.
User’s Guide for the Polycom RealPresence Group Series To enter a meeting password: • If a prompt appears on the screen, use the remote control or onscreen keypad to enter the password. • If you hear an audio prompt, use the remote control to generate DTMF tones. To configure a meeting password: 1 From the Home screen, select > Meetings.
User’s Guide for the Polycom RealPresence Group Series 3 Select a layout to use for the current call. The layout is displayed, allowing you to keep the layout or change to another layout. Changing the Way Calls Are Answered Temporarily Refusing Calls If your system administrator has allowed you access, you can automatically refuse incoming calls if you do not wish to be disturbed. Callers get a message that the call was rejected, and you receive no notification about incoming calls.
User’s Guide for the Polycom RealPresence Group Series Muting Automatically Answered Video Calls If your system administrator has allowed access to user settings, you can choose whether to mute the audio when automatically answered video calls connect. This prevents callers from overhearing conversations or meetings. After the call connects, press unmute the microphones.
User’s Guide for the Polycom RealPresence Group Series — The IP address (for example, 10*11*12*13) of the site you want to call — The phone number (for example, 19784444321) of the site you want to call — To enter letters, press the ABC soft key. To enter an asterisk, press the Video button and then press keypad two times. on the SoundStation IP 7000 — To enter a dot or @ symbol, press the ABC soft key then multiple times. You can also place calls using the conference phone’s directory or the redial key.
User’s Guide for the Polycom RealPresence Group Series To end a call using a connected SoundStation IP 7000 conference phone: • Press on the conference phone to hang up the call. • Press the More soft key then the Manage soft key to hang up one connection in a multipoint call. You can show content on a RealPresence Group 300 system by using the People+Content IP application only.
User’s Guide for the Polycom RealPresence Group Series Viewing Scheduled Meetings If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, you can view scheduled meetings on the Home screen. If no meetings appear on the Home screen, the system may not be connected to the Microsoft Exchange Server or no meetings are scheduled.
User’s Guide for the Polycom RealPresence Group Series Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen. To add or delete Office Communicator or Microsoft Lync contacts on the Polycom RealPresence Group system, use the Office Communicator or Microsoft Lync application.
User’s Guide for the Polycom RealPresence Group Series Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom RealPresence Group system is deployed in a Microsoft Lync Server 2010 environment and Centralized Conferencing Control Protocol (CCCP) is enabled, you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers.
User’s Guide for the Polycom RealPresence Group Series To deactivate call forwarding: 1 From the Polycom system Place a Call screen, dial the Feature Access Code provided by the Avaya Communication Manager administrator. For example, #2 if #2 is the Feature Access Code for disabling call forwarding. 2 Wait for confirmation beeps. To transfer a call: 1 While in a call, press the # key on your Polycom system remote control to access the tone pad. 2 Press the Select button to activate flash hook.
User’s Guide for the Polycom RealPresence Group Series Customizing Your Workspace You can customize what you see on the screen, depending on how your system is configured. Allowing the Far-End System to Control Your Camera If your system administrator has allowed access to user settings, you can allow the far-end system to control your camera. Far-end participants can also set and use presets for your camera, if their systems support presets.
User’s Guide for the Polycom RealPresence Group Series Allowing Video Display on the Web If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. You can use the Polycom web interface’s Web Director to view the room or video. Caution. The default setting is to not allow video display. Be sure to verify whether your system administrator wants the setting to be changed.
User’s Guide for the Polycom RealPresence Group Series Available System menus vary based on how your administrator configured the system. Therefore, this section may cover options that you cannot access on your system. To find out more about these options, please talk to your administrator. System Information To access information about your system: >> Select > Information.
User’s Guide for the Polycom RealPresence Group Series Status Screen Description Audio Displays the status of microphones, SoundStation IP, SoundStructure, and EagleEye Director LAN Displays whether the IP Network is connected or not connected Servers Always shows: Gatekeeper, SIP Registrar Server; shows the active Global Directory Server, LDAP Server, or Microsoft Lync Server 2010; if enabled, shows Provisioning Service, Calendaring Service, Presence Service In a Call Status Information Polycom,
User’s Guide for the Polycom RealPresence Group Series Points to note about system status information: • If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed. • When a change occurs in the system status or a potential problem exists, you see an alert next to the System button on the menu. System Diagnostics To access information about your system diagnostics: >> Select > Diagnostics.
User’s Guide for the Polycom RealPresence Group Series Diagnostic Screen Description Audio Meter Measures the strength of audio signals from the microphone or microphones, far-end audio, VCR audio, and any device connected to the audio line in. • To check the microphone or microphones, speak into the microphone. • To check far-end audio, ask a participant at the far end to speak or call a phone in the far-end room to hear it ring.
User’s Guide for the Polycom RealPresence Group Series Diagnostic Screen Description Camera Tracking Provides diagnostics specific to the EagleEye Director. Audio Verifies microphone functionality. To use this feature, speak aloud and verify that you can see dynamic signal indications for two vertical microphones and five horizontal microphones. If no signal indication appears for a specific microphone, manually power off the EagleEye Director and then power it back on.
User’s Guide for the Polycom RealPresence Group Series To contact Polycom Technical Support, go to support.polycom.com. Enter the following information about your RealPresence group system, then ask a question or describe the problem. This information helps us to respond faster to your issue: • To find your system’s 14-digit serial number, go to > Information > System Detail or locate the number on the back of the system. • To find the software version of your system, go to System Detail.
User’s Guide for the Polycom RealPresence Group Series • Polycom RealPresence Group System 700 (Regulatory Model P002) If you have an EagleEye Acoustic camera, be sure to use it only with UL-approved Information Technology Equipment (ITE) or similarly approved equipment. 40 Polycom, Inc.
