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Table of Contents Table of Contents RealPresence Collaboration Server 800s Overview . . . . . . . . . . . . . . . . . . . . 1-1 About the RealPresence Collaboration Server 800s Administrator’s Guide ................ 1-1 Who Should Read This Guide? .................................................................................... 1-2 Prerequisites ............................................................................................................ 1-2 How This Guide is Organized ...................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Exporting Selected Conference Profiles .............................................................2-58 Importing Conference Profiles ....................................................................................2-58 Additional Conferencing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1 Content Sharing .................................................................................................
Table of Contents Monitoring the Encryption Status .............................................................................. 3-39 Packet Loss Compensation (LPR and DBA) AVC CP Conferences .............................. 3-40 Packet Loss .................................................................................................................... 3-40 Causes of Packet Loss ..........................................................................................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Guidelines ..............................................................................................................4-10 Participant Settings .......................................................................................................4-12 Monitoring RTV ............................................................................................................
Table of Contents Adding a Participant to the Address Book ................................................................. 8-6 Adding a New participant to the Address Book Directly ........................................ 8-7 Adding a Participant from an Ongoing Conference to the Address Book .......... 8-12 Modifying Participants in the Address Book ........................................................... 8-13 Deleting Participants from the Address Book ...............................................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Defining a Conference Profile for an Operator Conference ...........................10-6 Starting an Ongoing Operator Conference .......................................................10-8 Saving an Operator Conference to a Template ...............................................10-10 Starting an Operator Conference from a Template ........................................
Table of Contents Participant Level Monitoring ............................................................................................ 13-18 Displaying Participants Properties .......................................................................... 13-18 IP Participant Properties ............................................................................................ 13-19 Monitoring SIP BFCP Content ..........................................................................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Modifying the Default IP Network Service ..............................................................16-9 IP Network Monitoring .............................................................................................16-19 Ethernet Settings .................................................................................................................16-23 NAT (Network Address Translation) Traversal ...............................
Table of Contents Replacing the Music File ................................................................................................... 17-26 Adding a Music File ........................................................................................... 17-26 Creating Audio Prompts and Video Slides .................................................................... 17-27 Recording an Audio Message ...................................................................................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide RMX Time ..............................................................................................................................20-4 Guidelines ..............................................................................................................20-4 Altering the clock ..........................................................................................................20-4 Resource Management .........................
Table of Contents Multilingual Setting ........................................................................................................... 20-36 Customizing the Multilingual Setting ..................................................................... 20-36 Banner Display and Customization ................................................................................. 20-37 Guidelines ............................................................................................................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CS_ENABLE_EPC Flag ..............................................................................................21-34 Automatic Password Generation Flags ...................................................................21-34 Guidelines ............................................................................................................21-35 Enabling the Automatic Generation of Passwords ........................................
Table of Contents Procedure 2: Configure the Modem ....................................................................F-6 Procedure 3: Create a Dial-up Connection .........................................................F-7 Procedure 4: Connect to the Collaboration Server ..........................................F-11 Appendix G - Secure Communication Mode . . . . . . . . . . . . . . . . . . . . . . . . . . G-1 Certificate Configuration and Management .....................................................
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Collaboration Server for Microsoft Integration ..................................... I-7 Modify the Collaboration Server Management Network Service to Include the DNS Server ...................................................................................................................... I-7 Defining a SIP Network Service in the Collaboration Server and Installing the Security Certificate .............................
1 RealPresence Collaboration Server 800s Overview About the RealPresence Collaboration Server 800s Administrator’s Guide The Polycom® RealPresence Collaboration Server 800s Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Who Should Read This Guide? System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administrationlevel tasks.
Chapter 1-RealPresence Collaboration Server 800s Overview About the Polycom® RealPresence Collaboration Server 800s System The RealPresence Collaboration Server 800s system is a high performance, scalable, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing. The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The RealPresence Collaboration Server 800s unit can be controlled via the LAN by the Collaboration Server Web Client application using Internet Explorer R installed on the user’s workstation, or the RMX Manager application. The RMX Manager can control several Collaboration Server units. For more information about the RMX Manager see "RMX Manager Application” on page 19-1.
2 Conference Profiles Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Conferencing Mode, Conference Session Type, Conference Line Rate, Video Layout, Encryption, Lost Packet Recovery etc. The maximum number of Conference Profiles that can be defined is 80. Conference Profiles are assigned to Conferences, Meeting Rooms, Reservations and Entry Queues. The same Profile can be assigned to different conferencing entities.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Media Relay - SVC Conferencing Media Relay SVC Conferencing is based on the SVC (Scalable Video Codec) video protocol and SAC audio protocol. It offers high resolution video conferencing with low end-to-end latency, improved Error Resiliency and higher system capacities.
Chapter 2-Conference Profiles Table 2-1 Conferencing Capabilities in the Different Conferencing Modes (Continued) Feature Content CP Only PAll Content Settings, All Content Protocols Mixed CP & SVC SVC Only Graphics Only, H.264 Cascade & SVC Optimized Graphics Only, H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide AVC Conferencing - Video Session Types All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols.
Chapter 2-Conference Profiles Figure 2-1 AVC Continuous Presence (CP) video streams and built layouts Video quality in Continuous Presence conferences is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the video protocol, video resolution and frame rate. Content sharing is available in all CP conferences.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps. H.264 High Profile allows higher quality video to be transmitted at lower line rates. • RTV - a video protocol that provides high quality video conferencing capability to Microsoft OCS (Office Communicator Server) endpoints at resolutions up to HD720p30. (SIP only).
Chapter 2-Conference Profiles — Standard Definition (SD) - A high quality video protocol which uses the H.264 and H.264 High Profile video algorithms. It enables compliant endpoints to connect to Continuous Presence conferences at resolutions of 720 x 576 pixels for PAL systems and 720 x 480 pixels for NTSC systems. For more information, see "Video Resolutions in AVC-based CP Conferencing” on page 4-1. — High Definition (HD) – HD is an ultra-high quality video resolution that uses he H.264 and H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Default Profile Settings in CP Conferencing Mode The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences. These are also the default settings when creating a new Profile.
Chapter 2-Conference Profiles SVC-based Conferencing The SVC-Based conferencing mode provides video without transcoding by the MCU, hence requiring less video resources while providing better error resiliency and lower latency. Using the SVC video protocol, SVC conferences provide video bit streams at different resolutions, frame rates and line rates to SVC-enabled endpoints with various display capabilities and layout configurations.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For instance, an SVC endpoint might want to receive three video streams at different frame rates and resolutions, and create a conference layout with the received video streams. Each SVC-enabled endpoint sends encoded SVC bit streams to the MCU to relay to the other SVC-enabled endpoints in the conference. The endpoints encode the video in multiple resolutions and decodes the multiple video input streams.
Chapter 2-Conference Profiles • — SVC endpoints support both AVC and SVC video protocols. When dialing into SVC Only conferences, they connect as SVC endpoints. When dialing into AVC Only conferences, they connect as AVC endpoints. They cannot connect to an AVC conference using the SVC capabilities. SVC endpoints cannot be moved between conferences. • Content is supported in H.264 (AVC). • — Only the H.264 Cascade and SVC Optimized option is supported.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide MCU Supported Resolutions for SVC Conferencing The MCU automatically selects the resolution and frame rate according to the conference line rate. Table 2-3 details the maximum resolution and frame rates supported by the MCU for each conference line rate. The actual video rate, resolution and frame rates displayed on each endpoints is determined by the endpoint’s capabilities.
Chapter 2-Conference Profiles Table 2-4 Default SVC Only Conference Profile Settings (Continued) Setting Value Enable FECC Disabled Video Quality Sharpness Maximum Resolution Auto Content Settings Graphics Content Protocol H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The following diagram illustrates an example of a mixed AVC/SVC conferencing mode: In this example, an SVC endpoint (1) receives three video streams at different frame rates and resolutions, and creates the conference layout with the received video streams.
Chapter 2-Conference Profiles Table 2-5 Default Mixed CP and SVC Conference Profile Settings (Continued) Setting Value Line Rate 1920Kbps Operator Conference Not supported Encryption Disabled Packet Loss Compensation (LPR and DBA) Enabled for AVC participants Auto Terminate • • After last participant quits - Enabled When last participant remains - Disabled Auto Redialing Not supported Exclusive Content Mode Disabled Enable FECC Enabled Video Quality Sharpness Maximum Resolution Auto
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Name ID Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 2-16 1000 Polycom, Inc.
Chapter 2-Conference Profiles Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RealPresence Collaboration Server Management pane, expand the Rarely Used list. 2 Click the Conference Profiles button. The Conference Profiles are displayed in the List pane. Profile Toolbar Profile List The number of the currently defined Conference Profiles appears in the title of the list pane.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-6 Conference Profiles Pane Columns (Continued) Field Description Encryption Displays if media encryption is enabled for the Profile. For more information see "Media Encryption” on page 3-32. Profile Toolbar The Profile toolbar provides quick access to the Profile functions: Table 2-7 Button Profile Tool bar buttons Button Name Description New Profile To create a new Profile.
Chapter 2-Conference Profiles Right-click the Conference Profile to be deleted and select Delete Profile from the dropdown menu. A confirmation dialog box is displayed. 3 Click OK in the confirmation dialog box. 4 The Conference Profile is deleted. A Conference Profile cannot be deleted if it is being used by Meeting Rooms, Entry Queues, SIP Factories and Reservations. A Profile that is assigned to only one ongoing conference and no other conferencing entity can be deleted.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 Define the Profile name and, if required, the Profile - General parameters: Table 2-8 New AVC CP Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field). • European and Latin text length is approximately half the length of the maximum.
Chapter 2-Conference Profiles The New Profile – Advanced dialog box opens. 5 Define the following parameters: Table 2-9 New AVC CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted. • • No Encryption - Encryption is disabled for the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-9 2-22 New AVC CP Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started. Default idle time is 10 minutes.
Chapter 2-Conference Profiles 6 Click the Video Quality tab. The New Profile – Video Quality dialog box opens. 7 Define the following parameters: Table 2-10 New AVC Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Polycom, Inc. Sharpness is the only supported content format that supports higher video resolutions. Note: When Sharpness is selected as the Video Quality setting in the conference Profile, the Collaboration Server will send 4CIF (H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-10 New AVC Profile - Video Quality Parameters (Continued) Field/Option Description Maximum Resolution This setting overrides the Maximum Resolution setting of the Resolution Configuration dialog box. The administrator can select one of the following Maximum Resolution options: • Auto (default) - The Maximum Resolution remains as selected in the Resolution Configuration dialog box.
Chapter 2-Conference Profiles Table 2-10 New AVC Profile - Video Quality Parameters (Continued) Field/Option Description Content Protocol • H.263(AVC only) • • • • Use this option when most of the endpoints support H.263 and some endpoints support H.264. H.263 & H.264 Auto Selection (Default) • Content is shared using H.263 if a mix of H.263-supporting and H.264-supporting endpoints are connected. • Content is shared using H.264 if all connected endpoints have H.264 capability. H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 8 Click the Video Settings tab. The New Profile - Video Settings dialog box opens. 9 Define the video display mode and layout using the following parameters: Table 2-11 New AVC CP Profile - Video Settings Parameters Field/Option Description Presentation Mode Select this option to activate the Presentation Mode. In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode.
Chapter 2-Conference Profiles Table 2-11 New AVC CP Profile - Video Settings Parameters (Continued) Field/Option Description Auto Scan Interval(s) Select the time interval, 10 - 300 seconds, that Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell. Auto Scan is often used in conjunction with Customized Polling which allows the cyclic display to be set to a predefined order for a predefined time period.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-12 Auto Layout – Default Layouts in CP Conferences (Continued) Number of Video Participants Auto Layout Default Settings 6–7 8-10 11 12+ In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker.
Chapter 2-Conference Profiles 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The selected layout is displayed in the Video Layout pane. Table 2-13 Video Layout Options Number of Video Windows Available Video Layouts 1 2 3 4 5+ 9 10+ 11 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12 Define the following parameters: Table 2-14 New AVC Profile - Audio Settings Parameters 2-30 Field/Option Description Mute participant except lecturer When the Mute Participants Except Lecturer option is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Chapter 2-Conference Profiles Table 2-14 New AVC Profile - Audio Settings Parameters (Continued) Field/Option Description Speaker Change Threshold The Speaker Change Threshold is the amount of time a participant must speak continuously before becoming the speaker. When defining or editing a conference profile, you can define the Speaker Change Threshold. Select the desired threshold: • Auto (Default, 3 seconds) • • • 1.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The New Profile - IVR dialog box opens. 16 If required, set the following parameters: Table 2-15 New AVC CP Profile - IVR Parameters Field/Option Description Conference IVR Service The default conference IVR Service is selected. You can select another conference IVR Service if required.
Chapter 2-Conference Profiles The New Profile - Recording tab opens. 18 Define the following parameters: Table 2-16 New AVC Profile - Recording Parameters Parameter Description Enable Recording Select this check box to enable the Recording settings. If no Recording Links are found an error message is displayed. Recording Link Select the Recording Link to be used for conference recording.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-16 New AVC Profile - Recording Parameters (Continued) Parameter Description Display Recording Icon This option is automatically selected to display a Recording Indication to all conference participants informing them that the conference is being recorded. The Recording participant does not support H.264 High Profile. If recording a conference that is set to H.
Chapter 2-Conference Profiles Define the following parameters: Table 2-17 New AVC CP Profile - Site Names Parameters Field Description Display Mode Select the display mode for the site names: • Auto - Display the Site Names for 10 seconds whenever the Video Layout changes. • • On - Display the Site Names for the duration of the conference. Off (default) - Do not display the Site Names.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-17 New AVC CP Profile - Site Names Parameters (Continued) Field Description Display Position Select the pre-set position for the display of the Site Names. Selection Site Names Position LeftTop (Default) Top RightTop LeftMiddle RightMiddle 2-36 Polycom, Inc.
Chapter 2-Conference Profiles Table 2-17 New AVC CP Profile - Site Names Parameters (Continued) Field Description Display Position (cont.) LeftBottom Bottom RightBottom Polycom, Inc. Custom The current Site Names display position becomes the initial position for Site Names position adjustments using the Horizontal and Vertical Position sliders. Horizontal Position Move the slider to the left to move the horizontal position of the Site Names to the left within the Video Windows.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 20 For CP Conferences only: Click the Message Overlay tab to display the Message Overlay dialog box. Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display. For more details, see "Message Overlay for Text Messaging” on page 2-55.
Chapter 2-Conference Profiles Table 2-18 New AVC Profile - Message Overlay Parameters (Continued) Field Description Content Enter the message text. The message text can be up to 50 Chinese characters. Font Size Click the arrows to adjust the font size (points) for the Message Overlay display. Range: 9 - 32 Default: 24 Note: In some languages, for example Russian, when a large font size is selected, both rolling and static messages may be truncated if the message length exceeds the resolution width.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-18 New AVC Profile - Message Overlay Parameters (Continued) Field Description Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: • • • Static Slow Fast Default: Slow As the fields are modified the Preview changes to show the effect of the changes.
Chapter 2-Conference Profiles Selective registration is enabled by assigning a conference Profile in which registration is configured to the required conferencing entities. Assigning a conference Profile in which registration is not configure to conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Defining SVC Conferencing Profiles To define SVC Only Profile: 1 In the RealPresence Collaboration Server Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. By default, the Profile is set to CP and SVC Conferencing Mode. 3 2-42 In the Conferencing Mode list, select SVC Only to define an SVC Profile. Polycom, Inc.
Chapter 2-Conference Profiles The profile tabs and options change accordingly and only supported options are available for selection. Unsupported options are disabled (grayed out). 4 Define the Profile name and, if required, the Profile - General parameters: Table 2-20 New SVC Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 2-20 New SVC Profile - General Parameters (Continued) Field/Option Description Routing Name Enter the Profile name using ASCII characters set. The Routing Name can be defined by the user or automatically generated by the system if no Routing Name is entered as follows: • If an all ASCII text is entered in Display Name, it is used also as the Routing Name.
Chapter 2-Conference Profiles 6 Define the following supported parameters: Table 2-21 New SVC Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted. • • No Encryption - Encryption is disabled for the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 7 Click the Video Quality tab. The New Profile – Video Quality dialog box opens. 8 Define the following parameters: Table 2-22 New SVC Profile - Video Quality Parameters Field/Option Description Content Video Definition 2-46 AS-SIP This option is not supported with RealPresence Collaboration Server 800s. Multiple Content Resolutions This option is not supported with RealPresence Collaboration Server 800s.
Chapter 2-Conference Profiles 9 Click the Video Settings tab. The New Profile - Video Settings dialog box opens. All the options are disabled as the SVC endpoint controls the video layout and Lecture Mode is not supported in SVC conferences. Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 10 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 11 Define the following parameters: Table 2-23 New SVC Profile - Audio Settings Parameters Field/Option Description Mute participant except lecturer This option is not supported in SVC conferences. Speaker Change Threshold The Speaker Change Threshold is the amount of time a participant must speak continuously before becoming the speaker.
Chapter 2-Conference Profiles The New Profile - IVR dialog box opens. 13 If required, set the following parameters: Table 2-24 New SVC Profile - IVR Parameters Field/Option Description Conference IVR Service The default Conference IVR Service is selected. You can select another conference IVR Service if required.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, and SIP Factories with SIP servers is done per conferencing entity. This allows better control of the number of entities that register with each SIP server. Selective registration is enabled by assigning a conference Profile in which registration is configured for the required conferencing entities.
Chapter 2-Conference Profiles Table 2-25 New SVC Profile - Network Services Parameters (Continued) Parameter Description Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference. 16 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CP Conferencing Additional Information This section includes detailed explanation of various CP Profile settings. Site Names Definition Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window.
Chapter 2-Conference Profiles — Picture Skins - Site Names text is displayed with a background. Plain Skins Picture Skins Site Names Display Position The Site Names display position is controlled using three fields in the Site Names tab: • Display Position drop-down menu • Horizontal Position slider • Vertical Position slider Using these three fields, the position at which the Site Names are displayed in the Video Windows can be set by: Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Selecting a preset position from the drop-down menu in the Display Position field >> In the Display Position drop-down menu select a preset position for Site Names display.
Chapter 2-Conference Profiles Message Overlay for Text Messaging Message Overlay allows the operator or administrator to send text messages to a single, several or all participants during an ongoing conference. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • If during the ongoing conference the Show Number of Participants DTMF option (default DTMF *88) is used, when the displayed number of participants is removed, the message overlay text is also removed. • Participants that have their video suspended do not receive Message Overlays messages. • Message Overlay text messages cannot be sent via the Content channel.
Chapter 2-Conference Profiles Exporting All Conference Profiles from an MCU To export all Conference Profiles from an MCU: 1 In the RealPresence Collaboration Server Management pane, expand the Rarely Used list. 2 Click the Conference Profiles button. The Conference Profiles are displayed in the List pane. 3 Click the Export Conference Profiles button or right-click the Conference Profiles pane, and then click Export Conference Profiles. The Conference Profile - Export dialog box is displayed.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Exporting Selected Conference Profiles You can select a single Conference Profile or multiple Conference Profiles and export them to a file to be imported to other MCUs in your environment. To export selected Conference Profiles: 1 In the Conference Profiles pane, select the profiles you want to export. 2 Right-click the selected Conference Profiles, and then click Export Selected Conference Profiles.
Chapter 2-Conference Profiles The Conference Profiles are displayed in the List pane. 3 Click the Import Conference Profiles button or right-click the Conference Profiles pane, and then click Import Conference Profiles. The Conference Profile - Import dialog box is displayed. 4 In the Import Path field, click Browse to navigate to the path and file name of the exported Conference Profiles you want to import. 5 Click OK to import the Conference Profiles.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 6 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. 2-60 Polycom, Inc.
3 Additional Conferencing Information Various conferencing modes and video features require additional settings, such as system flag settings, conference parameters and other settings.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP BFCP Content Capabilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP • H.323/ H.239 • H.323 /Polycom People+Content Guidelines: For SIP Clients that support both BFCP/TCP and BFCP/UDP: • The preferred protocol is BFCP/UDP.
Chapter 3-Additional Conferencing Information The Collaboration Server’ s Content sharing determined by the System Flag’s settings and SIP Client capabilities are summarized in Table 3-1. Table 3-1 System Flag - SIP_BFCP_DIAL_OUT_MODE SIP Client: BFCP Support Flag Value UDP AUTO (Default) UDP TCP BFCP/UDP selected as Content sharing protocol. TCP BFCP/TCP selected as Content sharing protocol. Cannot share Content. Cannot share Content. UDP and TCP BFCP/UDP selected as Content sharing protocol.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Content parameters are defined in the Conference Profiles - Video Quality dialog box. The parameters change according to the Conferencing Mode. CP Conferencing Mode SVC Conferencing Mode 3-4 Polycom, Inc.
Chapter 3-Additional Conferencing Information Mixed CP and SVC Conferencing Mode 1 In the Content Video Definition section, select the Content Settings and Protocol as follows: Table 3-2 H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 3-2 H.239 Content Options (Continued) Field Description Content Protocol • H.263 (AVC CP Only) • • • • Use this option when most of the endpoints support H.263 and some endpoints support H.264. H.263 & H.264 Auto Selection (AVC CP Only Default) • Content is shared using H.263 if a mix of H.263-supporting and H.264-supporting endpoints are connected. • Content is shared using H.264 if all connected endpoints have H.
Chapter 3-Additional Conferencing Information Content Settings The Content channel can transmit one of the following modes: • Graphics – for standard graphics. This is the default mode in AVC conferences and the only supported mode for SVC conferences. • Hi-res Graphics (AVC CP Only) – requiring a higher bit rate, for high quality display or highly detailed graphics. • Live Video (AVC CP Only) – highest bit rate, for video clips or live video display.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 3-4 Content - Maximum Resolution, Frames/Second per Bit Rate Allocation Bit Rate Allocated to Content Channel (Kbps) Content Maximum Resolution Frames/Second From 64 and less than 512 H.264 HD720p 5 From 512 and up to 1536 H.264 HD720p 30 SVC Only and Mixed CP and SVC Content Setting The Content channel is transmitted in Graphics mode only. Content Protocols Two Content Protocols can be used for sharing content: • H.
