User's Manual

Chapter 17-IVR Services
Polycom, Inc. 17-7
2 Define the following parameters:
Table 17-3 Conference IVR Service Properties - Global Parameters
Field/Option Description
Conference IVR
Service Name
Enter the name of the Conference IVR Service. The maximum field
length is 20 characters and may be typed in Unicode.
Language For IVR Select the language of the audio messages and prompts from the list
of languages defined in the Supported languages. The default
language is English. For more information, see "Adding Languages”
on page 17-3.
External Server
Authentication
You can configure the IVR Service to use an external database
application to verify a participant’s right to join the conference. For
more information, see Appendix D: "Conference Access with
External Database Authentication” on page D-4.
Select one of the following options:
• Never – The participant’s right to join the conference will not be
verified with an external database application (default).
• Always – Any participant request to join the conference is
validated with the external database application using a
password.
• Upon Request – Only the participant request to join the
conference as chairperson is validated with the external database
application using a password. The validation process occurs only
when the participant enters the chairperson identifier key.
Number of User Input
Retries
Enter the number of times the participant will be able to respond to
each menu prompt before being disconnected from the conference.
Range is between 1-4, and the default is 3.
Timeout for User
Input (Sec)
Enter the duration in seconds that the system will wait for the
participant’s input before prompting for another input. Range is
between 1-10, and the default value is 5 seconds.
DTMF Delimiter Enter the key that indicates the last input key. Possible values are the
pound (#) and star (*) keys. The default is #.