User's Manual

Table of Contents
Polycom, Inc xix
Viewing the Properties of RealPresence Collaboration Server (RMX) 1500
Hardware Components .......................................................................................................24-3
Viewing the Properties of RealPresence Collaboration Server (RMX) 2000
Hardware Components .....................................................................................................24-10
Viewing the Properties of RealPresence Collaboration Server (RMX) 4000
Hardware Components .....................................................................................................24-16
Diagnostic Mode (RealPresence Collaboration Server (RMX) 1500/2000/4000) ..... 24-22
Performing Basic Mode Diagnostics ........................................................................ 24-23
Performing Advanced Mode Diagnostics ..............................................................24-28
Diagnostics Monitoring ............................................................................................. 24-32
MCU Monitor ......................................................................................................24-32
Cards Monitor .....................................................................................................24-33
Error Buffer ..........................................................................................................24-34
Temperature Thresholds ...........................................................................................24-35
Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Card
Properties ............................................................................................................. 24-36
CNTL Card Properties .......................................................................................24-36
MPM+ Card Properties ......................................................................................24-38
MPMx Card Properties ...................................................................................... 24-39
Appendix A - Disconnection Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
IP Disconnection Causes ......................................................................................................A-1
ISDN Disconnection Causes ................................................................................................A-7
Appendix B - Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C - CDR Fields - Unformatted File . . . . . . . . . . . . . . . . . . . . . . . . . C-1
The Conference Summary Record ...................................................................................... C-2
Event Records ........................................................................................................................ C-3
Standard Event Record Fields ..................................................................................... C-3
Event Types ....................................................................................................................C-4
Event Specific Fields ................................................................................................... C-10
Disconnection Cause Values .............................................................................................. C-39
MGC Manager Events that are not Supported by the Collaboration Server .............. C-42
Appendix D - Ad Hoc Conferencing and External Database
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Ad Hoc Conferencing without Authentication ................................................................D-1
Ad Hoc Conferencing with Authentication ......................................................................D-2
Entry Queue Level - Conference Initiation Validation with an External
Database Application ....................................................................................................D-3
Conference Access with External Database Authentication ...........................................D-4
Conference Access Validation - All Participants (Always) .....................................D-5
Conference Access Validation - Chairperson Only (Upon Request) .....................D-6
System Settings for Ad Hoc Conferencing and External Database Authentication ....D-7
Ad Hoc Settings .............................................................................................................D-7
Authentication Settings ................................................................................................D-8
MCU Configuration to Communicate with an External Database
Application .............................................................................................................D-9
Enabling External Database Validation for Starting New Ongoing
Conferences ..........................................................................................................D-10