Chapter 3-Additional Conferencing Information H.263 (AVC CP Conferences) Select this option when most of the endpoints support H.263 and some endpoints support H.264. In such a case, all endpoints will share content using the H.263 protocol, and this protocol will not change throughout the conference (fixed mode). Bit rate allocation to the Content channel by the Collaboration Server is dynamic according to the conference line rate and Content Settings selected for the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In order to change the System Flag values, the flags must be manually added to the System Configuration. For more information see "Modifying System Flags” on page 21-1. Table 3-5 H.
Chapter 3-Additional Conferencing Information H.264 Cascade and SVC Optimized The H.264 Cascade and SVC Optimized option maintains content quality and minimizes the amount of content refreshes that occur in large cascading conferences when participants connect or disconnect from the conference. This option is the only available option automatically selected in SVC Only conferencing Mode and mixed CP and SVC Conferencing Mode. The H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Enabling H.264 Cascade and SVC Optimized Content Sharing in AVC CP Conferences When H.264 Cascade and SVC Optimized is selected as the Content Protocol, an additional field, Content Resolution is displayed in the Content Video Definition pane. In SVC Conferencing Mode and CP and SVC Conferencing Mode, the Content Resolution option is disabled.
Chapter 3-Additional Conferencing Information When the lower Content Resolution HD720/5 is selected, the conference Content Rate is set to 256 kbps. This will enable the endpoints that connect to the conference at a Line Rate of at least 768 kbps to receive content in the Content channel. Endpoints that connect to the conference at a line rate lower than 768Kbps, will not receive content. • If the Content Settings selection is Hi Resolution Graphics.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed. These Content Line Rates are based on and will vary according to the selected Conference Line Rate.
Chapter 3-Additional Conferencing Information If H.264 Cascade and SVC Optimized is the selected Content Protocol, a Content Resolution must be selected. 3 Table 3-12 lists the Cascade Resolutions available for the various Conference Content Rates. . Table 3-7 H.264 Cascade and SVC Optimized - Cascade Resolutions H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • The Exclusive Content Mode is enabled or disabled by a check box in the in the Advanced tabs of the Conference Profile. The check box is cleared (feature is disabled) by default. AVC CP and CP and SVC Conference Profile - Advanced SVC Conference Profile Advanced • Exclusive Content Mode can be enabled or disabled during an ongoing conference using the Conference Properties - Advanced dialog box.
Chapter 3-Additional Conferencing Information • — YES - only the designated Lecturer can be the Content Token holder. In Exclusive Content Mode, if an endpoint attempts to send Content a few seconds after another endpoint sent Content, the Content stream it is receiving is momentarily interrupted by a slide which is displayed for a few seconds before the normal Content stream is resumed.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Giving and Cancelling Token Ownership (AVC Participants) To give token ownership: 1 In the Participants list, right click the AVC-enabled endpoint that is to receive Content Token ownership. 2 Select Change To Content Token Owner in the drop-down menu. The endpoint receives ownership of the Content Token and an indication icon is displayed in the Role column of the participant’s entry in the Participants list.
Chapter 3-Additional Conferencing Information 2 Select Cancel Content Token Owner in the drop-down menu. Content Token ownership is cancelled for the endpoint. Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a result of a problematic network connection. The frequent refresh requests cause frequent refresh of the Content display and degrade the viewing quality.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Video Preview (AVC Only Participants) Collaboration Server users can preview the video sent from the participant to the conference (MCU) and the video sent from the conference to the participant. It enables the Collaboration Server users to monitor the quality of the video sent and received by the participant and identify possible quality degradation.
Chapter 3-Additional Conferencing Information • DirectX is installed • DirectDraw Acceleration must be enabled and no other application is using the video resource • Hardware acceleration must be enabled Testing your Workstation To ensure that your workstation can display the video preview window: 1 In Windows, click Start > Run. The Run dialog box opens. 2 In the Open field, type dxdiag and press the Enter key or click OK. A confirmation message is displayed. 3 Click Yes to run the diagnostics.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Previewing the Participant Video To preview the participant video: 1 List the conference participants in the Participants pane. 2 Right-click the participant whose video you want to preview and then click one of the following options: — View Participant Sent Video - to display the video sent from the participant to the conference. — View Participant Received Video - to display the video sent from the conference to the participant.
Chapter 3-Additional Conferencing Information Auto Scan and Customized Polling in Video Layout (CP Only) Auto Scan enables a user to define a single cell in the conference layout to cycle the display of participants that are not in the conference layout. Customized Polling allows the cyclic display to be set to a predefined order for a predefined time period. The cyclic display only occurs when the number of participants is larger than the number of cells in the layout.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 If Auto Layout check box is selected, clear it. 4 In the video layout cell to be designated for Auto Scan, click the drop-down menu button and select Auto Scan. 5 Select from the Auto Scan Interval(s) drop-down list the scanning interval in seconds. 6 Click the Apply button to confirm and keep the Conference Properties dialog box open. -orClick OK to confirm and close the Conference Properties dialog box.
Chapter 3-Additional Conferencing Information 2 Optional. Add a participant to the list of participants to be Auto Scanned: 3 — Click on the participant’s name in the All Participants list and then click the Add button to move the participant to the Scanning Order pane. Optional. Delete a participant from the list of participants to be Auto Scanned: 4 — Click on a participant’s name in the Scanning Order list and then click the Delete button to move the participant back to the All Participants pane.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP Encryption The ENABLE_SIRENLPR_SIP_ENCRYPTION System Flag enables the SirenLPR audio algorithm when using encryption with the SIP protocol. The default value of this flag is NO meaning SirenLPR is disabled by default for SIP participants in an encrypted conference. To enable SirenLPR the System Flag must be added to system.cfg and its value set to YES. Mono The Siren 22, G.
Chapter 3-Additional Conferencing Information Stereo The Siren 22Stereo, G.719Stereo and SirenLPR audio algorithms are supported at the following bit rates. Table 3-9 Siren22Stereo, G.719Stereo and SirenLPR vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_128k SirenLPRStereo_128k 1024 G.719Stereo_128k Siren22Stereo_96k SirenLPRStereo_96k G.719Stero_96k 512 Siren14Stero_96k SirenLPRStereo_64k G.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Media Encryption Encryption is available at the conference and participant levels, based on AES 128 (Advanced Encryption Standard) and is fully H.233/H.234 compliant and the Encryption Key exchange DH 1024-bit (Diffie-Hellman) standards.
Chapter 3-Additional Conferencing Information • Conference level encryption must be set in the Profile, and cannot be changed once the conference is running. • If an endpoint connected to an encrypted conference stops encrypting its media, it is disconnected from the conference. • In Cascaded conferences, the link between the cascaded conferences must be encrypted in order to encrypt the conferences.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The same system behavior can be applied to undefined participants, depending on the setting of the System Flag FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE: • When set to NO and the conference encryption in the Profile is set to “Encrypt When Possible”, both Encrypted and Non-encrypted undefined participants can connect to the same conferences, where encryption is the preferred setting.
Chapter 3-Additional Conferencing Information Table 3-10 Connection of Defined and Undefined H.323, SIPParticipants to the Conference Based on the Encryption Settings (Continued) Defined Participant Conference Encryption Setting Encrypt When Possible Encryption Setting Auto Connection status All defined participants except dial-out SIP participants: Connect encrypted - Endpoints with encryption capabilities. Connect non-encrypted endpoints without encryption capabilities.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 3-11 Connection of Undefined Participants to the Entry Queue Based on the Encryption Settings (Continued) Entry Queue Encryption Setting Undefined Participant Connection to the Entry Queue *Flag = No *Flag = YES Encrypt All Connected only if encrypted. Non-encrypted endpoints are disconnected Connected only if encrypted.
Chapter 3-Additional Conferencing Information Recording Link Encryption Recording Links are treated as regular participants, however the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF System Flag must be set to YES if a non-encrypted Recording Link is to be allowed to connect to an encrypted conference. Table 3-18 summarizes the connection possibilities for a Recording Link that is to be connected to a conference for each of the conference profile and Entry Queue encryption options.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dialog box, select one of the following Encryption options: — Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
Chapter 3-Additional Conferencing Information To enable encryption at the participant level: >> In the Participant Properties – Advanced dialog box, in the Encryption list, select one of the following options: Auto, On, or Off. — Auto - The participant inherits the conference/Entry Queue encryption setting. The participant connects as encrypted only if the conference is defined as encrypted. — Yes - The participant joins the conference/Entry Queue as encrypted.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video). An encrypted participant who is unable to join a conference is disconnected from the conference.
Chapter 3-Additional Conferencing Information Causes of Packet Loss Network congestion within a LAN or WAN, faulty or incorrectly configured network equipment or faulty cabling are among the many causes of Packet Loss.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. 3-38 Polycom, Inc.
Chapter 3-Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Network Quality Indication (AVC Only) If network quality issues occur, the Network Quality icon provide information to participants about their own network quality and that of other participants displayed in the cells of the conference Video Layout.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Network Quality Levels Network quality is determined by the percentage of packet loss according to the following default threshold values: • Packet loss less than 1% is considered Normal • Packet loss in the range of 1% - 5% is considered Major • Packet loss above 5% is considered Critical. Major and Critical states are indicated with yellow and red indicator bars respectively.
Chapter 3-Additional Conferencing Information — The media transmitted from the endpoint to the RMX (Video in).
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For more information see "Manually Adding and Deleting System Flags” on page 21-12. Lecture Mode (AVC CP Only) Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking.
Chapter 3-Additional Conferencing Information To select the lecturer and enable the Lecture Mode while starting the conference: >> In the Conference Properties - Participant dialog box, enable the Lecture Mode in one of the following methods: Selecting a defined participant: a Add participants to the conference either from the Address book or by defining new participants. b In the Lecturer field, select the lecturer from the list of the defined participants.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2 In the Conference Properties - Video Settings dialog box, in the Lecturer field, select the lecturer from the list of the connected participants. Defined dial out participants and dial in participants are considered to be two separate participants even if they have the same IP address/number.
Chapter 3-Additional Conferencing Information Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. >> In the Profile Properties - Video Settings dialog box, select the Lecturer View Switching check box. This option is activated when the conference includes more sites than windows in the selected layout.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resumes standard conferencing. Forcing is enabled at the Conference level only.
Chapter 3-Additional Conferencing Information • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Muting Participants Except the Lecturer (AVC CP Only) When the Mute Participants Except Lecturer option in the Conference Profile is enabled, the audio of all participants in the conference except for the lecturer can be automatically muted upon connection to the conference.
Chapter 3-Additional Conferencing Information Enabling the Mute Participants Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab. When the Mute Participants Except Lecturer option is enabled and a conference has started, the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted. Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Auto Terminate is disabled in Permanent Conferences. • If participants disconnect from the Permanent Conference, resources are released. • Entry Queues, Conference Reservations and SIP Factories cannot be defined as Permanent Conferences.
4 Video Protocols and Resolution Configuration for CP Conferencing Video Resolutions in AVC-based CP Conferencing The following video resolution information applies to AVC Conferencing Mode. For a description of resolutions for SVC Conferencing Mode see “SVC-based Conferencing”. The Polycom® RealPresence® Collaboration Server always attempts to connect to endpoints at the highest line rate defined for the conference.
RealPresence Collaboration Server 800s Administrator’s Guide • In panoramic Video Layouts: — SD: Participants that send CIF also receive CIF. — HD: the Collaboration Server transmits HD and receives SD or lower resolutions, the Collaboration Server scales images from SD to HD resolution. H.264 High Profile Support in CP Conferences The H.264 High Profile is a new addition to the H.264 video protocol suite.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing Table 4-1 Video Quality vs. Line Rate (Continued) Video Quality Endpoint Line Rate Kbps Resolution Frame Rate 4CIF 15 384 - 1920+ The Collaboration Server Web Client supports monitoring of H.263 4CIF information. The H.245 or SDP tab includes the additional information. The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide.
RealPresence Collaboration Server 800s Administrator’s Guide • Resource Optimized System resource usage is optimized by allowing high resolution connections only at high line rates and may result in lower video resolutions (in comparison to other resolution configurations) for some line rates. This option allows to save MCU resources and increase the number of participant connections.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. Figure 4-2 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Video Quality Optimized Figure 4-3 Resolution usage for H.264 High Profile and H.
RealPresence Collaboration Server 800s Administrator’s Guide Default Minimum Threshold Line Rates and Resource Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing Modifying the Resolution Configuration The Resolution Configuration dialog box is accessed by clicking Setup > Resolution Configuration in the Collaboration Server Setup menu. Clicking the Detailed Configuration button toggles the display of the Detailed Configuration pane, which displays sliders for modifying minimum connection threshold line rates for endpoints that support H.264 Base Profile or High Profile.
RealPresence Collaboration Server 800s Administrator’s Guide Maximum CP Resolution Pane The Collaboration Server can be set to one of the following Maximum CP Resolutions: • HD 720p30 • SD 30 • CIF 30 Limiting Maximum Resolution Before a selection is made in this pane, the Maximum CP Resolution of the system is determined by the MAX_CP_RESOLUTION System Flag. Resolution Configuration - Detailed H.264 High Profile allows higher quality video to be transmitted at lower bit rates.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing Base Profile / High Profile Resolution Slider Panes These Video Quality settings are selected per conference and are defined in the conference Profile and they determine the resolution matrix that will be applied globally to all conferences. The resolution matrix is determined by the resolution configuration and can be viewed in the Resolution Configuration sliders.
RealPresence Collaboration Server 800s Administrator’s Guide Additional Video Resolutions The following higher video quality resolutions are available: • CIF 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps. • WSD 848 x 480 pixels at 50 fps. • W4CIF 1024 x 576 pixels at 30 fps.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing • HD720p30 resolution is supported at bit rates greater than 600 kbps. The following table summarizes the resolutions supported at the various bit rates. Table 4-3 RTV - Resolution by Bit Rate Resolution QCIF Bitrate Bitrate <180kbps CIF30 180kbps < Bitrate < 250kbps VGA (SD30) 250kbps < Bitrate < 600kbps * 600kbps < Bitrate * HD720p30 * Dependant on the PC’s capability • System Resource usage is the same as for the H.
RealPresence Collaboration Server 800s Administrator’s Guide Participant Settings When defining a new participant or modifying an existing participant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properties General tab. SIP The participants Video Protocol in the New Participant or Participant Properties - Advanced tab should be left at (or set to) its default value: Auto.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab. Controlling Resource Allocations for Lync Clients Using RTV Video Protocol The number of resources used by the system to connect a Lync client with RTV is determined according to the conference line rate and the Maximum video resolution set in the Conference Profile.
RealPresence Collaboration Server 800s Administrator’s Guide The following table summarizes the Collaboration Server resources allocated to a Lync Client based on the MAX_RTV_RESOLUTION flag setting, the connection line rate and the video resolution.
Chapter 4-Video Protocols and Resolution Configuration for CP Conferencing The following table describes the number of allocated video resources for each video resolution when using the RTV protocol. Table 4-6 Allocated video resolutions per video resolution Selected Video Resolution Number of Allocated Video Resources HD720p 3 VGA 1.
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5 Cascading Conferences Cascading information applies to AVC Conferencing Mode (CP and mixed CP and SVC) only. Cascading is not supported with SVC Conferencing Mode. Cascading enables administrators to connect one conference directly to one or several conferences, depending on the topology, creating one large conference. The conferences can run on the same MCU or different MCUs.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide During Cascading Video layout of Conf. B in window of Conf. A Video layout of Conf. A in window of Conf.
Chapter 5-Cascading Conferences Basic Cascading In this topology, a link is created between two conferences, usually running on two different MCUs. The MCUs are usually installed at different locations (states/countries) to save long distance charges by connecting each participant to their local MCU, while only the link between the two conferences is billed as long distance call.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Automatic Identification of the Cascading Link The system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ). The master-slave relationship is randomly defined by the MCUs during the negotiation process of the connection phase. 5-4 Polycom, Inc.
6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is automatically activated when the first participant dials into it. Meeting Rooms can be activated as many times as required. Once activated, a Meeting Room functions as any ongoing conference. The conferencing Mode of the Meeting Room is determined by the Profile assigned to it.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RealPresence Collaboration Server Management pane, in the Frequently Used list, click the Meeting Rooms button . The Meeting Rooms List is displayed. Meeting Room List Meeting Room Toolbar Access to Meeting Rooms An active Meeting Room becomes an ongoing conference and is monitored in the same way as any other conference.
Chapter 6-Meeting Rooms Table 6-2 Meeting Rooms List Columns (Continued) Field Polycom, Inc. Description ID Displays the Meeting Room ID. This number must be communicated to H.323 conference participants to enable them to dial in. Duration Displays the duration of the Meeting Room in hours using the format HH:MM (default 01:00). Conference Password The password to be used by participants to access the Meeting Room. If blank, no password is assigned to the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Meeting Room Toolbar & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Table 6-3 Toolbar button Meeting Room Toolbar and Right-click Menus Right-click menu Description New Meeting Room Select this button to create a new Meeting Room. Delete Meeting Room Select any Meeting Room and then click this button to delete the Meeting Room.
Chapter 6-Meeting Rooms Microsoft Lync users can connect a Collaboration Server Meeting Room to a conference running on the Microsoft A/V MCU. This allows Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference. For more information, see "Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference” on page I-33. Polycom, Inc.
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7 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference according to the Conference ID they enter. The Entry Queue remains in a passive state when there are no callers in the queue (in between connections) and is automatically activated once a caller dials its dial-in number.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are: Table 7-1 Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required. Routing Name DefaultEQ The default Routing Name cannot be changed. ID 1000 Profile name Factory_Mixd_CP_SVC_Video_Profile. Profile Bit Rate is set to 1920Kbps. Entry Queue Service Entry Queue IVR Service.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories 2 In the Entry Queues list pane, click the New Entry Queue The New Entry Queue dialog box opens. 3 Define the following parameters: button. Table 7-2: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 7-2: Entry Queue Definitions Parameters (Continued) Option Description Routing Name Enter a name using ASCII text only. If no Routing Name is entered, the system automatically assigns a new name as follows: • If an all ASCII text is entered in Display Name, it is used also as the Routing Name.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories Listing Entry Queues To view the list of Entry Queues: >> In the RealPresence Collaboration Server Management - Rarely Used pane, click Entry Queues. The Entry Queues are listed in the Entry Queues pane. You can double-click an Entry Queue to view its properties. Modifying the EQ Properties To modify the EQ: >> In the Entry Queues pane, either double-click or right-click and select Entry Queue Properties of the selected Entry Queue in the list.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide To designate an Entry Queue as Transit Entry Queue: 1 In the Collaboration Server Management - Rarely Used pane, click Entry Queues. 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue. The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transit Entry Queue setting: 1 In the Collaboration Server Management - Rarely Used pane click Entry Queues.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories • Operator Assistance must be disabled in the IVR Service assigned to this Entry Queue. • Only the conference ID prompts should be configured. Other prompts are not supported in IVR Service Provider Only configuration. • H.323 calls to this Entry Queue are rejected. • The DMA must be configured to locate the IVR Service Provider Only Entry Queue on the Collaboration Server.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. The default SIP Factory uses the conferencing ID 7001. If a SIP Factory is being used do not assign this ID to any conferencing entity, including conferences, reservations, and meeting rooms.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories 3 Define the following parameters: Table 7-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or Lync server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities and to connect to them directly from the Buddy List. Guidelines • The Entry Queue or SIP Factory must be added to the Active Directory as a User.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories When SIP registration is not enabled in the conference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address. • Failed - Registration with the SIP Server failed.
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8 Address Book The Address Book stores information about the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint. By utilizing the Address Book you can quickly and efficiently assign or designate participants to conferences. Groups defined in the Address Book help facilitate the creation of conferences.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane The Address Book contains two panes: • Navigation pane - contains the hierarchical tree and All Participants list • List pane - displays the list of all the members of the selected group and sub-groups.
Chapter 8-Address Book To move up to the next level and view the members in the upper level: >> Double-click the navigation arrow button in the group members pane. To collapse a group: >> Double-click the group name or click the Collapse button.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header. The Address Book pane closes and a tab is displayed at the right edge of the screen. >> Click the tab to re-open the Address Book.
Chapter 8-Address Book Participant Groups A group is a predefined collection of participants. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team” that contains the endpoints of all members of the marketing team. Groups can contain participants and sub-groups.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 8-2 Groups Drop-down Menu Actions (Continued) Action Description Delete Group Deletes the group and all of its members. This action displays a message requesting confirmation to delete the group and all members connected with the group.
Chapter 8-Address Book Adding a New participant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book. Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template. To add a new participant to the Address Book: 1 In the Address Book - Navigation pane, select the group to where you want to add the new participant.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 Define the following fields: Table 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collaboration Server Web Client. The Name field can be modified using Unicode encoding. • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Chapter 8-Address Book Table 8-3 New Participant – General Properties (Continued) Field Description Alias Name/Type (H.323 Only) If you are using the endpoint’s alias and not the IP address, first select the type of alias and then enter the endpoint’s alias: • • • H.323 ID (alphanumeric ID) E.164 (digits 0-9, * and #) Email ID (email address format, e.g. abc@example.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 8-3 New Participant – General Properties (Continued) Field Description Extension/Identifier String Dial-out participants that connect to an external device such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect.
Chapter 8-Address Book 5 Define the following Advanced parameters: Table 8-4 New Participant – Advanced Properties Field Description Video Bit Rate / Auto The Auto check box is automatically selected to use the Line Rate defined for the conference. Note: This check box cannot be cleared when defining a new participant during an ongoing conference. To specify the video rate for the endpoint, clear this check box and then select the required video rate.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 8-4 New Participant – Advanced Properties (Continued) Field Description Cascaded If this participant is used as a link between conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU. • Master, if the participant is defined in a conference running on the Master MCU. It enables the connection of one conference directly to another conference using an H.323 connection only.
Chapter 8-Address Book The Participant Properties window opens. b Click the Add to Address Book button. If the participant name is already listed in the All Participants list, an error message is displayed. In such a case, change the name of the participant before adding the participant to the address book. Modifying Participants in the Address Book When required, you can modify the participant’s properties.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 4 Click OK. The changes to the participant’s properties are updated. Deleting Participants from the Address Book To delete participants from the Address Book: 1 In the Address Book - Navigation pane, select the group where the participant to delete is listed.
Chapter 8-Address Book 2 In the Address Book - List pane, select the participant you want to copy. 3 Right-click the selected participant and select one of the following functions from the drop-down menu: Table 8-5 Copy/Cut Functions Function Description Copy Participant Copies the participant to be pasted into an additional group. Cut Participant Moves the participant from the current group to a different group.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Searching the Address Book You can search the Address Book for a participant’s name or a group name only on the currently selected group/level. To search for participants or groups in the current selected level: 1 In the Address Book Navigation pane, select the group/level within to run the search. 2 In the Address Book toolbar, activate the search option by clicking the Find field.
