User's Manual

Chapter 19-Gateway Calls
Polycom, Inc. 19-15
The General dialog box lists messages that are played during the conference. These
messages are played when participants or the conference chairperson perform various
operations or when a change occurs.
7 To assign the appropriate audio file to the message type, click the appropriate table
entry, in the Message File column. A drop-down list is enabled.
8 From the list, select the audio file to be assigned to the event/indication.
9 Repeat steps 7 and 8 to select the audio files for the required messages.
10 For a gateway IVR Service, select the audio file for the following message types:
11 When defining a gateway IVR Service, it is recommended that the Roll Call option
remains disabled.
12 Click the Video Services tab.
The New Conference IVR Service - Video Services dialog box opens.
For gateway redial, ensure that the audio files for the gateway redial messages have been
assigned.
Table 19-4 Conference IVR Service Properties - Gateway General Voice Messages
Message Type Description
Enter Destination ID Prompts the calling participant for the destination number. Default
message prompts the participant for the conference ID (same
message as in the Entry Queue IVR Service).
Incorrect Destination
ID
If the participant entered an incorrect conference ID (in gateway calls
it is the destination number), requests the participant to enter the
number again.
Dial Tone The tone that will be played to indicate a dialing tone, to let the calling
participant enter the destination number.
Ringing Tone The tone that will be played to indicate that the system is calling the
destination number.