User's Manual

Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
H-72 Polycom, Inc.
Active Alarms and Troubleshooting
Active Alarms
The following active alarms may be displayed in the Collaboration Server System Alerts
pane when the Collaboration Server is configured for integration in the OCS environment:
Table H-9 New Active Alarms
Alarm Code Alarm Description
SIP TLS: Failed to load or verify
certificate files
This alarm indicates that the certificate files required for SIP TLS
could not be loaded to the Collaboration Server. Possible causes
are:
• Incorrect certificate file name. Only files with the following
names can be loaded to the system: rootCA.pem, pkey.pem,
cert.pem and certPassword.txt
• Wrong certificate file type. Only files of the following types
can be loaded to the system: rootCA.pem, pkey.pem and
cert.pem and certPassword.txt
• The contents of the certificate file does not match the system
parameters
SIP TLS: Registration transport
error
This alarm indicates that the communication with the SIP server
cannot be established. Possible causes are:
• Incorrect IP address of the SIP server
• The SIP server listening port is other than the one defined in
the system
• The OCS services are stopped
Note:
Sometimes this alarm may be activated without real cause.
Resetting the MCU may clear the alarm.
SIP TLS: Registration
handshake failure
This alarm indicates a mismatch between the security protocols
of the OCS and the Collaboration Server, preventing the
Registration of the Collaboration Server to the OCS.
SIP TLS: Registration server not
responding
This alarm is displayed when the Collaboration Server does not
receive a response from the OCS to the registration request in
the expected time frame. Possible causes are:
• The Collaboration Server FQDN name is not defined in the
OCS pool, or is defined incorrectly.
• The time frame for the expected response was too short and
it will be updated with the next data refresh. The alarm may
be cleared automatically the next time the data is refreshed.
Alternatively, the OCS Pool Service can be stopped and
restarted to refresh the data.
• The Collaboration Server FQDN name is not defined in the
DNS server. Ping the DNS using the Collaboration Server
FQDN name to ensure that the Collaboration Server is
correctly registered to the DNS.