Chapter 8-Address Book A drop-down menu is displayed containing all the matching patterns that can be applied to the selected field. Filtering Options Selected Column Filter Button 3 Click the matching pattern to be applied. The filtered list is displayed with a filter indicator ( ) displayed in the selected column heading. Example: If the user selects 172.21.41.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 Select the (Custom) option from the drop-down list. Selected Column Filter Button The Custom Filtering dialog box opens. 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41. 5 Optional. Click the Add Condition button to define additional filtering patterns to further filter the list and fine tune your search.
Chapter 8-Address Book The filtered list is displayed with an active filter (blue) indicator ( ) displayed in the selected column heading. For example, if the filtering pattern is 41, the participants list includes all the endpoints that contain the numerals 41 in their name. Clearing the Filter To clear the filter and display all entries: 1 In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. 2 Click (All).
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Obtaining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site name) with the name defined in the Address Book.
Chapter 8-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide When importing an Address Book, participants with exact names in the current Address Book will be overwritten by participants defined in the imported Address Book. 4 Click Open. You will return to the Import File dialog box. 5 Click OK. The Address Book is imported and a confirmation message is displayed at the end of the process. 6 Click Close.
Chapter 8-Address Book Collaboration Server Side 1 On the Collaboration Server menu, click Setup > System Configuration. The System Flags - MCMS_PARAMETERS_USER dialog box opens. 2 Modify the values of the following flags: For more information, see "Modifying System Flags” on page 21-1. Table 8-7 3 System Flags for CMA Address Book Integration Flag Description EXTERNAL_CONTE NT_DIRECTORY The Web Server folder name.
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9 Reservations The Reservations option enables users to schedule conferences. These conferences can be launched immediately or become ongoing, at a specified time on a specified date. Scheduling a conference reservation requires definition of conference parameters such as the date and time at which the conference is to start, the participants and the duration of the conference. Scheduled conferences (Reservations) can occur once or repeatedly, and the recurrence pattern can vary.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • Resources are reserved for participants at the highest video resolution supported by the Line Rate specified in the conference Profile and up to the maximum system video resolution specified by the Resolution Configuration dialog box. • When a new Reservation is created in the Reservation Calendar, the effect of the new Reservation (including its recurrences) on available resources is checked.
Chapter 9-Reservations Using the Reservation Calendar To open the Reservation Calendar: >> In the RealPresence Collaboration Server Management pane, click the Reservation Calendar button ( ). Reservations Reservations Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Toolbar Buttons The toolbar buttons functions are described in Table 9-1. Table 9-1 Reservations – Toolbar Button Description New Reservation Create a new reservation. The date and time of the new reservation is set according to the highlighted blocks on the Reservation Calendar. Delete Reservation Click to delete the selected reservation.
Chapter 9-Reservations Week View By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed. Today View The current date (Today), highlighted in orange, can be viewed in both Week View and Day View. Current Date (Today) Day View Week View List View List View does not have a calendar based format. All Reservations are listed by: • Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • • • ID Internal ID Start Time • • • Status Conference Password Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Changing the Calendar View To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Show Day ( Day View. ) to change to or In Day View: In the Reservation Calendar toolbar, click Show Week ( Week View.
Chapter 9-Reservations To view Today (the current date): >> In Week View or Day View, in the Reservation Calendar toolbar, click the Today ( button to have the current date displayed within the selected view. ) Week View Day View Current Date (Today) To change to List View: 1 In the Reservation Calendar toolbar, click, the Reservations List ( ) button. The Reservations List is displayed. 2 Optional. Sort the data by any field (column heading) by clicking on the column heading.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: • Method I – Creating a reservation with default duration of 1 hour • Method II – Creating a reservation with default duration of ½ hour • Method III – Interactively define the reservation duration Each method requires the selection of a starting time slot in the Reservation Calendar.
Chapter 9-Reservations Example: The following click & drag sequence would select a reservation for Tuesday, August 12, 2008, starting at 01:00 with a duration of 4 hours. Date: Tuesday, August 12, 2008 Start Time 01:00 Click Drag Duration 4 Hours Release The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box. To create a new reservation: 1 Open the Reservation Calendar. 2 Select a starting time slot.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference. Therefore, any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference.
Chapter 9-Reservations 5 Adjust the new reservation’s schedule by modifying the fields as described in Table 9-2. Table 9-2 New Reservation – Schedule Tab Field Start Time End Time Recurring Meeting Polycom, Inc. Description Select the Start Time of the Reservation. Select the End Time of the Reservation. • The Start/End Times of the Reservation are initially taken from the time slot selected in the Reservation Calendar.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 9-2 New Reservation – Schedule Tab (Continued) Field Recurrence Pattern Description Daily If Daily is selected, the system automatically selects all the days of the week. To de-select days (for example, weekends) clear their check boxes. Weekly If Weekly is selected, the system automatically selects the day of the week for the Reservation from the day selected in the Reservation Calendar.
Chapter 9-Reservations 6 Click the Participants tab. Participants List The fields are the same as for the New Conference – Participants tab, described in the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Participants Tab” on page 3-16.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide If 3 recurrences of the reservation are created: Display Name for occurrence 1: Sales_00001 Display Name for occurrence 2: Sales_00002 Display Name for occurrence 3: Sales_00003 Managing Reservations Reservations can be accessed and managed via all the views of the Reservations List.
Chapter 9-Reservations The cursor changes to a vertical double arrow ( bottom sides of the square. ) when it is moved over the top and Click & Drag to Change Start Time Click & Drag to Move Reservation Click & Drag to Change End Time To move the Reservation to another time slot: 1 Select the Reservation. 2 Hold the mouse button down and drag the Reservation to the desired time slot. 3 Release the mouse button. To change the Reservation’s Start time: 1 Select the Reservation.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before the Collaboration Server time change are not updated accordingly (although their start times appear correctly in the Reservations list, when checking the reservation properties the start time is incorrect).
Chapter 9-Reservations 3 Click the arrows of the Offset - Hours box to indicate the number of hours to add or subtract from the current start time; a positive value indicates adding time, while minus (-) indicates subtracting time. 4 Click the arrows of the Offset - minutes box to indicate the number of minutes to add or subtract from the current start time of the reservations. Increments or decrements are by 15 minutes.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active.
10 Operator Assistance & Participant Move Operator conferences and participant move are supported in AVC CP Conferencing Mode only. Users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference. • Participants have problems connecting to conferences, for example, when they enter the wrong conference ID or password.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. • The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines • An Operator conference can only run in Continuous Presence mode. 10-2 • Operator conference is defined in the Conference Profile.
Chapter 10-Operator Assistance & Participant Move Defining the Components Enabling Operator Assistance To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. • A Conference Profile with the Operator Conference option enabled. • An active Operator conference with a connected Operator participant.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide password request for Dial-in and Dial-out participant connections. For more information, see Table 17-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 17-11. 10 Select the various audio messages that will be played in each case. For more information, see Table 17-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 17-11. 11 Click the General tab.
Chapter 10-Operator Assistance & Participant Move The Operator Assistance dialog box opens. 18 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 19 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 9 Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory. 11 Click the Operator Assistance tab. The Operator Assistance dialog box opens.
Chapter 10-Operator Assistance & Participant Move 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile general parameters. For more details, see Table 2-8, “New AVC CP Profile - General Parameters,” on page 2-20. 4 Click the Operator Conference check box. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. 6 Polycom, Inc. Define the Profile Advanced parameters.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User. 7 Click the Video Quality tab. The New Profile – Video Quality dialog box opens. 8 Define the Video Quality parameters. 9 Click the Video Settings tab. The New Profile - Video Settings dialog box opens.
Chapter 10-Operator Assistance & Participant Move 3 Define the following parameters: Table 10-1 New Conference – General Options Field Description Duration Define the duration of the conference in hours using the format HH:MM (default 01:00). Notes: • The Operator conference is automatically extended up to a maximum of 168 hours. Therefore, the default duration can be used. • Routing Name This field is displayed in all tabs.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For more details, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Participants Tab” on page 3-16. 5 Optional. Click the Information tab. The Information tab opens. 6 Enter the required information. For more details, see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Information Tab” on page 3-19. 7 Click OK.
Chapter 10-Operator Assistance & Participant Move Starting an Operator Conference from a Template An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. • You can only start an Operator conference from a template whose name is identical to your Login Name.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.
Chapter 10-Operator Assistance & Participant Move The following icons and statuses are displayed in the Participant Status column: Table 10-2 Participants List Status Column Icons and Indications Icon Status Indication Description Awaiting Individual Assistance The participant has requested the operator’s assistance for himself/herself. Awaiting Conference Assistance The participant has requested the operator’s assistance for the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the Collaboration Server Web Client or RMX Manager.
Chapter 10-Operator Assistance & Participant Move • Move between encrypted and non-encrypted conferences depends on the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described in Table 10-3: Table 10-3 Participant Move Capabilities vs.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2 In the Participants list, right-click the icon of the participant to move and select one of the following options: — Move to Operator Conference - to move the participant to the Operator conference. — Move to Conference - to move the participant to any ongoing conference. When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference.
11 Conference Templates Conference Templates enable administrators and operators to create, save, schedule and activate identical conferences. A Conference Template: • Saves the conference Profile. • Saves all participant parameters including their Personal Layout and Video Forcing settings. Guidelines • The maximum number of templates is 100.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Using Conference Templates The Conference Templates list is initially displayed as a closed tab in the Collaboration Server Web Client main window. The number of saved Conference Templates is indicated on the tab. Conference Templates Tab Number of Saved Conference Templates Clicking the tab opens the Conference Templates list.
Chapter 11-Conference Templates Table 1 Conference Templates – Toolbar Buttons (Continued) Button Start Conference from Template Schedule Reservation from Template Description Starts an ongoing conference from the Conference Template that has an identical name, ID parameters and participants as the template. Creates a conference Reservation from the Conference Template with the same name, ID, parameters and participants as the Template.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Creating a New Conference Template There are two methods to create a Conference Template: • From scratch - defining the conference parameters and participants • Saving an ongoing conference as Template Creating a new Conference Template from Scratch To create a new Conference Template: 1 In the Collaboration Server Web Client, click the Conference Templates tab. 2 Click the New Conference Template ( ) button.
Chapter 11-Conference Templates The New Template – Participants dialog box opens. The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Participants Tab” on page 3-16. 6 Optional. Add participants to the template from the Address Book. 7 Click the New button. The New Participant – General tab opens.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For a full description of the General tab fields see "Adding a New participant to the Address Book Directly” on page 8-7. 8 Modify the fields of the General tab. 9 Click the Advanced tab. The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see, "New Participant – Advanced Properties” on page 8-11. 10 Modify the fields of the Advanced tab. 11 Click the Media Sources tab.
Chapter 11-Conference Templates The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant. For a full description of Personal Layout and Video Forcing settings see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, "Changing the Video Layout of a Conference (AVC-Based CP and Mixed CP and SVC Conferences)” on page 3-52 and "Video Forcing (AVC-Based CP and Mixed CP and SVC Conferences)” on page 3-54.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The New Conference Template – Information tab opens. For a full description of the Information fields see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, “Information Tab” on page 19. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list.
Chapter 11-Conference Templates The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User). The Template is displayed with the Operator Conference icon. Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list. In SVC-based templates, only defined dial-in participants may be part of the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Starting an Operator Conference from a Template (AVC Conferencing) An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference.
Chapter 11-Conference Templates Scheduling a Reservation From a Conference Template A Conference Template can be used to schedule a single or recurring Reservation. To schedule a Reservation from a Conference Template: 1 In the Conference Templates list, select the Conference Template you want to schedule as a Reservation. 2 Click the Schedule Reservation from Template ( ) button. or Right-click and select Schedule Reservation from Template. The Reservation Properties dialog box is displayed.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 4 Click the OK button. A Reservation is created based on the Conference Template. The Reservation can be viewed and modified along with all other Reservations using the Reservations - Calendar View and Reservations List. If you create a recurring reservation all occurrences have the same ID. The series number (_0000n) of each reservation is appended to its Display Name.
Chapter 11-Conference Templates Exporting and Importing Conference Templates Conference Templates can be exported from one MCU and imported to multiple MCUs in your environment. Additionally, you can export Conference Templates and their associated Conference Profiles simultaneously. Using this option can save configuration time and ensures that identical settings are used for conferences running on different MCUs.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Exporting All Conference Templates from an MCU To export all Conference Templates from an MCU: 1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed. 2 Click the Export Conference Templates button or right-click the Conference Templates list, and then click Export Conference Templates. The Conference Templates - Export dialog box is displayed.
Chapter 11-Conference Templates 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes conference profiles check box when you only want to export Conference Templates. When this check box is cleared, the Conference Templates - Export dialog box is displayed without the Profiles file name field. 5 In the Templates file name field, type the file name prefix.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes conference profiles check box when you only want to export Conference Templates.
Chapter 11-Conference Templates 2 Click the Import Conference Templates button or right-click the Conference Templates pane, and then click Import Conference Templates. The Conference Templates - Import dialog box is displayed. 3 Optional. Clear the Import includes conference profiles check box when you only want to import Conference Templates. When this check box is cleared, the Conference Templates - Import dialog box is displayed without the Profiles file name field.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide — An associated Conference Profile is not defined in the Conference Profiles list When one or more Conference Templates are not imported, a Message Alert window is displayed with the templates that were not imported. 6 Click Cancel to exit the Message Alerts window. The imported Conference Templates are added to the Conference Templates list.
12 Polycom Conferencing for Microsoft Outlook® Polycom Conferencing for Microsoft Outlook is supported in AVC CP Conferencing Mode only. Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite attendees to Video Enabled meetings via Microsoft Outlook®. Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook® e-mail clients.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide A Gathering Slide is displayed to connected participants until the conference starts. Gathering Slide: Displays Meeting Information Until Conference Starts The Gathering Slide displays live video along with information taken from the meeting invitation such as the subject, meeting organizer, duration, dial-in numbers etc. At the end of the Gathering Phase, the conference layout is displayed.
Chapter 12-Polycom Conferencing for Microsoft Outlook® To configure the Collaboration Server’s Exchange Integration Configuration: 1 On the Collaboration Server menu, click Setup > Exchange Integration Configuration. The Exchange Integration Configuration dialog box is displayed. There are three options that can be used to configure the Exchange Integration Configuration.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide a Define the following fields: Table 12-1 Exchange Integration Configuration - Option 1 b 12-4 Field Description Enable Calendaring Service Select or clear this check box to enable or disable the Calendaring Service using the Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled. Exchange Server Address Enter the IP address of the Exchange Server.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Option 2 - Using an alternate Primary SMTP Mailbox Mailbox Properties Different Mailbox Names Primary SMTP Mailbox a Additional Required Field Define the following fields: Table 12-2 Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address User Name These fields are defined as for Option 1 above. Password Domain Accept Appointments Primary SMTP Mailbox (Optional) Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide b Click the OK button.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Table 12-3 Exchange Integration Configuration - Option 3 (Continued) Field Description Enable Calendaring Service User Name Password Domain These fields are defined as for Option 1 above. Primary SMTP Mailbox (Optional) Accept Appointments b Click the OK button. If applicable, RSS, VMC, DMA and calendaring-enabled endpoints are configured with the Exchange Server Name, User Names and Passwords needed to access their accounts.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • • 12-8 — Korean — Japanese — Simplified Chinese Collaboration Server resource management is the responsibility of the system administrator: — Conferences initiated by Polycom Conferencing for Microsoft Outlook are ad hoc and therefore resources are not reserved in advance. — Polycom Conferencing for Microsoft Outlook Add-in assumes that sufficient resources are available and does not check resource availability.
Chapter 12-Polycom Conferencing for Microsoft Outlook® Creating and Connecting to a Conference Creating a Conference Meetings are organized using the Microsoft Outlook client in the normal manner. If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 12-4 summarizes the Collaboration Server’s usage of Microsoft Outlook data fields included in the meeting invitation. Table 12-4 Microsoft Outlook Field Usage Usage by the Collaboration Server / DMA Microsoft Outlook Field Subject Conference / Meeting Room Display Name of Conference / Meeting Room. Start/End Time Gathering Slide Meeting Name. Used to calculate the Conference’s Duration.
Chapter 12-Polycom Conferencing for Microsoft Outlook® When the first participant connects, a conference is created and named according to the information contained in the dial string. Subsequent participants connecting with the same dial string are routed from the Ad Hoc Entry Queue to the conference. After the conference has been created the Conference Name, Organizer, Time, Duration and Password (if enabled) are retrieved from the conference parameters for display during the Gathering Phase.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-12 Polycom, Inc.
Chapter 13-Conference and Participant Monitoring Conference and Participant Monitoring Skins IVR Info Administrator Operator Tab Chairperson Viewing Permissions You can monitor ongoing conferences and perform various operations while conferences are running. Three levels of monitoring are available with the Collaboration Server: • • • • General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see "System and Participant Alerts” on page 20-1. Conference Level Monitoring In addition to the general conference information that is displayed in the Conference list pane, you can view the details of the conference’s current status and setup parameters, using the Conference Properties dialog box.
Chapter 13-Conference and Participant Monitoring Table 13-1 Conference Properties - General (Continued) 2 Polycom, Inc. Field Description Duration The expected duration of the conference using the format HH:MM. Note: This field is displayed in all tabs. Permanent Conference Indicates whether the conference is set as a Permanent Conference, with no pre-determined End Time. This conference continues until it is terminated by an administrator, operator or chairperson.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The Conference Properties - Advanced dialog box opens. 3 The following information is displayed in the Advanced tab: Table 13-2 Conference Properties - Advanced Parameters 13-4 Field/Option Description Encryption Indicates whether the conference is encrypted. Packet Loss Compensation (LPR and DBA) Indicates wether Packet Loss Compensation (LPR and DBA) is enabled for the conference.
Chapter 13-Conference and Participant Monitoring Table 13-2 Conference Properties - Advanced Parameters (Continued) 4 Field/Option Description FW NAT Keep Alive When selected, sends a FW NAT Keep Alive message at specific Intervals for the RTP, UDP and BFCP channels. The interval specifies how often a FW NAT Keep Alive message is sent. For more information, see "RealPresence Collaboration Server 800s Network Port Usage” on page 16-29.5 Click the Video Quality tab.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-3 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Maximum Resolution This setting overrides the Maximum Resolution setting of the Resolution Configuration dialog box. The administrator can select one of the following Maximum Resolution options: • Auto (default) - The Maximum Resolution remains as selected in the Resolution Configuration dialog box.
Chapter 13-Conference and Participant Monitoring Table 13-3 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Content Protocol • H.263 • • • • • Content is shared using H.263 if a mix of H.263-supporting and H.264-supporting endpoints are connected. • Content is shared using H.264 if all connected endpoints have H.264 capability. H.264 Cascade and SVC Optimized All Content is shared using the H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-4 Conference Properties - Video Settings Parameters (Continued) 6 13-8 Field Description Lecturer View Switching When checked, the Lecturer View Switching enables automatic random switching between the conference participants in the lecturer video window. This option is disabled in a mixed CP and SVC conference.
Chapter 13-Conference and Participant Monitoring 7 CP Only Conferences: Click the Customized Polling tab to view and modify the customized polling for the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 8 9 Optional. Add a participant to the list of participants to be Auto Scanned: a Click on the participant’s name in the All Participants list. b Click the Add button to move the participant to the Scanning Order pane. Optional. Delete a participant from the list of participants to be Auto Scanned: a Click on a participant’s name in the Scanning Order list.
Chapter 13-Conference and Participant Monitoring 21 Click the Network Services tab to verify the SIP registration for the conference. 22 Click OK to close the Conference Properties dialog box.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 Field Description Conference Password A numeric password for participants to access the conference. Chairperson Password A numeric password used by participants to identify themselves as the conference chairperson. ID The conference ID. Profile The name of the conference Profile from which conference parameters were taken.
Chapter 13-Conference and Participant Monitoring 4 The following information is displayed in the Advanced tab: Table 13-6 Conference Properties - Advanced Parameters 5 Field/Option Description Encryption Indicates whether the conference is encrypted. Packet Loss Compensation (LPR and DBA) Not supported.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide The following information is displayed: Table 13-7 Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference. Only Sharpness is supported.
Chapter 13-Conference and Participant Monitoring Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code. An icon is displayed in the Role column of the Participants list for 30 seconds. Request to Speak Request to Speak is: • Activated when the participant enters the appropriate DTMF code (default: 99).
Chapter 13-Conference and Participant Monitoring Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Participant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currently connected to a conference and for defined participants that have been disconnected.
Chapter 13-Conference and Participant Monitoring IP Participant Properties Table 13-9 Participant Properties - Media Sources Parameters Field Description Name Indicates the participant’s name. Note: This field is displayed in all tabs. Endpoint Website (link) Click the Endpoint Website hyperlink to connect to the internal website of the participant’s endpoint. It enables you to perform administrative, configuration and troubleshooting activities on the endpoint.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants.
Chapter 13-Conference and Participant Monitoring 3 Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues. Displays the endpoint’s actual capabilities used for the connection LPR activity (Displayed in all three panes) List’s the endpoint’s capabilities as retrieved from the remote site H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-11 Participant Properties - H.245/SDP Parameters (Continued) Channel Status Administrator Operator Tab Chairperson Viewing Permissions 4 13-22 Field Description Remote Communication Mode Displays the actual capabilities used by the endpoint when establishing the connection with the MCU (Endpoint to MCU).
Chapter 13-Conference and Participant Monitoring Table 13-12 Participant Properties - Channel Status Parameters Polycom, Inc. Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint. Channels: • H.225/Signaling - The call-signaling channel. • H.245/SDP - The Control channel.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-12 Participant Properties - Channel Status Parameters (Continued) 13-24 Field Description Sync Status Channel - The channel type: Video or Content. Source - The name of the participant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a conference.
Chapter 13-Conference and Participant Monitoring 5 Click the Channel Status Advanced tab to view additional information for selected audio and video channels. In the Channel Status - Advanced tab, channels can be selected for viewing additional information: Channel Status Advanced Administrator Operator Tab Chairperson Viewing Permissions Table 13-13 Participant Properties - Channel Status Advanced Parameters Field Description Channel Info Select a channel to view its information: • H.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table 13-13 Participant Properties - Channel Status Advanced Parameters (Continued) 13-26 Field Description ICE RealPresence Collaboration Server 800s IP Address The IP address, port number, and transport protocol of the MCU used to pass through the media when ICE is functional. ICE Participant IP Address The IP address, port number, and transport protocol of the endpoint used to pass through the media when ICE is functional.
