User's Manual

Polycom® RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
H-74 Polycom, Inc.
Troubleshooting
• At the end of the installation and configuration process, to test the solution and the
integration with the OCS, create an ongoing conference with two participants, one dial-
in and one dial-out and connect them to the conference.
•If the active Alarm “SIP TLS: Registration server not responding” is displayed, stop and
restart the OCS Pool Service.
• If the communication between the OCS and the Collaboration Server cannot be
established, one of the possible causes can be that the Collaboration Server FQDN name
is defined differently in the DNS, OCS and Collaboration Server. The name must be
defined identically in all three devices, and defined as type A in the DNS. The definition
of the Collaboration Server FQDN name in the DNS can be tested by pinging it and
receiving the Collaboration Server signaling IP from the DNS in return.
ICE failure: The
Notify message
containing the A/V
Edge Server URI
was not received
Notify The Notify message
containing the A/V Edge
Server URI was not
received by the
Collaboration Server.
ICE failure:
Received
Notification does not
contain URI.
Notify The notify message that
was sent from the A/V
Edge Server does not
contain the A/V Edge
server URI.
Verify the A/V Edge server is
configured in the OCS.
ICE failure: No
response from the
A/V Edge Server to
the Collaboration
Server Service
Request
Service The Collaboration Server
did not receive a
confirmation response
from the A/V Edge Server
to the Service request.
ICE failure:
Received Service
message does not
contain the
Credentials.
Service The Service message
response does not
contain the Credentials.
ICE failure:
A/V Edge server
URI cannot be
resolved
Service The Collaboration Server
failed to resolve The
remote address of the
Edge server URI.
ICE failure: Service
credential denied.
A/V Edge server
credentials rejected
by the OCS.
Service This alarm indicates that
the OCS does not
configure with the.
Generated by the ICE
stack.
Table 9 ICE Environment - Collaboration Server Active Alarms
Active Alarm Phase Alarm Displayed When Troubleshooting