USER GUIDE Polycom® G7500 2.
Copyright© 2019, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc.
Contents Before You Begin................................................................................................4 Get Help.............................................................................................................................. 4 The Polycom Community......................................................................................... 4 Polycom and Partner Resources..............................................................................4 Documentation Feedback........
Contents Hang Up a Call..................................................................................................................19 Calling Contacts............................................................................................... 20 Manage Contacts.............................................................................................................. 20 Call a Contact................................................................................................................
Contents Adjust a Camera............................................................................................................... 31 Turn Your Camera Off....................................................................................................... 32 Turn Your Camera On....................................................................................................... 32 Turn Camera Tracking On................................................................................................
Before You Begin Topics: ▪ Get Help The Polycom G7500 User Guide contains overview information, procedures, and references you can use to perform tasks with the following Polycom® G7500 system products: ▪ Polycom® G7500 system (Model: P011) ▪ Polycom® IP Table Microphone (Model: P013) ▪ Polycom® IP Ceiling Microphone (Model: P014) Get Help For information about installing, configuring, using, and administering Polycom products, refer to product documentation on Polycom Support.
Product Overview Topics: ▪ General Features and Capabilities ▪ Screen Reference The Polycom® G7500 system is an all-in-one video conferencing and content-sharing solution.
Product Overview Home Screen Number Polycom, Inc. Description 1 System information bar, shows system information such as date/time and system name. 2 Task buttons, opens screens for placing calls, sharing content, or creating a blackboard. 3 Menu, opens navigation menus to access features. 4 Local camera view.
Product Overview Content Screen Number Polycom, Inc. Description 1 System information bar, shows system information such as system name and time. 2 Camera views of call participants. 3 Opens presentation mode (full screen). 4 Content toolbar, provides tools to annotate and work with content. 5 Content management functions.
Getting Started Topics: ▪ Home Screen Quick Reference ▪ LED Status Indicators for the G7500 System Home Screen Quick Reference The home screen is the first screen you encounter on the system’s monitor. From this screen, you have quick access to many of the functions. Some of the following interactive and read-only elements might not display on your system. Home Screen Elements Name Description Name Descriptive name determined by the system administrator. Used when you want to connect to a system.
Getting Started Name Description Menu Opens new menu selections for calling, sharing content, camera control, and more. LED Status Indicators for the G7500 System There’s an LED on the front right corner of the codec to help you understand the state of your G7500 system.
Getting Started Figure 2: Microphone Adapter LED Status Indicator Location Microphone Adapter LED Status Indicators Indicator Status Blinking white Powering on Solid white On Blinking blue Ready to pair Solid blue Paired successfully Blinking green and blue Update in progress LED Status Indicators for IP Microphones There’s an LED on the IP table and ceiling microphones to help you understand the state of each device.
Getting Started Indicator Status Blinking amber Factory reset in progress Blinking blue Ready to pair Solid blue Paired successfully Polycom, Inc.
Using a Remote Control Topics: ▪ Wake the System ▪ Remote Control Button Reference ▪ Pair Your Remote Control The Polycom® Bluetooth Remote Control enables you to interact with a G7500 system. This interaction includes placing calls, adjusting the volume, controlling a camera, navigating screens, and more.G7500 Wake the System After a period of no activity, the system enters sleep mode (if configured by your administrator). Procedure » Do one of the following.
Using a Remote Control Buttons Polycom, Inc. Number Description 1 Voice Assistant microphone: Feature planned for future use. 2 Voice Assistant : Feature planned for future use. 3 Volume or Zoom: Adjust volume up and down. Or in camera mode, zoom the camera in or out. 4 Layout: Opens the layout screen, where you can change how two or more participants display on the screen in a call. 5 Present Content: On the home screen, displays the content help screen.
Using a Remote Control Pair Your Remote Control Out of the box, your remote control is paired with the G7500 system, so no setup is required. To use a different remote control, you must pair it with the system. Procedure 1. Press the Bluetooth button on the front of the system. A pairing screen displays. 2. With your remote control close to the monitor, long press the red Mute seconds. 3. Follow the instructions on the pairing screen.
Using a Touch Monitor Topics: ▪ Configure a Touch Monitor ▪ Wake Your Touch Monitor If you have a touch monitor, you can tap, touch, and swipe items to interact with the G7500 system. Configure a Touch Monitor In a dual-monitor setup, you must configure any touch monitors to work with your G7500 system. Note: Single touch monitor setups require no configuration. Procedure 1. Do one of the following: ▪ In a call: Select Menu > More ▪ Out of a call: Select Menu > Settings > Settings > Diagnostics.
Placing Calls Topics: ▪ Place a Call Using the Onscreen Keyboard ▪ Place a Conference Call ▪ Place an Audio Call ▪ Answer a Call ▪ Ignore a Call ▪ Adjust Volume ▪ Mute Your Local Microphones ▪ Unmute Your Local Microphones ▪ Mute Video ▪ Unmute Video ▪ Hang Up a Call You can place calls using the following methods.