Chapter 13-Conference and Participant Monitoring 6 Optional for H.323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters. Administrator Operator Tab Gatekeeper Status Chairperson Viewing Permissions Table 13-14 Participant Properties - Gatekeeper Status Parameters Polycom, Inc. Field Description Requested Bandwidth The bandwidth requested by the MCU from the gatekeeper. Allocated Bandwidth The actual bandwidth allocated by the gatekeeper to the MCU.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 7 Optional for SIP AVC-based and SVC-based participants. Click the Call Admission Control tab to view its parameters. Administrator Operator Tab Gatekeeper Status Chairperson Viewing Permissions Table 13-15 Participant Properties - Gatekeeper Status Parameters 13-28 Field Description Requested Bandwidth The bandwidth requested by the MCU from the SIP server.
Chapter 13-Conference and Participant Monitoring Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP status information appears in: • All three panes of the SDP tab. • The Channel Status tab. • The Channel Status -Advanced tab. SDP Channel Status Channel Status - Advanced For more information see "Participant Level Monitoring” on page 13-18. Polycom, Inc.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-30 Polycom, Inc.
14 Recording Conferences Conference recording is not available in SVC Conferencing Mode. Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system. Recording conferences is enabled via a Recording Link, which is a dial-out connection from the conference to the recording system.
RealPresence Collaboration Server 800s Administrator’s Guide Creating Multiple Virtual Recording Rooms on the RSS If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 perform the following operations on the RSS: 1 Modify the parameters of a recording Template to meet the recording requirements.
Chapter 14-Recording Conferences The New Recording Link dialog box is displayed. 3 Define the following parameters: Table 14-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will be associated. Default: Recording Link Type Select the network environment: • H.
RealPresence Collaboration Server 800s Administrator’s Guide 4 Click OK. The Recording Link is added to the Collaboration Server unit. Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Chapter 14-Recording Conferences 7 To modify the DTMF code or permission for a recording function: a Select the desired DTMF name (Start, Stop or Pause Recording), click the DTMF code entry and type a new code.
RealPresence Collaboration Server 800s Administrator’s Guide 4 Select the Enable Recording check box. 5 Define the following parameters: Table 14-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list.
Chapter 14-Recording Conferences Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the Collaboration Server and on the RSS, and the system flag ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF is set to NO. Recording Link Encryption Guidelines: • The Recording Link connection type must be H.323. • The Recording Link uses the AES encryption format.
RealPresence Collaboration Server 800s Administrator’s Guide Managing the Recording Process When a conference is started and recording is enabled in its Profile, the system will automatically start the recording if the Start Recording parameter is set to immediately. If it is set to Upon Request, the system waits for the chairperson or Collaboration Server user’s request.
Chapter 14-Recording Conferences The default settings for Auto Layout for the conference and the Recording Link are summarized in the following table: Table 15 Recording Link Default Layout Settings (Auto Layout Mode) Participants 0 Conference Auto Layout Default Settings Recording Link Auto Layout Settings Not applicable Not applicable 1 2 3 4 5 6 7 8 9 10 or more The default settings for Auto Layout of the Recording Link cannot be changed, and the Auto Layout flags do not apply to the Recording L
RealPresence Collaboration Server 800s Administrator’s Guide Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording process using the right-click menu: >> Right-click the Recording participant in the conference and select from one of the following options: The Recording participant does not support H.264 High Profile.
Chapter 14-Recording Conferences To manage the recording process using the Conference toolbar: >> In the Conferences pane, click one of the following buttons in the Conference tool bar. The recording buttons will only be displayed in the conference tool bar for a conference that is recording-enabled. Table 14-2 Conferences List - Recording Tool bar buttons Button Description Start/Resume recording. This button toggles with the Pause button. Stop recording. Pause recording.
RealPresence Collaboration Server 800s Administrator’s Guide Monitoring the recording participant: This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client. 14-12 Polycom, Inc.
15 Users, Connections, and Notes Users Collaboration Server Web Client users are defined in the User’s table and can connect to the MCU to perform various operations. A maximum of 100 users can be defined per MCU.
RealPresence Collaboration Server 800s Administrator’s Guide Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associated with servers (machines) to ensure that all users are subject to the same account and password policies. For more details, see "Machine Account” on page 15-6. Listing Users The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users.
Chapter 15-Users, Connections, and Notes 3 Click the New User ( User. ) button or right-click anywhere in the pane and then click New The User Properties dialog box opens. 4 In the User Name text box, enter the name of the new user. This is the login name used by the user when logging into the system. 5 In the Password text box, enter the new user’s password. This will be the user’s password when logging into the system.
RealPresence Collaboration Server 800s Administrator’s Guide To change a user’s password: 1 In the Collaboration Server Management pane, click the Users ( 2 Right-click the user and click Change User Password. ) option. The Change Password dialog box opens. 3 Enter the Old Password (current), New Password and Confirm the New Password. The Password must be in ASCII. 4 Click OK. The user’s password is changed. Disabling a User An administrator can disable an enabled user.
Chapter 15-Users, Connections, and Notes A confirmation box is displayed. 3 Click YES. The User status in the Users list - Disabled column changes to Yes. Enabling a User An administrator can enable a User who was disabled manually by the administrator. To enable a user: 1 In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is displayed. 2 Right-click the user to be enabled and select Enable User. A confirmation box is displayed. 3 Click YES.
RealPresence Collaboration Server 800s Administrator’s Guide 2 Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password. Machine Account User names can be associated with servers (machines) to ensure that all users are subject to the same account and password policies.
Chapter 15-Users, Connections, and Notes Guidelines • Application-users are only supported when TLS security is enabled and Request peer certificate is selected. TLS security cannot be disabled until all application-user accounts have been deleted from the system. • For Secure Communications, an administrator must set up on the Collaboration Server system a machine account for the CMA/DMA/XMA system with which it interacts.
RealPresence Collaboration Server 800s Administrator’s Guide • When setting the TLS mode off the system should check the existence of a machine account and block this operation until all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset.
Chapter 15-Users, Connections, and Notes Notes Notes are the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper. Notes can be left open on the screen while you work. Notes can be read by all system Users concurrently connected to the MCU. Notes that are added to the Notes list are updated on all workstations by closing and re-opening the Notes window.
RealPresence Collaboration Server 800s Administrator’s Guide To delete a note: 1 In the Notes list, select the entry for the note to delete and click the Delete Note button ( ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed. 2 15-10 Click OK to delete the note, or click Cancel to keep the note. Polycom, Inc.
16 IP Network Services To enable the Collaboration Server to function within IP network environments, network parameters must be defined for the IP Network Services. The configuration dialog boxes for the IP network services are accessed via the Collaboration Server Management pane of the Collaboration Server Web Client.
RealPresence Collaboration Server 800s Administrator’s Guide Management Network (Primary) The Management Network is used to control the Collaboration Server, mainly via the Collaboration Server Web Client application. The Management Network contains the network parameters, such as the IP address of the Control Unit, needed for connection between the Collaboration Server unit and the Collaboration Server Web Client.
Chapter 16-IP Network Services The Management Network Properties - IP dialog box opens. 3 Modify the following fields: Table 16-1 Default Management Network Service – IP Polycom, Inc. Field Description Network Service Name Displays the name of the Management Network. This name cannot be modified. Note: This field is displayed in all Management Network Properties tabs. Control Unit IP Address IPv4 Subnet Mask Enter the subnet mask of the Control Unit.
RealPresence Collaboration Server 800s Administrator’s Guide 4 Click the Routers tab. 5 Modify the following fields: Table 16-2 Default Management Network Service – Routers 16-4 Field Description Default Router IP Address IPv4 Enter the IP address of the default router. The default router is used whenever the defined static routers are not able to route packets to their destination. The default router is also used when host access is restricted to one default router. Polycom, Inc.
Chapter 16-IP Network Services Table 16-2 Default Management Network Service – Routers (Continued) Field Description Static Routes The system uses Static Routes to search other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router. The order in which the routers appear in the list determines the order in which the system looks for the endpoints on the various networks.
RealPresence Collaboration Server 800s Administrator’s Guide 6 Click the DNS tab. 7 Modify the following fields: Table 16-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is PolycomMCU DNS Select: • Off – if DNS servers are not used in the network. • Specify – to enter the IP addresses of the DNS servers. Note: The IP address fields are enabled only if Specify is selected.
Chapter 16-IP Network Services 8 Click the LAN Ports tab. 9 View or modify the following fields: Table 16-4 Management Network Properties – LAN Ports Parameters Field Port Speed Description The RealPresence Collaboration Server 800s has four LAN ports Their peed can be set by the user. Port The LAN port number. Speed Select the speed and transmit/receive mode for each port.
RealPresence Collaboration Server 800s Administrator’s Guide 11 Modify the following fields: Table 16-5 Management Network Properties – Security Parameters Field Description Secured Communication Select to enable Secured Communication. The Collaboration Server supports TLS 1.0 and SSL 3.0 (Secure Socket Layer). A SSL/TLS Certificate must installed on the Collaboration Server for this feature to be enabled. For more information see Appendix G, “Secure Communication Mode”on page G-1.
Chapter 16-IP Network Services Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Network type that the Collaboration Server connects to • IP address of the Collaboration Server Signaling Host • Subnet mask of the Collaboration Server’s IP cards • Gatekeeper parameters or add gatekeepers to the Alternate Gatekeepers list • SIP server parameters Fast Configuration Wizard The Fast Configuration Wizard enables you to configure
RealPresence Collaboration Server 800s Administrator’s Guide 3 Modify the following fields: Table 16-6 Default IP Network Service – IP Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard. This name can be changed. Note: This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding.
Chapter 16-IP Network Services 5 Optional. Click the DNS tab. Settings in this dialog box are relevant to Multiple Network Services only. For more information see "NAT (Network Address Translation) Traversal” on page 16-25. 6 Click the Gatekeeper tab. 7 Modify the following fields: Table 16-7 Default IP Service – Conferencing – Gatekeeper Parameters Polycom, Inc. Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address.
RealPresence Collaboration Server 800s Administrator’s Guide Table 16-7 Default IP Service – Conferencing – Gatekeeper Parameters (Continued) Field Description Refresh Registration every __ seconds The frequency with which the system informs the gatekeeper that it is active by re-sending the IP address and aliases of the system to the gatekeeper. If the system does not register within the defined time interval, the gatekeeper will not refer calls to the system until it reregisters.
Chapter 16-IP Network Services Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. Although you can define fixed ports, these ports are not implemented by the RealPresence Collaboration Server 800s. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The Collaboration Server uses this recommendation along with the number of licensed ports to calculate the port range.
RealPresence Collaboration Server 800s Administrator’s Guide Table 16-8 Default IP Service – Conferencing – Ports Parameters (Continued) Field Description UDP Port from - to Displays the default settings for port numbers used for audio and video. To modify the number of UDP ports: Enter the first and last port numbers in the range, and the range must be 1024 ports. When ICE environment is enabled, the range must be 2048 ports.
Chapter 16-IP Network Services 11 View or modify the following fields: Table 16-9 Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configuration and use of the QoS settings. When un-checked, the values of the DSCP (Differentiated Services Code Point) bits in the IP packet headers are zero. Type DiffServ and Precedence are two methods for encoding packet priority.
RealPresence Collaboration Server 800s Administrator’s Guide 12 Click the SIP Servers tab. 13 Modify the following fields: Table 16-10 Default IP Network Service – SIP Servers Field Description SIP Server Select: • • SIP Server Type Off – if SIP servers are not present in the network. Select: Generic - for non Microsoft environments. • • 16-16 Specify – to manually configure SIP servers. Microsoft - for Microsoft environments.
Chapter 16-IP Network Services Table 16-10 Default IP Network Service – SIP Servers (Continued) Field Description Create Certificate This button is used to create a Certificate Request to be sent to a Certification Authority. Certificate Method Select the method for sending the Certificate to the Collaboration Server: • CSR • PEM/PFX For more information see "The Security Certificate” on page I-9.
RealPresence Collaboration Server 800s Administrator’s Guide 14 Click the Security tab. 15 Modify the following fields: Table 16-11 Default IP Network Service – Security (SIP Digest) Field Description SIP Authentication Select to enable SIP server authentication. User Name Enter the conference, Entry Queue or Meeting Room name as registered with the proxy. Password Enter the conference, Entry Queue or Meeting Room password as defined with the proxy. H.323 Authentication Select to enable H.
Chapter 16-IP Network Services Table 16-12 Default IP Network Service – SIP Advanced Field Description Server User Name Enter the Collaboration Server User name as defined in the Active Directory. For example, enter rmx1234. This field is disabled if the ICE Environment field is set to None. ICE Environment Select MS (for Microsoft ICE implementation) to enable the ICE integration. 18 Click the OK button.
RealPresence Collaboration Server 800s Administrator’s Guide The RMX CS IP tab displays the following fields: Table 16-13 IP Network Services Properties – RMX CS IP Field 3 16-20 Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard. Note: This field is displayed in all tabs. IPv4 IP Address Default Router IP Address The IP address of the default router.
Chapter 16-IP Network Services The H.323 tab displays the following fields: Table 16-14 IP Network Services Properties – H.323 Field 4 Polycom, Inc. Description Connection State The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper. Registration - The Signaling Host is in the process of registering with the gatekeeper. Registered - The Signaling Host is registered with the gatekeeper.
RealPresence Collaboration Server 800s Administrator’s Guide The SIP Servers tab displays the following fields: Table 16-15 IP Network Services Properties – SIP Servers 5 Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails. Name The name of the SIP Server. IP Address The SIP Server's IP address. Status The connection state between the SIP Server and the Signaling Host.
Chapter 16-IP Network Services Table 16-16 IP Network Services Properties – ICE Servers (Continued) Field Description IP Address The ICE Server’s IP Address. Status 1/2/3/4 A status is displayed for each media card installed in the Collaboration Server: • Connection O.K.
RealPresence Collaboration Server 800s Administrator’s Guide The Collaboration Server has 2 LAN ports. You can select the speed and transmit/ receive mode manually for these ports. 2 In the Speed column, click the drop-down arrow of the table entry to modify and select the speed and the transmit/receive mode for each port: When Auto (default) is selected, the negotiation of speed and transmit/receive mode starts at 1000 Mbits/second Full Duplex, proceeding downward to 100 Mbits/second Half Duplex.
Chapter 16-IP Network Services NAT (Network Address Translation) Traversal NAT Traversal is a set of techniques enabling participants behind firewalls to connect to conferences, hosted on the Collaboration Server, remotely using the internet. Session Border Controller (SBC) All signaling and media for both SIP and H.323 will be routed through an SBC.
RealPresence Collaboration Server 800s Administrator’s Guide Table 16-17 Remote Connection (Continued) Enterprise Client CMA Client Environment Registered SBC SIP / H.323 No SAM Only Registered Environment No H.323 Business to Business Connections The following Business to Business connection call flow options are supported: Table 16-18 Business to Business Connection Enterprise A Client 16-26 Enterprise B Client Environment Registered SBC SBC Registered Environment H.
Chapter 16-IP Network Services FW (Firewall) NAT Keep Alive The Collaboration Server can be configured to send a FW NAT keep alive message at specific Intervals for the RTP, UDP and BFCP channels. This is necessary because port mappings in the firewall are kept open only if there is network traffic in both directions. The firewall will only allow UDP packets into the network through ports that have been used to send packets out.
RealPresence Collaboration Server 800s Administrator’s Guide SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a DMA environment can benefit from DMA’s SIP Proxy Failover functionality. SIP Proxy Failover is supported in DMA’s Local Clustering mode with redundancy achieved by configuring two DMA servers to share a single virtual IP address. The virtual IP address is used by the Collaboration Server as the IP address of its SIP Proxy.
Chapter 16-IP Network Services RealPresence Collaboration Server 800s Network Port Usage The following table summarizes the port numbers and their usage in the RealPresence Collaboration Server 800s: Table 16-19 Collaboration Server Network Port Usage Summary Polycom, Inc. Connection Type Port Number Protocol Description Configurable HTTP 80 TCP Management between the Collaboration Server and Collaboration Server Web Client.
RealPresence Collaboration Server 800s Administrator’s Guide Table 16-19 Collaboration Server Network Port Usage Summary (Continued) 16-30 Connection Type Port Number Protocol Description Configurable Alternative SIP server 5060 60000 UDP, TCP Connection to the alternate SIP Server. Sometimes port 60000 is used when the system cannot reuse the TCP port. This port can be set in the Central signaling (CS) configuration file. Yes - in the IP service.
Chapter 16-IP Network Services LAN Redundancy LAN Redundancy enables the redundant LAN port connection to automatically replace the failed port by using another physical connection and NIC (Network Interface Card). When a LAN port fails, IP network traffic failure is averted and network or endpoints disconnections do not occur. When LAN cables are connected to both LAN 2 and LAN 3 ports, the Collaboration Server automatically selects which port is active and which is redundant.
RealPresence Collaboration Server 800s Administrator’s Guide Hardware Monitor Indications With LAN redundancy, when LAN LEDs are lit they indicate that a physical connection of the cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan List displays the Collaboration Server LAN ports together with their Status indication. Table 16-21 LAN Indications 16-32 Status Description Active The LAN port cable is connected.
Chapter 16-IP Network Services Multiple Network Services Media, signaling and management networks can be physically separated on the Collaboration Server system to provide enhanced security. This addresses the requirement in an organization that different groups of participants be supported on different networks. For example, some participants may be internal to the organization while others are external.
RealPresence Collaboration Server 800s Administrator’s Guide In Multiple Networks mode, the resources of the Network Services are not split between the network services but are used per their availability by all Network Services equally.
Chapter 16-IP Network Services Connecting the Cables to the RealPresence Collaboration Server 800s On the Collaboration Server LAN2 is used for media and signaling and LAN 3, and LAN 4 can be used for multiple Networks configuration.
RealPresence Collaboration Server 800s Administrator’s Guide 2 In the Network Services list toolbar, click the Add Network Service button. The New IP Service - Networking IP dialog box opens. 3 Define the following fields: Table 16-24 IP Network Service - IP Parameters Field Description Network Service Name Enter the IP Network Service name. Note: This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding.
Chapter 16-IP Network Services The Service Configuration dialog box opens. All the flags must be manually added to this dialog box. For a detailed description of the flags and how to add them, see "Manually Adding and Deleting System Flags” on page 21-12. Flags defined per Network Service override their general definition in the System Configuration. The following flags can be defined per service: — — — — — — — — — — — — — — — — — — — — — — — — Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide — — — — FORCE_RESOLUTION SEND_WIDE_RES_TO_IP DISABLE_WIDE_RES_TO_SIP_DIAL_OUT SEND_SIP_BUSY_UPONRESOURCE_THRESHOLD 5 Click the Routers tab. 6 Define the routers used in this network and that are other than the routers defined in the Management Network. The field definitions of the Routers tab are the same as for the Default Management Network. For more information see "Click the Routers tab.” on page 16-10. 7 Click the DNS tab.
Chapter 16-IP Network Services Table 16-25 Default Management Network Service – DNS (Continued) Field Description DNS Select: • Off – if no DNS server is used in this network. • Specify – to enter the IP address of the DNS server used by this network service. Notes: • The IP address field is enabled only if Specify is selected. • 9 Only one DNS can be define for the entire topology (that is, only one Network Service can include the DNS definition).
RealPresence Collaboration Server 800s Administrator’s Guide 13 Click the SIP Servers tab. 14 Define the Primary and Alternate SIP Server for this network Service. • If Microsoft Office Communications or Lync server are part of this network service, a certificate must be created for this network service.
Chapter 16-IP Network Services The next time you access this menu, a check mark is added next to the network service type to indicate its selection as default. To set this IP Network Service for both H.323 and SIP connections, repeat step 2 and select the option you need. The following icons are used to indicate the default IP Network Service type: Table 16-27 Default IP Network Service Icons Icon Description This Network Service supports both SIP and H.
RealPresence Collaboration Server 800s Administrator’s Guide The registration is defined in the Conference Profile - Network Services tab. In the IP Network Services table, the system lists all the defined Network Services (one or several depending on the system configuration). • To register the conferencing entity to which this profile is assigned to a Network Service, in the Registration column click the check box of that Network Service.
Chapter 16-IP Network Services The IP Network Service is selected in the New Participant - Advanced dialog box. Monitoring Conferences The Conference Properties - Network Services dialog box shows for each Network Service with which Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference. In the Participant pane, a new column - Service Name was added, indicating the name of Network Service used for the participant’s connection.
RealPresence Collaboration Server 800s Administrator’s Guide Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format. The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system. You can select the graph to display: select either Totals (default) or the Network Service.
17 IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue. It allows customization of menu driven scripts and voice prompts to meet different needs and languages.
RealPresence Collaboration Server 800s Administrator’s Guide The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system.
Chapter 17-IVR Services Table 17-1 IVR Toolbar buttons Button Button Name Descriptions Add Supported Languages Adds languages to the IVR module, enabling you to download voice prompts and messages for various languages. Replace/Change Music File To replace the currently loaded music file that is used to play background music, the MCU is shipped with a default music file.
RealPresence Collaboration Server 800s Administrator’s Guide The New Language dialog box opens. 5 In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters. 6 Click OK. The new language is added to the list of Supported Languages.
Chapter 17-IVR Services Table 17-2 lists the Message Types for each category: Table 17-2 IVR Message Types by Message Category Polycom, Inc. Message Category Message Type Message Conference Password Request Conference Password Requests the participant to enter the conference password. Request Conference Password Retry A participant who enters an incorrect password is requested to enter it again. Request Digit Requests the participant to enter any digit in order to connect to the conference.
RealPresence Collaboration Server 800s Administrator’s Guide 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. 9 Optional. You can play a .wav file by selecting the Play button ( ). 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.
Chapter 17-IVR Services 2 Define the following parameters: Table 17-3 Conference IVR Service Properties - Global Parameters Polycom, Inc. Field/Option Description Conference IVR Service Name Enter the name of the Conference IVR Service. The maximum field length is 20 characters and may be typed in Unicode. Language For IVR Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English.
RealPresence Collaboration Server 800s Administrator’s Guide 3 Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. 4 Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service.
