User's Manual

6 - 1

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use your Polycom® SoundPoint

IP 670 phone. The tables in this chapter list possible trouble symptoms, the

likely causes of these problems, and the recommended corrective actions to

take. The topics include:

• Power and Startup

• Controls

• Access to Screens and Systems

• Audio

• Calling

• Displays

• Productivity Suite

To obtain more detailed troubleshooting information, you can access certain

menus on your phone that test your phone hardware. For more information,

see Testing Phone Hardware on page 6-7.

If you require additional assistance, contact your system administrator.

Note

Before restarting your phone, contact your system administrator. They may want to

troubleshoot your phone in more detail before restarting it and losing current status

information.