User's Manual

Chapter 17-IVR Services
Polycom, Inc. 17-11
14 Click the General tab.
The New Conference IVR Service - General dialog box opens.
The General dialog box lists messages that are played during the conference. These
messages are played when participants or the conference chairperson perform various
operations or when a change occurs.
15 To assign the appropriate audio file to the message type, click the appropriate table
entry, in the Message File column. A drop-down list is enabled.
16 From the list, select the audio file to be assigned to the event/indication.
17 Repeat steps 15 and 16 to select the audio files for the required messages.
The following types of messages and prompts can be enabled:
Table 17-6 Conference IVR Service Properties - General Voice Messages
Message Type Description
Blip on Cascade Link Indicates that the link to the cascaded conference connected
successfully.
Chairperson Exit Informs all the conference participants that the chairperson has left
the conference, causing the conference to automatically terminate
after a short interval.
Note: This message is played only when the Requires Chairperson
option is selected in the Conference Profile - IVR dialog box.
Chairperson Help
Menu
A voice menu is played upon a request from the chairperson, listing
the operations and their respective DTMF codes that can be
performed by the chairperson. The playback can be stopped any
time.
Note: If you modify the default DTMF codes used to perform various
operations, the default voice files for the help menus must be
replaced.
Change Chairperson
Password
Requests the participant to enter a new chairperson password when
the participant is attempting to modify the chairperson password.