User's Manual

Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories
Polycom, Inc. 7-9
Entry Queue
>> In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Service Provider
Only.
— Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to
this Entry Queue.
— Select the special Entry Queue IVR Service if one was created.
— The Cascade and Enable ISDN/PSTN Dial-in options should not be enabled with this
type of Entry Queue.
Using External IVR Services via the MCCF-IVR Package
IVR Services can be controlled externally from an application server supporting the MCCF-
IVR (Media Control Channel Framework-Interactive Voice Response) package. The external
IVR service is currently being implemented with the integration of the Polycom
RealPresence Virtualization Manager (DMA) as the application server. When the
application server is deployed in the enterprise environment and the Polycom RealPresence
Collaboration Server (MCU) is deployed as a media server, the external IVR service can be
used to play audio messages, display slides, and collect DTMF input from the participant.
The external IVR service is managed by the application server at the pre-conference phase
when the participant is placed into a special external IVR-controlled Entry Queue in the
Collaboration Server (MCU), collecting information before connecting to the conference.
The external IVR-controlled Entry Queue plays recorded voice messages or sends video
slides such as splash screens to the participant and collects DTMF input from the participant
such as conference ID and conference password for various functions.