Chapter 17-IVR Services 7 Click the Conference Chairperson tab. The New Conference IVR Service - Conference Chairperson dialog box opens. 8 Select the Enable Chairperson Messages check box to enable the chairperson functionality. If this feature is disabled, participants are not able to connect as the chairperson. When both Conference Password and Chairperson Password options are enabled and defined, the system first plays the prompt "Enter conference password".
RealPresence Collaboration Server 800s Administrator’s Guide Table 17-4 New Conference IVR Service Properties - Conference Chairperson Options and Messages (Continued) Field/Option Description Billing Code The prompt requesting the chairperson billing code selected in the General tab. 10 Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens.
Chapter 17-IVR Services 13 Select the various audio messages that will be played in each case. Table 17-5 New Conference IVR Service Properties - Conference Password Parameters Option Description Request Password Select the audio file that prompts the participant for the conference password. Retry Password Select the audio file that requests the participant to enter the conference password again when failing to enter the correct password.
RealPresence Collaboration Server 800s Administrator’s Guide 17 Repeat steps 15 and 16 to select the audio files for the required messages. The following types of messages and prompts can be enabled: Table 17-6 Conference IVR Service Properties - General Voice Messages 17-12 Message Type Description Blip on Cascade Link Indicates that the link to the cascaded conference connected successfully.
Chapter 17-IVR Services Table 17-6 Conference IVR Service Properties - General Voice Messages (Continued) Polycom, Inc. Message Type Description Incorrect Destination ID If the participant entered an incorrect conference ID (in gateway calls it is the destination number), requests the participant to enter the number again. Maximum Number of Participants Exceeded Indicates the participant cannot join the destination conference as the maximum allowed number of participants will be exceeded.
RealPresence Collaboration Server 800s Administrator’s Guide 18 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported. The following guidelines apply: — Two customized slides can be loaded per IVR Service: • A low resolution slide, to be used with low resolution endpoints.
Chapter 17-IVR Services — If a slide that is selected in an IVR Service is deleted, a warning is displayed listing the IVR Services in which it is selected. If deleted, it will be replaced with a default Collaboration Server slide. — The generated slides are not deleted if the system is downgraded to a lower software version. — The first custom source file uploaded, whatever its format, is used to generate both high and low resolution custom slides.
RealPresence Collaboration Server 800s Administrator’s Guide 21 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. • This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson.
Chapter 17-IVR Services Table 17-9 New Conference IVR Service Properties - DTMF Codes Operation DTMF String Permission Pause Recording *1 Chairperson Secure Conference *71 Chairperson Unsecured Conference #71 Chairperson Request individual assistance *0 Everyone Request assistance for conference 00 Chairperson Request to Speak 99 Everyone 22 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code.
RealPresence Collaboration Server 800s Administrator’s Guide 25 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance. If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server. 26 Click OK to complete the IVR Service definition.
Chapter 17-IVR Services Entry Queue IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter. An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process. An Entry Queue IVR Service is a subset of an IVR Service.
RealPresence Collaboration Server 800s Administrator’s Guide Table 17-10 Entry Queue IVR Service Properties - Global Parameters (Continued) Option Description External Server Authentication This option is used for Ad Hoc conferencing, to verify the participant’s permission to initiate a new conference. For a detailed description see Appendix D: "Ad Hoc Conferencing and External Database Authentication” on page D-1.
Chapter 17-IVR Services 6 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 7 Select the voice messages: Table 17-11 Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Conference ID Prompts the participant for the conference ID. Retry Conference ID When the participant entered an incorrect conference ID, requests the participant to enter the ID again.
RealPresence Collaboration Server 800s Administrator’s Guide The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use. Connecting using audio only. The following guidelines apply: — The IVR message applies to video participants only. Audio Only participants will not receive the message. — Only H.
Chapter 17-IVR Services 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolution Slide. — Add Slide - High Resolution button to upload a High Resolution Slide. The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 on page 17-8. The video slide must be in a .jpg or .bmp file format.
RealPresence Collaboration Server 800s Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service. To select the Default Entry Queue IVR Service: >> In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, ) button.
Chapter 17-IVR Services Polycom, Inc. 2 In the IVR Services list, Click the IVR Service to modify. For more information about the tabs and options of this dialog box, see "Defining a New Conference IVR Service” on page 17-6. 3 Modify the required parameters or upload the required audio files. 4 Click OK.
RealPresence Collaboration Server 800s Administrator’s Guide Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference. You can replace the default music file with your own recorded music. Music file guidelines: • The file must be in *.wav format.
Chapter 17-IVR Services Creating Audio Prompts and Video Slides The Collaboration Server is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs. Recording an Audio Message To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio.
RealPresence Collaboration Server 800s Administrator’s Guide 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM. 5 In the Attributes list, select 16.000 kHz, 16Bit, Mono. 6 To save this format, click the Save As button. The Save As dialog box opens. 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 17-28 8 Click OK.
Chapter 17-IVR Services To record a new audio message: Regardless of the recording utility you are using, verify that any new audio message recorded adheres to the following format settings: 16.000kHz, 16Bit, Mono. Make sure that a microphone or a sound input device is connected to your PC. 1 On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. 2 Click File > New. 3 Click the Record button. The system starts recording.
RealPresence Collaboration Server 800s Administrator’s Guide 9 Click OK. The system returns to the Save As dialog box. 10 In the Save in field, select the directory where the file will be stored. 11 In the Save as Type field, select the *.wav file format. 12 In the File name box, type a name for the message file, and then click the Save button. 13 To record additional messages, repeat steps 1 to 10. To upload your recorded *.wav file to the Collaboration Server, see step 6 on page 17-8.
Chapter 17-IVR Services Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 17-12 Default IVR Messages Message Type Message Text When Played File Name General Welcome Message “Welcome to unified conferencing.” The participant enters the conference IVR queue General_Welcome.wav Chairperson Identifier Request “For conference Chairperson Services, Press the Pound Key. All other participants please wait...
RealPresence Collaboration Server 800s Administrator’s Guide Table 17-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name First to Join “You are the first person to join the conference.” The first participant joins a conference First to Join.wav Mute All On “All conference participants are now muted.” When all participants are muted by the operator or chairperson. Mute_All_On.wav Mute All Off “All conference participants are now unmuted.
Chapter 17-IVR Services Table 17-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name Chairperson Help Menu “The available touch-tone keypad actions are as follows: • To exit this menu press any key. A chairperson requests the chairperson help menu Chairperson_ Help_Menu.wav A participant requests the participant help menu Participant_Help_Menu.wav A participant attempts to join a full conference Maximum_ Participants_ Exceeded.
RealPresence Collaboration Server 800s Administrator’s Guide Table 17-12 Default IVR Messages (Continued) Message Type Message Text Conference Recording Failed “The conference recording has failed” Recording_Failed.wav No Video Resources Audio Only. "All video resources are currently in use. Connecting using audio only" No_Video_Resources_Audio_ Only.wav 17-34 When Played File Name Polycom, Inc.
18 The Call Detail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary information about conferences, and retrieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billing programs. The value of the fields that support Unicode values, such as the info fields, will be stored in the CDR file in UTF8. The application that reads the CDR must support Unicode.
RealPresence Collaboration Server 800s Administrator’s Guide The following is a sample of an unformatted CDR file: Conference summary record Event code Event records Figure 18-1 Unformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data. The remaining sections contain event data, one section for each event. Each field value is displayed in a separate line, together with its name.
Chapter 18-The Call Detail Record (CDR) Utility Multi-Part CDR Files By default, the maximum CDR (Call Data Record) file size is limited to 1MB. When a CDR file reaches a size of 1MB the file is saved and further call data recording is stopped and the additional data is lost. The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each. Multi-Part CDR ensures that conference call data from long duration or permanent conferences is recorded and not lost.
RealPresence Collaboration Server 800s Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: • On the Collaboration Server Menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Chapter 18-The Call Detail Record (CDR) Utility Table 18-1 Conference Record Fields (Continued) Field Description Status The conference status.
RealPresence Collaboration Server 800s Administrator’s Guide Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory. Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: 1 To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 18-2).
19 RMX Manager Application The RMX Manager is the Windows version of theCollaboration Server Web Client. It can be used instead of theCollaboration Server Web Client for routine Collaboration Server management and for Collaboration Server management via a modem connection.For more information on using the RMX Manager via a modem connection, see "Configuring Direct Connections to the Collaboration Server” on page F-1.
RealPresence Collaboration Server 800s Administrator’s Guide Installing the RMX Manager The RMX Manager application can be downloaded from one of the RealPresence Collaboration Server systems installed in your site or from Polycom web site at http://www.polycom.com/support. Upgrade Notes • When upgrading the RMX Manager application, it is recommended to backup the MCU list using the Export RMX Manager Configuration option. For more details, see "Import/Export RMX Manager Configuration” on page 19-21.
Chapter 19-RMX Manager Application The installer verifies the application’s requirements on the workstation. The Install dialog box is displayed. 2 Click Install. The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. MCUs Toolbar MCUs Pane The first time you start the RMX Manager application, the MCUs pane is empty. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide Starting the RMX Manager Application Once installed, the RMX Manager can be run using the http:// (non-secured) or https:// (secured) command in the browser’s address line or the Windows Start menu. To use the browser: 1 In the browser’s command line, enter: http:///RMXManager.html or https:///RMXManager.html 2 Press Enter. To use the Windows Start menu: 1 Click Start > Programs.
Chapter 19-RMX Manager Application (RMX) 2000, or RealPresence Collaboration Server (RMX) 4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so “RMX” is displayed instead as a general indication. To display the RMX Manager main screen you must connect to one of the listed Collaboration Servers. For more details, see "Connecting to the MCU” on page 19-5. Connecting to the MCU Once an MCU is defined, the RMX Manager can be connected to it.
RealPresence Collaboration Server 800s Administrator’s Guide If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed.
Chapter 19-RMX Manager Application If a User with the entered Username and Password is not defined in the Collaboration Server, an error message is displayed and the system lets you re-enter the Username and Password. RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to theRealPresence Collaboration Server Web Client Main Screen with the addition of the MCUs pane.
RealPresence Collaboration Server 800s Administrator’s Guide MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. For each listed MCU, the system displays the following information: • MCU Display Name - the name of the MCU and its icon according to its type and connection status. The following icons are available: Table 19-1 MCU Icons and Statuses Icon Description RealPresence Collaboration Server (RMX) 1500, disconnected. RealPresence Collaboration Server (RMX) 1500, connected.
Chapter 19-RMX Manager Application • Monitored - When checked indicates that the conferences running on this MCU are automatically added to the Conferences list and monitored. To stop monitoring the conferences running on this MCU and their participants, clear the Monitored check box. • Video Resources - The number of video resources that are available for conferencing. • Audio Resources - The number of audio resources that are available for conferencing.
RealPresence Collaboration Server 800s Administrator’s Guide Collaboration Server Management The Collaboration Server Management pane lists the entities of the selected MCU that need to be configured to enable the Collaboration Server to run conferences. Only users with Administrators permission can modify these parameters. The Collaboration Server Management pane is divided into two sections: • Frequently Used – parameters often configured monitored or modified.
Chapter 19-RMX Manager Application The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar. Port Usage Gauges The Port Usage gauges display for the selected MCU: • The total number of Video ports in the system according. • The number of Video ports in use. • The High Port Usage threshold. For more details, see the RealPresence Collaboration Server (RMX) 1500/2000/4000, "Port Usage Gauges” on page 3-6.
RealPresence Collaboration Server 800s Administrator’s Guide Adding MCUs to the MCUs List The RMX Manager can connect to one or several Collaboration Servers simultaneously. If the site’s configuration includes more than one MCU, or when a new MCU is added to your configuration, and you want to monitor and control all MCUs from within the same window, you must add the MCU to the MCUs list.
Chapter 19-RMX Manager Application Table 20 MCU Properties (Continued) Field Description Password Enter the password as defined for the user name with which you will login to the MCU. The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.
RealPresence Collaboration Server 800s Administrator’s Guide • Dialing in to an Ad Hoc Entry Queue defined on one of the MCUs which is used as the access point to the MCU. For a detailed description of Ad Hoc Entry Queues, see "Entry Queues” on page 7-1. • Start a Reservation: — If the Start Time of the Reservation is past due the conference becomes ongoing immediately. — If the Start Time of the Reservation is in the future the conference becomes ongoing, at the specified time on the specified date.
Chapter 19-RMX Manager Application If you are the meeting chairperson or organizer using the RealPresence Collaboration Server Web Client to start your own meeting, you need to communicate the default conference ID (or the one you created) to the other conference participants so they can dial in. You can use the New Conference - General dialog box to modify the conference parameters. If no defined participants are to be added to the conference, or you do not want to add additional information, click OK.
RealPresence Collaboration Server 800s Administrator’s Guide Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU. To start an ongoing conference or a reservation from a Template: 1 In the MCUs pane, select the MCU to run the conference. 1 In the Conference Templates list, select the Template you want to start as an ongoing conference.
Chapter 19-RMX Manager Application By default, the participants are grouped by conferences, and the name of the MCU is displayed in the first column of the properties table, enabling sorting according to MCU name. Conferences selected for monitoring MCU Name. can be used for sorting by clicking on the column heading Group by Conference Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences.
RealPresence Collaboration Server 800s Administrator’s Guide The Participants pane display changes accordingly. Group by MCU Group by Conference To toggle between the two display modes, click View > Group by MCU. Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane.
Chapter 19-RMX Manager Application To start monitoring again, click the check box in the Monitored column in the MCUs pane, or right-clicking the MCU icon and selecting Start Monitoring. Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU name, IP address or Secured mode.
RealPresence Collaboration Server 800s Administrator’s Guide b Right-click the MCU icon and then click Disconnect MCU. The MCU icon changes to disconnected and any ongoing conference running on that MCU will not be monitored in this RMX Manager; they are removed from the Conferences pane. This MCU can still be monitored and controlled by other users. Removing an MCU from the MCUs Pane An MCU can be removed from the RMX Manager.
Chapter 19-RMX Manager Application The Multilingual Settings dialog box opens, displaying the current language selection. 2 Click the check box of the required language. Only one language can be selected. 3 Click OK. 4 Restart the RMX Manager application to implement the language change.
RealPresence Collaboration Server 800s Administrator’s Guide 2 Click the Browse button to select the location of the save file, or enter the required path in the Export Path box. The selected file path is displayed in the Export Path box. 3 Click OK to export the RMX Manager configuration.
20 MCU Administration and Utilities System and Participant Alerts The MCU alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. System Alerts indication bar Participant Alerts indication bar The System Alerts indication bar blinks red prompting the user to view the active alarms.
RealPresence Collaboration Server 800s Administrator’s Guide To view the System Alerts list: 1 Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: Table 20-1 Active Alarms Pane Columns Field Description ID An identifying number assigned to the system alert. Time Lists the local date and time that the error occurred.
Chapter 20-MCU Administration and Utilities 2 Click one of the following two buttons to view its report in the System Alerts pane: Active Alarms (default) – this is the default reports list that is displayed when clicking the System Alerts indication bar. It displays the current system errors and is a quick indicator of the MCU status. Faults Full List - A list of all system faults. Note: Viewed when logged in as a special support user.
RealPresence Collaboration Server 800s Administrator’s Guide RMX Time To ensure accurate conference scheduling, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol. • If applicable, daylight saving adjustments must be implemented by the administrator whether the MCU is in standalone mode or synchronized with NTP Servers.
Chapter 20-MCU Administration and Utilities Table 20-2 RMX Time – Fields Properties (Continued) Field Description GMT Offset The time zone difference between Greenwich and the MCU’s physical location in hours and minutes. Select the Up or Down arrows to alter the GMT Offset time on the MCU. To enter a negative offset either type a minus in the hour box or use the down arrow and decrease the offset below zero.
RealPresence Collaboration Server 800s Administrator’s Guide Table 20-4 System Resource Capacity Per Resource Type Resource Type Number of Resources VGA RTV Ports 20 SVC Only Ports 60 One SVC resource is equivalent to one AVC CIF resource. In a mixed CP and SVC conference, video resources are used according to the amount of both AVC and SVC participants in the conference.
Chapter 20-MCU Administration and Utilities AVC Conferencing - Continuous Presence Video resources usage varies according to the video resolution used by the endpoints. The higher the video resolution (quality), the greater the amount of video resources consumed by the MCU. Table 20-7 shows the number of video resources used for each resolution. Table 20-5 CP Video Resource Usage vs.
RealPresence Collaboration Server 800s Administrator’s Guide Table 20-6 CP Video Resource Usage vs. Resolution Resolution/fps HD Video Resources Used H.264 4CIF 60fps 1/3 H.264 720p 30fps 1/3 H.264 720p 60fps 2/3 H.264 1080p 25/30fps 2/3 H.264 1080p 50/60fps 4/3 AVC Conferencing - Voice One CIF video resource equals 3 voice resources. All resources are taken from the same pool of video resources.
Chapter 20-MCU Administration and Utilities You can define several endpoint types, listing them one after the other separated by semicolon (;). For example, CMA Desktop;VSX 8000. 5 Click OK. The new flag is added to the flags list. Reset the MCU for changes to take effect. For more details, see the RealPresence Collaboration Server 800s Administrator’s Guide, "Resetting the Collaboration Server” on page 20-57.
RealPresence Collaboration Server 800s Administrator’s Guide The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode. Video Resources Free (%) Video Resources Occupied (%) Actual Number of Occupied and Free Audio and Video Resources Resource usage is displayed for video resources only. They are displayed as percentages of the total resources.
Chapter 20-MCU Administration and Utilities Table 20-8 Resource Report Fields Parameters (Continued) Column Description Free The number of MCU resources available for connecting AVC and SVC-based endpoints. Total The Total column displays the total number of resources of that type (Occupied and Free). Port Gauges In Flexible Resource Capacity mode, the Port Gauges in the Status Bar show the numbers as they appear in the resource report.
RealPresence Collaboration Server 800s Administrator’s Guide Setting the Port Usage Threshold To Set the Port Usage Threshold: 1 In the Setup menu, click Port Gauge to open the Port Gauge dialog box. Usage Threshold Status Bar Enter the value for the percentage capacity usage threshold. The high Port Usage threshold represents a percentage of the total number of video available.
Chapter 20-MCU Administration and Utilities When the flag is set to YES, the system will allow SIP audio endpoints to connect to the MCU until the Port Usage threshold is reached. Once this threshold is exceeded, the SIP audio endpoints will not be able to connect, ensuring that the remaining system resources can be used by all other connections, including SIP video, and H.323 cascaded links.
RealPresence Collaboration Server 800s Administrator’s Guide • The High Port Usage threshold. Total Allocated Video Ports In System Video Ports In Use Video Port Usage Indicator Video Port Usage Threshold The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer. System Information System Information includes License Information and general system information.
Chapter 20-MCU Administration and Utilities The System Information properties box displays the following information: Table 20-9 System Information Field Description Total Number of CP Resources Displays the number of video participants licensed for the system. Each CP resource represents one CIF video resource. Each SVC resource is equivalent to one CIF video resource. Total Number of Event Mode Resources Displays the number of video/voice participants licensed for a system in Event Mode Licensing.
RealPresence Collaboration Server 800s Administrator’s Guide Guidelines • Version 1, Version 2 and Version 3 traps are supported. • When SNMPv3 is selected only SNMPv3 Queries and Traps receive responses. • A mixture of Version 1, Version 2 and Version 3 traps is not permitted. MIB Files The H.341 standard defines the MIBs that H.320 and H.323 MCUs must comply with. In addition, other MIBs should also be supported, such as MIB-II and the ENTITY MIB, which are common to all network entities.
Chapter 20-MCU Administration and Utilities Standard MIBs This section describes the MIBs that are included with the Collaboration Server. These MIBs define the various parameters that can be monitored, and their acceptable values. Table 20-11 Standard MIBs Polycom, Inc. MIB Name Description MULTI-MEDIA-MIB-TC (MULTIMTC.MIB) Defines a set of textual conventions used within the set of Multi Media MIB modules. H.320ENTITY-MIB (H320-ENT.
RealPresence Collaboration Server 800s Administrator’s Guide Unified MIB The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB. Table 20-12 Unified MIB SNMP Fields 20-18 Name Type Description Debug Boolean Indicates whether the unit is in a debugging state.
Chapter 20-MCU Administration and Utilities Table 20-12 Unified MIB SNMP Fields (Continued) Polycom, Inc. Name Type Description McuSystemStatus Integer System State. FanStatus Boolean Status of the hardware fan. PowerSupplyStatus Boolean Status of the power supply. IntegratedBoardsStatus Boolean Status of the integrated boards. UltraSecureMode Boolean Indicates whether the RMX is operating in Ultra Secure Mode. ChassisTemp Integer The temperature of the chasis.
RealPresence Collaboration Server 800s Administrator’s Guide Traps Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th Agent address: 172.22.189.154 Port: 32774 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP Community: public Enterprise: enterprises.8072.3.2.
Chapter 20-MCU Administration and Utilities 3 Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOMRMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th Agent address: 172.22.189.154 Port: 32777 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.
RealPresence Collaboration Server 800s Administrator’s Guide To enable SNMP option: 1 In the Collaboration Server Web Client menu bar, click Setup > SNMP. The Collaboration Server-SNMP Properties - Agent dialog box is displayed. This dialog box is used to define the basic information for this MCU that will be used by the SNMP system to identify it. 2 In the Agent dialog box, click the SNMP Enabled check box.
Chapter 20-MCU Administration and Utilities 9 Click the Traps tab. The Collaboration Server-SNMP Properties – Traps dialog box opens. Version 3 Versions 1 & 2 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box. 10 Define the following parameters: Table 20-14 SNMPv3 - Traps Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide Table 20-14 SNMPv3 - Traps (Continued) Field Description Trap Destination This box lists the currently defined IP addresses of the Manager terminals to which the message (trap) is sent. IP Enter the IP address of the SNMP trap recipient.
Chapter 20-MCU Administration and Utilities 12 Define the following parameters: Table 20-15 SNMPv3 - Traps Field Description IP Address Enter the IP address of the SNMP trap recipient. Enable Trap Inform An Inform is a Trap that requires receipt confirmation from the entity receiving the Trap. If the Engine ID field (Version 3) is empty when Enable Trap Inform has been selected, the Engine ID is set by the Client.
RealPresence Collaboration Server 800s Administrator’s Guide a To delete the IP Address of a Manager terminal, select the address that you wish to delete, and then click the Remove button. The IP address in the Trap Destinations box is removed. 14 Click the Security tab. The Collaboration Server-SNMP Properties – Security dialog box opens. Version 3 Versions 1 & 2 This dialog box is used to define whether the query sent to the MCU is sent from an authorized source.
