User's Manual

Chapter 17-IVR Services
Polycom, Inc. 17-3
Adding Languages
You can define different sets of audio prompts in different languages, allowing the
participants to hear the messages in their preferred language.
The Collaboration Server is shipped with a default language (English) and all the prompts and
messages required for the default IVR Services, conference and Entry Queues shipped with
the system.
You can add languages to the list of languages for which different messages are
downloaded to the MCU and IVR Services are created. This step is required before the
creation of additional IVR messages using languages that are different from English, or if
you want to download additional voice files to existing files in one operation and not during
the IVR service definition.
To add a language:
1 In the Collaboration Server Management pane, expand the Rarely Used list.
2 Click the IVR Services () entry.
3 In the Conference IVR Services list, click the Add Supported Languages (
) button.
The Supported Languages dialog box opens.
4 Click the Add Language button.
Add Supported
Languages
Adds languages to the IVR module, enabling you to
download voice prompts and messages for various
languages.
Replace/Change Music File To replace the currently loaded music file that is used
to play background music, the MCU is shipped with a
default music file.
Table 17-1 IVR Toolbar buttons
Button Button Name Descriptions