User's Manual

RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
17-24 Polycom, Inc.
4 Click the Welcome tab.
The New Entry Queue IVR Service - Welcome dialog box opens.
5 Define the appropriate parameters. This dialog box contains options that are identical
to those in the Conference IVR Service - Welcome Message dialog box. For more
information about these parameters, see Table 17-4 on page 17-9.
External Server
Authentication
This option is used for Ad Hoc conferencing, to verify the participant’s
permission to initiate a new conference. For a detailed description
see Appendix D: "Ad Hoc Conferencing and External Database
Authentication” on page D-1.
Select one of the following options:
• None to start a new conference without verifying with an external
database the user right to start it.
• Conference ID to verify the user’s right to start a new conference
with an external database application using the conference ID.
Number of User Input
Retries
Enter the number of times the participant is able to respond to each
menu prompt before the participant is disconnected from the MCU.
Timeout for User
Input (Sec.)
Enter the duration in seconds that the system waits for input from the
participant before it is considered as an input error.
DTMF Delimiter The interaction between the caller and the system is done via touch-
tone signals (DTMF codes). Enter the key that will be used to indicate
a DTMF command sent by the participant or the conference
chairperson. Possible keys are the pound key (#) or star (*).
Table 17-11 Entry Queue IVR Service Properties - Global Parameters (Continued)
Option Description
If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio
files, click Add Message File to upload the appropriate audio file to the Collaboration Server.