Placing Calls 3. To dial the call, select Call . Place a Conference Call To start a conference call, place the first call, then add the other site. Ensure that your system is registered with a conference calling service. Procedure 1. Call the first contact. 2. After the call connects, place another call. Three sites are now on the conference call. Place an Audio Call You can place an audio call to an audio contact or place an audio call to a conference that includes video and audio calls.
Placing Calls Adjust Volume You can adjust the volume before or during a call. Procedure 1. Select Menu . 2. Select Volume. 3. Do one of the following. ▪ Use the volume slider on a touch screen. ▪ Press + or - buttons on the remote control. ▪ Press the left or right navigation buttons on the remote control (when the volume control is displayed to adjust volume). Mute Your Local Microphones To prevent distractions for the speaker and meeting participants, you can mute your local microphones.
Placing Calls Unmute Video Turn your camera on so that call participants can see you. Procedure 1. Select Menu . 2. Select Camera. 3. Select Camera On. Hang Up a Call Hang up your call to end the current meeting. If you have content such as blackboards, whiteboards, or snapshots, the system asks if you want to keep them. Procedure » In a call, do one of the following: ▪ Select Hang Up ▪ Select Menu Polycom, Inc. on your remote control. and Hang Up.
Calling Contacts Topics: ▪ Manage Contacts ▪ Call a Contact ▪ Call a Frequent Contact ▪ Call a Recent Contact Manage Contacts You can add contacts individually or in bulk in the G7500 system web interface. You need local administrator access for this feature. Procedure 1. On the Dashboard or Place a Call page, select Contacts. 2. Select More and choose one of the following: ▪ New Contact: Create a single contact. ▪ Import: Upload contacts in bulk using an XML file (can’t exceed 3 MB).
Calling Contacts 2. Select a contact card from the Frequent list. The call automatically dials. Related Tasks Call a Recent Contact on page 21 Call a Recent Contact You can quickly call a recent contact from a list organized by most to least recent. Procedure 1. 2. 3. 4. Select Place a Call. Select Recent. Scroll through the list of recent contacts, sorted by date. Select a recent contact. The call automatically dials. Related Tasks Call a Frequent Contact on page 20 Polycom, Inc.
Calling Favorite Contacts Topics: ▪ Favorite a Contact ▪ Unfavorite a Contact ▪ Call a Favorite Contact To quickly access a short list of contacts you call most often, create favorites. Select a favorite card and the call dials automatically. Favorite a Contact Create favorites to display contacts that you call the most often. Favorite cards display on the Favorites or Contacts screens, or might also display on your home screen (depending upon system configuration). Procedure 1.
Joining Meetings from the Calendar Topics: ▪ Viewing Meeting Cards ▪ Place a Call from a Meeting Card ▪ Join an Overbooked Meeting ▪ Manually Dial to Join a Meeting To join a meeting from the calendar, you can select meeting cards without dialing a number. You can also manually dial into meetings using a keypad. If no meetings are scheduled for the current week, a “No Meetings” message is displayed.
Joining Meetings from the Calendar ▪ On a current meeting card, select Join. ▪ If the meeting card doesn’t include calling information, select the ... button to display a dialpad. Dial the number to enter the meeting. Related Tasks Place a Video Call Using the Keypad Join a Password-Protected Meeting Join an Overbooked Meeting If two or more meetings are scheduled at the same time, the time is shown as overbooked. On the home screen, overbooked meetings display as Overbooked cards. Procedure 1.
Customizing Calls for Your Site Topics: ▪ Change Participant Layouts You might want to change some of the default options available in a call or out of a call. Change Participant Layouts During a call with two or more participants, you can change from the current layout to another layout better suited for the meeting. The layout frames include the near site and far sites. If you are sharing content on a single monitor, content displays in one of the frames. Procedure 1. In a call, select Menu 2.
Sharing Content from a Computer or Device Topics: ▪ View Content Help Tips ▪ Polycom Content App ▪ Share Content Casted from AirPlay or Miracast ▪ Share Content Using an HDMI Connection You can share content from a computer, or use wireless applications to stream content from other devices. The following methods for sharing content are supported: ▪ AirPlay or Miracast-certified device ▪ Polycom® Content App, which wirelessly connects to the G7500 system.
Sharing Content from a Computer or Device Share Content Casted from AirPlay or Miracast You can share content from your Airplay or Miracast-certified device and display it on the system. Procedure 1. Navigate to AirPlay or Miracast on your device. 2. From the list of available devices, select the name of your G7500 system. 3. Begin casting from your AirPlay or Miracast device. For casting information for your device, refer to the product documentation. 4.
