User's Manual

RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
B-8 Polycom, Inc.
Missing Central Signaling IP configuration
MPL startup failure. Authentication not
received.
Authentication was not received from Switch.
Check the switch card.
MPL startup failure. Management
Network configuration not received.
Management Network message was not received.
Check the Switch card.
Network interface is not configured. New
interface need to be chosen
Network traffic capture is on
New certificate for CS need Collaboration
Server reset to take effect
No clock source The system could not use any of the connected ISDN spans as clock source.
Check the ISDN Settings.
No default ISDN/PSTN Network Service
defined in ISDN/PSTN Network Services
list
Set a default ISDN/PSTN Network Service.
No default IVR Service in IVR Services
list
No default IVR Service in IVR Services list.
Ensure that one conference IVR Service and one EQ IVR Service are set as
default.
No IP Network Services defined IP Network Service parameters missing.
Configure the IP Network Service.
No ISDN/PSTN Network Services defined No ISDN/PSTN Network Services were defined or no default ISDN/PSTN
Network was defined.
No LAN connection
No License for ISDN/PSTN. Please
activate the RTM ISDN card through
Polycom website
Configure the ISDN Network Service.
No response from Central Signaling No connection with central signaling.
No response from RTM ISDN card
No RTM-LAN or RTM-ISDN installed.
One of these cards must be installed in
the RealPresence Collaboration Server
(RMX) 4000
No usable unit for audio controller No media card is installed, or the media card installed is not functioning.
Install the appropriate media card.
OCS Registration failed
Password expiration warning
Please install a newer version
Table B-1 Active Alarms (Continued)
Alarm Code Alarm Description