Chapter 20-MCU Administration and Utilities 15 Define the following parameters: Table 20-16 SNMP - Security Field Description Send Authentication Trap Select this check box to send a message to the SNMP Manager when an unauthorized query is sent to the MCU. When cleared, no indication will be sent to the SNMP Manager. Accept Host Community Name Enter the string added to queries that are sent from the SNMP Manager to indicate that they were sent from an authorized source.
RealPresence Collaboration Server 800s Administrator’s Guide The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK. Click the Add button to define additional IP Addresses. The IP Address or Addresses are displayed in the Accept SNMP Packets from These Hosts box.
Chapter 20-MCU Administration and Utilities • Profiles • IP Network Settings: — — — — — H.323 settings SIP settings DNS settings Fix Ports (TCP, UDP) settings QoS settings Guidelines Polycom, Inc. • Both Master and Slave MCUs must have the same software version installed. • The Users list and Passwords must be the same on both the Master and Slave MCUs. • There must be connectivity between the Master and Slave MCUs, either on the same network or on different networks connected through routers.
RealPresence Collaboration Server 800s Administrator’s Guide Enabling Hot Backup To enable Hot Backup: 1 On the Collaboration Server menu, click Setup > Hot Backup. The Collaboration Server Hot Backup dialog box is displayed. 2 Complete or modify the following fields: Table 20-17 Hot Backup Field Description Hot Backup Enabled Select this check box to enable Hot Backup. MCU Role: This setting determines the role of the MCU in the Hot Backup configuration.
Chapter 20-MCU Administration and Utilities Using Hot Backup Triggers Hot Backup is initiated by the slave MCU on detection of no response from the master MCU on a “Keep Alive” operation. The Hot Backup triggers initiates the Hot Backup swap from Master to Slave when the selected conditions on the Master MCU occur. Guidelines • Hot Backup triggers should be configured on both the Master and Slave MCUs. • Hot Backup triggers are not synchronized between the Master and Slave MCUs.
RealPresence Collaboration Server 800s Administrator’s Guide A dialog box opens with a list of event triggers displayed. 2 Select the appropriate Hot Backup Triggers check boxes: Table 20-18 Hot Backup Trigger 3 Hot Backup Trigger Description Lost connection with management port Initiates the Hot Backup switch from the Master to the Slave MCU when the connection to the management port is lost on the Master MCU. This trigger is always set.
Chapter 20-MCU Administration and Utilities Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the Collaboration Server Web Client or RMX Manager.
RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Audible Alarms User Customization The operators and administrators can: • Enable/Disable the Audible Alarm. • Select whether to repeat the Audible Alarm. • Define the number of repetitions and the interval between the repetitions. To Customize the Audio Alert on the Collaboration Server Client or RMX Manager: 1 On the Collaboration Server menu, click Setup > Audible Alarms > User Customization.
Chapter 20-MCU Administration and Utilities Replacing the Audible Alarm File Each Collaboration Server is shipped with a default tone file in *.wav format that plays a specific tone when participants request Operator Assistance. This file can be replaced by a *.wav file with your own recording. The file must be in *.wav format and its length cannot exceed one hour. Only the User with Administrator permission can download the Audible Alarm file.
RealPresence Collaboration Server 800s Administrator’s Guide Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login screen of the Collaboration Server Web Client can be modified using the Multilingual Setting option.
Chapter 20-MCU Administration and Utilities Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.
RealPresence Collaboration Server 800s Administrator’s Guide • Any attempt to modify a non-modifiable banner results in it automatically being copied to the Custom banner. Non-Modifiable Banner Text Sample 1 Banner You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only.
Chapter 20-MCU Administration and Utilities security procedures, survivability and operational security. Monitoring includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information including personal information, placed on or sent over this system may be monitored.
RealPresence Collaboration Server 800s Administrator’s Guide Banner Display Login Screen Banner The Login screen banner can display any text, for example the terms and conditions for system usage. The user must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the following screen: Terms of Usage Banner 20-40 Accept Button Polycom, Inc.
Chapter 20-MCU Administration and Utilities Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: Banner Software Management The Software Management menu is used to backup and restore the Collaboration Server's configuration files and to download MCU software. Backup and Restore Guidelines • System Backup can only be performed by an administrator. • The System Backup procedure creates a single backup file that can be viewed or modified only by developers.
RealPresence Collaboration Server 800s Administrator’s Guide — — — — — — — — — • Resource Allocation IVR messages, music Collaboration Server Web Client user setting - fonts, windows Collaboration Server Web Client global settings – notes, address book, language Private keys and certificates (TLS) Conference participant settings Operation DB (administrator list) SNMP settings Time configuration CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a
Chapter 20-MCU Administration and Utilities Ping Collaboration Server The Ping administration tool enables the Collaboration Server Signaling Host to test network connectivity by Pinging IP addresses. Guidelines • Both explicit IP addresses and Host Names are supported. • The Collaboration Server Web Client blocks any attempt to issue another Ping command before the current Ping command has completed.
RealPresence Collaboration Server 800s Administrator’s Guide • Not all defined participants are connected to the conference or when a single participant is connected. • A change in the MCU status occurs and an alarm is added to the alarm’s list. A welcome message is displayed to the Collaboration Server user upon connection. To configure the notifications: 1 On the Collaboration Server menu, select Setup > Notification Settings. The Notification Settings dialog box is displayed.
Chapter 20-MCU Administration and Utilities Table 20-23 Notification Settings Parameters (Continued) Field Description Fault List Updated Updates you when the faults list is updated (new faults are added or existing faults are removed). 2 Enable/Disable All Notifications or Custom to select specific notifications to display. 3 Click OK. Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive.
RealPresence Collaboration Server 800s Administrator’s Guide The following tasks can be performed: Table 20-24 Diagnostic File Button Options Button Description Refresh List Refreshes the list and adds newly generated logger files. Select All Selects all the logger files listed. Browse Selects the destination folder for download. Retrieve Files Saves files to the destination folder.
Chapter 20-MCU Administration and Utilities 4 Click the Retrieve Files button. The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files. Viewing the Logger Files: To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application, i.e. Notepad, Textpad or MS Word. 1 Using Windows Explorer, browse to the directory containing the retrieved log files.
RealPresence Collaboration Server 800s Administrator’s Guide The data collected is saved into a single compressed file containing all the information from each system component in its relative format (.txt, .xml, etc...). In case the disk is malfunctioning, the file will be written to the RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip.
Chapter 20-MCU Administration and Utilities 4 Select check boxes of the information to be collected. 5 In the Export Path field, click the Browse button and navigate to the directory path where the compressed file is to be saved. 6 Click the Collect Information button. A progress indicator is displayed in the Information Collector dialog box while the file is being created.
RealPresence Collaboration Server 800s Administrator’s Guide The Auditor tool is composed of the Auditor Files and the Auditor File Viewer that enables you to view the Auditor Files. Time stamps of Audit Events are GMT. Auditor Files Auditor Event History File Storage All audit events are saved to a buffer file on hard disk in real time and then written to a file on hard disk in XML in an uncompressed format.
Chapter 20-MCU Administration and Utilities To access Auditor Files: >> On the Collaboration Server menu, click Administration > Tools > Auditor Files. The Auditor Files dialog box is displayed.
RealPresence Collaboration Server 800s Administrator’s Guide To open the file in the Auditor File Viewer: >> Double-click the file. Auditor File Viewer The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File. You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer.
Chapter 20-MCU Administration and Utilities Table 20-25 Auditor Event Columns (Continued) Field Description Reporting Module The Collaboration Server system internal module that reported the event: • MCMS • • • • • • • • Central Signaling MPL Simulation Collaboration Server Web Client CM Switch ART Video MUX Workstation The name (alias) of the workstation used to send the request that triggered the event.
RealPresence Collaboration Server 800s Administrator’s Guide The order of the Auditor File Viewer field header columns can be changed and the fields can be sorted and filtered to facilitate different analysis methods. 2 In the event list, click the events or use the keyboard’s Up-arrow and Down-arrow keys to display the Request Transaction and Response Transaction XML trees for each audit event. The transaction XML trees can be expanded and collapsed by clicking the expand ( ) and collapse ( ) buttons.
Chapter 20-MCU Administration and Utilities Table 20-26 Alerts and Faults (Continued) Event IP Network Service deleted. Login Logout Management Session Time Out MCU Reset to enable Diagnostics mode. MCU reset. Music file error. New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
RealPresence Collaboration Server 800s Administrator’s Guide Transactions Table 2 lists Transactions that are recorded by the Auditor.
Chapter 20-MCU Administration and Utilities ActiveX Bypass At sites that, for security reasons, do not permit Microsoft® ActiveX® to be installed, the MSI (Windows Installer File) utility can be used to install .NET Framework and .NET Security Settings components on workstations throughout the network. All workstation that connect to Collaboration Server systems must have both.NET Framework and .NET Security Settings running locally.
RealPresence Collaboration Server 800s Administrator’s Guide a If the VMware vSphere Client is displayed in the recently used programs list, click VMware vSphere Client in the list to start the application. or b Click All Programs > VMware > VMware vSphere Client. The VMware vSphere Client login window opens. 2 In the IP address / Name field, enter the IP Address or the name of the vSphere host.
Chapter 20-MCU Administration and Utilities The VMware vSphere Client opens. 5 Polycom, Inc. In the Inventory Panel, click the Datastore that houses the MCU.
RealPresence Collaboration Server 800s Administrator’s Guide 6 Right-click on the MCU virtual machine, then click Power > Restart Guest . DO NOT click Reset. Doing so may corrupt the Virtual Machine. The virtual machine and the MCU instance restart. System Reset saves system configuration changes and restarts the system with the latest settings. To reset the Collaboration Server: 1 In the Collaboration Server Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed.
Chapter 20-MCU Administration and Utilities The progress bar displays the amount of time remaining for the reset process to complete: left to right. . The Startup progress is also indicated by a green bar moving from The duration of the Startup depends on the type of activity that preceded the MCU reset. For example: Fast Configuration Wizard, New Version installation, Version Upgrade, Restore Last Configuration etc.
RealPresence Collaboration Server 800s Administrator’s Guide The Backup Configuration dialog box opens. 2 Click the Browse button. The Browse To File dialog box opens. 3 Select the Backup Directory Path and then click Backup. When the Collaboration Server backs up the current configuration, if any changes occur immediately or during the request, then additional changes are not registered. 4 On the Windows taskbar, click the Start > Programs.
Chapter 20-MCU Administration and Utilities The VMware vSphere Client is displayed. Inventory Panel 8 Polycom, Inc. In the Inventory Panel, select the Datastore that houses the MCU.
RealPresence Collaboration Server 800s Administrator’s Guide The inventory of the Datastore appears. 9 Right-click the MCU virtual machine, then click Power > Shut Down Guest. When VM turns blue, the virtual machine has shut down. 20-64 Polycom, Inc.
Chapter 20-MCU Administration and Utilities 10 When the MCU has shut down, click the Summary tab. 11 Under Resources, right-click the datastore, and click Browse Datastore. The Browse Datastore window appears. 12 In the Folders tab, select the folder whose name matches that of the MCU. If the same name has been used multiple times, there will be multiple folders with an underscore and a number appended to the name.
RealPresence Collaboration Server 800s Administrator’s Guide The contents of the folder are displayed. 13 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 14 Browse to a location and click OK. The Upload/Download Operation Warning window may appear. 15 If the Upload/Download Operation Warning window appears, click Yes. If it does not appear, proceed to Step 16. 20-66 Polycom, Inc.
Chapter 20-MCU Administration and Utilities The file downloads. 16 Open the file in any plain text editor. 17 Locate the line that starts with uuid.bios. 18 Copy the entire line and paste it into another text file. 19 Save the text file. 20 In the Inventory Panel, click the Datastore that houses the MCU. 21 Right-click the MCU, and select Delete from Disk. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide The Confirm Delete window appears. 22 Click Yes. 23 On the vSphere Client menu, select File > Deploy OVF Template. 20-68 Polycom, Inc.
Chapter 20-MCU Administration and Utilities The Deploy OVF Template wizard opens to the Source page. 24 Click Browse. The Open dialog box appears. 25 Browse to the new OVA file. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide 26 Either double-click on the OVA file or click on the file, then click Open. 27 Click Next. 20-70 Polycom, Inc.
Chapter 20-MCU Administration and Utilities The OVF Template Details page is displayed. 28 Click Next. The Name and Location page is displayed. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide 29 In the Name field, type the same name previously used for the MCU. 30 Click Next. The Disk Format page is displayed. 31 Select Thin Provision, then click Next. 20-72 Polycom, Inc.
Chapter 20-MCU Administration and Utilities The Network Mapping page is displayed. 32 Select the appropriate network mappings, then click Next. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide The Ready to Complete page is displayed. 33 Verify that Power on after deployment is not selected. 34 Confirm that all the settings are correct, then click Finish. The vSphere Client deploys the OVF file. When the deployment is complete the following window appears: 35 Click Close. 20-74 Polycom, Inc.
Chapter 20-MCU Administration and Utilities 36 In the Inventory Panel, select the Datastore that used to house the MCU. 37 Click the Summary tab. 38 Under Resources, right-click the datastore, and click Browse Datastore. The Browse Datastore window appears. 39 In the Folders tab, select the folder whose name matches that of the MCU. The folder name will have an underscore and a number at the end. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide The contents of the folder are displayed. 40 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 41 Browse to a location and click OK. The Upload/Download Operation Warning window may appear. 20-76 Polycom, Inc.
Chapter 20-MCU Administration and Utilities 42 If the Upload/Download Operation Warning window appears, click Yes. If it does not appear, proceed to Step 43. The file downloads. 43 Open the file created in Step 18. 44 Open the file in any plain text editor. 45 Locate the line that starts with, uuid.bios. 46 Replace that line with the line saved in the other text file. 47 Add the following as a separate line to the file, including the quotation marks: uuid.action = “keep” 48 Save and close the file.
RealPresence Collaboration Server 800s Administrator’s Guide 50 In the tool bar of the Datastore Browser window, click the Upload files to this datastore button. 51 Click Upload File. The Upload Items window appears. 52 Navigate to where you saved the “.vmx” file in Step 48, select it, then click Open. The Upload/Download Operation Warning window may appear. 53 If the Upload/Download Operation Warning window appears, click Yes. The file is uploaded. 20-78 Polycom, Inc.
Chapter 20-MCU Administration and Utilities 54 Close the Datastore Browser. 55 In the Inventory Panel, click the Datastore that houses the MCU. 56 Right-click the MCU virtual machine, then click Power > Power On. After a few minutes, the MCU turns on. 57 Start the Collaboration Server Web Client application on the workstation. a In the browser’s address line, enter the IP address of the Control Unit in the format: http://, as defined in the USB memory stick. b Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide The Collaboration Server Web Client Login screen is displayed. 58 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The Collaboration Server Web Client opens and the Product Activation dialog box appears with the serial number filled in: 59 In the Activation Key field, enter or paste the Product Activation Key. 60 Click OK.
Chapter 20-MCU Administration and Utilities Upgrading or Downgrading the RealPresence Collaboration Server 800s To upgrade or downgrade the RealPresence Collaboration Server: 1 Inset the Polycom USB key that came with the RealPresence Collaboration Server into your computer. The Polycom Documentation window is displayed. In Windows XP: a The Polycom Documentation option is automatically selected. Click OK. In Windows 7: a Select Open Folder to view files using Windows Explorer.
RealPresence Collaboration Server 800s Administrator’s Guide 20-82 4 In the Product Type dialog box, select RealPresence Collaboration Server 800s. 5 In the Initial Setup Utility dialog box, click the Upgrade / Downgrade link. Polycom, Inc.
Chapter 20-MCU Administration and Utilities The Collaboration Server Software Version Alignment Application dialog box is displayed. Polycom, Inc. 6 Click Open. 7 Navigate to the folder where the upgrade or downgrade software you have downloaded is saved and click Open.
RealPresence Collaboration Server 800s Administrator’s Guide The software file is displayed in the Select the path where the downloaded version is located box. 8 Click Add. This step may take a few minutes. The version is added to the Selected Version dropdown box. 9 Make sure the correct version is selected in the Selected Version dropdown box and click OK. 10 Remove the USB key from the PC workstation. 11 Insert the USB key in any USB port of the RealPresence Collaboration Server.
Chapter 20-MCU Administration and Utilities b Click Enter. When the Collaboration Server Web Client Login window is displayed, the version change was successful. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide 20-86 Polycom, Inc.
21 System Configuration Flags The system’s overall behavior can be configured by modifying the default values of the System Flags. For flag changes (including deletion) to take effect, the MCU must be reset. For more information, see "Resetting the Collaboration Server” on page 20-57.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ALLOW_NON_ENCRYPT_R ECORDING_LINK_IN_ENCR YPT_CONF When set to NO (default), the Recording Link inherits the encryption settings of the conference. If the conference is encrypted, the recording link will be encrypted. When set to YES, it disables the encryption of the recording link, regardless of the Encryption settings of the conference and RSS recorder.
Chapter 21-System Configuration Flags Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description CONTENT_SPEAKER_INTR A_SUPPRESSION_IN_SEC ONDS This flag controls the requests to refresh (intra) the content sent from the Collaboration Server system to the content sender as a result of refresh requests initiated by other conference participants.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_AUTO_EXTENSIO N When set to YES, allows conferences running on the Collaboration Server to be automatically extended as long as there are participants connected and the system has free resources. Set this flag to NO prevent conference duration from being automatically extended.
Chapter 21-System Configuration Flags Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description FORCE_STRONG_PASSWO RD_POLICY When set to YES, implements the Strong Password rules. For more details, see “Changing a User’s Password” on page 15-3. Default: NO FORCE_SYSTEM_BROADC AST_VOLUME If set to YES, the level of broadcasting volume of the connected participant is value taken from the system flag SYSTEM_BROADCAST_VOLUME.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 – highest volume Notes: • It is not recommended to disable IVR messages by setting the flag value to 0.
Chapter 21-System Configuration Flags Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description MAX_CP_RESOLUTION The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power-on and after a system upgrade. The default value is HD720. All subsequent changes to the Maximum CP Resolution of the system are made using the Resolution Configuration dialog box.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description MIN_PASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20. 0 means this rule is not enforced. MIN_PWD_CHANGE_FREQ UENCY_IN_DAYS Defines the frequency with which a user can change a password. Values: 0 -7. 0 (standard default) - users do not have to change their passwords.
Chapter 21-System Configuration Flags Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_ID_MAX_ LEN The maximum number of digits that the user can enter when manually assigning an ID to a conference. Range: 2-16 (Default: 8) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99. NUMERIC_CONF_ID_MIN_L EN The minimum number of digits that the user must enter when manually assigning an ID to a conference.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-1 System Flags – MCMS_PARAMETERS (Continued) 21-10 Flag Description PASSWORD_EXPIRATION_ DAYS_MACHINE Enables the administrator to change the password expiration period of Application-user’s independently of regular users. Default: 365 (days). PASSWORD_EXPIRATION _WARNING_DAYS Determines the display of a warning to the user of the number of days until password expiration. Value: between 0 and 14 days.
Chapter 21-System Configuration Flags Table 21-1 System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description STAR_DELIMITER_ALLOWE D When set to YES, an asterisk “*” can be used as a delimiter in Conference and Meeting Room dial strings. The dial string is first searched for “'#' first followed by “*”. Default: NO SYSTEM_BROADCAST_VO LUME This value is used when the system flag FORCE_SYSTEM_BROADCAST_VOLUME is set to YES.
RealPresence Collaboration Server 800s Administrator’s Guide 3 To modify a flag value, double-click or select the flag and click the Edit Flag button. 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box. 6 Repeat steps 2–4 to modify additional flags. 7 Click OK to close the System Flags dialog box For flag changes (including deletion) to take effect, reset the MCU. For more information see "Resetting the Collaboration Server” on page 20-57.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description 802_1X_SKIP_CERTIFICAT E_VALIDATION If the flag value is: • YES - The retrieved certificate is not validated against theCA certificate. • NO - The retrieved certificate is validated against the CAcertificate. Validation failure raises an Active Alarm and isreported in the Ethernet Monitoring dialog box.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description AVOID_VIDEO_LOOP_BAC K_IN_CASCADE When set to YES the current speaker’s image is not sent back through the participant link in cascaded conferences with conference layouts other than 1x1. Default: YES Range: YES / NO BURN_BIOS Although not recommended, setting this flag’s value to NO will prevent BIOS upgrade. Default: YES.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description CP_REGARD_TO_INCOMIN G_SETUP_RATE For use in the Avaya Environment. If set to YES, the Collaboration Server calculates the line rate for incoming calls in CP conferences, according to the line rate which is declared by the endpoint in the H.225 setup message. If set to NO, the rate is calculated according to the conference line rate regardless of the rate in the H.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 21-16 Flag Description DISABLE_GW_OVERLAY_I NDICATION When set to NO (default), displays progress indication during the connection phase of a gateway call. Set the value to YES to hide the connection indications displayed on the participant’s screen during the connection phase of a gateway call.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description ENABLE_H239 When set to YES, Content is sent via a separate Content channel. Endpoints that do not support H.239 Content sharing will not be able to receive When set to NO, the Content channel is closed. In such a case, H.239 Content is sent via the video channel (“people” video) enabling endpoints that do not support H.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 21-18 Flag Description ENABLE_TC_PACKAGE Enables or disables Network Traffic Control. Range: YES / NO Default: NO ENABLE_TEXTUAL_CONFE RENCE_STATUS Set the value of this flag to NO to disable Text Indication. This setting is recommended for MCUs running Telepresence conferences. Default: YES. ENABLE_VIDEO_PREVIEW Enables the Video Preview feature. Default: YES.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description EXTERNAL_DB_PORT The external database server port used by the Collaboration Server to send and receive XML requests/responses. For secure communications set the value to 443. Default: 5005. FADE_IN_FADE_OUT Enables or disables the transition format between speakers in a Continuous Presence conference.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 21-20 Flag Description FORCE_RESOLUTION Use this flag to specify IP (H.323 and SIP) endpoint types that cannot receive wide screen resolution and that were not automatically identified as such by the Collaboration Server. Possible values are endpoint types, each type followed by a semicolon.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description H323_FREE_VIDEO_RESO URCES For use in the Avaya Environment. In the Avaya Environment there are features that involve converting undefined dial-in participants’ connections from video to audio (or vice versa). To ensure that the participants’ video resources remain available for them, and are not released for use by Audio Only calls, set this flag to NO.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 21-22 Flag Description MAX_ALLOWED_RTV_HD_ FRAME_RATE Defines the threshold Frame Rate (fps) in which RTV Video Protocol initiates HD resolutions.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description MS_KEEP_ALIVE_ENABLE Enables the Microsoft keep alive flag. Set it YES to ensure that endpoints such as HDX remain connected to the conference for its duration when the Collaboration Server is configured with FQDN address and the Lync server is working with load balancing and holds more than one address.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) 21-24 Flag Description PCM_FECC Determines whether the DTMF Code, ##, the Far/Arrow Keys (FECC) or both will activate the PCM interface. This flag can be also be used in combination with DTMF code definitions to disable PCM. Possible Values: YES / NO Default: YES. PCM_LANGUAGE Determines the language of the PCM interface.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description REJECT_INCORRECT_PRE CEDENCE_DOMAIN_NAME When set to YES, when the Precedence Domain of a SIP dialin call does not match the Precedence Domain of the RMX, the call is rejected. Possible values: YES/NO Default: No REMOVE_H323_EPC_CAP_ TO_NON_POLYCOM_VEND OR Used to disable EPC protocol.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag RTCP_QOS_IS_EQUAL_TO _RTP SELF_IND_LOCATION Description Range: YES/NO Default: YES Change the location of the display of the Network Quality Indicator of the participant’s own endpoint.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description SEND_WIDE_RES_TO_IP When set to YES (default), the Collaboration Server sends wide screen resolution to IP endpoints. Endpoint types that do not support wide screen resolutions are automatically identified by the Collaboration Server according to their product type and version and will not receive the wide resolution even when the flag is set to YES.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description SIP_FAST_UPDATE_INTER VAL_EP Default setting is 6 to let the Collaboration Server automatically send an Intra request to Microsoft OC endpoints only, every 6 seconds. Enter any other number of seconds to change the frequency in which the Collaboration Server send the Intra request to Microsoft OC endpoints only.