Sharing Content on a Blackboard or Whiteboard Topics: ▪ Annotating on a Blackboard or Whiteboard ▪ End a Content Session ▪ Hang Up a Call that includes Content You can annotate on a blackboard or whiteboard, or stream content using various protocols. Annotating on a Blackboard or Whiteboard Blackboards and whiteboards provide blank canvases to write on so you can share your ideas and collaborate with others.
Sharing Content on a Blackboard or Whiteboard Note: The default board type is whatever type you last selected. Take a Snapshot You can take a picture of your current content. Then you can annotate on the snapshot or download it using the Polycom® Content App. A limited number of snapshots are available. A prompt notifies you when you have reached the snapshot limit. Procedure » When you have a board or content on the screen, select Snapshot . The content is captured and displayed as Snapshot-1.
Sharing Content on a Blackboard or Whiteboard The call ends and you are asked if you want to keep content. 3. Select Yes, Keep Content or No, End Session. If you keep content, the content session continues. > End Session > End Session. 4. When ready to stop content, select Menu Polycom, Inc.
Cameras Topics: ▪ Adjust a Camera ▪ Turn Your Camera Off ▪ Turn Your Camera On ▪ Turn Camera Tracking On ▪ Turn Camera Tracking Off You can use cameras in a variety of ways. Some tasks, depending upon the camera type, include the following: ▪ Select a camera to control at your site or at a remote site. ▪ Zoom in, zoom out, pan, or tilt the camera. ▪ Turn tracking on or off. ▪ Turn your camera on or off. ▪ Select, save, and delete presets. Use the presets to move a camera.
Cameras Turn Your Camera Off You can turn your camera off to hide your local video. Procedure 1. Select Menu . 2. Select Camera 3. Select Off . . Turn Your Camera On You can turn your camera on to show local video. Procedure 1. Select Menu . 2. Select Camera 3. Select On . . Turn Camera Tracking On Cameras with tracking automatically focus on the current speaker, removing the need to manually adjust the camera. Note: If you mute your local microphone, camera tracking is not completely turned off.
Camera Presets Topics: ▪ Select a Preset ▪ Save a Preset ▪ Delete a Preset Camera presets are stored camera positions that allow you to quickly point a camera at pre-defined locations in a room. Near camera presets are stored in the camera and are available in and out of the call. Far camera presets only exist in a call. You can select, save, and delete presets. If your camera supports pan, tilt, and zoom, you can create up to 10 preset camera positions.
Camera Presets 4. Adjust the camera to your desired position. 5. Long press the preset image. 6. Select Save. The preset is saved and displays as a new preset in the control panel. Delete a Preset You can delete a camera preset that you no longer need. Procedure 1. Select Menu . 2. Select Camera . 3. Select Presets . 4. Long touch the preset image you want to delete. 5. Select Delete. The preset is removed from the control panel.
System Settings Topics: ▪ Status Settings Reference ▪ Diagnostic Settings Reference Two types of system settings are available. Status settings include read-only system information about connections. Diagnostic settings allow you to perform tests to determine if changes are required to improve performance. Status Settings Reference System status settings provide important information on connections to devices, services, and servers. Certain settings display a Lock administrators.
System Settings Diagnostic Settings Reference Diagnostics are tools to test your system’s performance. The diagnostic tool locations vary depending on whether you are in or out of a call as described below. Certain settings display a lock administrators. on your system.
System Settings Setting Description Audio Meter Identifies the left and right audio channels on the system. Audio meters indicate the audio strength of your microphones, far-site audio, and any device connected to the audio ports. To avoid or to fix audio distortion, configure this setting in the local or web system interface. Reset System Resets all configurations to factory defaults, and requires a system restart.
System Settings Test Audio Meter Levels To monitor the real-time audio signal your G7500 system, you can use audio meter levels. Procedure 1. Do one of the following: ▪ In a call: Select Menu > More ▪ Out of a call: Select Menu > Settings > Settings > Diagnostics. > Diagnostics. 2. Select Audio Meter. 3. To test the audio, do one of the following: ▪ To check the microphones for the near-site, speak into the microphones.
Accessibility Features Topics: ▪ Features for Hearing-Impaired Users ▪ Features for Vision-Impaired and Blind Users ▪ Features for Mobility-Impaired Users Polycom products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively-impaired users. Features for Hearing-Impaired Users There are features that allow those with hearing impairments to use the G7500 system. If needed, contact your administrator to enable the following features.
Accessibility Features Accessibility Feature Description Microphone mute An audible alert plays when you mute or unmute the microphones. Ringtones An audible tone plays for incoming calls. Join and leave tones An audible tone plays when someone joins or leaves a conference call. User alert tones An audible tone plays when the system displays an alert. Embossed buttons The remote control has embossed push buttons for performing common tasks with the system, such as dialing a number.
