User's Manual

Chapter 17-IVR Services
Polycom, Inc. 17-39
8 If required, determine who can invite other participants to the conference using DTMF
codes by changing the permissions to either Chairperson or Everyone.
9 Click OK.
Disabling the Invite Participant Option
To disable the Invite Participant option:
1 From the IVR Services - DTMF Codes tab, delete the DTMF digits from the DTMF Code
column.
2 Click OK.
External IVR Service Control
IVR Services can be controlled externally from an application server supporting the MCCF-
IVR (Media Control Channel Framework-Interactive Voice Response) package. The external
IVR service is currently being implemented with the integration of the Polycom
RealPresence Virtualization Manager (DMA) as the application server. When the
application server is deployed in the enterprise environment and the Polycom RealPresence
Collaboration Server (MCU) is deployed as a media server, the external IVR service can be
used to play audio messages, display slides, and collect DTMF input from the participant.
For more information, see "Using External IVR Services via the MCCF-IVR Package” on
page 7-9.
IVR Services Support with TIP Protocol
From Version 8.1, Conference IVR and Entry Queue IVR Services are supported with AVC
TIP protocol in conferences that include both TIP-enabled and non-TIP-enabled endpoints.
TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if
the TIP Co mpatibility Modes settings in the Profile are identical for both conferencing entities
(it is recommended to use the same Profile for both entities).
The IVR services can be enabled for all TIP Compatibility Modes:
• Video only
• Video and Content
• Prefer TIP
IVR media files, WAV for voice messages and JPG for video slides, are all stored on the
RealPresence Collaboration Server (RMX).
Guidelines
• AVC SIP and TIP protocols are supported on the RealPresence Collaboration Server
1500/2000/4000 only.
• IVR default audio files are enabled for all TIP Compatibility Modes.
• Only Polycom default Welcome slides are available. Custom Welcome slides are not
supported.
• TIP-enabled endpoints can send DTMF digits to MCU.