Chapter 21-System Configuration Flags Table 21-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Polycom, Inc. Flag Description TCP_RETRANSMISSION_TI MEOUT The number of seconds the server will wait for a TCP client to answer a call before closing the connection. Default = 5 (seconds) V35_MULTIPLE_SERVICES If the connection of multiple Serial Gateways to RTM-LAN cards is required: The V35_MULTIPLE_SERVICES System Flag must be set to YES.
RealPresence Collaboration Server 800s Administrator’s Guide 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close the System Flags dialog box. For flag changes (including deletion) to take effect, reset the MCU. For more information see "Resetting the Collaboration Server” on page 20-57.
Chapter 21-System Configuration Flags Table 21-3 Manually Added Flags - CS_MODULE_PARAMETERS Tab Flag Description SIP_DUAL_DIRECT ION_TCP_CON For use in Microsoft environments. When set to YES, sends a new request on the same TCP connection instead of opening a new connection. Range: YES/NO Default: NO SIP_ST_ENFORCE _VAL For use in Microsoft environments. Session timer interval in seconds.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...
Chapter 21-System Configuration Flags Table 21-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) Flag Name: PREDEFINED_AUTO_LAYOUT_n (n = Number of Participants) n Default Value Possible Values CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide Example: Table 21-5 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout.
Chapter 21-System Configuration Flags Guidelines • If the flag HIDE_CONFERENCE_PASSWORD is set to YES, the automatic generation of passwords (both conference and chairperson passwords) is disabled, regardless of the settings of the flags NUMERIC_CONF_PASS_DEFAULT_LEN and NUMERIC_CHAIR_PASS_ DEFAULT _LEN. • The automatic generation of conference passwords is enabled/disabled by the flag NUMERIC_CONF_PASS_DEFAULT_LEN.
RealPresence Collaboration Server 800s Administrator’s Guide Table 21-6 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CHAIR_PASS_MIN_LEN Enter the minimum number of characters required for chairperson passwords. Possible values: 0 – 16. 0 (default) means no minimum length. However this setting cannot be applied when the Collaboration Server is in Ultra Secure Mode. NUMERIC_CONF_PASS_MAX_LEN Enter the maximum number of characters permitted for conference passwords.
22 RealPresence Collaboration Server 800s Hardware Monitoring The status and properties of the MCU hardware components can be viewed and monitored in the Hardware Monitor list pane. Viewing the Status of the Hardware Components The Hardware Monitor pane displays the hardware component, its present status, temperature and voltage.
RealPresence Collaboration Server 800s Administrator’s Guide Table 22-1 Hardware Monitor Pane Columns (Continued) Field Description Temperature Monitors the temperature of the hardware components; Normal, Major and Critical. Note: Critical condition invokes a system shut down. Voltage The voltage threshold of the hardware component; either Normal or Major.
Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring The Hardware Properties dialog box has the following structure: Slot number Hardware component type Component Information (changes according to selected type) To view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select Properties for RealPresence Collaboration Server, slot 4. The following information is displayed: Table 22-3 MCU Properties - General Info Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide Table 22-3 MCU Properties - General Info (Continued) Field Description Network Interface Cards (NIC) 2 NIC number (1-4) The number of the NIC. NIC MAC Address The physical address of the NIC. Click the Active Alarms tab to view alarms related to the RealPresence Collaboration Server, i.e. temperatures, CPU usage, memory usage, voltages and main power sensors.
Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring To access the Fan properties: >> In the Hardware Monitor pane, either double-click or right-click and select Properties for FANS. Table 22-4 FANS Properties - General Info Field Description General Settings Min. Speed Level (rpm) The minimum speed level of the fans. Max. Speed Level (rpm) The maximum speed level of the fans. Normal Operating Level (rpm) The normal operating level defined for the fans.
RealPresence Collaboration Server 800s Administrator’s Guide The Lan List is displayed: 2 Either double-click or right-click and select Properties for the Lan connector. The properties for the LAN connector are displayed: 22-6 Polycom, Inc.
Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring Diagnostics Your system comes with a Hardware Diagnostics USB memory stick. If required for troubleshooting, Polycom Global Services personnel may ask you to run hardware diagnostics. The appliance will not be operational during the running of diagnostics.
RealPresence Collaboration Server 800s Administrator’s Guide The Boot Manager Main Menu loads. 6 Select Bios Boot Menu. The Bios Boot Manager is displayed. 7 Using the Up/Down arrows go to Hard drive C:. A window will display showing two options. 8 Select Front USB. If the USB memory stick is inserted into the back of the server this option will be called Back USB. 22-8 Polycom, Inc.
Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring The Collaboration Server loads the hardware diagnostics utility. 9 Select the desired diagnostic mode. If none is selected the Loop mpmemory and diagnostic in batch mode tests will be performed automatically. The diagnostics will continue running until stopped. One cycle of the diagnostics may take up to 30 minutes to complete. The results are saved in a file called auto.txt to the USB memory stick.
RealPresence Collaboration Server 800s Administrator’s Guide 22-10 Polycom, Inc.
Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed. A video participant who is unable to connect the video channels, but is able to connect as an audio only participant, is referred to as a Secondary participant.
RealPresence Collaboration Server 800s Administrator’s Guide Table A-1 A-2 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card. Caller not registered The calling endpoint is not registered in the gatekeeper. H323 call closed.
Appendix A-Disconnection Causes Table A-1 Polycom, Inc. Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Remote sent bad capability There was a problem in the capabilities sent by the endpoint. H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper. H323 failure Internal error occurred. H323 call closed. Remote stop responding The endpoint stopped responding. H323 call closed.
RealPresence Collaboration Server 800s Administrator’s Guide Table A-1 A-4 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 407 The endpoint sent a SIP Client Error 407 (Proxy Authentication Required) response. The client must first authenticate itself with the proxy. SIP client error 409 The endpoint sent a SIP Client Error 409 (Conflict) response. The request could not be completed due to a conflict with the current state of the resource.
Appendix A-Disconnection Causes Table A-1 Polycom, Inc. Call Disconnection Causes (Continued) Disconnection Cause Description SIP forbidden The SIP server rejected the request. The server understood the request, but is refusing to fulfill it. SIP global failure 603 A SIP Global Failure 603 (Decline) response was returned. The participant's endpoint was successfully contacted, but the participant explicitly does not wish to or cannot participate.
RealPresence Collaboration Server 800s Administrator’s Guide Table A-1 A-6 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encountered an unexpected condition that prevented it from fulfilling the request. SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response.
Appendix B Active Alarms Table B-1 Active Alarms Alarm Code Alarm Description A matching activation key is required. To cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered. If none is available, resetting the Collaboration Server will cancel the upgrade and return the Collaboration Server to the previous version. A new activation key was loaded. Reset the system. A new activation key was loaded: Reset the MCU.
RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] Central Signaling indicating Faulty status • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Error reading MCU time Failed to read MCU time configuration file ([status]). Manually configure the MCU Time in the Collaboration Server Web Client or RMX Manager Manager application.
RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Failed to create Default Profile Possible reasons for the failure: • Failed to validate the default Profile. • Failed to add the default Profile. Possible action: • Restore the Collaboration Server configuration from the Backup. • Use the Non-Comprehensive Restore To Factory Defaults operation.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper. • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • • • • • • • • • Gatekeeper DNS Host name not found. • • • • • • • • • • • • • • • • • • • Gatekeeper rejected RRQ due to Generic Data. Gatekeeper Registration Timeout. Gatekeeper rejected GRQ due to invalid revision.
RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the license is higher than the actual system resources. Check the media cards or insert a media card. Insufficient UDP Ports When defining fixed port, the number of defined UDP ports is lower than the required ports. Configure additional ports.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description MPL startup failure. Authentication not received. Authentication was not received from Switch. Check the switch card. MPL startup failure. Management Network configuration not received. Management Network message was not received. Check the Switch card. Network interface is not configured.
RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Meeting Room list during startup. Without the Meeting Rooms list, the system cannot allocate the appropriate dial numbers, Conference ID etc. and therefore cannot run conferences.
Appendix B-Active Alarms Table B-1 Active Alarms (Continued) Alarm Code Alarm Description SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificate files required for SIP TLS could not be loaded to the Collaboration Server. Possible causes are: • Incorrect certificate file name. Only files with the following names can be loaded to the system: rootCA.pem, pkey.pem, cert.pem and certPassword.txt • Wrong certificate file type.
RealPresence Collaboration Server 800s Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description System resources usage has exceeded Port Gauge threshold Temperature Level - Critical Possible explanations: • Temperature has reached a critical level. Temperature Level - Major Possible explanations: • Temperature has reached a problematic level and requires attention.
Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records. The first record in each file contains information about the conference in general, such as the conference name and start time.
RealPresence Collaboration Server 800s Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file. Conference Routing Name The Routing Name of the conference. Internal Conference ID The conference identification number as assigned by the system.
Appendix C-CDR Fields - Unformatted File Table C-1 Conference Summary Record Fields (Continued) Field Description GMT Offset The time zone difference between Greenwich and the Collaboration Server’s physical location in hours and minutes. Together with the GMT Offset Sign field the GMT Offset field is used to define the Collaboration Server local time.
RealPresence Collaboration Server 800s Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file. Table C-2 CDR Event Types Event Code Event Name Description 1 CONFERENCE START The conference started.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 18 NEW UNDEFINED PARTICIPANT A new undefined participant joined the conference. BILLING CODE A billing code was entered by a participant using DTMF codes. 20 For more information about the fields, see Table C-18, “Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT,” on page C-22.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 33 PARTY CHAIR UPDATE Participants connect to the conferences as standard participants and they are designated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the appropriate DTM code.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 105 USER UPDATE PARTICIPANT A user updated the properties of a participant during the conference. For more information about the fields, see Table C-13, “Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT,” on page C-16. 106 Polycom, Inc. USER SET END TIME A user modified the conference end time.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-2 Event Code Event Name Description 2001 CONFERENCE START CONTINUE 1 Additional information about a CONFERENCE START event. 2007 2010 PARTICIPANT DISCONNECTED CONTINUE 1 For more information about the fields, see Table C-4, “Event Fields for Event 2001 - CONFERENCE START CONTINUE 1,” on page C-11. Additional information about a PARTICIPANT DISCONNECTED event.
Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2106 USER UPDATE PARTICIPANT CONTINUE 2 Additional information about a USER UPDATE PARTICIPANT event. PARTICIPANT INFORMATION The contents of the participant information fields.
RealPresence Collaboration Server 800s Administrator’s Guide Event Specific Fields The following tables describe the fields which are specific to each type of event. Some fields that were supported by the MGC Manager, are not supported by the Collaboration Server. In addition, for some fields the Collaboration Server has a fixed value, whereas the MGC Manager supported multiple values. For more information about the MGC Manager fields and values, see the MGC Manager User’s Guide Volume II, Appendix A.
Appendix C-CDR Fields - Unformatted File Table C-3 Field Description CIF Frame Rate The CIF frame rate. Currently the only value is: 255 -Auto QCIF Frame Rate The QCIF frame rate: Currently the only value is: 255 -Auto LSD Rate Not supported. Always contains the value 0. HSD Rate Not supported. Always contains the value 0. T120 Rate Not supported. Always contains the value 0. Table C-4 Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-4 C-12 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Chairperson Password The chairperson password for the conference. Chair Mode Not supported. Always contains the value 0. Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty.
Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Video Unit ID Not supported. Always contains the value 65535. Data Board ID Not supported. Always contains the value 65535. Data Unit ID Not supported. Always contains the value 65535. Message Service Type The Message Service type. Currently the only value is: 3 - IVR Conference IVR Service The name of the IVR Service assigned to the conference.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-5 Field Description Conference Password The conference password. Chairperson Password The chairperson password. Info1 Info2 Info3 The contents of the conference information fields. These fields enable users to enter general information for the conference, such as the company name, and the contact person’s name and telephone number. The maximum length of each field is 80 characters. Billing Info The billing code.
Appendix C-CDR Fields - Unformatted File Table C-8 Event Fields for Event 2 - CONFERENCE END Field Description Conference End Cause Indicates the reason for the termination of the conference, as follows: 1 - The conference is an ongoing conference or the conference was terminated by an MCU reset. 2 - The conference was terminated by a user. 3 - The conference ended at the scheduled end time.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-12 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Mux Unit ID Not supported. Always contains the value 0. Audio Codec Board ID Not supported. Always contains the value 0. Audio Codec Unit ID Not supported. Always contains the value 0. Audio Bridge Board ID Not supported. Always contains the value 0. Audio Bridge Unit ID Not supported. Always contains the value 0.
Appendix C-CDR Fields - Unformatted File Table C-13 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Bonding Mode Not supported. Always contains the value 0. Number Of Channels Not applicable. Net Channel Width Not supported. Always contains the value 0. Network Service Name The name of the Network Service. An empty field “” indicates the default Network Service. Restrict Not supported.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-13 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Identification Method Note: This field is only relevant to dial-in participants. Meet Me Method Note: This field is only relevant to dial-in participants.
Appendix C-CDR Fields - Unformatted File Table C-14 Event Fields for Events 2010, 2011, 2015 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description IP Address The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-16 Event fields for Event 15 - H323 CALL SETUP (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows: 0 - MCU 1 - Remote participant Any other number - Unknown Min Rate The minimum line rate used by the participant. The data in this field should be ignored. For accurate rate information, see CDR event 31.
Appendix C-CDR Fields - Unformatted File Table C-17 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED (Continued) Field Description Participant Status The participant status, as follows: 0 -Idle 1 -Connected 2 - Disconnected 3 - Waiting for dial-in 4 – Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a user 8 -Secondary.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows 0 - Dial-out 5 - Dial-in Bonding Mode Not supported. Always contains the value 0. Number of Channels Not applicable Net Channel Width Not supported.
Appendix C-CDR Fields - Unformatted File Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description Network Type The type of network between the participant and the MCU, as follows: 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 4 - H.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field H.323 Participant Alias Type/SIP Participant Address Type Description For H.323 participants, the alias type, as follows: 7 - E164 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP participants, the address type, as follows: 1 - SIP URI 2 - Tel URL H.323 Participant Alias Name/SIP Participant Address For H.323 participants: The participant alias.
Appendix C-CDR Fields - Unformatted File Table C-21 Event Fields for Event 21 - SET PARTICIPANT DISPLAY NAME Field Description Participant Name The original name of the participant, for example, the name automatically assigned to an undefined participant, such as, “_(000)”. Participant ID The identification number assigned to the participant by the MCU. Display Name The new name assigned to the participant by the user, or the name sent by the end point.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-23 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link Name The name of the Recording Link. Recording Link ID The Recording Link ID. Start Recording Policy The start recording policy, as follows: 1 - Start recording automatically as soon as the first participant connects to the conference.
Appendix C-CDR Fields - Unformatted File Table C-26 Event fields for Event 31 - PARTICIPANT CONNECTION RATE (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Participant Current Rate The participant line rate in Kbps. Table C-28 Event fields for Event 33 - PARTY CHAIR UPDATE Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-30 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Participant Status The participant status, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - Waiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a user 8 - Secondary.
Appendix C-CDR Fields - Unformatted File Table C-33 Event Fields for Event 106 - USER SET END TIME Field Description New End Time The new conference end time set by the user, in GMT time. User Name The login name of the user who changed the conference end time. Table C-34 Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY Field Description Operator Name The login name of the user who moved the participant.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Net Channel Width The bandwidth of each channel. This value is always 0, which represents a bandwidth of 1B, which is the only bandwidth that is currently supported. Net Service Name The name of the Network Service. An empty field “” indicates the default Network Service.
Appendix C-CDR Fields - Unformatted File Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Party and MCU Phone Numbers Note: This field is only relevant to ISDN/PSTN participants. The participant phone numbers are listed first, followed by the MCU phone numbers. Ident. Method Note: This field is only relevant to dial-in participants.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Video Rate Note: This field is only relevant to IP participants. The video rate in units of kilobits per second. A value of 4294967295 denotes auto, and in this case, the rate is computed by the MCU. IP Address Note: This field is only relevant to IP participants.
Appendix C-CDR Fields - Unformatted File Table C-36 Event Fields for Event 111 - OPERATOR BACK TO CONFERENCE PARTY Field Description Operator Name The login name of the operator moving the participant back to the conference. Party Name The name of the participant being moved. Party ID The identification number, as assigned by the MCU, of the participant being moved. Table C-37 Event Fields for Events 2011, 2012, and 2016 Field Description IP V6 IPv6 address of the participant’s endpoint.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) C-34 Value Call Disconnection Cause 20 H323 call close. No port left for audio 21 H323 call close. No port left for video 22 H323 call close. No port left for FECC 23 H323 call close. No control port left 25 H323 call close.
Appendix C-CDR Fields - Unformatted File Table C-39 Disconnection Cause Values (Continued) Polycom, Inc. Value Call Disconnection Cause 210 H323 call close. Remote stop responding 213 H323 call close.
RealPresence Collaboration Server 800s Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) C-36 Value Call Disconnection Cause 414 SIP client error 414 415 SIP unsupported media type 420 SIP client error 420 480 SIP temporarily not available 481 SIP client error 481 482 SIP client error 482 483 SIP client error 483 484 SIP client error 484 485 SIP client error 485 486 SIP busy here 487 SIP request terminated 488 SIP client error 488 500 SIP server error 500
Appendix C-CDR Fields - Unformatted File MGC Manager Events that are not Supported by the Collaboration Server The following MGC Manager events are not supported by the Collaboration Server: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A. Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide C-38 Polycom, Inc.
Appendix D Ad Hoc Conferencing and External Database Authentication The RealPresence Collaboration Server 800s Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hocenabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
RealPresence Collaboration Server 800s Administrator’s Guide 4 The MCU checks whether a conference with the same Conference ID is running on the MCU. If there is such a conference, the participant is moved to that conference. If there is no ongoing conference with that Conference ID, the system creates a new conference, based on the Profile assigned to the Entry Queue, and connects this participant as the conference chairperson.
Appendix D-Ad Hoc Conferencing and External Database Authentication Entry Queue Level - Conference Initiation Validation with an External Database Application Starting a new conference with external database application validation entails the following steps: IP Endpoint MCU 92 51 00 0 IP Endpoint MCU Prefix in Gatekeeper - 925 925DefaultEQ Network 1001 1200 On Going Conference with this ID? 1300 9 00 10 25 Name: DefaultEQ Numeric ID: 1000 IP Endpoint New Conference ID: 1300 Figure D-2 Confere
RealPresence Collaboration Server 800s Administrator’s Guide — Conference Information, such as the contact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box. — Maximum number of participants allowed for the conference — Conference Owner These parameters can also be defined in the conference Profile. In such a case, parameters sent from the database overwrite the parameters defined in the Profile.
Appendix D-Ad Hoc Conferencing and External Database Authentication Conference access authentication can be performed as: • Part of the Ad Hoc conferencing flow where the participants must be authorized before they can enter the conference created in the Ad Hoc flow • Independent of Ad Hoc conferencing where conference access is validated for all conferences running on the MCU regardless of the method in which the conference was started.
RealPresence Collaboration Server 800s Administrator’s Guide • • If the Conference IVR Service is configured to prompt for the chairperson identifier and password, the participant is requested to enter the chairperson identifier. — If no identifier is entered, the participant connects as a standard, undefined participant. If the chairperson identifier is entered, the participant is requested to enter the chairperson password.
Appendix D-Ad Hoc Conferencing and External Database Authentication • • • • • If the Conference IVR Service is configured to prompt for the Conference password, the participant is requested to enter the conference password. In this flow, the conference password is not validated with the external database application, only with the MCU. — If the wrong password is entered, he/she is disconnected from the conference.
RealPresence Collaboration Server 800s Administrator’s Guide • Ad Hoc - enabled Entry Queue Ad Hoc conferencing must be enabled in the Entry Queue and a Profile must be assigned to the Entry Queue. In addition, an Entry Queue IVR Service supporting conference ID request. For details, see "Entry Queues” on page 7-1.
Appendix D-Ad Hoc Conferencing and External Database Authentication MCU Configuration to Communicate with an External Database Application To enable the communication with the external database application, several flags must be set in the System Configuration. To set the System Configuration flags: 1 On the Setup menu, click System Configuration. The System Flags dialog box opens. 2 Modify the values of the following flags: Table D-1 Flag Values for Accessing External Database Application Polycom, Inc.
RealPresence Collaboration Server 800s Administrator’s Guide Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box. >> Set the External Server Authentication field to Numeric ID.
Appendix E Participant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Media Info Polycom, Inc. Algorithm Indicates the audio or video algorithm and protocol.
RealPresence Collaboration Server 800s Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description RTP Statistics Actual loss Out of Order E-2 The number of missing packets counted by the IP card as reported in the last RTP Statistics report. If a packet that was considered lost arrives later, it is deducted from the packet loss count.
Appendix E-Participant Properties Advanced Channel Information Table E-1 Participant Properties - Channel Status Advanced Parameters (Continued) Polycom, Inc. Field Description Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can indicate the delay and reordering of fragmented packets that require additional processing, but is not considered a fault.
RealPresence Collaboration Server 800s Administrator’s Guide E-4 Polycom, Inc.
Appendix F Configuring Direct Connections to the Collaboration Server Direct connection to the Collaboration Server is necessary if you want to: • Modify the Collaboration Server’s Factory Default Management Network settings without using the USB memory stick. • Connect to the Collaboration Server’s Alternate Management Network for support purposes. • Connect to the Collaboration Server via a modem.
RealPresence Collaboration Server 800s - Administrator’s Guide F-2 2 In the Network Connections window, double-click the Local Area Connection that has Connected status. 3 In the Local Area Connection Status dialog box, click the Properties button. 4 In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. 5 In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address. Polycom, Inc.
Appendix F-Configuring Direct Connections to the Collaboration Server 6 Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address should be in the same network neighborhood as the Collaboration Server’s Control Unit IP address. Example: IP address – near 192.168.1.nn None of the reserved IP addresses listed in Table F-1 should be used for the IP Address.
RealPresence Collaboration Server 800s - Administrator’s Guide Connecting to the Management Network To connect directly to the Collaboration Server: 1 Connect one LAN cable between the PC and LAN 1 on the Collaboration Server’s back panel.Connect the power cable and power the Collaboration Server On. 2 Start the Collaboration Server Web Client application on the workstation, by entering the factory setting Management IP address in the browser’s address line and pressing Enter.
Appendix F-Configuring Direct Connections to the Collaboration Server The system prompts you to sign in with the new Control Unit IP Address. Polycom, Inc. 6 Disconnect the LAN cable between the workstation and the LAN 1Port on the Collaboration Server’s back panel. 7 Connect LAN 1Port on the Collaboration Server’s back panel to the local network using a LAN cable.
RealPresence Collaboration Server 800s - Administrator’s Guide Connecting to the Collaboration Server via Modem Remote access to the Collaboration Server’s Alternate Management Network is supported via an external PSTN <=> IP modem. To connect via modem to the Alternate Management Network the following procedures must be performed: 1 Procedure 1: Install the RMX Manager – the web client enables direct access to the Collaboration Server for support purposes.
Appendix F-Configuring Direct Connections to the Collaboration Server Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page F-10) is modified for connection to different modems. Polycom, Inc. 1 In Windows, navigate via the Control Panel to the Network Connections applet and select Create a new connection. 2 When the New Connection Wizard is displayed, click the Next button.
RealPresence Collaboration Server 800s - Administrator’s Guide F-8 4 In the Getting Ready box, select Set up my connection manually and click the Next button. 5 In the Internet Connection box, select Connect using dial-up modem and click the Next button. 6 In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button. Polycom, Inc.
Appendix F-Configuring Direct Connections to the Collaboration Server Polycom, Inc. 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. 8 In the Connection Availability box, select Anyone’s use and click the Next button. 9 In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button.
RealPresence Collaboration Server 800s - Administrator’s Guide 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem. The Windows – Network Connections applet displays Connected status for the new connection. F-10 Polycom, Inc.
Appendix F-Configuring Direct Connections to the Collaboration Server Procedure 4: Connect to the Collaboration Server To Connect using the RMX Manager: To use the browser: 4 In the browser’s command line, enter http:/// RmxManager.html and press Enter. To use the Windows Start menu: 1 Click Start. a If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. or b Click All Programs.
RealPresence Collaboration Server 800s - Administrator’s Guide F-12 Polycom, Inc.
Appendix G Secure Communication Mode The RealPresence Collaboration Server can be configured to work in Secure Mode by configuring the Collaboration Server and the Collaboration Server Web Client to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU, setting the MCU Listening Port to secured port 443. TLS is a cryptographic protocol used to ensure secure communications on public networks.
RealPresence Collaboration Server 800s Administrator’s Guide • Support of Extended Key Usage (EKU) for both: — Client Authentication — Server Authentication The certificate template used by your CA server may need modification to meet the Collaboration Server requirements. Certificate Requirements for Polycom Devices Each Polycom device must have security certificates for the entire Chain Of Trust.
Appendix G-Secure Communication Mode The Create Certificate Request dialog box is displayed. 2 Enter information in all the following fields: Table G-2 Create Certificate Request 3 Polycom, Inc. Field Description Country Name Enter any 2 letter code for the country name. State or Province Enter the full name of the state or province. Locality Enter the full name of the town/city/location. Organization Enter the full name of your organization for which the certificate will be issued.
RealPresence Collaboration Server 800s Administrator’s Guide The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard. 5 Connect to your preferred Certificate Authority’s website using the web browser. 6 Follow the purchasing instructions at the Certificate Authority’s website.
Appendix G-Secure Communication Mode 3 Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. 4 Click the Send Certificate button to send the certificate to the Collaboration Server. The MCU validates the certificate. — If the certificate is not valid, an error message is displayed. — If the certificate matches the private key, and the task is completed, a confirmation message indicating that the certificate was created successfully is displayed.
RealPresence Collaboration Server 800s Administrator’s Guide Table G-3 System Flags (Continued) Flag Description EXTERNAL_DB_PORT The external database server port used by the Collaboration Server to send and receive XML requests/responses. For secure communications set the value to 443. Default: 5005. The Collaboration Server must be restarted for modified flag settings to take effect.
Appendix G-Secure Communication Mode Securing an External Database TLS 1.0 is used when securing communications between the Collaboration Server and an external database. The certificate is installed on the database server and the Collaboration Server is the client. When the certificate is installed on the database server, all client requests and responses are transferred via secure port 443.
RealPresence Collaboration Server 800s Administrator’s Guide Internal Collaboration Server database + External Database + Active Directory • Management Logins First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the Active Directory. • Conference Queries (Chairperson Password, Numerical ID etc.) First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the External Database.
Appendix G-Secure Communication Mode Enabling Active Directory Integration To configure Directory Services: 1 On the Collaboration Server Menu, click Setup > Directory Services. The Directory Services - Configuration dialog box is displayed. 2 Modify the following fields. Table G-4 Directory Services - Configuration Field Description Connect to the Enterprise Directory Server Select this check box to enable or disable the Active Directory feature.
RealPresence Collaboration Server 800s Administrator’s Guide 3 Click the Role Mapping tab. The Directory Services - Role Mapping dialog box is displayed. Each of the Collaboration Server user types: Administrator, Administrator Read-Only, Auditor, Operator and Chairperson can be mapped to only one Active Directory Group or Role according to the customer’s specific implementation.
Appendix H Restoring Defaults and System Recovery The USB port of a RealPresence Collaboration Server 800s in secure mode can be used to: • Restore the RealPresence Collaboration Server 800s to Factory Security Defaults mode (https http).
RealPresence Collaboration Server 800s Administrator’s Guide The Language Menu is displayed, offering a choice of several languages. 2 Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. H-2 3 Read the agreement and click the Accept Agreement button. 4 In the Product Type window, select RealPresence Collaboration Server 800s. Polycom, Inc.
Appendix H-Restoring Defaults and System Recovery 5 In the Initial Setup Utility dialog box, click the Restore to Factory Security Defaults link. The Restore to Factory Security Defaults dialog box is displayed. 6 Click OK. 7 Remove the USB key from the PC workstation. 8 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. 9 Turn off the RealPresence Collaboration Server 800s, then turn it on.
RealPresence Collaboration Server 800s Administrator’s Guide When the RealPresence Collaboration Server Web Client Login window is displayed, the system was successfully restored to the factory security mode. 11 Remove the USB key from the RealPresence Collaboration Server 800s.
Appendix H-Restoring Defaults and System Recovery Comprehensive Restore to Factory Defaults Procedure Restoring the RealPresence Collaboration Server 800s to Factory Defaults consists of the following procedures: A Backup Configuration Files — These files will be used to restore the system in Procedure C. B Restore to Factory Defaults — Restart the system with the configured Polycom USB key plugged into any USB port. C Optional.
RealPresence Collaboration Server 800s Administrator’s Guide The Language Menu is displayed, offering a choice of several languages. 2 Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. H-6 3 Read the agreement and click the Accept Agreement button. 4 In the Product Type window, select RealPresence Collaboration Server 800s. Polycom, Inc.
Appendix H-Restoring Defaults and System Recovery 5 In the Initial Setup Utility window, click the Restore to Factory Defaults link. The Restore to Factory Security Defaults dialog box is displayed. 6 Recommended: Click the Lan Configuration check box and modify the following parameters in the utility’s dialog box using the information supplied by your network administrator.
RealPresence Collaboration Server 800s Administrator’s Guide 7 Click OK. 8 Remove the USB key from the PC. 9 Insert the USB key in any USB port of the RealPresence Collaboration Server 800s. 10 Turn off the RealPresence Collaboration Server 800s, then turn it On. 11 Start the RealPresence Collaboration Server Web Client application on the workstation.
Appendix H-Restoring Defaults and System Recovery System Recovery Using the Recovery DVD You can use the system recovery disk to re-install the RealPresence Collaboration Server 800s application in case of system crashes or server hard disk damage. Two DVDs are shipped with the RealPresence Collaboration Server 800s, the Polycom Recovery DVD, and the Dell Diagnostics DVD.
RealPresence Collaboration Server 800s Administrator’s Guide The whole procedure may take 15 minutes. When the installation completes, the system reboots. When the system reboots the DVD is ejected. 8 Remove the DVD from the server and close the DVD drive. Completing the System Configuration To complete the system configuration: 9 Connect to the MCU using the default Polycom user name and Polycom password.
Appendix I Setting the Collaboration Server for Integration Into Microsoft Environment Integration into Microsoft environment (using Lync endpoints) is supported in AVC CP Conferencing Mode only. Overview • The Polycom® Visual Communications offers high quality video and audio multipoint conferencing by integrating the Polycom network devices and endpoints into Microsoft® platforms.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-1 SIP TLS - Encryption Key Support by System Component (Continued) System Component Management LDAP Key Generation Method Key Length (bits) Key generated by CSR 2048 Collaboration Server Conferencing Entities Presence Conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) can be registered with the SIP server (Lync server) enabling the addition of these conferencing entities to the buddy list while display
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Connecting to the Collaboration Server in ICE Environment The dialing methods that can be used by an endpoint to connect to another endpoint depends on the ICE environment: Local, Remote or Federation. Figure I-1 ICE Environment Local connection - a connection between the Collaboration Server and endpoints that reside within the same organization.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-2 Available dialing methods per Connection Type (Continued) Matched URI Routing Numerical Dialing Registered User Name Remote X Federation X * To enable the Matched URI dialing in the federated environment to be able to connect to the Collaboration Server SIP signaling domain, you must also configure the Office Communications Server/Lync Server.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Collaboration Server Integration into the Microsoft Lync Server 2010 and Lync Server 2013 Environments From Version 7.8, the The RMX interoperability level with Lync 2013 is identical to Lync 2010. Lync 2013 is backward compatible with all RMX Lync 2010 features. In the Lync Server 2010 environment, only the Matched URI dialing (using the SIP URI address) is available as the call routing method.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Media Over TCP Media is automatically transmitted through TCP when UDP, the default transport protocol, is not available. Media over TCP is supported using the Microsoft ICE environment. The media transport protocol type (UDP/TCP) is displayed in the Participant Properties Channel Status - Advanced dialog box.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Configuring the Collaboration Server for Microsoft Integration The Collaboration Server is integrated in and Microsoft Lync Server environments by setting its Transport Type (in the SIP server configuration) to TLS and creating a certificate that is sent to the Collaboration Server. This procedure is also required when encryption of SIP signaling is used.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 4 Click the DNS tab. 5 In the DNS field, select Specify to define the DNS parameters. 6 View or modify the following fields: Table 10 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter the name of the MCU on the network. This name must be identical to the FQDN name defined for the Collaboration Server in the OCS and DNS. Default name is Collaboration Server.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Table 10 Management Network Properties – DNS Parameters (Continued) Field Description DNS Servers Addresses: Primary Server Secondary Server Tertiary Server 7 The static IP addresses of the DNS servers (the same servers defined in the Office Communications Server/Lync Server). A maximum of three servers can be defined. Click OK.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Collaboration Server IP Network Service To configure the Collaboration Server IP Network Service: 1 Using the Web browser, connect to the Collaboration Server. 2 In the RealPresence Collaboration Server Management pane, expand the Rarely Used list and click IP Network Services ( ). 3 In the IP Network Services pane, double-click the Default IP Service ( entry.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment 6 Click the SIP Servers tab. 7 In the SIP Server, select Specify. 8 In the SIP Server Type, select Microsoft. 9 Enter the IP address of the Office Communications Server 2007 or Lync Server 2010 and the Server Domain Name as defined in the OCS/Lync Server and in the Management Network for the DNS. 10 If not selected by default, change the Transport Type to TLS.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CSR Method - Creating the Certificate 12 Click the Create Certificate button. The Create Certificate Request dialog box is displayed. 13 Enter information in all the following fields: Table I-1 Create Certificate Request Field Description Country Name Enter any 2 letter code for the country name. State or Province Enter the full name of the state or province. Locality Enter the full name of the town/city/location.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 15 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard. 16 Connect to your preferred Certificate Authority’s website using the web browser. 17 Follow the purchasing instructions at the Certificate Authority’s website.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide CSR Method - Sending the certificate After you have received the certificate from the Certificate Authority: If you have closed the IP Network Service - SIP Servers dialog box, repeat steps 1 to 11 in the procedure "Defining a SIP Network Service in the Collaboration Server and Installing the Security Certificate” on page I-9.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment — If the certificate matches the private key, and the task is completed, a confirmation message indicating that the certificate was created successfully is displayed. Once the certificate is installed in the Collaboration Server you can complete the definition procedure or continue with the Collaboration Server configuration for ICE dialing.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 28 Click the Browse button. The Open dialog box appears, letting you select the certificate file(s) to send to the MCU. Depending on the method used when the certificate file(s) were created, send the certificate file(s) to the Collaboration Server according to the contents of the file set that was created: — The certificate files pkey.pem, cert.pem and a certPassword.txt.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment 33 In the Reset Confirmation dialog box, click No to modify the required system flags before resetting the MCU, or click Yes if the flag was already set. Reset can be performed after setting the system flags (for example, setting the MS_ENVIRONMENT flag). Sometimes the system fails to read the *.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide In some configurations, the following flags may require modifications when MS_ENVIRONMENT flag is set to YES: Table I-2 Additional Microsoft Environment Flags in the Collaboration Server MCMS_PARAMETERS_USER Tab Flag Name Value and Description SIP_FREE_VIDEO_RESOURCES Default value in Microsoft environment: NO.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Controlling Resource Allocations for Lync Clients Using the RTV Video Protocol The number of resources used by the system to connect a Lync client with RTV is determined according to the conference line rate and the Maximum video resolution set in the Conference Profile. The system flag MAX_RTV_RESOLUTION enables you to override the Collaboration Server resolution selection and limit it to a lower resolution.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-3 Selected video resolution based on flag setting and conference line rate and core processor (Continued) Selected Video Resolution Per Core Processor Maximum Resolution Value Line Rate CIF QCIF Quad Dual Single > 600 kbps CIF CIF CIF 250 kbps - 600 kbps CIF CIF CIF 180 kbps - 249 kbps CIF CIF CIF 64 kbps - 179 kbps QCIF QCIF QCIF > 600 kbps QCIF QCIF QCIF 250 kbps - 600 kbps QCIF QCIF QCIF 180 kb
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment HD Frame Rate Flag Settings using the RTV Video Protocol The system flag MAX_ALLOWED_RTV_HD_FRAME_RATE defines the threshold Frame Rate (fps) in which RTV Video Protocol initiates HD resolutions. Flag values are as follows: • Default: 0 (fps) - Implements any Frame Rate based on Lync RTV Client capabilities If the MAX_RTV_RESOLUTION flag is set to AUTO dual core systems always view VGA.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) with the SIP server adds these conferencing entities to the buddy list with their presence. It enables the LYNC Server client users to see the availability status (Available, Offline, or Busy) of these conferencing entities and connect to them directly from the buddy list.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment • In Multiple Networks configuration, an IP Network Service that is enabled for registration in a Conference Profile cannot be deleted.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 3 In the New User wizard, define the following parameters: Table I-5 Active Directory - New User Parameters for the Collaboration Server Field Description First Name Enter the name of the conferencing entity user. This name will appear in the buddy list of the Office Communication Server or Lync server. For example, vmr10.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Enabling the Conferencing Entity User Account for Lync Server The new Conferencing Entity user must be enabled for registration with the Lync Server. To enable the Conferencing Entity User Account for Lync Server: 1 On the computer running the Lync Server 2010, go to Start->All Programs->Microsoft Lync Server 2010>Lync Server Control Panel. Windows Security window opens.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide — In Assign users to a pool field, select the required pool. — In the Generate user SIP URI, define the SIP URI of the conferencing entity using one of the following methods: • Select the Specify a SIP URI option and enter the conferencing entity user portion of SIP URI defined in the active directory. This SIP URI must match the conferencing entity Routing Name configured in Collaboration Server.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Registration can be enabled in the New Profile - Network Services dialog box: Table I-6 Profile Properties - Network Services Parameter Description IP Network Services: Service Name This column lists all the defined Network Services, one or several depending on the system configuration (single Network or Multiple Networks).
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • To ensure that the Collaboration Server meeting room or conferencing entity is properly configured for registration the following parameters must be defined: — The user name on the conferencing entity in Active Directory account must be identical to its Routing Name on the Collaboration Server. For example, if the SIP URI in the Active Directory is sip:vmr10@wave4.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment • Partially Registered - This status is available only in Multiple Networks configuration, when the conferencing entity failed to register to all the required Network Services (if more than one Network Service was selected for Registration). The registration status with each SIP Server can be viewed in the Properties - Network Services dialog box of each conferencing entity.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box: Figure I-6 Ongoing conference Properties - Network Services - SIP Registration Figure I-7 Meeting Room Properties - Network Services - SIP Registration Figure I-8 Entry Queue Properties - Network Services - SIP Registration I-30 Polycom, Inc.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Collaboration Server Configuration for CAC Implementation Enabling CAC Implementation CAC is enabled by manually adding the flags to the system Configuration and setting their values as follows: • • To enable the Call Admission Control implementation in the Collaboration Server: — CAC_ENABLE=YES In addition, to ensure that endpoints such as HDX remain connected to the conference for its duration when the Collaboration S
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide For example, if a participant with a line rate of 900Kbps connects to the conference to which all other participants are connected at a line rate of 1024kbps, the line rate of all participants will decrease to 900Kbps. When this participant disconnects, the line rate of the remaining participants will increase to 1024Kbps.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference Microsoft Lync users can connect an Collaboration Server Meeting Room to a conference running on the Microsoft A/V MCU. This allows Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server Default IP Network Service must be configured to work with the Office Communication Server/Lync Server as the SIP Server and the Collaboration Server user defined in the Active Directory must also be defined in the Collaboration Server ICE environment parameters to enable remote dialing in a federated (ICE) environment, .
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment 7 Click the SIP Advanced tab. 8 In the ICE Environment field, select MS (for Microsoft ICE implementation) to enable the ICE integration. This field is disabled if the Collaboration Server is running in MPM Card Configuration Mode. 9 In the Server User Name field, enter the Collaboration Server User name as defined in the Active Directory. For example, enter rmx111.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Monitoring the Connection to the STUN and Relay Servers in the ICE Environment 1 In the Collaboration Server Web browser, in the Collaboration Server Management pane, click Signaling Monitor. 2 In the Signaling Monitor pane, click the IP Network Service entry. 3 Click the ICE Servers tab. The system lists the ICE servers to which it is connected.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment 2 Click the Channel Status - Advanced tab. The following connection information is displayed: Table I-8 Polycom, Inc. Participant Properties - ICE Connection Parameters Field Description Collaboration Server IP Address The local IP address and port (in the format IP address:Port) of the Collaboration Server. Participant IP Address The local IP address and port (in the format IP address:Port) of the endpoint.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-8 Participant Properties - ICE Connection Parameters (Continued) Field Description ICE Participant IP Address The IP address and the Port number of the endpoint used to pass through the media. This information changes according to the ICE connection type: • When ICE connection type is local, it is identical to the IP address:Port displayed in the Participant IP Address.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Active Alarms and Troubleshooting Active Alarms The following active alarms may be displayed in the Collaboration Server System Alerts pane when the Collaboration Server is configured for integration in the OCS environment: Table I-9 New Active Alarms Alarm Code Alarm Description SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificate files required for SIP TLS could not be loaded
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide Table I-9 New Active Alarms (Continued) Alarm Code Alarm Description SIP TLS: Certificate has expired The current TLS certificate files have expired and must be replaced with new files. SIP TLS: Certificate is about to expire The current TLS certificate files will expire shortly and will have to be replaced to ensure the communication with the OCS.
Appendix I-Setting the Collaboration Server for Integration Into Microsoft Environment Table 10 ICE Environment - Collaboration Server Active Alarms Active Alarm Phase Alarm Displayed When ICE failure: The Notify message containing the A/V Edge Server URI was not received Notify The Notify message containing the A/V Edge Server URI was not received by the Collaboration Server. ICE failure: Received Notification does not contain URI.
Polycom® RealPresence Collaboration Server 800s Administrator’s Guide • The communication between the OCS and the Collaboration Server can be checked in the Logger files: — SIP 401/407 reject messages indicate that the Collaboration Server is not configured as Trusted in the OCS and must be configured accordingly. — SIP 404 reject indication indicates that the connection to the OCS was established successfully.
Appendix J SIP RFC Support Table J-1 Polycom, Inc. SIP RFC Support in RealPresence Collaboration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Protocol (SDP) 2429 RTP Payload for H.
RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide for Maximum Security Environments Table J-1 J-2 SIP RFC Support in RealPresence Collaboration Server (RMX) Systems (Continued) SIP RFC Description 4568 SDP Security Descriptions 4573 H.
